Pitney Bowes J693 - Manual

ii 4.3 Printing from the Quick Test Mode ................................. 34 4.3.1 Print Quality Label ............................................. 34 4.3.2 Configuration Label ........................................... 35 4.3.3 Quick Ribbon Test Label ................................... 36 4.3.4...

iii Appendix A ASCII Control Code Chart ...................................................... 77 Appendix B Available Fonts and Bar Codes ............................................... 79 Appendix C Module Assignments ............................................................... 87Print Resoluti...

J693 1 1.0 About this Printer Congratulations on your purchase of a new J693 printer. The J693, hereafterreferred to as ‘the printer’, blends the rugged durability of cast-frameconstruction with other innovative design features to redefine the standard inindustrial thermal printers. The printer inco...

2 J693 1.0.1 Standard Features To meet all of your printing needs this unit is easily configurable. This sectionlists the available standard and optional hardware features. This printer offers the following standard features: Printing ¾ 203 Dots Per Inch ¾ Thermal Transfer Printing ¾ On-Demand and B...

J693 3 2.0 Inspection After removing the printer from the packaging material, check the contents ofthe package. In addition to this manual, the following items should be included: ¾ Printer ¾ Power Cord ¾ Accessories CD ¾ Serial or interface cable ¾ Label roll ¾ Rewinder Clasp

J693 5 3.0 Installing the Printer This section explains how to connect and load the printer with media andribbon. ; ; Note: When connecting the AC Power Cord or data cables to the printer, ensure the Power On/Off Switch is in the ‘Off’ position. Connect the AC power cord to the receptacle located on...

J693 7 3.1 Loading Media The following procedures explain the preliminary label loading steps. n Raise the Access Cover.o Rotate the Printhead Latchforward to raise the printhead. p Slide the Label Guide out away from the frame and then lower it to thedown position. Note: In this left-justified prin...

8 J693 s Route the backing material through the Roller Bracket as shown. Then raise the Roller Bracket up to its latched position.

J693 9 u Route the Label Backing back to, and around the Rewind Hub, as shown.v Insert the leading edge of the Label Backing into the Slot on the Rewind Hub and then insert the Label Retainer into the Slot on the Rewind Hub.Rotate the Rewind Hub to remove the slack in the Label Backing. Be surethe p...

10 J693 3.3 Loading Ribbon ; ;Note: Always use ribbon slightly wider than the label backing material; this helps protect against printhead wear. Use only Pitney Bowesribbons and labels. To produce an image on the label, thermal transfer labels requires ribbon.Ribbon types are available with the ‘ink...

J693 11 p Mount the ribbon so that it is dispensed in the appropriate direction for theribbon type. q Slide the ribbon on completely to rest against the flange. r Route the ribbon under the Ribbon Roller then out the front of the printer. s Continue routing the ribbon up to and around the Ribbon Tak...

J693 13 4.0 Operating the Front Panel The front panel is equipped with five keys, 3 indicator lights and a LiquidCrystal Display (LCD). The key functions differ depending upon the selectedmode of the printer. The selectable modes are Ready, Menu and Quick Test. 4.0.1 Ready Mode: Normal Operation (Re...

14 J693 4.0.2 Menu Mode: Configuration (Ready Light ‘Flashing’) n The DOWN ARROW key scrolls to the previousmenu item on the same menu level. It also,decrements numerical values in most menuselections. o The UP ARROW key scrolls to the next menuitem. It also increments numerical values in mostmenu s...

J693 15 4.0.3 Quick Test Mode: Print Test Labels n The DOWN ARROW key scrolls to the previoustest function. o The UP ARROW key scrolls to the next test function. p The ENTER key will change the selected test label quantity of 2, 100, 1000, or 9999 (except the‘Configuration Label’, this quantity is a...

16 J693 4.0.4 Indicator Lights n ‘On’ indicates READY Mode. ‘Slow Flashing’ indicates Menu Mode. ‘Fast Flashing’ indicates data is being receivedand processed. o ‘On’ indicates a ‘Paused’ state. p ‘Slow Flashing’ indicates a Warning. ‘Fast Flashing’ indicates a Fault. See Section 6.1 for a list of t...

J693 17 4.0.6 Resetting the Printer Depending upon the method used, there are three reset levels possible: 4.0.6.1 Soft Reset To reset the printer and clear any temporary host settings: n With the printer ‘On’, press and hold the CANCEL key for approximatelyfour seconds. 4.0.6.2 Level 1 Reset To ret...

18 J693 4.1 Navigating the Menu System Printer operation can be controlled through the user interface, allowing theoperator access to these six menu system branches: • Media Settings • Print Control • Printer Options • System Settings • Communications • Diagnostics While in the menu system, the curr...

J693 19 From Ready Mode, press the key to enter the Menu Mode. Depending upon the configuration of the printer, the following is a list of the possible Enterand Exit Prompts. MENU MODE Enter/Exit Prompt Description: ENTER PASSWORD 0 0 0 0 You are attempting to enter the Menu Mode.Security has been e...

20 J693 4.1.1 Media Settings MEDIA TYPE Selects a print method. DIRECT THERMAL For use with heat sensitive media. — THERMAL TRANSFER For use with media requiring a ribbon tocreate an image. SENSOR TYPE Selects the top-of-form (TOF) sensingmethod for the media. GAP The printer recognizes the TOF by s...

J693 21 4.1.2 Print Control HEAT — — 10 (0-30) Controls the printhead ‘burn-time’; see Section2.1.1 for more on print quality control. PRINT SPEED Controls the rate of label movement during theprinting process; see Appendix C. FEED SPEED Controls the rate of label movement betweenprinting areas; see...

22 J693 4.1.3 Printer Options MODULES The physical presence of the respective memorymodule must be detected to show the modulefunction selections for that module in the menusystem. PRINT DIRECTORY Prints a label directory of all availablemodules, the available space on these modules,the files presen...

J693 23 Printer Options (continued) GPIO PORT The physical presence of the optional GPIOport must be detected to show the selections inthe menu system. GPIO Instructs the printer to update the outputsignals and to wait for the Start of Print Signalto print a label. ENABLED Yes — DISABLED No END OF P...

24 J693 4.1.4 System Settings INTERNAL MODULE — 1024 KB Sets the number of 1K blocks allocated forthe internal RAM ‘D’ module. Availablememory dependent upon model; seeAppendix C. DEFAULT MODULE — D Sets the default module used to store fileswhen no module is specified; see Appendix C. SCALEABLE FON...

J693 25 System Settings (continued) CONFIGURATION LEVEL To upgrade the application (residentsoftware) of the printer, the hardware andsoftware compatibility levels must match forthe update to be accepted. This information isdisplayed here and can also be found printedon the configuration label.Each ...

26 J693 System Settings (continued) SET FACTORY DEFAULTS Parameters in this menu listing with the ‘ —’ symbol are the designated defaults. SET FACTORYDEFAULTS Overwrite the current settings with thefactory default settings. ; ; Note: The printer will reset automatically. All menu settings will beres...

J693 27 System Settings (continued) PAUSE MODE When enabled, PAUSE MODE suspendsprinting between each label until thePAUSE key is pressed. ENABLED Printer requires operator to press thePAUSE key after each label. — DISABLED Printer completes label batch withoutpausing between labels. SECURITY ♦ Prov...

28 J693 4.1.5 Communications SERIAL PORT A ♦ Controls Serial Port A communicationssettings. BAUD RATE Determines the serial communication rate. 38400 28800 19200 — 9600 9600 bits per second 4800 2400 PROTOCOL Sets the flow control (handshaking) method. — BOTH Uses both handshaking methods. SOFTWARE ...

J693 29 Communications (continued) HOST SETTINGS Settings which affect all communicationswith a host. HOST TIMEOUT — 10 SEC (1-60) The number of seconds a communicationsport must be idle before the printer mayprocess data from a different port. Thisvalue is also used to “timeout” an image /label dow...

30 J693 4.1.6 Diagnostics HEX DUMP MODE Most commonly used mode for troubleshooting. Prints data and instructionsreceived from the host rather thaninterpreting them (see Section 6.2). ENABLE Prints raw ASCII data received from thehost rather than executing thecommands. — DISABLE Executes and prints ...

J693 31 4.2 Understanding the Display Messages The printer generates and displays four different types of information (if not inthe menu system or Quick Test Mode): ¾ User Prompts and Condition Messages ¾ Application Update Messages (see Section 5.6) ¾ Fault Messages (see Section 6.1) ¾ Warning Mess...

32 J693 User Prompts and Condition Messages (continued): Displayed Message Description Condition(s) "` ^ You are nowentering the MenuMode and existinghost changes haveaffected the menusettings. Pressing ENTER will savethese host changes to themenu; otherwise, theprinter will revert topreviously ...

J693 33 User Prompts and Condition Messages (continued): Displayed Message Description Condition(s) " " ^ You are now exitingthe menu, but havemade changes to thesettings of theprinter. Pressing‘ENTER’ will savethese changes; if not,the printer will revertto previously savedsettings. Menu ch...

34 J693 4.3 Printing from the Quick Test Mode This section explains the functions of the resident Quick Tests, accessible bypressing the key on the Front Panel. ; ; Notes: With the exception of the Configuration Label, all Quick Test labels require 4-inch (102mm) wide media to capture all formatinfo...

J693 35 4.3.2 Configuration Label ; ; Notes: To print all Configuration Label information, the media cannot be less than 2 inches wide (51mm) and the Label Width setting must matchthe width of the media being used (see Section 4.1.2). The Configuration Label content can vary with the application ver...

36 J693 4.3.3 Quick Ribbon Test Label The Ribbon Test Label features a compliant picket-fence bar code that can beused to verify ribbon and print quality functions. To print a Ribbon Test Label: n Press the key. o Use the key to scroll to ‘Ribbon Test Label’. p Use the key to select a quantity; see ...

J693 37 4.3.4 Dot Test Pattern Label The Dot Test Pattern Label tests the printhead to determine the condition of eachthermal element. Pattern examples are shown below. To print a Dot Test PatternLabel: n Press the key. o Use the key to scroll to ‘Dot Test Pattern’. p Use the key to select a quantit...

38 J693 4.3.5 Validation Label The Validation Label is another useful tool for evaluating print quality. Togenerate a Validation Label: n Press the key. o Use the key to scroll to ‘Validation Label’. p Use the key to select a quantity; see Section 4.0.3. q Press the key to start printing. 4.3.6 User...

J693 39 ) The correct hardware adjustments, regular maintenance, and calibrationsfound in this section will help ensure continued peak printer performance. 5.0 Media Sensor Adjustment The laterally adjustable Media Sensor detects the presence of media and the top-of-form of all media types except co...

J693 41 5.1 Positioning Calibration The Positioning Calibration sets the printer’s TOF, calculates the label length,and calibrates the ribbon sensor on printers equipped with the thermal transferoption. Perform this procedure for: Die-cut and reflective media – • After changing media. • After a Medi...

J693 43 Step Operator Action Displayed Message Comment 6 Press the key. Use the key to scroll to ‘Sensor Calibration’. " "#" See Section4.1.1 fordetails. Press the key to abort thisprocedure. 7 Press the key. "#" "#" See Section4.1.1 fordetails. 8 Press the key. Ensure no...

44 J693 Step Operator Action Displayed Message Comment Proceed according to themedia type: Die-cut stock: removeapproximately six inchesof label material from thebacking (liner) and placethe backing under theSensor Eye Mark. Notched stock: place thenotched area in the sensorand adjust the Sensor Eye...

J693 47 5.2.2 Advanced Entry Calibration The second calibration method is the Advanced Entry Calibration. This methodoverrides all previous calibration settings and should be used only when theStandard Calibration method has failed. The procedure has two parts: 1) Sensor Gain: Different algorithms a...

50 J693 Step Operator Action Displayed Message Comment 11 Using the Gain Numberdata collected from Steps 9and 10, subtract each LabelValue from the TOF Value.From the resulting list ofDifference Values, selectthe largest number. Itsassociated Gain Number isthe best selection for themedia. See the ex...

J693 51 Step Operator Action Displayed Message Comment 12 Using the key, select the Gain Number asdetermined in Step 11.Press the key to enable the entry. " " ]<<<_ JQY HQ L RVI -OR- " ]<<<_ JQY HQ L RVI When enabled,the selectionwill beindicated withan *. 13 Using the ...

J693 53 5.3 Printhead Adjustments 5.3.1 Burn Line Adjustment The Burn Line is the row of thermal elements extending the length of theprinthead. At the factory, the printhead has been adjusted to meet strict print andbar code compliance requirements with 6.5-mil (.0065 ″ ) media, enabling the printer...

J693 55 5.4 Printhead Replacement ; ; Notes: The printhead is fragile; use extreme care when handling and never use a sharp object on the printhead surface. If you have any questions or concerns regarding this procedure,contact a qualified technician. Locating pins eliminate the need for an alignmen...

56 J693 5.5 Cleaning Schedule A clean printer operates efficiently. The following list of cleaning items andtable below provides the recommended schedule and technique for cleaning thevarious parts of your printer safely and effectively. • Isopropyl alcohol • Cotton swabs • A clean, lint-free cloth ...

J693 57 5.5.1 Cleaning the Printhead When print quality begins to decline (indicated by symptoms including non-compliant bar codes, print dropouts, and streaking), the typical cause is debrisbuild-up on the printhead (see Section 4.3.4). Furthermore, if this build-up is notremoved it may lead to pre...

58 J693 5.5.2 Cleaning the Platen Roller A platen roller contaminated with grit, label adhesive, or ink can cause a declinein print quality and, in extreme cases, cause labels to stick and wrap around theroller. To clean the platen roller: n Turn ‘Off’ and unplug the printer. o Open the access cover...

J693 59 5.5.3 Cleaning Interior and Exterior Surfaces Interior Surfaces: During operation, dust particles from the media build-upinside the printer. Then, as the media is pulled through the printer, the particlescan become attached and cause voids on the printed labels. To prevent this, turn‘Off’ an...

60 J693 5.6.1 Updating from the Ready Mode Update Procedure for Application Version 2.091 or greater Step Displayed Message Operator Action Comment(s) 1. " Using the DOScopy command(where ‘filename’is the program tobe loaded and‘lpt1’ is theselected interfaceport), enter thefollowing: copy filen...

J693 61 5.6.2 Updating from the Download Mode Required Update Procedure for Application Version 2.08 or earlier* Step Displayed Message Operator Action Comment(s) 1. #L"RQ QSOQZ SPRRPQQ Press and hold thePAUSE and TESTkeys while turning‘On’ the printer toenter the DownloadMode. The Boot Loader v...

62 J693 5.6.3 Application Update Problems ; ; Note: If experiencing trouble when attempting to download the file to the printer, try the following alternate methods: 1) Use the download procedure in Section 5.6.2. 2) Windows  users – try restarting the computer in MS-DOS mode. 3) Use a Windows  Dr...

J693 63 5.7 Updating the Boot Loader Program The printer stores the Boot Loader Program in Flash memory on the Main PCB.A feature allows updates to this program via the printer’s interface port. Updatescan be found on our web site. WARNING If power is lost while “Upgrading Software” is displayed, th...

J693 65 6.0 Troubleshooting Tips If a problem arises with the printer, the information in this section will help youresolve it. Use this guide as a starting point in troubleshooting. If you havequestions, or if problems persist, contact a qualified service technician or aTechnical Support Representa...

66 J693 If experiencing this problem… Try this solution… Intellifont  will not print: Intellifont  format is Little/Big Endian specific. The printer uses Big Endian. Referto your font supplier for information. Light print on the right side(facing the printer) of thelabel: • The Printhead Leveling ...

J693 67 If experiencing this problem… Try this solution… No power (all indicator lightsare ‘Off”): • Verify that the AC power cord has been made at both the outlet and the printer;also, ensure the power switch is ‘On’. • Verify that the AC outlet is functioning, or try moving the printer to another ...

J693 69 6.1 Fault and Warning Messages When the printer detects a problem or the potential for a problem, a message isdisplayed and the Error Indicator (see Section 4.0.4) will be illuminated. Thereare two types of indications: • Fault Indication – the indicator ‘fast flashes’ with message. • Warnin...

J693 71 Fault Messages (continued): Displayed Message Description Possible Solution(s) ## " The ribbon sensordetects no or onlysporadic ribbonsupply hubmovement; or thesensor values mayhave changed. ; ; Note: The ribbon sensorcalibration willonly take effectafter a Level 2reset has clearedthe pr...

72 J693 Fault Messages (continued): Displayed Message Description Possible Solution(s) " The printer couldnot find the TOFmark within themaximum labellength setting or itfound a TOF in anunexpected place. If media is moving: 1) Press the FEED key. It may be necessary to re-calibrate the printer;...

74 J693 Warning Messages (continued): Displayed Message Description Action " " A high printheadtemperature hasbeen detected. Allow printhead to cool. " The previouswarning conditionhas been corrected. No further action isnecessary. 6.2 Hex Dump Mode The hex dump mode is a useful tool for...

J693 75 7.0 Printer Specifications Bar Codes (See the Programmer’s Manual for details. See Appendix B for visual samples.) Code 39, Interleaved 2 of 5, Code 128 (subsets A, B and C), Codabar,LOGMARS, UPC-A, UPC-E, UPC 2 & 5 digit addendums, EAN-8, EAN-13,EAN 2 & 5 digit addendums, UPC Random...

76 J693 Environmental Requirements Operating Temperature: 32 ° F – 100 ° F (0 ° C to 38 ° C) Storage Temperature: 0° F − 140° F (-17° C to 60° C) Humidity: 10% − 95% non-condensing Dust: Non-conducting, non-corrosive Electromagnetic Radiation: Moderate RF fields can be tolerated Mechanical Height: 1...

J693 77 $ ASCII Control Code Chart Char Dec Hex Char Dec Hex Char Dec Hex Char Dec Hex Ctrl @ NUL 0 00 32 20 @ 64 40 ` 96 60 Ctrl A SOH 1 01 ! 33 21 A 65 41 a 97 61 Ctrl B STX 2 02 “ 34 22 B 66 42 b 98 62 Ctrl C EXT 3 03 # 35 23 C 67 43 c 99 63 Ctrl D EOT 4 04 $ 36 24 D 68 44 d 100 64 Ctrl E ENQ 5 0...

J693 79 % Available Fonts and Bar Codes All character fonts and bar codes available with the printer are described in thissection. Each font and bar code has a name associated with it for use inprogramming. Human-readable fonts have numeric names, while bar code fontshave alpha names. Consult the Pr...

80 J693 The table below lists the font sizes; the numbers indicate the number of dots. Font Height Width Spacing Font 0 7 5 1 Font 1 13 7 2 Font 2 18 10 2 Font 3 27 14 2 Font 4 36 18 3 Font 5 52 18 3 Font 6 64 32 4 Font 7 32 15 5 Font 8 28 15 5 Font 0: 96-character alphanumeric, upper and lower case...

J693 83 Bar Code Summary Data Bar Code fonts have alpha names (left column in the table below). Uppercasealpha names will print barcodes with human-readable interpretations. Lowercasealpha names will print barcodes only. The table is followed by visual samples. Bar Code ID Type Length Checksum Valid...

J693 85 Bar Code K: Plessey Bar Code L: Interleaved 2 of 5 w/module 10 checksum and shipping bearer bars Bar Code M: 2 Digit UPC addendum Bar Code N: 5 Digit UPC addendum Bar Code O: Code 93 Bar Code p: Postnet Bar Code Q: UCC/EAN Code 128 Bar Code R: UCC/EAN Code 128 KMART NON EDI

J693 87 & Module Assignments Memory Module Designator Module Size Volatile* Location / Use A Future Option N/A N/A B Future Option N/A N/A D 1024 KB (default size) Yes Main PCB SDRAM – useraddressable for graphics, fonts, andlabel formats F 4 MB No Optional Flash Card – useraddressable for graph...

88 J693 Speed Settings and Defaults Consult the Programmer's Manual for detailed information. J693 Speed Range Default Setting Function IPS MMPS IPS MMPS Print 2-8 50.8 – 203.2 6.0 152.4 Feed 2-10 50.8 – 203.2 6.0 152.4 Reverse 2-4 50.8 – 101.6 4.0 101.6

J693 89 ' Menu System Multi-Language Support This printer provides the user with the ability to download new menu systemlanguages and/or replace the provided translations. A Microsoft  Excel Spreadsheet defines the menu dictionary – the user adds a new language columnor modifies an existing column ...

92 J693 6) Download the generated files to the printer – one method is the DOS copycommand: copy small.ls lpt1: /b 7) Reset the printer by pressing and holding the CANCEL key forapproximately four seconds. 8) Verify the operation by printing a Configuration Label (see Section 4.3.2).The new font sel...

J693 93 y To restore the factory generated EFIGS image, download the file*832296.01A to the printer. This file is located on our web site. The letter atthe end of the file name (e.g., A) specifies the revision. The latest revisionwill be available on the FTP site. y Downloading the same language twi...

J693 95 alphanumeric Consisting of alphabetic, numeric, punctuation and other symbols. backing material The silicon-coated paper carrier material to which labels with adhesive backing are affixed. Also referred to as“liner”. bar code A representation of alphanumeric information in a pattern of machi...

96 J693 diagnostics Programs used to locate and diagnose hardware problems. die-cut media Media that has been cut into a pattern using a press, where the excess paper is removed leaving individual labels,with gaps between them, attached to a backing material. direct thermal The printing method that ...