Patton 2960 - Manuals

6 Compliance Information Radio and TV Interference The Model 2900 Series generates and uses radio frequency energy, and if not installed and used properly—that is, in strict accordance with the manufacturer's instructions—may cause interference to radio and television reception. The Model 2900 Serie...

7 Model 2960/2996 RAS User Manual Compliance Information work until the problem has been corrected or until you are certain that the Model 2900 Series is not malfunc-tioning. In accordance with FCC rules and regulation CFR 47 68.218(b)(6), you must notify the telephone company prior to disconnection...

8 About this guide This guide describes installing and configuring a Patton Electronics Model 2960/2996 Remote Access Server (RAS). By the time you are finished with this guide, your RAS will be receiving calls and transferring data. The instructions in this guide are based on the following assumpti...

9 Model 2960/2996 RAS User Manual About this guide Precautions Notes and cautions, which have the following meanings, are used throughout this guide to help you become aware of potential RAS problems: Note Calls attention to important information. Typographical conventions used in this document This...

10 Model 2960/2996 RAS User Manual About this guide Mouse conventions The following conventions are used when describing mouse actions: Are you ready? All system messages and prompts appear in the Courier font as the system would display them. % dir *.* Bold Courier font indicates where the operator...

11 Chapter 1 Introduction Chapter contents Model 2960/2996 Remote Access Server overview ................................................................................................12 Hardware overview .................................................................................................

Hardware overview 13 Model 2960/2996 RAS User Manual 1 • Introduction Hardware overview The Model 2960/2996 RAS is a fully integrated remote access server for central site concentration of analog and digital modem calls. The RAS (see figure 2 ) comprises a 1U-high 17-inch wide chassis that contains ...

Hardware overview 14 Model 2960/2996 RAS User Manual 1 • Introduction Signaling Robbed-bit, R1, R2, Q.921/Q.931 Modems Up to 48/60 (Model 2960) or 96/120 (Model 2996) V.92, V.90, K56Flex, V.34+, ISDN B-channel digital calls (additional ports/functionality can be added by installing optional PMC expa...

Hardware overview 15 Model 2960/2996 RAS User Manual 1 • Introduction Physical dimensions Weight: 8.94 lbs (20.12 kg) Refer to figure 3 for height, width, and depth dimensions. Figure 3. Model 2960/2996 RAS chassis physical dimensions Security • Internal database of over 111 static users • RADIUS Cl...

Hardware overview 16 Model 2960/2996 RAS User Manual 1 • Introduction • SNMP version 1 configuration management • Support for MIB-II (RFC-1213), DS1 MIB (RFC-1406), RIPv2 MIB (RFC 1389), Ethernet MIB (RFC-1643), Frame Relay DTE MIB (RFC-1315) and Patton’s enterprise MIB (1768) • System logging to co...

Approvals 17 Model 2960/2996 RAS User Manual 1 • Introduction • SYSTEM: Green if the RAS is operating normally. • ETHERNET: Green if link status is nominal for the Ethernet port. • CALLS ACT: Green to indicate call activity on the Model 2960/2996. • WAN STATUS: Green indicates normal status at each ...

Software overview 18 Model 2960/2996 RAS User Manual 1 • Introduction Software overview The Patton Model 2960/2996 supports all common remote access services as well as integrated routing and forwarding (see table 3 ). Authentication and network management offer control and detailed monitoring from ...

19 Chapter 2 Hardware installation Chapter contents Introduction ..........................................................................................................................................................20 Unpacking the Model 2960/2996 RAS ...............................................

Introduction 20 Model 2960/2996 RAS User Manual 2 • Hardware installation Introduction This chapter contains the following procedures for installing the Model 2960/2996 RAS: • “Unpacking the Model 2960/2996 RAS”—lists the contents of the RAS shipping container • “RAS chassis installation”—describes ...

Cable installation 21 Model 2960/2996 RAS User Manual 2 • Hardware installation Cable installation This section describes installing the power, ground, and network interface cables. Attaching the cable retainer clip To secure the power cord, it is necessary to attach the metal retainer clips (if app...

Cable installation 22 Model 2960/2996 RAS User Manual 2 • Hardware installation 2. Rotate the power cable retainer clip so it secures the power cable plug in the IEC-320 connector as shown in figure 7 . Figure 7. Power cable retainer clip 3. Repeat steps 1 and 2 to install the remaining power cable....

Cable installation 23 Model 2960/2996 RAS User Manual 2 • Hardware installation Connecting the Ethernet ports The RAS has a single 10/100 Ethernet interface for connection to your LAN (see figure 8 ). The Ethernet port will autosense the correct speed of the local LAN and automatically negotiate hal...

Cable installation 24 Model 2960/2996 RAS User Manual 2 • Hardware installation Connecting the 10/100Base-T Ethernet port to an Ethernet-capable workstation The 10/100Base-T Ethernet port can connect to a single Ethernet-capable workstation by means of a cross-over cable. Refer to figure 10 to assem...

Completing the hardware installation 25 Model 2960/2996 RAS User Manual 2 • Hardware installation 1. Refer to figure 12 for the T1/E1/PRI RJ-48C pinout diagram. Figure 12. T1/E1/PRI RJ-48C pinout diagram 2. Attach the network cable from the telephone network demarc to the Primary T1/E1/PRI port (RJ-...

26 Chapter 3 Configuring the RAS for operation Chapter contents Introduction ..........................................................................................................................................................27 Configuration prerequisites .........................................

Introduction 27 Model 2960/2996 RAS User Manual 3 • Configuring the RAS for operation Introduction This chapter contains the following procedures for configuring the Model 2960/2996 Remote Access Server for operation: • “Configuration prerequisites”—lists the items you need to have on hand before co...

Preparing the RAS for configuration 28 Model 2960/2996 RAS User Manual 3 • Configuring the RAS for operation – 8 bits – No Parity – 1 Stop bit – No flow control 3. Set up HyperTerminal™ as follows: – Open a HyperTerminal session. – Enter a name for this connection. – Click on the Connect using: pop-...

Preparing the RAS for configuration 29 Model 2960/2996 RAS User Manual 3 • Configuring the RAS for operation Figure 14. COM properties Figure 15. Terminal keys configuration – Configure the Settings for Function, arrow and ctrl keys act as to Terminal keys as shown in figure 15 . 4. Press <RETURN...

Preparing the RAS for configuration 30 Model 2960/2996 RAS User Manual 3 • Configuring the RAS for operation Figure 16. Login window 5. Type superuser as the default username and password, then press <RETURN>. The Top Level Man- agement window displays (see figure 17 ). Figure 17. VT-100 Top L...

Configuring the RAS with a Web browser 31 Model 2960/2996 RAS User Manual 3 • Configuring the RAS for operation Note The default gateway has not been configured at this time. You can access the web pages with a PC located on the same network as the RAS or you must configure the default gateway using...

Configuring the RAS with a Web browser 32 Model 2960/2996 RAS User Manual 3 • Configuring the RAS for operation Home page overview The HOME window is divided into two panes : the Configuration Menu pane and the configuration/informa- tion pane (see figure 19 ). The Configuration Menu contains the li...

Configuring the RAS with a Web browser 33 Model 2960/2996 RAS User Manual 3 • Configuring the RAS for operation From the Home page, the following actions can be performed: • Record Current Configuration —clicking on this button ( figure 20 ) causes the current configuration to be stored in FLASH mem...

Configuring the RAS with a Web browser 34 Model 2960/2996 RAS User Manual 3 • Configuring the RAS for operation Configuring simple authentication The following sections describe two methods for configuring simple authentication to test the setup. No Validation A No Validation authentication setting ...

Configuring the RAS with a Web browser 35 Model 2960/2996 RAS User Manual 3 • Configuring the RAS for operation Figure 22. Authentication Configuration window 2. Click on Modify . The Authentication Configuration window appears (see figure 22 ). 3. Change Validation to noValidation(0) . 4. Click on ...

Configuring the RAS with a Web browser 36 Model 2960/2996 RAS User Manual 3 • Configuring the RAS for operation 3. Add the desired username and password. 4. Click on the Submit Query button. 5. Click on Modify . The Authentication Configuration window appears (see figure 22 on page 35). 6. Change Va...

Configuring the RAS with a Web browser 38 Model 2960/2996 RAS User Manual 3 • Configuring the RAS for operation Figure 26. Modify Dial-In window, Domain Name Server section 6. Enter in the IP Address of the primary and secondary domain name servers (DNS). The DNS enables users to find locations on t...

Configuring the RAS with a Web browser 39 Model 2960/2996 RAS User Manual 3 • Configuring the RAS for operation Configuring line settings and signaling for E1 1. Select T1/E1 Link on the Configuration Menu . The T1/E1 Link Activity window appears (see figure 28 ). Figure 28. T1/E1 Link Activity wind...

Configuring the RAS with a Web browser 40 Model 2960/2996 RAS User Manual 3 • Configuring the RAS for operation Configuring the line settings 1. Click on the Line Type pop-up menu (see figure 29 on page 39) and choose from the following options: – For an E1/PRI line your options will be either dsx1E...

Configuring the RAS with a Web browser 41 Model 2960/2996 RAS User Manual 3 • Configuring the RAS for operation Figure 31. WAN Circuit Configuration window, signaling Settings section Setting the line signaling for an E1/PRI (ISDN) line Do the following: 1. Scroll down the WAN Circuit Configuration ...

Configuring the RAS with a Web browser 42 Model 2960/2996 RAS User Manual 3 • Configuring the RAS for operation Figure 32. MFR Version 2 Modify window 5. Click on the Country pop-up menu. If your country is not available, select ituStandard(1). 6. Click on Submit . 7. Scroll down to the Interregiste...

Configuring the RAS with a Web browser 43 Model 2960/2996 RAS User Manual 3 • Configuring the RAS for operation Note The information entered into the Interregister Signaling section must match the information the telco provided. If the information entered is not the same, the RAS may not answer call...

Configuring the RAS with a Web browser 44 Model 2960/2996 RAS User Manual 3 • Configuring the RAS for operation – dsx1D4 AT&T D4 format DS1 – For ISDN PRI service, set the line type to dsx1ESF 2. Click on the Line Coding pop-up menu (see figure 29 on page 39). The most common options are: dsx1B8...

Saving your configuration 45 Model 2960/2996 RAS User Manual 3 • Configuring the RAS for operation – For T1 lines with ESF/B8ZS this should be set to linkYellowFormatDL(2). 7. Click on Submit Query . Channel assignment This section describes configuring the RAS so it will know which channels are act...

Saving your configuration 46 Model 2960/2996 RAS User Manual 3 • Configuring the RAS for operation 4. To import or export a configuration, click on Import/Export under the Configuration Menu to display the Import/Export main window (see figure 34 ). Figure 34. Import/Export main window 5. To export ...

Completing the installation 47 Model 2960/2996 RAS User Manual 3 • Configuring the RAS for operation To save the displayed data as a text file, select the Save option on your browser (see figure 36 ). For example, under Netscape, select File > Save As . A dialog box will display enabling you to s...

Completing the installation 48 Model 2960/2996 RAS User Manual 3 • Configuring the RAS for operation Note If the RAS does not respond as described, the most likely cause is that the RAS default settings are not compatible with the T1/E1 line. If this is the case, use the RS-232 CONFIG port to correc...

49 Chapter 4 Operation and shutdown Chapter contents Introduction ..........................................................................................................................................................50 Activating the RAS .............................................................

Introduction 50 Model 2960/2996 RAS User Manual 4 • Operation and shutdown Introduction This chapter describes how to start or power-down the RAS. Activating the RAS Once the RAS has been installed, no operator action is required under normal conditions; the RAS is designed for unattended operation....

51 Chapter 5 Troubleshooting and maintenance Chapter contents Introduction ..........................................................................................................................................................52 Fault analysis ........................................................

Introduction 52 Model 2960/2996 RAS User Manual 5 • Troubleshooting and maintenance Introduction This chapter describes troubleshooting and fault analysis that can be performed by the operator. If you require more help, refer to Chapter 6, “Contacting Patton for assistance”. Refer to table 4 for a l...

Fault analysis 53 Model 2960/2996 RAS User Manual 5 • Troubleshooting and maintenance Fault analysis The following procedures outline steps you should follow when troubleshooting a RAS malfunction. 1. If possible, talk to the person who filed the trouble complaint and determine the operational sympt...

Periodic maintenance 55 Model 2960/2996 RAS User Manual 5 • Troubleshooting and maintenance Periodic maintenance Other than using a lint-free cloth to clean dust off the RAS chassis, the RAS requires no periodic maintenance. Calibration The RAS requires no calibration. Maintenance This section descr...

Maintenance 56 Model 2960/2996 RAS User Manual 5 • Troubleshooting and maintenance Note The parameters that will be exported are the power-up settings as they are stored in flash memory and may not be the current operating parameters. To ensure that you export the most current parameters, go to HOME...

Maintenance 57 Model 2960/2996 RAS User Manual 5 • Troubleshooting and maintenance 4. To save the displayed data as a text file, select the Save option on your browser (see figure 39 ). For exam- ple, under Netscape, select File > Save As . A dialog box will display enabling you to save the conte...

Maintenance 58 Model 2960/2996 RAS User Manual 5 • Troubleshooting and maintenance Installing the replacement RAS 1. If you are installing the replacement RAS in a 19-inch rack, go to step 2. Otherwise, place the RAS at the desired location, then go to step 5. 2. Install the rack mounting ears onto ...

Maintenance 59 Model 2960/2996 RAS User Manual 5 • Troubleshooting and maintenance 3. Set up HyperTerminal™ as follows: – Open a HyperTerminal session. – Enter a name for this connection. – Click on the Connect using: pop-up menu and choose the Direct to Com X option (where X is the number of the CO...

Maintenance 60 Model 2960/2996 RAS User Manual 5 • Troubleshooting and maintenance – Configure the Settings for Function, arrow and ctrl keys act as to Terminal keys as shown in figure 42 . Figure 42. Terminal keys configuration 4. Press <RETURN> to display the login window (see figure 43 ). F...

Maintenance 61 Model 2960/2996 RAS User Manual 5 • Troubleshooting and maintenance 5. Type superuser as the default username and password, then press <RETURN>. The Top Level Man- agement window displays (see figure 44 ). Figure 44. VT-100 Top Level Management window 6. Select option g Ethernet...

Maintenance 62 Model 2960/2996 RAS User Manual 5 • Troubleshooting and maintenance Note Do not select Record Current Configuration after importing configu- ration parameters. Completing the installation This section verifies that the RAS is fully operational. 1. Temporarily disconnect the male ends ...

63 Chapter 6 Contacting Patton for assistance Chapter contents Introduction ..........................................................................................................................................................64 Contact information ..................................................

Introduction 64 Model 2960/2996 RAS User Manual 6 • Contacting Patton for assistance Introduction This chapter contains the following information: • “Contact information” —describes how to contact PATTON technical support for assistance. • “Warranty Service and Returned Merchandise Authorizations (R...

Warranty Service and Returned Merchandise Authorizations (RMAs) 65 Model 2960/2996 RAS User Manual 6 • Contacting Patton for assistance Return for credit policy • Less than 30 days: No Charge. Your credit will be issued upon receipt and inspection of the equipment. • 30 to 60 days: We will add a 20%...