Nortel NN10300-025 - Manuals

10 Overview Figure 1IP Phone 1150E components IP Phone terminal description The IP Phone 1150E offers these features: • light-emitting diode (LED) indicator lamps Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 04.01 Standard 24 April 2009 Copyright © 2009 Nortel Networks .

12 Overview — USB mouse and keyboard • automatic network configuration • upgradeable firmware • wideband audio support Terminal display The display on the IP Phone terminal has blue LED backlighting, whichyou can turn on and off. The backlight turns off automatically after a periodof inactivity. The...

Softkey functionality 13 Figure 2IP Phone 1150E display Softkey functionality Softkey functionality allows access to a small subset of Centrex featureson Nortel IP Phone 1150E softkeys, located below the main display and tothe right of the Menu softkey. The administrator has the ability to change,en...

14 Overview ACD keys The IP Phone terminal has the following Automatic Call Distribution (ACD)feature keys. These keys provide agent-specific features. • Emergency • Supervisor • Make Busy • Not Ready • Feature • Activity The In-Calls key is the default line key. It allows the ACD agent to accessinc...

USB keyboard 15 Indicator LED color Meaning ACD feature and in-calls Red (located on the front covernext to each ACD key) Lit when the associated featureis active. Message waiting Red (located on the top rightcorner of the set) Indicates when a message iswaiting, or a call is missed.If you miss a ca...

16 Overview USB mouse A mouse pointer appears on the screen when a USB mouse is connectedto the IP Phone. Soft key labels and feature keys only can be selectedwith a mouse click. You cannot use the mouse to navigate the menus; usethe navigational keys. • Left-click to select soft keys and feature ke...

17 . IP Phone 1150E menu systems After you successfully log on, the menu systems are active and available.An up or down arrow beside an item indicates the navigation key you canpress to scroll to the next item. Labels appear next to the soft keys, inresponse to items selected on the screen. The IP P...

18 IP Phone 1150E menu systems Assign Use the Assign menu to: • define the key type • enable and disable the Inbox IP Phone 1150E has only one page of feature keys. The Autoscroll featureis therefore not supported. See “Using the Assign menu” (page 65) . Label Use the Label item to change a label as...

Upgrade 19 Time Use the Time menu to: • select a time zone • enable or disable Daylight Saving Time • select the format used to display the time • select the format used to display the date • reset the time to the defaults See “Using the Time menu” (page 75) . User Use the User menu to: • view your ...

20 IP Phone 1150E menu systems Menu hierarchy Figure 3IP Phone 1150E menu hierarchy How to use the navigation keys The IP Phone terminal has navigation keys that you use to navigate themenus and to help you to enter text in the display. See Figure 1 "IP Phone 1150E components" (page 10) for ...

21 . Connecting the IP Phone to the LAN Follow this procedure to connect the terminal to the Local Area Network(LAN), and to a power source. CAUTION Risk of equipment damage Do not plug the IP Phone into a regular telephone jack. Thiscauses severe damage to the terminal. Consult your systemadministr...

22 Connecting the IP Phone to the LAN Procedure job aid Figure 4IP Phone 1150E connectors Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 04.01 Standard 24 April 2009 Copyright © 2009 Nortel Networks .

23 . Logging on Logging on to the network Follow this procedure to log on to the network. If the Centrex IP ClientManager (CICM) is set up as part of a group of CICMs, you can choosewhich CICM to connect to. After you select a gateway, the terminal directsitself at that CICM and the Username screen ...

24 Logging on 6 If you make an error, press Clear to clear the field, and thenenter the password again. 7 Press Ok, or press the send key.You are logged on and the Menu screen appears. --End-- Logging on to the ACD queue Follow this procedure to log on to the Automatic Call Distribution (ACD)queue. ...

25 . Logging off Logging off from the network Follow this procedure to log off from the network. Step Action 1 From the main menu, select Logoff. 2 Press Ok, or press the send key.A confirmation screen appears. 3 Confirm the action.You are logged off from the network.If you are logged on to an ACD q...

27 . Using a handset The 1150E is not shipped with a handset. A handset is available as ahardware option for the phone. The handset is plugged into the headset jack. See Figure 4 "IP Phone 1150E connectors" (page 22) for location of the headset jack. Carrier VoIP Nortel IP Phone 1150E User G...

29 . Agent features Follow these procedures to use the agent features. See “ACD keys” (page 14) for a description of the agent keys. The availability of each Automatic Call Distribution (ACD) feature isdependant on the Centrex feature provisioned on the user’s line. Contactyour system administrator ...

30 Agent features • holding times for calls • length of time spent on a call Each activity is associated with a three-digit code, entered for each call.The codes are configured by the system administrator. Contact yoursystem administrator for more information. See Figure 1 "IP Phone 1150E compon...

Using the Not Ready feature 31 Step Action 1 Perform one of these actions: • Press the Release key. • Press a non-ACD line key to exit the queue. • Press the Not Ready key to exit the queue and remainlogged in as an agent. • Wait for the caller to terminate the call. --End-- Using the Emergency feat...

32 Agent features Step Action 1 Press the Not Ready key.You are removed from the queue. 2 When you are ready to return to the queue, press the Not Readykey. --End-- Using the Make Set Busy feature Follow this procedure to make your line appear busy to all callers. You areautomatically logged out of ...

Using the Walkaway feature 33 • When your phone rings and the supervisor indicator lampflashes, press the Supervisor key. • When you are on a call and you hear a buzz and thesupervisor indicator lamp flashes, do the following: — Press the Hold key. — Press the Supervisor key. 2 Press the In-Calls ke...

35 . Supervisor features You may order an optional kit that provides labeled key caps to replacethe default Automatic Call Distribution (ACD) keys. The administratorconfigures these keys on a per user basis. The kit provides a key cap foreach of the following supervisor-specific features: • Call Age...

36 Supervisor features Agent Status Lamp The Agent Status Lamp feature allows the supervisor to connect to anagent, or monitor the status of an agent’s call without interfering with thecall. The following table shows the meaning of the LCD indicator associatedwith the Agent Status Lamp. Indicator Ag...

Observing an agent 37 2 Press the Release key. --End-- Calling an agent Follow this procedure to call an agent. You have the option to enter the agent’s ID, or use the key assigned to theagent. Agent IDs are configured by the system administrator. Contact yoursystem administrator for more informatio...

38 Supervisor features Using the Forced Agent Availability feature Follow this procedure to force an Automatic Call Distribution (ACD) agentfrom the Not Ready state. The agent is now available to take calls. See “Using the Not Ready feature” (page 31) . You have the option to enter an Agent ID. Agen...

Viewing agent status 39 Using the Interflow feature Follow this procedure to temporarily transfer calls from one queue toanother queue. When the call backlog or the waiting time in the queue exceeds a setthreshold, the Interflow feature forwards calls to another queue. Interflow isactivated by the s...

40 Supervisor features The supervisor uses the Display Agent feature to monitor the status of allagents with agent keys assigned to them. Agents in the Not Ready state will be counted as busy on ACD calls ornon-ACD calls, as specified by the system administrator. The following status information is ...

Display Queue status indicator 41 The queues are presented in the order in which they wereentered at login. --End-- Display Queue status indicator The LCD indicator associated with the Display Queue key gives anindication of the number of calls in the ACD queue. The following table lists the four st...

43 . Making a non-ACD call Follow these procedures to make a call that is not an Automatic CallDistribution (ACD) call. To make and accept a call that is not an ACD call, your networkadministrator must configure one or more non-ACD directory numbers(DN) to your 1150E terminal. See “Answering an ACD ...

44 Making a non-ACD call A number must be predialed. Step Action 1 Use the navigation keys to position the cursor, and then performone of these actions: • To delete numbers that appear to the left of the cursor, pressBkspc. • To delete numbers that appear to the right of the cursor,press Delete. 2 E...

45 . Answering non-ACD calls Follow these procedures to answer calls that are not Automatic CallDistribution (ACD) calls. Incoming calls cause the telephone to sound andthe message indicator lamp to flash. See Figure 1 "IP Phone 1150E components" (page 10) for the location of the keys. Navig...

47 . Ending a non-ACD call Follow this procedure to terminate a call. The release key is useful for dropping out of a conference call or exitingvoice mail. See Figure 1 "IP Phone 1150E components" (page 10) for the location of the key. Step Action 1 Press the release key.The call is ended. -...

49 . While on a non-ACD call Follow these procedures to put a call on hold, transfer a call, use the mutekey, and use the conference call feature when the call is not an AutomaticCall Distribution (ACD) call. See Figure 1 "IP Phone 1150E components" (page 10) for the location of the keys. Na...

50 While on a non-ACD call Step Action 1 During a call, press the key to which the transfer feature isassigned.The call is put on hold and a dial tone sounds. On the display,an indicator flashes beside the line on which the call is held. 2 Enter the number to which to transfer the call. 3 When that ...

53 . Using call forward Follow this procedure to forward calls to another IP Phone when you areaway from your desk. Step Action 1 To activate call forward, press the key to which the Forwardfeature is assigned. 2 Enter the number of the extension to which to forward your calls. 3 Press the forward k...

55 . Navigating the menu system Follow the procedures in this section to access and use the menu system. You can select menu items using shortcut keys. The shortcut key is thenumber on the dialpad that corresponds to the number of the menu item.Only items numbered 0 through 9 have a shortcut key. Na...

56 Navigating the menu system Navigating the Audio menu Follow this procedure to use the Audio menu. Step Action 1 From the main menu, select and open Audio.The Audio menu opens. 2 Perform one of these actions: • Select and open Audio Profile.See “Viewing and editing your audio profile” (page 59) . ...

Navigating the User menu 57 Navigating the Time menu Follow this procedure to navigate the Time menu. Use this menu toconfigure the formats used by the display to show the time and date. Step Action 1 From the main menu, select and open Time.The Time menu opens. 2 Perform one of these actions: • Sel...

59 . Using the Audio menu Follow these procedures to view and edit your audio settings. Your systemadministrator must grant you permission to edit your audio settings. Navigation • “Viewing and editing your audio profile” (page 59) • “Changing the default volume” (page 60) • “Resetting the default v...

60 Using the Audio menu The Profile screen appears, showing your audio profile. If youhave permission to edit your profile, a check mark appearsbeside the active profile. 3 If you have permission, and you want to edit your audio profile,press Ok or press the send key.A list of available profiles app...

Selecting the dialpad feedback 61 2 Navigate through the menu and select Default Volumes. 3 Select the headset type to change. 4 Press Reset. 5 Press Ok or press the send key, to confirm the action.The default volume is applied the next time the headset is used. --End-- Selecting a headset type Foll...

65 . Using the Feature menu When you access the Feature menu, a numbered list of the featuresprovisioned on each key is displayed. The number displayed indicates thekey to which the feature is assigned to your line on the CommunicationServer 2000 (CS2K). Features are assigned by your system administ...

66 Using the Feature menu 2 On the terminal, select the key that you want to assign to adifferent feature. 3 From the Feature menu, select and open Assign. 4 Press Ok, or press the send key.The Assign menu opens. --End-- Defining the key type Follow this procedure to define the key type. Each featur...

Using the Assign menu 67 7 To assign a directory entry to a Local key, see “Assigning a directory entry to a feature key” (page 67) . --End-- Assigning a directory entry to a feature key Follow this procedure to assign a directory entry to a feature key.Assigning a directory entry to a feature key g...

68 Using the Feature menu 4 Perform one of these actions: • To enable the Inbox, select Enabled. • To disable the Inbox, select Disabled. 5 Press Ok, or press the send key.A check mark appears beside the item to indicate your choice.You return to the Assign menu. --End-- Labeling a feature key Follo...

Using the Options menu 69 3 Press Ok, or press the send key.The Options menu opens. --End-- Selecting the default line key Follow this procedure to select a feature key to be your default line key.You must have a feature key selected as the default line key in order tomake a call from the Inbox, Out...

73 . Selecting the language Follow this procedure to select your language preference. Step Action 1 From the main menu, select and open Language.A list of available languages appears. 2 Scroll through the list and select your preferred language. 3 Press Ok, or press the send key.The terminal now dis...

75 . Using the Time menu Follow the procedures in this section to configure time and date formats. Navigation • “Setting the time zone” (page 75) • “Enabling Daylight Saving Time” (page 75) • “Disabling Daylight Saving Time” (page 76) • “Setting the time format” (page 76) • “Setting the date format”...

76 Using the Time menu Step Action 1 From the main menu, open the Time menu. 2 From the Time menu, select and open Daylight Saving.The Daylight Saving screen appears. The word Off appears witha check mark beside it to indicate that the feature is disabled. 3 Select On. 4 Press Ok, or press the send ...

Setting the date format 77 Step Action 1 From the main menu, open the Time menu. 2 From the Time menu, select and open Time Format.The Time Format screen appears. 3 Scroll through the Time Format options to select the format youwant.A check mark appears beside the format currently in use. 4 To enabl...

78 Using the Time menu A check mark appears beside the option to indicate that it isenabled. The date is displayed in the selected format. You returnto the previous screen. --End-- Resetting the default time Follow this procedure to reset the terminal to the default time. Step Action 1 From the main...

79 . Using the User menu Follow the procedures in this section to view and edit your User profile. Navigation • “Viewing your user name” (page 79) • “Viewing your login type” (page 79) • “Viewing, disabling, or enabling the auto login feature” (page 80) • “Changing your password” (page 81) Viewing y...

80 Using the User menu Step Action 1 From the main menu, open the User menu. 2 From the User menu, select and open Login Type.If the current login type is unique, Unique is displayed. If thecurrent login type is joint, Joint is displayed. 3 Press Ok, or press the send key.You return to the User menu...

Changing your password 81 A check mark appears beside the item you selected. You returnto the Auto Login screen. --End-- Changing your password Follow this procedure to change your password. Your password may consist of text and numbers. If you are unfamiliarwith how to enter text, see “Using the di...

83 . Testing the local mode The Diagnostics menu is mainly used by an administrator for registeringthe terminal with a Survivable Remote Gateway. Follow this procedure to test the local mode. Step Action 1 From the main menu, open the Diagnostics menu. 2 From the Diagnostics menu, select and open Te...

85 . Performing a firmware upgrade If a firmware upgrade for the IP Phone is available, the system promptsyou to upgrade when you log on. If the firmware level is between theminimum and maximum level set by the administrator, Yes and No optionsappear on the soft keys. If the terminal is below the mi...

87 . Using the directory Follow the procedures in this section to use the directory feature. Navigation • “Adding or editing a directory entry” (page 87) • “Deleting an entry from the directory” (page 88) • “Making a call using the directory” (page 89) Adding or editing a directory entry Follow this...

88 Using the directory c Press Ok, or press the send key. The number is entered in the directory, and you return to the New Entry menu. 5 To add or edit the surname, perform these steps: a From the New Entry menu, select and open Surname. b Enter the surname. c Press Ok, or press the send key. The s...

Making a call using the directory 89 Step Action 1 Press the Directory key to access the Directory menu.The directory opens. 2 From the directory list, select the entry you want to delete. 3 Press Ok, or press the send key.The Directory menu opens. 4 Press the down navigation key until the Delete op...

91 . Using the Inbox The IP Phone 1150E has a dedicated fixed key for the Inbox. The systemlogs the incoming key name, number, time and date, as well as the displayshown on the IP Phone at the time of the incoming call. The informationfrom the display is captured only if the call lasts longer than t...

92 Using the Inbox • “Resetting the Inbox” (page 94) Accessing the Inbox Follow this procedure to access and use the Inbox. If you missed a call and the caller left a voice message, the messagewaiting lamp may be turned on without interruption, or it may flash, flicker,wink, twinkle, or blink, depen...

Using the Inbox to make a call 93 Storing a number from the Inbox Follow this procedure to select a number from the Inbox and save it to thedirectory. Step Action 1 Press the Inbox key.The Inbox screen appears, showing a list of the 10 most recentincoming calls. 2 Select a number from the list. 3 Pr...

94 Using the Inbox Resetting the Inbox Follow this procedure to delete the contents of the Inbox. Step Action 1 From the main menu, select and open History. 2 From the History menu, select Reset .A confirmation screen appears. 3 Press Yes.The calls in the Inbox are deleted. You return to the previou...

95 . Using the Outbox The IP Phone 1150E has a dedicated fixed key for the Outbox. Informationabout outgoing calls is stored in the Outbox. The system logs the outgoingkey number, time, and date. If the duration of the call is longer than twoseconds, the system captures the display as it appeared wh...

96 Using the Outbox Step Action 1 Press the Outbox key.The Outbox screen appears, showing a list of the 10 most recentoutgoing calls. 2 Select an item from the list, and press Ok or press the send key. 3 Perform one of these actions: • Select Dial to call the number. • Select Display to view call in...

Resetting the Outbox 97 3 Press Ok, or press the send key.The Dial screen appears. 4 Press the down navigation key to select Store.The Directory submenu appears. 5 See “Adding or editing a directory entry” (page 87) . --End-- Using the Outbox to make a call Follow this procedure to make a call from ...

99 . Configuring Bluetooth wirelessheadsets Follow these procedures to configure the IP Phone radio system to supportBluetooth (BT) wireless technology enabled headsets. The Bluetooth Setup menu option is not available on all phones. If theBluetooth Setup menu option is dimmed, or fails to open, the...

Unpairing a wireless headset 101 step 5 . If the search is not successful, turn off the headset and repeat step 3 . 5 Select Pair 6 Press the send key.A dialog box appears, prompting you to enter a PIN. 7 Enter the headset PIN (typically "0000") and press OK. 8 To verify that the pairing was...

102 Configuring Bluetooth wireless headsets Interaction with wired headsets A Bluetooth wireless technology headset can work only when it is withinrange of the IP Phone. When a wireless headset approaches the end ofits radio range, the audio quality degrades and radio interference noiseincreases. Wh...

Bluetooth headset feature activation 103 If you uncheck the first option and press the Exit key the wiredheadset/handset will work after several seconds. If you uncheckthe second option you can immediately switch to the wiredheadset/handset.A check mark indicates that the wireless headset is active....

105 . Using the dialpad to enter text On the dialpad, keys numbered 2 through 9 each have three lettersassociated with them. When entering text, press the key once to enter thefirst letter, twice to enter the second letter, and three times to enter thethird letter. Follow this procedure to use the d...

107 . Using a keyboard with an IP Phone Follow this procedure to use a keyboard to enter alphanumeric characters,instead of the dialpad. See Figure 4 "IP Phone 1150E connectors" (page 22) for the location of the USB port. After you connect a keyboard to the IP Phone, you can: • use the keybo...

109 . Access code summary Contact you system administrator for a list of features available on your IPPhone, and the corresponding Access Codes. Use this table to keep a record of the feature Access Codes. Table 1Feature access codes Feature Access code Feature Access code Carrier VoIP Nortel IP Pho...