Page 3 - Table of Contents; Regulations 1; New features 7; Planning the installation 9; ICS numbering 16; Installation 19; Installing Base Stations 31
P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Table of Contents Regulations 1 Federal Communications Commission (U.S. only) 1Companion Base Stations 1Activation (U.S. only) 1Safety 2 Norstar Companion basics 3 What’s new with Norstar 7 New features 7 Hunt Groups 7Wireless call pickup f...
Page 4 - Powering up the system 45
ii / Table of Contents MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 Mounting a Base Station 33 Installing portable telephones 36Installing external antennas and lightning surge arrestors 37 Planning for an outdoor external antenna 40Installing a lightning surge arrestor 41 Powering up...
Page 5 - Registering individual portables 73; Measuring RSSI for a C3020 (Canada only) 82; Troubleshooting 89
Table of Contents / iii P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Registering individual portables 73 Registering the C3050 73 C3050 Icons 73To register the C3050 73To confirm that the C3050 is registered 75 Deregistering the C3050 76 To deregister the C3050 76 Measuring RSSI for a...
Page 6 - Norstar Companion system components 107; Upgrading your system 111
iv / Table of Contents MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 Specifications 107 Norstar Companion system components 107 Remote Power Interconnect 107Base Station 108 Upgrading your system 111 Adding Companion to a mini, midi, maxi, or mega system 111 Upgrading an RPI-8 to an RP...
Page 7 - Regulations; Companion Base Stations; In Canada, Base Stations may be installed where the
P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Regulations Federal Communications Commission (U.S. only) The Federal Communications Commission (FCC) has designated UTAM Inc. to manage the installation and relocation of Unlicensed Personal Communication Services (UPCS). This includes Nor...
Page 8 - Safety; Doing so may result in equipment damage.
2 / Regulations MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 Safety Do not connect the administration set or Base Stations directly to a CO line. Doing so may result in equipment damage. The Norstar administration set and Base Stations must not be used as off-premises equipment. Insta...
Page 9 - Norstar Companion basics; ICS and Norstar XC software; - Norstar XC software; - Base Stations are positioned
P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Norstar Companion basics Norstar Companion provides mobility in the workplace. With Companion, your telephone can go with you, allowing you to make and receive calls while on the move. Calls that used to ring just at your desk can also appe...
Page 10 - Companion Portable Telephones; - The portable telephones; Administration and Maintenance Tools; - If you are using Norstar Voice Mail
4 / Norstar Companion basics MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 Before the Base Stations can be used in the United States, UTAM codes must be obtained and entered using an administration terminal or Norstar Remote Utilities (NRU). See “Software keys (U.S. only)” on page 68 f...
Page 11 - Portable
Norstar Companion basics / 5 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Note: Versions 4.0 and 5.0 are also supported. For information on how to access Norstar Voice Mail using your Norstar Companion portable, refer to the Portable Telephone Feature Card that is supplied with it. p0...
Page 13 - What’s new with Norstar; New features; Hunt Groups; Coordinator Guide; Wireless call pickup features; Directed Call Pickup
P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide What’s new with Norstar New features Norstar introduces Hunt Groups capability plus two new features including two wireless call pickup features, Directed Call Pickup and Group Pickup, and wireless Portable Language Selection. Enhancements ...
Page 14 - and specifying that set’s DN. For more information see the; Group Pickup; Companion System Coordinator Guide; Wireless Portable Language Selection; Wireless Call Forward No Answer enhancement; System Coordinator Guide; Wireless Twinning enhancement
8 / What’s new with Norstar MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 and specifying that set’s DN. For more information see the MICS-XC Norstar-Companion System Coordinator Guide . Group Pickup Group Pickup allows the portable user to answer a call ringing on another set in the sa...
Page 15 - Planning the installation; Planning checklist; Provisioning Record; Required equipment and supplies; Companion portable telephones; Configuring Station Modules; Maximum number of Norstar telephones on a system
P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Planning the installation Planning checklist å Verify that you have approval from UTAM Inc. (U.S. only) å Verify that a site planner determined Base Station locations and recorded them in the Provisioning Record . Required equipment and sup...
Page 16 - Maximum number of Norstar Companion Base Stations on a system; Configuring expansion modules; For each type of expanded system above, Norstar
10 / Planning the installation MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 Maximum number of Norstar Companion Base Stations on a system Configuring expansion modules With the addition of an Expansion Cartridge or a Combo Cartridge in the ICS, you can add Trunk Modules and/or Station...
Page 17 - On a mini system; Port 1 and 2 are on the ICS.; On a midi system; both
Planning the installation / 11 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide On a mini system Note: Port 1 and 2 are on the ICS. On a “mini” or non-expanded system, port 1 on the ICS (station ports 101 to 132) is used for both Base Stations and Norstar sets. No fiber ports are used sin...
Page 18 - Two-port Expansion Cartridge
12 / Planning the installation MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 Two-port Expansion Cartridge ICS (modules 1 and 2) TM4 SM3 p0881594.book Page 12 Tuesday, August 25, 1998 3:59 PM
Page 19 - On a maxi system; must; Six-port Expansion Cartridge with Companion; If Both ports 7 and 8 are used for connecting
Planning the installation / 13 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide On a maxi system A system expanded to 8 ports (maxi size) includes one 6-port expansion cartridge with fiber ports numbered 3 to 8, and 1 and 2 on the ICS. The Base Stations must be physically connected (via a...
Page 20 - On a mega system; In the fully expanded mega configuration, Station
14 / Planning the installation MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 On a mega system Keep in mind that 10 station modules is the limit for regular Norstar sets, and 2 station modules for Companion Base Stations is the limit on an XC configuration. For example, a system expande...
Page 21 - 2-port Expansion Cartridge with Companion
Planning the installation / 15 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide 12-port Expansion Cartridge with Companion TM8 TM7 SM6 SM5 ICS (modules 1 and 2) SM4 SM3 SM14 SM13 SM12 SM11 SM10 SM9 To Ac outlet To Ac outlet Fiber Cable Guide (max. 7 modules per power bar) (max. 7 modules ...
Page 22 - Routing fiber cables; ICS numbering
16 / Planning the installation MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 Routing fiber cables ICS numbering Non-expanded system (ICS alone) numbering Module # Lines Line ports B1 DN B2 DN DN ports Base Station ports Portable DN ICS (#2) 001-048 201-248 — — — — — — — — 637-696 ICS (...
Page 23 - Two-port Expansion Cartridge and ICS numbering
Planning the installation / 17 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Two-port Expansion Cartridge and ICS numbering Six-port Expansion Cartridge and ICS numbering Expansion module # Lines Line ports B1 DN B2 DN DN ports Base Station ports Portable DN #4 049-072 401-412 269-284 ...
Page 24 - Twelve-port expanded system and ICS numbering; Port 3 is the bottom fiber cable port on the
18 / Planning the installation MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 Twelve-port expanded system and ICS numbering Expansion module # Lines Line ports B1 DN B2 DN DN ports Base Station ports PortableDN #14 — — — — — — — — — — 1401-1416 637-696 #13 — — — — — — — — — — 1301-1316 ...
Page 25 - Installation; Installation checklist
P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Installation Installation checklist When installing a Norstar system with Companion components, follow this installation checklist: å mount the Integrated Communication System (ICS) and expansion modules (as required) å install the NVRAM Ca...
Page 26 - Connecting expansion modules
20 / Installation MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 Connecting expansion modules In order to keep the default port and extension numbering, connect Trunk Modules to the Expansion Cartridge beginning at the top and working down; connect Station Modules to the Expansion Cartr...
Page 27 - RPI unit
Installation / 21 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide RPI unit There are two versions of the RPI unit: the RPI-8 BIX UL, which supports up to eight Base Stations; and the RPI-16 BIX UL, which supports up to 16 Base Stations. Each RPI has a connection board and either one (RPI...
Page 28 - RPI Requirements; Mounting the RPI unit; Position the screw holes for the RPI using the dimensions; RPI mounting holes
22 / Installation MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 RPI Requirements Mounting the RPI unit 1. Position the screw holes for the RPI using the dimensions shown in the following figure. RPI mounting holes To provide adequate ventilation and to prevent overheating, leave a clea...
Page 29 - Open the hinged cover with a screwdriver by pushing in; Opening the RPI cover; Hang the RPI on the two keyhole screws and tighten them.; Note: Distinctive labeling of RPIs may help to diagnose any
Installation / 23 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Mount RPIs at least 300 mm (12 in.) from the ceiling. 2. Insert wall plugs in the holes. 3. Partially screw in two #10 50-mm (2-in.) screws for the keyholes. 4. Open the hinged cover with a screwdriver by pushing in and th...
Page 30 - RPI components; Wiring the RPI; Unplug the RPI power cord.
24 / Installation MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 RPI components The RPI-8, which has only one power supply unit, has grounding straps and plates fitted so it can be upgraded to an RPI-16 (see illustration “RPI components”). Wiring the RPI The maximum two-way DC loop resi...
Page 31 - Maximum power cabling distance (approximate); RPI Connector Overview; RPI connector board
Installation / 25 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Maximum power cabling distance (approximate) Depending on the size of cable you are using, you should remember the maximum cabling distances allowed between the RPI and the Base Station. RPI Connector Overview The followin...
Page 32 - Output connections; Ensure both pairs have the same polarity.
26 / Installation MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 Output connections Feed the output pairs in through the bottom of the RPI and route the pairs to the output connectors as shown in the following illustration. If only one pair is used for powering a Base Station, connect t...
Page 33 - Input connector pinout; Input wiring; IBIXn
Installation / 27 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Input connector pinout Input wiring Connector Pin Signal Output connector IBIX1 1, 2 TCM 1 OBIX1 3, 4 TCM 2 OBIX2 5, 6 TCM 3 OBIX3 7, 8 TCM 4 OBIX4 IBIX2 1, 2 TCM 5 OBIX5 3, 4 TCM 6 OBIX6 5, 6 TCM 7 OBIX7 7, 8 TCM 8 OBIX8 ...
Page 34 - RPI-8 BIX wiring chart
28 / Installation MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 RPI-8 BIX wiring chart Pin RPI Connector Board Label Wire color 26 OBIX1 BS1 -PWR White-Blue 1 Blue-White 27 TCM White-Orange 2 Orange-White 28 +PWR White-Green 3 Green-White 29 OBIX2 BS2 -PWR White-Brown 4 Brown-White 30 ...
Page 36 - RPI-16 BIX wiring chart
30 / Installation MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 RPI-16 BIX wiring chart Pin RPI Connector Board Label Wire color 26 OBIX9 BS9 -PWR White-Blue 1 Blue-White 27 TCM White-Orange 2 Orange-White 28 +PWR White-Green 3 Green-White 29 OBIX10 BS10 -PWR White-Brown 4 Brown-White ...
Page 37 - Installing Base Stations
Installation / 31 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Installing Base Stations Before installing wireless equipment, ensure that a site planner has determined Base Station locations and recorded them in the Provisioning Record. 41 OBIX14 BS14 -PWR Yellow-Blue 16 Blue-Yellow 4...
Page 38 - Positioning a Base Station; Never mount Base Stations in rows.
32 / Installation MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 Before installing or relocating wireless equipment in the United States, verify that you have approval from UTAM Inc. by calling the Northern Telecom Customer Response Center at 1-800-321-2649. You will be given codes and ...
Page 39 - Minimum distance between office areas and Base Stations; Mounting a Base Station; Clearance for the Base Station
Installation / 33 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Minimum distance between office areas and Base Stations Mounting a Base Station Base Stations can be mounted on a wall or on a ceiling. (When mounting on a wall, install them with their covers at the bottom, as shown in th...
Page 40 - To mount a Base Station:; Bracket termination board
34 / Installation MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 To mount a Base Station: 1. Fasten the bracket into position using two #8 38-mm (11/ 2-in.) screws. 2. Route the cable from the ICS through the top (or bottom) opening. 3. Wind any excess cable around the posts to secure i...
Page 41 - Mount the Base Station onto the bracket, snapping it into
Installation / 35 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide 5. Mount the Base Station onto the bracket, snapping it into position. 6. Connect the power RJ11 jumper lead to the RJ11 jacks on the termination board and the Base Station. 7. For plug-top power supplies only, connect the...
Page 42 - Sliding cover onto bracket; Installing portable telephones
36 / Installation MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 Sliding cover onto bracket Installing portable telephones To use Norstar Companion portables, you must first install radio Base Stations to transceive radio signals to and from the portable telephones. See “Installing Base...
Page 43 - Note: Up to 60 portables can be installed on a Norstar wireless; The coaxial cable length must not exceed 10 m.
Installation / 37 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Note: Up to 60 portables can be installed on a Norstar wireless system. Each portable telephone must be registered before it can be used. By default, no Companion portables are assigned to the DNs. The range of portable ex...
Page 45 - Installed antenna and lightning surge arrestor; To ensure only recommended antennas are used:
Installation / 39 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Installed antenna and lightning surge arrestor To ensure only recommended antennas are used: • the external antenna connectors on the Base Station are special proprietary BNC connectors • antennas are supplied with cables ...
Page 46 - Planning for an outdoor external antenna; Installing an outdoor external antenna
40 / Installation MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 Planning for an outdoor external antenna When planning to install an outdoor external antenna: • Locate the antenna on the external wall of the building. • Keep the outdoor external antenna as close as possible to the Base...
Page 47 - Antenna with antenna bracket; Installing a lightning surge arrestor; To install a lightning surge arrestor, follow these steps:
Installation / 41 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Antenna with antenna bracket Installing a lightning surge arrestor Install the lightning surge arrestor to protect the Companion components from electrical surges. To install a lightning surge arrestor, follow these steps:...
Page 48 - Lightning surge arrestor and bracket; The recommended wire gauge is 4 mm (6
42 / Installation MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 Lightning surge arrestor and bracket Before you connect the ground lead to the lightning surge arrestor, attach it to an approved ground. Tip - The recommended wire gauge is 4 mm (6 AWG). Connect the ground lead to the bui...
Page 49 - Route and connect the coaxial cable from the outdoor
Installation / 43 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide 2. Route and connect the coaxial cable from the outdoor external antenna to the lightning surge arrestor. 3. Route and connect the coaxial cable from the lightning surge arrestor to the appropriate Base Station connector. ...
Page 51 - Powering up the system; Start; UTAM Recovery Codes are required.
P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Powering up the system If you added a Base Station that requires a software update, the system begins downloading the software to the Base Station. The Administration Terminal display shows BS-1 Dload Start . Press CLEAR to clear the messag...
Page 53 - Programming; Programming overview; Programming access is controlled by four passwords.; Installer password; Allows you to see and change any item in programming.; System Coordinator Plus password; Programming affects system operation.
P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Programming Programming is performed by the installer or the customer service representative, and it allows you to change settings for the entire Norstar system, plus settings for individual telephones and external lines. Most of the settin...
Page 54 - Basic password
48 / Programming MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 Basic password Used with a limited number of feature codes to change programming and control system services. The Programming overview tables show the programming access for installers and system coordinators. For informati...
Page 56 - Programming tools; A Norstar telephone; The
50 / Programming MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 Programming overview of XC using the System Coordinator password Programming tools A Norstar telephone Programming is done at an M7310 or M7324 telephone. Use the buttons on the telephone to program a setting or to request ...
Page 57 - Placing the programming overlay
Programming / 51 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Placing the programming overlay Heading Back Next Show Norstar Programming Overlay Heading Back Next Show Norstar Programming Overlay Shows you theheading for the current level Moves you oneitem back at thecurrent level Sho...
Page 58 - The Norstar display buttons; ) is at the end of a programming heading
52 / Programming MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 The indicators ( º ) on the M7310 or M7324 telephone show which buttons can be used at that programming step. The functions on these buttons allow you to move through the headings and subheadings of Norstar programming. The...
Page 59 - ≠ to see the setting for that; The Norstar Programming Record; ®. The display briefly reads; Viewing your programming updates; UPDATE; Entering numbers
Programming / 53 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide When an ellipsis ( … ) is at the end of a heading or subheading, it means you can press ≠ to see the setting for that heading. The Norstar Programming Record The Programming Record provides a convenient way to record what y...
Page 60 - Template defaults; Startup defaults; Passwords defaults
54 / Programming MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 A line number must always be entered as a three-digit number. Line numbers from 10 to 99 must be entered with a leading zero (line 020, for example). Similarly, line numbers less than 10 must be entered with two leading zer...
Page 61 - System prgrming defaults; Companion; Startup programming; Performing Startup; Enter the Startup access code from a Norstar M7310 or; Startup erases programming.
Programming / 55 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide System prgrming defaults Companion Startup programming After the hardware has been installed and powered up, use Startup to initialize the system, and select the system template that best suits your system. Performing Start...
Page 62 - Enter the Installer password. The default is; Changing the default template; YES; to select a default template. The display shows; the current template.; Entering programming; The Installer password shown is the default; Changing template resets programming.
56 / Programming MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 To be accepted, the Startup code must be entered no later than 15 minutes after the Norstar system has been powered up. (If 15 minutes have elapsed since you powered up the system, turn system power off and on, to prepare f...
Page 63 - Entering programming for installers; ƒ••¤flfl‹›› which is the; Entering programming for system coordinators
Programming / 57 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Companion programming falls under System prgrming and has the following subheadings: For other programming operations refer to Modular ICS Installer Guide. Entering programming for installers 1. Press ƒ••¤flfl‹›› which is t...
Page 64 - Entering programming using other passwords; Norstar features; Portable features
58 / Programming MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 By using a special password, a system coordinator can see and change many, but not all, of the programming settings used by an installer. In this guide, programming that can be changed only by an installer is marked in the ...
Page 65 - External paging system; Registration password; Change the registration password for your system.; Changing the Registration password; The external paging feature is supported on the
Programming / 59 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide External paging system (customer supplied) Registration password Before anyone can begin making portable telephone calls, the portable telephones must be registered for use with the Norstar system. The recommended steps are...
Page 66 - Use; You can choose any combination of one to six
60 / Programming MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 The default Registration password is RADIO ( ‡¤‹›fl). Use CHANGE , the dial pad and OK to program the Registration password. Record the password in the Programming Record. Change password to avoid incorrect registration. To...
Page 67 - Companion programming; the default and indicates that Registration is not enabled.; Portable DNs; Registration should normally be disabled.; when you have
Programming / 61 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Companion programming Companion programming is found under the System programming heading. It includes the following subheadings: Registration You must enable registration for the entire Norstar system to allow individual p...
Page 68 - Press; Note: The DN range 637 to 696 can be used by either portable; Deregistering a portable; Deregister an extension number when:
62 / Programming MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 an extension number is still available before registering a portable telephone to it. If the extension number shows a status of Available, that extension number is ready for registering a Companion portable telephone. If th...
Page 69 - Radio data; This procedure does not clear the registration data
Programming / 63 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Radio data Note: (U.S. only). Before registering Companion portable telephones you must first obtain and enter a certain number of portable credit keys. Also, before the Base Stations can be recognized by the MICS-XC system...
Page 70 - ≠ to see the Re-evaluation status. If the display; Re-evaluation Schedule; CHANGE; Radios
64 / Programming MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 re-evaluation has occurred. Alarm code messages can be used to indicate whether or not wireless re-evaluation has occurred: Please refer to the Alarm and Event Code Manual for more information on alarm messages and the acti...
Page 71 - CREDIT; Cell Assignment; ≠and enter the radio number to see the radio; Antenna Type
Programming / 65 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Press CREDIT to see the number of radio credits available and the total number of radio credits. Verify that the total number of radio credits is enough to support the system you have just installed. The number of radio cre...
Page 72 - Cells; ≠ and the cell number (01 to; Cell radios; ≠ and enter the 5-digit radio; Cell nghbrs; ≠ and; Cell rad nghbrs
66 / Programming MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 Cells Cell programming allows you to examine the cell radio and cell neighbor configuration. Choose the cell you want to examine by pressing ≠ and the cell number (01 to 32). Cell radios This sub-heading allows you to view ...
Page 73 - There are only two reasons to modify the system LID.
Programming / 67 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide a cell neighbor (see the example under Cell nghbr), so it must be a neighbor of cell 03 or 04. System logical identifier (LID) This setting allows you to change the code by which the system identifies itself to portables an...
Page 74 - Base Station must be installed and powered first.
68 / Programming MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 Software keys (U.S. only) The United States FCC has appointed UTAM Inc. as the body responsible for coordinating and verifying the installation or relocation of unlicensed, personal wireless communication devices. To comply...
Page 75 - Step 1: Obtain the Companion ID; Software
Programming / 69 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide The Software keys can be obtained and entered using the following steps. Step 1: Obtain the Companion ID The Companion ID Label is sent to each customer once radio credits have been purchased. In order to implement the cred...
Page 76 - ≠ The display reads; Step 3: Call the Nortel Customer Response Center; Radio credits
70 / Programming MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 5. Press ≠ The display reads SysID: followed by the unique System Identification Number. 6. Press ‘ to continue in Software keys or ® to exit. Record the Companion ID and the SysID in the MICS Programming Record. Step 3: Ca...
Page 77 - Portable Credit Key; ≠. The display reads
Programming / 71 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Portable Credit Key This key predefines the maximum number of portables that can be registered to the system. Systems can only register as many portables as there are available Portable Credits. A maximum of 60 Companion po...
Page 78 - Note: If the UTAM Activation Code entry is unsuccessful, the; display shows; Step 5: Configure Base Stations and portables; In the event your system has been powered down
72 / Programming MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 Note: If the UTAM Activation Code entry is unsuccessful, the display shows Invalid code . If this happens, reenter the code or call Nortel Customer Response Center at 1-800-321-2649 for assistance. Step 5: Configure Base St...
Page 79 - Registering individual portables; Verify that the portable functions correctly.
P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Registering individual portables Registering the C3050 The following section describes the procedures involved in registering Companion C3050 portable telephones. To register each portable with the Norstar system, you must do two things: • ...
Page 80 - ̄or ̆to move the cursor backward or forward.
74 / Registering individual portables MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 4. Press the ADD key to establish a radio link. The portable displays Adding SYSTEM:# for two seconds, then it displays Pswd: . If a radio link is not established, the portable displays No connection . ...
Page 81 - To confirm that the C3050 is registered; No; or; SELCT
Registering individual portables / 75 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide To confirm that the C3050 is registered 1. Close, then open the portable flap. If the portable displays the system name that you just registered, proceed to step 5. If the portable displays a different ...
Page 82 - Í. The portable displays
76 / Registering individual portables MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 Deregistering the C3050 You can deregister the C3050 in two ways: • from the portable • from the administration set You can deregister the portable to clear information stored in the portable and the sy...
Page 83 - To measure undirected RSSI; °•a•. The portable displays the radio; Measuring directed RSSI
Registering individual portables / 77 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Measuring RSSI for a C3050 The Receive Signal Strength Indicator (RSSI) is a measurement of the signal strength the Base Station receives from the portable. The Base Station controls the power transmitt...
Page 84 - Before you begin to measure directed RSSI; on; To measure directed RSSI using your portable; Repeat steps 1 to 3 of “To measure undirected RSSI’’ on
78 / Registering individual portables MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 one of the two radios in a Base Station is not working properly. You can also use directed RSSI to prevent hand-off while you find a cell edge. To measure the RSSI of a specific radio, you must be in ra...
Page 86 - To confirm that the C3020 is registered
80 / Registering individual portables MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 If the display does not show Office n: Free ., follow the procedures in “Deregistering the C3020 (Canada only)’’ on page 81 to overwrite the system number then return to step 2 of this procedure. 4. Pre...
Page 88 - again. The display shows; Measuring undirected RSSI
82 / Registering individual portables MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 5. Press s , then press 0 again. The display shows Deregistering... and then Deregistered . 6. To continue using the portable, press r . Measuring RSSI for a C3020 (Canada only) The Receive Signal Stren...
Page 89 - Before you begin measuring directed RSSI
Registering individual portables / 83 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Measuring directed RSSI You may want to measure the Receive Signal Strength Indicator between a portable and a specific Base Station radio. For example, you may suspect that a radio in a Base Station is...
Page 90 - Measuring directed RSSI using your portable; After registering the portables
84 / Registering individual portables MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 Measuring directed RSSI using your portable 1. Perform an undirected Receive Signal Strength Indicator by following steps 1 to 3 in “To measure undirected RSSI’’ on page 77. To direct the Receive Signal...
Page 91 - You can register a portable to more than one
Registering individual portables / 85 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide For the steps involved in operating a Norstar Companion portable, see the Companion Portable Telephone User Guide that is supplied with the portable. When you distribute the portables, tell the users th...
Page 93 - Testing; Testing the Companion portable telephones; Automatic Telephone Relocation does not retain
P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Testing Testing the Companion portable telephones You must register all portable telephones before testing them. For more detail on registering portable telephones, refer to MICS-XC Norstar-Companion System Coordinator Guide and the Telepho...
Page 94 - Testing the system coverage
88 / Testing MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 • The Base Station is not connected to the ICS. • The Base Station is faulty and should be replaced. A solid red light indicates that both radios on the Base Station are busy, that the ICS is downloading data to the Base Statio...
Page 95 - Troubleshooting; Problems with a portable telephone
P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Troubleshooting Problems with a portable telephone 1. Verify that the portable is compatible with the software version. 2. Verify that the portable is ON and that the battery is not low, by checking the power indicator on the portable. 3. I...
Page 96 - The ICS or Station Module is not ON.; Note: Ensure there are not any bridge taps on the TCM.
90 / Troubleshooting MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 • The ICS or Station Module is not ON. • The Base Station is not connected to the ICS or Station Module. • The wiring to the Base Station is not correct. • The TCM wiring length between the Base Station and the ICS (or ...
Page 97 - Replacing a Base Station
Troubleshooting / 91 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Replacing a Base Station To replace a Base Station, you do not have to power down the ICS. When you replace a Base Station, no portable registration information is lost. After a short boot sequence, the Base Station sho...
Page 98 - Note: The number of Radio Credits must be double the
92 / Troubleshooting MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 10. Reconnect the power supply connector and external antenna coaxial cable to the connectors from which they were removed. 11. If the Base Station is powered locally, plug the power supply into the AC outlet. The red l...
Page 99 - Problems with an RPI; The left power supply unit provides power through
Troubleshooting / 93 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Problems with an RPI To troubleshoot an RPI, follow these steps: 1. Verify that the RPI is plugged into a working AC outlet. 2. Verify that all the connections (power cord, jumper lead, input and output, and so on) to t...
Page 100 - Problems with wireless communication
94 / Troubleshooting MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 Problems with wireless communication Obtaining a Recovery Key (U.S. only) A disabled Norstar Companion system implies that Base Stations and portables are not operational. UTAM registering information is, however, retai...
Page 101 - MICS Programming Record.; Alarm codes; Displays
Troubleshooting / 95 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide 4. Provide them with the original and new SysID, Companion ID, customer address and zip code. See “Software keys (U.S. only)” on page 68. 5. Make a note of the new Regression Key. A Regression Key cannot be reused. Plea...
Page 106 - Event messages
100 / Troubleshooting MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 Event messages Event message display Cause (U.S. only) Unable to activate all registered portables. The system ran out of portable credits. One event is generated per portable that failed to activate. The repetition of...
Page 113 - Specifications; Norstar Companion system components; Remote Power Interconnect
P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Specifications Norstar Companion system components Remote Power Interconnect The Remote Power Interconnect (RPI) device power lines are protected by 3 A, 250 V anti-surge fuses. Each output has short-circuit protection. The length of thecor...
Page 114 - Base Station plug-top power supply
108 / Specifications MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 Base Station The Base Station consists of two printed circuit boards: the Line Interface Module (LIM) and the Dual Radio Interface Module (RIM). The Base Station provides connectors for a terminating line cord, external...
Page 116 - Outdoor omni-directional antenna; Lightning surge protector
110 / Specifications MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 Outdoor omni-directional antenna (For Canada) Lightning surge protector Part no. A0383818 Frequency range 944 to 952 MHz Peak power rating 10 mW minimum Peak antenna gain 4 dBi maximum Polarization vertical Input impeda...
Page 117 - Upgrading your system
P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Upgrading your system Adding Companion to a mini, midi, maxi, or mega system On a mini system (non-expanded), only module 1 (ports 101 to 132) can be used for Companion Base Stations and/or wireline sets. Module 2 is used for trunk modules ...
Page 118 - Unscrew the grounding straps and plates.; RPI connections
112 / Upgrading your system MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 To upgrade an RPI-8 to an RPI-16 1. Power down the RPI. 2. Unscrew the grounding straps and plates. 3. Add the second power supply unit (A0385554, NPS 50376L106) and screw down the grounding straps, the grounding...
Page 119 - Glossary
P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Glossary A alarm code: A number that appears on the alarm telephone's display, informing you that the ICS has detected a fault in the system. Analog Terminal Adapter (ATA): A device that permits the connection of analog telecommunication de...
Page 122 - ƒfl›
116 / Glossary MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 Modules (TM) that supports more external lines, or Station Modules (SM) that support more Norstar telephones. incoming line group (ILG): A group of lines used for incoming calls. Incoming line groups provide telephone access ...
Page 127 - Index; Radio cred req’d
P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Index A activating disabled system 1 , 68 wireless communication 1 , 68 , 94 activation key (see UTAM)alarm code Alarm 200 96 Alarm 201 96 Alarm 202 96 Alarm 203 96 Alarm 204 96 Alarm 205 97 Alarm 206 97 Alarm 207 97 Alarm 208 97 Alarm 209 ...
Page 129 - ••ÍÊÅÂÊË∏
Index / 123 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Evt 302-1031 S5 100 Evt 303-1031 S5 100 Evt 304-01032 100 Evt 305-01032 S5 101 Evt 306-01031 S5 101 Evt 307-0109100 S5 101 Evt 307-0109101 S5 101 Evt 307-0109102 S5 101 Evt 308-0103 S8 101 Evt 664 S8 101 Evt 665 S4 102 Evt 666 S...
Page 135 - This is your document. Nortel wants it to work well for you.; Documentation User Comments Survey
P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Tell us what you think... This is your document. Nortel wants it to work well for you. Please take a few minutes to answer the questions on the other side of this page. Fax it back to us at the number provided, or mail it to the address bel...
Page 136 - Is it easy to find information in this document?; Your name
MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 Please circle the most appropriate number on the scale for each question. 1. Overall, are you satisfied with this document? 2. Is it easy to find information in this document? 3. Have you found the information in this document to be technic...
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