Nortel i2002 - Manuals

7 i2002 Internet Telephone i2002 Internet Telephone This document describes i2002 features and how to use the i2002 Internet Telephone. The i2002 Internet Telephone brings voice and data to the desktop by connecting directly to a LAN through an Ethernet connection. Note 1: Not all features are avail...

8 Your i2002 Internet Telephone’s controls Your i2002 Internet Telephone’s controls Use the Volume Control to adjust the volume of the Handset, Headset, Speaker, Ringer, and Handsfree features. Press the right side of the rocker bar to increase volume, the left side to decrease volume. Use the Goodb...

10 Your i2002 Internet Telephone’s controls Press the Services key to access the following items: • Telephone Option: - Volume Adjustment- Contrast Adjustment - Language- Date/Time Format- Display diagnostics- Local Dialpad Tone- Ring type- OnHook Default Path- Change Feature key Label- Set Informat...

11 i2002 Internet Telephone display i2002 Internet Telephone display This section summarizes the display features of the i2002 Internet Telephone. The Idle display is shown in the figure below. The i2002 telephone has two display areas: • The upper display area provides line and feature key status a...

12 Install your i2002 Internet Telephone Install your i2002 Internet Telephone Connect the i2002 telephone components 1. Connect one end of the handset cord to the handset jack (identified with a handset icon) on the back of the telephone and the other end to the jack on the handset. 2. Choose one o...

14 Your i2002 Telephone Option menu Your i2002 Telephone Option menu The i2002 Internet Telephone Services menu lists the following menus: • The Telephone Option menu enables you or your Network Administrator to configure telephone preferences. • The Virtual Office Login and Test Local Mode (for Bra...

15 Your i2002 Telephone Option menu 6. Press the Select key. The display provides information required to adjust your selection. or 7. Choose one of the following: a. Press the Select key to save changes and return to the Telephone Option menu. b. Press the Quit key to keep existing settings. Adjust...

16 Your i2002 Telephone Option menu To adjust Handset listen volume: 1. Select Handset listen from the Volume menu. or 2. Press Lower to decrease volume, Higher to increase volume. 3. Choose one of the following: a. Press the Select key to save the volume level and return to the Telephone Option men...

17 Your i2002 Telephone Option menu b. Press the Quit key to keep existing settings. To adjust the Buzzer volume: 1. Select Buzzer from the Volume menu. or 2. Press Lower to decrease volume, Higher to increase volume. 3. Choose one of the following: a. Press the Select key to save the volume level a...

18 Your i2002 Telephone Option menu Select a language The display is available in multiple languages. After selecting Language... from the Telephone Option menu: 1. Using the Navigation keys, highlight the desired language (for example, German [Deutsche]). 2. Choose one of the following: a. Press th...

19 Your i2002 Telephone Option menu Display diagnostics The Display diagnostics option tests the telephone’s display screen and indicator lights. After selecting Display Diagnostics from the Telephone Option menu: 1. Using the Navigation keys, scroll through the list to view display capabilities. 2....

20 Your i2002 Telephone Option menu Choose Ring type The Ring type option sets the telephone’s ring tone. After selecting Ring Type... from the Telephone Option menu: 1. Using the Navigation keys, highlight one of the ring types. 2. Press the Play key to sample the ring tone. 3. Choose one of the fo...

21 Your i2002 Telephone Option menu Change Feature Key Label The Change Feature Key Label option renames the label displayed next to each feature key or restores the default labels to the keys. After selecting Change Feature Key Label from the Telephone Option menu, choose one of the following: To C...

22 Your i2002 Telephone Option menu d. Select Yes to change the selected feature label key to the default value. Set Information The Set Information option displays the following set-specific information: • IP address • Hardware ID of the Internet Telephone • Current firmware version • TN programmed...

23 Call features Call features System administration is required for Call features. Contact your system administrator to configure these features and codes on your telephone. The Call features and Flexible Feature Codes (FFC) described in the following sections must be assigned to your telephone and...

24 Make a call Make a call This section describes features associated with making a call. There are several ways to make a call from an i2002 telephone. To make a call: 1. Do one of the following: a. Press the Line (DN) key. b. Lift the Handset . c. Press the Handsfree key. d. If a Headset is connec...

25 Make a call Use Handsfree calling Use Handsfree calling to operate a built-in microphone and speaker instead of the handset. While on an active call, you can switch between Handset and Handsfree mode. To answer a call in Handsfree mode: Press the Handsfree key. To discontinue a Handsfree call: Pr...

26 Make a call To use a Headset: 1. Connect the Headset to the headset jack or the handset jack depending on the headset type and telephone. 2. Press the Headset key. Note: Amplified and unamplified headsets are compatible with the i2002 Internet Telephone. 3. Adjust your Headset volume by using Vol...

28 Make a call To scroll to a specific number: 1. Using the Navigation keys, scroll through the names in the Corporate Directory. 2. Press the Dial key to dial the resulting number. Use Predial Use the Predial feature to enter, preview, and edit numbers before dialing. To use Predial: 1. Without sel...

29 Make a call Use Auto Dial Use the Auto Dial feature to display, store, and automatically dial telephone numbers. To use Auto Dial: 1. Lift the Handset . 2. Selecting an associated Auto Dial key from the upper display area, press to dial the number. To display Auto Dial number: 1. Press the Displa...

30 Make a call Activate Ring Again Use the Ring Again feature if a busy tone sounds or when there is no answer after placing a call. Ring Again activates an audible tone notification that you receive when the person you tried calling is available or has used their telephone. Ring Again also automati...

31 Make a call Redial last number called Use the Last Number Redial feature to automatically redial the last dialed number. To use Last Number Redial: Choose one of the following 1. To redial using the Handset : a. Lift the Handset . b. Press the Line (DN) key. or 2. Without lifting the Handset , pr...

32 Make a call To make a Speed Call: 1. Lift the Handset . 2. Press the Speed Call Controller key. 3. Dial the Speed Call code to automatically dial the number. Make a System Speed Call Use the System Speed Call feature to dial Speed Call codes that override all restrictions on a call. To make a Sys...

33 Make a call Make an Intercom call Use the Intercom feature to call a member of your intercom group by pressing the code assigned to each member. To make an Intercom call: 1. Lift the Handset . 2. Press the Intercom key. 3. Dial the one- or two-digit code for the desired intercom group member. To ...

34 Answer a call Answer a call Each incoming call causes the telephone to ring and the LCD indicator to flash. To answer a call: or 1. Choose one of the following: a. Lift the Handset . or b. Press the Handfree button located on the left side of the handset. Note: The Handsfree feature may not be av...

35 While on an active call While on an active call This section describes features available during an active call. Place a call on hold Use the Hold feature when talking on one line and another call arrives on a second line. Retain the original call by putting it on hold and then answer the second ...

36 While on an active call To go back to the original call, if the transfer is incomplete: If the person called is not available, press the Line (DN) key (next to the LCD indicator) to reconnect to the original call. Use Timed Reminder Recall Use the Timed Reminder Recall feature to receive a remind...

37 While on an active call Use Attendant Recall Use the Attendant Recall feature to contact an attendant during a call and to connect the call to the attendant. To contact the attendant while on a call: 1. Press the Attendant Recall key and stay on the line until the attendant answers. 2. Press the ...

38 While on an active call To park a call using the SPRE code or FFC: or 1. Press the Transfer key or the Conference key. 2. Dial the Call Park FFC . 3. To use an alternate DN from the System Park DN or your own DN, dial the DN where you want to park the call. or 4. Press the Transfer key or the Con...

39 While on an active call Record a Calling Party Number Use the Calling Party Number feature to record a caller’s number or charge a call to an account number for accounting purposes during an established call. To record a caller’s number for accounting purposes: 1. Press the Call Party key, the ca...

40 While on an active call Trace a Malicious call Use the Malicious Call Trace feature to trace nuisance calls within your system. To use Call Trace while on a call: Press the Call Trace key. To use Call Trace without a Call Trace key: or 1. Press the Transfer key or the Conference key. 2. Dial the ...

41 Incoming calls Incoming calls This section describes features that are used with incoming calls. Activate Automatic Answerback When the Automatic Answerback feature is active, your set automatically answers in handsfree mode after one ring; however, calls are not forwarded to the voice message se...

42 Incoming calls 3. Dial the pickup group number of the ringing telephone. To answer a call at a specific extension in any pickup group: 1. Lift the Handset . 2. Press the DN Pickup key, or enter the Pickup Directory Number FFC. 3. Dial the DN of the telephone that is ringing (in your call pickup g...

43 Incoming calls 2. Press the Line (DN) key associated with the first call. If you do not have a Call Waiting key: 1. Press the Goodbye key to end the current call and answer the incoming call. 2. Press the Line (DN) key beside the flashing status icon to answer the incoming call. 2498 2498

44 While you are away from your desk While you are away from your desk This section describes features that are used when you are away from your desk. Use Call Forward Use the Call Forward feature to direct incoming calls to ring at another Line (DN). If the telephone is in the process of ringing, t...

45 While you are away from your desk Use Internal Call Forward Use the Internal Call Forward to accept only calls originating at internal DNs to ring at another DN. Calls originating outside your telephone system still ring at your telephone. Current incoming calls cannot be forwarded. To forward in...

47 While you are away from your desk Secure your telephone Use the Electronic Lock feature to prevent others from making calls from your telephone. The lock consists of a password that you can change. To lock your telephone: 1. Lift the Handset . 2. Dial the Electronic Lock Activate FFC . 3. Dial yo...

48 While you are away from your desk To change your password (must be done from your telephone): 1. Lift the Handset . 2. Dial the Station Control Password Change FFC . 3. Dial the current password for your telephone. 4. Dial the new password. 5. Dial the new password again. 6. Press the Goodbye key...

49 Talk with more than one person Talk with more than one person This section describes features that enable conversations between more than two people. Use the Call Join feature Use the Call Join feature to connect a call to a current active call. This creates a conference between the two callers a...

50 Talk with more than one person If the person you attempt to add to the conference is unavailable: 1. Press the Goodbye key. 2. Press the Line (DN) key with the flashing icon to return to your original call . Use the Conferee selectable display and disconnect feature Use the Conferee Selectable Di...

51 Talk with more than one person The LCD indicator turns off. b. For multiple conferees, repeat steps 1 and 2 until all conferees are disconnected. Then press the Goodbye key. Use Group Call Use the Group Call feature to automatically call members of a predefined group, one at a time, until they al...

52 Talk with more than one person b. If you are on a call on another line on your telephone when a group call is made, you receive a long tone through the handset or speaker. c. If you are already on a conference call or another group call, you do not receive notification of a group call. To end a G...

53 Work without interruption Work without interruption This section describes features that provide uninterrupted work time. Activate Make Set Busy Use the Make Set Busy feature to make your telephone appear busy to all callers. To activate Make Set Busy : Press the Make Set Busy key, or lift the Ha...

54 Additional call features Additional call features Auto Dial Transfer feature Use the Auto Dial Transfer feature to transmit digits through your Auto Dial key to the central office after a Trunk Switchhook Flash. You must be on a Central Office/Exchange (CO) trunk call from or to a CO that offers ...

55 Additional call features Use Call Page Connect to make an announcement Use the Call Page Connect feature to make an announcement over a paging system. Note: A Page key on an attendant console overrides and disconnects the telephones. The telephones must re-access the page trunk. To connect to Cal...

56 Additional call features Charge a call or Charge a Forced call Use the Call Charge feature to charge a call to a specific account. The Forced Charge feature charges long-distance calls from a telephone restricted to local calls. To charge a local or long-distance call to an account before you dia...

58 Additional call features Use Enhanced Override feature Use the Enhanced Override feature to override an active call after you have attempted a Forced Camp-on. Use Enhanced Override to make a simple call or a consultation call, such as placing a call on hold and calling another party. To use Enhan...

59 Additional call features Note: The person you called receives a tone, and you receive a ring/ringback signal or a busy/engaged signal, depending on the options chosen. You are now camped-on to the number you dialed. 2. When the person you called finishes their call, your telephone automatically d...

60 Additional call features Use Privacy Release Use the Privacy Release feature to enable one or more people who share your DN to join a call. To use Privacy Goodbye in an established state: Press the Privacy Release key during a call. A person joins the call by pressing the shared number (DN) key o...

62 Additional call features Use Voice Call Use the Voice Call feature to page another person or make an announcement through someone else’s telephone speaker. To make a voice call: 1. Lift the Handset . 2. Press the Voice Call key and make the announcement. 3. Press the Goodbye key. To respond to a ...

63 Additional features Additional features Virtual Office When you are away from your office telephone, use the Virtual Office feature to transfer calls and all of it’s features to a remote telephone. When designated as the office telephone, the i2002 can be activated for Virtual Office by an i2004,...

68 Additional features Succession Branch Office The Branch Office telephone can operate in the Normal or the Local mode. Normal Mode The telephone registers with the Main Office and receives telephone services from the Main Office. At any time during Normal Mode, you can check local mode functionali...

69 Additional features Use the Resume Normal Mode command to return to Normal Mode after testing survival functionality. Note: If the Resume Normal Mode command is not performed after testing, the telephone automatically returns to Normal Mode in ten minutes. 1. Press the Services key to access the ...

70 Hospitality features Hospitality features The hospitality features in this section are intended for hotel operations. Set Automatic Wake-Up Use the Automatic Wake-Up feature to receive a timed reminder call. From your telephone, you can program the Meridian 1, Succession 1000, or Succession 1000M...

71 Hospitality features To verify the time for the Automatic Wake-Up call: 1. Lift the Handset . 2. Dial the Automatic Wake-Up Verify FFC . 3. Dial the Automatic Wake-Up time in a 24-hour time format (hhmm). If your query matches the preset time, a confirmation tone sounds. Note: In a 24-hour time f...

72 Hospitality features * 4. Press the * key. 5. Press the Message Registration key. To reset a meter to zero: 1. Press the Message Registration key. 2. Dial the room Directory Number (DN). * 3. Press the * key. 4. Press the Message Registration key. Use Maid Identification Use the Maid Identificati...

73 Hospitality features * 4. Press the * key. 5. Dial the Maid ID. If you dial the wrong Maid ID, press the * key and redial the ID. 6. Press the Room Status key. Display Room Status Use the Room Status feature to print the status of a room using the Display Module. To read the status of a room: 1. ...

74 Hospitality features To change the status of a room: 1. Press the Room Status key. 2. Dial the Directory Number (DN) for the room. The DN displays followed by a two-digit code. a. The second digit indicates the occupancy status: b. The second digit indicates the cleaning status of the room: 3. Di...

76 Terms you should know Terms you should know Attendant A telephone operator in your organization. Auto Dial A telephone number programmed on the AutoDial key for one touch dialing. Call party information The display showing Call Party Name Display (CPND) information including the telephone number ...

78 Terms you should know More... An option allowing access to the multiple layers of the Soft keys. These keys are the four keys located directly below the display area. Off-hook Any line that is selected to either make a call or receive an incoming call. The term off-hook is applied, regardless of ...

80 Index Index A Application Key 10 Attendant 76 Attendant Recall 37 Auto Dial 29 , 76 Auto Dial Transfer 54 Automatic Answerback 41 Automatic Wake-Up 70 B Buzz signal 54 C Call Charge 39 Call Forward 44 Call Forward - Internal 45 Call Join 49 Call Page 55 Call Page Connect 55 Call Park 37 Call part...

Meridian 1, Succession 1000, Succession 1000M i2002 Internet Telephone User Guide Copyright © 2002 – 2003 Nortel Networks All Rights Reserved Information is subject to change without notice. Nortel Networks reserves the right to make changes in design or components as progress in engineering and man...