Nortel 1120E - Manuals

About the Nortel IP Phone 1120E 13 • Accessory Expansion Module port to connect the Expansion Module for IP Phone 1100 Series (Expansion Module) For information about using the Expansion Module, see the Expansion Module for IP Phone 1100 Series User Guide (NN43130-101). Figure 2 shows the IP Phone 1...

About the Nortel IP Phone 1120E 14 Table 1: Telephone controls Context-sensitive soft keys are located below the display area. The LCD label above each key changes based on the active feature. When a triangle appears before a soft key label, the feature is active. Press the More key to access the ne...

About the Nortel IP Phone 1120E 17 Press the Copy Key to copy entries to your Personal Directory from other lists, such as the Caller List, Redial List, and Corporate Directory. Press the Quit/Stop key to exit an active menu or dialog. Pressing the Quit/Stop key does not affect the status of active ...

About the Nortel IP Phone 1120E 18 Press the Services key to open the Services menu, and use the navigation keys to access the following items: • Telephone Options: — Volume adjustment — Contrast adjustment — Language — Date/Time — Display diagnostics — Local Dialpad Tone — Set Info — Diagnostics — ...

About the Nortel IP Phone 1120E 19 Telephone display Your IP Phone 1120E has three display areas: • The upper display area provides labels for the four self-labeled line/programmable feature key labels. • The middle display area contains single-line information for items such as caller number, calle...

About the Nortel IP Phone 1120E 20 • The lower display area provides labels for the four context-sensitive soft keys. Figure 3 shows an idle LCD screen. Figure 3: IP Phone 1120E LCD screen Call features and Flexible Feature Codes Some features are not available on all IP Phones. Call features and Fl...

About the Nortel IP Phone 1120E 21 Contact your system administrator to find out if this feature is available for your use. Managing your Station Control Password (SCPW) Your Station Control Password (SCPW) enables the following security features: • Electronic Lock to prevent others from making call...

About the Nortel IP Phone 1120E 22 Note: The default configuration for Password Protection is off. To turn Password Protection on or off: 6. Press the Enter key. 7. Use the dialpad to enter the new password. 8. Press the Enter key to accept the new password. If you are locked out of your IP Phone 11...

Entering and editing text 24 Entering and editing text You can enter and edit text on your IP Phone 1120E using the following methods: • “Entering text using the dialpad” on page 24 • “Editing text using the soft keys” on page 25 • “Entering text using the USB keyboard” on page 26 The use of any of ...

Entering and editing text 25 Note: No letters are associated with the number 1 or the 0 keys. Editing text using the soft keys You can use soft keys to edit text when you use features such as Personal Directory, Redial List, and Callers List. To edit an entry in your Personal Directory, press the Di...

Entering and editing text 26 Entering text using the USB keyboard You can use the USB keyboard, when connected, to enter text in the tools and graphical applications. For number entry in phone applications (for example, when dialing), you can use the keyboard to enter digits (0–9), as well as * and ...

Connecting the components 27 Connecting the components Figure 4 shows connections on the IP Phone 1120E. Figure 4: IP Phone 1120E connections WARNING Ensure that the protective rubber cap on the Accessory Expansion Module port is in place when the port is not in use. Connecting anything other than t...

Connecting the components 28 Before you begin Connecting the components of the phone CAUTIONDamage to Equipment Do not plug your IP Phone 1120E into a regular phone jack. This results in severe damage to the IP Phone. Consult your system administrator to ensure that you plug your phone into a 10/100...

Connecting the components 30 Figure 6: Remove the stand cover 2. Connect the AC power adapter (optional). Connect the adapter to the AC adapter jack in the bottom of the phone. Form a small bend in the cable, and then thread the adapter cord through the channels in the stand. Note 1: The IP Phone 11...

Connecting the components 32 Figure 7: Cable routing tracks and mounting holes 8. Wall-mount your phone (optional). Your IP Phone 1120E can be mounted either by: (Method A) using the mounting holes on the bottom of the phone stand, or (Method B) using a traditional-style wall-mount box with an RJ-45...

Configuring Telephone Options 34 Configuring Telephone Options Your IP Phone 1120E Services menu lists the following submenus: • The Telephone Options menu enables you or your system administrator to configure phone preferences. The Telephone Options menu offers the options shown in Figure 8. • Pass...

Configuring Telephone Options 35 Using the Telephone Options menu Use the Telephone Options menu to access the following: • “Adjusting the volume” on page 36 • “Adjusting the display screen contrast” on page 37 • “Selecting a language” on page 38 • “Selecting date and time format” on page 39 • “Acce...

Configuring Telephone Options 36 Adjusting the volume To adjust the volume, press the Services key, select Telephone Options , and select Volume adjustment… To adjust the volume: 4. Use the Up/Down navigation keys to scroll and highlight an option (for example, Language… ). 5. Press the Enter key. T...

Configuring Telephone Options 37 Adjusting the display screen contrast To adjust the LCD display screen contrast, press the Services key, select Telephone Options , and select Contrast adjustment . Note 1: If you have an Expansion Module for IP Phone 1100 Series attached to your IP Phone, adjusting ...

Configuring Telephone Options 38 To adjust the display screen contrast: Selecting a language The display is available in multiple languages. To choose a language, press the Services key, select Telephone Options , and select Language… Note: This language setting controls the language used by feature...

Configuring Telephone Options 39 To select a language: Selecting date and time format Several date and time formats are available. Formats are based on the 12-hour and 24-hour clocks. To select the date and time format, press the Services key, select Telephone Options , and select Date/Time… To sele...

Configuring Telephone Options 40 Accessing display diagnostics The Display diagnostics option tests the IP Phone display screen and indicator lights. To access display diagnostics, press the Services key, select Telephone Options , and select Display diagnostics . To select Display diagnostics: Choo...

Configuring Telephone Options 41 To choose a local dialpad tone: Viewing telephone information The Set Info option displays the following phone-specific information: • General Info • Set IP Info • Ethernet Info • Server Info • Encryption Info To view IP Phone information, press the Services key, sel...

Configuring Telephone Options 42 To view IP Phone information: Diagnostics The Diagnostics option displays the following phone-specific information: • Diag Tools (Ping, do Route Traces) • EtherStats (Speed, Auto Neg, CRC Errors, Collision) • IP Stats (Packet Info) • RUDP Stats (Msg receive/trans) • ...

Configuring Telephone Options 43 Configuring call log options Use the call log option to configure the following preferences: • “Configuring the Callers List log” on page 43 • “Configuring New Call Indication” on page 44 • “Configuring Preferred Name Match” on page 45 • “Configuring Area Code Setup”...

Configuring Telephone Options 44 Configuring New Call Indication You can configure your IP Phone 1120E to display a message to indicate that a new incoming call was received. The default configuration is On. To configure new call indication, press the Services key, select Telephone Options , and sel...

Configuring Telephone Options 45 Configuring Preferred Name Match You can configure your IP Phone 1120E to display the name of the caller as defined in your Personal Directory. The default configuration is Off. To configure Preferred Name Match, press the Services key, select Telephone Options , and...

Configuring Telephone Options 47 To edit area code display: Choosing a ring type The Ring type… option configures the phone’s ring tone. To choose a ring type, press the Services key, select Telephone Options , and select Ring type… 1. Press the Up/Down navigation keys to scroll and highlight Area C...

Configuring Telephone Options 48 To choose a ring type: Enabling or disabling Call Timer The call timer measures how long you are on each call. To enable Call Timer, press the Services key, select Telephone Options , and select Call Timer . To enable or disable Call Timer: 1. Press the Up/Down navig...

Configuring Telephone Options 49 Enabling OnHook Default Path The OnHook Default Path option allows control whether a headset or the Handsfree feature is used to operate your IP Phone while it is on-hook. To enable OnHook Default Path, press the Services key, select Telephone Options , and select On...

Configuring Telephone Options 50 Note: If a feature key is configured as an auto-dial key, the label does not change if the auto-dial key configuration changes. To rename the labels: To restore the default labels: To restore default labels, press the Services key, select Telephone Options , and sele...

Configuring Telephone Options 51 Configuring the name display format You can configure your IP Phone 1120E to display the name of the incoming calling party in the following formats: • first name, last name • last name, first name To configure name display format, press the Services key, select Tele...

Configuring Telephone Options 52 Configuring Live Dialpad The Live Dialpad option activates the Primary DN key when you make a call by dialing a directory number on the dialpad without picking up the handset or pressing the handsfree key. To configure Live Dialpad, press the Services key, select Tel...

Configuring Telephone Options 53 3. Press the Up/Down navigation keys to scroll and highlight one of the following: — On — Off (default) 4. Choose one of the following: — Press the Select soft key to save the configuration. — Press the Cancel soft key to keep existing configurations. or Select Cance...

Configuring Local Menu options 54 Configuring Local Menu options Note 1: Many of the options discussed in this section are for administrator use only. Do not make any changes unless instructed by an administrator. Note 2: Your system administrator can establish a password for the Local Tools menu. W...

Configuring Local Menu options 55 The key functions in dialog boxes are described in Table 6. When you are working in Edit mode, the first field of the item is highlighted and a blinking cursor is to the right of the current edit position. The navigation key functions in Edit mode are described in T...

Configuring Local Menu options 56 Note: If you are using a USB mouse, you can right-click on the Telephony screen to open the Local Tools menu, and click on an item to select it. Using the 1. Preferences submenu The Local Tools menu 1. Preferences submenu offers the following choices: • “Changing 1....

Configuring Local Menu options 57 To configure Contrast or Sleep tools: 1. Press the Up/Down arrow keys to scroll and highlight one of the following: — Contrast — Sleep Note: Sleep is displayed in the format xxx, where xxx is a time in minutes or hours. 2. Press the Enter key. 3. Press the Up/Down a...

Configuring Local Menu options 58 Changing 2. Language Use the Language menu item to configure local preferences. Use the Language tool to select the language used on your phone. Note: This language setting controls the language used in the local menus on your phone only. To select the language used...

Configuring Local Menu options 59 Using the 2. Local Diagnostics submenu Use the Local Tools menu 2. Local Diagnostics submenu to access the following: • “Using 1. IP Set&DHCP Information” on page 59 • “Using 2. Network Diagnostic Tools” on page 59 • “Using 3. Ethernet Statistics” on page 59 • “...

Configuring Local Menu options 60 Using 5. USB Devices The USB devices tool provides information about Universal Serial Bus (USB) devices that connect to your phone. Your IP Phone 1120E automatically detects USB devices when you connect them to the USB port in the back of the phone. To check USB dev...

Making a call 61 Making a call This section describes features associated with making a call. You can make a call from your IP Phone 1120E using any of the following methods: • “Using Off-hook dialing” on page 61 • “Using On-hook dialing” on page 62 • “Using handsfree dialing” on page 63 • “Using th...

Making a call 62 Using On-hook dialing or 3. To terminate the call, choose one of the following: — Replace the handset into the cradle. — Press the Goodbye key. 1. Leave the handset in the cradle. 2. Press the line (DN) key. 3. When the dial tone sounds, dial the number. 4. When the called party ans...

Making a call 63 Using handsfree dialing Use handsfree dialing to use a built-in microphone and speaker, or a headset, instead of the handset. While on an active call, you can switch between Handset and Handsfree mode. To use handsfree dialing: To discontinue a handsfree call: To mute a handsfree ca...

Making a call 64 To switch from handsfree to handset: To switch from handset to handsfree: To use a headset: To switch from handsfree to headset: 2. Press the Mute key again to return to a two-way handsfree conversation. Lift the handset. 1. Press the Handsfree key. 2. Replace the handset. 1. Connec...

Making a call 65 Using the Directory applications You can make calls using the following Directory applications available on your IP Phone 1120E: • “Making a call using Corporate Directory” on page 65 • “Making a call using the Personal Directory” on page 66 • “Making a call using the Callers List” ...

Making a call 66 To scroll to a specific number: Making a call using the Personal Directory The Personal Directory feature allows you to store a maximum of 100 entries consisting of names and numbers. To use the Personal Directory, press the Directory key and select Personal Directory . For informat...

Making a call 67 To make a call using the Personal Directory: Making a call using the Callers List The Callers List feature automatically stores up to a maximum of 100 callers. After 100 callers have been stored, each additional caller overwrites the oldest entry. To use the Callers List, press the ...

Making a call 68 Making a call using the Redial List The Redial List feature automatically stores a maximum of 20 previously dialed phone numbers. To use the Redial List, press the Directory and select Redial List . For information on how to configure and use the Redial List, refer to “Using the Red...

Making a call 69 Using Predial Use the Predial feature to enter, preview, and edit numbers before dialing. To use Predial: 3. Choose one of the following: — In the Redial List , press the Down navigation key to display the date and time the last call was placed to the selected entry. — In the Caller...

Making a call 70 To edit a Predial number: Using AutoDial Use the AutoDial feature to display, store, and automatically dial phone numbers. To store an AutoDial number: 1. Use the dialpad to enter the number. 2. Choose one of the following: — To erase all numbers, press the Clear soft key. Reenter t...

Making a call 71 To display an AutoDial number: To use AutoDial: 3. Press the AutoDial key a second time to store the number on the selected key. Note: After you store a number, the word Autodial disappears, and the stored number is displayed. 4. Assign a label to the key. Note: After you assign the...

Making a call 72 Using Ring Again Use the Ring Again feature if you receive a busy tone or if there is no answer. Your IP Phone rings when the person you called becomes available. Ring Again automatically redials the number. To activate Ring Again: To call a Ring Again party when you receive notific...

Making a call 73 To deactivate Ring Again before notification: Using Last Number Redial Use the Last Number Redial feature to automatically redial the last dialed number. To use Last Number Redial: Choose one of the following: — Press the Ring Again soft key a second time. — Enter the Ring Again Dea...

Making a call 74 Using Speed Call Use the Speed Call feature to place internal and external calls by dialing a one-, two-, or three-digit code to store, edit, and automatically dial frequently called phone numbers. To store a Speed Call number: To make a Speed Call: 1. Press the Speed Call Controlle...

Making a call 75 Using System Speed Call Use the System Speed Call feature to dial Speed Call codes that override dialing restrictions placed on your IP Phone. To make a System Speed Call: Using HotLine Use the HotLine feature to automatically dial a specific number. To use HotLine: 3. Dial the Spee...

Making a call 76 Using intercom calling Use the Intercom feature to call a member of your intercom group by pressing the code assigned to each member. To make an intercom call: To answer an intercom call while on a line other than your intercom group line: 1. Lift the handset. 2. Press the Intercom ...

Answering a call 77 Answering a call Each incoming call causes the phone to ring, the LCD indicator ( R ) beside the Line (DN) key to flash, and the Message Indicator lamp to flash. To answer a call: Choose one of the following four options: or • Lift the handset. or • Press the Handsfree button loc...

While on an active call 78 While on an active call This section describes the following features, available during an active call: • “Placing a call on hold” on page 78 • “Transferring a call” on page 79 • “Using Timed Reminder Recall” on page 80 • “Using Attendant Recall” on page 81 • “Using Call P...

While on an active call 79 Transferring a call Use the Transfer feature to redirect a call to the appropriate person. To transfer a call to a third party: To return to the original call, if the transfer is incomplete: 1. Press the Transfer soft key. The other party is put on hold and a dial tone sou...

While on an active call 80 Using Timed Reminder Recall Use the Timed Reminder Recall feature to receive a reminder tone when a transferred call is not answered. To use Timed Reminder Recall: 1. Press the Transfer soft key. The call is put on hold. 2. Dial the number to which you are transferring the...

While on an active call 81 If the transferred call is not answered, your IP Phone rings: Using Attendant Recall Use the Attendant Recall feature to contact an attendant during a call and to connect the caller to the attendant. To contact the attendant while on a call: 1. Lift the handset to reconnec...

While on an active call 82 Using Call Park Use the Call Park feature to hold temporarily (park) and retrieve a call from any IP Phone. Using Call Park does not tie up a line. When configured network-wide, Call Park can be used across networks. A System Park extension can be configured to automatical...

While on an active call 83 To park a call using the SPRE code or FFC: To retrieve a parked call: 1. Choose one of the following: — Press the Transfer soft key. — Press the Conference soft key. 2. Dial the Call Park FFC. 3. To use an alternate DN from the System Park DN or your own DN, dial the DN wh...

While on an active call 84 Recording a Calling Party Number Use the Calling Party Number feature to record a caller’s number, or to charge a call to an account number, during an established call. To record a caller’s number for accounting purposes: Displaying incoming call information Use the Displa...

While on an active call 85 Tracing a malicious call Use the Call Trace feature to trace nuisance calls within your system. Note: This is not a default feature. Contact your system administrator to configure this feature on your IP Phone. To use Call Trace while on a call: To use Call Trace without a...

Incoming calls 86 Incoming calls You can use the following features when you have an incoming call: • “Using Automatic Answerback” on page 86 • “Using Call Pickup” on page 86 • “Using Call Waiting” on page 88 Using Automatic Answerback When the Automatic Answerback feature is active, your IP Phone a...

Incoming calls 87 To answer an incoming call in another call pickup group: To answer a call at a specific extension in any pickup group: or 2. Choose one of the following: — Press the Pickup key. — Enter the Pickup Ringing Number FFC. 1. Lift the handset. 2. Press the Group Pickup key or enter the P...

Incoming calls 88 Using Call Waiting The Call Waiting feature alerts you to an incoming call by producing a tone. It also puts the current call on hold while you answer the new call. To answer an incoming call while on another call: To return to the first IP Phone call: 3. Dial the DN of the IP Phon...

Incoming calls 89 If you do not have a Call Waiting key: 2. Press the line (DN) key associated with the first call. 1. Press the Goodbye key to end the current call. 2. Press the line (DN) key beside the flashing status icon to answer the incoming call. (Goodbye)

While away from your desk 90 While away from your desk You can use the following features when you are away from your desk: • “Using Call Forward” on page 90 • “Using Internal Call Forward” on page 91 • “Using Remote Call Forward” on page 92 • “Securing your IP Phone” on page 94 Using Call Forward U...

While away from your desk 91 To deactivate Call Forward: To reinstate Call Forward to the same number: Using Internal Call Forward Use Internal Call Forward to accept only calls originating at internal DNs to ring at another DN. Calls originating outside your IP Phone system still ring at your IP Ph...

While away from your desk 92 To deactivate Internal Call Forward: To reinstate Call Forward to the same number: Using Remote Call Forward Use the Remote Call Forward feature (from any phone other than your own) to forward calls to any IP Phone. To activate Remote Call Forward: 3. Press the Internal ...

While away from your desk 93 To deactivate Remote Call Forward: 3. Dial the Remote Call Forward Activate FFC to activate the feature. 4. Dial your Station Control Password . A dial tone sounds. 5. Choose one of the following: — Dial your DN. — To forward calls to the previous call forward phone numb...

While away from your desk 94 Securing your IP Phone Use the Electronic Lock feature to prevent others from making calls from your IP Phone. The Electronic Lock feature is controlled using your Station Control Password (SCPW). To change your Station Control Password, please refer to “Security feature...

While away from your desk 95 To unlock your IP Phone: or 4. Choose one of the following: — If you are dialing locally, press the Goodbye key. — If you are dialing the FFC remotely, dial your DN. 1. Lift the handset. 2. Dial the Electronic Lock Deactivate FFC. 3. Dial your Station Control Password . ...

Talking with more than one person 96 Talking with more than one person Use the following features to enable conversations between more than two people: • “Using the Call Join feature” on page 96 • “Setting up a conference call” on page 97 • “Using Conferee Selectable Display” on page 98 • “Using Gro...

Talking with more than one person 97 Setting up a conference call Use the Conference feature to set up a conference call for a maximum of three or six people including yourself. The maximum number of people the conference feature supports depends on the configuration of your IP Phone. To set up a co...

Talking with more than one person 98 Using Conferee Selectable Display Use the Conferee Selectable Display and Disconnect feature to list active conferees and disconnect a conferee from the conference call. To view active conferees: To disconnect a conferee: 2. Press the line (DN) key beside the fla...

Talking with more than one person 99 Using Group Call Use the Group Call feature to automatically call members of a predefined group, one at a time, until all members answer. To call group members: 2. Press the line (DN) key on which the conference call is established. 3. Choose one of the following...

Talking with more than one person 100 To answer a group call: 2. Press the Group Call key or enter the Group Call FFC . — The feature automatically calls all group members. The icon flashes until all members answer. — The phone numbers of the group members appear on the display as they answer. When ...

Talking with more than one person 101 To end a group call: Press the Goodbye key. Note: When the person who made the group call disconnects, the call terminates for all members of the group. However, the members of the group call can disconnect from the call and not affect other members on the call....

Working without interruption 102 Working without interruption This section describes the Activating Make Set Busy feature, which provides uninterrupted work time. Activating Make Set Busy Use the Make Set Busy feature to make your IP Phone appear busy to all callers. To activate Make Set Busy: To de...

Additional call features 103 Additional call features Contact your system administrator to determine if the following call features are available on your IP Phone. • “Using AutoDial Transfer” on page 103 • “Using the Buzz feature” on page 104 • “Using Call Page Connect to make an announcement” on pa...

Additional call features 104 Using the Buzz feature Use the Buzz feature to notify another person of a call, a visitor, or a request. Two IP Phones that are linked together enable one person to signal the other. The person signaled hears a buzz. To buzz the IP Phone linked to your IP Phone: Using Ca...

Additional call features 105 Using Centrex/Exchange Line Switchhook Flash Use the Centrex/Exchange Line Switchhook Flash feature during an established call to use a Centrex service, such as Call Transfer or Three-Way Calling. To use Centrex/Exchange Line Switchhook Flash: Charging a call or charging...

Additional call features 106 To charge a local or long-distance call to an account before you dial: To charge a call in progress: 1. Lift the handset. 2. Choose one of the following: — Press the Charge soft key. — Dial the Call Detail Recording FFC. 3. Dial the charge account number. 4. When the dia...

Additional call features 107 To charge a call to an account when you transfer a call: 4. Press the line (DN) key to return to the call. 1. Press the Transfer soft key. The call is on hold. 2. Choose one of the following: — Press the Charge soft key. — Dial the Call Detail Recording FFC. 3. Dial the ...

Additional call features 108 To charge a call to an account when you add someone to a conference call: Using Enhanced Override Use the Enhanced Override feature to override an active call after you attempt a Forced Camp-on. Use Enhanced Override to make a call or a consultation call, such as placing...

Additional call features 109 To use Enhanced Override: Using Forced Camp-on Use the Forced Camp-on feature to automatically ring another IP Phone (internal or external) immediately after that IP Phone disconnects from its current call. You receive a busy signal after dialing a phone number. 1. Choos...

Additional call features 110 To use Forced Camp-on: Answering a call camped-on to your extension: Overriding a busy signal Use the Override feature to override a busy signal and interrupt another call. You receive a busy signal after dialing a phone number. 1. Choose one of the following: — Press th...

Additional call features 111 To override a busy signal: Using Privacy Release Use the Privacy Release feature to enable one or more people who share your DN to join a call. To use Privacy Release in an established state: 1. You receive a busy signal after dialing a phone number. 2. Choose one of the...

Additional call features 112 Using Radio Page Use the Radio Page feature to page a person and stay on the line until they answer. The paged person answers the call after entering a special Page Meet-me code from any IP Phone. To use Automatic Preselection (Meet-me page): 1. Lift the handset. 2. Dial...

Additional call features 113 To use Automatic Post-selection: The called party is either busy on the IP Phone or away from their desk. To page the called party, you do not need to redial the number of the called party. To answer a Radio Page: If you carry a Radio Pager, a page indicates that someone...

Additional call features 114 Using Voice Call Use the Voice Call feature to make an announcement through someone else’s IP Phone speaker. To make a voice call: To respond to a voice call: 3. Dial your own DN to connect to the paging caller. If the caller has disconnected, a steady high-pitched (numb...

Additional phone features 115 Additional phone features The following features are described in this section: • “Using the Personal Directory” on page 115 • “Using the Callers List” on page 118 • “Using the Redial List” on page 120 • “Using Virtual Office” on page 122 • “Using Media Gateway 1000B” o...

Additional phone features 117 To delete an entry: To search for an entry: 3. Choose one of the following: — Press the Done soft key to save the changes. — Press the Cancel soft key to return to the Personal Directory without saving your changes. 1. Press the Up/Down navigation keys to scroll and hig...

Additional phone features 118 Using the Callers List The Callers List feature logs all incoming calls. The Callers List can store up to 100 entries. When the list is full, the system overwrites the oldest entry. Use the Callers List feature to review missed calls and to dial calls. The Callers List ...

Additional phone features 119 To dial an entry: To delete an entry: To delete the entire Callers List: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. 2. Press the Dial soft key. 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. 2. Press ...

Additional phone features 120 Using the Redial List The Redial List feature logs all outgoing calls. The Redial List can store up to 20 entries. When the list is full, the system overwrites the oldest entry. Use the Redial List feature to review calls made and to redial previously dialed calls. The ...

Additional phone features 122 Using Virtual Office The Virtual Office feature provides a service you can use while you are away from your desk to transfer calls, and all your office IP Phone features, to a remote IP Phone. Virtual Office makes this possible by allowing you to use another IP Phone (t...

Additional phone features 123 Note 1: When logged into an IP Phone 1120E or an IP Softphone 2050 using Virtual Office, feature keys 4 and 5, and the Shift key, are not available to the IP Phone 1120E. Note 2: A Virtual Office login to an IP Phone 1120E from an IP Phone 1110, IP Phone 2001, IP Audio ...

Additional phone features 124 A successful login transfers all the features, time, date, and tones to your Remote IP Phone from your Office IP Phone. Using Virtual Office on your Remote IP Phone Because the display characteristics, including size, vary from one IP Phone model to the next, your Offic...

Additional phone features 125 Figure 9: Logged in to an IP Phone 1120E Figure 10 shows an IP Phone 1140E logged in as a Remote phone to an IP Phone 1120E Office phone. Fewer display lines are available on the IP Phone 1120E, so the display provides less information. User: 45645 42888 45645 AutoDial ...

Additional phone features 127 Using Virtual Office on your Office IP Phone Figure 12 shows the IP Phone 1120E display when the phone is logged out due to remote access. Figure 12: Office phone displays the message Logged Out When activated for Virtual Office by a Remote IP Phone, your Office IP Phon...

Additional phone features 128 To regain operation of an IP Phone being used for Virtual Office: Logging out of Virtual Office While working on a Remote phone, you can log out of Virtual Office using the following steps. To log out from a Remote IP Phone: Choose one of the following: or — To complete...

Additional phone features 129 Troubleshooting Virtual Office Virtual Office can display error messages on-screen. Table 9 lists error messages and describes actions to correct the causes. Table 9: Troubleshooting Virtual Office (Part 1 of 3) Displayed Message Probable Cause Actions Busy, try again R...

Additional phone features 131 Using Media Gateway 1000B The Media Gateway 1000B (MG 1000B) provides a means of extending CS 1000 Release 4.5 features to one or more remotely located branch offices using the Branch Office feature. A branch office is a remote location in the network where IP Phones, P...

Additional phone features 132 Local Mode If the WAN connection fails, the IP Phone loses communication with the Main Office Telephone Preference Service (TPS). It then registers with the MG 1000B and receives IP Phone services from the MG 1000B. Features such as Personal Directory, Redial List, and ...

Additional phone features 134 Local Mode Invalid ID (2) Branch User ID not found in any equipped TN. Notify system administrator. Table 10: Troubleshooting MG 1000B (Part 2 of 2) Display Message Probable Cause Actions

Using Hospitality features 135 Using Hospitality features Hospitality features are intended for hotel operations. The following features are discussed in this section: • “Configuring Automatic Wake-Up” on page 135 • “Activating Message Registration” on page 137 • “Using Maid Identification” on page ...

Using Hospitality features 136 To cancel an Automatic Wake-Up call: To verify the time for the Automatic Wake-Up call: 4. Press the Goodbye key. 1. Lift the handset. 2. Dial the Automatic Wake-Up Quit FFC. 3. Press the Goodbye key. 1. Lift the handset. 2. Dial the Automatic Wake-Up Verify FFC. 3. Di...

Using Hospitality features 137 Activating Message Registration Use the Message Registration feature to read, change, or reset meters that log your hotel IP Phone calls. To read meters: To change a meter: 4. Press the Goodbye key. 1. Press the Message Registration key. 2. Dial the room Directory Numb...

Using Hospitality features 138 To reset a meter to zero: 4. Press the * key. 5. Press the Message Registration key. 1. Press the Message Registration key. 2. Dial the room DN. 3. Press the * key. 4. Press the Message Registration key. MRK MRK MRK

Using Hospitality features 139 Using Maid Identification Use the Maid Identification feature to track the cleaning status of rooms. The maid enters the information from the IP Phone in each room. To enter cleaning status: 1. Press the Room Status key. 2. Dial the DN for the room. 3. Dial one of the ...

Using Hospitality features 140 Displaying Room Status Use the Room Status feature to display the status of a room using the Display Module. To read the status of a room: Changing the status of a room: 1. Press the Room Status key. 2. Dial the DN for the room. The DN is displayed followed by a two-di...

Using Hospitality features 141 2. Dial the DN for the room. The DN displays followed by a two-digit code.The first digit indicates the occupancy status: 0 = Room vacant 1 = Room occupied The second digit indicates the cleaning status of the room: 1 = Cleaning requested 2 = Cleaning in progress 3 = R...

Terms you should know 145 Terms you should know Calling Party Name Display Information appearing on the LCD display screen, such as the caller’s name and telephone number. The system must have CPND enabled. Categor y 5 (Cat5) Cable and associated connecting hardware capable of transmitting at speeds...

Terms you should know 146 Director y Number (DN) A number consisting of one to seven digits for a telephone, and also known as an extension number. Feature display An area that shows status information about the feature in use. It also displays the name and status of the active session. Feature Stat...

Terms you should know 147 Information line A one-line by 24-character area that displays date and time or application information. Interrupted dial tone A broken or pulsed dial tone that sounds when you access some features on your telephone. Message/Inbox A fixed key on your IP Phone 1120E that con...

Terms you should know 148 Shared Director y Number A DN (extension) that is shared by two or more persons. Special Prefix code (SPRE) Special codes entered using the dialpad, followed by a two-digit access code, that enable features (for example, Call Forward All Calls requires entry of SPRE code + ...

Terms you should know 149 User interface Screen displays that interact with the end user as a result of an action or event. Visual Alerter/Message Waiting indicator An LCD or an LED that flashes to indicate that a message is waiting or when the ringer is on.

Regulatory and safety information 152 To prevent radio interference to the licensed service, this device must be operated indoors only and should be kept away from windows to provide maximum shielding. こ の装置は、 情報処理装置等電波障害自主規制協議会 （ Ｖ Ｃ Ｃ Ｉ ） の基準に基づ く ク ラ ス B 情報技術装置です。 こ の装置は、 家庭環境で使用す る こ と を 目的 と し ...

Regulatory and safety information 153 Other Safety Approvals: IEC 60950-1: ITE equipment - Safety - Part 1: General requirements. Other US/Canada: Hearing Aid Compatibility (HAC) as per FCC Part 68 This equipment complies with the CE Marking requirements. EU Countries: This device complies with the ...

Regulatory and safety information 154 DenAn regulatory notice for Japan

Index 155 Index A Adjusting the display screen con-trast 37 Adjusting the volume 36 Area Code Setup 45 Attendant Recall 81 AutoDial 70 AutoDial Transfer 103 Automatic Wake-Up 135 B Buzz feature 104 C Call features and Flexible Feature Codes 20 Call Forward 90 Call Join 96 Call log options 54 Call Pa...

Nortel Communication Server 1000 IP Phone 1120E User Guide Copyright © 2006–2007 Nortel Networks. All Rights Reserved. The information in this document is subject to change without notice. The statements, configurations, technical data, and recommendations in this document are believed to be accurat...