Nortel 1110 - Manuals

About the Nortel IP Phone 1110 7 Telephone display Figure 1 shows the LCD screen of your IP Phone 1110. Figure 1: IP Phone 1110 LCD screen The LCD screen on your IP Phone 1110 consists of two basic display areas: • The upper display area is for information such as caller number, caller name, feature...

About the Nortel IP Phone 1110 8 Telephone controls Figure 2 shows the controls of your IP Phone 1110. Figure 2: IP Phone 1110 Note: In some geographic regions, the IP Phone 1110 is offered with key caps that have English text labels. Text in parentheses indicates labels appearing on the key caps, f...

About the Nortel IP Phone 1110 10 Use the Expand key to access external server applications Use the Goodbye key to terminate an active call. When a message is waiting, the red Visual Alerter/Message Waiting indicator flashes. Also, when the ringer sounds, this indicator flashes. When your IP Phone 1...

About the Nortel IP Phone 1110 11 Press the Services key once to access the following server-based options: • Telephone Options: — Volume adjustment... — Contrast adjustment — Language... — Date/Time... — Local Dialpad Tone — Set Info — Diagnostics — Ring type... — Call Timer • Password Admin: — Sta...

Connect the components 13 Connect the components Before you begin CAUTIONDamage to Equipment Do not plug your IP Phone 1110 into a regular or ISDN telephone jack. This results in severe damage to the IP Phone. Consult your system administrator to ensure that you plug your phone into a 10/100BaseT Et...

Connect the components 14 Figure 3: Release the phone from the stand Use the following steps to connect the components of your phone. 1. Remove the stand cover . Pull upward on the center catch (see Figure 4) and remove the stand cover from the stand base. The cable routing tracks are now accessible...

Connect the components 15 Figure 4: Remove the stand cover 2. Connect the AC power adapter (optional). Connect the AC power adapter (not supplied) to the AC adapter jack in the bottom of the phone (see Figure 5 ). Form a small bend in the cable, and then thread the adapter cord through the channel i...

Connect the components 16 Figure 5: IP Phone 1110 connections 3. Install the handset. Plug the end of the handset cord with the short straight section into the handset. Plug the end of the handset cord with the long straight section into the handset jack on the back of the phone (see Figure 5 ) mark...

Connect the components 17 ( . Plug the other end of the cable into the LAN port on the back of your PC. Figure 6: Cable routing tracks and mounting holes 6. Wall-mount your phone (optional). Your IP Phone 1110 can be mounted either by: (Method A) using the mounting holes on the bottom of the phone s...

Connect the components 18 7. Replace the stand cover. Ensure that all cables are neatly routed and press the stand cover into place until you hear an audible click. 8. Put the phone in the wall-mount position. If you wall-mounted your phone, put it in the wall-mount position by pressing the Tilt Lev...

Telephone features 19 Telephone features Your IP Phone 1110 has both server-based telephone features and local (telephone-based) tools. Server-based telephone features are accessed through the Telephone Options menu item on the Services menu. Press the Services key once to access the Services menu, ...

Telephone features 20 • “Set Info” on page 25 • “Diagnostics” on page 26 • “Ring type...” on page 27 • “Call Timer” on page 28 When an option has a submenu, an ellipses (...) appears after the option. Using the Telephone Options menu: 1. Press the Services key. 2. Press the Up/Down navigation keys t...

Telephone features 21 Volume adjustment... To adjust the volume, press the Services key, select Telephone Options , and then select Volume adjustment… Adjusting the volume: 3. Choose one of the following: — Press the Select context-sensitive soft key to save any changes and return to the Telephone O...

Telephone features 22 Contrast adjustment To adjust the LCD display screen contrast, press the Services key, select Telephone Options , and then select Contrast adjustment . Adjusting the display screen contrast: or 3. To increase or decrease the volume, do one of the following: — Press the Up or Do...

Telephone features 23 Language... The LCD display is available in multiple languages. To choose a language, press the Services key, select Telephone Options , and select Language… Selecting a language: Note: The Local tools menu is synchronized with the selected language. 2. Choose one of the follow...

Telephone features 24 Date/Time... Several date and time formats are available. Formats are based on the 12-hour and 24-hour clocks. To select the date and time format, press the Services key, select Telephone Options , and select Date/Time… Selecting a date and time format: Local Dialpad Tone The L...

Telephone features 25 Choosing a local dialpad tone: Set Info The Set Info option displays the following telephone-specific information: • General Information • Set IP Information • Ethernet Information • Server Information To view telephone-specific information, press the Services key, select Telep...

Telephone features 26 Viewing telephone-specific information: Diagnostics The Diagnostics option displays the following telephone-specific information: • Diag Tools (Ping, do Route Traces) • EtherStats (Speed, Auto Neg, CRC Errors, Collision) • IP Stats (Packet Info) • RUDP Stats (Msg receive/trans)...

Telephone features 27 Ring type... The Ring type… option configures the telephone’s ring tone. To choose a ring type, press the Services key, select Telephone Options , and select Ring type… Choosing a ring type: 2. Press the Cancel context-sensitive soft key to return to the Telephone Options menu....

Telephone features 28 Call Timer The call timer measures how long you are on each call. To enable Call Timer, press the Services key, select Telephone Options , and select Call Timer . Enabling or disabling Call Timer: 1. Choose one of the following: — To turn on the call timer, press the On context...

Local tools 29 Local tools Your IP Phone 1110 has both local and server-based telephone tools and features. This section discusses the various tools and features available locally on your IP Phone 1110. Many of the tools and features discussed in this section are for administrator use only. Do not m...

Local tools 30 When you are working in Edit mode, the first field of the item is highlighted and a blinking cursor is to the right of the current edit position. The navigation controls for Edit mode are described in Table 2 . 1. Preferences When the Preferences option is selected from the Local tool...

Local tools 31 • “3. Backlight Timer” on page 32 1. Contrast Use the Contrast tool to adjust the contrast of the LCD display screen on your IP Phone 1110. To adjust the contrast of the LCD display screen, press the Services key twice to open the Local tools menu, press the 1 key on the dialpad to se...

Local tools 32 Note: The Telephone Options menu is synchronized with the selected language. To access the local language tool , press the Services key twice to open the Local tools menu, press the 1 key on the dialpad to select the Preferences menu option, and then press the 2 key on the dialpad to ...

Local tools 33 Adjusting the Backlight Timer: 2. Local Diagnostics When the Local Diagnostics option is selected from the Local tools menu, a Local Diagnostics submenu appears. This submenu provides access to tools used for monitoring and controlling the operation of your IP Phone 1110. The Local Di...

Local tools 34 • “2. Network Diagnostic Tools” on page 34 • “3. Ethernet Statistics” on page 34 • “4. IP Network Statistics” on page 34 When in the submenu, press the Cancel context sensitive soft key to exit the menu. When a Local Diagnostics tool is selected, use the Return context-sensitive soft ...

Local tools 35 4. Lock Menu When the Lock Menu option is selected from the Local tools menu, a Lock Menu submenu appears. This submenu provides access to tools used for controlling access to the Local tools menu itself or various Local tools menu options. This tool is for administrator use only.

Making a call 37 Making a call This section describes features associated with making a call. You can make a call from your IP Phone 1110 using any of the following methods: • “Using Off-hook dialing” on page 37 • “Using On-hook Dialing” on page 38 • “Using Predial” on page 38 • “Using Ring Again” o...

Making a call 38 Using On-hook Dialing Using Predial Use the Predial feature to enter, preview, and edit numbers before dialing. To use Predial: 1. Leave the handset in the cradle. 2. Press the line (DN) key. 3. When the dial tone sounds, dial the number. 4. When the called party answers, lift the h...

Making a call 39 To edit a Predial number: Using Ring Again Use the Ring Again feature if you receive a busy tone or if there is no answer. Your IP Phone rings when the person you called becomes available. Ring Again automatically redials the number. 2. Press the line key to dial the number. 3. Lift...

Making a call 40 To activate Ring Again: To call a Ring Again party when you receive notification: To deactivate Ring Again before notification: 1. Dial a number and receive a busy tone or no answer. 2. Choose one of the following: — Press the Ring Again context- sensitive soft key. — Enter the Ring...

Making a call 41 Using Last Number Redial Use the Last Number Redial feature to automatically redial the last dialed number. To use Last Number Redial: Choose one of the following: or 1. To redial using the handset: — Lift the handset. — Press the line (DN) key. 2. To redial without lifting the hand...

Making a call 42 Using Speed Call Use the Speed Call feature to place internal and external calls by dialing a one-, two-, or three-digit code to store, edit, and automatically dial frequently called telephone numbers. To store a Speed Call number: To make a Speed Call: 1. Press the Speed Call Contr...

Making a call 43 Using System Speed Call Use the System Speed Call feature to dial Speed Call codes that override dialing restrictions placed on your telephone. To make a System Speed Call: 2. Press the Speed Call Controller context-sensitive soft key. 3. Dial the Speed Call code to automatically di...

Answering a call 44 Answering a call Each incoming call causes the telephone to ring and the Message Indicator lamp to flash. To answer a call: While on an active call This section describes the following features, available during an active call: • “Placing a call on hold” on page 44 • “Transferrin...

While on an active call 45 To place a call on hold: To retrieve a call on hold: Transferring a call Use the Transfer feature to redirect a call to the appropriate person. To transfer a call to a third party: Press the Hold key. Press the line (DN) key. 1. Press the Transfer context-sensitive soft ke...

While on an active call 46 To return to the original call, if the transfer is incomplete: Using Timed Reminder Recall Use the Timed Reminder Recall feature to receive a reminder tone when a transferred call is not answered. To use Timed Reminder Recall: If the person called is not available, press t...

While on an active call 47 If the transferred call is not answered, your telephone rings: Using Call Park Use the Call Park feature to hold temporarily (park) and retrieve a call from any telephone. Using Call Park does not tie up a line. When configured network-wide, Call Park can be used across ne...

While on an active call 48 To park a call on a DN other than the System Park DN or your own DN: To park a call using the SPRE code or FFC: 1. Press the Park context-sensitive soft key. 2. Dial the DN where you want to park the call. 3. Press the Park context-sensitive soft key. 1. Choose one of the ...

While on an active call 49 To retrieve a parked call: Recording a Calling Party Number Use the Calling Party Number feature to record a caller’s number, or to charge a call to an account number, during an established call. To record a caller’s number for accounting purposes: 4. Choose one of the fol...

While on an active call 50 Tracing a malicious call Use the Call Trace feature to trace nuisance calls within your system. Note: This is not a default feature. Contact your system administrator to configure this feature on your telephone. To activate Call Trace: 2. Dial a charge account number or th...

While away from your desk 51 While away from your desk You can use the following features when you are away from your desk: • “Using Call Forward” on page 51 • “Using Internal Call Forward” on page 52 • “Using Remote Call Forward” on page 53 • “Securing your telephone” on page 55 Using Call Forward ...

While away from your desk 52 To deactivate Call Forward: To reinstate Call Forward to the same number: Using Internal Call Forward Use Internal Call Forward to accept only calls originating at internal DNs to ring at another DN. Calls originating outside your telephone system still ring at your tele...

While away from your desk 53 To deactivate Internal Call Forward: Using Remote Call Forward Use the Remote Call Forward feature (from any telephone other than your own) to forward calls to any telephone. To activate Remote Call Forward: 3. Return the handset to the handset cradle. Lift the handset a...

While away from your desk 54 To deactivate Remote Call Forward: 5. Choose one of the following: — Dial your DN. — To forward calls to the previous call forward telephone number, press the # key. (Do not perform steps 6 and 7.) 6. Dial the number to which you are forwarding calls. If calls are forwar...

While away from your desk 55 Securing your telephone Use the Electronic Lock feature to prevent others from making calls from your telephone. The Electronic Lock feature is controlled using the corresponding Flexible Feature Codes (FFC) and your Station Control Password (SCPW). To lock your telephon...

While away from your desk 56 To unlock your telephone: 1. Lift the handset. 2. Dial the Electronic Lock Deactivate FFC. 3. Dial your Station Control Password . or 4. Choose one of the following: — If you are dialing locally, press the Goodbye key. — If you are dialing the FFC remotely, dial your DN....

Talking with more than one person 58 Setting up a conference call Use the Conference feature to set up a conference call for a maximum of three or six people including yourself. The maximum number of people the conference feature supports depends on the configuration of your telephone. To set up a c...

Talking with more than one person 59 Using Group Call Use the Group Call feature to automatically call members of a predefined group, one at a time, until all members answer. To call group members: 1. Lift the handset. 2. Enter the Group Call FFC . — The feature automatically calls all group members...

Talking with more than one person 60 To answer a group call: To end a group call: 1. Lift the handset. Note the following about notification tones: — If you are on a call and receive three 10-second tones, this is the notification of a group call on your current extension. — If you are on a call on ...

Working without interruption 61 Working without interruption This section describes the Activating Make Set Busy feature, which provides uninterrupted work time. Note: Uninterrupted work time can also be obtained by forwarding your calls to another telephone number (see Using Call Forward on page 51...

Additional call features 62 Additional call features Contact your system administrator to determine if the following call features are available on your telephone. • “Using Call Page Connect to make an announcement” on page 62 • “Charging a call or charging a forced call” on page 63 • “Using Enhance...

Additional call features 63 Charging a call or charging a forced call Use the Call Charge feature to charge a call to a specific account. The Forced Charge feature charges long-distance calls from a telephone restricted to local calls. To charge a local or long-distance call to an account before you...

Additional call features 64 To charge a call in progress: To charge a call to an account when you transfer a call: 1. Choose one of the following: — Press the Transfer context-sensitive soft key. — Press the Conference context- sensitive soft key. 2. Choose one of the following: — Press the Charge c...

Additional call features 66 Using Enhanced Override Use the Enhanced Override feature to override an active call after you attempt a Forced Camp-on. Use Enhanced Override to make a call or a consultation call, such as placing a call on hold and calling another party. To use Enhanced Override: 2. Cho...

Additional call features 67 Using Forced Camp-on Use the Forced Camp-on feature to automatically ring another telephone (internal or external) immediately after that telephone disconnects from its current call. To use Forced Camp-on: 1. Enter the Override FFC to initiate a Forced Camp-on. — If eithe...

Additional call features 68 Answering a call camped-on to your extension: 1. Enter the Override FFC, to initiate a Forced Camp-on. Note: The person you called receives a tone, and you receive a ring signal or a busy signal, depending on the options chosen. You are now camped-on to the number you dia...

Additional call features 69 Overriding a busy signal Use the Override feature to override a busy signal and interrupt another call. To override a busy signal: Using Privacy Release Use the Privacy Release feature to enable one or more people who share your DN to join a call. You receive a busy signa...

Additional call features 70 To use Privacy Release in an established state: Using Radio Page Use the Radio Page feature to page a person and stay on the line until they answer. The paged person answers the call after entering a special Page Meet-me code from any telephone. To use Automatic Preselect...

Additional call features 71 To use Automatic Post-selection: The called party is either busy on the telephone or away from their desk. To page the called party, you do not need to redial the number of the called party. 4. If your call goes unanswered for a preset time period and a 15-second high- pi...

Additional call features 72 To answer a Radio Page: If you carry a Radio Pager, a page indicates that someone dialed your DN. If the Radio Page system is configured to function in Meet-me mode, you can answer the page call from any telephone. 1. Lift the handset. 2. Dial the Radio Paging Answer FFC....

Additional phone features 73 Additional phone features The following features are described in this section: • Secure Communication (p. 73) • Using Virtual Office (p. 73) • Using Media Gateway 1000B (p. 83) Secure Communication Your IP Phone 1110 supports secure communication with other Nortel IP Ph...

Additional phone features 74 You can use an IP Phone as a Remote phone to connect to your IP Phone 1110 even if it is a different IP Phone model. Table 3 shows the IP Phones on which you can use Virtual Office to connect to your IP Phone 1110. Note 1: When logged into an IP Phone 1110 or an IP Softp...

Additional phone features 75 2. Press the Up/Down navigation keys to scroll and highlight Virtual Office Login . 3. Press the Enter key. 4. At the prompt, enter your user ID. 5. Press the Enter key. 6. At the prompt, enter the home Station Control Password (SCPW) . A successful login transfers all t...

Additional phone features 76 Using Virtual Office on your Remote telephone Because the display characteristics, including size, vary from one IP Phone model to the next, your Office IP Phone 1110 display is different on each Remote phone. Figures 7 to 9 show LCD displays of various IP Phones when th...

Additional phone features 77 Figure 8 shows an IP Phone 1140E logged in as a Remote phone to an IP Phone 1110 Office phone. Figure 8: Logged in to an IP Phone 1110 using an IP Phone 1140E

Additional phone features 78 Figure 9 shows an IP Softphone 2050 logged in as a Remote phone to an IP Phone 1110 Office phone. Figure 9: Logged in to an IP Phone 1110 using an IP Softphone 2050 Note 1: On the displays of the IP Phone 2002, IP Phone 2004, IP Phone 1120E, IP Phone 1140E, and IP Softph...

Additional phone features 79 Figure 10: Office phone displays the message Logged Out When activated for Virtual Office by a Remote telephone, your Office telephone is logged out and no longer operational. If this is the case when you return to your office, you can disconnect the remote login and reg...

Additional phone features 80 To regain operation of a telephone being used for Virtual Office: Logging out of Virtual Office While working on a Remote phone, you can log out of Virtual Office using the following steps. To log out from a Remote telephone: Choose one of the following: or — To complete...

Additional phone features 81 Troubleshooting Virtual Office Virtual Office can display error messages on-screen. Table 4 lists error messages and describes actions to correct the causes. Table 4: Troubleshooting Virtual Office (Part 1 of 3) Displayed Message Probable Cause Actions Busy, try again Re...

Additional phone features 83 Using Media Gateway 1000B The Media Gateway 1000B (MG 1000B) provides a means of extending CS 1000 Release 4.5 features to one or more remotely located branch offices using the Branch Office feature. A branch office is a remote location in the network where IP Phones, PS...

Additional phone features 84 Local Mode If the WAN connection fails, the IP Phone loses communication with the Main Office Telephone Preference Service (TPS). It then registers with the MG 1000B and receives telephone services from the MG 1000B. When in Local Mode, the telephone displays the message...

Additional phone features 86 Local Mode Invalid ID (2) Branch User ID not found in any equipped TN. Notify system administrator. Table 5: Troubleshooting MG 1000B (Part 2 of 2) Display Message Probable Cause Actions

Using Hospitality features 87 Using Hospitality features Hospitality features are intended for hotel operations. The following features are discussed in this section: • “Configuring Automatic Wake-Up” on page 87 Configuring Automatic Wake-Up Use the Automatic Wake-Up feature to receive a timed remin...

Using Hospitality features 88 To cancel an Automatic Wake-Up call: To verify the time for the Automatic Wake-Up call: 1. Lift the handset. 2. Dial the Automatic Wake-Up Quit FFC. 3. Press the Goodbye key. 1. Lift the handset. 2. Dial the Automatic Wake-Up Verify FFC. 3. Dial the Automatic Wake-Up ti...

Station Control Password 89 Station Control Password Some features on your IP Phone 1110 are supported by a Station Control Password (SCPW). The SCPW supports the following telephone features: • Electronic Lock — to prevent others from making calls from your telephone • Remote Call Forward • Virtual...

Station Control Password 90 5. Press the Up/Down navigation keys to scroll and highlight New Password . 6. Press the Enter key. 7. Use the dialpad to enter the new password. 8. Press the Enter key to accept the new password. Note: If you are locked out of your IP Phone 1110, or if you forget your SC...

Regulatory and safety information 95 Regulatory and safety information This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a r...

Regulatory and safety information 96 Table 7 lists EMC compliance for various jurisdictions. Other US/Canada : Hearing Aid Compatibility (HAC) as per FCC Part 68 This equipment complies with the CE Marking requirements. EU Countries: This device complies with the essential requirements and other rel...

Regulatory and safety information 97 DenAn regulatory notice for Japan

Terms you should know 99 Terms you should know Calling Party Name Display Information appearing on the LCD display screen, such as the caller’s name and telephone number. The system must have CPND enabled. Categor y 5 (Cat5) Cable and associated connecting hardware capable of transmitting at speeds ...

Terms you should know 100 Feature display An area that shows status information about the feature in use. It also displays the name and status of the active session. Feature Status Lamp indicator An LCD or an LED that indicates a data message, contact, or feature status by a flash, wink, steady on, ...

Terms you should know 101 Interrupted dial tone A broken or pulsed dial tone that sounds when you access some features on your telephone. Message/Inbox A fixed key on your IP Phone 1120E that connects to your voice messaging system when the key is pressed. Navigation keys Keys used to scroll through...

Terms you should know 102 Special Prefix code (SPRE) Special codes entered using the dialpad, followed by a two-digit access code, that enable features (for example, Call Forward All Calls requires entry of SPRE code + 74). Soft keys A set of keys programmed by your system administrator. These four ...

Terms you should know 103 User interface Screen displays that interact with the end user as a result of an action or event. Visual Alerter/Message Waiting indicator An LCD or an LED that flashes to indicate that a message is waiting or when the ringer is on.

Index 105 Index A Adjusting the display screen con-trast 22Adjusting the volume 21AutoDial Transfer 63Automatic Wake-Up 88 C Call Forward 52Call log options 30Call Page 63Call Page Connect 63Call Park 48Call party information 99Calling 38Calling Party Number 50Camp-on, Forced 68Charge a call or char...

Nortel Communication Server 1000 IP Phone 1110 User Guide Copyright © 2006 Nortel Networks. All rights reserved. The information in this document is subject to change without notice. The statements, configurations, technical data, and recommendations in this document are believed to be accurate and ...