NEC NDA-30135 - Manuals

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Manual NEC NDA-30135

Summary

Page 2 - LIABILITY DISCLAIMER

LIABILITY DISCLAIMER NEC America, Inc. reserves the right to change the specifications, functions, or features, at any time, without notice. NEC America, Inc. has prepared this document for the exclusive use of its employees and customers. The information contained herein is the property of NEC Amer...

Page 3 - TABLE OF CONTENTS; Page

NDA-30135 Revision 1 Page i Attendant Monitor Operations Manual CONTENTS TABLE OF CONTENTS Page Chapter 1 - INTRODUCTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 How To Use This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...

Page 4 - This Page Left Blank.

Page ii NDA-30135 Revision 1 CONTENTS Attendant Monitor Operations Manual This Page Left Blank.

Page 5 - Chapter 1; How To Use This Manual; Chapter 1 - Introduction; Chapter 4 describes the basic attendant functions and tasks.

NDA-30135 Revision 1 Page 1 Attendant Monitor Operations Manual INTRODUCTION Chapter 1 INTRODUCTION This manual provides the information needed to configure and operate the Attendant Monitor software application. How To Use This Manual This manual describes the various screens, windows and functions...

Page 6 - What is Attendant Monitor?; Overview

Page 2 NDA-30135 Revision 1 INTRODUCTION Attendant Monitor Operations Manual What is Attendant Monitor? Overview Attendant Monitor is an application that will accumulate attendant statistics when attendant consoles are used in a stand alone environment. Attendant Monitor serves as the event collecto...

Page 7 - Chapter 2; Installation Procedure

NDA-30135 Revision 1 Page 3 Attendant Monitor Operations Manual INSTALLATION & CONFIGURATION Chapter 2 INSTALLATION & CONFIGURATION This chapter provides a step-by-step description of the installation, initial configuration, and Main Menu functions for Attendant Monitor. Before proceeding wi...

Page 8 - APM Administration Main Menu.

Page 4 NDA-30135 Revision 1 INSTALLATION & CONFIGURATION Attendant Monitor Operations Manual APM Administration Main Menu. Type ’i’ in the “Enter Option: [ ]” field to select “Installation of Applications/Packages” and press Enter. Note: The APM Platform release and date may vary from this examp...

Page 12 - Application Configuration; A Note on Selecting Commands; Application Configuration option from the System

Page 8 NDA-30135 Revision 1 INSTALLATION & CONFIGURATION Attendant Monitor Operations Manual Application Configuration Since Attendant Monitor is internally supported by the APM, its component must be configured in the APM environment. This section provides the information that must be entered i...

Page 13 - OAI Facilities; Switch

NDA-30135 Revision 1 Page 9 Attendant Monitor Operations Manual INSTALLATION & CONFIGURATION Primary Configuration Parameters From the APM Configuration Entry screen, configure the AttendantMonitor component as follows. All parameters marked with asterisks (*) should be entered exactly as shown....

Page 15 - Database Support; Master Database File - filename ’attmon’.; Field Definitions; Application Database File - filename ’Attmon’.; Field Description; ASCII

NDA-30135 Revision 1 Page 11 Attendant Monitor Operations Manual INSTALLATION & CONFIGURATION Database Support Attendant Monitor requires two APM databases: the Attendant Monitor database and the Tenant Number Database. These databases are created with default values during initial software inst...

Page 16 - Configuring the Attendant Monitor Database; AMNO: PBX assignment of Monitored Number

Page 12 NDA-30135 Revision 1 INSTALLATION & CONFIGURATION Attendant Monitor Operations Manual Attendant Monitor Database (cont) Configuring the Attendant Monitor Database The database is initially blank. It must be configured before the Attendant Monitor application can operate. The database val...

Page 17 - Tenant Number field contains the Tenant Number that is used by one; First and Last Extension fields to the same extension value.; Application Database File - filename ’tenants’.

NDA-30135 Revision 1 Page 13 Attendant Monitor Operations Manual INSTALLATION & CONFIGURATION Tenant Number Database The Tenant Database is an APM database used by the Attendant Monitor application and other OAI applications. It provides a mechanism for retrieving the tenant number of an extensi...

Page 18 - Configuring the Tenant Number Database; - On the APM System Operations Menu, select the Non-CRT Application; the; Initialize command to start up the “AttendantMonitor” component.

Page 14 NDA-30135 Revision 1 INSTALLATION & CONFIGURATION Attendant Monitor Operations Manual Tenant Number Database (cont) Configuring the Tenant Number Database This database must be configured before the Attendant Monitor application can operate. The database values are set using the APM Appl...

Page 19 - Chapter 3; AMNO command to make changes on the PBX.; Attendant Monitor Database Records; Perform the following steps to add, modify, or delete records:

NDA-30135 Revision 1 Page 15 Attendant Monitor Operations Manual ADMINISTRATOR TASKS Chapter 3 ADMINISTRATOR TASKS A change of attendant personnel or changes to monitored numbers will require the databases used by Attendant Monitor to be modified. Specific database records must be modified to reflec...

Page 20 - Tenant Number Database Records

Page 16 NDA-30135 Revision 1 ADMINISTRATOR TASKS Attendant Monitor Operations Manual Tenant Number Database Records Any changes to monitored numbers will also require a change to the Tenants database. Perform the following steps to add, modify, or delete records: 1. Build a Master Database FileEnter...

Page 21 - Chapter 4; Login and Logout; At an attendant console, press one of the loop keys to seize a loop.

NDA-30135 Revision 1 Page 17 Attendant Monitor Operations Manual ATTENDANT TASKS Chapter 4 ATTENDANT TASKS The only attendant tasks associated with Attendant Monitor is the login and logout of an attendant. Follow the steps below: Login and Logout Step 1: At an attendant console, press one of the lo...