NEC MC2400 - Manuals
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Manual NEC MC2400
Summary
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Proprietary Notice and Liability Disclaimer The information disclosed in this document, including all designs and relatedmaterials, is the valuable property of NEC Computer Systems Division (hereinafter"NEC CSD") and/or its licensors. NEC CSD and/or its licensors, as appropriate,reserve all ...
Contents iii Contents Contents Contents Contents Using This Guide.................................................................. ix Text Conventions................................................................................................................... xRelated Documents .................
iv Contents Powering On Your System .............................................................................................. 2-17 Configuring Your System...................................................3-1 Configuring Your System .................................................................
Contents v Upgrading Your System ....................................................... 1 General Information .............................................................................................................. 2Static Precautions .............................................................
vi Contents Problems with Application Software .......................................................................... 5-12Press F2 Key to Enter Setup: Prompt Does Not Display........................................... 5-12 Enable F2 Prompt by Using SSU...............................................
Contents vii Reset ................................................................................................................... C-11 Phonebook ....................................................................................................................... C-12Management Plug-ins .........
Using This Guide ix Using This Guide The MC2400 User’s Guide provides a quick reference to information about your system. Itsgoal is to familiarize you with your system and the tasks necessary for system configuringand upgrading. This guide contains the following information: ! Chapter 1, “ System O...
x Using This Guide Text Conventions This guide uses the following text conventions. Warnings, cautions, and notes have the following meanings: ! WARNING Warnings alert you to situations that could result in serious personal injury or lossof life. ! CAUTION Cautions indicate situations that can damag...
Using This Guide xi Related Documents In addition to this guide, the following system documentation is included with your servereither as electronic files on E XPRESS B UILDER or as paper copy shipped with your server. ! System Release Notes Release Notes provide you with the latest information abou...
xii Using This Guide Safety Notices ! ! Caution: To reduce the risk of electric shock which could cause personal injury, follow all safety notices. The symbols shown are used in your documentation and on yourequipment to indicate safety hazards. ! Warning: Lithium batteries can be dangerous. Imprope...
Using This Guide xiii Safety Notices for Users Outside of the U.S.A. and Canada ! PELV (Protected Extra-Low Voltage) Integrity: To ensure the extra-low voltage integrity of the equipment, connect only equipment with mains-protected electrically-compatible circuits to the external ports. ! Remote Ear...
xiv Using This Guide Care and Handling Use the following guidelines to properly handle and care for your system. Protect the system from extremely low or high temperatures. Letthe system warm (or cool) to room temperature before using it. Keep the system away from magnetic forces. Keep the system dr...
1 System Overview ! Overview ! System Chassis ! Power Supply ! Peripheral Bays ! SAF-TE (SCSI Accessed Fault Tolerant Enclosure)Board ! System Board Features ! System Security
1-2 System Overview Overview This server is a modular, multiprocessing server based on the Intel Pentium® chip set. The combination of compute performance, memory capacity, and integrated I/Oprovides a high performance environment for many server market applications. Theserange from large corporat...
System Overview 1-3 This server system is designed for minimum downtime. To this end, the server includesor has the options to include the following: ! Optional power system redundancy; in a system configured with two power supplies,the system will continue to operate with a single power supply fail...
1-4 System Overview As application requirements increase, you can expand your server with an additionalprocessor, additional memory, add-in boards and peripheral devices: tape devices, CD-ROM, diskette drives and hard disk drives. Your server features the following major components: ! Single or dual...
System Overview 1-5 ! Mechanical: Keylock at the front of the chassis and two metal padlocks loops (one atthe back of each side panel). Three intrusion sensor switches for the front, left andright side of the chassis. Two of the three intrusion sensor switches (left and rightside intrusion sensor sw...
System Overview 1-7 Power Supply The ATX300 watt power supply is switch-selectable for 115 or 230 Vac at an operatingfrequency of 50/60 Hz. It is designed to comply with existing emission standards andprovides sufficient power for a fully loaded system configuration. The power supplyvoltage selectio...
1-8 System Overview System Board Features The system board offers a “flat” design with the processor and memory subsystemsresiding on the board. This figure shows the major components on the system board.The following subsections describe the system board major components. System Board A. Secondary ...
System Overview 1-9 Pentium Processor Depending on system configuration, each system includes one or two Pentiumprocessors. Each Pentium processor is packaged in a Single Edge Contact (S.E.C.)cartridge. or Single Edge Contact Cartridge Version 2 (SECC2). The cartridge includesthe processor core with...
System Overview 1-11 Real-Time Clock/Calendar The real-time clock provides system clock/calendar information stored in a non-volatilememory (NVRAM). The real-time clock battery provides power backup for the real-time clock. BIOS A BIOS and Setup Utility are located in the Flash EPROM on the system b...
1-12 System Overview SCSI Controller The system board includes an embedded dual Symbios Logic SYM53C875, PCI SCSIhost adapter. The SYM53C875 contains two independent SCSI controllers that share asingle PCI bus master interface. Internally, each controller is identical, capable ofoperations using eit...
System Overview 1-13 Peripheral Controller The advanced integrated peripheral controller supports two serial ports, one parallelport, diskette drive, PS/2-compatible keyboard and mouse, and integrated Real TimeClock (RTC). The system provides the connector interface for each port. Serial Ports Both ...
1-14 System Overview System Security To help prevent unauthorized entry or use of the system, the system includes a fulllockable front panel and Server Management software that monitors the systemintrusion switches. Security with Mechanical Locks and Monitoring The front panel of the tower-based sys...
2 Setting Up the System ! Overview ! Selecting a Site ! Unpacking the System ! Rack-Mount Subsystem Assembly ! Getting Familiar with the System ! Making Connections ! Setting the Line Voltage ! Connecting the Power Cord(s) ! Powering On Your System
Setting Up the System 2-3 Unpacking the System ! WARNING Your system weighs approximately 65 pounds (29.25 kg). Ifyour system contains numerous optional boards andperipheral devices, it will weigh more. To avoid personalinjury, make sure you have someone help you lift or movethe system. When you rec...
2-4 Setting Up the System Rack-Mount Subsystem Assembly This section provides the instructions for assembling the rack-mount server unitinto a standard IAE 19 inch rack cabinet. Before You Begin Before you begin, please review the following cautions, warnings, and generalguidelines. ! WARNING Be sur...
Setting Up the System 2-5 Assembly This section describes how to assemble your rack-mount server unit into astandard IAE 19 inch rack cabinet. ! CAUTION Ensure that the location of the rack-mount server unit doesnot create an unstable condition when installed in the rackcabinet. 1. Select an appropr...
Setting Up the System 2-7 4. Lift the rack-mount server unit (C) onto the two support brackets and slide ittoward the rear of the rack cabinet. ! WARNING It is strongly recommended that two people are presentwhen lifting and assembling the rack-mount server unit into arack cabinet. 5. Secure the fro...
2-8 Setting Up the System Getting Familiar with the System Before setting up your system, you should become familiar with the system’sfeatures, such as the location of your system's front and rear panel switches,indicators and connectors, etc. Note that this section describes the tower-basedsystem c...
Setting Up the System 2-9 Front View with Front Door Opened Refer to the following figure and open the front door of the cabinet as follows(tower-based system only). 1. If door is locked, unlock the front door. 2. Pull the bottom of the front door out and tilt up until it is aligned level withthe to...
Setting Up the System 2-11 Rear View This figure shows the location of the following rear system features andcontrols. Rear Features and Controls A. Keyboard PS/2-compatible 6-pin mini-DIN connector. B. Mouse PS/2-compatible 6-pin mini-DIN connector. C. COM1 COM1 serial port 9-pin connector. D. Prin...
2-12 Setting Up the System Status Indicator LED Descriptions The following tables list the System Status Indicator LEDs, the Disk DriveStatus Indicator LEDs, the Disk Drive Status Abnormal Conditions, the PowerSupply Status Indicator LEDs, and the LAN Status Indicator LEDs along with adescription of...
Setting Up the System 2-13 Note: The Disk Drive Status Indicator LEDs are active only when a RAID board is installed. Front Disk Drive Status Indicator LEDs LED Status Description Response Disk Drive Activity Off Not accessing disk drive None required (normal) ON (Green) Accessing disk drive None re...
2-14 Setting Up the System Making Connections If your system normally operates without a video display or keyboard (forexample, as a network server), you must install a video display and keyboard toconfigure the system. You may remove them after running the System SetupUtility (SSU). For information...
Setting Up the System 2-15 Setting the Line Voltage The system contains an ATX300 watt power supply that is switch-selectable for115 or 230 VAC at an operating frequency of 50/60Hz. The power supplyvoltage selection switch is factory set to 115Vac for systems shipped to NorthAmerica; it is set to 23...
Setting Up the System 2-17 Connecting the Power Cord(s) Plug the female end of the AC power cord into the input receptacle on the rearof the power supply cage. Plug the male end of the power cord into NEMA 5-15R outlet for 100-120 VAC or NEMA 6-15R outlet for 200-240 VAC. If the power cord(s) suppli...
2-18 Setting Up the System After a few seconds your system begins the internal Power-On Self Tests(POST). POST automatically checks the system board, CPU module, memory,keyboard, and most installed peripheral devices. ! CAUTION Always allow POST to complete before powering down yoursystem. ! CAUTION...
3 Configuring Your System ! Configuring Your System ! BIOS Setup Utility ! Symbios Configuration Utility ! Optional RAID Controllers ! Configuring System Board Jumpers
3-2 Configuring Your System Configuring Your System Configuration and setup utilities are used to change your system configuration.You can configure your system, as well as option boards you may add to yoursystem, using the BIOS Setup Utility. Several unique system parameters areconfigured using the...
Configuring Your System 3-3 BIOS Setup Utility The BIOS Setup Utility is used to change system configuration parameters. Thisutility has some unique parameters and many parameters that are alsoconfigurable with the SSU. The utility is resident in the system FLASH memoryand does not require a diskett...
3-4 Configuring Your System Key Function in Setup Menu F1 or Alt-H Get Help about an item. ESC Exit the current menu and return to the previous menu. Left or right arrow keys Move between menus. Up or down arrow keys Move cursor up and down. The cursor moves only to thesettings that you can change. ...
Configuring Your System 3-5 Main Menu Feature Choices Description Your Setting System Time HH:MM:SS Sets the system time. System Date MM/DD/YYYY Sets the system date. Legacy Diskette A: Disabled360KB1.2 MB720KB 1.44/1.25 MB 2.88 MB Selects the diskette type. The1.25 MB diskette requires a3-mode disk...
3-6 Configuring Your System Primary IDE Master and Slave Submenu Feature Choices Description Your Setting Type Auto None CD-ROM IDE Removable ATAPIRemovable User Auto allows the system toattempt auto-detection of thedrive type.None informs the system toignore this drive.CD ROM allows the manualentry...
Configuring Your System 3-7 Secondary IDE Master and Slave Submenu Feature Choices Description Your Setting Type Auto None CD-ROM IDE Removable ATAPI User Auto allows the system toattempt auto-detection of thedrive type.None informs the system toignore this drive.CD ROM allows the manualentry of fie...
3-8 Configuring Your System Keyboard Submenu Feature Choices Description Your Setting NumLock On Off Selects power-on state forNum Lock. Key Click Disabled Enabled Enables or disables key click. Keyboard auto-repeat rate 13.3/sec10/sec6/sec2/sec 30/sec 26.7/sec21.8/sec18.5/sec Selects key repeat rat...
Configuring Your System 3-9 Advanced Menu Feature Choices Description Your Setting Installed OS Other Win95 Select the operating systeminstalled in your system. Reset ConfigurationData No Yes Select Yes if you want to clearthe extended systemconfiguration (ESCD) areaduring next boot. Systemautomatic...
3-10 Configuring Your System PCI Configuration Submenus This submenu should only be changed by qualified technical personnel. ! CAUTION Leave PCI Configuration Submenu at factory-defaultsettings. This submenu should only be changed by a technically qualified person. PCI Configuration Submenu Feature...
Configuring Your System 3-11 Integrated Peripheral Configuration Submenu Feature Choices Description Your Setting COM 1: (Serial Port A) Disabled Enabled AutoOS Controlled Auto forces BIOS to configurethe port.OS Controlled forces OS toconfigure the port. If thisCOM port is used for ConsoleRedirecti...
3-12 Configuring Your System Advanced Chipset Control Feature Choices Description Your Setting 640 – 768K Disabled Enabled If enabled, ISA Master andDMA cycles are forwarded toPCI. DelayedTransaction Disabled Enabled Enable the delayedtransaction mechanism whenPIIX4 is target of a PCItransaction. Pa...
Configuring Your System 3-13 Security menu (Continued) Feature Choices Description Your Setting Set AdministratorPassword Press ENTER When the <Enter> key ispressed, the user is promptedfor a password; press ESCkey to abort. Once set, thiscan be disabled by setting itto a null string, or by cl...
3-14 Configuring Your System Security menu (Continued) Feature Choices Description Your Setting Video Blanking Disabled Enabled Blank video when securemode is activated. The usermust enter a password tounlock the system. Cannot beenabled unless at least onepassword is enabled. Floppy WriteProtect Di...
Configuring Your System 3-15 System Management Submenu Feature Choices Description Your Setting System EventLogging Disabled Enabled When enabled, BIOS andBMC will log system events. Clear Event Log No Yes Yes clears the system Eventlog. SeverManagement Info Press ENTER Refer to “SystemManagement In...
3-16 Configuring Your System Server Management Information Submenu The user can modify no items on this menu. If items require changes, consultyour system administrator. Feature Choices Description Your Setting Board PartNumber N/A Information field only Board SerialNumber N/A Information field only...
Configuring Your System 3-17 Console Redirection Submenu Feature Choices Description Your Setting COM PortAddress Disabled 3F82F83E8 When enabled, consoleredirection uses the I/O portspecified. Make sure thesevalues are identical to thoseof serial port A and B in thePeripheral ConfigurationSetup Men...
3-18 Configuring Your System Boot Device Priority Submenu Use the up or down arrow keys to select a device, then press the <+> or <->keys to move the device higher or lower in the boot priority list. Boot Device Priority Submenu Boot Priority Device Description Your Setting 1. Removable ...
Configuring Your System 3-19 Exit Menu You can make the following selections on the Exit Menu. Select an option usingthe up or down arrow keys, then press <Enter> to execute the option. Pressing<Esc> does not exit this menu. You must select one of the items from the menuor menu bar to ex...
3-20 Configuring Your System Symbios Configuration Utility The Symbios Configuration Utility detects the two SCSI host adapters locatedon the system board. Use the utility to: ! Change adapter and SCSI device default values ! Check and/or change SCSI device settings that may conflict with those ofot...
Configuring Your System 3-21 The following keys are active for all SCSI Configuration screens: Key Action Arrows Up and down arrows move from one parameter to another within ascreen. ENTER Displays options for a configurable parameter. Selects an option. ESC Moves back to previous screen or paramete...
3-22 Configuring Your System To change device configuration parameters, perform the following steps: 1. At the SCSI Configuration Utility Main Menu, select the adapter whichconnects to the SCSI device you are reconfiguring. The first adapter listedcontrols the operation of the hard disk drives; the ...
3-24 Configuring Your System Optional RAID Controllers Factory Installed Controllers The RAID options available for your system are the dual channel MylexAcceleRAID ™ 1 50 (SecuRAID 110) and Mylex AcceleRAID ™ 250 (SecuRAID 210) Controller boards, which gives your system the added security of faultt...
Configuring Your System 3-25 Add-on Controller If you are adding a RAID controller to an existing system, the AcceleRAID ™ 150 or AcceleRAID ™ 250 BIOS Configuration Utility allows you to configure disk arrays and logical drives in your system. Since the utility resides in theAcceleRAID ™ 150 or Acc...
3-26 Configuring Your System Configuring System Board Jumpers Before You Begin Only a qualified technical person should perform the procedures in this section. ! CAUTION Electrostatic discharge (ESD) can damage the systemboard. Modify the system board only at an ESD workstation.Otherwise, wear an an...
3-28 Configuring Your System Moving System Board Jumpers ! CAUTION Before doing the procedures in this section, make sure thatyour system is powered off and unplug the AC power cordsfrom the back of the chassis. Failure to disconnect powerbefore moving the jumpers can result in personal injury andeq...
Configuring Your System 3-29 Resetting the CMOS NVRAM Use the clear CMOS memory procedures, which includes the reset CMOSNVRAM process, under "Enable F2 Prompt by Changing a Jumper and UsingSSU" in Chapter 5. Clearing and Changing the Passwords To clear and change the passwords: 1. Power off...
3-30 Configuring Your System Fault Resilient Booting (FRB) Timer Enable Jumper Fault resilient booting insures the system will not stop from a boot problem.Two sets of timers are implemented that will automatically reset the system ifthe system should halt for some reason. ! FRB 2 - 5 sec timer. If ...
Configuring Your System 3-31 Chassis Intrusion Detection Jumper The chassis contains an alarm switch that sends a notification signal to theserver management software if a cover is removed. The jumper at pins 5, 6, and7 controls whether this alarm feature is enabled or disabled. ! CAUTION For normal...
4 Upgrading Your System ! General Information ! Static Precautions ! Preparing Your System for Upgrade ! Equipment Log ! Opening the Front Door ! Removing a Side Panel ! Installing a Side Panel ! Modifying the System Board ! Option Boards ! Installing a RAID Controller Board ! Hard Disk Drives ! Rem...
4-2 Upgrading Your System General Information ! WARNING The DC push-button on/off switch on the front panel doesnot turn off the system AC power. Also, +5vdc is present onthe system board whenever the AC power cords areconnected between the system and an AC outlet. Beforedoing the procedures in this...
Upgrading Your System 4-3 Preparing Your System for Upgrade Depending on the upgrade, you will need one or more of the following tools: ! Phillips screwdriver (#1 bit and #2 bit) ! Flat-head screwdriver ! Small needle nose pliers ! Pen or pencil ! ESD workstation or antistatic wrist strap (recommend...
4-4 Upgrading Your System Removing a Side Panel To install options in your system, you must remove the side panel on the leftside of the system (as viewed from the front). The side panel on the right side ofthe system (as viewed from the front) only has to be removed when addingremovable media devic...
Upgrading Your System 4-5 Removing a System Side Panel Installing a Side Panel 1. Before replacing the side panel, make sure no tools or loose parts have beenleft inside the system chassis. 2. Make sure all option boards are firmly seated in their respective slots andthat all interior cables are pro...
4-6 Upgrading Your System Modifying the System Board The following sections provide procedures for upgrading and configuring thesystem board in your system. Topics covered include: ! Replacing the real-time clock battery ! Replacing a Pentium processor ! Installing or removing DIMMs. ! CAUTION Elect...
Upgrading Your System 4-7 Replacing the Real-Time Clock Battery 1. Power off the system and remove the left side panel as described earlier inthis chapter. 2. Insert the tip of a small flat-bladed screwdriver, or equivalent, under theplastic tab on the San-in plastic retainer (A in figure). 3. Gentl...
4-8 Upgrading Your System Replacing a Pentium Processor This subsection provides the procedures for replacing (removing/installing) aPentium II Processor or Pentium III Processor in your system. The procedurescover upgrading and configuring the Pentium II Processor in your system. Thesystem board ha...
Upgrading Your System 4-9 Removing the Pentium II Processor (S.E.C. Version) ! WARNING If the system has been running, any processor and heat sinkalready installed on the board will be hot. To avoid thepossibility of a burn, let the components cool for 10 minutesbefore continuing with the procedures...
4-10 Upgrading Your System Installing the Pentium II Processor (S.E.C. Version) 1. Power off the system and remove the left side panel as described earlier inthis chapter. ! CAUTION Observe static precautions. Use an antistatic wrist strap.Hold the processor only by its edges. 2. If your system has ...
4-12 Upgrading Your System Replacing the Pentium III Processor (SECC2 Version) ! WARNING If the system has been running, any processor and heat sinkalready installed on the board will be hot. To avoid thepossibility of a burn, let the components cool for 10 minutesbefore continuing with the procedur...
Upgrading Your System 4-13 8. Remove the new processor from its antistatic package and place it on agrounded, static-free surface or conductive foam pad. 9. Position the processor back into the URM. Ensure that the alignment notchon the bottom of the SECC2 cartridge fits into the connector key in Sl...
4-14 Upgrading Your System Removing and Installing the Cooling Baffle If your system has a cooling baffle, remove and install it as follows. 1. Remove the cooling baffle as follows. ! Locate the two fans inside the chassis, at the rear of the chassis. ! Remove four screws (two from each fan) from th...
Upgrading Your System 4-15 DIMMs The system board contains four DIMM sockets labeled 1 through 4. Each socketcan hold a single 72-bit DIMM module with 32MB, 64MB, 128MB, or 256MBof memory. When all four sockets are populated, the system board supports amaximum of 1 GB of memory with 256MB DIMMs. A D...
4-16 Upgrading Your System Memory DIMM Configurations This table lists the distribution of DIMMs for specific memory configurations. Capacity per DIMM slot (MB) Any DIMM slot order System Capacity(MB) Slot 1 Slot 2 Slot 3 Slot 4 32 32 64 32 32 64 64 96 32 32 32 96 64 32 128 32 32 32 32 128 64 32 32 ...
Upgrading Your System 4-17 Installing DIMMs 1. Power off the system and remove the left side panel as described earlier inthis chapter. ! CAUTION Observe static precautions. Use an antistatic wrist strap.Hold DIMMs only by their edges. 2. Holding the DIMM module only by the edges, remove it from its...
4-18 Upgrading Your System Removing DIMMs ! CAUTION Use extreme care when removing a DIMM. Too muchpressure can damage the socket slot. Apply only enoughpressure on the plastic ejector levers to release the DIMM 1. Power off the system and remove the left side panel as described earlier inthis chapt...
Upgrading Your System 4-19 Option Boards This section describes how to install and remove ISA and PCI option boards.The system board has two ISA bus expansion slots and four PCI bus expansionslots. One of the ISA connectors shares a chassis expansion slot with a PCIconnector. The high-performance PC...
4-20 Upgrading Your System Installing an Option Board 1. Power off the system and remove the left side panel as described earlier inthis chapter. 2. Remove and save the expansion slot retainer bar by pressing down on its topsnap fastener and pulling the bar out. Removing the Expansion Slot Retainer ...
Upgrading Your System 4-21 3. Remove and save the expansion slot cover by sliding it straight back and outof the slot. Removing the Expansion Slot Cover ! CAUTION Observe static precautions. Use an antistatic wrist strap. 4. Remove the option board from its protective wrapper, holding the boardonly ...
Upgrading Your System 4-23 Removing an Option Board Note: Expansion slot covers must be installed on all vacant slots to maintain the electromagnetic emissionscharacteristics of the system and to assure proper cooling ofthe system components. 1. Power off the system and remove the left side panel as...
4-24 Upgrading Your System Hard Disk Drives Your system supports a variety of SCSI hard disk drives. The SCSI drives mustuse the industry standard 80-pin Single Connector Attachment (SCA) connector.Contact your sales representative or dealer for a list of approved devices. Theinternal hard disk driv...
Upgrading Your System 4-25 Installing or Swapping a Hard Disk Drive in a Hot-swap Bay This procedure describes installing a new drive or swapping out a faulty drivefrom one of the seven hot-swap SCSI disk drive bays. The 3 1/2-inch SCSIdrives must use the industry standard 80-pin Single Connector At...
4-26 Upgrading Your System Installing or Swapping a Hard Disk Drive 1. Open the front door as described earlier in this chapter. 2. If installing a hard disk drive in a disk carrier for the first time, perform thefollowing procedures: ! Pull the handle (A) out of the disk carrier's front panel and r...
Upgrading Your System 4-27 4. Remove the hard disk drive from the disk carrier. 5. Remove the new drive from its protective wrapper, and place on an antistaticsurface. ! CAUTION Observe static precautions. Use an antistatic wrist strap. 6. Record the drive model and serial numbers in the equipment l...
Upgrading Your System 4-29 Removable Media Devices A variety of IDE and SCSI removable media devices can be installed inperipheral bays A, B, C, D, and E. An IDE CD-ROM is always mounted in bayA. A 3.5-inch diskette drive is always mounted in bay C. Other devices shouldbe installed in the first avai...
4-30 Upgrading Your System If you are adding or removing a SCSI removable media device, consider thefollowing: ! The optional SCSI tape drive address assignment is 2. ! The SCSI termination resistors must be installed in the last SCSI drive ofthe daisy chain cabling. If the SCSI tape drive is your o...
Upgrading Your System 4-33 Attaching the Device Side Rails 9. Install the media device into the bay as follows: ! Move any cables in the bay out of the way. ! Align the rails on the media device with the supports in the bay. ! Slide the device into the bay until it locks in place. Installing a Remov...
Upgrading Your System 4-35 Removing a 5.25-Inch Device 1. Power off the system, unplug the system power cords, and remove theappropriate side panel depending upon the bay you are removing the mediadevice from and as described earlier in this chapter. 2. Open the front door as described earlier in th...
4-36 Upgrading Your System 5. Disconnect the power cable (A) and ribbon data cable (B) from the deviceyou are removing. Removing a Removable Media Device 6. Remove the device from the peripheral bay by pushing in on its drive railclips and pull the device completely out of the bay (see Figure above)...
5 Problem Solving ! Problem Solving ! Static Precautions ! Troubleshooting Checklists ! Additional Troubleshooting Procedures ! Specific Problems and Corrective Actions ! Problems with the Network ! PNP Installation Tips ! BIOS User’s Information ! How to Identify BIOS and BMC Revision Levels
Problem Solving 5-3 Troubleshooting Checklists The following subsections provide troubleshooting checklists for problems that occur atinitial system startup, when you run new application software, and after the systemhardware and software have been running correctly. Initial System Startup Incorrect...
5-4 Problem Solving Running New Application Software Problems that occur when you run new application software are usually related to thesoftware. Faulty equipment is much less likely, especially if other software runscorrectly. If you have problems while running new application software, check thef...
Problem Solving 5-5 After System Has Been Running Correctly Problems that occur after the system hardware and software have been runningcorrectly often indicate equipment failure. However, many situations that are easy tocorrect can also cause such problems. If you have problems after the system has...
5-6 Problem Solving Additional Troubleshooting Procedures This section provides a more detailed approach to diagnostic testing and identificationof a problem and locating its source. Use the following troubleshooting procedures to help you identify a problem. Thesegeneral procedures lead you through...
Problem Solving 5-7 Monitoring POST Each time you turn on the system, the Power-On Self-Test (POST) runs automaticallyand checks the system board, processor board, memory, keyboard, and most installedperipheral devices. During the memory test, POST displays the amount of memory that it is able to ac...
5-8 Problem Solving POST Keys and Errors Action/Message Description If POST Beeps BeforeVideo Appears Initialization failed before video initialized. Most beep codeerrors are fatal; initialization cannot continue. Refer to thesection “BIOS User’s Information” in this chapter. If Monitor Displays Err...
Problem Solving 5-9 Specific Problems and Corrective Actions This section provides possible solutions for the following specific problems: ! Power LED does not light ! No beep or incorrect beep pattern ! No characters appear on screen ! Characters on the screen appear distorted or incorrect ! System...
5-10 Problem Solving Incorrect or No Beep Code Check the following: ! Is the speaker enabled? ! Is the speaker cable connected to the system board? If the system operates normally, but there was no beep, the speaker may be defective,contact your service representative for assistance. Record the beep...
Problem Solving 5-11 Characters are Distorted or Incorrect Check the following: ! Are the brightness and contrast controls properly adjusted on the video display?Refer to the documentation supplied with your video display. ! Are the video monitor's signal and power cables properly installed? ! If th...
5-12 Problem Solving CD-ROM Drive Activity Light Does Not Light Check the following: ! Is the power and signal cable to the CD-ROM drive properly installed? ! Are all relevant switches and jumpers on the drive set correctly? ! Is the drive properly configured? ! Is the onboard IDE controller enabled...
Problem Solving 5-13 Enable F2 Prompt by Using SSU 1. Insert your SSU diskette in the diskette drive. This is the diskette that is created bycopying the SSU software from E XPRESS B UILDER CD-ROM that comes with the system. 2. Reboot the system by pressing Ctrl+Alt+Del while at the DOS operating sys...
5-14 Problem Solving Enable F2 Prompt by Changing a Jumper and Using SSU If you do not have an SSU diskette or CD available, you can clear CMOS memory toenable the F2 prompt. This means you must change a jumper on the system board, run the SSU, save your changes, and change the jumper back to the de...
Problem Solving 5-15 Problems with the Network The server hangs when the drivers are loaded: ! Change the PCI BIOS interrupt settings. Try the “PCI Installation Tips” below. Diagnostics pass, but the connection fails: ! Make sure the network cable is securely attached. ! Make sure you specify the co...
5-16 Problem Solving PNP Installation Tips Some common PCI tips are listed here. ! Reserve interrupts (IRQs) and/or memory addresses specifically for ISA adapters.This prevents PCI cards from trying to use the same settings ISA cards are using.Use the SSU to keep track of ISA adapter resources. ! Ce...
Problem Solving 5-19 BIOS Messages (Continued) Message Description System timer error* The timer test failed. Requires repair of the systemboard. UMB upper limit segment address: nnnn Displays the address nnnn of the upper limit of the Upper Memory Blocks, indicating released segments ofthe BIOS, wh...
5-20 Problem Solving POST Error Codes and Messages Whenever a recoverable error occurs during POST, BIOS displays a message on thevideo display screen and causes the speaker to beep as the message appears. The“POST Error Codes and Messages” table is a list of the error codes and messageswritten at t...
5-22 Problem Solving How to Identify BIOS and BMC Revision Levels To help you identify your system's current BIOS and BMC revision levels, refer to thefollowing subsections. BIOS Revision Level Identification During system Power-On Self Test (POST), which runs automatically when yoursystem is powere...
A System Cabling ! System Cabling ! Before You Begin ! Static Precautions ! Standard Configuration ! RAID Configuration
A-2 System Cabling System Cabling This appendix contains information and procedures on cabling configurations used inyour system. The cabling configurations include: ! Standard Configuration ! RAID Configuration. Before You Begin ! WARNING The DC push-button on/off switch on the front panel does not...
System Cabling A-3 Standard Configuration Your system is cabled using a dual channel on-board IDE Controller and dual on-boardSymbios Logic SYM53C875 SCSI Controllers. The on-board IDE controller supports the standard internally mounted CD-ROM as itsfirst (master) device and an optional internally m...
System Cabling A-5 Standard System Cable Routing A — W i d e S C S I c a b l e ( 6 8 p i n s )B — I D E c a b l e ( 4 0 p i n s )
A-6 System Cabling RAID Configuration The RAID options available for your system are the Mylex AcceleRAID ™ 150 and the Mylex AcceleRAID 250 Controller boards, which gives your system the added securityof fault tolerance. If you order a system with a RAID controller, the system is pre-cabled at the ...
System Cabling A-7 H A G B E I J N F O P R K C D M L Q RAID System Cable Configuration A — S e v e n S C S I d i s k d r i v e b a ysB — S C S I H a r d d i s k d r i v e sC — S C S I B a c k p l a n eD — W id e S C S I I n t e r f a c e c a b l eE — W id e S C S I c o n n e c t o r ( 6 8 p i n )F —...
B System Setup Utility ! System Setup Utility (SSU) ! Creating SSU Diskettes ! Running the SSU ! Exiting the SSU
B-2 System Setup Utility System Setup Utility (SSU) The System Setup Utility (SSU) is a DOS-based utility that supports extendedsystem configuration operations for onboard resources and add-in boards. It alsoallows you to view the system event log and to set system boot and securityoptions. Use the ...
System Setup Utility B-3 Creating SSU Diskettes SSU may be run directly from the E XPRESS B UILDER CD-ROM or from DOS- bootable diskettes. Before you can run the SSU from diskettes, you must copythe SSU from the E XPRESS B UILDER CD-ROM to a diskette. If your diskette drive is disabled, or improperl...
B-4 System Setup Utility Running the SSU 1. Turn on your video monitor and your system. 2. There are two ways to start the SSU: ! After creating an SSU diskette from the CD: Insert the SSU diskette in drive A, and reboot your server from the diskette. ! From diskette after installing your operating ...
System Setup Utility B-5 Customizing the SSU The SSU lets you customize the user interface according to your preferences.The AF sets these preferences and saves them in the AF.INI file so that theytake effect the next time you start the SSU. There are three user-customizablesettings: ! Color— this b...
B-6 System Setup Utility Launching a Task It is possible to have many tasks open at the same time, although some tasksmay require complete control to avoid possible conflicts. The tasks achievecomplete control by keeping the task as the center of operation until the usercloses the task window. There...
System Setup Utility B-7 Resource Configuration Add-in (RCA) Window The RCA provides three major functions: ! Creates representations of devices that cannot be discovered by thesystem (ISA cards) ! Modifies the contents of the system by adding and removing devices ! Modifies the resources used by de...
B-8 System Setup Utility RCA Window Defining an ISA Card An ISA card usually comes with a vendor-created .CFG file that specifies theresources the card requires to function properly. If the .CFG file is unavailable,you must manually create it or define the card through the SSU. Defining anISA card c...
System Setup Utility B-9 Adding and Removing ISA Cards Adding and removing cards through the RCA provides a way for the RCA torun its conflict detection algorithms on the resources requested by the cards.This alerts you to any possible problems with that particular card in the currentconfiguration. ...
B-10 System Setup Utility Modifying Resources Modifying the resources of a device may be necessary to accommodate certainoperating systems, applications, and drivers. It may also be necessary to modifyresources to resolve a conflict. To modify the resources associated with a device: 1. Highlight the...
System Setup Utility B-11 Recommended Resource Settings The following table shows the recommended RCA system board settings for asample system and provides a place for you to record any changes you make tothe settings. SYSTEM GROUP NORMAL SETTING YOUR CONFIGURATION System Identification and VersionI...
B-12 System Setup Utility System Resource Usage Clicking on the Resource Use button in the Configuration window displays theSystem Resource Usage window. This window shows what resources eachdevice is consuming. This information is useful for choosing resources if aconflict occurs. Devices can be or...
System Setup Utility B-13 Multiboot Add-in (MBA) Window The MBA lets you set the system boot priority. The boot priority is the order theBIOS uses to boot the operating system from various devices in your system. To set the boot priority of your system: 1. From the SSU Main Menu, launch the MBA by s...
B-14 System Setup Utility System Event Log (SEL) Window The SEL displays information on the events stored in the system log area. Theinformation stored includes the name of the event, the date and time the eventoccurred and data pertinent to the event. Event data may include POST errorcodes that ref...
System Setup Utility B-15 Exiting the SSU Exiting the SSU causes all windows to close. 1. Exit the SSU by opening the menu bar item File in the SSU Main window. 2. Click on Exit or Highlight Exit, and press Enter .
C Emergency Management Port ! Emergency Management Port ! How the EMP Works ! EMP Requirements and Configurations ! Setting Up the Server for the EMP ! Main EMP Window ! Phonebook ! Management Plug-ins
C-2 Emergency Management Port Console Emergency Management Port The Emergency Management Port (EMP) allows remote server management via amodem or direct connection. The COM2 port on your server provides an interface toConsole Manager software located in a second system. Modem Modem Modem Connection ...
Emergency Management Port Console C-3 How the EMP Works The EMP shares use of the COM 2 port with your system. When the EMP has controlof the port, the port operates in command state. When the system has control of it, theport operates in redirect state. When connecting to a server, the EMP checks t...
Emergency Management Port Console C-5 EMP Access Modes (Server not Configured for Console Redirect) Mode Server is powered off During POST After OS boots Disabled Redirect window appears, but isblank Redirect windowappears, but is blank Redirect windowappears, but isblank Pre-boot EMP commands avail...
C-6 Emergency Management Port Console Setting Up the Server for the EMP To use the EMP, you must configure the server's BIOS with specific settings. Thesesettings take place in two submenus of the BIOS Server menu, the System ManagementSubmenu and the Console Redirect Submenu. The earlier BIOS setti...
Emergency Management Port Console C-7 Console Redirection Submenu These settings in the Console Redirection Submenu of the Server menu must be setexactly as noted to be able to use the EMP. COM Port Address : Select 2F8. This is the COM 2 port that must be used by the EMP. The IRQ# setting automatic...
C-8 Emergency Management Port Console Status Bar The status bar displays at the bottom of the current window. It contains the followingstatus information: ! SERVER NAME : the name of the server (stored in the Phonebook). ! LINE : the type of line connection. This would be either direct or modem. ! M...
Emergency Management Port Console C-9 Server Control Operations Three server control operations are available from the menu or toolbar of the main EMPwindow, remote server connection, powering the server on and off, and resetting theserver. The server console mode can also be switched between EMP ac...
Emergency Management Port Console C-11 Reset Selecting Reset from the Action menu generates the Reset dialog so that you canremotely reset the server with post-reset options. Reset Dialog Options available in the dialog are: ! System Reset - resets the server with the selected post-reset options. Th...
C-12 Emergency Management Port Console Phonebook The EMP provides a support plug-in known as the Phonebook. The Phonebook storesnames and numbers of servers in a list that can be updated by adding, modifying ordeleting entries. The Phonebook can be opened from the main menu and tool bars, orlaunched...
Emergency Management Port Console C-13 Management Plug-ins SEL Viewer The SEL viewer provides access to the System Event Log on the server and can displayrecords in either hexadecimal or text (verbose) form. Options available through theSEL viewer (see the SEL Viewer figure below) are: ! View the SE...
C-14 Emergency Management Port Console SEL Viewer Menu Options The following menu options are found on the SEL viewer menu bar: ! File Open - you can view SEL data from a previously saved file if it was stored in binary format. Selecting the Open menu item allows you to specify a filenameunder whi...
Emergency Management Port Console C-15 Sensor Type Codes The Sensor Type Code Table provides information regarding: ! The type of sensor generating the SEL entry ! The name of the sensor ! The microcontroller which initiated the SEL entry ! The warning or error which initiated the SEL entry. Using t...
Emergency Management Port Console C-17 System Event Logging Format Table Sensor Type andNumber in verbose Sensor Type andNumber in hex Event Descriptionin hex Event type Event Description System Event #EF 12 EF E7 01 -- -- System Boot Event System Boot Event… System Event #EF 12 EF E7 00 -- -- Syste...
C-18 Emergency Management Port Console SDR Viewer Menu Options The following menu options are found on the SDR viewer menu bar: ! File Close - closes the SDR viewer. Exit - exits the EMP. ! View Display all Records - displays all records from the SDR repository. SDR Type - displays the recor...
Emergency Management Port Console C-19 FRU Viewer Menu Options The following menu options are found on the FRU viewer menu bar: ! File Close - closes the FRU viewer. Exit - exits the EMP. ! View Display all Records - displays all FRU data, which consists of chassis, board, and product informat...
D-2 System Status Hardware Support Information System Status Hardware Support Information This appendix helps you identify and find a system status hardware item indicated byone of several software monitoring components. The software monitoring components as they are related to the hardware system s...
Glossary 1 Glossary A AC (Alternating Current) The type of current available in wall outlets. All computers mustconvert alternating current to direct current to operate. See also DC. address A label, name, or number that identifies a location in computer memory. ASCII (American Standard Code for Inf...
Glossary 3 CPU (Central Processing Unit) See microprocessor. CRT (Cathode-Ray Tube) The type of video display used in monitors for desktop computers. D DC (Direct Current) The type of current available in the rechargeable battery packs used inportable computers. See also AC. default The factory sett...
4 Glossary EMP The Emergency Management Port (EMP) provides an interface to the Console Manager.This interface allows remote server management via a modem or direct connection. EMS (Expanded Memory Specification) A method of accessing memory beyond the 640K limitof DOS by exchanging data in and out ...
Glossary 5 H hard disk drive See disk drive. hardware The physical parts of your computer, including the keyboard, monitor, disk drives, cables,and circuit cards. hot swap A method used to insert or remove SCSI disk drives into or from an operating bus. Thismethod is typically used in RAID subsystem...
6 Glossary L LAN (Local Area Network) A group of computers linked together within a limited area toexchange information. LCD (Liquid Crystal Display) The type of video display used in portable computers. LED (Light-Emitting Diode) A small electronic device that glows when current flows through it. L...
Glossary 7 N NVRAM (Nonvolatile RAM) A type of RAM that retains its contents even after the computer ispowered off. This memory stores EISA configuration information. See also RAM andSRAM. O operating system A set of programs that provides the interface between other software programs and thecompute...
Equipment Log 1 Equipment Log Use this equipment log form to record pertinent information about your system. Youwill need some of this information to run the System Setup Utility. Be sure to updatethe equipment log when you add options. Record the model and serial numbers of the system components, d...
2 Equipment Log Component Manufacturer Name & Model Serial Number(if available) Date Installed Server System Board Processor 1 Processor 2 DIMM Slot 1 DIMM Slot 2 DIMM Slot 3 DIMM Slot 4 Modem Diskette Drive A Diskette Drive B Tape Drive 1 Tape Drive 2 CD-ROM Drive 1 Hard Disk Drive 1 Hard Disk ...
Index-1 A Add-in boards ISA, B-2PCI, B-2 Administrative password, 1-14Advanced Menu, configuring in Setup, 3-9 B Battery installing, 7 BIOS recovering, 3-29 BMC, 1-13Boot block write protect default jumper, 3-29Boot menu, configuring, Setup, 3-17 C Caution leave boot block protect jumper at default,...
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