NEC LC1400 - Manuals
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Manual NEC LC1400
Summary
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Using Your NEC Versa 1 E XPRESS5800 LC 1400 S ERIES User's Guide
Proprietary Notice and Liability Disclaimer The information disclosed in this document, including all designs and related materials, is the valuableproperty of NEC Computer Systems Division, Packard Bell NEC, Inc. (hereinafter “NECCSD”) and/or itslicensors. NECCSD and/or its licensors, as appropriat...
Contents iii Contents 1 System Overview Overview .............................................................................................................................. 1-2System Chassis .............................................................................................................
iv Contents 3 Configuring Your System Configuring Your System...................................................................................................... 3-2BIOS Setup Utility ................................................................................................................ 3...
Contents v Replacing the SECC2 Version......................................................................... 4-13 DIMMs......................................................................................................................4-15 Memory DIMM Configurations ...............................
vi Contents A System Cabling System Cabling ..................................................................................................................... A-2Before You Begin ................................................................................................................. A-2S...
Contents vii D System Status Hardware Support Information System Status Hardware Support Information .......................................................................D-2 Glossary Equipment Log Index
Using This Guide vii Using This Guide The LC1400 User’s Guide provides a quick reference to information about your system. Itsgoal is to familiarize you with your system and the tasks necessary for system configuringand upgrading. This guide contains the following information: n Chapter 1, “ System ...
viii Using This Guide Text Conventions This guide uses the following text conventions. Warnings, cautions, and notes have the following meanings: WARNING Warnings alert you to situations that could result in serious personal injury or lossof life. CAUTION Cautions indicate situations that can damage...
Using This Guide ix Related Documents In addition to this guide, the following system documentation is included with your servereither as electronic files on E XPRESS B UILDER or as paper copy shipped with your server. n System Release Notes Release Notes provide you with the latest information abou...
x Using This Guide Safety Notices n Caution: To reduce the risk of electric shock which could cause personal injury, follow all safety notices. The symbols shown are used in your documentation and on yourequipment to indicate safety hazards. n Warning: Lithium batteries can be dangerous. Improper ha...
Using This Guide xi Safety Notices for Users Outside of the U.S.A. and Canada n PELV (Protected Extra-Low Voltage) Integrity: To ensure the extra-low voltage integrity of the equipment, connect only equipment with mains-protected electrically-compatible circuits to the external ports. n Remote Earth...
xii Using This Guide Care and Handling Use the following guidelines to properly handle and care for your system. Protect the system from extremely low or high temperatures.Let the system warm (or cool) to room temperature before usingit. Keep the system away from magnetic forces. K e e p t h e s y s...
1 System Overview n Overview n System Chassis n Power Supply n Peripheral Bays n SAF-TE (SCSI Accessed Fault Tolerant Enclosure)Board n System Board Features n System Security
1-2 System Overview Overview This server is a modular, single high-performance processor server based on the Intel Pentium® II chip set. The combination of compute performance, memory capacity, andintegrated I/O provides a high performance environment for many server marketapplications. These rang...
System Overview 1-3 This server system is designed for minimum downtime. To this end, the server includesor has the options to include the following: n Optional power system redundancy; in a system configured with two power supplies,the system will continue to operate with a single power supply fail...
1-4 System Overview As application requirements increase, you can expand your server with additionalmemory, add-in boards and peripheral devices: tape devices, CD-ROM, diskette drivesand hard disk drives. Your server features the following major components: n Single high-performance Pentium II proce...
System Overview 1-5 n Mechanical: Keylock at the front of the chassis and two metal padlocks loops (one atthe back of each side panel). Three intrusion sensor switches for the front, left andright side of the chassis. Two of the three intrusion sensor switches (left and rightside intrusion sensor sw...
System Overview 1-7 Power Supply The ATX300 watt power supply is switch-selectable for 115 or 230 Vac at an operatingfrequency of 50/60 Hz. It is designed to comply with existing emission standards andprovides sufficient power for a fully loaded system configuration. The power supplyvoltage selectio...
1-8 System Overview System Board Features The system board offers a “flat” design with the processor and memory subsystemsresiding on the board. This figure shows the major components on the system board.The following subsections describe the system board major components. A B C D E FG H I J K L M N...
System Overview 1-9 Pentium II Processor The system board includes a Pentium II processor that includes the processor core withan integrated 16 KB primary (L1) cache and a secondary (L2) cache. The processorimplements the MMX ™ technology and the processor’s numeric coprocessor significantly increas...
System Overview 1-11 Real-Time Clock/Calendar The real-time clock provides system clock/calendar information stored in a non-volatilememory (NVRAM). The real-time clock battery provides power backup for the real-time clock. BIOS A BIOS and Setup Utility are located in the Flash EPROM on the system b...
1-12 System Overview SCSI Controller The system board includes a Symbios Logic SYM53C875 embedded single channelPCI SCSI controller. The controller is capable of operations using either 8- or 16-bitSCSI providing 10 MB/s (Fast-10) or 20 MB/s (Fast-20) throughput, or 20 MB/s (Ultra)or 40 MB/s (Ultra-...
System Overview 1-13 Peripheral Controller The advanced integrated peripheral controller supports two serial ports, one parallelport, diskette drive, PS/2-compatible keyboard and mouse, and integrated Real TimeClock (RTC). The system provides the connector interface for each port. Serial Ports Both ...
1-14 System Overview System Security To help prevent unauthorized entry or use of the system, the system includes a fulllockable front panel and Server Management software that monitors the systemintrusion switches. Security with Mechanical Locks and Monitoring The front panel of the tower-based sys...
2 Setting Up the System n Overview n Selecting a Site n Unpacking the System n Rack-Mount Subsystem Assembly n Getting Familiar with the System n Making Connections n Setting the Line Voltage n Connecting the Power Cord(s) n Powering On Your System
Setting Up the System 2-3 Unpacking the System WARNING Your system weighs approximately 65 pounds (29.25 kg). Ifyour system contains numerous optional boards andperipheral devices, it will weigh more. To avoid personalinjury, make sure you have someone help you lift or movethe system. When you recei...
2-4 Setting Up the System Rack-Mount Subsystem Assembly This section provides the instructions for assembling the rack-mount server unitinto a standard IAE 19 inch rack cabinet. Before You Begin Before you begin, please review the following cautions, warnings, and generalguidelines. WARNING Be sure ...
Setting Up the System 2-5 Assembly This section describes how to assemble your rack-mount server unit into astandard IAE 19 inch rack cabinet. CAUTION Ensure that the location of the rack-mount server unit doesnot create an unstable condition when installed in the rackcabinet. 1. Select an appropria...
Setting Up the System 2-7 4. Lift the rack-mount server unit (C) onto the two support brackets and slide ittoward the rear of the rack cabinet. WARNING It is strongly recommended that two people are presentwhen lifting and assembling the rack-mount server unit into arack cabinet. 5. Secure the front...
2-8 Setting Up the System Getting Familiar with the System Before setting up your system, you should become familiar with the system’sfeatures, such as the location of your system's front and rear panel switches,indicators and connectors, etc. Note that this section describes the tower-basedsystem c...
Setting Up the System 2-9 Front View with Front Door Opened Refer to the following figure and open the front door of the cabinet as follows(tower-based system only). 1. If door is locked, unlock the front door. 2. Pull the bottom of the front door out and tilt up until it is aligned level withthe to...
Setting Up the System 2-11 Rear View This figure shows the location of the following rear system features andcontrols. Rear Features and Controls A. Keyboard PS/2-compatible 6-pin mini-DIN connector. B. Mouse PS/2-compatible 6-pin mini-DIN connector. C. COM1 COM1 serial port 9-pin connector. D. Prin...
2-12 Setting Up the System Status Indicator LED Descriptions The following tables list the System Status Indicator LEDs, the Disk DriveStatus Indicator LEDs, the Disk Drive Status Abnormal Conditions, the PowerSupply Status Indicator LEDs, and the LAN Status Indicator LEDs along with adescription of...
Setting Up the System 2-13 Note: The Disk Drive Status Indicator LEDs are active only when a RAID board is installed. Front Disk Drive Status Indicator LEDs LED Status Description Response Disk Drive Activity Off Not accessing disk drive None required (normal) ON (Green) Accessing disk drive None re...
2-14 Setting Up the System Making Connections If your system normally operates without a video display or keyboard (forexample, as a network server), you must install a video display and keyboard toconfigure the system. You may remove them after running the System SetupUtility (SSU). For information...
Setting Up the System 2-15 Setting the Line Voltage The system contains an ATX300 watt power supply that is switch-selectable for115 or 230 VAC at an operating frequency of 50/60Hz. The power supplyvoltage selection switch is factory set to 115Vac for systems shipped to NorthAmerica; it is set to 23...
Setting Up the System 2-17 Connecting the Power Cord(s) Plug the female end of the AC power cord into the input receptacle on the rearof the power supply cage. Plug the male end of the power cord into NEMA 5-15R outlet for 100-120 VAC or NEMA 6-15R outlet for 200-240 VAC. If the power cord(s) suppli...
2-18 Setting Up the System Powering On Your System Power on your system as follows. 1. Make sure all external devices, such as a video display, keyboard, andmouse (optional) have been connected, and the power cords are connected. 2. Power on the video display and any other external devices. 3. Press...
3 Configuring Your System n Configuring Your System n BIOS Setup Utility n Symbios Configuration Utility n Optional RAID Controllers n Configuring System Board Jumpers
3-2 Configuring Your System Configuring Your System Configuration and setup utilities are used to change your system configuration.You can configure your system, as well as option boards you may add to yoursystem, using the BIOS Setup Utility. Several unique system parameters areconfigured using the...
Configuring Your System 3-3 BIOS Setup Utility The BIOS Setup Utility is used to change system configuration parameters. Thisutility has some unique parameters and many parameters that are alsoconfigurable with the SSU. The utility is resident in the system FLASH memoryand does not require a diskett...
3-4 Configuring Your System Key Function in Setup Menu F1 or Alt-H Get Help about an item. ESC Exit the current menu and return to the previous menu. Left or right arrow keys Move between menus. Up or down arrow keys Move cursor up and down. The cursor moves only to the settings thatyou can change. ...
Configuring Your System 3-5 Main Menu Feature Choices Description Your Setting System Time HH:MM:SS Sets the system time. System Date MM/DD/YYYY Sets the system date. Legacy Diskette A: Disabled360KB1.2 MB720KB 1.44/1.25 MB 2.88 MB Selects the diskette type. Legacy Diskette B: Disabled 360KB1.2 MB72...
3-6 Configuring Your System Primary/Secondary IDE Master and Slave Submenu Feature Choices Description Your Setting Type Auto None CD-ROM User Auto allows the system to attempt auto-detection of the drive type.None informs the system to ignore thisdrive.CD ROM allows the manual entry of somefields d...
Configuring Your System 3-7 Keyboard Submenu Feature Choices Description Your Setting NumLock AutoOn Off Selects power-on state for Num Lock. Key Click Disabled Enabled Enables or disables key click. Keyboardauto-repeatrate 30/sec 26.7/sec21.8/sec18.5/sec13.3/sec10/sec6/sec2/sec Selects the number o...
3-8 Configuring Your System PCI Configuration Submenus This submenu should only be changed by qualified technical personnel. CAUTION Leave PCI Configuration Submenu at factory-defaultsettings. This submenu should only be changed by a technically qualified person. PCI Configuration Submenu Feature Ch...
Configuring Your System 3-9 Integrated Peripheral Configuration Submenu Feature Choices Description Your Setting COM 1: (Serial Port A) Disabled Enabled AutoOS Controlled Auto forces BIOS to configure the port.OS Controlled forces OS to configure theport. Base I/O Address 3F8 2F83E82E8 Selects the b...
3-10 Configuring Your System Advanced Chipset Control Feature Choices Description Your Setting Graphics Aperture 4Mb8Mb16Mb32Mb 64Mb 128Mb256Mb Selects the Graphics Aperture size for theAGP video device. Some operatingsystems require this value to be less than256MB.This feature is not used on this s...
Configuring Your System 3-11 Security menu (Continued) Feature Choices Description Your Setting Set SupervisorPassword Press ENTER When the <Enter> key is pressed, theuser is prompted for a password; pressESC key to abort. Once set, this can bedisabled by setting it to a null string, or byclea...
3-12 Configuring Your System Server Menu Feature Choices Description Your Setting System Management Press ENTER Refer to “System Management Submenu.” Console Redirection Press ENTER Refer to “Console Redirection Submenu.” Processor Retest Yes No Select Yes to have BIOS clear allprocessor status and ...
Configuring Your System 3-13 System Management Submenu Feature Choices Description Your Setting Sever Management Info Press ENTER Refer to “System Management InfoSubmenu.” System Event Logging Disabled Enabled When enabled, system events will belogged by BIOS and BMC. Clear Event Log No Yes Yes clea...
3-14 Configuring Your System Server Management Information Submenu Items on this menu can not be modified by the user. If items require changes,consult your system administrator. Server Management Information Submenu Feature Choices Description Your Setting Board Part Number N/A Information field on...
Configuring Your System 3-15 Boot Menu Feature Choices Description Your Setting Floppy Check Disabled Enabled If Enabled, system verifies diskette typeon boot.. Disabled results in a faster boot. Boot Device Priority Press ENTER . Refer to “Boot Device Priority Submenu.” Hard Drive Press ENTER . Ref...
3-16 Configuring Your System Hard Drive Submenu For options on this menu, use the up or down arrow keys to select a device, thenpress the <+> or <-> keys to move the device higher or lower in the bootpriority list. Hard Drive Submenu Option Description 1. Hard Drive #1 (oractual drive st...
Configuring Your System 3-17 Exit Menu You can make the following selections on the Exit Menu. Select an option usingthe up or down arrow keys, then press <Enter> to execute the option. Pressing<Esc> does not exit this menu. You must select one of the items from the menuor menu bar to ex...
3-18 Configuring Your System Symbios Configuration Utility The Symbios Configuration Utility detects the two SCSI host adapters locatedon the system board. Use the utility to: n Change adapter and SCSI device default values n Check and/or change SCSI device settings that may conflict with those ofot...
Configuring Your System 3-19 The following keys are active for all SCSI Configuration screens: Key Action Arrows Up and down arrows move from one parameter to anotherwithin a screen. ENTER Displays options for a configurable parameter. Selects anoption. ESC Moves back to previous screen or parameter...
3-20 Configuring Your System To change device configuration parameters, perform the following steps: 1. At the SCSI Configuration Utility Main Menu, select the adapter whichconnects to the SCSI device you are reconfiguring. The first adapter listedcontrols the operation of the hard disk drives; the ...
3-22 Configuring Your System Optional RAID Controllers Factory Installed Controllers The RAID options available for your system are the dual channel MylexAcceleRAID ™ 150 (SecuRAID 110) and Mylex AcceleRAID ™ 250 (SecuRAID 210) Controller boards, which gives your system the added security of faultto...
Configuring Your System 3-23 Add-on Controller If you are adding a RAID controller to an existing system, the AcceleRAID ™ 150 or AcceleRAID ™ 250 BIOS Configuration Utility allows you to configure disk arrays and logical drives in your system. Since the utility resides in theAcceleRAID ™ 150 or Acc...
3-24 Configuring Your System Configuring System Board Jumpers Before You Begin Only a qualified technical person should perform the procedures in this section. CAUTION Electrostatic discharge (ESD) can damage thesystem board. Modify the system board only at anESD workstation. Otherwise, wear an anti...
3-26 Configuring Your System Moving System Board Jumpers CAUTION Before doing the procedures in this section, make sure thatyour system is powered off and unplug the AC power cordfrom the back of the chassis. Failure to disconnect powerbefore moving the jumpers can result in personal injury andequip...
Configuring Your System 3-27 Resetting the CMOS NVRAM Use the clear CMOS memory procedures, which includes the reset CMOSNVRAM process, under "Enable F2 Prompt by Changing a Jumper and UsingSSU" in Chapter 5. Clearing and Changing the Passwords To clear and change the passwords: 1. Power dow...
3-28 Configuring Your System BMC Forced Update Mode This procedure should only be performed by qualified technical personnel. CAUTION Leave BMC Forced Update Mode jumper at factory-default setting: Setting this jumper incorrectly will prevent the system from booting. Programming should only be done ...
4 Upgrading Your System n General Information n Static Precautions n Preparing Your System for Upgrade n Equipment Log n Opening the Front Door n Removing a Side Panel n Installing a Side Panel n Modifying the System Board n Option Boards n Hard Disk Drives n Removable Media Devices
4-2 Upgrading Your System General Information WARNING The DC push-button on/off switch on the front panel doesnot turn off the system AC power. Also, +5vdc is present onthe system board whenever the AC power cord is connectedbetween the system and an AC outlet. Before doing theprocedures in this man...
Upgrading Your System 4-3 Preparing Your System for Upgrade Depending on the upgrade, you will need one or more of the following tools: n Phillips screwdriver (#1 bit and #2 bit) n Flat-head screwdriver n Small needle nose pliers n Pen or pencil n ESD workstation or antistatic wrist strap (recommend...
4-4 Upgrading Your System Removing a Side Panel To install options in your system, you must remove the side panel on the leftside of the system (as viewed from the front). The side panel on the right side ofthe system (as viewed from the front) only has to be removed when addingremovable media devic...
Upgrading Your System 4-5 Removing a System Side Panel Installing a Side Panel 1. Before replacing the side panel, make sure no tools or loose parts have beenleft inside the system chassis. 2. Make sure all option boards are firmly seated in their respective slots andthat all interior cables are pro...
4-6 Upgrading Your System Modifying the System Board The following sections provide procedures for upgrading and configuring thesystem board in your system. Topics covered include: n Replacing the real-time clock battery n Replacing the Pentium II processor n Installing or removing DIMMs. CAUTION El...
Upgrading Your System 4-7 A B C Replacing the Real-Time Clock Battery 1. Power off the system and remove the left side panel as described earlier inthis chapter. 2. Insert the tip of a small flat-bladed screwdriver, or equivalent, under theplastic tab on the San-in plastic retainer (A in figure). 3....
4-8 Upgrading Your System Replacing the Pentium II Processor This subsection provides the procedure for upgrading the Pentium II Processorin your system. The Pentium II processor is packaged as a Single EdgeConnector Cartridge (SECC), packaged as a Single Edge Processor Package(SEPP), or packaged as...
Upgrading Your System 4-9 Replacing the SECC Version 1. Power off the system and remove the left side panel as described earlier inthis chapter. 2. Press the processor latches toward the center of the SEC cartridge to freethem from the retention module, Item A in Figure "Removing a Processor"...
4-10 Upgrading Your System 7. Remove the new processor from its antistatic package and place it on agrounded, static-free surface or conductive foam pad. 8. Position the thermal pad on top of the new processor so that the holes in thethermal pad line up with the holes in the processor. 9. Position t...
Upgrading Your System 4-11 Replacing the SEPP Version 1. Power off the system and remove the left side panel as described earlier inthis chapter. 2. Pull the processor latches, Item A in Figure "Removing a Processor" below,out away from the edges of the SEPP to free them from the UniversalRe...
4-12 Upgrading Your System 7. Remove the new processor from its antistatic package and place it on agrounded, static-free surface or conductive foam pad. 8. Position the heat sink, Item C in Figure "Processor Heat Sink Assembly"above, on the front of the new processor so that the holes in th...
Upgrading Your System 4-13 Replacing the SECC2 Version 1. Power off the system and remove the left side panel as described earlier inthis chapter. 2. Pull the processor latches, Item A in Figure "Removing a Processor" below,out away from the edges of the SEC cartridge to free them from theUn...
Upgrading Your System 4-15 DIMMs The system board contains three DIMM sockets labeled 1 through 3. Eachsocket can hold a single 72-bit DIMM module with 32MB, 64MB, 128MB, or256MB of memory. When all three sockets are populated, the system boardsupports a maximum of 768 MB of memory with 256MB DIMMs....
4-16 Upgrading Your System Memory DIMM Configurations This table lists the distribution of DIMMs for specific memory configurations. System Memory Configurations Capacity per DIMM slot (MB) any DIMM slot order System Capacity(MB) Slot 1 Slot 2 Slot 3 32 32 64 32 32 64 64 96 32 32 32 96 64 32 128 64 ...
Upgrading Your System 4-17 Installing DIMMs 1. Power off the system and remove the left side panel as described earlier inthis chapter. CAUTION Observe static precautions. Use an antistatic wrist strap.Hold DIMMs only by their edges. 2. Holding the DIMM module only by the edges, remove it from its a...
4-18 Upgrading Your System Removing DIMMs CAUTION Use extreme care when removing a DIMM. Too muchpressure can damage the socket slot. Apply only enoughpressure on the plastic ejector levers to release the DIMM 1. Power off the system and remove the left side panel as described earlier inthis chapter...
Upgrading Your System 4-19 Option Boards This section describes how to install and remove ISA and PCI option boards.The system board has two ISA bus expansion slots and four PCI bus expansionslots. One of the ISA connectors shares a chassis expansion slot with a PCIconnector. The high-performance PC...
4-20 Upgrading Your System Installing an Option Board 1. Power off the system and remove the left side panel as described earlier inthis chapter. 2. Remove and save the expansion slot retainer bar by pressing down on its topsnap fastener and pulling the bar out. Removing the Expansion Slot Retainer ...
Upgrading Your System 4-21 3. Remove and save the expansion slot cover by sliding it straight back and outof the slot. Removing the Expansion Slot Cover CAUTION Observe static precautions. Use an antistatic wrist strap. 4. Remove the option board from its protective wrapper, holding the boardonly by...
Upgrading Your System 4-23 Removing an Option Board Note: Expansion slot covers must be installed on all vacant slots to maintain the electromagnetic emissionscharacteristics of the system and to assure proper cooling of the system components. 1. Power off the system and remove the left side panel a...
4-24 Upgrading Your System Hard Disk Drives Your system supports a variety of SCSI hard disk drives. The SCSI drives mustuse the industry standard 80-pin Single Connector Attachment (SCA) connector.Contact your sales representative or dealer for a list of approved devices. Theinternal hard disk driv...
Upgrading Your System 4-25 Installing or Swapping a Hard Disk Drive in a Hot-swap Bay This procedure describes installing a new drive or swapping out a faulty drivefrom one of the seven hot-swap SCSI disk drive bays. The 3 1/2-inch SCSIdrives must use the industry standard 80-pin Single Connector At...
4-26 Upgrading Your System Installing or Swapping a Hard Disk Drive 1. Open the front door as described earlier in this chapter. 2. If installing a hard disk drive in a disk carrier for the first time, perform thefollowing procedures: n Pull the handle out of the disk carrier's front panel and remov...
Upgrading Your System 4-27 3. If swapping a hard disk drive, remove its carrier from the SCSI hard diskdrive bay and perform the following procedures: CAUTION Depending on the drive fault, the drive may be still spinningwhen you remove it. Follow the next steps exactly whenremoving drives. n Pull th...
4-28 Upgrading Your System 8. Install the drive carrier with drive into the bay as follows: n Close the drive carrier handle. n Align the drive carrier with the bay guide rails. n Slide the drive carrier into the bay until it docks with the SCSI backplane connector. Installing a Disk Carrier into th...
Upgrading Your System 4-29 Removable Media Devices A variety of IDE and SCSI removable media devices can be installed inperipheral bays A, B, C, D, and E. An IDE CD-ROM is always mounted in bayA. A 3.5-inch diskette drive is always mounted in bay C. Other devices shouldbe installed in the first avai...
4-30 Upgrading Your System If you are adding or removing a SCSI removable media device, consider thefollowing: n The optional SCSI tape drive address assignment is 2. n The SCSI termination resistors must be installed in the last SCSI drive of the daisy chain cabling. If the SCSI tape is your only S...
Upgrading Your System 4-33 Attaching the Device Side Rails 9. Install the media device into the bay as follows: n Move any cables in the bay out of the way. n Align the rails on the media device with the supports in the bay. n Slide the device into the bay until it locks in place. Installing a Remov...
Upgrading Your System 4-35 Removing a 5.25-Inch Device 1. Power off the system, unplug the system power cords, and remove theappropriate side panel depending upon the bay you are removing the mediadevice from and as described earlier in this chapter. 2. Open the front door as described earlier in th...
4-36 Upgrading Your System 5. Disconnect the power cable (A) and ribbon data cable (B) from the deviceyou are removing. Removing a Removable Media Device 6. Remove the device from the peripheral bay by pushing in on its drive railclips and pull the device completely out of the bay (see Figure above)...
Problem Solving 5-3 Troubleshooting Checklists The following subsections provide troubleshooting checklists for problems that occur atinitial system startup, when you run new application software, and after the systemhardware and software have been running correctly. Initial System Startup Incorrect...
5-4 Problem Solving Running New Application Software Problems that occur when you run new application software are usually related to thesoftware. Faulty equipment is much less likely, especially if other software runscorrectly. If you have problems while running new application software, check thef...
Problem Solving 5-5 After System Has Been Running Correctly Problems that occur after the system hardware and software have been runningcorrectly often indicate equipment failure. However, many situations that are easy tocorrect can also cause such problems. If you have problems after the system has...
5-6 Problem Solving Additional Troubleshooting Procedures This section provides a more detailed approach to diagnostic testing and identificationof a problem and locating its source. Use the following troubleshooting procedures to help you identify a problem. Thesegeneral procedures lead you through...
Problem Solving 5-7 Monitoring POST Each time you turn on the system, the Power-On Self-Test (POST) runs automaticallyand checks the system board, processor board, memory, keyboard, and most installedperipheral devices. During the memory test, POST displays the amount of memory that it is able to ac...
5-8 Problem Solving POST Keys and Errors Action/Message Description If POST Beeps BeforeVideo Appears Initialization failed before video initialized. Most beep codeerrors are fatal; initialization cannot continue. Refer to thesection “BIOS User’s Information” in this chapter. If Monitor Displays Err...
Problem Solving 5-9 Specific Problems and Corrective Actions This section provides possible solutions for the following specific problems: n Power LED does not light n No beep or incorrect beep pattern n No characters appear on screen n Characters on the screen appear distorted or incorrect n System...
5-10 Problem Solving Incorrect or No Beep Code Check the following: n Is the speaker enabled? n Is the speaker cable connected to the system board? If the system operates normally, but there was no beep, the speaker may be defective,contact your service representative for assistance. Record the beep...
Problem Solving 5-11 Characters are Distorted or Incorrect Check the following: n Are the brightness and contrast controls properly adjusted on the video display?Refer to the documentation supplied with your video display. n Are the video monitor's signal and power cables properly installed? n If th...
5-12 Problem Solving CD-ROM Drive Activity Light Does Not Light Check the following: n Is the power and signal cable to the CD-ROM drive properly installed? n Are all relevant switches and jumpers on the drive set correctly? n Is the drive properly configured? n Is the onboard IDE controller enabled...
Problem Solving 5-13 Enable F2 Prompt by Using SSU 1. Insert your SSU diskette in the diskette drive. This is the diskette that is created bycopying the SSU software from E XPRESS B UILDER CD-ROM that comes with the system. 2. Reboot the system by pressing Ctrl+Alt+Del while at the DOS operating sys...
5-14 Problem Solving Enable F2 Prompt by Changing a Jumper and Using SSU If you do not have an SSU diskette or CD available, you can clear CMOS memory toenable the F2 prompt. This means you must change a jumper on the system board, run the SSU, save your changes, and change the jumper back to the de...
Problem Solving 5-15 Problems with the Network The server hangs when the drivers are loaded: n Change the PCI BIOS interrupt settings. Try the “PCI Installation Tips” below. Diagnostics pass, but the connection fails: n Make sure the network cable is securely attached. n Make sure you specify the co...
5-16 Problem Solving PNP Installation Tips Some common PCI tips are listed here. n Reserve interrupts (IRQs) and/or memory addresses specifically for ISA adapters.This prevents PCI cards from trying to use the same settings ISA cards are using.Use the SSU to keep track of ISA adapter resources. n Ce...
Problem Solving 5-19 BIOS Messages (Continued) Message Description System timer error* The timer test failed. Requires repair of the systemboard. UMB upper limit segment address: nnnn Displays the address nnnn of the upper limit of the Upper Memory Blocks, indicating released segments ofthe BIOS, wh...
5-20 Problem Solving POST Error Codes and Messages Whenever a recoverable error occurs during POST, BIOS displays a message on thevideo display screen and causes the speaker to beep as the message appears. The“POST Error Codes and Messages” table is a list of the error codes and messageswritten at t...
A System Cabling n System Cabling n Before You Begin n Static Precautions n Standard Configuration n RAID Configuration
A-2 System Cabling System Cabling This appendix contains information and procedures on cabling configurations used inyour system. The cabling configurations include: n Standard Configuration n RAID Configuration. Before You Begin WARNING The DC push-button on/off switch on the front panel does not t...
System Cabling A-3 Standard Configuration Your system is cabled using a dual channel on-board IDE Controller and an on-boardSymbios Logic SYM53C875 SCSI Controller. The on-board IDE controller supportsthe internally mounted CD-ROM as its first (master) device and an optional IDE deviceas its second ...
A-4 System Cabling B D E F G K O I M J N H L P Q A C A. Seven SCSI disk drive bays J. IDE slave device B. SCSI hard disk drives K. Secondary IDE cable (cable not supplied) C. SCSI backplane L. Secondary IDE connector D. Wide SCSI interface cable M. IDE master device (CD-ROM) E. Wide SCSI connector (...
System Cabling A-5 Standard System Cable Routing A—Wide SCSI cable (68 pins)B—IDE cable (40 pins)
A-6 System Cabling RAID Configuration The RAID options available for your system are the Mylex AcceleRAID ™ 150 and the Mylex AcceleRAID 250 Controller boards, which gives your system the added securityof fault tolerance. If you order a system with a RAID controller, the system is pre-cabled at the ...
System Cabling A-7 B D E F G K O I M J N H L P R A C Q A. Seven SCSI disk drive bays J. IDE slave device B. SCSI hard disk drives K. Secondary IDE cable (cable not supplied) C. SCSI backplane L. Secondary IDE connector D. Wide SCSI interface cable M. IDE master device (CD-ROM) E. Wide SCSI connector...
B System Setup Utility n System Setup Utility (SSU) n Creating SSU Diskettes n Running the SSU n Exiting the SSU
B-2 System Setup Utility System Setup Utility (SSU) The System Setup Utility (SSU) is a DOS-based utility that supports extendedsystem configuration operations for onboard resources and add-in boards. It alsoallows you to view the system event log and to set system boot and securityoptions. Use the ...
System Setup Utility B-3 Creating SSU Diskettes SSU may be run directly from the E XPRESS B UILDER CD-ROM or from DOS- bootable diskettes. Before you can run the SSU from diskettes, you must copythe SSU from the E XPRESS B UILDER CD-ROM to a diskette. If your diskette drive is disabled, or improperl...
B-4 System Setup Utility Running the SSU 1. Turn on your video monitor and your system. 2. There are two ways to start the SSU: n After creating an SSU diskette from the CD: Insert the SSU diskette in drive A, and reboot your server from the diskette. n From diskette after installing your operating ...
System Setup Utility B-5 Customizing the SSU The SSU lets you customize the user interface according to your preferences.The AF sets these preferences and saves them in the AF.INI file so that theytake effect the next time you start the SSU. There are three user-customizablesettings: n Color— this b...
B-6 System Setup Utility Launching a Task It is possible to have many tasks open at the same time, although some tasksmay require complete control to avoid possible conflicts. The tasks achievecomplete control by keeping the task as the center of operation until the usercloses the task window. There...
System Setup Utility B-7 Resource Configuration Add-in (RCA) Window The RCA provides three major functions: n Creates representations of devices that cannot be discovered by thesystem (ISA cards) n Modifies the contents of the system by adding and removing devices n Modifies the resources used by de...
B-8 System Setup Utility RCA Window Defining an ISA Card An ISA card usually comes with a vendor-created .CFG file that specifies theresources the card requires to function properly. If the .CFG file is unavailable,you must manually create it or define the card through the SSU. Defining anISA card c...
System Setup Utility B-9 Adding and Removing ISA Cards Adding and removing cards through the RCA provides a way for the RCA torun its conflict detection algorithms on the resources requested by the cards.This alerts you to any possible problems with that particular card in the currentconfiguration. ...
B-10 System Setup Utility Modifying Resources Modifying the resources of a device may be necessary to accommodate certainoperating systems, applications, and drivers. It may also be necessary to modifyresources to resolve a conflict. To modify the resources associated with a device: 1. Highlight the...
System Setup Utility B-11 Recommended Resource Settings The following table shows the recommended RCA system board settings for asample system and provides a place for you to record any changes you make tothe settings. SYSTEM GROUP NORMAL SETTING YOUR CONFIGURATION System Identification and VersionI...
B-12 System Setup Utility System Resource Usage Clicking on the Resource Use button in the Configuration window displays theSystem Resource Usage window. This window shows what resources eachdevice is consuming. This information is useful for choosing resources if aconflict occurs. Devices can be or...
System Setup Utility B-13 Multiboot Add-in (MBA) Window The MBA lets you set the system boot priority. The boot priority is the order theBIOS uses to boot the operating system from various devices in your system. To set the boot priority of your system: 1. From the SSU Main Menu, launch the MBA by s...
B-14 System Setup Utility System Event Log (SEL) Window The SEL displays information on the events stored in the system log area. Theinformation stored includes the name of the event, the date and time the eventoccurred and data pertinent to the event. Event data may include POST errorcodes that ref...
System Setup Utility B-15 Exiting the SSU Exiting the SSU causes all windows to close. 1. Exit the SSU by opening the menu bar item File in the SSU Main window. 2. Click on Exit or Highlight Exit, and press Enter .
C Emergency Management Port n Emergency Management Port n How the EMP Works n EMP Requirements and Configurations n Setting Up the Server for the EMP n Main EMP Window n Phonebook n Management Plug-ins
C-2 Emergency Management Port Console Emergency Management Port The Emergency Management Port (EMP) allows remote server management via amodem or direct connection. The COM2 port on your server provides an interface toConsole Manager software located in a second system. Modem Modem Modem Connection ...
Emergency Management Port Console C-3 How the EMP Works The EMP shares use of the COM 2 port with your system. When the EMP has controlof the port, the port operates in command state. When the system has control of it, theport operates in redirect state. When connecting to a server, the EMP checks t...
Emergency Management Port Console C-5 EMP Access Modes (Server not Configured for Console Redirect) Mode Server is powered off During POST After OS boots Disabled Redirect window appears, but isblank Redirect windowappears, but is blank Redirect windowappears, but isblank Pre-boot EMP commands avail...
C-6 Emergency Management Port Console Setting Up the Server for the EMP To use the EMP, you must configure the server's BIOS with specific settings. Thesesettings take place in two submenus of the BIOS Server menu, the System ManagementSubmenu and the Console Redirect Submenu. The earlier BIOS setti...
Emergency Management Port Console C-7 Console Redirection Submenu These settings in the Console Redirection Submenu of the Server menu must be set exactly as noted to be able to use the EMP. COM Port Address : Select 2F8. This is the COM 2 port that must be used by the EMP. The IRQ# setting automati...
C-8 Emergency Management Port Console Status Bar The status bar displays at the bottom of the current window. It contains the followingstatus information: n SERVER NAME : the name of the server (stored in the Phonebook). n LINE : the type of line connection. This would be either direct or modem. n M...
Emergency Management Port Console C-9 Server Control Operations Three server control operations are available from the menu or toolbar of the main EMPwindow, remote server connection, powering the server on and off, and resetting theserver. The server console mode can also be switched between EMP ac...
Emergency Management Port Console C-11 Reset Selecting Reset from the Action menu generates the Reset dialog so that you canremotely reset the server with post-reset options. Reset Dialog Options available in the dialog are: n System Reset - resets the server with the selected post-reset options. Th...
C-12 Emergency Management Port Console Phonebook The EMP provides a support plug-in known as the Phonebook. The Phonebook storesnames and numbers of servers in a list that can be updated by adding, modifying ordeleting entries. The Phonebook can be opened from the main menu and tool bars, orlaunched...
Emergency Management Port Console C-13 Management Plug-ins SEL Viewer The SEL viewer provides access to the System Event Log on the server and can displayrecords in either hexadecimal or text (verbose) form. Options available through theSEL viewer (see the SEL Viewer figure below) are: n View the SE...
C-14 Emergency Management Port Console SEL Viewer Menu Options The following menu options are found on the SEL viewer menu bar: n File Open - you can view SEL data from a previously saved file if it was stored in binary format. Selecting the Open menu item allows you to specify a filenameunder whi...
Emergency Management Port Console C-15 Sensor Type Codes The Sensor Type Code Table provides information regarding: n The type of sensor generating the SEL entry n The name of the sensor n The microcontroller which initiated the SEL entry n The warning or error which initiated the SEL entry. Using t...
Emergency Management Port Console C-17 System Event Logging Format Table Sensor Type andNumber in verbose Sensor Type andNumber in hex Event Descriptionin hex Event type Event Description System Event #EF 12 EF E7 01 -- -- System Boot Event System Boot Event… System Event #EF 12 EF E7 00 -- -- Syste...
C-18 Emergency Management Port Console SDR Viewer Menu Options The following menu options are found on the SDR viewer menu bar: n File Close - closes the SDR viewer. Exit - exits the EMP. n View Display all Records - displays all records from the SDR repository. SDR Type - displays the recor...
Emergency Management Port Console C-19 FRU Viewer Menu Options The following menu options are found on the FRU viewer menu bar: n File Close - closes the FRU viewer. Exit - exits the EMP. n View Display all Records - displays all FRU data, which consists of chassis, board, and product informat...
D-2 System Status Hardware Support Information System Status Hardware Support Information This appendix helps you identify and find a system status hardware item indicated byone of several software monitoring components. The software monitoring components as they are related to the hardware system s...
Glossary 1 Glossary A AC (Alternating Current) The type of current available in wall outlets. All computers mustconvert alternating current to direct current to operate. See also DC. address A label, name, or number that identifies a location in computer memory. ASCII (American Standard Code for Inf...
Glossary 3 CPU (Central Processing Unit) See microprocessor. CRT (Cathode-Ray Tube) The type of video display used in monitors for desktop computers. D DC (Direct Current) The type of current available in the rechargeable battery packs used inportable computers. See also AC. default The factory sett...
4 Glossary EMP The Emergency Management Port (EMP) provides an interface to the Console Manager.This interface allows remote server management via a modem or direct connection. EMS (Expanded Memory Specification) A method of accessing memory beyond the 640K limitof DOS by exchanging data in and out ...
Glossary 5 H hard disk drive See disk drive. hardware The physical parts of your computer, including the keyboard, monitor, disk drives, cables,and circuit cards. hot swap A method used to insert or remove SCSI disk drives into or from an operating bus. Thismethod is typically used in RAID subsystem...
6 Glossary L LAN (Local Area Network) A group of computers linked together within a limited area toexchange information. LCD (Liquid Crystal Display) The type of video display used in portable computers. LED (Light-Emitting Diode) A small electronic device that glows when current flows through it. L...
Glossary 7 N NVRAM (Nonvolatile RAM) A type of RAM that retains its contents even after the computer ispowered off. This memory stores EISA configuration information. See also RAM andSRAM. O operating system A set of programs that provides the interface between other software programs and thecompute...
Equipment Log 1 Equipment Log Use this equipment log form to record pertinent information about your system. Youwill need some of this information to run the System Setup Utility. Be sure to updatethe equipment log when you add options. Record the model and serial numbers of the system components, d...
2 Equipment Log Component Manufacturer Name & Model Serial Number(if available) Date Installed Server System Board Processor 1 DIMM Slot 1 DIMM Slot 2 DIMM Slot 3 Modem Diskette Drive A Diskette Drive B Tape Drive 1 Tape Drive 2 CD-ROM Drive 1 Hard Disk Drive 1 Hard Disk Drive 2 Hard Disk Drive ...
Index-1 A Add-in boards ISA, B-2PCI, B-2 Administrative password, 1-14Advanced Menu, configuring in Setup, 3-7 B Battery installing, 4-7 BIOS recovering, 3-27 BMC, 1-13Boot block write protect default jumper, 3-27, 3-28 Boot menu, configuring, Setup, 3-15 C Cabling, A-3Caution leave boot block prote...
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