NEC DS2000 - Manuals

Extension Hunting .......................................................103Flash ............................................................................104Forced Trunk Disconnect ............................................105Group Call Pickup .....................................................

Account Codes are codes that youdial to categorize and/or restrictoutside calls. You can dial anAccount Code while placing acall or while on a call. There arethree types of Account Codes: ● Optional (Unforced) Account Codes Optional Account Codes allow you to enter an Account Codewhile placing an ou...

4. (Outgoing call only) Dial your outside number. To enter a Forced Account Code: 1. Access a line for an outside call (any method you prefer). You hear three beeps indicating that you must enter an Account Code. 2. Enter your Account Code (up to 10 digits, using 0-9). If your system uses Verified A...

If you have a 22-Button or34-Button Display telephone, itprovides a two-line, 20-characterper line alphanumeric display.The first line displays the dateand time (while idle) and feature status messages. The second line displays the Interactive SoftKey definitions. If you have a 34-Button Super Displ...

If you are an attendant (also calledan operator), you are the system’scall processing focal point. Inaddition to all the features of thestandard keyset, your attendant extension also has the following unique features. Initially, onlyyour attendant extension has these capabilities. Refer to the indi-...

Attendant Call Queuing Attendant Call Queuing helps minimize congestion if your atten-dant extension is the overflow destination for unanswered calls. As an attendant, your extension is never busy to your co-workers.Instead, an unlimited number of Intercom calls can queue (i.e., waitin line) for you...

Auto Redial periodically redials abusy outside number. If you placean outside call and the call recipi- ent is busy, you can press a soft key to enable Auto Redial. Youdon’t have to retry the number, hoping it will go through. Auto Redial will periodically retry the number up to 15 times.Auto Redial...

Background Music (BGM) sendsmusic to the speaker in your tele-phone while it is idle. BGMrequires that your company havea music source (such as a CDplayer or radio) connected to your system. Background Music automatically turns off whenyour phone rings or you receive a paging announcement. To turn B...

Barge In permits you to breakinto another extension user’sestablished call. This sets up athree-way conversation between you and the other two parties on the initial call. You can Barge Inon an Intercom call and on an outside call. !! CAUTION !! Unauthorized intrusion on calls using this feature may...

You can have Call Coverage Keysfor co-worker’s telephones, RingGroups, and Extension HuntingUCD Groups. Your Call Coverage Key can ring immediately when a call ringsyour co-worker or group, ring after a delay or just flash. In addi-tion, the Call Coverage Key lights while your co-worker is busy,flas...

Use Call Forwarding to redirectyour calls to another extension orVoice Mail. In addition, you can setup Call Forwarding to reroute allcalls or just outside calls. There are four types of Call Forwarding: ● Call Forwarding When Not Answered Calls ringing your phone forward when you don’t answer. ● Ca...

2. Dial or press for Call Forwarding Immediate. You see: OR Dial or press for Call Forwarding No Answer. You see: OR Dial or press for Call Forwarding Busy/No Answer. You see: OR Dial or press + for Off Premise Call Forwarding. (See Call Forwarding Off Premise onpage 21 for more.) You see: OR OFFP M...

Dial or press + for Personal Answering Machine Emulation. (See Voice Mail on page188 for more.) You see: OR Dial or press + to select a Selectable Display Message. (See Selectable DisplayMessaging on page 163 for more.) 3. Dial destination extension or 0 (or 01-04) for your operator. OR Dial the Voi...

To cancel Call Forwarding 1. Press and dial , or press your Call Forwarding key. OR Press + + . You see: 2. Dial , press , or press to cancel Call Forwarding. NONE CFWD PGM Call Forwarding 14 80000mfh08-01.qxd 12/10/04 3:20 PM Page 14

Call Forwarding at your Super Display Telephone To activate Call Forwarding: 1. Press and dial , or press your Call Forwarding key. OR Press + . You see: 2. Dial or press for Call Forwarding Immediate. You see: OR IMMEDIATE CALL FWRD PROGRAM Call Forwarding 15 80000mfh08-01.qxd 12/10/04 3:20 PM Page...

Dial or press for Off Premise Call Forwarding. (See Call Forwarding Off Premise on page21 for more.) You see: OR Dial or press for Personal Answering Machine Emulation. (See Voice Mail on page188 for more.) You see: OR ANS MACHINE OFF-PREMISE Call Forwarding 17 80000mfh08-01.qxd 12/10/04 3:20 PM Pag...

Dial or press to select a Selectable Display Message. (See Selectable Display Messaging onpage 163 for more.) You see: 3. Dial destination extension or 0 (or 01-04) for your operator. OR Dial the Voice Mail master number. OR Press . You see: MESSAGE Call Forwarding 18 80000mfh08-01.qxd 12/10/04 3:20...

4. Select the Call Forwarding type: – Dial 2 or press to forward all calls. – Dial 8 or press to forward just outside calls. If you forward your calls immediately to a co- worker, only the user at the forwarding destinationcan call you on the Intercom. TRUNK ONLY ALL Call Forwarding 19 80000mfh08-01...

If you have a display keyset, OffPremise Call Forwarding allowsyou to forward your calls to anoff-site location (such as a cellphone or remote office). You can stay in touch by having Off Premise Call Forwarding automatical-ly forward your calls while you are away from the office. To set up Off Prem...

5. If you press to store the number in a Speed Dial bin, you see: – Select the Speed Dial bin (dial 701-720 or press the bin key) you want to use + HOLD to exit. OR If you press to store a new number (automati- cally in Speed Dial bin 720), you see: – Enter the line number (e.g., 1 for line 1), line...

If you pressed to view your currently stored number, you see: – Press SPK to exit the VIEW mode. 6. You see: 7. Select the Call Forwarding type: – Dial 2 or press to forward all calls. – Dial 8 or press to forward just outside calls. 8. Once returning to idle, your telephone display will show: – FWD...

2. Press . OR Dial . OR Press . Off Premise Call Forwarding at your Super DisplayTelephone To set up Call Forwarding Off Premise: 1. Press the and dial , or press your Call Forwarding key OR Press + . You see: CALL FWRD PROGRAM NONE Call Forwarding Off Premise 25 80000mfh08-01.qxd 12/10/04 3:20 PM P...

2. Dial or press . You see: – Press to select a Speed Dial bin as your Off Premise Call Forwarding number. – Press to store a new Off Premise Call Forwarding number (automatically in bin 720). – Press to view the currently enabled Off Premise Call Forwarding number (if any). 3. If you press to store...

– FWD OFP indicates that Off Premise Call Forwarding is enabled, followed by the number. – If you selected a Speed Dial bin with a stored name, the name will display instead. To cancel Call Forwarding Off Premise: 1. Press and dial , or press your Call Forwarding key OR Press + . You see: 2. Press ....

If you have a 22-Button Non-Display Telephone It is strongly recommended that you use a display telephone when setting up Off Premise Call Forwarding. If you don’thave a display telephone, the following procedure explainshow you can use a 22-button non-display set to enable OffPremise Call Forwardin...

If you have a display keyset, CallScreening lets you listen to(screen) a voice mail message asit is being left in your IntraMailmailbox. Call Screening emulatesa standard home answering machine — in addition to providing more control when handlingincoming messages. Similar to Personal Answering Mach...

Automatic Call Screening With Automatic Call Screening enabled, your extension willimmediately screen (broadcast) an incoming message as soon asthe caller starts to leave the message in your mailbox. You heartwo beeps followed by the caller’s voice. MW LED Operation Change If your system provides Ca...

— To continue listening to your caller’s message as it is being recorded:Do nothing. — To exit Call Screening and allow the message to continue recording in private: Press . — To use another feature or process another call: Press any other feature key. To exit Call Screening and allow the message to...

2. Press to turn Automatic Call Screening on. OR Press to turn Automatic Call Screening off. The top line of the display shows the Automatic Call Screening status. 3. Press to exit. To intercept the call (and stop recording the message): ● . Press , or Press SPK , or Lift the handset, orPress MW . T...

If your phone has a Call Timerkey, your display can keep trackof your time on a call. There are two types of Call Timer keys: ● Manual Call Timer Any time while placing a call or while on a call, you canpress your Manual Call Timer key to start the Call Timer. TheCall Timer will continue until you h...

● Wrap-up Timer Display After hanging up a timed call, your display will show theCall Timer data for 6 seconds before returning to idle. Thisgives you time to make a record of the timed call. To time your outside call if you have an Automatic CallTimer key: 1. Place or answer outside call.– The Call...

To review the duration of your last timed call: 1. While idle, press the Manual or Automatic Call Timerkey.– Press CLEAR or wait 6 seconds to return to idle Time/Date display. Call Timer 37 80000mfh08-01.qxd 12/10/04 3:20 PM Page 37

With Call Waiting, a co-workercan call you while you’re busyand wait in line (Camp-On) foryou to become free. You’ll heartwo beeps indicating that your co-worker is waiting. The call goes through when your extensionbecomes free. Note: If you have more than one caller waiting, they queue (i.e., wait ...

When you call a busy co-worker,you can leave a Callback requestfor a return call. There is no needto keep calling your co-workerback, hoping to find them idle. Here’s how Callback works: ● You call a busy co-worker and leave a Callback. ● When your co-worker becomes free, your phone automaticallysta...

Caller ID allows your telephonedisplay to show the incomingcaller’s telephone number andoptional name. Caller ID supportsyour telephone company’s CalledNumber Identification (CNI) and Called Number Delivery (CND) service, when available. Single and Multiple Message Format There are two types of Call...

If your system has Caller IDenabled, Caller ID logging stores ina log your caller’s number andoptional name for each outside callthat rings the system. You can viewthis log on your telephone display, allowing you to easily review and redial your calls. The system can log calls directly to your exten...

Outside calls can ring your exten-sion directly, without having to betransferred by your company’soperator or receptionist. To answer an outside call: Outside calls normally flash red on your line/loop keys. If a line/loop key is flashing green, the call is aDirect Inward Line (DIL) to your phone. T...

There are many different waysyou can place outside calls.Choose the one which works bestfor you. Check with yourCommunications Manager to find out what options are available on your phone. Following is a list of your options for placing outside calls: ● Pressing a Line Key Normally, you have line ke...

To place a call using a line or loop key: 1. Press the key. The key will light green and you’ll hear dial tone from your outside line. If you have Store and Forward enabled and are using a loop key, the system will dial out your call 6 seconds after you dial the last digit. To avoid wait-ing, dial #...

To place a call over a specific line (using Line Dial-Up orDirect Line Access): 1. Press . 2. For Line Dial-Up: Dial + + line number (e.g., 01 for line 1). OR For Direct Trunk Access: Dial + line number (e.g., 01 for line 1). 3. Dial the outside number you want to call. Toll Restriction may prevent ...

– For Your Notes – 53 Central Office Calls, Placing 80000mfh08-01.qxd 12/10/04 3:20 PM Page 53

Conference lets you add additionalinside and outside callers to yourconversation. In addition toConference, there are other ways to have a telephone meeting. Refer also to Barge In, Group Listen,Meet-Me Conference, Privacy Release Groups and TandemTrunking (Unsupervised Conference). To set up a Conf...

55 With Dial Number Preview, youcan dial and review a numberbefore the system dials it out. To dial using Dial Number Preview: 1. Do not lift the handset, press or press . 2. Dial . 3. Dial the number you want to call. If you make a dialing mistake, refer to Correcting the Displayed Digits below. 4....

4. Press a line key to have the system automatically dial thedisplayed number. Dial Number Preview Editing Example To replace 2049265410 with 203-926-5400: 1. Dial + 2049265410. You see: 2049265410- 2. Press until you see: 20-9265410 3. Dial . You see: 203-265410 4. Press until you see: 20392654-0 5...

If the DSS feature is enabled foryour phone, all your Programmable Function Keys become DSS keys when you press ICM. Thisgives you one-button Intercom access and Transfer to co-work-ers. ( If this “key toggling” operation is not desirable, consider using the Hotline or Call Coverage Keys features in...

Your optional DSS Console pro-vides additional one-button accessto co-workers, outside lines andsystem features. If you do a lot ofcall processing, your console willbe a welcome convenience. There are two types of DSS Consoles:the 24-Button and the 110-Button. Eachconsole has the same capability, li...

DSS Console Key Assignments Account Code Key Code: . . . . . . . . . . . . . . .26BLF: . . . . . . . . . . . . . . . . . . .Off: Account Code inactive On: Account Code active for callFast Flash: Account Code entry mode Operation: . . . . . . . . . . . . . . .Press to enter Account Code, then press a...

Default DSS Console Key Assignments The illustrations below show your DSS Console’s default (factory-installed) key assignments. Check with your CommunicationsManager to see if your console assignments differ from the defaults. 110-Button DSS Console Default Assignments Direct Station Selection Cons...

Direct Station Selection Console 63 24-Button DSS Console Default Assignments 80000 - 25 300 312 301 313 302 314 303 315 304 316 305 317 306 318 307 319 308 320 309 321 310 322 311 323 80000mfh08-01.qxd 12/10/04 3:20 PM Page 63

Directed Call Pickup permits youto pick up (intercept) a call ring-ing a co-worker’s extension. You can use Directed Call Pickup to pick up the following typesof calls ringing a co-worker’s phone: ● An outside line ringing a line key ● A co-worker’s Direct Inward Line ● A transferred outside call ● ...

Directory Dialing allows you toselect a co-worker or outside callfrom a list of names, rather thandialing the phone number. (You must have a display telephone to use Directory Dialing.) There arethree types of Directory Dialing: C (2) System ( C ompany-wide) Speed Dial names I (4) I ntercom names (i...

Use Distinctive Ringing to cus-tomize the way your telephonerings. If you are in a large workarea with other co-workers, set upDistinctive Ringing so you’llalways know when calls are for you. In addition, Distinctive Ringing helps you more easily differen-tiate the types of calls ringing your phone....

Extension Override instead of Distinctive Ring Configuration if you just want to change the way your outside calls ring. Or, youcan first set up Distinctive Ring Configuration and then use Extension Override to further customize ringing. ( Note that your Extension Override selections always override...

To customize ringing at your super display telephone: – Your extension’s Class of Service may block you from doing this. Ask your Communications Manager. 1. While your phone is idle, press . You see: 2. Press . You see: 3. Press . You see: CONFIG RING PROGRAM 72 Distinctive Ringing 80000mfh08-01.qxd...

For the option you choose to change:– Press to change the ringing pitch, then go to step 5. – Press to change the ringing pattern, then go to step 5. – Press to cancel your selection and return to the previous step. – Press to save your changes (if you went to step 5 and made any changes). – Press t...

1. While your phone is idle, press . You see: 2. Press . You see: 3. Press to change the ringing for your outside calls (Extension Override). You see: 4. Select the outside call ringing mode you want to change.– Press for day mode calls. – Press for night mode calls. – Press for delay ring calls. Yo...

To customize ringing for outside calls from your superdisplay telephone: – Your extension’s Class of Service may block you from doing this. Ask your Communications Manager. 1. While your phone is idle, press . You see: 2. Press . You see: RING PROGRAM 76 Distinctive Ringing 80000mfh08-01.qxd 12/10/0...

Key Ring Override ☎ Set up Unique Ringing for your Line, CallCoverage, and Group Call Pickup Keys. To set up Key Ring Override for your 22-button or 34-but-ton display telephone: – Your extension’s Class of Service may block you from doing this. Ask your Communications Manager. 1. While your phone i...

5. Press one key of the type you selected above. You see(example for Line Key 01 shown below): – Dial to select Ring Type A. – Dial to select Ring Type B. – Dial to select Ring Type C. – Dial select Standard (i.e., normal ringing for this type of call). 6. Press another key to program it, or exit. T...

Administration ☎ Selecting and Storing a Default Ring Tone Set To select a new default Ring Tone Set for your 22-buttonor 34-button display telephone: 1. While your phone is idle, press . You see: 2. Press . You see: 3. Press . You see: 4. Press twice . You see: 5. Press . You see: 6. Select the Rin...

2. Press . You see: 3. Press . You see: 3. Press . You see: 4. Select the Ring Tone Set you want to use (1-3).– By default, your extension initially uses Ring Set 1. DEFAULT CONFIG RING 84 Distinctive Ringing 80000mfh08-01.qxd 12/10/04 3:20 PM Page 84

2. Press . You see: 3. Enter the System Administrator ( 0000 ), System Administrator 2 ( 9999 ), or Installer ( 372000 ) password. You see: 4. Enter the number of the default Ring Set (1-3) to whichyou want to save your phone’s configuration. ADMIN 86 Distinctive Ringing 80000mfh08-01.qxd 12/10/04 3...

Use Do Not Disturb (DND) toblock incoming calls, Off-HookSignaling and Paging announce-ments. With DND activated, incoming calls will still flash your line keys — and you can useyour phone in the normal manner for placing and processing calls. Do Not Disturb provides the following 4 DND options: 1 I...

The first line of the display shows the currently selected DND type. 3. Select the soft key for the DND type you want to select. OR Dial a digit ( 0-3 ) for the DND type you want to select. 1 (or ) = Incoming outside calls blocked 2 (or ) = Incoming Intercom calls blocked 3 (or ) = All calls blocked...

The first line of the display shows the currently selected DND type. 3. Select the soft key for the DND type you want to select. OR Dial a digit ( 0-3 ) for the DND type you want to select. 0 (or ) = Cancels DND. 1 (or ) = Incoming outside calls blocked 2 (or ) = Incoming Intercom calls blocked 3 (o...

To check your extension’s DND type: 1. Look at the second line of your display. When youenable Do Not Disturb, the display will show one of thefollowing: DND INTERCOM DND EXTERNAL DND ALL Do Not Disturb 91 80000mfh08-01.qxd 12/10/04 3:20 PM Page 91

Do Not Disturb Override allowsyou to override another exten-sion’s Do Not Disturb. You canget through to a co-worker rightaway while their phone is in Do Not Disturb. To use this option, you must have DND Overrideenabled in your Class of Service or be a Hotline partner for yourco-worker. Check with ...

The Door Box is a self-containedIntercom unit you can use to mon-itor an entrance door. A visitor atyour door can press the Door Box call button (like a door bell). The Door Box then sends chimes toall telephones programmed to receive chimes. If the Door Boxchimes ring your phone, you can talk to th...

To remotely open or close your entrance door: 1. To open the door, press or . OR To close the door, press again or . To place a call from the Door Box: 1. Press the Door Box call button. 2. When someone inside the building answers your call,speak toward the Door Box. CLOSE OPEN 94 Door Box 80000mfh0...

Use Extension Locking to secureyour phone when you leave youroffice. You may want to do this if your phone has Toll Restriction and Class of Service optionsenabled that could be easily abused. While locked, the restric-tions set up in Class of Service 15 and Toll Level 7 are inforce at your extensio...

3. Enter your PIN number + . When entering your PIN number: – CLEAR erases your entire entry. – LND backspaces over (erases) the last digit entered. Entering or Changing Your PIN Number To enter your PIN number (if you don’t have one assignedto your extension): 1. Press . 2. Dial . At a 22- or 34-Bu...

3. Enter your new PIN number + . At a 22- or 34-Button Display Telephone, you see: At a Super Display Telephone, you see: 4. To confirm your entry, reenter the PIN number you justentered in step 3 above + HOLD . At a 22- or 34-Button Display Telephone, you see: At a Super Display Telephone, you see:...

Your phone may be in a groupwith co-workers that shareresponsibility for answering calls.Each call into the group cyclesthrough the group until you or oneof your co-workers picks it up.There are three types of hunting: ● Circular Hunting With this type of hunting, a call unanswered at one member’sex...

While on a call, Flash lets you getdial tone for a new call withoutlosing your line. You may also beable to use Flash to access uniquefeatures on your outside lines.Check with your Communications Manager to find out if your outside lines offer any unique features. To Flash the line you are on: 1. Pr...

Forced Trunk Disconnect allowsyou to disconnect (release) anoth-er extension’s active outside call.This is a powerful feature that lets you access a busy line in an emergency — when no otheroutside lines are available. Normally, Forced Trunk Disconnect isreserved only for attendants and supervisors....

You and some of your co-workersmay be in a Pickup Group so youcan easily answer each other’scalls. If you hear a co-worker’sphone ringing, for example, youcan intercept their call by dialing a code or pressing your Group Call Pickup key. Ask yourCommunications Manager if you are in a Pickup Group, a...

Group Listen permits you to talkon the handset and have yourcaller’s voice broadcast over yourtelephone speaker. This lets othersin your work area listen to theconversation. Group Listen turns off your phone’s Handsfree microphone so the caller does nothear your co-worker’s voices during a Group Lis...

If you are in a Ring Group withsome of your co-workers, all yourphones will ring simultaneously fornew calls into the group. Anyone in the group can answer the Ring Group call just by lifting the handset.The following types of calls can ring your Ring Group: ● Direct Inward Lines (DILs) into the Rin...

Handsfree Handsfree allows you to process calls using the speaker and micro-phone in your telephone (insteadof the handset). Handsfree is aconvenience when you don’t havea free hand to pick up the handset(for example, when you’re typingon your computer). Handsfree Answerback Handsfree Answerback let...

To change a handset call into a Handsfree call: 1. Press . 2. Hang up the handset. To change a Handsfree call into a handset call: 1. Lift handset. User Programmable Feature # V A Enable voice-announce or ringing for your incomingIntercom calls. See User Programmable Features at the end of this guid...

Automatic Handsfree With Automatic Handsfree, you can place or answer a callHandsfree just by pressing a key. You don’t have to press SPK first. Use Automatic Handsfree when you don’t have a free handto answer a call or use a feature. Automatic Handsfree is available for: ● Call Coverage and Hotline...

You can use a customer-providedheadset on your phone in place ofthe handset. Like using Handsfree,the headset frees up your hands for other work (like typing on your computer). In addition, the headsetprovides privacy not available with Handsfree. Ask your Communications Manager what types of headse...

Headset Mode Feature Interactions ● Background Music If programmed and connected, Background Music will broad-cast over your telephone speaker while your extension is in theHeadset mode. ● Central Office Calls, Answering While you are in the Headset mode, you can press your vol-ume keys while idle t...

● Transfer Screened and unscreened transfers work just like non-headsetextensions. For example, if you press SPK to answer a screened transfer, the call will connect to your headset whenthe transferring party hangs up. Handsfree Transfers always connect to your headset, notspeakerphone. ● Volume Con...

Hold lets you put a call in a tem-porary waiting state. The caller onHold hears silence or Music onHold, not the conversation in your work area. While your call waits on Hold, you can process othercalls and use other features. Calls that you leave on Hold too longwill recall to you if you forget to ...

Hold Recall Your telephone display can show the type of call recalling, as wellas which co-worker initially placed the call on Hold. Following are the displays you see at your phone when a call placedon Hold is recalling. In the first example, the call was placed on Holdat extension 301 (which does ...

A Hotline key is a type ofProgrammable Function Key thatgives you one-button calling andTransfer to the co-worker assignedas your Hotline partner. You can have multiple Hotline keys on your phone, each set up for a differ-ent Hotline partner. Your Hotlines function as DSS/BLF keys andalso show you t...

Your display telephone hasInteractive Soft Keys that provideintuitive feature access. You’llfind it is no longer necessary toremember feature codes to use theadvanced features of your phone.Instead, the function of your soft keys change as you process calls. When appropriate, this handbook provides ...

Intercom gives you access to allyour co-workers and your sys-tem’s attendants. Handsfree Answerback Handsfree Answerback lets you answer a voice-announcedIntercom call by speaking toward your phone (without lifting thehandset). Handsfree Answerback is also a convenience when youdon’t have a free han...

Use Language Selection to chooseEnglish or Spanish as your tele-phone’s display language. If youchoose Spanish, for example, your feature status messages and soft keys will will change fromEnglish to Spanish. To change the display and soft key language at your22-Button or 34-Button Telephone: Your e...

Last Number Redial allows you toquickly redial the last outside num-ber you dialed. Quickly recall abusy or unanswered number with- out manually dialing the digits. Last Number Redial saves in thesystem memory the last 20 digits you dial, and can retain any com-bination of digits 0-9, # and *. The s...

Enhanced Last Number Redial at your 22-Button or34-Button Display Telephone To redial your last call (when Enhanced Last Number Redialis enabled): Note: If you select a line key before going to step 1, the sys- tem automatically outdials your most recent call when youpress LND . 1. Press . You see (...

Enhanced Last Number Redial at your Super DisplayTelephone To redial your last call (when Enhanced Last Number Redialis enabled): Note: If you select a line key before going to step 1, the sys- tem automatically outdials your most recent call when youpress LND . 1. Press . You see (for example): To ...

With Meet-Me Conference, youcan set up a telephone meetingwith some of your co-workers —without leaving the office. Your co-workers join the Conference by dialing a Meet-MeConference code. To set up a Meet-Me Conference: 1. Press . 2. Dial . OR Press . 3. Dial a page zone number. Your page zone numb...

You can leave a Message Waitingindication at a busy or unansweredco-worker’s phone requesting a return call. You don’t have to keep calling your co-worker back,hoping to find them available. The Message Waiting indication is aflashing MW key on your co-worker’s phone. When your co-work-er answers th...

To review your Messages Waiting and then select a mes-sage for a return call: 1. Do not lift the handset. 2. Press . The first message displays. Press MW repeatedly to display additional Messages Waiting, if any. 3. Press when the extension you want to call displays. 4. Press . If the co-worker that...

Microphone Mute lets you turnoff your phone’s Handsfree orhandset microphone at any time.Microphone Mute prevents your callers from hearing conversations in your work area. You can useMicrophone Mute while you are busy on the phone, in DND, orwhile a call is ringing. The microphone stays off until y...

2. Press . You see: The first line of the display indicates whether Handsfree Reply is on or off. 3. To turn Handsfree Reply on (if it is off), press . OR To turn Handsfree Reply off (if it is on), press . When you answer a voice-announced Intercom call (ifHandsfree Reply is off): You hear a single ...

Monitor lets you listen to the con-versation at a busy co-worker’sextension. Your busy co-workerand their caller have no indicationthat you are on the call. This fea-ture could help you if you are a service department supervisor, for example. You could listen tothe questions that your department’s c...

You can customize your exten-sion’s name. When you place anIntercom call, the name you entershows on your co-worker’s dis- play. If you are an attendant, you may also be able to program aco-worker’s name as well as the name for a ring Group or UCDHunting Group. Check with your Communications Manager...

While you are busy on a call,Off-Hook Signaling lets you knowwhen another caller is tying to getthrough. Off-Hook Signaling helps your important callers get through, without waiting in linefor you to become free. After you hear an Off-Hook Signal, youcan use another system feature to process your cu...

Paging lets you broadcastannouncements to other keysetusers and to external Pagingspeakers. Paging allows you to locate a co-worker or make an announcement without calling eachextension individually. There are two types of Paging: InternalPaging and External Paging. Internal Paging Internal Paging a...

To make an Internal Paging Announcement: 1. Press . 2. Dial or press . 3. Dial the Page Zone number or press (for All Call Page). Page zone numbers are 1-7 or 0 for All Call.If you dial *10 or *11 , your announcement broad- casts into the External Paging Zone as well. 4. Make announcement and hang u...

Park places an outside call in awaiting state (called a Park Orbit)so a co-worker can pick it up.There are two types of Park:System and Personal. Use SystemPark when you want to have yourcall wait in one of 10 system orbits (60-69). Personal Park allows you to park a call at anextension so a co-work...

To retrieve a call from a System Park Orbit: ● Standard Operation 1. Press . 2. Dial and the System Park Orbit (60-69). ● Using Your Soft Keys 1. Press and press . 2. Press . 3. Dial the System Park Orbit (0-9) and hang up. Personal Park To Park a call at a co-worker’s extension (using PersonalPark)...

● Using Your Soft Keys 1. While on an outside call, press . 2. Press . 3. Dial a co-worker’s extension number and hang up. To retrieve a call parked at a co-worker’s extension: ● Standard Operation 1. Press and dial . 2. Dial the number of the extension at which the call isParked. ● Using Your Soft ...

Park Recall Your telephone display can show the type of call recalling, as wellas which co-worker initially parked the call. Following are the displays you see at your phone when a parked callis recalling. In the first example, the call was parked in system orbit60 by extension 301 (which does not h...

Prime Line Preference allows youto get dial tone for a call just bylifting the handset. You do not haveto press a line key, loop key or the ICM key first. You can have Prime Line Preference for Intercomcalls or outside lines (regardless of whether you have a line or loopkey for the outside line). Ch...

Privacy If your extension has Privacyenabled, it automatically blocksincoming Barge In attempts andCamp-On signals from your co-workers. If you don’t want yourconversations interrupted, usePrivacy. Check with your Communications Manager to find out if your extension has Privacy. Note: If you’re on a...

Your keyset has ProgrammableFunction Keys. These keys sim-plify placing calls, answeringcalls, and using certain features. Your Programmable Function Keys are assigned for you, but canbe changed as your needs change. Your CommunicationsManager can tell you which Programmable Function Keys arecurrent...

Programmable Function Key Assignments Account Code Key Code: . . . . . . . . . . . . . . .26BLF: . . . . . . . . . . . . . . . . . . .Off: Account Code inactive On: Account Code active for callFast Flash: Account Code entry mode Operation: . . . . . . . . . . . . . . .Press to enter Account Code, th...

Programmable Function Key Assignments (Cont’d) Reverse Voice Over Key Code: . . . . . . . . . . . . . . .23+ Covered Extension (e.g., 304)BLF: . . . . . . . . . . . . . . . . . . .Off: Co-worker idle On: Co-worker busy or ringingFast Flash: Co-worker in DND Operation: . . . . . . . . . . . . . . .Wh...

You can remove problem outsidelines and co-worker’s extensionsfrom service. This helps ensuremaximum system performance.Normally, this capability is reserved for attendants and supervisors. For example, the atten-dant can busy-out a noisy line or faulty extension until servicepersonnel can repair th...

While on a handset call, ReverseVoice Over lets you make a pri-vate Intercom call to an idleco-worker. You just press and hold down your Reverse Voice Over key to make the private call.Your initial caller cannot hear the Reverse Voice Over (privateIntercom) conversation. The private Intercom call co...

To place a Reverse Voice Over call: 1. While on a handset call, press and hold your ReverseVoice Over key. You hear two beeps, then conversation with your co-worker in your handset. Your Voice Over key lights red. To return to your initial caller: 1. Release your Reverse Voice Over key. Conversation...

Ringing Line Preference lets youanswer a ringing call just by lift-ing the handset. If you primarily answer calls, Ringing Line Preference ensures that your incomingcalls have priority. Your Communications Manager can tell you ifyou have Ringing Line Preference. If you have multiple calls ringing yo...

To use Ringing Line Preference: 1. Lift the handset or press . You automatically answer the call. To bypass Ringing Line Preference: 1. Before lifting the handset or pressing , press one of the following: - - Line key- Programmable Function Key User Programmable Feature # R L P Enable or disable Rin...

Save Number Dialed permits youto save your last outside numberand easily redial it later on. Forexample, you can recall a busy or unanswered number without manually dialing the digits. Yourphone system retains the saved number until you store a new onein its place. Save Number Dialed saves in system...

You can select a preprogrammedSelectable Display Message foryour extension. Your display tele-phone callers see the selectedmessage when they call yourextension. Selectable DisplayMessaging provides you with per- sonalized text messaging. For example, you can select the mes-sage, “ GONE FOR THE DAY ...

Selectable Display Messaging at your 22-Button or34-Button Display Telephone To select a Selectable Display Message: 1. Press and dial , or press your Call Forwarding key. OR Press + . You see: 2. Dial or press + . You see: 3. Dial the message number (01-16). OR Press or to scroll through the availa...

The total number of digits/characters in the mes- sage cannot exceed 20. Use any valid characters,digits or symbols (just as if you were entering aSpeed Dial or extension name). Refer to the tablebelow when entering digits. 7. Press . DND flashes. To cancel Selectable Display Messaging: 1. Press and...

4. Press to select the message. 5. Press or to scroll through the text of the available messages . OR Press to program or append the message text. 6. Enter any additional digits. The total number of digits/characters in the mes- sage cannot exceed 20. Use any valid characters,digits or symbols (just...

2. Dial , press , or press to cancel Selectable Display Messaging. DND goes out. Entering Additional Characters Use the following table when appending (adding digits/char-acters to) Selectable Display Messages. Name Programming Press a key the indicated number of times for desired character Key 1 Ti...

Speed Dial gives you quick accessto frequently called numbers.Instead of dialing a long tele- phone number to reach a client or customer, use Speed Dial.Speed Dial also lets you store Intercom digits for quick access tocommonly used features. There are two types of Speed Dial: System and Personal. S...

To program a System Speed Dial number: Normally, only attendants and supervisors can store System Speed Dial numbers. Find out fromyour Communications Manager if you can. 1. Press and dial . OR Press + . 2. Dial the system bin number (normally 200-299). 3. Press . 4. Enter the line number you want t...

10. Repeat from step 2 to program another bin number. OR Press to exit. To dial a System Speed Dial number: 1. Press and dial . 2. Dial the system bin number (normally 200-299). OR Press a Programmable Function Key for System SpeedDial bin. The stored number dials out. 172 Speed Dial 80000mfh08-01.q...

Personal Speed Dial Personal Speed Dial provides 20 stored numbers just for yourown use. (If you have a DSS Console, the Personal Speed Dialnumbers on your console are the same as those on your phone.) Your telephone has 10 Personal Speed Dial bin keys. Pressingkeys 1-10 accesses your first 10 Perso...

To program a Personal Speed Dial number: 1. Press and dial . OR Press + . 2. Dial the personal bin number (normally 701-720). OR Press a Personal Speed Dial key (for bins 1-10). OR Press + a Personal Speed Dial key (for bins 11-20). 3. Press . 4. Enter the line number you want the system to use when...

Entering Speed Dial Names Use the following table when entering Speed Dial names. User Programmable Feature # S P Program Personal and System Speed Dial Numbers. See User Programmable Features at the end of this guide for more. Name Programming Press a key the indicated number of times for desired c...

With Split, you can split (alternate)between your current call and anew call. Split lets you easily alter-nate between the calls without joining (Conferencing) your callers together. Split requires a uniquely programmed Split ProgrammableFunction key. Check with your Communications Manager to findou...

Tandem Trunking (UnsupervisedConference) allows you to jointwo outside callers in aline-to-line Conference. You canthen drop out of the call, leaving your callers in an unsupervised Conference. You are no longerpart of the conversation. The Conference continues until eitheroutside party hangs up. Fi...

180 Tandem Trunking To Barge In on a tandem call: Use this procedure to rejoin a Conference already in progress. 1. Press line key for busy line. OR Press and dial the line’s Direct Line Access code (e.g., 101 for line 1). 2. Dial or press . BARG Time and Date The time and date appear onall telephon...

Transfer permits you to send youractive outside call to a co-worker,Ring Group, UCD Hunting Group or Voice Mail. With Transfer, you can quickly send a call to thedesired co-worker. A call you Transfer automatically recalls toyou if not picked up at the Transfer destination. If you don’tanswer the re...

4. Announce the call to make a Screened Transfer. OR Press the flashing line key to return to your call if yourco-worker doesn’t want it (i.e., rejects the call). OR Hang up to send the call through unscreened. The call will recall to you if unanswered at the destination. To Transfer your call to a ...

Transfer Recall Your telephone display can show the type of call recalling, as wellas which co-worker initially transferred the call. Following are the displays you see at your phone when a transferredcall is recalling. In the first example, the call was transferred byextension 301 (which does not h...

Line Queuing permits you toqueue (wait in line) on hook for abusy line or line group to becomefree. The system will connect youas soon as the line is available.You do not have to manually retrythe line later. After queuing for a line, you justhang up to convert your LineQueue into a Line Callback. W...

The User Programmable Featuresallow you to customize your tele-phone to work just the way youwant. You’ll no longer have to relyon your System Administrator or Communications Manager to set up your phone. Using the chart on the next page, the User ProgrammableFeatures let you customize the following...

Your system may use an IntraMail,UltraMail, or NVM-Series VoiceMail with Automated Attendantsystem. Voice Mail provides com-prehensive voice messaging capa- bility as well as a sophisticated Automated Attendant, including: ● Automated Attendant Automated Attendant automatically answers your system’s...

Calling Your Mailbox To call your mailbox: Your MW key and Ring/Message lamp flash fast when you have new messages in your mailbox. 1. Press or . OR Press . OR Press , then dial the Voice Mail master number (e.g., 700) followed by your mailbox number. Your mailbox number is normally the same as your...

Leaving a Message To leave a message in the mailbox of an unansweredextension: The extension you call can be busy, in Do Not Disturb, or unanswered. 1. Press or . The Voice Mail system will prompt you to leave a message. Forwarding Calls to your Mailbox To activate or cancel Call Forwarding: 1. Pres...

Transferring Calls to a Mailbox To Transfer your active call to a mailbox: Method A 1. Press . 2. Dial the number of the mailbox to receive the Transfer(e.g., 301 for extension 301). This number can be your mailbox number (if you’re away from your desk) or a co-worker’s mail-box number. 3. Press or ...

Conversation Record To record your active call in your mailbox: Only one party on a call can use Conversation Record at any one time. This includes Intercom callsand Conference calls. 1. Press or your Voice Mail Record key. Your Record key lights green while your system calls your mailbox. Once reco...

To cancel Personal Answering Machine Emulation at yourSuper Display Telephone: 1. Press and dial , or press your Call Forwarding key. OR Press + . You see: 2. Dial , press , or press to cancel for- warding. Your DND key goes out. When Answering Machine Emulation broadcasts your caller’smessage, you ...

Checking Your Messages To check your messages: 1. Press . You see: Number of MSG = n (where n is the number of new messages in your mailbox). Message Center Mailbox The Message Center key flashes fast (green) when there are new messages not listened to in theMessage Center mailbox. To call the Messa...

Voice Over lets you get through toa co-worker busy on a handsetcall. With Voice Over, the personyou call hears an alert tone fol-lowed by your voice. They canrespond to you without being heard by their original caller. They can also easily switch betweenyou and their first caller. Voice Over could h...

You can easily adjust the volumeof your phone and the contrast ofthe display. The volume and dis-play settings you make are“remembered” by the system in the event of a power down or system reset. Volume Control Your telephone provides individual 7-step volume controls for thefollowing features while...

3. Press the key for the type of volume you want to adjust: – RING = Ringing – OFF-HK RING = Off-hook ringing – PAGE = Page announcements (incoming) You see (ringing shown): 4. Press or to adjust the selected volume. – The number to the right of the display indicates the current setting (1-7). Contr...

Walking Class of Service allowsyou to temporarily implementyour Toll Restriction and Class ofService settings at a co-worker’s phone. You would normally do this to override dialing restrictionsat a telephone. For example, if you are an executive with an unre-stricted phone you can walk to any phone ...

3. Enter your own extension number + . When entering an extension or PIN number: - CLEAR erases your entire entry. - LND backspaces over (erases) the last digit entered. At a 22- or 34-Button Display Telephone, you see: At a Super Display Telephone, you see: 4. Enter your PIN number + . If your exte...

Your Super Display Telephone 1 2 3 4 5 6 7 8 9 0 ABC DEF MW ICM FLASH DND DIAL MIC LND SPKR CONF HOLD GHI JKL MNO PQRS TUV OPER VOL WXYZ 80000 - 71 CHECK CLEAR LINE 1 LINE 2 LINE 3 LINE 4 LINE 5 LINE 6 LINE 7 LINE 8 Keys 13-24 are undefinedfor non-attendants in DS2000. Keys 7-24 are undefined fornon...