NEC 77000WEB02 - Manuals

NEC 77000WEB02 – Manual in PDF format online.

Manuals:

Manual

Manual NEC 77000WEB02

Summary

Page 3 - Contents

Table of Contents N-TeliWeb 4.0 User Guide i Contents N-TeliWeb 4.0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1Installing N-TeliWeb . . . . . . . . . . . . . . . . ....

Page 5 - O v e r v i e w; S y s t e m R e q u i r e m e n t s; Client/Server System only; : NCS Ware Release 4.0 or higher running; Client System; N - T e l i W e b C o m p o n e n t s

Overview N-TeliWeb 4.0 User Guide 1 N-TeliWeb N-TeliWeb 4.0 O v e r v i e w NCS Ware 4.0 integrates VoIP, Auto Attendant, and Microsoft Internet Information Services (IIS) to provide the N-TeliWeb feature that allows internet users to talk to an extension via VoIP and share web pages. S y s t e m R ...

Page 6 - I n s t a l l i n g N - T e l i W e b; Insert the N-TeliWeb CD into the CD ROM drive of the; Run the

N-TeliWeb 4.0 2 N-TeliWeb 4.0 User Guide I n s t a l l i n g N - T e l i W e b Make sure NCS Ware Release 4.0 has been installed on the NCS Serv system and the link to TCP/ IP is enabled before continuing with N-TeliWeb setup. 1. Log in to the client machine using a domain account and make sure it i...

Page 7 - To verify the physical location of the WebCall directory; W e b C a l l D i r e c t o r y S t r u c t u r e; Applet

WebCall Directory Structure N-TeliWeb 4.0 User Guide 3 N-TeliWeb 6. To verify the physical location of the WebCall directory , right-click Default Web Site and select Properties. On the Home Directory tab of the Properties dialog, the Local Path field shows the WebCall physical location on the drive...

Page 8 - A p p l e t S u b d i r e c t o r y F i l e s

N-TeliWeb 4.0 4 N-TeliWeb 4.0 User Guide A p p l e t S u b d i r e c t o r y F i l e s The Applet subdirectory contains sample pages you can use to set up WebCall, as well as files necessary for proper N-TeliWeb functioning. • Contact.htm —Customer Information page for use with Auto Attendant • cont...

Page 9 - T a g g i n g P a g e s f o r U R L H i s t o r y; For more information on configuring:; IVR Data; : Refer to “Configuring Auto Attendant for Scenario 2” on page 15.

Collecting Form Data, IVR Data and URL History N-TeliWeb 4.0 User Guide 5 N-TeliWeb C o l l e c t i n g F o r m D a t a , I V R D a t a a n d U R L H i s t o r y You can configure N-TeliWeb to display Form Data, IVR Data, and URL History when a web call is answered by an extension with the NTeliAgen...

Page 10 - S c e n a r i o 1 — C a l l e r D a t a f r o m W e b P a g e

N-TeliWeb 4.0 6 N-TeliWeb 4.0 User Guide S c e n a r i o 1 — C a l l e r D a t a f r o m W e b P a g e The following scenario, based on contactinfo.htm, exemplifies the simplest implementation of N-TeliWeb. 1. A web caller browses the company web site and has a question regarding some product inform...

Page 12 - User Guide

N-TeliWeb 4.0 8 N-TeliWeb 4.0 User Guide 5. If the call goes to an N-TeliAgent user, the Caller Data window shows the Form Data and URL history. Figure 7. Caller Data window in N-TeliAgent 6. From this point, in addition to voice communication, the agent can push and share web pages with the caller....

Page 13 - C u s t o m i z i n g C o n t a c t i n f o . h t m; Change the ServerIP; By default, the code is set to hide the Dial Pad (; Alter the data collection fields:

Customizing Contactinfo.htm N-TeliWeb 4.0 User Guide 9 N-TeliWeb C u s t o m i z i n g C o n t a c t i n f o . h t m You can use the Contact.htm page to collect caller information, and automatically direct the call to a specific extension.This collected information is then displayed on the agent’s s...

Page 14 - S c e n a r i o 2 — C a l l e r D a t a f r o m A u t o A t t e n d a n t

N-TeliWeb 4.0 10 N-TeliWeb 4.0 User Guide S c e n a r i o 2 — C a l l e r D a t a f r o m A u t o A t t e n d a n t The following scenario, based on contact.htm, exemplifies a customized implementation of N-TeliWeb. 1. A web caller browses the company web site and has a question regarding some produ...

Page 15 - The; DialPad is visible; to allow the web caller to close the

Scenario 2—Caller Data from Auto Attendant N-TeliWeb 4.0 User Guide 11 N-TeliWeb 3. The web caller enters the required information, then clicks the Submit button. The WebCall window (webcall.htm) appears. Figure 9. The WebCall window with DialPad visible If NetMeeting is not installed on the caller’...

Page 18 - C u s t o m i z i n g C o n t a c t . h t m; change the values as shown below:

N-TeliWeb 4.0 14 N-TeliWeb 4.0 User Guide C u s t o m i z i n g C o n t a c t . h t m You can use the Contact.htm page to collect caller information, and then automatically direct the call to a specific extension.This caller information is then displayed on the agent’s screen. T o A l t e r F o r m ...

Page 19 - C o n f i g u r i n g A u t o A t t e n d a n t f o r S c e n a r i o 2

Configuring Auto Attendant for Scenario 2 N-TeliWeb 4.0 User Guide 15 N-TeliWeb C o n f i g u r i n g A u t o A t t e n d a n t f o r S c e n a r i o 2 Scenario 2 demonstrates how to use Auto Attendant in conjunction with N-TeliWeb. For example, when the web caller clicks the Submit button (1), WebC...

Page 20 - C o n f i g u r i n g A u t o A t t e n d a n t; Run Auto Attendant. Select which Auto Attendant to use.; Make the following entries, then click Apply.; • To assign a voice message, check Prompt and select the number of

N-TeliWeb 4.0 16 N-TeliWeb 4.0 User Guide C o n f i g u r i n g A u t o A t t e n d a n t For detailed instructions, refer to Chapter 7, "Auto Attendant Configuration," in the System Administration Manual. 1. Run Auto Attendant. Select which Auto Attendant to use. 2. Select 0-expand tree (to...

Page 21 - Make the following entries, and click Apply.; • Check Push URL, and type the path to the page you want to display

Configuring Auto Attendant for Scenario 2 N-TeliWeb 4.0 User Guide 17 N-TeliWeb 4. Select 1-get digits (next level). Figure 16. Auto Attendant configuration - level 2 5. Make the following entries, and click Apply. • Type an Item Name, if desired (CUSTOMER ID). • Check Push URL, and type the path to...

Page 23 - • Select the Extension/Workgroup from dropdown list.

Configuring Auto Attendant for Scenario 2 N-TeliWeb 4.0 User Guide 19 N-TeliWeb 8. Select &-to extension (next level). Figure 18. Auto Attendant configuration - send to extension 9. Make the following entries, then click Apply. • Type an Item Name, if desired (i.e. CALL SALES). • Select Call.-Ex...

Page 24 - T r o u b l e s h o o t i n g; NCS Serv IP address is not correct

N-TeliWeb 4.0 20 N-TeliWeb 4.0 User Guide T r o u b l e s h o o t i n g If a web caller cannot connect, and an error message displays, the cause may be one of the following: Error Message Cause Server connection failed. Please try again later • NCS Serv IP address is not correct • NCS Serv is not ru...

Page 25 - U n i n s t a l l i n g N - T e l i W e b; From the Windows Start menu, select Programs; Choose; and click the Add/Remove or Change/Remove; button, depending on which version of Windows you’re running.

Uninstalling N-TeliWeb N-TeliWeb 4.0 User Guide 21 N-TeliWeb U n i n s t a l l i n g N - T e l i W e b 1. From the Windows Start menu, select Programs N-TeliWeb 4.0 Uninstall N-TeliWeb 4.0. 2. Click OK when the dialog box asks if you want to uninstall the program, and respond to any additional promp...

Page 27 - Other Important Telephone Numbers

NEC America, Inc., Corporate Networks Group 4 Forest Parkway, Shelton, CT 06484 Tel: 800-365-1928 Fax: 203-926-5458 cng.nec.com Other Important Telephone Numbers Sales: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .203-926-5450Customer Service: . . . . . . . . . . . . . . . ...