Mitel mitel 5000 communication platform - Manuals

Page 2 - NOTICE

ii NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks™ Corporation (MITEL ® ). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates...

Page 5 - About Voice Mail

About Voice Mail 1 About Voice Mail Mitel voice mail is an integrated component of the Mitel ® 5000 and Inter-Tel ® Axxess ® phone systems. This user guide provides feature instructions for Unified Voice Messaging (UVM), and Embedded Voice Mail voice mail system features. Use this guide as a supplem...

Page 6 - Mailbox Setup; Recording Your Directory Name

Unified Voice Messaging and Embedded Voice Mail User Guide 2 Mailbox Setup You must initialize your voice mail account before you can use voice mail features. If necessary, contact your voice mail administrator for the voice mail extension number and passcode. To set up your voice mail account: 1. D...

Page 7 - Recording Personal Greetings

Mailbox Setup 3 5. Press 3 to erase and rerecord your name. When you hear a tone, record your first and last name. Then press # to accept your recorded name. Recording Personal Greetings You may want to include the following information when recording your personal greeting: • Whether you are in the...

Page 10 - Message Features; Listening to Messages

Unified Voice Messaging and Embedded Voice Mail User Guide 6 Message Features The following are mailbox message features. Listening to Messages To listen to messages: 1. Access your mailbox as described on page 5. 2. Do one of the following: • Press 1 to listen to new messages. • Press 3 to listen t...

Page 11 - Recovering Deleted Voice Messages; Canceling Unheard Voice Messages

Message Features 7 • Press 9 to delete the message. Recovering Deleted Voice Messages You can recover deleted voice messages within a specific time frame before they are erased from the system. The time frame can be up to 24 hours and is programmed by your voice mail administrator. Any recovered mes...

Page 12 - Recording and Sending Voice Messages

Unified Voice Messaging and Embedded Voice Mail User Guide 8 Recording and Sending Voice Messages You can record and send voice messages to other mailbox extensions in your voice mail system. To record and send voice messages: 1. Access your mailbox as described on page 5. 2. Press 2 . 3. Enter the ...

Page 13 - Using Remote Messaging

Message Features 9 Using Remote Messaging You can use Remote Messaging to call you when your mailbox receives new voice messages. 3 Using “cascade levels” of up to nine phone numbers, the voice mail system calls each number until it successfully connects to a device (for example, your home phone, a ...

Page 15 - Mailbox Preferences; Changing Your Mailbox Passcode

Mailbox Preferences 11 Mailbox Preferences You can use the following features to customize voice mail options. Changing Your Mailbox Passcode You can change your mailbox passcode at any time. The new passcode can be up to 12 digits long and must be numeric. It cannot contain letters or characters. T...

Page 16 - Programming a Fax Destination; Changing the Call Screening Transfer Method

Unified Voice Messaging and Embedded Voice Mail User Guide 12 Programming a Fax Destination You can specify a fax destination number for your mailbox, so callers can send a fax to your fax machine through your mailbox. 4 To enter a fax destination number: 1. Access your mailbox as described on page ...

Page 19 - Voice Mail Directory

Voice Mail Directory 15 Voice Mail Directory Subscribers or non-subscribers can use dialpad buttons to search for directory names. When one to 10 matches are located, you can browse the list of returned names. The Directory lists are circular. That is, when the end of the list is reached, the next n...

Page 21 - Troubleshooting Tips

Troubleshooting Tips 17 Troubleshooting Tips The following table contains troubleshooting tips for Unified Voice Messaging features. Contact your voice mail administrator for additional help. Problem Possible Solution I do not know my voice mail passcode. Try using the extension number, which is the...

Page 22 - Voice Mail Flowchart

Unified Voice Messaging and Embedded Voice Mail User Guide 18 Voice Mail Flowchart Record “Greeting” “Primary” Greeting“Alternate” Greeting“System” Greeting Record Directory “Name”Rec./Chg. “Password”Chg. “Envelope” Settings “Time, Date”Message “Source”Length/Subj./Pages“All Options”“None” “Remote” ...