Mitel 5212/5224 - Manuals

-4- Elements of Your Phone Feature Function 1 Display Provides a two–line, 20–character liquid crystal display (LCD) viewing area that assists you in selecting and using phone features, accessing your voice mail, and identifying callers. When you are using the Superkey menu interface, prompts and fe...

-5- Feature Function 5 Fixed Function Keys Give you access to the following phone functions: z (SUPERKEY) : provides access to menus for your phone's additional features. Note : When navigating through Superkey menu options, press (CANCEL) or (SUPERKEY) to back up one menu level. z (CANCEL) : ends a...

-7- Selecting Menu Options Because the 5224 IP Phone offers softkeys, feature availability and menu options for the 5212 and 5224 IP Phones may differ. To select menu items on the display: 1. On a 5224 IP Phone, press the softkeys. 2. On a 5212 IP Phone, press *, 0 and # on the keypad. For example, ...

-8- For Users on Resilient 3300 ICP Systems If during a call, you hear two beeps repeated every 20 seconds it means that your phone is switching to a secondary 3300 ICP system. The call continues but some of the keys and features on your phone function differently. The keys and most features begin w...

-9- Protect your hearing Your phone has a control for adjusting the volume of the handset receiver or headset. Because continuous exposure to loud sounds can contribute to hearing loss, keep the volume at a moderate level. IMPORTANT NOTE FOR HEADSET USERS: Mitel Headsets with Feature Control Switch ...

-10- CUSTOMIZING YOUR 5212/5224 IP PHONE Ringer Control To adjust the Ringer Volume while the set is ringing: z Press ( UP ) or ( DOWN ). To adjust the Ringer Pitch while the set is idle: 1. Press ( SUPERKEY ). . 2. Press # or the No softkey until "Ringer Adjust?" appears. 3. Press * or the ...

-11- Speaker Volume Control To adjust the Speaker Volume when making an on–hook call or when listening to background music: z Press ( UP ) or ( DOWN ). Display Contrast Control To adjust the Display Contrast while your set is idle: z Press ( UP ) or ( DOWN ).

-12- Feature Keys You can use ( SUPERKEY ) on your phone or the Desktop Tool to program the personal keys as feature keys. The Desktop Tool is a browser–based interface that makes programming quick and easy. For more information on using the Desktop Tool, please contact your System Administrator. NO...

-13- Language Change To change the display language: 1. Press ( SUPERKEY ). 2. Press # or the No softkey until "Language?" appears. 3. Press * or the Yes softkey. 4. Press * or the Change softkey. 5. Press # or the No softkey until the desired language appears. 6. Press * or the Yes softkey....

-14- Emergency Calls Warning for emergency number dialing: Consult your local authorities for Emergency Numbers and 911 or equivalent service availability in your area. There are two methods of dialing emergency numbers, based on the programming of your 3300 ICP: z Emergency Call Routing NOT program...

-16- Phonebook (5224 IP Phone only) To use Phonebook: : z Press (SUPERKEY). Press the Yes softkey when "Phonebook?" appears. z Enter the last name of the desired party, as follows: „ For each letter in the name, press the appropriate key on the keypad until the letter is shown in the display...

-17- Speed Call Keys You may use Speed Call Keys to make a call or to send a string of digits during a call (press a Speed Call Key during a call to send a multi–digit password, for instance). To dial a stored Speed Call number: 1. Lift the handset. 2. Press a Speed Call key. To store a Speed Call n...

-18- Speed Call – Personal To dial a stored personal Speed Call number: 1. Lift the handset. 2. Dial *58. 3. Enter an index number between 00 and 09. To store a personal Speed Call number: 1. Lift the handset. 2. Dial *67. 3. Enter an index number between 00 and 09. 4. Dial the number to be stored (...

-19- Handsfree Operation To use Handsfree to make a call: 1. If you want to use a Non–Prime Line, press a Line Appearance key. Note: Your administrator must program Line Appearances to your phone. 2. Dial the number. 3. Begin speaking when the called party answers. Your phone's Handsfree microphone ...

-20- Auto–Answer To enable or disable Auto–Answer: z Press the Auto–Answer feature key. To enable or disable Auto-Answer on a 5224 IP Phone only: 1. Press ( SUPERKEY ). 2. Press the No softkey until "Auto Answer?" appears. 3. Do one of the following: „ To enable Auto-Answer, press the TurnOn...

-21- CALL HANDLING Hold To place a call on Hold: z Press ( HOLD ). To retrieve a call from Hold: 1. Lift the handset. 2. Press the flashing line key. To retrieve a call from Hold at another phone, do one of the following: z Press the flashing line key. z Dial **1 and the number of the station that p...

-22- Transfer To Transfer an active call: 1. Press ( TRANS/CONF ). 2. Dial the number of the third party. 3. Do one of the following: „ To complete the Transfer, hang up. „ To announce the Transfer, wait for an answer, consult, and hang up. „ To cancel the Transfer, press ( CANCEL ). To transfer an ...

-23- Add Held (5224 IP Phone only) To move a call on hold to another line appearance: 1. Press an available line key. 2. Press the AddHeld softkey. 3. Press the flashing line key. To add a call on Hold to an existing conversation or conference: 1. Press the AddHeld softkey. 2. Press the flashing lin...

-24- Call Forward Call Forward lets you redirect incoming calls to an alternate number.You can select one of the following forwarding options: z Always redirects all incoming calls regardless of the state of your telephone. z B–Int redirects internal calls when your telephone is busy. z B–EXt redire...

-25- To turn Call Forward on and off (once it has been programmed): 1. Press ( SUPERKEY ). 2. Press # or the No softkey until "Call Forwarding?" appears. 3. Press * or the Yes softkey . 4. Press # or the Next softkey until the type of Call Forward appears. . 5. Do one of the following: „ On ...

-26- Call Forward - Remote (I'm Here) To forward calls from a remote station to your current location: 1. Press ( SUPERKEY ). 2. Press # or the No softkey until "Call Forwarding?" appears. 3. Press * or the Yes softkey. 4. Press # or the Next softkey until "I Am Here" appears. 5. Pre...

-27- Call Forward - End Chaining To ensure that calls do not get forwarded again by the destination number: 1. Lift the handset. 2. Dial 64. 3. Hang up. To again allow calls to be forwarded by the destination number: 1. Lift the handset. 2. Dial **73. 3. Hang up. Call Forward - Forced (5224 IP Phone...

-28- Messaging - Advisory Advisory Messaging enables you to select a notice that appears on your phone display to inform people visiting your desk of your whereabouts. Select from a variety of advisory messages, including "On vacation", "In a meeting", or "Out to Lunch". To t...

-29- Messaging - Callback To leave a Callback Message when you hear busy or ringback tone: z Press ( MESSAGE ) or, on a 5224 IP Phone only, press the Callback softkey. To respond to a message waiting condition on your 5212 IP Phone: 1. Press ( MESSAGE ). 2. If a password is required, dial your passw...

-30- On a 5224 IP Phone only, you can set, change, or clear a password (up to 7 digits, not including 0): 1. Press ( SUPERKEY ). 2. Press the No softkey until "Set Password?" appears. 3. Press the Yes softkey. 4. Do one of the following: „ To enter a new password, enter your password. „ To c...

-31- USING ADVANCED FEATURES Account Codes To use Forced Account Codes: 1. Lift the handset. 2. Dial the Account Code digits. 3. Press #. To enter an Account Code during a call on a 5212 IP Phone: 1. Press ( TRANS/CONF ). 2. Dial **3. 3. Dial the Account Code digits. 4. Press #. 5. Press ( CANCEL )....

-32- Call Park The Call Park feature allows you to place a call in a special hold state. You, or someone else, can then retrieve the call from any extension in the system. After parking the call, the system can automatically connect you to paging equipment so that you can announce the call to the re...

-33- Call Pickup To answer a call that is ringing at another phone in your Pickup Group: 1. Lift the handset. 2. Press the Pickup feature key or the Pickup softkey. To answer a call that is ringing at a station not in your Pickup Group: 1. Lift the handset. 2. Dial **6. 3. Dial the number of the rin...

-34- Override To use Override when you encounter busy or Do Not Disturb tone: z Press the Intrude feature key. Paging To use Paging: 1. Lift handset. 2. Press the Pager feature key. 3. Dial the Paging zone number (if required). 4. Make the announcement. Direct Paging Direct Paging allows you to page...

-35- Direct Paging - Handsfree Answerback Enabled When you receive a Direct Page, Handsfree Answerback automatically establishes a Handsfree call on your phone after a single burst of tone. Your administrator enables or disables Handsfree Answerback on your phone. After your administrator enables Ha...

-36- To answer a call using Handsfree Answerback: To end a Handsfree Answerback call: z Press either ( SPEAKER ) or ( CANCEL ). Note : When the Handsfree Direct Page call ends, the MUTE key light returns to the state it was in before the call was established. Phone state before Page arrives To answe...

-37- Direct Paging - Handsfree Answerback Disabled Your administrator enables or disables Handsfree Answerback and you can also turn it on or off on your phone. To turn Handsfree Answerback off, see "Direct Paging – Handsfree Answerback Enabled" elsewhere in this guide. When Handsfree Answer...

-38- To end a Direct Page call, do one of the following: z Hang up the handset to end a handset call. z Press ( SPEAKER ) to end a Handsfree call. z Press ( CANCEL ). Note: When the Handsfree Direct Page call ends, the (MUTE) key light returns to the state it was in before the call was established. ...

-39- Headset Operation To enable Headset Operation: z Press the Headset feature key. To answer a call (when Auto Answer is disabled): z Press the flashing line key. To hang up: z Press ( CANCEL ). To mute your headset microphone: z Press the (MUTE) key. The light turns ON. To turn mute off and retur...

-40- Headset Operation (with Feature Control Switch) IMPORTANT NOTE: Mitel Networks Headsets with Feature Control Switch must be installed in the dedicated headset jack on the back of the phone. Installation will disable your handset microphone. Disconnecting the headset at the jack or at the quick–...

-41- Music To turn Music on and off on a 5212 IP Phone when the phone is idle: z Press the Music feature key. To turn Music on and off on a 5224 IP Phone when the phone is idle: 1. Press the ( SUPERKEY ). 2. Press the No softkey until "Music?" appears. 3. Do one of the following: „ To turn t...

-42- Group Paging / Meet Me Answer Group Paging allows you to page a group of telephones through their built–in speakers. You can belong to to as many as three paging groups with one group designated as your "prime" group. When you need to respond to a Group Page but don't know the identity ...

-43- Record a Call This feature uses your voice mail system to record your telephone conversations. Note: You may be required by law to inform the other party that you are recording the conversation. For specific instructions, consult your system administrator. To start recording while on a 2–party ...

-44- Hot Desking Hot Desking allows you to log into the telephone system from any phone designated as a Hot Desk phone. Simply log in at the phone using your assigned Hot Desk User Extension Number and the phone immediately assumes all your speed dials, features keys, call forwarding setup, and line...

-45- To log out of Hot Desking 5224 IP Phone (the phone must be idle): 1. Press the HotDesk softkey. 2. Press the Logout softkey. 3. Press the Confirm softkey. Note: Your profile can only be active on one phone at a time. If you log in from another phone without logging out from the first one, the s...

-46- Tag Call Tag Call allows you to signal that you are the victim of a threatening or malicious call. Using the tag, your system administrator or telephone company can identify the source of the call and provide this information to appropriate personnel or authorities. CAUTION: Tagging a non–malic...

-47- Call History Call History keeps track of the names (if available) and telephone numbers of missed calls, answered incoming external calls, and outgoing external calls. Once enabled on your phone by your system administrator, it functions automatically. To display the call history, and view call...

-49- Night Answer Office telephone systems are often placed into Night Answer after regular hours. Calls then ring alternate answer points—either designated extensions or a night bell. You can dial the Trunk Answer From Any Station (TAFAS) code to answer calls ringing the night bell. If permitted by...

-50- Release Release lets you disconnect from an attempted Call Transfer or Conference Call without hanging up the handset. Release is useful when you encounter a busy or unavailable party. To release from an attempted transfer or conference call: z Press the Release feature key or the Release softk...

-51- LINE INTERFACE MODULE MODE Make A Call To make a call using the Line Interface Module line: 1. Lift the handset. 2. Press the Line Interface Module key. ANALOG CALL appears on the display. 3. Dial the number to make the call. Notes: z When making external calls over the Line Interface Module li...

-52- To answer a waiting Line Interface Module call, or to return to the original Line Interface Module call, do one of the following: z Press and release the hookswitch. z Press ( CANCEL ). z Press the Line Interface Module key. Hold a Call To put a current call on hold to answer an incoming Line I...

-53- FAILOVER MODE Make A Call To make a call using the Line Interface Module line during an IP connection failure: 1. Lift the handset. IP FAIL: ANALOG CALL appears on the display. 2. Dial the number to make the call. Answer A Call To answer a call using the Line Interface Module line during an IP ...