Mitel 5010 - Manuals - manualsarea.com

Page 3 - Contents; ABOUT YOUR PHONE

-i- Contents ABOUT YOUR PHONE 1 For Users on Resilient 3300 ICP Systems 2 TIPS FOR YOUR COMFORT AND SAFETY 2 Don't cradle the handset! 2 Protect your hearing 2 Angle the phone for easier viewing 2 Changing Handsets 4 CUSTOMIZING YOUR PHONE 4 Ringer Control 4 Handset Receiver Volume Control 4 Speaker...

Page 5 - Note: When using the SuperKey, press Cancel to back up one menu level.; slowly

-1- ABOUT YOUR PHONE The Mitel Networks 5010 IP has eight fixed-function keys ( SUPERKEY, MESSAGE, HOLD, CANCEL, TRANSFER/CONFERENCE, REDIAL, , ) and seven personal keys with built-in status indicators. The personal key on the bottom left is always your Prime Line; the remaining personal keys can be...

Page 6 - For Users on Resilient 3300 ICP Systems; TIPS FOR YOUR COMFORT AND SAFETY; Protect your hearing; To tilt your telephone for better viewing:

-2- For Users on Resilient 3300 ICP Systems If during a call, you hear two beeps repeated every 20 seconds it means that your phone is switching to a secondary 3300 ICP system. The call continues and there is a change in the operation of some keys and features on your phone. Normal operation resumes...

Page 8 - Changing Handsets; stops underneath the handset cord clip.; CUSTOMIZING YOUR PHONE; Ringer Control; To adjust the Ringer Volume while the set is ringing:; Handset Receiver Volume Control

-4- Changing Handsets Your 5010 IP telephone is compatible with several specialty handsets. To remove the handset shipped with your set from the handset cord: 1. Bend a paper clip to produce approximately 4 cm (1.5 in.) of straight wire. 2. On the handset, locate the plastic groove leading into the ...

Page 9 - To adjust the Display Contrast while your set is idle:; Feature Keys; To display information about a key:; Language Change; To change the display language:

-5- Speaker Volume Control To adjust the Speaker Volume when making an on-hook call or when listening to background music: z Press , or ) . Display Contrast Control To adjust the Display Contrast while your set is idle: z Press , or ) . Feature Keys To display information about a key: 1. Press SUPER...

Page 10 - MAKING AND ANSWERING CALLS; Make a call; Answer a call; Press the flashing Line appearance key and lift the handset.; Redial; To redial the last number that you manually dialed:; Redial - Saved Number; To save the last number that you manually dialed:

-6- MAKING AND ANSWERING CALLS Make a call 1. Lift the handset. 2. If you want to use a Non-Prime Line, press a Line Appearance key. 3. Dial the number, - OR - Press a Speed Call key - OR - Press REDIAL. Answer a call z Lift the handset. - OR - Press the flashing Line appearance key and lift the han...

Page 11 - Speed Call Keys; To dial a stored Speed Call number:

-7- Speed Call Keys You may use Speed Call Keys to make a call or to send a string of digits during a call (press a Speed Call Key during a call to send a multi-digit password, for instance). To dial a stored Speed Call number: 1. Lift the handset. 2. Press a Speed Call key. To store a Speed Call nu...

Page 12 - Speed Call - Personal; To dial a stored personal Speed Call number:

-8- Speed Call - Personal To dial a stored personal Speed Call number: 1. Lift the handset. 2. Dial *58. 3. Enter an index number between 00 and 09. To store a personal Speed Call number: 1. Lift the handset. 2. Dial *67. 3. Enter an index number between 00 and 09. 4. Dial the number to be stored (p...

Page 13 - CALL HANDLING; Hold; To place a call on Hold:; Dial **1 and the number of the station that placed the call on Hold.; Transfer; To Transfer an active call:

-9- CALL HANDLING Hold To place a call on Hold: z Press Hold. To retrieve a call from Hold: 1. Lift the handset. 2. Press the flashing line key. To retrieve a call from Hold at another station: z Press the flashing line key. - OR - Dial **1 and the number of the station that placed the call on Hold....

Page 14 - Conference; To leave a Conference:; Conference Split; To Split a Conference and speak privately with the original party:; Swap; To call another party when you are in an established two-party call:

-10- Conference To form a Conference when a two-party call is already in place, or to add another party to an existing Conference: 1. Press TRANS/CONF. 2. Dial the number of the next party. 3. Wait for an answer. 4. Press TRANS/CONF. To leave a Conference: z Hang up. Conference Split To Split a Conf...

Page 15 - Call Forward; To program Call Forward:

-11- Call Forward Call Forward lets you redirect incoming calls to an alternate number. Always redirects all incoming calls regardless of the state of your telephone. B-Int redirects internal calls when your telephone is busy, and B-Ext redirects external calls when your telephone is busy. NA-Int re...

Page 16 - Call Forward - Remote; To forward calls from a remote station to your current location:

-12- Call Forward - Remote To forward calls from a remote station to your current location: 1. Press SUPERKEY. 2. Press # until "Call Forwarding?" appears. 3. Press *. 4. Press # until "I'm Here?" appears. 5. Press *. 6. If a number is already programmed, press *. 7. Press *. 8. Dial...

Page 17 - Call Forward - End Chaining; To again allow calls to be forwarded by the destination number:; Call Forward - Override; To override Call Forward and ring a station:; Messaging - Advisory

-13- Call Forward - End Chaining To ensure that calls do not get forwarded again by the destination number: 1. Lift the handset. 2. Dial 64. 3. Hang up. To again allow calls to be forwarded by the destination number: 1. Lift the handset. 2. Dial **73. 3. Hang up. Call Forward - Override To override ...

Page 18 - Messaging - Callback; To respond to a message waiting condition on your telephone:; Messaging - Cancel Callback; To cancel a Callback:; Messaging - Cancel All Callbacks; To cancel all Callbacks:

-14- Messaging - Callback To leave a Callback Message on a telephone when you hear busy or ringback tone: z Press MESSAGE. To respond to a message waiting condition on your telephone: 1. Press MESSAGE. 2. Do one of the following: To call the message sender, press #. To erase the message, press *...

Page 19 - USING ADVANCED FEATURES; Account Codes; To use Forced Account Codes:; Attendant Call Hold - Remote Retrieve; To retrieve a call placed on Hold by the attendant:

-15- USING ADVANCED FEATURES Account Codes To use Forced Account Codes: 1. Lift the handset. 2. Dial the Account Code digits. 3. Press #. To enter an Account Code during a call: 1. Press TRANS/CONF. 2. Dial **3. 3. Dial the Account Code digits. 4. Press #. 5. Press CANCEL. Attendant Call Hold - Remo...

Page 20 - Call Park; To park an active call:

-16- Call Park The Call Park feature allows you to place a call in a special hold state. You, or someone else, can then retrieve the call from any extension in the system. After parking the call, the system can automatically connect you to paging equipment so that you can announce the call to the re...

Page 21 - To Campon to a busy station:; Do Not Disturb; To activate or deactivate Do Not Disturb:

-17- Call Pickup To answer a call that is ringing at another station in your Pickup Group: 1. Lift the handset. 2. Press the Pickup feature key. To answer a call that is ringing at a station not in your Pickup Group: 1. Lift the handset. 2. Dial **6. 3. Dial the number of the ringing station. Campon...

Page 22 - Override; To use Override when you encounter busy or DND tone:; Paging; To answer a Direct Page (indicated by a single burst of tone):

-18- Override To use Override when you encounter busy or DND tone: z Press the Intrude feature key. Paging To use Paging: 1. Lift handset. 2. Press the Pager feature key. 3. Dial the Paging zone number (if required). 4. Make the announcement. Direct Paging Direct Paging allows you to page a party th...

Page 23 - Headset Operation; To enable Headset Operation:; Press the flashing line key.; To disable Headset Operation:

-19- Headset Operation To enable Headset Operation: z Press the Headset feature key. To answer a call (when Auto Answer is disabled): z Press the flashing line key. To hang up: z Press CANCEL. To disable Headset Operation: z Press the Headset feature key.

Page 24 - Headset Operation (with Feature Control Switch); To mute the headset microphone:; Music; To turn Music on and off when the set is idle:

-20- Headset Operation (with Feature Control Switch) IMPORTANT NOTE: Mitel Networks Headsets with Feature Control Switch (PN9132-800-500-NA/9132-800-501-NA) must be installed in the dedicated headset jack (the jack nearest the front of the set). Installation will disable your handset microphone. Dis...

Page 25 - Group Paging / Meet Me Answer; To make a Group Page:; To page a specific page group, dial the page group directory number.; To respond to a Group Page by using Meet Me Answer:; Trunk Flash; To flash a trunk while talking on an outside call:

-21- Group Paging / Meet Me Answer Group Paging allows you to page a group of telephones through their built-in speakers. You can belong to to as many as three paging groups with one group designated as your "prime" group. When you need to respond to a Group Page but don't know the identity ...

Page 26 - Record a Call; To start recording while on a 2-party call:; Hang up; To stop and erase a recording:

-22- Record a Call This feature uses your voice mail system to record your telephone conversations. Note: You may be required by law to inform the other party that you are recording the conversation. For specific instructions, consult your system administrator. To start recording while on a 2-party ...

Page 27 - Hot Desking; To remotely log out a Hot Desking phone:

-23- Hot Desking Hot Desking allows you to log into the telephone system from any phone designated as a Hot Desk phone. Simply log in at the phone using your assigned Hot Desk User Extension Number and the phone immediately assumes all your speed dials, features keys, call forwarding setup, and line...

Page 28 - Tag Call; To tag a malicious call:

-24- Tag Call Tag Call allows you to signal that you are the victim of a threatening or malicious call. Using the tag, your system administrator or telephone company can identify the source of the call and provide this information to appropriate personnel or authorities. CAUTION: Tagging a non-malic...

Page 29 - Call History; To display the call history, and view call detail:

-25- Call History Call History keeps track of the names (if available) and telephone numbers of missed calls, answered incoming external calls, and outgoing external calls. Once enabled on your phone by your system administrator, it functions automatically. To display the call history, and view call...