Lexmark 920 - Manuals

Learning about the printer 6 1 Learning about the printer CAUTION: Do not set up this product or make any electrical or cabling connections, such as the power cord or telephone, during a lightning storm. Configured models The following illustrations show a standard network and fully configured print...

Learning about the printer 7 Learning about the printer A number of menus are available to make it easy for you to change printer settings. The diagram shows the menu index on the operator panel and the menus and items available under each menu. For more information about menus and menu items, see t...

Understanding the printer operator panel 8 Learning about the printer Understanding the printer operator panel The operator panel on your printer is a 4-line backlit gray scale display that can show both graphics and text. The Back, Menu, and Stop buttons are located to the left of the display, the ...

Understanding the printer operator panel 9 Learning about the printer The use of the buttons and the layout of the display panel are described in the following table. Button Function Back Press the Back button to return to the last screen you viewed. Note: Changes made on a screen will not be applie...

Understanding the printer operator panel 10 Learning about the printer The numeric pad consists of numbers, a pound '#' sign, and a backspace button. The 5 button has a raised bump for non-visual orientation. The numbers are used to enter numeric values for items like quantities or PINs. The backspa...

Installing drivers for local printing 11 2 Installing drivers for local printing A local printer is a printer attached to the computer using a USB or parallel cable. The local printer is intended to be used by the computer to which it is attached. If attaching a local printer, install the printer dr...

Macintosh 14 Installing drivers for local printing 3 Click Agree to accept the Printer Software License Agreement. 4 Select Custom, and click Next. 5 Select Components, and click Next. 6 Select Local, and click Next. 7 Select the printer from the list, and click Add Printer. 8 Expand the printer ite...

Installing drivers for network printing 17 3 Installing drivers for network printing Printing a network setup page If the printer is attached to a network, print a network setup page on the printer to verify the network connection. This page also provides important information that helps in configur...

Verifying the IP settings 18 Installing drivers for network printing 9 Using the numeric pad, enter the IP gateway. Once it is entered, press . Submitting Selection appears briefly. 10 Press until the printer returns to Ready . Verifying the IP settings 1 Print another network setup page. Look under...

Windows 21 Installing drivers for network printing g Check the following to make sure the printer was successfully shared. • The printer object in the Printers folder now has a shared indicator. For example, in Windows NT 4.0, a hand appears under the printer object. • Browse Network Neighborhood. F...

Macintosh 22 Installing drivers for network printing Configuring Drag‘N’Print Note: Drag’N’Print™ support is not available for all printers. For detailed configuration instructions, launch the drivers CD, click View Documentation, and click Software and utilities. Macintosh Note: A PostScript Printe...

Macintosh 23 Installing drivers for network printing 7 Verify printer installation: a Open Finder, click Applications, and click TextEdit. b Choose Print from the “File” menu. c Choose Summary from the “Copies & Pages” pop-up menu. Note: Look on the Network Setup page under the “AppleTalk” headi...

UNIX/Linux 24 Installing drivers for network printing f Click Close when installation is complete. Note: A PPD for the printer is also available in a downloadable software package on the Lexmark Web site at www.lexmark.com. Step 2: Create a desktop printer 1 In the Chooser, select the LaserWriter 8 ...

Installing and removing options 25 4 Installing and removing options CAUTION: If you are installing memory or option cards sometime after setting up the printer, turn the printer off and unplug the power cord before continuing. If you have any other devices connected to the printer, turn them off as...

Removing the system board access cover 26 Installing and removing options Removing the system board access cover You must remove the system board access cover to install memory cards, a firmware card, a hard disk, or an option card. CAUTION: This printer weighs 77–107 kg (170–235 Ib) and requires fo...

Installing a memory card 29 Installing and removing options Installing a memory card Complete the following instructions to install a printer memory card. Note: Memory cards designed for other Lexmark printers may not work with your printer. 1 Remove the system board access cover. (See Removing the ...

Installing a hard disk 30 Installing and removing options 3 Holding the flash memory or firmware card by the locking clips, align the plastic pins on the card with the holes on the system board. 4 Push the flash memory or firmware card firmly into place, and release the locking clips. The entire len...

Installing an option card 32 Installing and removing options Installing an option card Your printer has one expansion card slot that supports a number of option cards. The following table describes their function. Note: The network models ship with an Ethernet print server already installed. You nee...

Reinstalling the system board access cover 34 Installing and removing options Reinstalling the system board access cover After you finish installing cards on the printer system board, reinstall the system board access cover. 1 Align the holes on the access cover with the screws on the printer. 2 Pla...

Aligning the optional finisher 36 Installing and removing options c Align and insert the screws into the screw holes on the high capacity feeder. To remove the factory installed spacer: a Remove the spacer from the top of the caster. b Insert the four screws through the caster. c Align and insert th...

Adjusting the finisher wheels 43 Installing and removing options 4 Roll the finisher toward the printer until the finisher locks to the docking pins. You hear a click when the finisher locks into position. Adjusting the finisher wheels Adjust the wheels on the end of the finisher so the stand will r...

Removing the duplex unit 44 Installing and removing options Removing the duplex unit 1 Turn the printer off. 2 Open the duplex unit door. 3 Loosen the thumbscrews securing the duplex unit.

Removing the high capacity feeder 46 Installing and removing options Removing the high capacity feeder 1 Turn the printer off. 2 Unplug the high capacity feeder power cord from the electrical outlet. 3 Disconnect the interface cable from the side of the high capacity feeder. 4 Roll the high capacity...

Removing an optional drawer 49 Installing and removing options Removing an optional drawer 1 Turn the printer off. 2 Unplug the power cord. Note: To prevent an electrical overload, plug your printer into a well-grounded outlet on a non-ground fault interrupter (GFI) circuit. 3 Disconnect the USB or ...

Printing 51 5 Printing This chapter covers information about sending a job to print, printing confidential jobs, cancelling a print job, printing a menu settings page, a font list, and a directory list. This chapter also provides information on printing folio and statement size media. For tips on pa...

Printing from a USB flash memory device 52 Printing Printing from a USB flash memory device A USB Direct interface is located on the operator panel so you can insert a USB flash memory device and print PDF documents. Printing a document from a USB flash memory device is similar to printing a held jo...

Canceling a print job 53 Printing 3 Press until the appears next to the document you want to print, and then press . A screen asking the number of copies to be printed will appear. 4 To print only one copy, press , or manually input the number of copies with the number pad, then press . Note: Do not...

Printing the menu settings page 54 Printing Canceling a job from the desktop 1 Minimize all programs to reveal the desktop. 2 Double-click the My Computer icon. 3 Double-click the Printers icon. A list of available printers appears. 4 Double-click the printer you selected when you sent the job. A li...

Printing confidential and held jobs 56 Printing Printing confidential and held jobs The term held job refers to any type of print job that can be initiated by the user at the printer. This includes a confidential job, a verify print job, a reserve print job, a repeat print job, a bookmark, a profile...

Printing confidential and held jobs 57 Printing At the printer 1 Press until Held jobs appears, and then press . 2 Press until Confidential jobs appears, and then press . 3 Press until the appears next to your user name, and then press . 4 Enter your PIN. For more information, see Entering a persona...

Printing folio and statement sizes 59 Printing Printing folio and statement sizes Folio and statement sizes are not available in the Paper Size menu until Size Sensing is turned off. To turn off Size Sensing: 1 Make sure the printer is off. 2 Press and hold the and buttons while you turn the printer...

Loading standard trays and optional trays 60 Printing Loading standard trays and optional trays Your printer has a 550-sheet standard tray. You may have also purchased one or more 550-sheet optional trays. The steps for loading a standard or optional tray are the same. Note: The steps for loading an...

Loading the multipurpose feeder 61 Printing 6 Adjust the knob to show the size of the print media currently loaded. Note: This setting serves as a visual reminder only; it has no effect on the operation of the printer. 7 Insert the tray into the printer. Loading the multipurpose feeder The multipurp...

Loading the multipurpose feeder 63 Printing 3 Push down the bottom plate until it locks into place. Note: Do not place objects on the multipurpose feeder. Also, avoid pressing down on it or applying excessive force to it. 4 Flex the sheets or envelopes back and forth to loosen them, then fan them. D...

Loading the high capacity feeder 65 Printing Closing the multipurpose feeder 1 Remove print media from the multipurpose feeder. 2 Push the extension tray in. 3 Push down on the multipurpose feeder near the printer entry rollers to secure it for closing. 4 Close the multipurpose feeder cover. Loading...

Linking trays 68 Printing 11 Close the top cover. Make sure the high capacity feeder is pushed completely against the printer. Linking trays Tray linking enables the automatic linking feature for trays when you load the same size and type of print media in multiple sources. The printer automatically...

Tips for successful printing 69 Printing To disable tray linking, set the Paper Type to a unique value in each one of the trays. If all the trays do not have the same type of print media when they are linked, you could mistakenly print a job on the wrong paper type. Tips for successful printing Stor...

Media specifications 70 6 Media specifications Media is paper, card stock, transparencies, labels, and envelopes. The last four are sometimes referred to as specialty media. The printer provides high quality printing on a variety of media. A number of things must be considered concerning media befor...

Storing paper 72 Media specifications Unacceptable paper The following papers are not recommended for use with the printer: • Chemically treated papers used to make copies without carbon paper, also known as carbonless papers, carbonless copy paper (CCP), or no carbon required (NCR) paper • Preprint...

Storing paper 73 Media specifications • If you store individual packages of paper out of the original carton, make sure they rest on a flat surface so the edges do not buckle or curl. • Do not place anything on top of paper packages. • Store paper in its original wrapper until you load it into the p...

Storing media 77 Media specifications Card stock Card stock is single ply, and has a large array of properties, such as the moisture content, thickness, and texture, that can significantly affect print quality. See Identifying media sources and specifications for information on the preferred weight ...

Identifying media sources and specifications 78 Media specifications Identifying media sources and specifications The following tables provide information on standard and optional sources, including the media sizes available from the Paper Size menu, and supported weights. Note: If a media size not ...

Identifying media sources and specifications 80 Media specifications Media support by type for optional features Legend ✓ — supported ✘ — unsupported Media 550-sheet trays Multipurpose feeder Optional duplex Optional high capacity feeder Optional finisher Paper ✓ ✓ ✓ ✓ ✓ Card stock ✓ ✓ ✘ ✘ ✓ Transpa...

Tray linking 82 Media specifications Tray linking Tray linking enables the automatic linking feature for trays when the same size and type of media is loaded in multiple sources. The printer automatically links the trays; when one tray is empty, media feeds from the next linked tray. For example, if...

Avoiding jams 84 Media specifications Avoiding jams Use appropriate print media (paper, transparencies, labels, and card stock) to help ensure trouble-free printing. See Identifying media sources and specifications for more information. Note: Try a limited sample of any print media you are consideri...

Maintaining the printer 85 7 Maintaining the printer Periodically, you need to complete certain tasks to maintain optimum print quality. These tasks are covered in this chapter. If several people are using the printer, you may want to designate a key operator to do the setup and maintenance of your ...

Determining the status of supplies 86 Maintaining the printer Determining the status of supplies The printer operator panel alerts you once a supply item or maintenance is required. You can also view the status of supplies in your printer on the operator panel unless the printer is printing or in a ...

Ordering supplies 87 Maintaining the printer Ordering supplies To order supplies in the U.S., contact Lexmark at 1-800-539-6275 for information about Lexmark Authorized Supplies Dealers in your area. In other countries or regions, visit the Lexmark Web site at www.lexmark.com or contact the place wh...

Cleaning the LEDs 88 Maintaining the printer Finisher For information on finisher maintenance and ordering finisher supplies, see the Finisher Setup and Users Guide that came with your finisher. Cleaning the LEDs If you are experiencing print quality problems such as voids, light streaks, or light p...

Closing the top cover 93 Maintaining the printer 5 Reinstall all toner cartridges. CAUTION: Before closing the top cover, make sure everyone is away from the printer and the area under the cover is free of hands, clothing, and other items. 6 Close the top cover and the front door. Closing the top co...

Clearing jams 95 8 Clearing jams By carefully selecting print media and loading it properly, you should be able to avoid most paper jams. For more information on avoiding paper jams, see Avoiding jams. If jams do occur, follow the steps outlined in this section. To resolve the paper jam messages, yo...

Identifying jam areas 96 Clearing jams Identifying jam areas The following illustration shows the path that print media travels through the printer. The path varies depending on the input sources you are using. 200 Paper JamCheck Areas A,B 241 Paper Jam 250 Paper Jam 242 Paper Jam 243 Paper Jam 244 ...

Understanding jam messages 97 Clearing jams Understanding jam messages The following table lists the jam messages that can occur and the action necessary to clear the message. The jam message indicates the area where the jam occurred. However, it is best to clear the entire paper path to ensure you ...

200 Paper Jam <x> Pages Jammed (Check Areas A-F, T1-5, MPF) 116 Clearing jams Check Area G This message indicates a jam in the input area of the finisher. To clear area G: 1 Open the finisher top cover and remove any jams. 2 Close the top cover. 3 Press . Check Area H This message indicates a ...

200 Paper Jam <x> Pages Jammed (Check Areas A-F, T1-5, MPF) 117 Clearing jams 4 Remove any jams from the finisher entry guide. Upper access area 1 Lift the finisher entry guide handle. 2 Lift the hole punch box, rotate the bottom outward and then remove it. 3 Release the handle. Entry guide Ha...

250 Paper Jam Check MP Feeder 125 Clearing jams 250 Paper Jam Check MP Feeder 1 Slowly pull the jam straight out of the multipurpose feeder, except when feeding banner paper (11.69 X 48 in.). Clear banner paper jams only in the paper feed direction. If the paper will not come out, proceed with step ...

Administrative support 130 9 Administrative support Adjusting operator panel brightness and contrast The LCD operator panel contrast and brightness can be adjusted through the Utilities menu. For more information, see the Menus and Messages Guide. The LCD Brightness and LCD Contrast settings are adj...

Enabling operator panel menus 131 Administrative support Enabling operator panel menus 1 Turn the printer off. 2 Press and hold and while turning the printer on. 3 Release both buttons when Performing Self Test appears on the display. The printer performs its power-on sequence, and then Config Menu ...

Adjusting Power Saver 132 Administrative support Adjusting Power Saver To adjust the Power Saver setting: 1 Make sure the printer is on and Ready appears on the display. 2 Press on the operator panel. 3 Press until Settings appears, and then press . 4 Press until Setup Menu appears, and then press ....

Setting security using the Embedded Web Server (EWS) 133 Administrative support 5 Press until Disable appears, and then press . Contents will be lost. Continue? appears. 6 Press until Yes appears, and then press . The Encrypting Disk progress bar appears. 7 When disk encryption has finished, press ....

Setting security using the Embedded Web Server (EWS) 134 Administrative support • No authentication and no encryption • Authentication with no encryption • Authentication and encryption Note: Only the selected level and later may be used to communicate. Supporting IPSec (Internet Protocol Security) ...

Setting security using the Embedded Web Server (EWS) 135 Administrative support Using 802.1x Authenticating 802.1x port authentication allows the printer to join networks that require authentication before allowing access. 802.1x port authentication can be used with the WPA (Wi-Fi Protected Access) ...

Quick start mode 136 Administrative support Printing Lockout Printing Lockout lets you lock or unlock a printer using an assigned PIN. When locked, every job the printer receives will buffer to the hard disk. A user can print jobs only by entering the correct PIN on the operator panel. You can assig...

Black only mode 137 Administrative support Black only mode In black only mode, all colors print in grayscale. The printer prints fastest when in black only mode. Black only mode is off by default. Be sure to select black only mode both in the driver and through the printer operator panel. To turn on...

Troubleshooting 138 10 Troubleshooting Online customer support Customer support is available on our Lexmark Web site at www.lexmark.com. Calling for service When you call for printer service, describe the problem you are experiencing, the message on the display, and the troubleshooting steps you hav...

Solving printing problems 139 Troubleshooting Solving printing problems Symptom Cause Solution The operator panel display is blank or displays only diamonds. The printer self test failed. Turn the printer off, wait about 10 seconds, and turn the printer back on. If the Performing Self Test and Ready...

Solving option problems 141 Troubleshooting Solving option problems If an option does not operate correctly after it is installed or if it quits working: • Turn the printer off, wait for about 10 seconds, and turn the printer on. If this does not fix the problem, unplug the printer, and check the co...

Solving paper feed problems 143 Troubleshooting Solving paper feed problems Symptom Cause Solution Paper frequently jams. You are using paper that does not meet the printer specifications. Use recommended paper and other specialty media. See the Card Stock & Label Guide available on our Lexmark ...

Solving print quality problems 144 Troubleshooting Solving print quality problems To help isolate print quality problems, print the Print Quality Test Pages. 1 Turn the printer off. 2 Press and . Hold them while you turn the printer on, and until the Performing Self Test message appears. Config Menu...

Color quality information 148 Troubleshooting Color quality information This section helps you understand how operations available on the printer can be used to adjust and customize color output. Quality Menu Selections available in the Quality Menu provide the user with multiple options that can ad...

Solving color quality problems 151 Troubleshooting Solving color quality problems This section helps answer some basic color-related questions and describes how some of the features provided in the Quality Menu can be used to solve typical color problems. Note: Read Solving print quality problems wh...

Solving color quality problems 152 Troubleshooting The printed page appears tinted. Can I slightly adjust the color? Sometimes a user may consider printed pages to appear tinted (for example, everything printed seems to be too red). This can be caused by environmental conditions, paper type, lightin...

Solving color quality problems 153 Troubleshooting Off , the color is based on the print job information; no color conversion is implemented. The following table identifies which Color Samples pages to use: Note: The Color Samples pages are not useful if the software application does not specify col...

Notices 155 Notices • Licensing notice • Conventions • Electronic emission notices • The United Kingdom Telecommunications Act 1984 • Noise emission levels • ENERGY STAR • Waste from Electrical and Electronic Equipment (WEEE) directive • Radio frequency statements • European Community (EC) directive...

Notices 156 Notices Electronic emission notices Federal Communications Commission (FCC) compliance information statement The Lexmark C920, Machine Type 5056, has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. Operation is subject t...

Notices 157 Notices Korean MIC statement If this symbol appears on your product, the accompanying statement is applicable. This equipment has undergone EMC registration as a business product. It should not be used in a residential area. The United Kingdom Telecommunications Act 1984 This apparatus i...

Notices 159 Notices India emissions notice This device uses very low power low range RF communication that has been tested and found not to cause any interference whatsoever. The manufacturer is not responsible in case of any disputes arising out of requirement of permissions from any local authorit...

Notices 160 Notices Limitation of liability Your sole remedy under this limited warranty is set forth in this document. For any claim concerning performance or nonperformance of Lexmark or a Remarketer for this product under this limited warranty, you may recover actual damages up to the limit set f...

160 Index Numerics 550 sheet drawer 6 A adjust paper tray 60adjusting Power Saver 132 authorized supplies dealers 85automatic size sensing 68, 82automatic tray linking 68, 82 B binding, duplex 83 C card stock loading 60 card stock, guidelines 77characteristics, media 70 letterhead 73 confidential jo...