Page 5 - Safety information
Safety information Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible. Do not place or use this product near water or wet locations. CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of proce...
Page 7 - Learning about the printer; Finding information about the printer
Learning about the printer Finding information about the printer What are you looking for? Find it here Initial setup instructions: • Connecting the printer • Installing the printer software Setup documentation—The setup documentation camewith the printer and is also available at http://support.lexm...
Page 8 - Selecting a location for the printer
What are you looking for? Find it here The latest supplemental information, updates, and customersupport: • Documentation • Driver downloads • Live chat support • E ‑ mail support • Voice support Lexmark support Web site— http://support.lexmark.com Note: Select your country or region, and then selec...
Page 9 - Printer configurations
1 Right side 305 mm (12 in.) 2 Front 510 mm (20 in.) 3 Left side 205 mm (8 in.) 4 Rear 205 mm (8 in.) 5 Top 305 mm (12 in.) Printer configurations CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all trays closed until needed. You can configure y...
Page 11 - Using the printer control panel
Using the printer control panel 1 2 3 4 5 6 7 8 Light or button Color Description 1 Error light Yellow An error has occurred. 2 Paper jam light Yellow A paper jam has occurred. 3 Load or remove paper light Yellow Paper must be loaded in the tray or removed from the bin. 4 Toner low or replace imagin...
Page 12 - Understanding the printer control panel light sequences
Light or button Color Description 8 Stop or cancel button Red Use this to cancel a print job. Understanding the printer control panel light sequences The printer control panel lights can mean different things, depending on the light sequence. The lights can be on, off,blinking, or blinking slowly, i...
Page 15 - Using the Embedded Web Server; Using the Local Printer Settings Utility
Primary light sequence Supplemental light sequence Message Paper jam, open reardoor Paper jam, removestandard tray to clearduplex Paper jam, open frontdoor Paper jam, removestandard tray Paper jam, removeoptional tray Paper jam, manualfeeder Using the Embedded Web Server Note: This functionality is ...
Page 16 - In Windows 8; In Windows 7 or earlier
To download and install the Local Printer Settings Utility, see “Installing the Local Printer Settings Utility” on page 20. To access the Local Printer Settings Utility: In Windows 8 From the Search charm, type local printer settings utility , and then navigate to: Apps list > Local Printer Setti...
Page 17 - Additional printer setup; Installing hardware options; Installing optional trays
Additional printer setup Installing hardware options Installing optional trays CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cordfrom the electri...
Page 18 - Attaching cables
7 Align the printer with the tray, and then slowly lower the printer into place. 8 Connect the power cord to the printer, then to a properly grounded electrical outlet, and then turn on the printer. 1 2 Note: When the printer software and any hardware options are installed, it may be necessary to ma...
Page 19 - Setting up the printer software; Installing the printer software
Warning—Potential Damage: Do not touch the USB cable, any network adapter, or the printer in the area shown while actively printing. Loss of data or a malfunction can occur. 1 2 3 4 5 6 7 Use the To 1 USB port * Attach an optional wireless network adapter. 2 USB printer port Connect the printer to a...
Page 20 - Installing the Local Printer Settings Utility
1 Obtain a copy of the software installer package. • From the Software and Documentation CD that came with your printer. • From our Web site:Go to www.lexmark.com , and then navigate to: SUPPORT & DOWNLOADS > select your printer > select your operating system > download your software in...
Page 21 - Updating available options in the printer driver; For Windows users; For Macintosh users
Updating available options in the printer driver When any hardware options are installed, you may need to manually add the options in the printer driver to makethem available for use. For Windows users 1 Open the printers folder. In Windows 8 From the Search charm, type run , and then navigate to: A...
Page 22 - Networking; Preparing to set up the printer on an Ethernet network
Networking Notes: • Purchase a MarkNet TM N8352 wireless network adapter first before setting up the printer on a wireless network. For information on installing the wireless network adapter, see the instruction sheet that came with theadapter. • A Service Set Identifier (SSID) is a name assigned to...
Page 24 - Preparing to set up the printer on a wireless network
d Click the IP tab. e Type the printer IP address in the address field, and then click Add . • For AppleTalk printing: Notes: – Make sure AppleTalk is activated on your printer. – This feature is supported only in Mac OS X version 10.5. a From the Apple menu, navigate to: System Preferences > Pri...
Page 25 - Using the Wireless Setup Utility (Windows only)
Notes: – If you do not know the SSID of the network that your computer is connected to, then launch the wireless utilityof the computer network adapter, and then look for the network name. If you cannot find the SSID or thesecurity information for your network, then see the documentation that came w...
Page 27 - Using the Wireless Setup Assistant (Macintosh only)
Using the Wireless Setup Assistant (Macintosh only) The Wireless Setup Assistant lets you: • Configure the printer to join an existing wireless network. • Add a printer to an existing ad hoc network. • Change the wireless settings after installation. • Install the printer on additional network compu...
Page 28 - Printing a menu settings and network setup page
5 Turn off the printer, and then disconnect the Ethernet cable. Then wait for at least five seconds, and then turn theprinter back on. 6 To verify if your printer is connected to the network, print a network setup page again. Then in the Network Card[x] section, see if the status is “Connected”. Pri...
Page 29 - Loading paper and specialty media; Setting the paper size and type; Configuring Universal paper settings
Loading paper and specialty media The selection and handling of paper and specialty media can affect how reliably documents print. For more information,see “Avoiding jams” on page 92 and “Storing paper” on page 46. Setting the paper size and type Using the Embedded Web Server 1 Open a Web browser, a...
Page 35 - Loading the multipurpose feeder
Loading the multipurpose feeder Use the multipurpose feeder when printing on different paper sizes and types or specialty media, such as card stock,transparencies, paper labels, and envelopes. You can also use it for single ‑ page print jobs on letterhead. 1 Open the multipurpose feeder. 1 2 a Pull ...
Page 38 - Linking and unlinking trays
• Load letterhead faceup with the top edge entering the printer first. For two ‑ sided (duplex) printing, load letterhead facedown with the bottom edge of the sheet entering the printer first. • Load envelopes with the flap on the left side facedown. Warning—Potential Damage: Never use envelopes wit...
Page 39 - Using the printer settings on the computer; Configuring a custom paper type; Assigning a custom paper type
Notes: • Print a network setup page or menu settings page, and then locate the IP address in the TCP/IP section. TheIP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly....
Page 41 - Paper and specialty media guide; Paper guidelines; Paper characteristics; Weight
Paper and specialty media guide Additional information for printing on specialty media may be found in the Cardstock and Label Guide available at http://support.lexmark.com . Paper guidelines Selecting the correct paper or specialty media reduces printing problems. For the best print quality, try a ...
Page 42 - Unacceptable paper
Grain direction Grain refers to the alignment of the paper fibers in a sheet of paper. Grain is either grain long , running the length of the paper, or grain short , running the width of the paper. For 60–90 ‑ g/m 2 (16–24 ‑ lb) bond paper, grain long paper is recommended. Fiber content Most high ‑ ...
Page 43 - Using recycled paper and other office papers
• Avoid papers with rough or heavily textured surfaces. Use papers printed with heat ‑ resistant inks designed for use in xerographic copiers. The ink must be able to withstand temperatures up to 230°C (446°F) without melting or releasing hazardous emissions. Use inks that are not affected bythe res...
Page 44 - Unacceptable paper examples; Using specialty media; Tips on using card stock
Lexmark does not endorse specific suppliers, although a converter’s product list for special applications is maintained.However, the following paper choice guidelines will help alleviate the environmental impact of printing: 1 Minimize paper consumption. 2 Be selective about the origin of wood fiber...
Page 46 - Storing paper
• Do not use labels with exposed adhesive. • Do not print within 1 mm (0.04 inch) of the edge of the label, of the perforations, or between die ‑ cuts of the label. • Make sure the adhesive backing does not reach to the edge of the sheet. Zone coating of the adhesive should beat least 1 mm (0.04 inc...
Page 47 - Supported paper sizes, types, and weights; Supported paper sizes
Supported paper sizes, types, and weights Supported paper sizes Paper size Standard tray Optional 250 ‑ or 550 ‑ sheet tray Multipurpose feeder Duplex mode A4 210 x 297 mm (8.3 x 11.7 in.) A5 148 x 210 mm (5.8 x 8.3 in.) X A6 105 x 148 mm (4.1 x 5.8 in.) X X JIS B5 182 x 257 mm (7.2 x 10.1 in.) X Le...
Page 48 - Supported paper types and weights
Paper size Standard tray Optional 250 ‑ or 550 ‑ sheet tray Multipurpose feeder Duplex mode DL Envelope 110 x 220 mm (4.3 x 8.7 in.) X X X C5 Envelope 162 x 229 mm (6.4 x 9 in.) X X X B5 Envelope 176 x 250 mm (6.9 x 9.8 in.) X X X Other Envelope 229 x 356 mm (9 x 14 in.) X X X 1 This size setting fo...
Page 50 - Printing; Printing documents; Printing a document; Adjusting toner darkness
Printing This chapter covers printing, printer reports, and job cancelation. Selection and handling of paper and specialty mediacan affect how reliably documents print. For more information, see “Avoiding jams” on page 92 and “Storing paper”on page 46. Printing documents Printing a document 1 From t...
Page 51 - Printing from a mobile device; Canceling a print job from the computer
Notes: • Print a network setup page or menu settings page, and then locate the IP address in the TCP/IP section. TheIP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly....
Page 53 - Understanding the printer menus; Menus list; Paper menu; Default Source menu
Understanding the printer menus You may print a menus list by printing the menu settings and network setup pages. Access the menus from a networkprinter by using the Embedded Web Server. If your printer is connected by USB or parallel cable, then access the menususing the Local Printer Settings Util...
Page 57 - Configure MP menu; Paper Texture menu
Configure MP menu Use To Configure MP CassetteManualFirst Determine when the printer selects paper from the multipurpose feeder. Notes: • Cassette is the factory default setting. Cassette configures themultipurpose feeder as the default paper source. • Manual sets the multipurpose feeder only for ma...
Page 58 - Paper Weight menu
Use To Rough Envelope Texture Rough Specify the relative texture of the rough envelopes loaded. Letterhead Texture SmoothNormalRough Specify the relative texture of the letterhead loaded. Note: Normal is the factory default setting. Preprinted Texture SmoothNormalRough Specify the relative texture o...
Page 60 - Paper Loading menu
Use To Cotton/Rough Weight LightNormalHeavy Specify the relative weight of the cotton or rough paper loaded. Note: Heavy is the factory default setting. Custom [x] Weight LightNormalHeavy Specify the relative weight of the custom paper loaded. Notes: • Normal is the factory default setting. • The op...
Page 61 - Custom Types menu; Standard USB menu
Use To Custom [x] Loading DuplexOff Determine and set two ‑ sided printing for all print jobs that specify Custom [x] as the paper type. Note: Custom [x] Loading is available only if the custom type is supported. Notes: • Duplex sets two ‑ sided printing as the default for all print jobs unless one ...
Page 63 - Settings menu; General Settings menu
Settings menu General Settings menu Use To Display Language EnglishFrancaisDeutschItalianoEspanolDanskNorskNederlandsSvenskaPortugueseSuomiRussianPolskiGreekMagyarTurkceCeskySimplified ChineseTraditional ChineseKoreanJapanese Set the language of the text appearing on the Embedded WebServer, Local Pr...
Page 67 - Print Settings; Setup menu
Print Settings Setup menu Use To Printer Language PCL EmulationPS Emulation Set the default printer language. Notes: • PCL Emulation is the factory default setting. • PCL Emulation uses a PCL interpreter for processing printjobs. • PS Emulation uses a PostScript interpreter for processingprint jobs....
Page 68 - Finishing menu
Finishing menu Use To Sides (Duplex) 1 sided2 sided Specify whether two ‑ sided (duplex) printing is set as the default for all print jobs. Notes: • “1 sided” is the factory default setting. • You can set two ‑ sided printing from the software program. For Windows users: 1 Click File > Print . 2 ...
Page 69 - Quality menu
Use To Paper Saver Off2 ‑ Up 3 ‑ Up 4 ‑ Up 6 ‑ Up 9 ‑ Up 12 ‑ Up 16 ‑ Up Print multiple ‑ page images on one side of a paper. Notes: • Off is the factory default setting. • The number selected is the number of page images that will print per side. Paper Saver Ordering HorizontalReverse HorizontalRev...
Page 72 - Security menu; Set Date and Time menu
Use To Tray Renumber Restore Defaults YesNo Restore all tray and feeder assignments to the factory default settings. Security menu Set Date and Time menu Use To Current Date and Time View the current date and time settings for the printer. Manually Set Date and Time [input date/time] Enter the date ...
Page 73 - Saving money and the environment; Saving paper and toner; Using recycled paper; Use both sides of the paper; Place multiple pages on one sheet of paper
Saving money and the environment Lexmark is committed to environmental sustainability and is continually improving its printers to reduce their impacton the environment. We design with the environment in mind, engineer our packaging to reduce materials, and providecollection and recycling programs. ...
Page 74 - Saving energy; Using Sleep and Hibernate modes; Adjusting Sleep mode
Saving energy If your printer is connected to a computer by a USB or parallel cable, then use the Local Printer Settings Utility forWindows or Printer Settings for Macintosh. If your printer is connected to the network, then use the Embedded WebServer. Note: Some features are available only in selec...
Page 75 - Using the printer settings on the computer (Windows only); Setting Hibernate Timeout; Using Schedule Power Modes
Notes: • Print a network setup page or menu settings page, and then locate the IP address in the TCP/IP section. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > General Settings > Timeouts . 3 In the Sleep Mode field, enter the ...
Page 76 - Recycling; Recycling Lexmark products
• If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > General Settings > Schedule Power Modes . 3 From the Action menu, select the power mode. 4 From the Time menu, select the time. 5 From the Day(s) menu, select the day or days. 6 Cl...
Page 77 - Returning Lexmark cartridges for reuse or recycling
Returning Lexmark cartridges for reuse or recycling Lexmark Cartridge Collection Program diverts millions of Lexmark cartridges from landfills annually by making it botheasy and free for Lexmark customers to return used cartridges to Lexmark for reuse or recycling. One hundred percentof the empty ca...
Page 78 - Securing the printer; Using the security lock feature
Securing the printer Using the security lock feature The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop computers inthe location shown to secure the printer in place. Statement of Volatility Your printer contains various types of memory that can ...
Page 80 - Finding printer security information
3 Press until the printer control panel light sequence matches the light sequence in the following illustration, and then press . ‑ Blinking ‑ Blinking The printer will restart several times during this process. Note: Wipe All Settings securely removes device settings, jobs, and passwords from the p...
Page 81 - Maintaining the printer; Cleaning the printer; Checking the status of parts and supplies
Maintaining the printer Warning—Potential Damage: Failure to maintain optimum printer performance periodically, or to replace parts and supplies, may cause damage to your printer. Cleaning the printer Cleaning the printer Note: You may need to perform this task after every few months. Warning—Potent...
Page 82 - Estimated number of remaining pages; Using genuine Lexmark parts and supplies
Using the printer control panel From the printer control panel, press , and then check the supply and part status in the Supply Information section. Estimated number of remaining pages The estimated number of remaining pages is based on the recent printing history of the printer. Its accuracy mayvar...
Page 84 - Ordering an imaging unit; Storing supplies
Item Regular cartridge Extra High Yield Toner Cartridge 500XA 2 Ultra High Yield Toner Cartridge 500UA 3 1 This cartridge is supported only in MS310d and MS310dn printer models. 2 This cartridge is supported only in MS410d and MS410dn printer models. 3 This cartridge is supported only in MS510dn, MS...
Page 85 - Replacing supplies; Replacing the toner cartridge
Replacing supplies Replacing the toner cartridge 1 Press the button on the right side of the printer, and then open the front door. 2 1 2 Pull the toner cartridge out using the handle. 3 Unpack the toner cartridge, and then remove all packing materials. 4 Shake the new cartridge to redistribute the ...
Page 86 - Replacing the imaging unit
6 Close the front door. Replacing the imaging unit 1 Press the button on the right side of the printer, and then open the front door. 2 1 2 Pull the toner cartridge out using the handle. Maintaining the printer 86
Page 88 - Moving the printer; Before moving the printer
6 Insert the imaging unit into the printer by aligning the arrows on the side rails of the imaging unit with the arrowson the side rails inside the printer. 7 Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side railsinside the printer. ...
Page 89 - Moving the printer to another location; Shipping the printer
• If an optional tray is installed, then remove it from the printer. To remove the optional tray, slide the latch on theright side of the tray toward the front of the tray until it clicks into place. • Use the handholds located on both sides of the printer to lift it. • Make sure your fingers are no...
Page 90 - Managing the printer; Finding advanced networking and administrator information; Viewing reports
Managing the printer This chapter covers basic administrative support tasks using the Embedded Web Server. Finding advanced networking and administrator information This chapter covers basic administrative support tasks using the Embedded Web Server. For more advanced systemsupport tasks, see the Ne...
Page 91 - Copying printer settings to other printers
Notification Description Off The normal printer behavior for all supplies occurs. E ‑ mail Only The printer generates an e-mail when the supply condition is reached. The status of thesupply appears on the menus page and status page. Warning The printer displays a warning light sequence and generates...
Page 92 - Clearing jams; Avoiding jams; Load paper properly
Clearing jams Carefully select paper and specialty media and load them properly to avoid most jams. For more information, see“Avoiding jams” on page 92. If jams do occur, then follow the steps outlined in this chapter. Note: Jam recovery is set to Auto by default. The printer reprints jammed pages u...
Page 93 - Use recommended paper; Accessing jam areas
• Do not slide the paper into the tray. Load paper as shown in the illustration. • Make sure the guides in the tray or the multipurpose feeder are properly positioned and are not pressing tightlyagainst the paper or envelopes. • Push the tray firmly into the printer after loading paper. Use recommen...
Page 103 - Supplemental light sequences
[x] ‑ page jam, remove tray 1 to clear duplex. [23y.xx] ‑ On ‑ On If the printer control panel light sequence matches the light sequence in the preceding illustration, then press twice quickly to see the supplemental light sequence. Supplemental light sequences Light sequence ‑ On ‑ On ‑ On Clearing...
Page 110 - Troubleshooting; Understanding the printer messages; Toner cartridge messages
Troubleshooting Understanding the printer messages Toner cartridge messages Cartridge, imaging unit mismatch [41.xy] ‑ On ‑ On If the printer control panel light sequence matches the light sequence in the preceding illustration, then do the following: 1 Check if both the toner cartridge and imaging ...
Page 116 - Printer and toner cartridge regions
If the supplemental light sequence matches the light sequence in the preceding illustration, then install a toner cartridgethat matches the region number of the printer. x indicates the value of the printer region. y indicates the value of the cartridge region. x and y can have the following values....
Page 119 - Imaging unit messages
Imaging unit messages Imaging unit low [84.xy] ‑ Blinking ‑ On If the printer control panel light sequence matches the light sequence in the preceding illustration, then you may need to order an imaging unit. If necessary, press on the printer control panel to continue printing. Imaging unit nearly ...
Page 124 - Paper loading messages
Paper loading messages Incorrect paper size, open [paper source] [34] ‑ On ‑ On If the printer control panel light sequence matches the light sequence in the preceding illustration, then press twice quickly to see the supplemental light sequence. ‑ On Troubleshooting 124
Page 133 - Remove paper from standard output bin; Printer communication error messages
Remove paper from standard output bin ‑ Blinking If the printer control panel light sequence matches the light sequence in the preceding illustration, then do the following: 1 Remove the paper stack from the standard output bin. 2 From the printer control panel, press to continue printing. Printer c...
Page 139 - Insufficient memory error messages
‑ On If the supplemental light sequence matches the light sequence in the preceding illustration, then try one or more ofthe following: • From the printer control panel, press to continue printing. Note: The printer discards any data received through the USB port. • Set the USB Buffer to Auto: – If ...
Page 141 - Insufficient memory to support Resource Save feature [35]
Insufficient memory to support Resource Save feature [35] ‑ On ‑ On If the printer control panel light sequence matches the light sequence in the preceding illustration, then press twice quickly to see the supplemental light sequence. ‑ On ‑ Blinking ‑ On Troubleshooting 141
Page 143 - Miscellaneous messages
‑ On ‑ On ‑ On ‑ On If the supplemental light sequence matches the light sequence in the preceding illustration, then try one or more ofthe following: • From the printer control panel, press to continue printing. A data loss will occur. • From the printer control panel, press to cancel the print job...
Page 147 - Printer had to restart. Last job may be incomplete.
Printer had to restart. Last job may be incomplete. ‑ Blinking ‑ Blinking ‑ Blinking ‑ On If the printer control panel light sequence matches the light sequence in the preceding illustration, then press on the printer control panel to continue printing. For more information, visit http://support.lex...
Page 148 - Service error
Service error ‑ Blinking ‑ Blinking ‑ Blinking ‑ Blinking ‑ Blinking ‑ Blinking If the printer control panel light sequence matches the light sequence in the preceding illustration, then turn off theprinter, and then turn it back on. If the lights are still blinking after 10 seconds, then the printe...
Page 150 - Solving printer problems; Basic printer problems; The printer is not responding
‑ On If the supplemental light sequence matches the light sequence in the preceding illustration, then do the following: 1 Turn off the printer. 2 Unplug the power cord from the electrical outlet. Note: Optional trays lock together when stacked. Remove stacked trays one at a time from the top to the...
Page 152 - Option problems; Cannot detect internal option
Option problems Cannot detect internal option Action Yes No Step 1 Turn off the printer, then wait for about 10 seconds, and then turn on theprinter. Does the internal option operate correctly? The problem is solved. Go to step 2. Step 2 Check if the internal option is properly installed in the cont...
Page 153 - Tray problems
Tray problems Action Yes No Step 1 a Open the tray and do one or more of the following: • Check for paper jams or misfeeds. • Check if the paper size indicators on the paper guides are alignedwith the paper size indicators on the tray. • If you are printing on custom ‑ size paper, then make sure tha...
Page 154 - Paper feed problems; Paper frequently jams; Paper jam message remains after jam is cleared
Paper feed problems Paper frequently jams Action Yes No Step 1 a Pull out the tray, and then do one or more of the following: • Make sure paper lies flat in the tray. • Check if the paper size indicators on the paper guides are alignedwith the paper size indicators on the tray. • Check if the paper ...
Page 155 - Jammed pages are not reprinted; Solving print problems; Printing problems; Print jobs do not print
Jammed pages are not reprinted Actions Yes No a From the Print Recovery menu, set Jam Recovery to Auto or On. Toaccess the Print Recovery menu, try one or more of the following: • If the printer is on a network, then open a Web browser and typethe printer IP address in the address field. Then naviga...
Page 157 - Printing slows down; Print job takes longer than expected
Action Yes No Step 6 a Remove and reinstall the printer software. For more information, see“Installing the printer software” on page 19. Note: The printer software is available at http://support.lexmark.com . b Resend the print job. Do the jobs print? The problem is solved. Contact customer support ...
Page 158 - Job prints from the wrong tray or on the wrong paper
Action Yes No Step 3 From the Eco ‑ Mode menu, change the environmental settings. To access the Eco ‑ Mode menu, do either of the following: • If the printer is on a network, then open a Web browser and type theprinter IP address in the address field. Then navigate to Settings > General Settings ...
Page 159 - Incorrect characters print; Tray linking does not work
Actions Yes No Step 3 a Depending on your operating system, open Printing Preferences orthe Print dialog, and then specify the paper type. b Resend the print job. Does the job print from the correct tray or on the correct paper? The problem is solved. Contact customer support . Incorrect characters ...
Page 160 - Large jobs do not collate
Action Yes No a From the Paper menu, set the paper size and type to match the paperloaded in the trays to be linked. To access the Paper menu, do eitherof the following: • If the printer is on a network, then open a Web browser and typethe printer IP address in the address field. Then navigate to Se...
Page 161 - Unexpected page breaks occur; Print quality problems; Printer is printing blank pages
Action Yes No Step 3 Reduce the number and size of fonts, the number and complexity ofimages, and the number of pages in the job. Does the job print and collate correctly? The problem is solved. Contact customer support . Unexpected page breaks occur Action Yes No Step 1 From the Setup menu, adjust ...
Page 162 - Clipped pages or images
Action Yes No Step 1 a Check if there is packing material left on the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. 2 Check if the packing material is properly removed from the imagingunit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more tha...
Page 164 - Shadow images appear on prints; Gray background on prints; ABCDE
Shadow images appear on prints A B C DA B C D A B C DA B C D Leading edge Trailing edge Action Yes No Step 1 Check if the paper loaded in the tray has the correct paper type and weight. Is paper with the correct paper type and weight loaded in the tray? Go to step 2. Load paper with thecorrect paper...
Page 165 - Incorrect margins on prints; A B C D
Action Yes No Step 1 a From the Quality menu, select a lower number to reduce the tonerdensity. To access the Quality menu, do either of the following: • If the printer is on a network, then open a Web browser and typethe printer IP address in the address field. Then, navigate to Settings > Print...
Page 166 - Paper curl
Action Yes No Step 2 From the Paper menu, check if the paper size setting matches the paperloaded in the tray. To access the Paper menu, do either of the following: • If the printer is on a network, then open a Web browser and type theprinter IP address in the address field. Then, navigate to Settin...
Page 167 - Print irregularities
Action Yes No Step 3 a Depending on your operating system, specify the paper type andweight from Printing Preferences or from the Print dialog. b Resend the print job. Is the paper still curled? Go to step 4. The problem is solved. Step 4 a Remove the paper from the tray, and then turn it over. b Re...
Page 170 - Repeating defects appear on prints; Print is too dark
Repeating defects appear on prints Action Yes No Step 1 Measure the distance between the defects. Check for a distance between the defects that equals: • 97 mm (3.82 in.) • 47 mm (1.85 in.) • 38 mm (1.5 in.) Is the distance between defects equal to one of the listed measurements? Go to step 2. 1 Che...
Page 173 - Print is too light
Print is too light ABCDEF Action Yes No Step 1 a From the Quality menu, increase the toner darkness. To access theQuality menu, do either of the following: • If the printer is on a network, then open a Web browser and typethe printer IP address in the address field. Then navigate to Settings > Pr...
Page 175 - Skewed print
Action Yes No Step 6 a Shake the imaging unit to redistribute the toner. 1 Remove the toner cartridge, and then the imaging unit. 2 Firmly shake the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure tolight may cause pr...
Page 176 - Printer is printing solid black pages; Transparency print quality is poor
Printer is printing solid black pages Action Yes No Step 1 a Reinstall the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure tolight may cause print quality probl...
Page 177 - Streaked horizontal lines appear on prints
Action Yes No Step 2 a Check if you are using a recommended type of transparency. b Resend the print job. Is the print quality still poor? Contact customer support . The problem is solved. Streaked horizontal lines appear on prints ABCDEABCDEABCDE Action Yes No Step 1 a Depending on your operating s...
Page 178 - Streaked vertical lines appear on prints
Action Yes No Step 4 a Reinstall the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure tolight may cause print quality problems. 2 Install the imaging unit, and t...
Page 179 - Horizontal voids appear on prints
Action Yes No Step 3 a Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. b Resend the print job. Do streaked vertical lines still appear on prints? Go to step 4. The problem is solved. Step 4 a Reinstall the imag...
Page 180 - Vertical voids appear on prints
Action Yes No Step 3 a Redistribute the toner in the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. 2 Firmly shake the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure tolight may cause print qu...
Page 181 - Toner specks appear on prints
Action Yes No Step 2 a From the Paper Menu, set the paper type and weight to match thepaper loaded in the tray. To access the Paper Menu, do either of thefollowing: • If the printer is on a network, then open a Web browser and typethe printer IP address in the address field. Then navigate to Setting...
Page 182 - Toner rubs off; ABC; Uneven print density
Toner rubs off Leading edge Trailing edge ABC DEF Action Yes No Step 1 From the Paper menu on the printer control panel, check the paper type,texture, and weight. To access the Paper Menu, do either of the following: • If the printer is on a network, then open a Web browser and type theprinter IP ad...
Page 183 - Embedded Web Server does not open
Embedded Web Server does not open Action Yes No Step 1 a Turn on the printer. b Open a Web browser, and then type the printer IP address. c Press Enter . Does the Embedded Web Server open? The problem is solved. Go to step 2. Step 2 Make sure the printer IP address is correct. a View the printer IP ...
Page 184 - Contacting customer support
Action Yes No Step 5 Temporarily disable the Web proxy servers. Proxy servers may block or restrict you from accessing certain Websites including the Embedded Web Server. Does the Embedded Web Server open? The problem is solved. Contact your system support person. Contacting customer support When yo...
Page 185 - Product information; GOVERNMENT END USERS
Notices Product information Product name: Lexmark MS310d, MS310dn Machine type: 4514 Model(s): 220, 230 Edition notice May 2013 The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” ...
Page 186 - Trademarks; Modular component notice
Trademarks Lexmark, Lexmark with diamond design, and MarkVision are trademarks of Lexmark International, Inc., registered inthe United States and/or other countries. Mac and the Mac logo are trademarks of Apple Inc., registered in the U.S. and other countries. PCL® is a registered trademark of the H...
Page 187 - Waste from Electrical and Electronic Equipment (WEEE) directive; Product disposal
Lexmark regulatory type/model LEX-M01-005; FCC ID: IYLLEXM01005; IC:2376A-M01005 Licensing notices All licensing notices associated with this product can be viewed from the root directory of the installation software CD. Noise emission levels The following measurements were made in accordance with I...
Page 188 - Laser notice
This symbol identifies static-sensitive parts. Do not touch in the areas near these symbols without first touching themetal frame of the printer. ENERGY STAR Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen is certified to complywith Environmental Protection ...
Page 189 - Power consumption; Product power consumption
DANGER - Invisible laser radiation when cartridges are removed and interlock defeated. Avoid exposure to laser beam.PERIGO - Radiação a laser invisível será liberada se os cartuchos forem removidos e o lacre rompido. Evite a exposição aos feixes de laser. Opasnost - Nevidljivo lasersko zra č enje ka...
Page 190 - Hibernate Mode; Off mode; Industry Canada compliance statement
Sleep Mode This product is designed with an energy-saving mode called Sleep Mode . The Sleep Mode saves energy by lowering power consumption during extended periods of inactivity. The Sleep Mode is automatically engaged after this productis not used for a specified period of time, called the Sleep M...
Page 191 - 日本の; VCCI; 規定; European Community (EC) directives conformity
日本の VCCI 規定 製品にこのマークが表示されている場合、次の要件を満たしています。 この装置は、クラス B 情報技術装置です。この装置は、家庭環境で使用することを目的としていますが、この 装置がラジオやテレビジョン受信機に近接して使用されると、受信障害を引き起こすことがあります。 取扱説明書に従って正しい取り扱いをしてください。 VCCI-B European Community (EC) directives conformity This product is in conformity with the protection requirements of EC Council d...
Page 192 - Notice to users in the European Union
To prevent radio interference to the licensed service, this device is intended to be operated indoors and away fromwindows to provide maximum shielding. Equipment (or its transmit antenna) that is installed outdoors is subject tolicensing. The installer of this radio equipment must ensure that the a...
Page 194 - Limited warranty
Íslenska Hér með lýsir Lexmark International, Inc. yfir því að þessi vara er í samræmi við grunnkröfur og aðrarkröfur, sem gerðar eru í tilskipun 1999/5/EC. Italiano Con la presente Lexmark International, Inc. dichiara che questo questo prodotto è conforme ai requisitiessenziali ed alle altre dispos...
Page 196 - Limitation of liability; Additional rights; Patent acknowledgment
—Use of printing media outside of Lexmark specifications —Refurbishment, repair, refilling or remanufacture by a third party of products, supplies or parts —Products, supplies, parts, materials (such as toners and inks), software, or interfaces not furnished by Lexmark TO THE EXTENT PERMITTED BY APP...
Page 198 - Index; Numerics
Index Numerics 250 ‑ sheet tray loading 30 550 ‑ sheet tray loading 30 Symbols [x] ‑ page jam, clear manual feeder. [250.xx] 108[x] ‑ page jam, clear standard bin. [20y.xx] 101[x] ‑ page jam, open front door. [20y.xx] 94[x] ‑ page jam, open rear door. [20y.xx] 99[x] ‑ page jam, remove tray 1 to clea...