BlackBerry BLACKBERRY 9981 - Manuals

Sort pictures from either newest to oldest, or oldest to newest. This lets you see a slide show in the order that pictures were taken.You can now view pictures in a slide show using transitions such a sliding, zooming, and panning. For more information, see Change your slide show options . About swi...

2. Click a section to change options or to complete a short series of prompts that help you set the options. Important keys Keys on the front of your BlackBerry smartphone Trackpad • Slide your finger to move around the screen.• Press (click) to select an item.• Press and hold to open a pop-up menu....

Keys on the right side of your smartphone • Before you take a picture or record a video, press the top or bottom key to zoom in or out. • Press the middle key to mute a call or mute the volume. Right convenience key • If supported, open the camera. To take a picture, press the convenience key again....

Flashing LED color Description Amber Indicates that the battery power level has dropped to low and needs to be charged. You can't turn on or turn off this notification. The amber LED flashes when your smartphone is turned off and charging, this indicator changes to solid green when the battery is fu...

New itemTo clear this icon, open each item that has this indicator. Update is available in the BlackBerry App World storefront Sending data New item in the Social Feeds application Receiving data System is busy New BBM itemTo clear this icon, open each chat that has this icon. New BBM Groups item Ro...

Camera icons These icons appear at the bottom of the screen in the camera. You can click these icons. View pictures Geotagging is turned on Geotagging is turned off Take another picture Flash is turned on Flash is turned off Automatic flash mode Scene mode Video camera These icons appear at the bott...

2. Click Accessibility . 3. Change the Home Screen Grid Layout field. 4. Press the key > Save . Change what happens when you type on the Home screen Before you begin: Depending on your typing input language, you might not be able to use shortcut keys to open applications. 1. On the Home screen, p...

Find more information • Help on your smartphone : Find step-by-step instructions in the user guide for your BlackBerry smartphone. Click Help on the home screen or in an application menu. • www.blackberry.com/support : Find the BlackBerry Answers tool, the BlackBerry Support Community Forums, and mo...

Add or change your email signature Before you begin: Depending on your wireless service plan, this feature might not be supported. 1. On the home screen, click the Messages icon. 2. Press the key > Options . • For a work email account, click Email Preferences . If the Message Services field appea...

• If you want to synchronize media files that are protected with DRM, click Sync Media . 3. If necessary, type your smartphone password. Your smartphone appears as a drive on your computer. 4. On your computer, do one of the following:• Drag a file from a location on your computer to a folder on you...

1. On the home screen, click your Sound and Alert Profiles icon. 2. Click Change Sounds and Alerts > Sounds for Selected Profile . • To change your ring tone or ring volume, click Phone . • To change notifiers or reminders, click to expand a section. Click an option. 3. In the Ring Tone , Notifie...

Do one of the following:• To lock the keyboard and screen, press the Lock key on the top of your smartphone. • To unlock the keyboard and screen, press the Lock key and slide your finger up. • To lock your smartphone with a password, on the home screen or in a folder, click the icon. • To unlock you...

panels, you can unhide the icon in all panels, or in the current panel only. If Show All Icons does not appear in the menu, there are no apps hidden from view. Search for an app. On the home screen, start typing the app name. Verify that an app is installed. On the home screen or in a folder, click ...

Use pop-up menus. Pop-up menus provide common available actions, and appear in the center of the screen. For example, you can use the pop-up menu in a message to file, forward, or reply to the message. To open a pop-up menu, touch and hold the screen or press and hold the trackpad. To select a comma...

Turn off location-based services when you're not using them. On the home screen or in a folder, click the Options icon. Click Device > Location Settings . Turn off any options you're not using. Set backlighting to remain on for a shorter period of time, and lower its brightness. On the home scree...

Store files on a media card instead of your smartphone. On the home screen, click the Camera icon or the Media icon > Video Camera icon. Press the key > Options . In the Storage section, change the Store Pictures or Store Videos field. Research In Motion recommends that you regularly create an...

Shortcuts: Phone Depending on the typing input language that you're using, some shortcuts might not be available. Change your ring tone From the home screen, press the key. Press the key > Phone Ring Tones . Check your voice mail Press and hold 1 . Set up a speed dial for a contact From the home ...

Type the alternate character on a key Press the key and the character key. Type an accented or special character Press and hold the letter key and, on the trackpad, slide your finger left or right. For example, to type ü, press and hold U and slide your finger left until ü appears. Release the lette...

Play the previous audio file Press and hold the Volume Down key on the right side of your smartphone. Turn on the audio boost feature if you're using a headset Press the Volume Up key until the audio boost feature turns on. Pictures Zoom in Press I Zoom out Press O Pan up Press 2 Pan down Press 8 Pa...

• Verify that your BlackBerry smartphone is connected to the wireless network.• Verify that your wireless service plan includes phone or voice services.• If you can't make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list or turn o...

• Verify that data service is turned on.• If you use email filters, verify that the options for email filters are set correctly.• Verify that email forwarding is turned on and that you have selected all the email folders, including your inbox folder, that you want to receive email from. • Verify tha...

way you can reset your password without knowing your current password is to delete all your smartphone data. You can do this by exceeding the number of allowed password attempts.If your email account uses a BlackBerry Enterprise Server, depending on the options that your administrator sets, when you...

Organizer data isn't synchronizing over the wireless network Try the following actions: • Verify that your BlackBerry smartphone is connected to the wireless network.• Verify that wireless data synchronization is turned on in the Contacts application, Calendar application, Tasks application, and Mem...

Tips and shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. Tips: Doing things quickly For full instructions, click the links under Related information at the bottom. Access popular options such as setting the alarm, viewing notifications, and...

Receive only the first section of long email messages, and choose whether to download more. On the home screen, click the Messages icon. Press the key > Options > Message Display and Actions . Research In Motion recommends that you regularly create and save a backup file on your computer, espe...

Shortcuts: Messages Depending on the typing input language that you are using, some shortcuts might not be available. In a message Reply to a message Press R Reply to all in an email or a PIN message Press L Forward a message Press F File an email message Press I View or hide the email address of a ...

View call logs Press the key and P . View all your messages Press the key. Move around your message inbox Move up a screen Press the key and the key. Move down a screen Press the key. Move to the top of a message inbox Press T Move to the bottom of a message inbox Press B Move to the next unread ite...

In a presentation Switch presentation views Press M Move to the next slide when viewing a presentation in slide view Press N Move to the previous slide when viewing a presentation in slide view Press P Move to the last cursor position after closing and reopening a presentation that you were viewing ...

Change to Agenda view Press A Change to Day view Press D Change to Week view Press W Change to Month view Press M Move forward in week, month, or day view Press the key. Move back in week, month, or day view Press the key and the key. Move to the current date Press T Move to a specific date Press G ...

Phone How to: Phone Phone at a glance Phone icons These icons appear at the top of the home screen and in the Phone application. Missed call Received call Placed call Voice mail message User Guide Phone 62

Phone basics Find your phone number Do one of the following: • To view your active phone number, from the home screen, press the key. Your phone number appears at the top of the screen. • To view a list of your multiple phone numbers, from the home screen, press the key. If your wireless service pla...

To end a call, press the key. Related information Change your ring tone, notifiers, reminders, or alerts, 30 I can't make or receive calls, 40 Answer a second call Depending on your wireless service provider and wireless network, this feature might not be supported. During a call, press the key. • T...

Note: If you switch to a different application and you want to end the call, press the key. About using a headset You can purchase an optional headset to use with your BlackBerry smartphone.If you use a headset, you can use a headset button to answer or end a call, or to turn on or turn off mute dur...

• If your smartphone is locked with a password, press the key > Emergency . Press the key. • If your keyboard is locked, press the key on the top of your smartphone. Press the key. Type the emergency number. Press the key. Volume Adjust the volume • To increase the volume, press the Volume Up key...

1. From the home screen, press the key. 2. Press the key > Options > In-call Settings . 3. Change the Phone Call Audio field or Headset Call Audio field. 4. Press the key > Save . Speed dial Set up speed dial for a contact 1. From the home screen, press the key. 2. Press the key > View &...

• To delete a call forwarding number, click Edit Numbers . Click a phone number. Click Delete . 4. Press the key > Close . About call blocking The blocked calling feature allows you to block all incoming calls or block incoming calls only when roaming. You can also block all outgoing calls and al...

that organization to your contact list, when you add their phone numbers, you can type just the extensions instead of typing out the main phone number for the organization. Related information I can't make or receive calls, 40 Set options for dialing extensions 1. From the home screen, press the key...

Make a conference call Before you begin: Depending on your wireless service provider or your wireless service plan, this feature might not be supported.If your BlackBerry smartphone is connected to a CDMA network, you can't join more than two contacts to a conference call. 1. During a call, press th...

Leave a conference call Before you begin: You can perform this task only if you make a conference call by joining calls together, and not if you create a conference call meeting in the calendar.If you make a conference call, you can leave the conference call and the call continues without you. Depen...

• To delete a range of call logs, highlight a call log. Press and hold the Shift key. On the trackpad, slide your finger up or down. Release the Shift key. 3. Press the key > Delete . Add, change, or delete call log notes 1. From the home screen, press the key. 2. Highlight a call log. 3. Press t...

If your SIM card supports more than one phone number, you can make calls using your active phone number only, but you receive calls to all phone numbers. If you're already on a call, you receive calls to your active phone number only, and any calls that you receive to your other phone numbers receiv...

2. Press the key > Options > Call Logs and Lists . • To sort phone numbers or contacts by frequency of use, change the Phone List View field to Most Used . • To sort contacts alphabetically by contact name, change the Phone List View field to Name . • To sort phone numbers or contacts by most ...

From the home screen, press the key. 2. Press the key > Options > TTY . 3. Change the TTY field. 4. Press the key > Save . A TTY indicator appears in the connections area at the top of the home screen. Related information About TTY support, 78 Phone options, 76 Voice mail Set up your voice ...

4. Press the key > Save . Related information I can't check my voice mail, 82 Check your voice mail, 80 Check your voice mail Depending on your theme, you might be able to check your voice mail from the home screen. Tip: You can set the voice mail access number and password to dial automatically ...

Switch the active phone number, 76 I can't check my voice mail Try the following actions:• If you have more than one phone number associated with your BlackBerry smartphone and you're trying to check your voice mail using a shortcut key, your smartphone calls the voice mail access number for your ac...

4. Press the key > Edit SIM Phone Number . 5. Type your phone number.6. Click OK . I can't make calls using a voice command Try the following actions:• Verify that your BlackBerry smartphone is connected to the wireless network.• If you're using a Bluetooth enabled device, such as a hands-free ca...

Voice commands How to: Voice commands Perform an action using a voice command 1. On the home screen or in a folder, click the Voice Dialing icon. 2. After the beep, say a voice command. Related information I can't make calls using a voice command, 83 Change the options for voice prompts After you sa...

Available voice commands Voice command Description "Call < contact name or phone number >" Say this voice command to make a call. To perform this task with a Bluetooth enabled device, such as a handsfree car kit or wireless headset, the paired Bluetooth enabled device must support this...

1. On the home screen or in a folder, click the Options icon. 2. Click Typing and Language > Language . 3. Change the Voice Dialing field. 4. Press the key > Save . Related information My smartphone doesn't recognize names or numbers in voice commands, 87 Turn off choice lists for voice comman...

Messages How to: Messages application Messages at a glance Search for messages You can search for messages on your BlackBerry smartphone. You might also be able to search for messages in the email application on your computer or in another associated email account if your email account uses the Blac...

• To search for messages using the criteria from your last advanced search, press the key > Search by > Advanced . Press the key > Last . Note: If you search for messages, your smartphone doesn't search attachments. To stop a search, press the key. Related information Do more with your mess...

Set how long your smartphone stores messages 1. On the home screen, click the Messages icon. 2. Press the key > Options > Message Display and Actions . 3. Change the Days To Keep Messages field. 4. Press the key > Save . Related information Some messages no longer appear on my smartphone, 1...

Press the key > Save . Email Set up an email address 1. On the Home screen, click the Setup icon. 2. In the Setup section, click the Email Accounts icon. 3. Follow the screens to set up your email address. When your email address is set up correctly, you receive a confirmation message. To view an...

Press the key > Options > Email Account Management . 3. Click the email account that you want to change options for. For more information about personal email accounts, visit www.blackberry.com/docs/smartphones and click the link under Email Setup . Compose and send an email 1. On the home scr...

On the home screen, click the Messages icon. • To save an email or PIN message, highlight an email or PIN message. Press the key > Save . • To save a draft email, press the key > Compose Email > Save Draft . Related information View saved messages, 95 Blind carbon copy a contact You can bli...

Options for email filters Option Description From Specify one or more contacts or email addresses that the email filter should search for in the From field of your email. Separate multiple contacts or email addresses with a semicolon (;). To specify that the email filter should search for all contac...

Option Description forwarded, specify whether it is forwarded with high importance or with the email header only. Filter email by sender or subject 1. On the home screen, click the Messages icon. 2. Highlight an email. 3. Press the key > Filter by > Sender or Subject . 4. Type a name for the e...

2. Highlight a Google Mail message or conversation. 3. Press the key > Report Spam . 4. If necessary, click Yes . Text messages About text messages To send and receive text messages, your wireless service provider must set up your wireless service plan for text messaging. Depending on your wirele...

Attach a media file, contact card, appointment, or location to a text message Before you begin: To attach a video, the video must be recorded in MMS mode. 1. When you're composing a text message, press the key > Attach . 2. Click an attachment type. 3. Click a file. Related information I can't at...

Stop receiving messages from a cell broadcast channel Before you begin: Verify that your wireless service provider does not use the cell broadcast channel to manage services, such as preferred rates, based on your location. 1. On the home screen or in a folder, click the Options icon. 2. Click Devic...

Unsubscribe from public warning messages Depending on your region and wireless network, the name of the public warning system will vary. 1. On the home screen, click the Messages icon. 2. Press the key > Options . 3. Click the appropriate public warning system. 4. To choose which types of public ...

5. Press the key > Send . Related information Personal distribution lists, 197 I can't send messages, 42 Create a link for a PIN You can create a link for a PIN in a message, calendar entry, task, or memo. If you click the link, you can send a PIN message. When you are typing text, type pin: and ...

Attachments How to: Attachments About files and attachments You can view and download attachments and store them on your BlackBerry smartphone or a media card. If your email account uses a BlackBerry Enterprise Server that supports accessing files on your organization's network, you can preview file...

• If there are multiple attachments in a message or calendar entry, highlight an attachment. Press the key. • If you are downloading a file from a webpage, press the key. 2. Click Download Attachment or Download File . 3. Click the folder that you want to save the file or attachment in. 4. Click Sav...

1. On the home screen or in a folder, click the Media icon or Files icon. 2. Find and highlight a file. 3. Press the key > Properties . Related information Hide a file or folder, 133 View a hidden file or folder, 134 Contact cardsAbout contact cards A contact card (sometimes called avCard or .vcf...

Troubleshooting: AttachmentsA skipped content bar appears in a document More content is available for you to download to your BlackBerry smartphone. 1. To download the content, click the skipped content bar.2. Click More . A question mark appears on a slide A question mark appears on a slide if your...

3. Click the certificate or PGP key.• To import the certificate or PGPkey, click Import Certificate or Import PGP Key . • To import and trust the certificate or PGP key, click Trust Certificate or Trust PGP Key Related information I can't open an attachment in an encrypted message, 123 Attachment in...

Press the key > Encryption Details . S/MIME and PGP protected message status Digital signature indicators for S/MIME or PGP protected messages Indicator Description Your BlackBerry smartphone verified the digital signature. The BlackBerry Enterprise Server that is associated with your smartphone ...

Check the status of a certificate or certificate chain If a certificate is included in a received message, or is already stored in the key store on your BlackBerry device, you can check the status of the sender's certificate, or you can check the status of the sender's certificate and all other cert...

3. In the General section, change the Truncation Mode field to Send Anyway or More All And Send . 4. Press the key > Save . To turn on the prompt again, change the Truncation Mode field to Prompt User . Turn off the prompt that appears when you use a certificate or PGP key that is not recommended...

IBM Lotus Notes native encrypted messagesAbout IBM Lotus Notes native encrypted messages If your email account uses a BlackBerry Enterprise Server that supports this feature, you can send and receive messages on your BlackBerry smartphone using IBM Lotus Notes native encryption. When you send or rec...

Generate an encryption key, 329 Change or delete a contact, 192 Turn on or turn off data service or set roaming options, 260 Options for email filters, 99 Resend a message, 95 Wireless coverage indicators, 263 Turn on, turn off, or check the status of a network connection, 259 Resend a message, 95 I...

The number of new or unread messages is different than I expect The number of new or unread messages includes saved messages and filed messages.If you have set your BlackBerry smartphone to hide filed messages and you receive a new message in an email folder other than your inbox in the email applic...

A message, attachment, or Google Mail conversation is cut short or doesn't appear Try the following actions: • Wait for a short period of time. Your BlackBerry smartphone receives long messages and attachments in sections.• If "More available" appears at the end of the message or attachment,...

HTML email messages don't appear correctly Try the following actions: • Wait for a short period of time. Your BlackBerry smartphone receives long messages and attachments in sections.• Try downloading external pictures. Press the key > Get Images . • Try viewing your message in plain text. Press ...

• Verify that your BlackBerry smartphone is connected to the wireless network. If you're not in a wireless coverage area, your smartphone should send the messages when you return to a wireless coverage area. • Verify that fixed dialing is turned off. Related information Turn on, turn off, or check t...

Files and attachments How to: Files File basics About files and attachments You can view and download attachments and store them on your BlackBerry smartphone or a media card. If your email account uses a BlackBerry Enterprise Server that supports accessing files on your organization's network, you ...

Save a file or an attachment Before you begin: To perform this task, your email account must use the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator. 1. In a message, in a calendar...

5. Click a folder. 6. Press the key > Paste . Related information Send a file, 112 Managing files and attachments View properties for a file You can view the size, author, publication date, and other properties of a file. 1. On the home screen or in a folder, click the Media icon or Files icon. 2...

3. Find and highlight the file or folder you want to hide. 4. Press the key > Properties . 5. Select the Hidden checkbox. 6. Click OK . After you hide a file or folder, it is no longer visible on your BlackBerry smartphone. Related information View a hidden file or folder, 134 View a hidden file ...

Troubleshooting: Files A message, attachment, or Google Mail conversation is cut short or doesn't appear Try the following actions: • Wait for a short period of time. Your BlackBerry smartphone receives long messages and attachments in sections.• If "More available" appears at the end of the...

Media How to: Media Media file basics Play a media file 1. Do one of the following:• On the home screen, click the Media icon. Click a media type. If necessary, click a category. • On the home screen or in the Applications folder, click the Voice Notes icon. 2. Click a file. 3. If the media controls...

Related information Mute a call, 65 Improve sound quality for media files, 139 Amplify the volume using the audio boost feature, 139 Amplify the volume using the audio boost feature The audio boost feature allows you to amplify the volume more than the normal volume settings allow for songs, ring to...

• To delete a file, click Delete . View properties for a file You can view the size, author, publication date, and other properties of a file. 1. On the home screen or in a folder, click the Media icon or Files icon. 2. Find and highlight a file. 3. Press the key > Properties . Related informatio...

About transferring and synchronizing files, 141 Send a file Before you begin: To send a video, the video must be recorded in MMS mode. 1. On the home screen or in a folder, click the Media icon or Files icon. 2. Find and highlight a file. 3. Press the key > Send . 4. Click a message type. 5. If n...

File extensions Video file formats Audio file formats ASFWMAWMV • Windows Media Video 9• VC-1 • Windows Media Audio 9 and Windows Media Audio 9 Professional • Windows Media Audio 10 and Windows Media Audio 10 Professional MP3 — MP3 FLAC — FLAC OGG — • FLAC• Ogg Vorbis AAC — • AAC-LC• AAC+• eAAC+ AMR...

• GIF• PNG• TIF• WBMP For information about media file extensions and media file formats for your smartphone, visit www.blackberry.com/docs/ smartphones and click Smartphones > BlackBerry Smartphones > Supported Media . Related information Supported audio and video file formats and extensions,...

Add the song that is playing to a playlist 1. When playing a song, press the key > Add To Playlist . 2. Click a playlist. Move or delete a song in a playlist 1. On the home screen, click the Media icon > Music icon. 2. Click Playlists . 3. Click a standard playlist. 4. Highlight a song.• To ch...

3. If the media controls don't appear at the bottom of the screen, click the trackpad. 4. When the video shows the picture that you want to use as the thumbnail picture, click the icon. 5. Press the key > Set Video Thumbnail . Display closed captions in videos You can turn on closed captions so t...

Press the key > Options . 3. Change the Video Format field. 4. Press the key > Save . Related information View properties for a file, 112 Reduce blurriness in the videos that you take The image stabilization option helps reduce blurriness that is caused by slight movements of the video camera ...

Camera icons These icons appear at the bottom of the screen in the camera. You can click these icons. View pictures Geotagging is turned on Geotagging is turned off Take another picture Flash is turned on Flash is turned off Automatic flash mode Scene mode Take a picture 1. On the home screen, click...

Change the camera scene mode You can change the scene mode in the camera to optimize the settings for different environments. Descriptions of the scene modes are available on the camera. 1. On the home screen, click the Camera icon. 2. To change the camera scene mode, click the scene mode icon at th...

Press the key > Options . 3. Change the Store Pictures field. 4. Press the key > Save . Pictures Related information Transfer files to and from your smartphone, 29 Pictures at a glance Use a picture as your smartphone wallpaper 1. On the home screen, click the Media icon > Pictures icon. 2....

• To rotate the picture, press the key > Rotate . Related information I receive an error message after I rotate a picture, 156 Save a picture from a text message or a webpage You can save picture files, such as .jpg, .png, .gif, or .bmp files, to the BlackBerry smartphone storage space or a media...

2. Press the key > View by Date or View by Folder . Create a picture folder 1. On the home screen, click the Media icon > Pictures icon. 2. Press the key > Add Folder . 3. If necessary, change the location that the folder is created in. 4. Type a name for the folder. 5. Click OK . Voice not...

If your email account is associated with a BlackBerry Enterprise Server, your administrator might add IT policy rules to your smartphone that determine the features and settings that are available and whether you can add or update an app. If your administrator has turned off a feature or set an opti...

encrypt the file. On the home screen or in a folder, click the Options icon. Click Security > Encryption . In the Media Card section, change the Mode field to Device Password . • For more information about synchronizing media files, see the Help in the BlackBerry Desktop Software. Related informa...

Ring tones, sounds, and alerts How to: Ring tones, sounds, and alerts Icons for sound and alert profiles The icon for the sound and alert profile that's active appears at the top of the home screen, under the date. You can click the icon to switch to a different sound profile or to change notificati...

Change your ring tone, notifiers, reminders, or alerts In any sound profile, you can change your ring tone or notifier tone to an audio file that's stored in your BlackBerry smartphone's built-in media storage or media card. You can also change the options for volume, notifications during calls, LED...

Add or delete a contact alert You can create contact alerts that allow you to customize ring tones and alerts for calls and messages from specific contacts or groups of contacts. When you receive a call or message from the contact, your BlackBerry smartphone uses the assigned ring tone or alert, eve...

Flashing LED color descriptions The LED on the top of your BlackBerry smartphone flashes different colors to indicate the statuses described. Flashing LED color Description Green Indicates that you're in a wireless coverage area. You can turn on or turn off this notification. Blue Indicates that you...

4. Press the key > Save . Troubleshooting: Ring tones, sounds, and alerts My smartphone is ringing or vibrating more times than expected For calls, the number of times that your BlackBerry smartphone vibrates isn't determined by the number of vibrations that you set in your sound profile, and the...

Browser How to: Browser Browser at a glance User Guide Browser 163

Browser basics Browsing the InternetBrowse the Internet For more information on the charges associated with using the browser, contact your wireless service provider. 1. On the home screen, click the Browser icon. 2. In the address bar, type a web address or search terms. 3. Press the key on the key...

On a webpage, press the key. 2. Click Home . Close the browser 1. On a webpage, press the key. 2. Click Close . Playing media files, viewing pictures, and downloading filesView a full picture on a webpage 1. On a webpage, highlight or pause on a picture. 2. Press the key > View Image . • To zoom ...

• To copy an address for a web page, press the key > Copy Page Address . • To copy an address for a link, pause on or highlight a link. Press the key > Copy Link . • To copy an address for a picture, pause on or highlight a picture. Press the key > Copy Image Link . To paste the address, pr...

• To add a bookmark folder, click Add Subfolder . • To rename a bookmark folder, click Rename Folder . Type a new name for the folder. Press the key on the keyboard. • To delete a bookmark folder, click Delete Folder . Browser options Change your browser home page or start page 1. On the home screen...

Press the key > Save . Turn off JavaScript support JavaScript is used on some webpages to provide interactive features, such as menus and sounds. If you do not want the browser to provide JavaScript features, you can turn off JavaScript support. 1. On the home screen, click the Browser icon. 2. P...

If you change a browser security option, other applications on your BlackBerry smartphone that access a server might be affected. Option Description Permit SSL 3.0 Specify whether your browser accepts SSL connections. If you do not select this option, your browser allows only TLS connections. Permit...

Add a trusted content server If your email account uses a BlackBerry Enterprise Server, you can add content servers to your list of trusted content servers to accelerate the authentication process when you are authenticating with a content server. 1. On the home screen or in a folder, click the Opti...

Your smartphone supports different types of browser push messages. Service loading messages and service indication messages include updated information. Other browser push messages include messages that appear in your browser cache. Browser push options Option Description Process MDS Set whether you...

Add an RSS feed from the browser 1. In the browser, on a webpage with an RSS feed, press the key. 2. Click Subscribe to RSS Feed . 3. Select the checkbox beside each feed that you want to add. 4. Click Subscribe . 5. Click OK . Tips: Browser Turn on browser shortcuts 1. On the home screen, click the...

Troubleshooting: Browser I can't open a new tab You might not have enough available memory on your BlackBerry smartphone. Try the following actions: • Close a tab that you don't need.• Close other applications that don't need to be open. Related information Close an app so that it is not running in ...

Calendar How to: Calendar Synchronizing calendar About synchronization and reconciliation The wireless data synchronization and wireless email reconciliation features are designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) and reconcile email between your BlackBerry...

About synchronization conflicts A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry smartphone and in the email application on your computer.If you reconcile your email using wireless email reconciliation, on your smartphone, you can set whether...

Calendar basics Switch calendar views You can view your appointments and meetings in one of four calendar views. Day view, Week view, and Month view display all your appointments and meetings for the selected time period. Agenda view displays all your scheduled appointments, meetings, and free time ...

Set an alarm in the calendar You can set an alarm in the calendar to go off at scheduled days and times. Scheduling alarms in the calendar does not change your regular alarm in the Clock application. Because the alarm tone settings are shared by the alarms in the Calendar and the Clock application, ...

Related information Turn off your smartphone, 304 I can't schedule appointments that span multiple days, 189 I can't set some fields when scheduling appointments, 189 Delete an appointment, meeting, or alarm 1. On the home screen, click the Calendar icon. 2. Highlight an appointment, meeting, or ala...

• To email the meeting organizer, click Email Organizer . • To emaill all meeting participants, including the organizer, click Email All Attendees . Calendar options Change how the calendar is displayed 1. On the home screen, click the Calendar icon. 2. Press the key > Options > Calendar Displ...

Change the default calendar Changing the default calendar changes the email address that meeting invites are sent from. 1. On the home screen or in a folder, click the Options icon. 2. Click Device > Advanced System Settings > Default Services . 3. Change the Calendar (CICAL) field. 4. Press t...

Save your conference call information You can save your conference call information so that it is added to the conference call fields automatically when you create a conference call meeting from your BlackBerry smartphone. 1. On the home screen, click the Calendar icon. 2. Press the key > Options...

Troubleshooting: Calendar I can't schedule appointments that span multiple days If you use IBM Lotus Notes, you can't schedule appointments that span multiple days. I can't set some fields when scheduling appointments If you use IBM Lotus Notes, you can only change the Subject, Location, Reminder, a...

Contacts How to: Contacts Contact basics Add a contact Do one of the following: • To add a contact using the Contacts application, on the home screen, click the Contacts icon. At the top of the screen, click New Contact . Type the contact information. Press the key > Save . • To add a contact fro...

When you are composing a message, press the key > Attach > Contact . 2. Find and highlight a contact. 3. Press the key > Continue . Related information I can't attach a file to a text message, 129 Add a contact picture for caller ID 1. On the home screen, click the Contacts icon. 2. Highlig...

Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM Lotus Notes, you can apply more than one category to a task on your BlackBerry smartphone, but only one category synchronizes with the task in Lotus Notes.Categories are shared between...

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen ...

If you reconcile your email using wireless email reconciliation, on your smartphone, you can set whether the email on your smartphone or the email on your computer takes precedence when an email reconciliation conflict occurs.If you synchronize your organizer data using wireless data synchronization...

• To change a personal distribution list, click Edit Group . Click a contact. Click Add Member , Change Member , or Delete Member . Press the key > Save Group . • To delete a personal distribution list, click Delete Group > Delete . Note: When you delete a contact from a personal distribution ...

Store SIM card contacts on your wireless service provider's contact backup server Depending on your wireless service provider and your wireless service plan, you might be able to store your contacts on your wireless service provider's contact backup server. For more information, contact your wireles...

My contact pictures keep changing The contact pictures in applications (for example, in the contacts application), might change if you set more than one application on your BlackBerry smartphone to replace contact pictures. Depending on how often or how many of your contact pictures are being replac...

Clock How to: Clock Set the date and time 1. On the home screen or in the Applications folder, click the Clock icon. 2. Press the key > Set Time . • To get the date and time from the wireless network automatically, change the Update Time field to Automatic . Note that you must be connected to the...

Troubleshooting: Clock The time on my smartphone isn't correct 1. On the home screen or in the Applications folder, click the Clock icon. 2. Press the key > Set Time . 3. Try one of the following actions: • If the Update Time field is set to Automatic, press the key > Update Time . • If you've...

Tasks and memos Create a task or memo You can create tasks in the Tasks application or Calendar application, and you can make any of your tasks visible in the calendar. 1. On the home screen, click the Calendar icon, or in the Applications folder, click the Tasks icon or MemoPad icon. • To create a ...

Synchronizing tasks and memos About synchronization and reconciliation The wireless data synchronization and wireless email reconciliation features are designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) and reconcile email between your BlackBerry smartphone and the...

To delete a category, highlight the category. Press the key > Delete . Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords. 1. On the home screen, click the ...

Typing How to: Typing Typing icons These icons appear in the upper-right corner of the screen when you type. CAP lock (capital letter lock) Multi-tap mode NUM lock (number lock) Current input language Alt mode Typing basics Copy and paste at a glance User Guide Typing 213

Highlight, cut, copy, or paste text 1. Press and hold the key. • To highlight text character by character, on the trackpad, slide your finger left or right.• To highlight text line by line, on the trackpad, slide your finger up or down. 2. Press the key. 3. Click Cut or Copy . 4. Place the cursor wh...

3. For a keyboard, click Advanced Style Options . 4. Change the options. 5. Press the key > Save . Change your typing style You can change how your BlackBerry smartphone recognizes what you type by selecting a typing style. 1. On the home screen or in a folder, click the Options icon. 2. Click Ty...

Custom dictionary Add, change, or delete a word in the custom dictionary You can add words to the custom dictionary so that your BlackBerry smartphone recognizes the word when you check spelling. 1. On the home screen or in a folder, click the Options icon. 2. Click Typing and Language > Custom D...

Related information Change or delete a word substitution entry, 218 Create a word substitution entry, 218 Undo a word substitution change If the word substitution feature changes a word that you don't want to change, you can undo the change. When you're typing, press the key twice. Create a word sub...

2. Click Typing and Language > Typing . 3. For a keyboard, click Advanced Style Options . 4. Clear the Spelling checkbox. 5. Press the key > Save . Spelling checker You can check spelling if your input language is set to Afrikaans, Arabic, Catalan, Croatian, Czech, Danish, Dutch, English, Fren...

• To accept the suggested spelling, click a word in the list that appears. • To ignore the suggested spelling, press the key. • To ignore all instances of the suggested spelling, press the key > Ignore All . • To add the word to the custom dictionary, press the key > Add To Dictionary . • To s...

Keyboard How to: Keyboard Assign an application to a convenience key Your BlackBerry smartphone has one or more convenience keys on the side of the smartphone. Depending on your theme, you might not be able to change the application that is assigned to a convenience key. 1. On the home screen or in ...

Press the key > Save . Troubleshooting: Keyboard No application opens when I press a Convenience key Try the following: • If you haven't done so, assign an application to the key.• Verify that you didn't delete the application that you assigned to the key. Related information Assign an applicatio...

Language How to: Language About typing input languages You can set a typing input language to use when you type. The typing input language can be different from the display language. For example, you might use your BlackBerry smartphone in French, but type messages in English.When you set a typing i...

Change an input or display language Before you begin: In order to change an input or display language, the language must already be installed on your BlackBerry smartphone. If the language you want to use is not installed on your smartphone, you might be able to add it using the BlackBerry Desktop S...

Troubleshooting: Language Some characters don't appear correctly on my smartphone The BlackBerry Enterprise Server or BlackBerry Internet Service that's associated with your BlackBerry smartphone might not support the characters. For more information, contact your wireless service provider or admini...

Screen display How to: Screen display Use a picture as your smartphone wallpaper 1. On the home screen, click the Media icon > Pictures icon. 2. Browse to a picture. 3. Press the key > Set As Wallpaper . Related information My display changed, 232 Set options for backlighting 1. On the home sc...

4. Press the key > Save . Related information Use grayscale or reverse contrast for the screen display, 231 Screen display, 227 Organizing applications on the Home screen About organizing application icons Application icons can appear on the Home screen or in folders on the Home screen. If you ca...

Move an application icon 1. On the Home screen or in an application folder, highlight an application icon. 2. Press the key. • To move the application icon to a different location on the Home screen, click Move . Click the new location. • To move the application icon into an application folder, clic...

Use grayscale or reverse contrast for the screen display 1. On the home screen or in a folder, click the Options icon. 2. Click Accessibility . • To use grayscale for the screen display, change the Color Contrast field to Greyscale . • To use reverse contrast for the screen display, change the Color...

Troubleshooting: Screen display My display changed Depending on your theme, display options such as icons, fonts, and your home screen background might change when you switch themes. No application opens when I press a Convenience key Try the following: • If you haven't done so, assign an applicatio...

GPS technology Depending on your wireless service provider, this feature might not be supported. How to: GPS technology Depending on your wireless service provider, this feature might not be supported. Turn off location aiding or location data Location aiding and location data, if available for your...

Troubleshooting: GPS technology Depending on your wireless service provider, this feature might not be supported. I can't use GPS technology Depending on your wireless service provider, this feature might not be supported. If you are outdoors, move away from buildings and expose your BlackBerry smar...

Compass How to: Compass About the compass Depending on your wireless service provider, this feature might not be supported. You can use the Compass application to determine your direction in relation to the Earth's magnetic poles or to true north. You can also use the Compass application with locati...

Maps How to: Maps Map basics Get directions 1. On the home screen, click the Maps icon. 2. Press the key > Get Directions . 3. Do one of the following to specify a starting location:• To specify your current location, if your BlackBerry smartphone has an internal GPS receiver or is paired with a ...

3. Do one of the following:• To zoom in, on the trackpad, slide your finger up. • To zoom to a point on a map, press the key > Zoom to Point . • To zoom out, on the trackpad, slide your finger down. Pan a map To pan a map, your BlackBerry smartphone must be in pan mode and not zoom mode. The mode...

Change the information for a location in your list of favorites 1. On the home screen, click the Maps icon. 2. Press the key > Favorites . 3. Highlight a location. 4. Press the key > Edit Favorite . 5. Do any of the following:• In the Label field, type a new name for the location. • In the Des...

View a coupon or a Groupon offer If a promotion includes a coupon or a Groupon offer, you can view the offer details on the promotion page. If you have a Groupon account, you can log in from the Maps application. 1. On the home screen, click the Maps icon. 2. Press the key > Show Deals . 3. Selec...

Set the GPS receiver that you use to track your movement Before you begin: To perform this task, if you don't have an internal GPS receiver, you must pair your BlackBerry smartphone with a Bluetooth enabled GPS receiver. 1. On the home screen or in a folder, click the Options icon. 2. Click Device &...

Applications How to: Applications About multitasking Your BlackBerry smartphone supports multitasking, which allows you to run more than one application at a time. During a call, for example, you might want to switch to the Calendar application to view your appointments or switch to the Contacts app...

About multitasking, 246 Close an app so that it is not running in the background To optimize the performance of your BlackBerry smartphone, try to close apps when you are finished with them. 1. To see which applications are running, press and hold the key until the application switcher appears. 2. C...

Delete an application If your email account uses a BlackBerry Enterprise Server, your organization might not permit you to delete some applications. For more information, contact your administrator. 1. On the Home screen or in a folder, highlight an application icon. 2. Press the key > Delete . V...

• If you downloaded the app from the BlackBerry App World storefront, on the Home screen, click the BlackBerry App World icon. Press the key > Help . • If you downloaded the app with the BlackBerry Desktop Software, for more information about restoring apps, see the Help in the BlackBerry Desktop...

Reload the BlackBerry Device Software using the BlackBerry Desktop Software Before you begin: Before you reload the BlackBerry Device Software, download and install the latest version of the BlackBerry Desktop Software.You may need to reload the BlackBerry Device Software to resolve a technical issu...

BlackBerry ID How to: BlackBerry ID About BlackBerry ID A BlackBerry ID gives you convenient access to multiple BlackBerry products and services. After you create a BlackBerry ID, you can use your BlackBerry ID email address and password to log in to any BlackBerry product that supports BlackBerry I...

Change your BlackBerry ID information You can change your display name, security question and answer, and password. You can change your BlackBerry ID information from a computer or on a BlackBerry smartphone running BlackBerry 7. Depending on the app, you can also change your information from inside...

BlackBerry Device Software How to: BlackBerry Device Software About updating the BlackBerry Device Software You might want to update your BlackBerry Device Software to access new applications and features or to resolve a technical issue. The duration of the update process can range from 15 minutes t...

• To update your software using a website, from your computer, visit www.blackberry.com/update . Click Check for Updates . Connect your smartphone to your computer. 2. Complete the instructions on the screen. If you updated your software over the wireless network, to delete the previous version of s...

Troubleshooting: BlackBerry Device Software I can't update the BlackBerry Device Software over the wireless network Depending on the options that your wireless service provider or administrator sets, you might not be able to update your BlackBerry Device Software over the wireless network.Try the fo...

My smartphone responds slowly or freezes Try the following actions: • Close unused applications.• Free some of your application storage.• Update your BlackBerry Device Software.• Remove and re-insert the battery. For more information about inserting the battery, see the printed documentation that ca...

Manage Connections Mobile network How to: Mobile network Manage Connections at a glance Check which wireless networks your smartphone connects to The types of networks listed do not reflect network connections, only the ability of your BlackBerry smartphone model to connect to those networks. For mo...

Turn on, turn off, or check the status of a network connection You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more information, see the Safety and Product Information booklet for your BlackBerry smartphone. On the home screen, click the...

Preferred wireless network listAbout the preferred wireless network list Your wireless service provider might have agreements with other wireless service providers that permit you to use their services when you are traveling. You can use the preferred wireless network list to control the order in wh...

Wireless coverage indicators Indicators in the upper-right corner of the home screen display the wireless coverage level for the area that you are using your BlackBerry smartphone in. For more information about wireless coverage areas, contact your wireless service provider. Indicator Description Pr...

Troubleshooting: Mobile network I can't connect to the mobile network Try the following actions: • If your BlackBerry smartphone uses a SIM card, verify that your SIM card is inserted in your smartphone correctly.• If your smartphone normally connects to a CDMA network and your smartphone supports i...

Turn on or turn off data service or set roaming options, 260 Wi-Fi technology Depending on your BlackBerry smartphone model, the Wi-Fi feature might not be supported. How to: Wi-Fi technology Check which wireless networks your smartphone connects to The types of networks listed do not reflect networ...

3. Press the key > Options . • To turn on the prompt that appears for hotspots, select the Prompt me when a saved hotspot is found nearby checkbox. • To turn off the prompt that appears for hotspots, clear the Prompt me when a saved hotspot is found nearby checkbox. 4. Press the key > Save . O...

Option Description Server SAN If necessary, type the server SAN that your smartphone should use to verify that it's connecting to the correct Wi-Fi network. Install a root certificate on your smartphone You might not be able to connect to some Wi-Fi networks until you install a root certificate on y...

• If you use EAP-TLS to connect to a Wi-Fi network, verify that you added your authentication certificate to your smartphone. The certificate must be transferred to your smartphone before you can connect to the network. For more information, talk to your administrator. Related information Connect to...

Mobile Hotspot mode Depending on your wireless service provider, this feature might not be available. How to: Mobile Hotspot mode Mobile Hotspot mode basics About Mobile Hotspot mode You can use the Wi-Fi technology on your BlackBerry smartphone in one of two ways: Wi-Fi mode or Mobile Hotspot mode....

Connect to the mobile network manually while using Mobile Hotspot mode If your BlackBerry smartphone is connected to a GSM network, and Mobile Hotspot mode is turned on, you might have to manually connect to the mobile network using your APN. To get the user name and password for your APN, contact y...

Related information Bluetooth profiles, 283 Submit a Mobile Hotspot diagnostic report 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Mobile Hotspot Connections . 3. Press the key > Diagnostic...

Bluetooth technology How to: Bluetooth technology About Bluetooth Bluetooth technology is designed to establish a wireless connection between your BlackBerry smartphone and a Bluetooth enabled device, such as a hands-free car kit or a wireless headset.Before you can connect your BlackBerry smartphon...

2. Click Networks and Connections > Bluetooth Connections > Add New Device > Search . 3. Click a Bluetooth enabled device. 4. If necessary, do one of the following:• If the Bluetooth enabled device does not have a keyboard (for example, a wireless headset), on your BlackBerry smartphone, ty...

Switch to a paired Bluetooth enabled device during a call Before you begin: To perform this task, you must turn on Bluetooth technology. During a call, press the key > Activate <Bluetooth device> . Related information Turn on or turn off Bluetooth technology, 279 Share contacts with a paire...

Bluetooth technology options Bluetooth profiles Depending on your BlackBerry smartphone model and wireless network, some profiles might not be supported. Option Description Audio Source (A2DP) This profile allows you to output audio from your BlackBerry smartphone to enabled devices that support ste...

Option Description Wireless Bypass This service allows you to connect your BlackBerry smartphone to a Bluetooth enabled computer that is running the BlackBerry Desktop Software so that you can send and receive email messages and synchronize your organizer data without using a connection to the wirel...

2. Click Networks and Connections > Bluetooth Connections . 3. Press the key > Options . 4. Clear the Connect on Power Up checkbox. 5. Press the key > Save . Troubleshooting: Bluetooth technology I can't pair with a Bluetooth enabled device Try the following actions: • Verify that your Blac...

I can't type a passkey on a Bluetooth enabled device If you can't type a passkey on a Bluetooth enabled device, the passkey might already be defined.On your BlackBerry smartphone, in the Enter passkey for <device name> field, try typing 0000 . I can't send or receive files If you're trying to ...

NFC technology Depending on your wireless service provider, this feature might not be available. How to: NFC technology About NFC technology If your wireless service provider supports NFC technology, you can use NFC technology to quickly and wirelessly exchange information between your BlackBerry sm...

BlackBerry Tag Pair with a Bluetooth enabled device using BlackBerry Tag 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Bluetooth Connections . 3. Click Add New Device . 4. Align the back of you...

2. Navigate to a webpage. 3. Align the back of your BlackBerry smartphone with the back of another NFC-enabled device. Smart tags About smart tags Organizations might add smart tags to items such as posters, flyers, or t-shirts. When you tap the back of your BlackBerry smartphone against a smart tag...

NFC technology options Allow NFC payment transactions when your smartphone is turned off, locked, or the backlight is off 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Near Field Communication ...

Troubleshooting: NFC technology NFC doesn't appear on the Manage Connections screen If your email account uses a BlackBerry Enterprise Server, depending on the options that your administrator sets, you might not be able to perform this task. For more information, contact your administrator. My smart...

Media server How to: Media server About the media server Using the media server you can wirelessly share media files from your BlackBerry smartphone with supported devices that are Universal Plug and Play compatible, such as some computers, TVs, or other home entertainment equipment. Supported devic...

Smart accessories About the Smart Accessories application You can change how your BlackBerry smartphone functions when you connect it to a dock, charger, or charging pod by creating a dock profile to identify the dock or charger in the Smart Accessories application. For example, you might be able to...

Power and battery How to: Power and battery Inserting the SIM card, media card, and battery Remove the battery door To remove the battery door, pull up the bottom of the battery door. Insert the SIM card Depending on your BlackBerry smartphone model or your wireless service provider, you might not n...

Slide the SIM card into the slot. Insert the media card and battery A media card is already inserted and is located above the battery. To remove the media card, pull the card out of the slot. User Guide Power and battery 303

When abusive behavior is identified you are prompted to immediately shut down the app or ignore the prompt and allow the app to continue running. If you decide to ignore the prompt, Application Resource Monitor will not monitor the app again. Troubleshooting: Power and battery My battery life is sho...

Storage space and media cards How to: Storage space and media cards About media cards Depending on your BlackBerry smartphone model, you can insert a microSD media card into your smartphone to take videos and increase the storage space that's available on your smartphone for storing media files such...

Back up smartphone data to your media card Before you begin: To perform this task, you must have a media card inserted in your BlackBerry smartphone. If your email account uses a BlackBerry Enterprise Server, depending on the options that your administrator sets, you might not be able to perform thi...

Repair files stored on your media card or on your smartphone CAUTION: If you run the repair feature on your BlackBerry smartphone, your smartphone might delete files that have errors from your media card or on your smartphone. 1. On the home screen or in a folder, click the Options icon. 2. Click De...

View the amount of available storage space on your smartphone 1. On the home screen or in a folder, click the Options icon. 2. Click Device > Storage . Related information Tips: Freeing space to optimize your smartphone's performance, 50 View the amount of storage space used by media files 1. On ...

The application storage on my smartphone is low When the application storage available on your BlackBerry smartphone is low, your smartphone displays a dialog box that lists applications and languages that you don't use frequently. You can delete applications and languages in this list.Try the follo...

Search How to: Search Search for an item You can search for help, contacts, documents, files, memos, pictures, videos, and more on your BlackBerry smartphone. You can narrrow your search from an app, or you can extend your search to the Internet. You can also view items you selected from previous se...

Do more with your message search results, 318 Message search criteria, 317 Message search criteria Field Description Search Messages Specify whether you search for messages that are on your BlackBerry smartphone or for messages that are in an email application on your computer. Name Specify one or m...

Field Description Show Change the status of messages that your smartphone should search for. Type Change the type of messages that your smartphone should search for. Do more with your message search results 1. In the search results, highlight a message. 2. Press the key. • To view more available sea...

2. Type the text. 3. Press the key on the keyboard. To search for the next instance of the text, press the key > Find Next or Find Next on Page . Search for a contact You can search for contacts in your contact list or, if your email account uses a BlackBerry Enterprise Server, you might also be ...

Security How to: Security Security basics About the smartphone password There are several types of password protection that you can use on your BlackBerry smartphone. Smartphone password You can create a smartphone password to help protect your smartphone from unauthorized access and use, and you ca...

Lock or unlock your smartphone You can lock the keyboard and screen to avoid pressing a key or the screen accidentally or making calls accidentally and, if you have set a BlackBerry smartphone password, you can also lock your smartphone with a password. Do one of the following:• To lock the keyboard...

Delete smartphone data, third-party applications, or media card files Before you delete your BlackBerry smartphone data or media card files, consider backing up the data and files so that you have a copy on your computer. CAUTION: If encryption is turned on, the process for deleting all smartphone d...

• To allow phone calls, select the Phone checkbox. To limit incoming calls to stored contacts, select the Limit incoming calls to contacts checkbox. • To allow text messages, select the Text Messages checkbox. • To allow the exchange of files over a Bluetooth connection, select the Bluetooth checkbo...

Press the key > Save . 5. Enter your four-digit PIN. Click OK . Related information I forgot the PIN for Parental Controls, 353 Password Keeper About the Password Keeper Use the Password Keeper to store all your passwords in one place. The Password Keeper is designed to protect your passwords wit...

Encryption About encrypting data and files on your smartphone When encryption for data on your BlackBerry smartphone is turned on, your smartphone uses a private key to encrypt data stored on your smartphone, including data that your smartphone receives when it's locked. When you lock your smartphon...

Related information About file encryption, 312 Set encryption strength If encryption of data that is stored on your BlackBerry smartphone is turned on, you can set the strength of the encryption that your smartphone uses to protect data that you receive when your smartphone is locked with a password...

SIM card Depending on your wireless service provider and wireless network, your BlackBerry smartphone might not use a SIM card. Protect your SIM card with a PIN code To get your SIM card PIN code, contact your wireless service provider. 1. On the home screen or in a folder, click the Options icon. 2...

Certificates and PGP keys About certificates and certificate enrollment A certificate is a digital document that binds the identity and public key of a certificate subject. Your BlackBerry smartphone supports RSA, DSA, Diffie-Hellman, and ECC keys.If your work email account uses a BlackBerry Enterpr...

4. Click one of the following menu items:• Show Personal Certificates • Show Personal PGP Keys • Show Others' Certificates • Show Others' PGP Keys • Show CA Certificates • Show Root Certificates To view all the certificates on your BlackBerry smartphone, press the key > Show All Certificates . Vi...

Status indicators for certification authority profiles Indicator Description A valid certificate is associated with the certificate authority profile. A new certificate is being retrieved because the current certificate is scheduled to expire soon. The enrollment request is pending approval from the...

Revoke a certificate or PGP key If you revoke a certificate or PGP key, it is revoked only in the key store on your BlackBerry smartphone. Your smartphone doesn't update the revocation status on the certificate authority, CRL servers, or on the PGP Universal Server. 1. On the home screen or in a fol...

• Click a contact. • Click Use Once . Type an email address. Press the key on the keyboard. 8. Press the key > Save . Change how often a certification authority profile checks certificate status Depending on your organization, you might be able to change how often a certification authority profil...

Change connection information for a certificate server 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificate Servers . 3. Highlight a certificate server. 4. Press the key > Edit . 5. Change the connection information for t...

3. Highlight a certificate server. 4. Press the key > Email Server or PIN Server . Key store About the key store The key store on your BlackBerry smartphone might store the following items:• Personal certificates or PGP keys (public and private key pairs)• Certificates that you download using a c...

3. Clear the Allow Key Store Backup/Restore checkbox. 4. Press the key > Save . To turn on automatic backup and restore of key store data, select the Allow Key Store Backup/Restore checkbox. Change the refresh rate for certificate revocation lists 1. On the home screen or in a folder, click the O...

VPN settings Depending on the options that your administrator has set for you, this feature might not be supported. About VPN profiles A VPN profile contains the information that you require to log in to your organization's network over VPN. Depending on your organization, your adminstrator might ad...

Third-party application control About permissions and trust status for third-party applications You or your administrator can set permissions that control how third-party applications on your BlackBerry smartphone interact with the other applications on your smartphone. For example, you can control ...

Press the key > Save . Interaction permissions for third-party applications Permission Description Cross Application Communication Specify whether third-party applications can communicate and share data with other applications on your BlackBerry smartphone. Device Settings Specify whether third-p...

Data permissions for third-party applications Permission Description Email Set whether third-party applications can access email messages, text messages, or PIN messages on your BlackBerry smartphone. Organizer Data Set whether third-party applications can access organizer data such as contacts, cal...

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen ...

I forgot the PIN for Parental Controls Once a PIN for Parental Controls has been set, it can't be recovered. To set a new PIN, you must delete all smartphone data. Related information Change Parental Controls, 325 Turn off Parental Controls, 325 Delete smartphone data, third-party applications, or m...

Service books and diagnostic reports Run, view, send, or delete a diagnostic report To help your wireless service provider or administrator troubleshoot a network connection issue or messaging service issue, you can run and send a diagnostic report. 1. On the home screen, click the connections area ...

Synchronization How to: Synchronization About synchronization and reconciliation The wireless data synchronization and wireless email reconciliation features are designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) and reconcile email between your BlackBerry smartpho...

2. If necessary, click a calendar or contact list. 3. Select the Wireless Synchronization checkbox. 4. Press the key > Save . If you use the BlackBerry Internet Service, you must use the BlackBerry Desktop Software to synchronize calendar data. For more information, see the Help in the BlackBerry...

Troubleshooting: Synchronization Email messages aren't reconciling over the wireless network Try the following actions: • Verify that your BlackBerry smartphone is connected to the wireless network.• Verify that wireless email reconciliation is turned on.• Reconcile email messages manually. Organize...

Accessibility options How to: Accessibility Screen accessibility options Display closed captions in videos You can turn on closed captions so that text displays on the screen when you play video files that support closed captions. 1. On the home screen, click the Media icon. 2. Press the key > Me...

3. Press the key > Save . Audio and phone accessibility options Turn on or turn off event sounds Event sounds alert you when you turn on or turn off your BlackBerry smartphone, when the battery power level is full or low, and when you connect or disconnect a USB cable or accessory to or from your...

Voice command Description "Repeat" Say this voice command to have the last voice prompt repeated to you. "Cancel" Say this voice command to close the voice dialing application. Related information Set options for dialing extensions, 72 Typing accessibility options Change or delete a ...

Calculator Use the calculator On the home screen or in the Applications folder, click the Calculator icon. • To press a key in the calculator, click the key or press the corresponding key on the smartphone keyboard. Convert a measurement 1. On the home screen or in the Applications folder, click the...

Glossary certificate A BlackBerry smartphone uses a certificate as a digital document that binds the identity and public key of a certificate subject. Each certificate has a corresponding private key that is stored separately. A certification authority signs the certificate to indicate that it is au...

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