Page 3 - Contents
Contents 1 Overview: BlackBerry Enterprise Server.............................................................................................7 2 Planning a BlackBerry Enterprise Server installation.......................................................................... 8 Installing all BlackBerry...
Page 8 - Installing all BlackBerry Enterprise Server
Planning a BlackBerry Enterprise Server installation You can install all BlackBerry Enterprise Server components on one computer, or you can install specific components on separate computers. You should consider any impact to system resources before you decide where to install the components.You ins...
Page 11 - Installing the BlackBerry Router
When you install the BlackBerry MDS Connection Service on a separate computer, the installation process installs the BlackBerry MDS Connection Service and BlackBerry Controller. The BlackBerry Controller monitors the BlackBerry MDS Connection Service and restarts it if it stops responding. Installin...
Page 14 - System requirements; System requirements: BlackBerry
System requirements For information about calculating hardware requirements, visit www.blackberry.com/go/serverdocs to see the BlackBerry Enterprise Server Capacity Calculator and BlackBerry Enterprise Server Performance Benchmarking Guide . System requirements: BlackBerry Enterprise Server Item Req...
Page 22 - System requirements: BlackBerry MDS
Item Requirement • Microsoft SQL Server Native Client (sqlncli_x64.msi)• Microsoft Unified Communications Managed API 2.0 Core Redist 64-bit (to download ucmaredist.msi, visit the Volume Licensing Service Center at www.microsoft.com ) • Microsoft Office Communications Server 2007 R2, Core Components...
Page 23 - System requirements: BlackBerry Router
Item Requirement • if you install a central push server and less than 1000 user accounts, a minimum of 1024 MB • if you install a central push server and more than 1000 user accounts, a minimum of 3 GB • if you do not install a central push server, a minimum of 512 MB System requirements: BlackBerry...
Page 24 - System requirements: Computers for
Item Requirement application server For the BlackBerry MDS Connection Service to support Integrated Windows authentication, Microsoft IIS 6.0 or 7.0 using Integrated Windows authentication file server For the BlackBerry MDS Connection Service to support Integrated Windows authentication, Windows Ser...
Page 28 - Unsupported environments
Unsupported environments Item Description DMZ The BlackBerry Enterprise Server and BlackBerry Enterprise Server components, with the exception of the BlackBerry Router, do not support installation in a DMZ. messaging server The BlackBerry Enterprise Server for Microsoft Exchange (and all BlackBerry ...
Page 30 - Preinstallation tasks; Configuring a Microsoft Exchange 2010; Create a Windows account that has a Microsoft
Preinstallation tasks Configuring a Microsoft Exchange 2010 messaging environment Create a Windows account that has a Microsoft Exchange 2010 mailbox You must create a Windows account with a Microsoft Exchange 2010 mailbox so that the Windows account can authenticate with the Microsoft Exchange Serv...
Page 32 - Turn off client throttling in Microsoft Exchange 2010; Configure a management role and scope for Microsoft
Before you begin: You must complete this task if the messaging server that the BlackBerry Enterprise Server uses is Microsoft Exchange 2010. If the messaging server is Microsoft Exchange 2010 SP1, you can change the MaxSessionsPerUser settings using client throttling policies.1. On the computer that...
Page 34 - Configuring a Microsoft Exchange 2007
Permit meeting requests from outside of your organization when using Microsoft Exchange Web Services for Microsoft Exchange 2010 By default, the BlackBerry Enterprise Server uses Microsoft Exchange Web Services to manage calendars on BlackBerry devices. Each time you add a new Microsoft Exchange mai...
Page 35 - Configure Microsoft Exchange 2007 permissions for; Permit users to send email messages in a Microsoft
4. To permit the BlackBerry Enterprise Server to check if a user has permissions for a public folder, assign the Owner permission for all public folders to the administrator account. After you finish: • To verify that you created the Windows account, log in to a computer using the Windows account.• ...
Page 37 - Configure Microsoft Exchange 2003 permissions for
Configuring a Microsoft Exchange 2003 messaging environment Create a Windows account that has a Microsoft Exchange 2003 mailbox You must create a Windows account that has a Microsoft Exchange 2003 mailbox so that the Windows account can authenticate with the Microsoft Exchange messaging server.1. On...
Page 41 - Configuring connections for the BlackBerry; Specifying permissions when you connect to the
5. In the Profile Name drop-down list, select the profile names for the user accounts. 6. Click OK . 7. In the left pane, select the user accounts that you want to check. 8. Click Select . 9. Click OK . Configuring connections for the BlackBerry Enterprise Server database The database for the BlackB...
Page 42 - account
Specifying permissions for the Windows account or Microsoft SQL Server account If you install Microsoft SQL Server 2008 R2 Express Edition during the BlackBerry Enterprise Server installation process, you might need to specify permissions for the Windows account or Microsoft SQL Server account, depe...
Page 43 - Create a BlackBerry Configuration Database; BESMgmt.cfg properties
Create a BlackBerry Configuration Database If the security required by your organization does not allow applications to have permissions to create or upgrade databases, you can run the CreateDB executable on the database server to create the BlackBerry Configuration Database instead of using the set...
Page 45 - Creating a BlackBerry Administration
7. In the Windows Services, verify that the SNMP service is running. After you finish: To complete the SNMP service installation process, after you install the BlackBerry Enterprise Server or BlackBerry Enterprise Server components, configure the SNMP service to monitor the activity of the BlackBerr...
Page 49 - Applications that are installed with the
Persistent socket connections for the BlackBerry Collaboration Service Instant messaging environment BlackBerry Collaboration Service requirements Microsoft Office Live Communications Server 2005 or Microsoft Office Communications Server 2007, and TLS communication protocol one persistent socket con...
Page 51 - Prerequisites: Installing the BlackBerry
Installing the BlackBerry Enterprise Server software Prerequisites: Installing the BlackBerry Enterprise Server software • Verify that the Windows account that you use to install the BlackBerry Enterprise Server software is assigned the local administrator permission on the computer that you perform...
Page 54 - Specifying a name for the BlackBerry Administration
13. Start the services for the BlackBerry Enterprise Server. If you installed the BlackBerry Administration Service, the setup application waits until the BlackBerry Administration Service services are running before the setup application continues. 14. In the Console addresses dialog box, copy the ...
Page 57 - Install a standalone BlackBerry Router; Test the connection from the BlackBerry Router to the
Install a standalone BlackBerry Router A standalone BlackBerry Router is a BlackBerry Router that is hosted by a computer that does not host any other BlackBerry Enterprise Server components except the BlackBerry Controller. The BlackBerry Controller monitors the BlackBerry Router and restarts the B...
Page 61 - Postinstallation tasks; Test the BlackBerry Enterprise Server; Install the BlackBerry database notification
Postinstallation tasks Test the BlackBerry Enterprise Server installation 1. In the Windows Services, verify that the services for the BlackBerry Enterprise Server are running. 2. In the Windows Event Viewer and log files that are located in <drive> :\Program Files\Research In Motion\BlackBerr...
Page 62 - Best practice: Running the BlackBerry
1. On the database server, open the BlackBerry Enterprise Server installation files. 2. Perform one of the following actions:• If a 32-bit Microsoft SQL Server is running in your organization's environment, in the Tools\DBNS\x86 folder, copy the RimEsp.dll file to C:\Program Files\Microsoft SQL Serv...
Page 63 - Configuring support for Unicode languages; Configure support for Unicode languages
Best practice Description Do not change the account information for the BlackBerry Enterprise Server unless the BlackBerry Enterprise Server documentation specifies that you can. Run the BlackBerry Configuration Panel as an administrator. Consider the following guidelines if you are running the Blac...
Page 64 - Change the character encoding that the BlackBerry
• If you are running a 64-bit version of Windows, go to HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node \Research In Motion\BlackBerry Enterprise Server\Setup. 7. Verify that the ConfigKeystoreCountry registry key is set to one of the following values, depending on your organization's environment:• CN for S...
Page 66 - Configuring the BlackBerry Enterprise
• Visit http://support.microsoft.com/kb/923537/en-us to download and install the required hotfix on the computer that will host the BlackBerry Enterprise Server. You must complete this task for all Microsoft Exchange versions to ensure calendar items use the correct Unicode characters in fields such...
Page 67 - Prerequisites: Configuring the BlackBerry Enterprise
For more information about Microsoft Exchange Web Services, visit http://msdn.microsoft.com/en-us/library/ bb204119.aspx . For more information about configuring the BlackBerry Enterprise Server to use Microsoft Exchange Web Services, see the BlackBerry Enterprise Server Administration Guide . Prere...
Page 70 - There is a problem with this website's security; Description
4. In the BlackBerry Administration Service pool drop-down list, click TCP with TCP PING . 5. Click Save all . 6. Restart the BlackBerry Administration Service instances. Log in to the BlackBerry Administration Service for the first time To open the BlackBerry Administration Service, you can use a b...
Page 71 - Configuring communication with distributed; Connecting to a BlackBerry Attachment Service; Attachment Service
4. On the Security tab, click Local Intranet . 5. Click Sites . 6. Click Add to add the console to the list of trusted web sites. 7. Click Close . 8. Click OK . 9. In the browser window, on the toolbar, click Certificate Error . 10. Click View certificates . 11. Click Install certificate . The Certi...
Page 74 - Connecting to a BlackBerry Router
• To include the BlackBerry Attachment Service instance in the secondary group, select Secondary . 8. Perform the following actions:• To turn on support for an attachment file format, in the Extensions section, type the file extension of the format. Click the Add icon beside the extension that you t...
Page 75 - Router
Permit a BlackBerry Enterprise Server to connect to a remote BlackBerry Router If you installed a BlackBerry Router on a computer that is separate from the computer that hosts a BlackBerry Enterprise Server, you must permit the BlackBerry Dispatcher that you installed with the BlackBerry Enterprise ...
Page 76 - Configuring a computer for monitoring; Configure the SNMP service for monitoring by a
• If you changed a BlackBerry Enterprise Server pair, click one of the instances and on the Instance tab, click Restart instance . Repeat this step for the other instance. • In the Windows Services, restart the BlackBerry Dispatcher. Configuring a computer for monitoring Configure the SNMP service f...
Page 78 - Configure minimum Microsoft SQL Server permissions
Configuring minimum Microsoft SQL Server permissions for the Windows account The BlackBerry Enterprise Server setup application requires the Windows account that it uses during the installation process or upgrade process to have Microsoft SQL Server permissions to create or upgrade the BlackBerry Co...
Page 79 - Changing the BlackBerry Configuration; Provisioning the BlackBerry Collaboration; Manually provision the BlackBerry Collaboration
5. Change the Database role membership to rim_db_bes_server . 6. Remove all other database role memberships. 7. Apply your changes. Changing the BlackBerry Configuration Database If you want a BlackBerry Enterprise Server to use a different BlackBerry Configuration Database, you must run the setup a...
Page 80 - Turn off automatic provisioning of the BlackBerry
• Make sure that the Windows account that you use to complete this task is a member of the RTCUniversalServerAdmins group or a group with similar permissions. • Turn off automatic configuration of the BlackBerry Collaboration Service as a trusted application. 1. On the computer that hosts the BlackB...
Page 86 - Remove the BlackBerry Enterprise Server
Removing the BlackBerry Enterprise Server software Remove the BlackBerry Enterprise Server software 1. On the taskbar, click Start > Settings > Control Panel > Add/Remove Programs . 2. Click BlackBerry Enterprise Server . 3. Click Remove . 4. Click Yes . After you finish: To remove third-pa...
Page 87 - BlackBerry Enterprise Server registry keys
BlackBerry Enterprise Server registry keys The setup application might not remove the following BlackBerry Enterprise Server registry keys from the Windows Registry when you remove the BlackBerry Enterprise Server software. Key Location Research In Motion HKEY_LOCAL_MACHINE\SOFTWARE (32-bit OS)HKEY_...
Page 88 - Remove the BlackBerry database notification system
Removing the BlackBerry database notification system You must remove the BlackBerry database notification system manually if you installed it manually. You can remove the BlackBerry database notification system from one BlackBerry Configuration Database instance or all BlackBerry Configuration Datab...
Page 90 - Failed to write License Key to the Database; Previous version detected but no database; Possible solution
Troubleshooting the BlackBerry Enterprise Server installation process Failed to write License Key to the Database This error message appears when you try to add the BlackBerry Client Access License key during the installation process. Possible solution After you restart the computer during the Black...
Page 91 - A third-party tool did not install and the; The setup application did not prompt you to
3. Click OK . 4. In the left pane, navigate to HKEY_LOCAL_MACHINE\Software\Research In Motion\BlackBerry Enterprise Server \Database. 5. If necessary, create case-sensitive strings that you name DatabaseName and DatabaseServerMachineName . 6. Specify the name of the BlackBerry Configuration Database...
Page 93 - Possible cause
• If the BlackBerry MDS Connection Service connects to the BlackBerry Attachment Connector instance, in the Instance information section, in the Friendly description field, type a unique name (for example, <server_name> _AC_MDSCS). • If the BlackBerry Enterprise Server uses the BlackBerry Atta...
Page 95 - You cannot access the BlackBerry
Possible cause Possible solution configured to use an incorrect static port number when it connects to the BlackBerry Configuration Database. 1. On the computer that hosts the BlackBerry Enterprise Server component, on the taskbar, click Start > All Programs > BlackBerry Enterprise Server . 2....
Page 96 - The BlackBerry Administration Service pool
You cannot create a user account in the BlackBerry Administration Service Possible cause Possible solution The BlackBerry Administration Service is configured to use static ports when it connects to the BlackBerry Configuration Database server, but the BlackBerry Configuration Database server uses a...
Page 97 - The text in the license agreement is not
3. Right-click BlackBerry Server Configuration and select Run as administrator . 4. On the Administration Service - High Availability tab, in the Pool name field, type the name of the BlackBerry Administration Service pool. 5. In the Windows Services, restart the services for the BlackBerry Administ...
Page 98 - Related resources
Related resources To read the following guides or additional related material, visit http://www.blackberry.com/go/serverdocs . Guide Information What's New in BlackBerry Enterprise Server 5.0 SP4 Job Aid • Summary of new features BlackBerry Enterprise Server Update Guide • Summary of updates to the ...
Page 99 - Glossary
Glossary AES Advanced Encryption Standard AJAX Asynchronous JavaScript and XML BlackBerry CAL A BlackBerry Client Access License (BlackBerry CAL) limits how many users you can add to a BlackBerry Enterprise Server. BlackBerry Domain A BlackBerry Domain consists of the BlackBerry Configuration Databa...
Page 101 - Legal notice
Legal notice © 2014 BlackBerry. All rights reserved. BlackBerry ® and related trademarks, names, and logos are the property of BlackBerry Limited and are registered and/or used in the U.S. and countries around the world.Safari is a trademark of Apple Inc. Google Chrome is a trademark of Google Inc. ...
