Page 3 - Contents
Contents Overview ........................................................................................... 5 About BlackBerry and the BlackBerry Enterprise Server.... 5About this guide........................................................................ 7In your package ..........................
Page 4 - BlackBerry Enterprise Server Software License Agreement .71
Sending an All Points Bulletin ..............................................58 BESMonitor and BESAlert ...........................................................61 Checking server status ...........................................................61 Configuring BESAlert................................
Page 5 - Overview
1 Overview BlackBerry™ is a mobile email solution that consists of theBlackBerry handheld, docking cradle, BlackBerry Desktop Software,and flat-rate airtime on a nationwide wireless network. About BlackBerry and theBlackBerry Enterprise Server The BlackBerry Enterprise Server performs email redirect...
Page 7 - About this guide; In your package
Overview — About this guide Installation and Getting Started Guide 7 About this guide This BlackBerry Enterprise Server Software Installation and Getting Started Guide will help you set up your system for installation, install the server software, and get started with the server administrationtools....
Page 9 - Setup and installation; System requirements; Hardware
2 Setup and installation This chapter includes the following components: • System requirements and pre-installation checklist • Installing BlackBerry Enterprise Server Software • Importing system information • Creating the BlackBerryAdmins group • Uninstalling BlackBerry Enterprise Server Software S...
Page 10 - Pre-Installation checklist; Hardware - minimum requirements; BlackBerry Enterprise Server Software
BlackBerry Enterprise Server Software for Lotus Domino Setup and installation — Pre-Installation checklist 10 Pre-Installation checklist Use this checklist to track the specific information required whenyou install the BlackBerry Enterprise Server. Keep this informationfor future reference. The info...
Page 11 - Information
Setup and installation — Pre-Installation checklist Installation & Getting Started Guide 11 Information You will be asked for the SRP Identifier and the SRPAuthentication Key. You can find this information on the label onyour BlackBerry Enterprise Server for Lotus Domino installationCD. It is hi...
Page 12 - Firewall configuration; Authentication Key; Note
BlackBerry Enterprise Server Software for Lotus Domino Setup and installation — Firewall configuration 12 Firewall configuration The BlackBerry Enterprise Server initiates connections to thewireless network in an outbound direction. To support BlackBerryin an environment with a firewall in place, th...
Page 14 - Important setup overview
BlackBerry Enterprise Server Software for Lotus Domino Setup and installation — Important setup overview 14 Important setup overview To ensure successful installation and setup of the BlackBerryEnterprise Server, please follow this setup order. (Detailedprocedures follow for each step in the overvie...
Page 15 - Installing the server; Installer
Setup and installation — Installing the server Installation & Getting Started Guide 15 Installing the server Follow these steps to install the BlackBerry Enterprise Server. 1. Insert the BlackBerry Enterprise Server for Lotus Domino CDinto the CD drive of the computer that will run the BlackBerr...
Page 16 - Next
BlackBerry Enterprise Server Software for Lotus Domino Setup and installation — Installing the server 16 3. Click Next . The License Agreement window appears.
Page 17 - Yes
Setup and installation — Installing the server Installation & Getting Started Guide 17 4. Please read the license agreement carefully; proceeding withthe installation indicates that you accept its conditions. Click Yes to continue. The Setup Type window appears.
Page 18 - BlackBerry Utilities Only; BlackBerry Enterprise Server for Lotus Domino Setup
BlackBerry Enterprise Server Software for Lotus Domino Setup and installation — Installing the server 18 5. To install the BlackBerry Enterprise Server, select BlackBerry Server and Utilities . This option installs the BlackBErry Enterprise Server task and the administrator interface. If youare inst...
Page 19 - System Attendant; BlackBerry Enterprise
Setup and installation — Installing the server Installation & Getting Started Guide 19 6. In the BlackBerry Enterprise Server for Lotus Domino Setupscreen labelled System Attendant , in the System Attendant field, type the email address of the System Administrator. Use avalid email address that ...
Page 20 - SRP Host and Authentication Information; Host Name
BlackBerry Enterprise Server Software for Lotus Domino Setup and installation — Installing the server 20 8. In the BlackBerry Enterprise Server for Lotus Domino Setupscreen labelled SRP Host and Authentication Information , enter the following values under Connection to SRP: • In the Host Name field...
Page 22 - Choose Destination Location
BlackBerry Enterprise Server Software for Lotus Domino Setup and installation — Installing the server 22 CD. These values are unique to each host license. EachBlackBerry Enterprise Server requires its own unique SRPIdentifier and Authentication Key. 11. Click Next to continue. 12. The Choose Destina...
Page 24 - Select Program Folder
BlackBerry Enterprise Server Software for Lotus Domino Setup and installation — Installing the server 24 13. In the Select Program Folder window, ensure the correct folder is selected and click Next to complete the installation. 14. When the installation is complete, you will see a confirmation wind...
Page 25 - Finish
Setup and installation — Installing the server Installation & Getting Started Guide 25 15. Click Finish to close the window.
Page 26 - Domino Directories; Address Book
BlackBerry Enterprise Server Software for Lotus Domino Setup and installation — Creating the BlackBerryAdmins group 26 Creating the BlackBerryAdminsgroup You must create a BlackBerryAdmins group in the Lotus Dominoadministration server directory and replicate it in the BlackBerryEnterprise Server Do...
Page 30 - To add more administrators; Groups; Edit Group
BlackBerry Enterprise Server Software for Lotus Domino Setup and installation — Adding administrators to the BlackBerryAdmins 30 Adding administrators to theBlackBerryAdmins group After you installed the BlackBerry Enterprise Server, you created aspecial Group called the BlackBerryAdmins Group and a...
Page 31 - Starting the server add-in task; load BES; Changing the polling interval
Setup and installation — Starting the server add-in task Installation & Getting Started Guide 31 Starting the server add-in task Once the server has been created, and the BlackBerryAdmins groupadded, start the BlackBerry Enterprise Server. In the Lotus Server Console on the BlackBerry Enterprise...
Page 32 - Connection lost
If your firewall has been configured to proxy connections on port3101 to srp host , try using the proxy to connect. To do this you must know the internal IP address of the firewall or the proxy serverthrough which you are trying to send the request. For example, ifthe IP address of the firewall/prox...
Page 33 - ping; Uninstalling the software; tell BES Quit
Setup and installation — Uninstalling the software Installation & Getting Started Guide 33 This message indicates that the connection was broken by thefirewall or proxy before the test program could connect with theSRP server. To resolve this error, check with your firewall administrator toensur...
Page 34 - BlackBerry Enterprise Server for Lotus Domino; OK
BlackBerry Enterprise Server Software for Lotus Domino Setup and installation — Uninstalling the software 34 3. In the Add/Remove Programs Properties window, select BlackBerry Enterprise Server for Lotus Domino and click Add/Remove . A Confirm File Deletion dialog appears. 4. Click OK to remove the ...
Page 37 - Administration tasks; Opening the BESAdmin window; To open the BESAdmin window
3 Administration tasks You can perform user- and handheld-oriented administrativefunctions through the BESAdmin utility. This tool was installed ifyou selected Utilities during installation. Opening the BESAdmin window The install process placed a file named BESAdmin.exe in the folder\Program Files\...
Page 40 - To connect the handheld
BlackBerry Enterprise Server Software for Lotus Domino Administration tasks — Connecting a handheld to the cradle 40 To connect the handheld 1. Connect the cradle cable to the COM port on the machinerunning BESAdmin. 2. In the BESAdmin window, click Tools . Click Settings to open the Settings window...
Page 41 - Removing a handheld from the cradle; Adding users; To add a user; Add to Server
Administration tasks — Adding users Installation and Getting Started Guide 41 Removing a handheld from the cradle Adding users One of the BESAdmin tool’s primary functions is to add a handheldto a BlackBerry Enterprise Server. You can add a user with orwithout a personal identification number (PIN)....
Page 42 - Adding a user and a PIN
BlackBerry Enterprise Server Software for Lotus Domino Administration tasks — Adding users 42 2. Select the name of the user to be added and click OK . You will see a “successfully added” message. Click OK to close the message. Adding a user and a PIN You can attribute the handheld’s PIN to a specif...
Page 44 - Enabling and disabling a handheld; To enable a handheld; Enable User
BlackBerry Enterprise Server Software for Lotus Domino Administration tasks — Enabling and disabling a handheld 44 Enabling and disabling a handheld The BlackBerry Enterprise Server lets you disable or enable ahandheld without actually removing that user from the server. Youmay want to use this func...
Page 45 - To disable a handheld; Disable User
Administration tasks — Enabling and disabling a handheld Installation and Getting Started Guide 45 To disable a handheld 1. In the BESAdmin window, select the BlackBerry EnterpriseServer where the user is enabled. 2. Select the user. Click Disable User to prevent email from being forwarded to the us...
Page 46 - To remove a user; Purging pending messages; To purge all messages; WARNING
BlackBerry Enterprise Server Software for Lotus Domino Administration tasks — Purging pending messages 46 To remove a user You can remove a user from a BlackBerry Enterprise Server usingthe BESAdmin tool. 1. In the BESAdmin window, select the BlackBerry EnterpriseServer where the user is registered....
Page 47 - Clearing in-cradle status; Generating encryption keys
Administration tasks — Generating encryption keys Installation and Getting Started Guide 47 Clearing in-cradle status By default, email will not be redirected to the handheld as long as itis in the cradle. Occasionally, an interruption in networkcommunications may prevent the BlackBerry Desktop Mana...
Page 48 - Monitoring email statistics; To monitor statistics
BlackBerry Enterprise Server Software for Lotus Domino Administration tasks — Monitoring email statistics 48 Monitoring email statistics The BESAdmin tool reports on each user’s email flow from server tohandheld. The information in the Statistics fields lets you verify thatthe server is redirecting ...
Page 49 - Reading the status fields
Administration tasks — Reading the status fields Installation and Getting Started Guide 49 Reading the status fields In the BESAdmin window, each user will have a set of properties(found in the Properties window). The BlackBerry tab in thiswindow displays numbers, dates and times to indicate the sta...
Page 50 - Sending a message to one user; Send Message
BlackBerry Enterprise Server Software for Lotus Domino Administration tasks — Sending a message to one user 50 Sending a message to one user If you wish to send an email message to any handheld user on aBlackBerry Enterprise Server, you can do so from the BESAdmintool. 1. Ensure that you are connect...
Page 51 - Changing a user’s handheld; Tip
Administration tasks — Changing a user’s handheld Installation and Getting Started Guide 51 3. Type information into the Subject and Message fields of the window, and click OK . The message will be sent to the recipient’s Inbox, and proceed to that person’s handheld. Youwill receive a “successful” m...
Page 52 - Viewing global statistics; To view global statistics
BlackBerry Enterprise Server Software for Lotus Domino Administration tasks — Viewing global statistics 52 Viewing global statistics You can view the combined statistics of all handhelds on aparticular BlackBerry Enterprise Server. To view global statistics In the BESAdmin window, select Tools > ...
Page 54 - To view Global Stats in Performance Monitor; Start; Open; Add
BlackBerry Enterprise Server Software for Lotus Domino Administration tasks — Viewing global statistics 54 To view Global Stats in Performance Monitor Performance Monitor allows you to view dynamic global statistics.The statistics available in Performance Monitor are the same asthose listed under “V...
Page 55 - BlackBerry Server
Administration tasks — Viewing global statistics Installation and Getting Started Guide 55 3. In the Performance Object field, select BlackBerry Server from the drop-down list. 4. Either click All Counters or click Select counters from list to select individual counters from the drop-down list. Note...
Page 56 - To view Global Stats in SNMP
BlackBerry Enterprise Server Software for Lotus Domino Administration tasks — Viewing global statistics 56 To view Global Stats in SNMP SNMP also allows you to view dynamic global statistics. Thestatistics that you can view in SNMP are the same as the ones listedunder “Viewing Global Stats”. Viewing...
Page 57 - Server-level administration; Adding handheld licenses; Tools; License Manager
4 Server-level administration You can administer tasks that affect all users from the BESAdminwindow. Adding handheld licenses The License Manager tracks BlackBerry client licenses. Each timeyou open and exit the Add Users window, the License Manager willtell you if you require more licenses. Once y...
Page 58 - Sending an All Points Bulletin; APB
BlackBerry Enterprise Server Software for Lotus Domino Server-level administration — Sending an All Points Bulletin 58 Sending an All Points Bulletin Use the All Points Bulletin (APB) feature to send an email messageto multiple handheld users. You can choose to send your message toall users on a spe...
Page 61 - BESMonitor and BESAlert; Checking server status
5 BESMonitor and BESAlert The BESMonitor program is installed automatically when you selectUtilities during installation. This program can be installed on theBlackBerry Enterprise Server or on another computer, and can beused to monitor multiple BlackBerry Enterprise Servers. By default, the BlackBe...
Page 63 - Configuring BESAlert; To configure BESAlert notifications
BESMonitor and BESAlert — Configuring BESAlert Installation and Getting Started Guide 63 Configuring BESAlert You can configure the BESAlert program to send you a copy ofevents whenever an Error, Warning or Information event (withevent ID 5) is logged. To configure BESAlert notifications 1. To open ...
Page 64 - Notification Account Name; Notification Host Name; Notification Login Name; User Notification
BlackBerry Enterprise Server Software for Lotus Domino BESMonitor and BESAlert — Configuring BESAlert 64 3. In the Notification Account Name field, type the full SMTP address from which the BESAlert messages will be sent (forexample, [email protected]). 4. In the Notification Host Name field, type t...
Page 67 - Frequently asked questions; Symptoms
6 Frequently asked questions For additional support: • Email: [email protected] • Phone: 1-887-255-2377 (U.S. and Canada) • Web: www.blackberry.net (for general information aboutthe BlackBerry Wireless Email Solution) What should I do when the BESMonitor statusshows “SRP Connection Down”. Sympt...
Page 68 - Attempting to connect to; Successful
BlackBerry Enterprise Server Software for Lotus Domino Frequently asked questions 68 1. Copy bbsrptest.exe to the machine that is running BlackBerryEnterprise Server. 2. Open a command prompt and run the program with oneadditional parameter: bbsrptest srphostname. (Refer to yourInstallation Check Li...
Page 72 - Intellectual Property Export Restrictions
BlackBerry Enterprise Server Software for Lotus Domino BlackBerry Enterprise Server Software License Agreement 72 2.0 Grant of License 2.1 This RIM Software License Agreement ("LICENSE") herebygrants You a non-exclusive, non-transferable right to install and useone copy of the SOFTWARE on a ...
Page 75 - Index
Index A about BESAdmin, 37BESMonitor, 61the BlackBerry encryption model, 47 the server, 5this guide, 7 adding a user and PIN, 42administrators, 30handheld licenses, 57users, 41 administrative functions, 37 administrator logging in, 14 all points bulletin, 58 B before you install, 10 BESAdmin about, ...
