Page 3 - Contents
Contents Setup and basics........................................................................................................................................... 6 New in this release.....................................................................................................................
Page 6 - Setup and basics; New in this release; Introducing BlackBerry 10 OS version 10.3; BlackBerry Blend; BlackBerry Assistant
Setup and basics New in this release Introducing BlackBerry 10 OS version 10.3 BlackBerry 10 OS version 10.3 is designed to help you stay productive and do more with your BlackBerry device. This release introduces exciting new features, such as BlackBerry Blend and BlackBerry Assistant. It also intr...
Page 7 - Keyboard and typing; Android app support; Updated look and feel
Learn what you can say or type in the BlackBerry Assistant, 198 Things you can do with the BlackBerry Assistant, 196 Keyboard and typing The BlackBerry Keyboard consists of a three-row physical keyboard, and one or more rows of touch screen keys above the keyboard. The touch screen keys are dynamic ...
Page 8 - BlackBerry Hub; Calendar
Splashes of color, flattened buttons and screen layouts, and new wallpaper and icons – these are some of the elements you will notice with the fresh new look of BlackBerry 10 OS version 10.3.Modernized visual elements help you navigate your BlackBerry device and improve your productivity within apps...
Page 9 - BlackBerry Remember; Camera
The Calendar app is more closely integrated with the BlackBerry Remember app. You can create a task in the Calendar app, and view the task in the Calendar app and the BlackBerry Remember app. Related information View your events, 200 Enable Meeting Mode, 206 Add a task to the Calendar app, 203 Black...
Page 10 - BlackBerry Story Maker; Pictures; Videos
BlackBerry Story Maker The BlackBerry Story Maker app takes the work out of making picture and video collections, by grouping the pictures and videos on your BlackBerry device by date, time, or location. BlackBerry Story Maker presents the stories to you in the Date view of the Pictures app. BlackBe...
Page 11 - Music; Device Monitor; Settings menus
The Videos app is more closely integrated with the BlackBerry Story Maker app. You can quickly send videos to BlackBerry Story Maker to create a story or add to an existing story. Related information Add a video to the Favorites screen, 114 Add a video to BlackBerry Story Maker, 112 Add slow motion ...
Page 12 - Advanced interactions; Security; Your device at a glance
Related information Customize your device settings, 124 Show the menus, 25 Advanced interactions Advanced interactions are designed to improve the battery life of your BlackBerry device and to help you do things faster. Advanced interactions let you control the behavior of your device when you move ...
Page 13 - What's different about the BlackBerry 10
1. Headset jack2. Lock screen (Press); Power on/off (Press and hold); Reset (Press and hold for 10 seconds)3. Notification LED4. Front camera5. Volume up6. Mute (Press); BlackBerry Assistant (Press and hold)7. Volume down8. Multi-function port (supports USB and HDMI) What's different about the Black...
Page 15 - How do I change my settings and options?
How do I change my settings and options? Do any of the following:• To find the settings and help for an app, swipe down from the top of the screen.• To find the settings for the device, swipe down from the top of screen. Tap Settings . Note: In an app, to find the device settings, use two fingers an...
Page 17 - How do I edit or move text?; Select text; Move text
• To quickly turn on Silent mode, on the home screen, swipe down from the top of the screen and tap . • You can set custom ring tones when you add or edit a contact in the Contacts app.• To set notifications for particular types of messages, on the home screen, swipe down from the top of the screen ...
Page 18 - Move the cursor; Where do I find my files?
Tip: If you aren't sure what a menu icon means, touch and hold the icon to see what it does. Slide your finger off the icon to avoid selecting it. Move the cursor 1. Tap a word or text field to show the cursor.2. Do any of the following: • To move the cursor to another spot, drag the circle.• To mov...
Page 20 - Notification icons; Menu icons
Notification icons The notification icons show you that you have new or unopened items for your accounts in the BlackBerry Hub. When you have a new item, the indicator appears on the notification icon. You can peek at your notifications by sliding your finger up from the bottom of the screen from an...
Page 21 - Setting up your device; Insert the SIM card
Icon Description Share an item, such as a picture, with someone Reply to an email Reply to all recipients of an email Forward an email Record a voice note Add a new entry in the Remember app and the Calendar app Setting up your device To set up your BlackBerry 10 device, you need a nano SIM card. If...
Page 22 - Insert a media card
Insert a media card 1. With the back of your BlackBerry device facing you, use the indentation on the top of the device to pull the top part of the cover toward you. 2. With the metal contacts facing away from you, insert the media card into the left slot. User Guide Setup and basics 22
Page 23 - Set up your device using the Setup app; Using gestures; Move around the home screen
Set up your device using the Setup app If your device is connected to a mobile network or a Wi-Fi network, you can use the Setup app to do any of the following:• Add your email, BBM, instant messaging, and social networking accounts• Set up your payment options for purchases you make from the BlackB...
Page 24 - Peek at the BlackBerry Hub
3. To see the apps that are open (if any), slide your finger from right to left. To see all your apps, continue sliding your finger from right to left. Peek at the BlackBerry Hub To see your messages, you can peek at the BlackBerry Hub, or open it, from anywhere on your BlackBerry device. From the b...
Page 25 - Show the menus
Tip: Keep your finger on the screen while you peek at the BlackBerry Hub. To go back to what you were doing, slide your finger back down. Show the menus You can find features, options, and help by exploring the menus. Do any of the following: • To see more actions that you can perform in an app, tap...
Page 26 - Scroll and move between items
Note: In an app, to find the device settings, use two fingers and swipe down from the top of the screen. Scroll and move between items Slide your finger to scroll through a list, pan a webpage, or move between pictures. Do any of the following:• To scroll, slide your finger up and down. User Guide S...
Page 27 - Use a slider
• To move between the BlackBerry Hub and your apps, slide your finger left and right. Use a slider If a slider appears on your screen, you can use the slider to progress through a file, such as a song or video, or scroll through multiple pages, such as the pages of an eBook. On the slider, drag the ...
Page 28 - Select items
Select items Do any of the following:• To select an item, simply tap it. If the item can be opened, it opens.• To highlight an item without opening it, touch and hold the item.• To highlight multiple items, such as pictures or songs that you want to share, touch and hold one item. Tap and tap more i...
Page 29 - Zoom in to or zoom out from the screen
Zoom in to or zoom out from the screen If you want to see an image in more detail, or if you're having trouble reading words that are too small, you can magnify the screen by zooming in. To see more of the screen, zoom out. Do any of the following:• To zoom in, slide your fingers apart. • To zoom ou...
Page 30 - Lift to wake; Flip to mute
• Lift to wake gesture• Flip to mute gesture• Flip to save power gesture Lift to wake If you turn on this feature and pick up your device from a flat surface, your BlackBerry device wakes up automatically. You don’t have to press the Power/Lock key or swipe up from the bottom of the screen. You can ...
Page 31 - Flip to save power; Personalizing your device; Find customer support
Flip to save power By default, this feature is on. When you place your device facedown on a flat surface, your device goes into standby mode to extend battery life. You still receive notifications for incoming calls, messages, and alarms. To turn off this feature, tap Settings > Advanced Interact...
Page 32 - Device Switch; Preparing to switch devices
• blackberry.com/contact : Find information about who to call with questions about warranties, repairs, billing, or technical support. Device Switch Switching to your new BlackBerry 10 device has never been easier. Whether you are switching from an iPhone, an Android, or a BlackBerry device, there a...
Page 33 - Back up your device data
Transfer method Data transferred Requirements • BlackBerry Browser bookmarks and folders • Text messages (SMS and MMS)• Phone history• Wireless connection profiles BlackBerry Link Data saved to the storage space on your previous device, including the following:• Contact info• Music• Pictures• Videos...
Page 34 - Switching from a device running BlackBerry Device
See which version of device software is installed on your previous device If you're switching from a BlackBerry device, to see which version of software is installed on your previous device, on the home screen of your previous device, do one of the following: • Click Options > About . • Click Opt...
Page 35 - Transfer data to a new device using a computer and
Switching from an iPhone or Android device If you're transferring data from an iPhone or Android device to a BlackBerry 10 device, several data transfer methods are available to you. You can use the Device Switch app to transfer data, including contact info, calendar entries, pictures, and videos fr...
Page 37 - Add accounts to your new device
Note: If you have BlackBerry Balance installed on your device, contact information saved in your work space may not be copied to your SIM card. Add an email account to your new device To transfer calendar and contact information that is associated with an email account, add that email account to you...
Page 39 - Troubleshooting: Device Switch; I can't switch my SIM card to my new BlackBerry 10 device; I can't transfer items using my media card
5. Tap Available . • To reinstall one app or game, tap next to the app or game that you want to install. • To reinstall multiple apps and games, at the bottom of the screen, tap > . Tap the apps and games that you want to reinstall. Tap . Troubleshooting: Device Switch I can't switch my SIM card ...
Page 40 - BlackBerry ID; Set up a new BlackBerry ID
BlackBerry ID A BlackBerry ID gives you convenient access to multiple BlackBerry products and services. After you create a BlackBerry ID, you can use your email address and password to log in to any BlackBerry product that supports BlackBerry ID. With BlackBerry ID, you can manage apps that you down...
Page 41 - Using your BlackBerry ID on a new device; How do I reset my lost or forgotten BlackBerry ID
3. Tap Change Password . Change your BlackBerry ID information You can change your username, screen name, first name, or last name. 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > BlackBerry ID . 3. Tap . Using your BlackBerry ID to switch devices Using your BlackB...
Page 43 - Phone and voice; Phone; Phone icons; Incoming calls; During a call
Phone and voice Phone While on a call, you can switch between the speakerphone, headset, and handset; mute a call; or start a conference call by making another call. You can also open the dial pad, make notes while on a call, and move a call to BBM Video. Phone icons Incoming calls Icon Description ...
Page 44 - Making and receiving calls; Make a call; Call a recent number or speed dial contact; Answer or decline a call
Icon Description Split a conference call into multiple calls Move a call to BBM Video Making and receiving calls Make a call 1. In the Phone app, tap . 2. Dial a number. 3. Tap Call . Tip: To make a call on the home screen, type a contact name or phone number. Tap Call < name > or Call < nu...
Page 45 - Use Reply Now to send a message to a caller; Silence the ring tone when you receive a call; Take notes during a call; Answering calls automatically
• To decline a call, touch and hold the circle in the middle of the screen and slide your finger to the right. Release your finger when the circle covers . Use Reply Now to send a message to a caller You never have to excuse yourself from a meeting or conversation to answer the phone again. With the...
Page 46 - Start a conference call
Automatically answer or end a call using a case or holster 1. In the Phone app, swipe down from the top of the screen. 2. Tap > Holster . 3. Do any of the following:• Turn on the Answer a Call by Removing Device From Holster switch. • Turn on the End Call by Putting Device Back in Holster switch....
Page 47 - Answer a second call while already on a call; Make another call while already on a call; Add a contact or number to your speed dial list
Answer a second call while already on a call 1. If you're using the call waiting feature, when you receive a call while already on a call, you can do one of the following:• To put the first call on hold and answer the second call, tap Hold Current Call . Touch and hold the circle in the middle of th...
Page 48 - Add a contact to your keyboard speed dial list; Delete a contact from your keyboard speed dial list; Hide your speed dial list on the Calls screen
dial list, so that you can dial a number by pressing and holding a single key on your keyboard. By default, your voicemail access number is included in your speed dial list. 1. In the Phone app, tap or . 2. Touch and hold a contact or phone number. 3. Tap . Add a contact to your keyboard speed dial ...
Page 49 - Call waiting, call forwarding, and call blocking; Block calls; Turn on or turn off call waiting; Set up call forwarding
Call waiting, call forwarding, and call blocking Block calls When you block calls, you can block all incoming or all outgoing calls, and all incoming or all outgoing calls when roaming. Contact your wireless service provider for more info on blocking specific phone numbers. Depending on your wireles...
Page 50 - Phone options; Turn on Priority Calling
Phone options Turn on Priority Calling If you have multiple phone lines, you can make calls with the phone line you want using the Priority Calling feature. With Priority Calling, you can assign a phone line or app to use when you make calls. 1. In the Phone app, swipe down from the top of the scree...
Page 52 - Find your own phone number; Troubleshooting: Phone; I can’t put a call on hold to answer an incoming call; Notifications and ring tones; About notifications and ring tones
Find your own phone number 1. In the Phone app, tap . 2. Anywhere on the screen, touch and slide your finger down. Your phone number appears at the top of the screen. Tip: To include your own phone number in a message to someone, in an email, a BBM message, or a text message, type mynumber followed ...
Page 55 - View and respond to Instant Previews; Turn off Instant Previews; Respond directly to Instant Previews; About Lock Screen Notifications
View and respond to Instant Previews You can use the Instant Previews feature to view previews of incoming email messages, BBM messages, text messages (SMS and MMS), and more from any application on your BlackBerry device. When a preview appears at the top of the screen, do one of the following:• To...
Page 56 - Troubleshooting: Notifications and ring tones
Turn off Lock Screen Notifications By default, Lock Screen notifications are turned on. 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > Security and Privacy > Lock Screen . 3. Turn off the Lock Screen Notifications switch. View Lock Screen Notifications 1. To un...
Page 57 - My device doesn't ring or vibrate when I receive a call or message; My device doesn't display Instant Previews; Voicemail; Set up your voicemail
My device doesn't ring or vibrate when I receive a call or message Try the following actions: • On the home screen, swipe down from the top of the screen. Verify that Silent Mode isn't turned on.• If you created a custom alert for a contact, in the Contacts app, tap a contact. Verify that the Volume...
Page 58 - Using a visual voicemail service; Listen to a visual voicemail message
1. In the Phone app, swipe down from the top of the screen. 2. Tap > Voicemail . 3. Type your voicemail access number and password. After you have set up your voicemail, you can call your voice mail service from the Calls screen in the Phone app. Using a visual voicemail service Listen to a visua...
Page 59 - Change your visual voicemail password; roaming; Deactivate visual voicemail on your device
Change your visual voicemail password Depending on your wireless service provider, this feature might not be supported. 1. In the Phone app, swipe down from the top of the screen. 2. Tap > . 3. Tap Change Password . Prevent visual voicemail messages from downloading while you are roaming Dependin...
Page 60 - BlackBerry Hub and email; Staying connected with the BlackBerry Hub
BlackBerry Hub and email BlackBerry Hub and email The BlackBerry Hub gathers all of the messages, notifications, and events that you receive from your different accounts into one convenient location. In the BlackBerry Hub, you can receive and respond to email, text messages, or BBM chats all in the ...
Page 61 - Keyboard shortcuts: BlackBerry Hub; In the list of messages; In a message; Setting up and managing accounts; Set up email or other types of accounts on your device
Keyboard shortcuts: BlackBerry Hub In the list of messages Action Shortcut Compose a message Press C Search the BlackBerry Hub Press S Go to the next unread message in the list Press U Move to the top of your list of messages and notifications Press T Move to the bottom of your list of messages and ...
Page 63 - Add an email account supported by Microsoft Exchange ActiveSync
Setting up work accountsAdd a work account supported by BlackBerry Enterprise Service 10 If your organization uses BlackBerry Enterprise Service 10, you can add your work account to your device and take advantage of features like BlackBerry Balance. If your organization hasn't upgraded to BlackBerry...
Page 66 - I can't add a second social networking account; BlackBerry Hub message list icons
• If you're trying to add a work account supported by BlackBerry Enterprise Service 10, make sure that you have an activation password from your administrator. • If you're trying to add an email account supported by Microsoft Exchange ActiveSync, contact your administrator or email service provider ...
Page 67 - Viewing and searching messages; Navigate your list of messages and notifications; View filed email
Viewing and searching messages You can view all of your messages and notifications in the Hub view in the BlackBerry Hub. Or, you can view messages for a specific account type or message type. You can search for a specific message, or customize your view so that you see only the messages and notific...
Page 70 - Share or save your attachments; Send email and messages from the BlackBerry Hub
• To view attatchments in a message, tap a message. Tap the attachment.• To see attachments for a specific account, tap . Tap an account. Tap . Download attachments in a message You can download one file or multiple files that you receive as attachments in an email. • In a message with one attachmen...
Page 72 - Managing messages; Delete a message
2. Do one of the following: • To send a separate email to the recipient, tap . • To send a meeting invitation to the recipient, tap . • To add the recipient to your Contacts, tap . Compose an email in plain text format You can reduce the size of email messages or email threads by switching from HTML...
Page 75 - Securing your email
• To mark messages before a specific date as read, touch and hold the date bar. Tap . Download or share a picture from an email In a message, touch and hold an embedded picture. • To save the picture, tap . • To share the picture, tap . • To set the picture as a contact picture, tap . Save a draft e...
Page 77 - Update secure email settings; Secure email icons
Note: If your BlackBerry device is associated with a CRL or an OCSP server, when you add recipients to an encrypted message, your device tries to retrieve a certificate status for each recipient. You are unable to send the message until certificate statuses are received for all recipients. When the ...
Page 78 - Navigating the BlackBerry Hub; Peek at your messages in the BlackBerry Hub from anywhere
Icon Description There is an error with the certificate chain or the certificate status. The certificate status is being determined. The certificate chain is expired. The certificate chain has been revoked. Navigating the BlackBerry Hub Peek at your messages in the BlackBerry Hub from anywhere Wheth...
Page 79 - Jump to the next or previous message; Check your upcoming events from the BlackBerry Hub
Peek at your messages and notifications while you're composing or viewing a message In a message, slowly slide your finger from the left edge of the message to the right. Continue sliding to bring your list of messages and notifications into view. Jump to the next or previous message 1. In a message...
Page 80 - Create a meeting from an email; Add a contact from the BlackBerry Hub; Refresh your list of messages
Create a meeting from an email When you create a meeting or event from an email, your BlackBerry device populates the invitation with the subject line from the email, and the recipients of the email become the invitees. 1. In an email, tap > . 2. Enter any additional information for the meeting. ...
Page 81 - Customizing BlackBerry Hub settings; Add a signature to an email account
Customizing BlackBerry Hub settings You can customize a variety of settings in the BlackBerry Hub. For example, you can change your default email address or calendar, or the order that your accounts appear in. You can also set an out-of-office reply using your BlackBerry device. Set an out-of-office...
Page 83 - Update your Facebook, Twitter, or LinkedIn status from
3. In the Show in list, tap Show in Hub Only , Show in Separate Account Only or Show in Both . Change options for text messages In the BlackBerry Hub, tap > > Text Messages . • To receive a notification when your sent text messages are delivered or read, under SMS or MMS , turn on the Confirm ...
Page 84 - Unsubscribe from public warning messages; Troubleshooting: BlackBerry Hub; I'm not receiving messages
2. Tap Facebook , Twitter , or LinkedIn . 3. Tap . 4. Type your status. 5. Tap Post , Tweet , or Send . Make a phone call from the BlackBerry Hub 1. Tap > Calls . 2. Tap . About public warning messages Public warning systems are used to send alert messages to users with enabled mobile devices. Pu...
Page 85 - I can only see email for the last 30 days; I can't see the recipients for a message; BBM
• If you're connected to a mobile network, check that data services are turned on. On the home screen, swipe down from the top of the screen. Tap > Networks and Connections > Mobile Network . Make sure the Data Services switch is turned on. I can only see email for the last 30 days For some ty...
Page 86 - Facebook; Twitter; LinkedIn; joyn; About joyn
For more information, see the BBM User Guide . Facebook You can use the Facebook for BlackBerry devices app to stay connected with your friends. Send messages, chat with your friends, invite new friends, upload pictures to your Facebook account, and more.For more information on Facebook for BlackBer...
Page 87 - Start a joyn chat; Invite other joyn contacts to a chat; Delete a joyn chat; Call a joyn contact
Start a joyn chat 1. In the Contacts app, or in the contact details view, tap beside a contact's name. 2. Do any of the following:• Type your message.• Tap an emoticon.• To attach a picture or file, tap . 3. Tap Send . Tip: You can find, start, and reply to your joyn chats in the BlackBerry Hub. Inv...
Page 89 - Media; Change the media volume; Supported audio and video file extensions,
Media Change the media volume When music is playing, do any of the following:• To increase the volume, press the Volume Up key on the right side of your BlackBerry device. • To decrease the volume, press the Volume Down key on the right side of your device. • To mute the volume, press the Mute key o...
Page 90 - Troubleshooting: Media; I can't open a media file
File extension Supported video codec(s) Supported audio codec(s) MPEG H.263, H.264, MPEG-4 AAC, MPEG-3, PCM WMV WMV 9 WMA AAC — AAC AMR — AMR FLAC — FLAC, Vorbis M4A — AAC MIDI — MIDI MKA — AAC, MP3, PCM MP3 — MPEG-3 OGG — FLAC, Vorbis QCP — QCELP SPMID — SP-MIDI WAV — PCM, GSM WMA — WMA 9, WMA 10 F...
Page 91 - Camera icons; Taking pictures and recording videos; Take a picture
take panoramic pictures and capture the whole vista in one shot. Your device can also detect the lighting conditions and suggest the best mode and setting to use, so you can focus on capturing the moment. Camera icons Icon Description Switch between the front-facing and the rear-facing cameras. Take...
Page 92 - Turn on autofocus lock; Set the timer to take a picture
Tip: You can turn on grid lines to help you center items in your picture or to make sure your picture is straight. To turn on grid lines, in the Camera app, tap > Settings . Turn on the Display Grid Lines switch. Turn on autofocus lock You can use the autofocus lock on your BlackBerry device to t...
Page 93 - Record a video; Set the video size; Take a panoramic picture
• To return to the Camera app, lift your finger from the screen.• To delete the picture or video, slide you finger to the right onto . When you reach the icon, remove your finger and tap Cancel or Delete . • To share the picture or video, slide your finger to the right onto . When you reach the icon...
Page 94 - Take the best picture possible using Time Shift mode
Important: When taking a panoramic picture, don't move your device too quickly when panning and keep your device steady. A lot of movement will result in a low-quality panoramic picture. Take a picture while recording a video Using the Camera on your BlackBerry device, you can capture a still pictur...
Page 95 - Edit Time Shift pictures later; Change the capture settings; Shooting modes
Edit Time Shift pictures later When you take pictures using Time Shift mode, you can save the picture to edit later. Tip: The Time Shift icon ( ) appears on the thumbnails of the pictures taken with Time Shift mode that you saved to edit later. 1. In the Pictures app, on the Date screen, tap a Time ...
Page 96 - Scene modes
Icon Description HDR This mode, also known as High Dynamic Range mode, is available for the camera. HDR mode combines multiple pictures together and can capture the contrast between the light and dark areas of a scene. Time Shift This mode is available for the camera. Time Shift mode allows you to t...
Page 97 - Turn off the Auto Suggest feature; Changing the camera settings; Save media files to your built-in media storage
Icon Description This mode is available for the camera, video camera, and Time Shift mode. Night mode is useful when taking pictures and videos in areas with low light. Beach or Snow This mode is available for the camera, video camera, and Time Shift mode. Beach or Snow mode can help to compensate f...
Page 98 - Turn off Video Stabilization; Geotag your pictures; Troubleshooting: Camera; I can't turn on the flash or use the video light
Turn off Video Stabilization Video Stabilization is designed to reduce the effect of camera shake when you're recording videos on your BlackBerry device. By default, this feature is turned on. 1. In the Camera app, tap > Settings . 2. Turn off the Video Stabilization switch. Geotag your pictures ...
Page 99 - I can't save pictures or videos to my media card; I can't take a panoramic picture that isn't blurry; Pictures icons
I can't save pictures or videos to my media card Try one of the following: • Delete old media files to free up storage space and try again.• Insert a different media card.• In the File Manager app, browse to your media card. Make sure that the Camera folder exists and is available. If necessary, cre...
Page 100 - Zoom in or out on a picture; Crop or rotate a picture
Icon Description Start the camera and take pictures or record videos. Zoom in or out on a picture With a picture open on the screen, do one of the following:• To zoom in, double-tap the area of the picture that you want to zoom in on.• To zoom out, double-tap the picture.• To zoom in or out manually...
Page 101 - Enhance a picture; Add a filter to a picture; Add a frame to a picture
Enhance a picture The picture editor can help you tweak the pictures you take and improve qualities like the brightness, saturation, sharpness, red-eye, and more. 1. In the Pictures app, touch and hold the picture that you want to change. 2. Tap > . 3. Tap an editing option. 4. When you're done e...
Page 102 - About automatic stories; Change the settings for automatic stories
• To save your changes, tap Save . • To discard your changes, tap > . Tip: If you select an editing option and don't like the results, to quickly discard the changes, tap the editing option a second time. About automatic stories Your BlackBerry device combines the pictures and videos that you tak...
Page 103 - Add a picture to BlackBerry Story Maker; Share a picture; Take a screen shot of your device
1. In the Pictures app, swipe down from the top of the screen. Tap . 2. Turn off the Automatic Stories switch. Add a picture to BlackBerry Story Maker From the Pictures app on your BlackBerry device, you can add a picture to an existing story or a new story in BlackBerry Story Maker. 1. In the Pictu...
Page 104 - Organizing your pictures and albums; Create a picture album
• In the Pictures app, tap > . • If you have BlackBerry Balance on your device, switch to your work space. In the Pictures app, tap > . Organizing your pictures and albums In the Pictures app on your BlackBerry device, you can create albums to organize your pictures. Create a picture album You...
Page 105 - Rename or delete an album; Add a picture to the Favorites screen
3. In the Name field, enter a new name for the picture. Rename or delete an album 1. On the home screen of your BlackBerry device, tap . 2. Touch and hold a folder. 3. Do one of the following: • To rename the folder, tap . • To delete the folder, tap . Add a picture to the Favorites screen Add pictu...
Page 106 - Music icons; Playing your music
Music You can use the Music app on your BlackBerry device to play and organize your music, and create playlists. Music icons The FM Radio might not be available depending on your BlackBerry device model. Icon Description View all of your music organized alphabetically and by artists, albums, and gen...
Page 107 - Creating playlists and organizing your music; Create a playlist
• To pause a song, tap . • To skip to the previous song, tap . • To skip to the next song, tap . Change the volume of your music 1. In the Music app, tap a song, an album, or a playlist. 2. If the music player controls aren't visible on the screen, tap the screen. 3. When the music player controls a...
Page 108 - Add a song to the Favorites screen; Set a song as your ring tone
Add the music that's currently playing to a playlist When a song or an album is playing, do one of the following: • To add the song to a playlist, tap the screen. Tap > . • To add the album to a playlist, touch and hold the album name. Tap . Edit or rename a playlist 1. In the Music app, tap >...
Page 110 - Troubleshooting: Music; Videos icons; Play or pause a video
1. In the Music app, tap > . 2. Under Collections , tap Last Played . To save the music list as a playlist, tap > . Troubleshooting: Music I can't open a media file Make sure that the file is in a format that your BlackBerry device supports. Videos You can use the Videos app on your BlackBerry...
Page 111 - Editing videos; Rotate a video; Change the length of a video; Enhance a video
Editing videos Using the video editor on your BlackBerry device, you can edit and improve the videos that you record. For example, you can crop and change the length of your video, as well as enhance the brightness, color, volume, and more. Tip: When you edit a video, to see more editing options, sw...
Page 112 - Add slow motion to a video; Add filters to a video; Add a video to BlackBerry Story Maker
• To discard your changes, tap > . Tip: If you select an editing option and don't like the results, to quickly discard the changes, tap the editing option a second time. Add slow motion to a video 1. In the Videos app, touch and hold the video that you want to change. 2. Tap > . 3. Tap . 4. To...
Page 113 - Organizing your videos and albums; Create a video album
• Tap an existing story.• Tap Create New Story . 4. If necessary, edit the story. Tip: You can add multiple videos to a story at the same time by tapping > . Tap the videos that you want to use. Tap . Organizing your videos and albums In the Videos app on your BlackBerry device, you can create al...
Page 115 - About BlackBerry Story Maker; Create a story using BlackBerry Story Maker; Editing stories in BlackBerry Story Maker; Add to or delete media from an existing story
About BlackBerry Story Maker You can use BlackBerry Story Maker to make stories using pictures and videos that are saved on your BlackBerry device. You can customize your stories by adding music, filters, and more. BlackBerry Story Maker provides a fun and unique way to present your pictures and vid...
Page 116 - Change the order in which media appears in a story; Edit the media used in a story; Change the music or titles in a story; Change the theme in a story
Change the order in which media appears in a story 1. In BlackBerry Story Maker, tap a story. 2. While the story is playing, tap the screen. 3. Tap . 4. Touch and hold the thumbnail of the picture or video that you want to move and drag it to where you want it to go. 5. Tap Done . Edit the media use...
Page 117 - Change your story settings
Delete a story in BlackBerry Story Maker 1. In BlackBerry Story Maker, touch and hold a story. 2. Tap . Save a story in BlackBerry Story Maker When you save the stories that you create in BlackBerry Story Maker, you can send, share, or move the stories. If you don't save your story, it can only be p...
Page 118 - Media sharing; About sharing media; Play or view your media file on a DLNA Certified device
• To automatically adjust the length of stories to match the music you choose, turn on the Adjust Length of Story to Music switch. Note: If a switch is grayed out, it means that the theme currently used in your story doesn't support that setting or that the story doesn't contain any media affected b...
Page 119 - Share your media files with DLNA Certified devices; About FM Radio; Scan for radio stations
Share your media files with DLNA Certified devices • Your DLNA Certified device must be a Digital Media Player.• Your BlackBerry device must be connected to the same Wi-Fi network as the device that you want to share the media files with. You can use the Media Sharing options in your device settings...
Page 121 - Games; Keyboard shortcuts: Games
• On the FM Radio screen, under Local Stations , touch and hold a station. Tap . • On the FM Radio screen, touch and hold a station with a star icon in the upper-right corner. Tap . • When one of your favorite stations is playing, next to the station number, tap . Games Connect with friends while di...
Page 122 - Invite a friend to the Games app; Add a game to your favorites
• To change the email address that is associated with your account, tap the text field below Email Address . • Set the Public profile switch to On or Off . Invite a friend to the Games app You can add friends to the Games app to view the games they're playing, compare your high scores, and recommend...
Page 123 - Only my friends can see my profile
Recommend a game You can recommend the games you love to your Games friends. Recommendations are sent as private messages, so that only the friends that you select can see the recommendations you send them. 1. Tap a game. 2. Tap . 3. Tap on a friend. Invite a Games friend to BBM If you have a friend...
Page 124 - Customize your device settings; Customize your Quick Settings
Settings Customize your device settings Your BlackBerry device is designed to provide you with extensive customization and control. You can take it out of the box and get started, and you can tailor and optimize your device to your needs. Get acquainted with all the options and discover more about w...
Page 125 - Overview of device settings
Overview of device settings Item Description Airplane Mode Turn off all wireless connections. Networks and Connections • Get quick access to airplane mode to turn off all your connections. • Depending on your wireless service plan and device model, set up connections to the mobile network, Wi-Fi net...
Page 128 - Update your device software; Turn on automatic updates for your device software
Update your device software Software updates might not be available to you depending on your region and service provider.You should regularly create and save a device backup file on your computer, especially before you update any device software. Maintaining a current backup file on your computer mi...
Page 129 - Battery and power; Turn off your device; Put your device in standby mode
2. Connect your device to your computer using a USB cable. 3. At the side of the BlackBerry Link window, click your device. 4. Do one of the following:• On a Windows computer, click Back Up & Restore . Click Factory Reset . • On a Mac computer, click BlackBerry Link > Preferences . Click Relo...
Page 130 - Charge your device; Keeping your battery charged
Charge your device Before you start using your BlackBerry device, you should charge it because the battery that came with your device isn't fully charged.Charge your device using the charger provided by BlackBerry in the box that your device came in. You can also charge your device using a USB cable...
Page 131 - Battery and charging icons; Check your battery power level; and storage space on your device
Battery and charging icons The battery power level icons appear at the top of the home screen on your BlackBerry device. Icon Description The battery is charging. The battery is fully charged. The battery isn't charging because the power source isn't providing enough power. Use the charger that came...
Page 132 - LED and battery notifications
memory, storage space, or CPU resources, and you can close or delete some apps to help save battery power or improve the device performance. 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > App Manager > Device Monitor . 3. Tap a type of statistics. Tip: On the B...
Page 133 - How can I extend battery life?; Dim the screen; Decrease volume
A flashing yellow LED can indicate that the battery power level is low and your device is charging. A solid green LED can indicate that your device is plugged into a charger and that charging is complete. How can I extend battery life? Battery life varies depending on how you use your BlackBerry dev...
Page 134 - Update your software
Close apps Increase how long a single charge lasts by closing any apps or features that you finished using so that they aren't continuously running in the background. Some features consume more battery power than others. Close or turn off these apps and features when you don't use them: The camera, ...
Page 135 - Device and battery safety; Device and battery disposal; Connections
Device and battery safety You should only use the battery that BlackBerry specifies for use with your particular BlackBerry device model. If you use any other battery, you might invalidate any warranty provided with your device. CAUTION: There is a risk of explosion if the battery is replaced with a...
Page 136 - Give your device a nickname
with your car using Bluetooth technology, or use Internet tethering to connect to other Wi-Fi-enabled devices. NFC lets you share files easily between devices. Check which wireless networks your device connects to Your BlackBerry device won't necessarily connect to every type of network that's liste...
Page 137 - Choosing a connection
You have no mobile network coverage. Your device is roaming. Extra charges might apply. You are connected to the BlackBerry Infrastructure. The number of solid waves indicates the strength of the Wi-Fi signal. If the signal is weak, your device might use more power to try to maintain the connection....
Page 138 - Network connections; Connections between devices
Network connections Mobile network A mobile network connection allows your BlackBerry device to make calls and, if you have a data plan, use data services such as Internet browsing. In some locations, such as in a hospital or on an airplane, you need to turn off your mobile network connection, but u...
Page 139 - Shared Internet connections; VPN connections; Turn on airplane mode
NFC NFC is a short-range wireless technology that's used for quickly creating connections between your BlackBerry device and other NFC-enabled devices or NFC tags. With NFC you don't need to enter pairing information to make a connection, so it's useful for on-the-go actions such as transferring con...
Page 140 - Connect to the mobile network
Mobile network A mobile network connection allows your BlackBerry device to make calls and, if you have a data plan, use data services such as Internet browsing. In some locations, such as in a hospital or on an airplane, you might need to turn off your mobile network connection, but usually you can...
Page 142 - Set a monthly data limit notification
2. Tap Data Management . 3. Change any of the settings on the screen. Set a monthly data limit notification You can be notified when you reach your monthly data limit, or when you reach a certain percentage of your monthly data limit. 1. On the home screen, swipe down from the top of the screen. 2. ...
Page 148 - Mobile Hotspot; Sharing your Internet connection using Mobile Hotspot mode; Use Mobile Hotspot mode to share your Internet connection
• If you use PEAP, EAP-TLS, EAP-FAST, or EAP-TTLS to connect to a Wi-Fi network, check that you installed the root certificate for the certificate authority server that created the certificate for the authentication server. The root certificate must be installed on your device before you can connect...
Page 150 - Use Internet tethering to share your Internet connection
Internet tethering Internet tethering allows you to share your BlackBerry device's connection to the mobile network with one other device, such as a laptop or tablet, so that you can access the Internet on your other device anywhere that your BlackBerry device can connect to the mobile network. You ...
Page 151 - Bluetooth connections; Turn on Bluetooth technology
Bluetooth connections Bluetooth wireless technology allows you to create a direct connection between your BlackBerry device and another Bluetooth enabled device. Bluetooth connections are commonly used for actions such as playing the music on your BlackBerry device through a separate speaker or maki...
Page 156 - I keep losing the connection with my Bluetooth enabled car kit
necessary, enter your BlackBerry device password. Start the pairing process according to the documentation that came with the device. • If the Bluetooth enabled device uses a battery, connect the device to a power source and then try again. Depending on the device, if the battery power level is too ...
Page 157 - Turn on NFC; Send a file using NFC; Connect your device to a USB device
Turn on NFC The NFC feature might not be available, depending on your wireless service provider, your administrator's settings, and your BlackBerry device model. 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > Networks and Connections > NFC . 3. Turn on the NFC ...
Page 158 - BlackBerry Keyboard and typing; Using BlackBerry Keyboard gestures
You can access and save files on an external storage drive by using the File Manager app. You can also connect to external USB devices, such as a keyboard, mouse, or gamepad. 1. Insert the micro USB on-the-go to USB 2.0 adapter into the USB port on your device. 2. Connect the adapter to an external ...
Page 159 - Typing on the BlackBerry Keyboard; Type an accented character
location in a text field. You can also slide your finger up and down to scroll through lists (such as the notifications in your BlackBerry Hub), or scroll through the text of a document. If you rotate your BlackBerry device horizontally, you can slide your finger along the keyboard to turn the pages...
Page 161 - Type an uppercase character; Change Keyboard, input, or typing settings
Type an uppercase character To type an uppercase character, do one of the following: • On the row of touch screen keys above the BlackBerry Keyboard, tap . Then tap a letter. • Tap and hold the letter. To turn on CAP lock, on the row of touch screen keys above the BlackBerry Keyboard, touch and hold...
Page 162 - Delete text using the BlackBerry Keyboard
• On the keyboard, double-tap to open the circle of interest. 2. To expand the text selection, do one of the following: • To automatically select more text, continue to touch and hold the text on the screen. Your selection expands from a word to a sentence, and from a sentence to a paragraph the lon...
Page 163 - Selecting word suggestions that appear while you type; Select a suggested word
If you are typing in a right-to-left language, swipe from left to right to delete a word. Selecting word suggestions that appear while you type Your BlackBerry device is designed to learn what you tend to say and where in a sentence you tend to say it. Your device uses this information to try to pre...
Page 164 - Spell check; Turn on spell check
Spell check Turn on spell check 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > Language and Input > Spell Check . 3. Set the Spell Check switch to On . Accept spelling suggestions If spell check is turned on, spelling mistakes are underlined in red as you type....
Page 165 - Creating custom text shortcuts; Turn on word predictions; Clear the learned words list
Creating custom text shortcuts he word substitution feature lets you create your own text shortcuts. When you set up shortcuts, your BlackBerry device replaces the shortcut with a full word or phrase Tip: Word substitution is sometimes known as autotext. Turn on word predictions 1. On the home scree...
Page 166 - Typing using voice dication; Language; Change your display language
Typing using voice dication You can use voice dictation to type hands-free instead of using your keyboard. 1. To turn on voice dictation, on the home screen, swipe down from the top of the screen. 2. Tap Settings > Language and Input . 3. Tap Voice Dictation . 4. Turn on the Dictation switch . 5....
Page 167 - Change your input language; Select an alternate keyboard layout; Change your voice input language; Keyboard input methods
Change your input language Your input language is the language in which you type documents, email messages, and text messages. You can select up to three languages that you want to be able to type in. The default language is the display language you chose. Tip: If you need to switch input languages ...
Page 168 - Typing in other languages; Typing in Arabic or Farsi
In other cases, input methods provide you with gestures and key combinations for languages. Some keyboard input methods are common to all supported languages, such as word prediction or selecting accented characters by pressing and holding keys.All keyboard input methods also support using the key t...
Page 169 - Character guide for Arabic or Farsi
• The Arabic language has many diacritics that you can add to characters. To add a diacritic, press the diacritic key on the row of touch screen keys above the keyboard. Then, touch the diacritic you want to add. • To type a symbol, tap . To view more symbols, swipe down on the keyboard. Character g...
Page 170 - Typing in Chinese; Character guide for Wubihua
Single key press Double key press + key press Multi-tap ك گ (Farsi only) گ (Farsi only) ک گ ذ د ر و ؤ ؤ ز ژ (Farsi only) ژ (Farsi only) ژ ظ ط Typing in Chinese Your BlackBerry device supports Chinese Cangjie, Chinese handwriting, and Wubihua (Strokes) input methods. To type in Chinese, you must fami...
Page 171 - Typing in Greek; Character guide for Greek; Typing in Russian
• You can type alternate characters in two ways. You can press and press a letter. A second method is to press and hold the primary character. Then, you can select the alternate character from the options. • Alternate characters are available for I (Ä), O (Ö), P (Å), K (Æ), and L (Ø). These characte...
Page 172 - Character guide for Russian; Typing in Hebrew; Character guide for Hebrew; Typing in Japanese
Character guide for Russian The typical Russian keyboard with Cyrillic characters looks like this: Typing in Hebrew The Hebrew keyboard supports the following features:• Word prediction and flicking word suggestions up onto the screen (if you have this feature turned on).• To type a letter from the ...
Page 173 - Typing in Latin-based languages; Character guide for Latin-based languages
• The Korean language has more characters in the alphabet than there are keys on the keyboard. As a result, some keys have more than one native character on one key. You might need to use the keyboard mapping guide to determine how to access the second and third characters on each key. • Word predic...
Page 174 - Typing in Thai; Character guide for Thai
The AZERTY keyboard is used for typing in French.The basic AZERTY keyboard looks like this: The QWERTY, QWERTZ, and AZERTY keyboards using the Latin alphabets have different alternate characters depending on the language you select. For example, in French, if you tap and hold the letter A, the predi...
Page 176 - Typing in Vietnamese; Screen display; Change your backlighting; Change your font size
Single key press + key press ใฬฝ ฝ Typing in Vietnamese The Vietnamese keyboard supports the following features:• The Vietnamese language has more characters in the alphabet than there are keys on the keyboard. As a result, some keys have more than one native character on one key. You might need to ...
Page 178 - Accessibility; Media cards and storage; Moving or copying media files and documents
1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > Display . 3. Turn off the Always Show Icon Labels switch. Accessibility Your BlackBerry 10 device uses several well-established accessibility aids for people with disabilities. These aids include magnify mode, hearing...
Page 180 - Turn on USB mass storage; Using a media card; Supported media cards
Turn on USB mass storage To use the USB mass storage feature, you must have a media card in your BlackBerry device.USB mass storage is designed to let you use your device as a USB drive. Using a USB cable, you can connect your device to a computer, car stereo, or other external device and access fil...
Page 182 - How do I free up storage space?; Optimize your device's performance; Error messages: Media card; Your media card isn't recognized
How do I free up storage space? To make room for more files and apps, try any of the following:• Save documents and media files on your media card. To automatically save camera pictures and videos on your media card, on the home screen, tap . Swipe down from the top of the screen and tap . • Move do...
Page 183 - Troubleshooting: Storage space; My device isn't recognized when I connect it to my computer; Using your device with BlackBerry Link
Your media card is read-only You can view and open files on the media card. You can't move, delete, or modify the files on the media card. Your media card isn't responding The media card isn't communicating with your BlackBerry device. Consider using a different media card. No media card was found M...
Page 186 - About BlackBerry ID and BlackBerry Link; About remote file access; Access files stored on your computer
1. On your computer, open BlackBerry Link.2. At the side of the BlackBerry Link window, click your device.3. Click Remove Device . 4. On a Windows computer, click OK . On a Mac computer, click Remove . About BlackBerry ID and BlackBerry Link Your BlackBerry ID is a username (email address) and passw...
Page 187 - View paired computers; About backing up device data
Edit or delete a file On your device, do one of the following: • To edit a file that's stored on your computer, tap the file. If your BlackBerry device supports editing the file, tap . If you save your changes in the default location, indicates when BlackBerry Link is syncing the file and overwritin...
Page 188 - Set backup preferences in BlackBerry Link
You should regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue. Note: If your device is activ...
Page 189 - Restore your device data
4. Click Back Up & Restore . 5. On a Windows computer, click Back Up Device . On a Mac computer, click Back Up Now . Restore your device data With BlackBerry Link, you can restore backup files that include supported data from devices running BlackBerry Device Software 5.0 or later and BlackBerry...
Page 190 - Update your device software with BlackBerry Link
About updating your device software with BlackBerry Link You might want to update your device software for any of the following reasons:• To access the latest apps and features• To resolve a technical issue• Your service provider requires that you update your device softwareIf a new version of the d...
Page 191 - Troubleshooting: BlackBerry Link; I can't access files on my computer
4. Do one of the following:• On a Windows computer, click Back Up & Restore . Click Factory Reset . • On a Mac computer, at the top of the screen, click BlackBerry Link > Preferences . Click Reload > Reload . Troubleshooting: BlackBerry Link I can't access files on my computer To access yo...
Page 192 - I can't create a backup file that contains all of my device data
• In the Device Connections section, verify that the Allow Connections switch is turned on. On your computer, try the following: • Turn off synchronization applications or antivirus applications temporarily.• Sign out of BlackBerry Link and sign in again.• Reset your BlackBerry ID username and passw...
Page 193 - Applications and features; Organizing your apps; Leave an app or close an app
Applications and features Organizing your apps To keep all of your apps organized, you can move apps around on the home screen, create folders for your apps, or delete apps that you no longer use. Leave an app or close an app Instead of closing an app when you're done using it, you can make multitas...
Page 194 - Add folders to the home screen; Move an app icon out of a folder
Add folders to the home screen You can organize your app icons by adding folders to the home screen. For example, you can add a folder for all of the games that you download and a folder for all of your business and productivity apps. To hide unused apps, you can add a folder to the home screen and ...
Page 195 - Deleting apps; Delete a downloaded app from BlackBerry World
Deleting apps You can delete apps from the home screen of your BlackBerry device, or you can delete the apps that you download from the BlackBerry World storefront. Some apps are part of the core BlackBerry experience and can't be deleted. Delete a downloaded app from BlackBerry World If you might w...
Page 196 - About the BlackBerry Assistant; Things you can do with the BlackBerry Assistant
About the BlackBerry Assistant You can use the BlackBerry Assistant to perform various personal and work tasks, and interact with your device using natural language.The BlackBerry Assistant can make multitasking easier. Instead of navigating to a specific app, you can simply open the BlackBerry Assi...
Page 199 - Change your voice interaction settings; About the Calendar app
3. Do any of the following:• To specify which categories to include in searches, tap Categories . • To specify which search engines to use when you extend your searches to the Internet, tap Extended . Change your voice interaction settings 1. On the home screen, swipe down from the top of the screen...
Page 200 - Subscribe to a public calendar on your device; View your events
Action Shortcut Go to a date Press G Go to the week view Press W Go to the month view Press M Go to the previous day, week, or month Press P Go to the next day, week, or month Press N Go to the schedule view Press D Go to the agenda view Press A Create a new event Press C Search your events Press S ...
Page 201 - Find email and files associated with an event; Create an event in the Calendar app; Invite people to an event
• To view events for a week, tap . Try using the pinch gesture to zoom in and see a more detailed view. • To view events for a month, tap . • To view a year, in month view, swipe left.• To see an agenda view, tap . Tip: To scroll through multiple months in your calendar, in the month view, swipe up ...
Page 203 - Add a task to the Calendar app; Hide a calendar; Create a follow-up meeting
Add a task to the Calendar app When you add a task to the Calendar app, your task is added to both the Calendar app and the Remember app. 1. In the Calendar app, tap > . 2. Enter your task details. 3. Tap Save . Tip: To see your task in the Remember app, on the home screen, open the app. Hide a c...
Page 204 - Add WebEx details to an existing event
Join a conference call from a meeting reminder If a meeting in your calendar includes conference call info, you might be able to join the call with one tap instead of dialing the conference call numbers manually. In the meeting reminder, tap Join Now . Save conference call details in the Calendar ap...
Page 206 - Change your default calendar
1. Open the event, either from the BlackBerry Calendar app or from the event reminder. 2. Tap > . 3. In the dialog box, move the slider to indicate how late you will be. 4. Tap Email All Participants or Email Organizer . Share a file with meeting participants You can use email to share the files ...
Page 208 - Troubleshooting: Calendar app; I can't sync my calendar; I can't reply to or send meeting invitations; I have duplicate calendar entries
Troubleshooting: Calendar app I can't sync my calendar Try the following: • If your calendar is associated with one of your accounts (for example, your Gmail calendar), check that synchronization for the calendar is turned on. On the home screen, swipe down from the top of the screen. Tap > Accou...
Page 209 - Contacts; About the Contacts app; Adding contacts to the Contacts app; Add a contact to the Contacts app
Contacts When you add contacts to the Contacts app on your BlackBerry device, connecting with them is easy. The Contacts app is integrated with the BlackBerry Hub, the BlackBerry Calendar, and other apps, so you can quickly add contacts to relevant messages and events or share your pictures and vide...
Page 211 - Add or change a picture for a contact; Change info for a contact
Contact views When you tap a contact in the Contacts app, your BlackBerry device shows you lots of details about the person. Some info, like a contact's birthday, the company the person works for, and the person's picture, is pulled from social networking accounts that you added to your device, like...
Page 212 - Create a contact group in the Contacts app; Add a contact to a contact group
Delete a contact 1. Touch and hold a contact. 2. Tap . Copy a contact to another account or storage location If you have multiple accounts on your BlackBerry device, you might be able to copy a contact to one of those accounts, or to your SIM card. 1. In the Contacts app, touch and hold a contact. 2...
Page 213 - Remove a contact from a contact group; Rename a contact group; Add a contact to your favorites; Contact someone; Set a custom ring tone for a contact
Remove a contact from a contact group 1. In the Contacts app, tap a contact group. 2. Tap . 3. Beside the contact's name, tap . 4. Tap Save . Rename a contact group 1. In the Contacts app, tap a contact group. 2. Tap . 3. In the Group Name field, type a new name for the group. 4. Tap Save . Add a co...
Page 214 - View contacts by account or type; Sort your contacts in the Contacts app
3. At the bottom of the Edit Contact screen, tap Ring Tone and Notifications . 4. Tap a notification type, and make your changes. 5. Tap Back . 6. Tap Save . Search for a contact Like other apps on your BlackBerry device, the Contacts app has a search feature that lets you quickly find the contact t...
Page 215 - Share a contact; Troubleshooting: Contacts; My contacts weren't merged automatically
1. In the Contacts app, swipe down from the top of the screen. 2. Tap . 3. In the Sort Contacts by drop-down list, tap a sort option. Share a contact You can share a contact's details with others in .vcf format. This is like passing around a business card, but digitally. 1. In the Contacts app, touc...
Page 216 - Clock; Keyboard shortcuts: Clock; Using the stopwatch; Setting the alarm clock; Set an alarm
3. Tap . 4. Tap Clear Local Contacts . CAUTION: Clearing your local data will permanently delete any contact entries that you saved only locally to your device. Clock The Clock app is made up of four screens. On the Alarm Clock screen, you can turn on or turn off your alarm, set your alarm time, and...
Page 217 - Set additional alarms; Manage your additional alarms
Set additional alarms You can set multiple alarms to go off on the same day, or you can set additional alarms to go off on different days at different times. You can keep track of all the alarms you set by naming them, and you can set a different alarm tone, recurrence, and snooze duration for each ...
Page 218 - Set an alarm for multiple days; Set the snooze; Stopwatch; Timer; Set the timer
Set an alarm for multiple days 1. Tap > . 2. Tap 3. Tap an alarm. 4. Tap Recurrence . • To set a daily alarm, turn on the Daily switch. • To set an alarm to recur on specific days, select the check box next to one or more days. Set the snooze 1. Tap > . 2. Tap 3. Tap an alarm. 4. Tap Snooze . ...
Page 219 - Change your timer tone; World clock; Add a city to the world clock screen; Turn on bedside mode
Tip: The dial allows you to set the timer in one-minute increments. To set the timer for a specific minute and second, tap the time that appears at the bottom of the screen. Scroll up or down to adjust the hours, minutes, and seconds that the timer is set for. Change your timer tone 1. Tap > . 2....
Page 220 - Change your bedside mode settings; Change the clock face; BlackBerry World; Search for apps and games
1. In the Clock app, swipe down from the top of the screen. 2. Tap . Tip: When your alarm goes off in bedside mode, you can tap anywhere on the screen to snooze the alarm. To turn off the alarm in bedside mode, swipe up from the bottom of the screen. Change your bedside mode settings By default, all...
Page 222 - Download and buy apps and games; Buy a subscription to an app or a game
Note: After you turn on private browsing, your saved searches and recently viewed items aren't displayed. However, when private browsing is turned off, your saved searches and recently viewed items are restored. Download and buy apps and games Apps and games that you buy can be deleted and downloade...
Page 223 - Change your payment options; About BlackBerry Guardian; Android apps; Downloading and installing Android apps from the
Change your payment options 1. In the BlackBerry World storefront, swipe down from the top of the screen. 2. Tap > Payment Options . 3. Enter your BlackBerry ID password. 4. Tap a payment option. 5. Do any of the following: • To add a new payment method, tap . • To set a default payment method, t...
Page 224 - Downloading and installing Android apps from other; Change your Android app installation settings; Navigating within an Android app
Create an Amazon account or sign in with your existing Amazon account to search for apps and download apps from the Amazon Appstore.After you download an app from the Amazon Appstore, tap Install at the top of the screen. You can also check out the Help screen in the Amazon Appstore for more info. D...
Page 225 - Maps and GPS; BlackBerry Maps icons
Do any of the following:• To see the additional actions that you can perform, in an app, swipe down from the top of the screen.• To show or hide the action bar at the bottom of the screen, swipe down from the top of the screen. Tap Show or Hide . • To go back to the previous screen, place your finge...
Page 226 - Search for a place or an address on a map; Pin a place on a map; Get directions
Icon Description Clear the places that you have pinned and added to the map. Go to the map screen. Search for a place or an address on a map You can use the GPS feature on your BlackBerry device to search for a specific address or a type of location and view the results on the map. 1. In the Maps ap...
Page 227 - Switch to the map or detail view for turn-by-turn directions
• On the map screen, locate a pin that you added to the map. Tap the pin.• On the map screen, tap > . Tap Recents , Favorites , or Contacts . Tap an address, a place, or a contact. 2. Tap . 3. To begin receiving turn-by-turn directions, tap . To stop turn-by-turn directions in the map view or det...
Page 228 - My places; Add a place to the Favorites screen
Change your route preferences You can change your route preferences while viewing or listening to turn-by-turn directions in BlackBerry Maps. You can set your route to avoid toll roads, highways, car-sharing lanes, or ferries. You can also set the type of route that you want to take (fastest, simple...
Page 230 - Changing settings for Maps; Switch between kilometers or miles; Change default route settings
Changing settings for Maps Switch between kilometers or miles BlackBerry Maps displays distances using either imperial (feet/yards and miles) or metric (meters and kilometers) measurements, as set in your device settings. 1. In the Maps app, swipe down from the top of the screen. 2. Tap > Units o...
Page 231 - Change the map language to local; About location services
Change the map language to local In BlackBerry Maps, you can set the map text to display in the language specific to the map or area that you're currently viewing. 1. In the Maps app, swipe down from the top of the screen. 2. Tap > Map Settings . 3. Tap Local . About location services You can tur...
Page 232 - Turn on or turn off traffic data; About the compass
1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > Location Services . 3. Turn on Location-based Ads . Turn on or turn off traffic data If traffic data is turned on, your BlackBerry device sends anonymous GPS location information to provide traffic data to BlackBerry ...
Page 233 - Troubleshooting: Compass; I'm not getting an accurate reading from the compass; Browser; Browsing the Internet; Keyboard shortcuts: Browser
Troubleshooting: Compass I'm not getting an accurate reading from the compass Try the following actions: • If the compass doesn't point north, move your BlackBerry device away from metal objects, such as magnets or electronics. • If you have turned on Location Services and are navigating based on tr...
Page 234 - Go to a website
Action Shortcut Open the address bar Press U Open your bookmarks Press K Open your history Press H Open your tabs Press W Enter reader mode Press R Refresh a webpage Press L Zoom in Press I Zoom out Press O Go to the top of a webpage Press T Go to the bottom of a webpage Press B Move down the screen...
Page 235 - Remove a search engine
1. Open the BlackBerry Browser. 2. Navigate to a search engine (for example, www.wikipedia.org). 3. Search for a term or subject. 4. On the search results page, tap > . 5. Tap Add . Remove a search engine 1. Open the BlackBerry Browser and type a search term in the address bar. 2. Tap the search ...
Page 237 - Bookmarks and browsing history; Bookmark a favorite webpage
Save a webpage You can save a webpage in HTML format so that you can access the webpage when you're offline, or send the webpage as an attachment. 1. On a webpage, tap > . 2. Choose the location that you want to save the webpage in. Changing your Browser settingsCustomize the Browser start screen...
Page 238 - View your bookmarks by tags or in a list; Organizing your bookmarks; Delete a bookmark
View your bookmarks by tags or in a list 1. In the BlackBerry Browser, tap > . 2. Tap Tags or . Organizing your bookmarks It's a good idea to keep your bookmarks organized so that you can more easily find the webpages that you're looking for. Change your bookmarks You can change the name or web a...
Page 239 - Delete your browsing history; Browsing safely; About website certificates
2. Tap . To close your browsing history, tap . Tip: To view a webpage in your history, on a webpage, touch and hold until your history appears. Delete your browsing history 1. In the Browser, tap . 2. Tap . • To delete all of your browsing history, tap . • To delete a specific webpage from your brow...
Page 240 - Change permissions for specific websites
Change Browser security settings In the Browser, tap > > Privacy and Security . Security settings Remove History Items Specify how often your BlackBerry device automatically deletes the browsing information from your BlackBerry Browser history. Private Browsing Keep your browsing information (...
Page 241 - Troubleshooting: Browser; I can't watch a video online; The Smart Tags application explained
Troubleshooting: Browser I can't watch a video online While you can stream many videos from the web on your BlackBerry device, some video formats aren't supported, and some websites block content from being viewed on mobile devices. For more information about supported video formats, search the Help...
Page 242 - Delete a smart tag from your device; Create your own smart tag; Smart tag types
Delete a smart tag from your device 1. In the Smart Tags app, tap > . 2. Select one or more tags that you want to delete. 3. Tap > . Create your own smart tag The NFC feature might not be available, depending on your wireless service provider, your administrator's settings, and your BlackBerry...
Page 243 - Favorite a smart tag
Use to create a smart tag that, when written to an NFC tag and then tapped on, can trigger various settings on your device. Wi-Fi Use to create a smart tag that, when written to an NFC tag and then tapped on, connects you to a specified Wi-Fi network. Bluetooth Use to create a smart tag that, when w...
Page 244 - View your favorite smart tags; Share a smart tag; Lock a smart tag; Change a smart tag title
View your favorite smart tags In the Smart Tags app, tap > . Share a smart tag The NFC feature might not be available, depending on your wireless service provider, your administrator's settings, and your BlackBerry device model. In the Smart Tags app, touch and hold a tag. • To display the smart ...
Page 245 - Erase smart tag information from an NFC tag; File Manager; Viewing files; View files on your device; View files on connected devices or networks
Erase smart tag information from an NFC tag The NFC feature might not be available, depending on your wireless service provider, your administrator's settings, and your BlackBerry device model.If the NFC tag isn't locked, you can erase the smart tag information that is stored on it. 1. In the Smart ...
Page 246 - Managing your files; Rename a file or folder
Managing your files Rename a file or folder File Manager allows you to make changes to file and folder names, such as fixing a typo or word. To rename a file or folder: 1. Touch and hold a file or folder. 2. Tap . Tip: To change a file type, touch and hold a file. Tap > . Add a folder When you op...
Page 247 - Select multiple files; Transferring files; Share files; Copy a file
Select multiple files 1. Tap . 2. Tap . 3. Tap the items that you want to select. To deselect an item that you have tapped in error, tap the item again. Transferring files Share files 1. Touch and hold a file. 2. Tap . 3. Choose a destination. Tip: To share multiple files, tap > . Tap the files y...
Page 248 - Working with zip files; Zip files and folders; Unzip a file; Calculator; Switch between a scientific or standard calculator; Convert a unit of measurement
Working with zip files Zip files and folders Zip your files to help reduce memory space. You can zip a single file or folder, or zip multiple files or folders. You can also zip all of the files in a particular folder using the Zip All option. Touch and hold a file or folder. • To zip a single file o...
Page 250 - Productivity and work; Switch between your personal space and; About BlackBerry Balance and your work
Productivity and work Switch between your personal space and work space When BlackBerry Balance technology is set up on your BlackBerry device, you can quickly switch between your personal space and work space. Tip: To differentiate between your personal space and work space, you can set a different...
Page 254 - Can I use personal apps on my work's network?; Where is my picture that I just took?
Description Apps and features • Calendar• Contacts These apps and features are available in your work space and personal space. Depending on which space you open an app in, you can access either your work data or personal data. You can open two instances of these apps at the same time.Depending on t...
Page 255 - Troubleshooting: Work space and BlackBerry Balance; My device is quarantined; About BlackBerry Blend
Your administrator can delete all of your device data, including your personal content. This feature helps to secure your device if your device was lost or stolen. Troubleshooting: Work space and BlackBerry Balance My device is quarantined Your BlackBerry device might be quarantined if your work acc...
Page 256 - Turn on mobile network access for BlackBerry Blend; Disconnect your device from BlackBerry Blend
For more information about using BlackBerry Blend on your computer or tablet, visit www.blackberry.com/ blackberryblend . Turn on mobile network access for BlackBerry Blend BlackBerry Blend works when your device is connected to a Wi-Fi or mobile network , or a computer using a USB cable connection....
Page 257 - Remember; Collecting and organizing tasks, notes, and more with; Create a folder or task list in the Remember app
Remember BlackBerry Remember is a productivity app for collecting, managing, and categorizing the information that you want to remember. With the Remember app, you can sort your information as entries in folders or lists, categorize the entries with tags, record voice notes that are related to the e...
Page 260 - Change an entry
Changing a folder, task list, or entry in the Remember app Change an entry 1. In the Remember app, tap an entry. 2. Make your changes. 3. Tap Save . Convert an entry to a note or a task When you change an entry in the Remember app, you can convert its format, for example, from a note to a task. 1. T...
Page 261 - Search for an entry in the Remember app
Delete a folder, task list, or entry in the Remember app CAUTION: If you delete a folder or task list, the entries inside are also deleted. 1. In the Remember app, touch and hold a folder, task list, or entry. 2. Tap . Viewing and searching your entries in the Remember app There are several ways to ...
Page 262 - Change the default view in the Remember app; Troubleshooting: Remember app; I can't send something to the Remember app
Change the default view in the Remember app You can set the default view so that when you open BlackBerry Remember, you see what's important to you. 1. In a folder or on the Remember folder screen, swipe down from the top of the screen. 2. Tap . 3. In the Default View drop-down list, select one of t...
Page 263 - Documents To Go; Print To Go; BlackBerry World for Work; Enterprise IM; Enterprise IM for Cisco
Documents To Go Using Documents To Go, you can create, edit, and format Microsoft Word documents and Microsoft Excel spreadsheets. You can also edit, view, and present Microsoft PowerPoint presentations on your BlackBerry device.For more information on Documents To Go, see the Documents To Go User G...
Page 265 - Connect to Microsoft OneDrive; Connect to Dropbox; Box for BlackBerry 10
Connect to Microsoft OneDrive The Connect to Microsoft OneDrive app provides a cloud storage space to save and store files off your device. With Connect to Microsoft OneDrive, you can:• Back up your files for safekeeping.• Sync files across various devices so your latest information is available at ...
Page 266 - Security and backup; Passwords and locking
Security and backup Passwords and locking There are several types of locks, PINs, and passwords that you can use to help protect your BlackBerry device.If you use your device for work, your organization might already have security settings in place, such as requiring a password to unlock your device...
Page 267 - Network lock and unlock code; Lock or unlock your device; Lock your screen
Your administrator may require you to set a work space password to protect files, apps, and data associated with your organization, such as your work email account. You can use the same password for both your work space and device.If you enter your work space password more than the allowed number of...
Page 269 - Unlock your device with a network unlock code; Change or remove your device password; How do I reset my device password if I forget it?
Unlock your device with a network unlock code To obtain the unlock codes for your BlackBerry device, contact your service provider.Your device might be network locked which allows your device to make a mobile network connection with only your current service provider. If you plan to travel internati...
Page 270 - Change your SIM card PIN
Display text when your device is locked You can display text on the screen of your BlackBerry device when the device is locked. For example, you can display a favorite quote, emergency contact information, or your own contact information so that if you lose your device, anyone who finds it can conta...
Page 271 - BlackBerry Protect; Finding and protecting a lost device; Find more information about BlackBerry Protect; Troubleshooting: BlackBerry Protect; I can't turn on BlackBerry Protect
BlackBerry Protect BlackBerry Protect includes features designed to help you find your BlackBerry device and help protect your device's data if your device is ever lost or stolen. You can manage up to seven devices from your BlackBerry Protect account. Finding and protecting a lost device After you ...
Page 272 - Security settings; Setting security permissions for apps; Change or view app permissions
Security settings You can set and change the security settings for applications on your BlackBerry device, and set up parental controls to restrict or limit access to features and content. You can use a smart card, and import certificates from your computer to increase the security of data on your d...
Page 273 - Wipe your device to delete your data; Using Parental Controls; Restrict or limit access to features and content; Import a certificate from your computer
Wipe your device to delete your data Before you wipe your BlackBerry device, consider backing up your data on a computer. A security wipe is designed to permanently delete your data so it can't be recovered. This includes email accounts, downloaded apps, media files, documents, browser bookmarks, an...
Page 274 - About smart cards; Use two-factor authentication
• To import the certificate using a USB connection, connect your BlackBerry device to your computer using a USB cable. If necessary, on your computer, enter your device password. • To import the certificate using a Wi-Fi connection, on your device, swipe down from the top of the home screen. Tap Set...
Page 276 - Legal notice
Legal notice © 2014 BlackBerry. All rights reserved. BlackBerry ® and related trademarks, names, and logos are the property of BlackBerry Limited and are registered and/or used in the U.S. and countries around the world.Adobe and Flash are trademarks of Adobe Systems Incorporated. Android, Gmail, an...