Page 2 - Table of Contents
5420/2420 Phone User Guide Page ii IP Office Issue 6d (15th September 2005) Table of Contents The Telephone............................................................................................................................ 4 Overview.............................................................
Page 4 - The Telephone; Overview
5420/2420 Phone User Guide Page 4 IP Office Issue 6d (15th September 2005) The Telephone Overview This guide covers the use of the Avaya 5420 and 2420 phones on Avaya IP Office. Both phones are similar, however the 5420 is only supported on the IP Office whereas the 2420 is supported on a range of A...
Page 6 - Call Appearance Keys
2420user 5420/2420 Phone User Guide Page 6 IP Office Issue 6d (15th September 2005) Call Appearance Keys Normally, the first page of the main call handling screen contains three keys set as 'call appearance' keys. These are allocated to you by your System Administrator and are indicated as a= , b= a...
Page 7 - Call Appearance Keys Icons; System Features
The Telephone 5420/2420 Phone User Guide Page 7 IP Office Issue 6d (15th September 2005) Call Appearance Keys Icons The icons displayed against the Call Appearance/Feature Keys allow you to determine the status (for example, on Hold ) of each call. Icons also indicate whether a feature has been acti...
Page 8 - Basic Call Handling Features; Answer a Call
5420/2420 Phone User Guide Page 8 IP Office Issue 6d (15th September 2005) Basic Call Handling Features Answer a Call When a call arrives at your phone, you hear a ringing tone and a blinking bell icon appears on the associated call appearance. To answer an incoming call Do one of the following: • I...
Page 11 - Mute
Basic Call Handling Features 5420/2420 Phone User Guide Page 11 IP Office Issue 6d (15th September 2005) Mute During an active call, the Mute feature prevents the party with whom you are speaking from hearing you. This feature is most commonly used in conjunction with the Speakerphone, but can be us...
Page 12 - Transfer
2420user 5420/2420 Phone User Guide Page 12 IP Office Issue 6d (15th September 2005) Transfer The Transfer feature allows you to transfer a call from your telephone to another extension or outside number. To transfer the current call to another extension: 1. With a call in progress, press Transfer o...
Page 14 - Using Speed Dials; Overview of Speed Dials
5420/2420 Phone User Guide Page 14 IP Office Issue 6d (15th September 2005) Using Speed Dials Overview of Speed Dials The phone can store up to 104 personal speed dials. The list of these speed dials is accessed by pressing SpDial . If SpDial is not shown, press Exit top exit the current screen. • T...
Page 16 - Adding a New Speed Dial
2420user 5420/2420 Phone User Guide Page 16 IP Office Issue 6d (15th September 2005) Adding a New Speed Dial 1. Press SpDial . If SpDial is not shown, press to exit the current screen. Press Add . If a message stating that the speed dial list is full appears, you must first delete an existing entry ...
Page 17 - Using the Call Log; Overview of the Call Log
5420/2420 Phone User Guide Page 17 IP Office Issue 6d (15th September 2005) Using the Call Log Overview of the Call Log The phone maintains a call log, accessed by pressing Log . This log can store up to 100 entries. These can be a combination of incoming answered calls, incoming unanswered calls an...
Page 20 - Changing Options; Changing Ringer Options
5420/2420 Phone User Guide Page 20 IP Office Issue 6d (15th September 2005) Changing Options Changing Ringer Options The IP Office uses 'distinctive ringing' for different types of calls - a repeated single ring for internal calls, a repeated double ring for external calls and a single ring followed...
Page 24 - Answering Calls
5420/2420 Phone User Guide Page 24 IP Office Issue 6d (15th September 2005) System Features System Features As well as your phones specific features, you can access a number of system features by dialing short codes. These instructions are for the system's default configuration. They assume that you...
Page 25 - Call Forwarding; Diverting Calls; Do Not Disturb
System Features 5420/2420 Phone User Guide Page 25 IP Office Issue 6d (15th September 2005) Call Forwarding Your calls can be forwarded to another extension or an external number either when you are away from your desk (on no answer), when your extension is busy, and all calls (for example when you ...
Page 26 - Voicemail
2420user 5420/2420 Phone User Guide Page 26 IP Office Issue 6d (15th September 2005) Voicemail Note that not all systems support voicemail or have voicemail installed. • To switch voicemail on dial *18 , to switch it off dial *19 . • To retrieve your voicemail, use the code *17 . Your voicemail may ...
Page 27 - Default Feature Codes
System Features 5420/2420 Phone User Guide Page 27 IP Office Issue 6d (15th September 2005) Default Feature Codes The following are the normal default feature codes available to all users. Your System Administrator may add additional codes for other features and for speed dials. The N where shown, s...
Page 28 - EU24 Expansion Module; EU24 Overview
5420/2420 Phone User Guide Page 28 IP Office Issue 6d (15th September 2005) EU24 Expansion Module EU24 Overview The EU24 Expansion Module is an optional device that can be connected to your 2420/5420 phone to extend the number of call appearance and feature buttons available on the telephone. The ex...
Page 29 - Connection
EU24 Expansion Module 5420/2420 Phone User Guide Page 29 IP Office Issue 6d (15th September 2005) Connection Before you can begin using the EU24 Expansion Module, the module must be connected to the phone according to the instructions in the EU24 Expansion Module Installation and Safety Instructions...
Page 30 - Using the EU24 Expansion Module; Viewing the Alternate Display
2420user 5420/2420 Phone User Guide Page 30 IP Office Issue 6d (15th September 2005) Using the EU24 Expansion Module The following sections explain how to use the features of the EU24 Expansion Module. For more information, consult your System Administrator. Viewing the Alternate Display Although th...
Page 31 - Index
5420/2420 Phone User Guide Page 31 IP Office Issue 6d (15th September 2005) Index 0 07*N 27 1 1.5 enter 16 10*N 25, 27 11*N 25, 27 12*N 25, 27 13*N 25, 27 14*N 25, 27 2 20*N 27 201 forwarding 25 21*N 27 3 32*N 27 33*N 27 35*N 27 36*N 27 37*N 27 38*N 27 4 45*N 27 5 53*N 27 57*N 27 7 70*N 27 71*N 27 A...
