Page 2 - Table of Contents
Table of Contents Page Introduction Decisions Square vs. Pooled Decision About Square Systems Standard Square ConfigurationsCustomized Square Configurations About Pooled Systems Button Access vs. Dial Access to Line Pools Automatic Route Selection The Call Management System Getting Started Administr...
Page 3 - Introduction; D e c i s i o n s : T h i s s e c t i o n h e l p s y o u m a k e t h e f o l l o w i n g s y s t e m w i d e
Introduction The advanced technology of the MERLIN communications system allows you to customize the system to meet your business needs. As the system administrator, you are responsible for selecting MERLIN system options and features that will enhance your business operations. ® This guide will hel...
Page 4 - Decisions; SQUARE VS. POOLED DECISION; MERLIN; ABOUT SQUARE SYSTEMS; the appropriate line button at almost any voice terminal.
Decisions SQUARE VS. POOLED DECISION One of the first decisions you must make about your system is how people will accessoutside lines from their voice terminals. The MERLIN communications system gives you two configuration options for arranging your outside lines: square or pooled. Ina square syste...
Page 5 - EXAMPLE OF STANDARD SQUARE CONFIGURATION
Standard Square ConfigurationsThe standard square configuration is ideal for offices in which all employees use thesame lines to make and receive calls. In this arrangement, every line in the systemappears at each voice terminal that has enough buttons to accommodate that numberof lines. Depending u...
Page 6 - Telephone Lines of Automobile Dealership; EXAMPLE OF CUSTOMIZED SQUARE CONFIGURATION
For example, the departments at a car dealership may have different calling needs. Say that Ultimate Motors has eight local lines, three WATS lines, and one Foreign Exchange (FX) line. The sales and office staff use the out-of-state WATS line frequently to speak with manufacturers’ representatives, ...
Page 7 - ABOUT POOLED SYSTEMS; For many businesses large enough to need the; SIMPLE POOLED SYSTEM
ABOUT POOLED SYSTEMS For many businesses large enough to need the MERLIN system, Model 1030 or Model 3070, pooled operation is more cost-efficient than a square one because: ● ● The lines in the pool are shared by many people, so each line gets more use. As a result, you may need fewer outside lines...
Page 8 - P O O L E D S Y S T E M W I T H 8 L I N E S
special-purpose lines such as personal or WATS lines. Assigning a special line to a button on one voice terminal in no way affects the use of the corresponding buttonon other voice terminals. A diagram of a pooled system with eight lines appears below. Line C Line H Line B Line G Line A Line F Inter...
Page 9 - Button Access vs. Dial Access to Line Pools; pools: Button Access to Line Pools or Dial Access to Line Pools.; DIAL ACCESS TO POOLS; lines, or lines used for special purposes.; BUTTON ACCESS TO POOLS
Button Access vs. Dial Access to Line Pools NOTE: If you want to use Automatic Route Selection, you must select Dial Access to Line Pools. If you have decided to configure your system as pooled, you must also decide how voice terminals will access the pools. You can choose one of two options for lin...
Page 10 - AUTOMATIC ROUTE SELECTION; dial the outside telephone number.
AUTOMATIC ROUTE SELECTION If you decide to use the Automatic Route Selection (ARS) feature, you must configure your system as Pooled with Dial Access to the pools. However, because you are usingARS, the dialing of codes to access pools is eliminated when placing calls. When placing a call, the user ...
Page 11 - Getting Started; Your; THE ADMINISTRATOR/ATTENDANT CONSOLE; either of two ways, depending on which mode you put it in.
Getting Started Your MERLIN communications system can be tailored to meet your specific com- munications requirements. To customize your system, you can add a variety of systemf e a t u r e s . The following pages discuss those features and explain the effect they have on your system. These features...
Page 12 - Types of Consoles; number of the voice terminals and lines in your system.
Types of Consoles The type of administrator/attendant console you have depends primarily on the number of the voice terminals and lines in your system. In systems with eight or fewer lines and 20 or fewer voice terminals (small systems), the administrator/attendant console is a 34-button deluxe voic...
Page 13 - Adm Pool button: Used when setting up line pools.; Tone or rotary signaling, assigning allowed-list call; Call Rstr button: Used when setting lines to detect; terminals — switch H on control unit is up
Administrator/Attendant Consoles for Small Systems* in Administration Mode 1 . 2 . 3 . 4 . 5 . 6 . T/P switch: Set to P when performing sysytem a d m i n i s t r a t i o n . 7. Adm Tel button: Used when assigning lines tovoice terminals and assigning voice terminals DialAccess to Line Pools. Adm Poo...
Page 15 - Using the Console; how to use these buttons.; SPECIFYING TOUCH-TONE AND ROTARY SIGNALING; Do you have any rotary lines coming into your system?
Using the Console If you have a 34-button deluxe voice terminal without an Attendant Intercom Selec- tor for your administrator/attendant console in a large system, you’ll use the dial padto specify particular voice terminals during administration. In the attendant mode, buttons not used for lines, ...
Page 16 - CALL RESTRICTIONS; calling ranges to each of your voice terminals:; Restricted; C A L L R E S T R I C T I O N S; ALLOWED LISTS; area code or exchange code?
CALL RESTRICTIONS Do you need to limit some voice terminals to incoming calls only while leaving others with no limitations? You may want to restrict some voice terminals to intercom or local calls if, for exam- ple, the employees using these voice terminals do not need to make outside or long dista...
Page 17 - M E R L I N
AUTOMATIC ROUTE SELECTION (ARS) Would you like to be sure your employees place long distance calls through the most cost-efficient route? Automatic Route Selection (ARS) allows you to specify which of your line pools pro- vide the lowest cost and which of your dialing methods is most efficient for p...
Page 18 - ARS Default Tables; — Local lines
ARS Default Tables The following example shows how to use ARS to best advantage when handling your calling needs. The objective of using the ARS tables is to decide which line poolsare the most efficient and least costly for most of your employee’s calls. Those line pools that serve the most 1 + are...
Page 19 - Automatic Route Selection Worksheet; Number of exchanges in your local calling area:
Automatic Route Selection Worksheet Backup line poolBackup line pool Number of exchanges in your local calling area: T = Toll, L = Local Default Iine pool for toll calls: 9 Default line pool for local calls: 890 18
Page 21 - GROUP PAGE; GROUP CALL DISTRIBUTION
GROUP PAGE Would you like to be able to page a group of people at one time without disturbing everyone on your system and without having to make a phone call to each one in thegroup? Group Page allows you to page a particular group of employees such as department heads, committee members, or a proje...
Page 22 - ENHANCED NIGHT SERVICE; the attendant is off duty?; Night Service with Group Assignment; to that particular line.; NIGHT SERVICE WITH GROUP RINGING; Night Service with Extra Alert; coming calls after regular business hours?; attendant voice terminal.; NIGHT SERVICE WITH EXTRA ALERT
ENHANCED NIGHT SERVICE Should personnel be alerted to incoming calls during nonbusiness hours and when the attendant is off duty? The MERLIN system offers several options for after-hours telephone operation. Y OU can select these features in any combination to meet the needs of your business. Night ...
Page 23 - Night Service with Outward Restriction; The; Night Service with Time Set; If your; SYSTEM SPEED DIAL CODES
Night Service with Outward Restriction Would you like to prevent unauthorized after-hours use of your business’ telephones? When Night Service with Outward Restriction is in effect, only persons knowing your system password can make outgoing telephone calls. Anyone not knowing the system password ca...
Page 24 - S Y S T E M S P E E D D I A L C O D E S; R E T U R N I N T E R V A L F O R T R A N S F E R R E D C A L L S; you like the second voice terminal to ring?; ONE-TOUCH HOLD WITH CALL ANNOUNCEMENT; ing the appropriate line button.
System Speed Dial codes may be unmarked or marked. Marked codes are very useful for alternate long distance company numbers, access codes, and other numbers you may not want everyone in your business to know. When Station Message DetailRecording is used, an unmarked System Speed Dial code will print...
Page 25 - Voice Terminal Programmability; Available
Voice Terminal Programmability Several types of voice terminals maybe connected to your Model 1030 or 3070. The different types of voice terminals are distinguished from each other by the numberof silver membrane buttons above and to the right of the dial pad. These buttons giveaccess to lines and f...
Page 26 - discussed on the following pages.; AUTO INTERCOM; A U T O M A T I C L I N E S E L E C T I O N
Individuals can program their voice terminals to meet their particular needs. The features that people can program on the membrane buttons or general options are discussed on the following pages. AUTO INTERCOM Would you like to call another intercom number by pressing only one button? Auto Intercom ...
Page 27 - CALL COVERAGE; buttons for a single voice terminal.; PRIMARY AND SECONDARY COVERAGE; CALL PICKUP; DO NOT DISTURB; you do not want to be disturbed?
CALL COVERAGE Will it be necessary for some people to cover calls for others with whom they do not share lines ? A Cover button permits coverage of all lines on a voice terminal regardless of whether the covering voice terminal shares lines with the covered voice terminal. You can program a Cover bu...
Page 29 - and the host computer.; VOICE ANNOUNCEMENT DISABLE
SAVED NUMBER REDIAL Do you sometimes get a busy signal, then make several more telephone calls to othernumbers before trying the first again? Saved Number Redial allows you to store a dialed number for later redialing with the touch of a button. The stored number remains the same until you replace i...
Page 30 - Initial Feature Assignments
Initial Feature Assignments The following diagrams show you the features that are automatically assigned to buttonswhen your system is first installed. You can leave the feature assignments asthey are, or you can change the initial assignments by programming new features on the buttons. 2 9
Page 31 - The system automatically assigns Your
Initial Feature Assignments for Nonattendant Voice Terminals with 1030 or 3070 Configuration in Standard Square Systems 3 4 - B u t t o n 1 0 - B u t t o n 5 - B u t t o n ● The system automatically assigns Your † first eight lines to positions above the dialpad. If you have fewer than eight lines,t...
Page 32 - Your system assigns your first eight lines
Initial Feature Assignments for Nonattendant Voice Terminals with 1520 Configuration in Standard Square Systems 3 4 - B u t t o n 1 0 - B u t t o n 5 - B u t t o n ● Your system assigns your first eight lines automatically to positions above-the dial pad. You must assign the remaining lines to the b...
Page 33 - These buttons may be used for Button
Initial Feature Assignments for Nonattendant Voice Terminals in Pooled Systems 3 4 - B u t t o n 10-Button 5 - B u t t o n ● When you assign lines or pools to avoice terminal, they appear on the buttonsin the order indicated by the n u m b e r s . These buttons may be used for Button Access or Dial ...
Page 36 - Documents; Listed below are the documents you should receive when your
Documents Listed below are the documents you should receive when your MERLIN c o m m u n i c a - tions system is installed. If for some reason you do not receive all the documenta- tion, please contact the TC-SS assigned to your account. ● A d m i n i s t r a t i o n M a n u a l : This document step...
