Asko OP8631A - User Manual

ASKO 3 years extended warranty full terms and conditions

This document sets out the Terms and Conditions of ASKO’s 3 Year Extended Warranty and clarifies the rights

and benefits it provides in addition to your rights under the Australian Consumer Law.

5 Year Warranty on cooking appliances

(2 year manufacturer’s warranty + 3 year extended warranty)

Your rights under the Australian

Consumer Law

The following is a summary of your rights

under the Australian Consumer Law.

For further information please consult

the ACCC website at: www.accc.gov.au.
Our goods and services come with

guarantees that cannot be excluded

under the Australian Consumer Law.

You are entitled to a replacement or refund

for a major failure and compensation for

any other reasonably foreseeable loss or

damage. You are also entitled to have the

goods repaired or replaced if the goods fail

to be of acceptable quality and the failure

does not amount to a major failure.
Under the Australian Consumer Law,

your rights commence from the date you

purchase the Product and continue for a

“reasonable period” from that date. What is

a “reasonable period” will depend upon all

of the relevant circumstances including the

price of the Product, the uses to which it

has been put and the nature of the Product.
In addition, you may also be entitled to have

the Product repaired or perhaps replaced

under the terms of any Manufacturer’s

Warranty relating to your Product.

Information on the Manufacturer’s

Warranty is contained in the Product

packaging.

ASKO Service Plan

This Service Plan provides additional

benefits irrespective of any rights you may

have under the Australian Consumer Law.

You will get the peace of mind, certainty

and convenience of having the whole

repair/replacement process managed

for you in respect of the mechanical and

electrical faults detailed in this Service

Plan. In addition, this Service Plan includes

the following benefits (which are explained

in detail in these Terms and Conditions):
• if the Product breaks down as a result

of a fault covered by this Service Plan,

we will fix or replace the Product without

you having to make an assessment of

your rights under the Australian Consumer

Law or making a claim on the supplier or

the manufacturer;
• in-home repairs for most Products

(if repairs are required to be made at

the repairer’s premises we will cover

the courier costs);
• a dedicated Customer Care Line;

• all repairs are carried out by approved

repairers; and
• no proof of purchase required.
All you need do is call the Customer Care

Line and the whole repair/replacement

process will be managed for you.
Payment for this Service Plan is only for

the rights and benefits that are additional

to the rights you have under the Australian

Consumer Law.

ASKO Service Plan Terms and

Conditions

This Service Plan is issued to you by

ASKO. This Service Plan is given by ASKO

Appliances (Aust.) Pty Ltd ABN 65 007 007

329 (ASKO) subject to the Offer Terms.

Business address: 35 Sunmore Close,

Moorabbin, Victoria 3189. Telephone

number: 1300 002 756. Email address:

[email protected].

Availability for the Service Plan

1. Offer only available on the purchase

of eligible ASKO Appliances from ASKO

authorised agents in Australia from the

24 October 2013.

2. Only limited stocks available. Offer only

available strictly while stocks last.

3. Offer only available on purchases

of new ASKO ovens(OT8601SS,

OP8611A, OP8611SS, OP8621A,

OP8621SS, OP8631A, OP8631SS),

combined microwave ovens

(OCM8411SS, OCM8411A), steam

ovens (OS8411SS, OS8411A)

cooktops (HG1654S, HG1664S,

HG1774S, HG1774A, HG1984A,

HG1984S, HI1632, HI1832, HI1683,

HI1983, HC1643G, HI1774) and

rangehoods (CW4911, CW4951,

CO4620, CO4920, CC4520, CC4840)

designed for domestic/personal

use (not available on any Morphy

Richards appliances or ASKO

washing machines, dryers,

dishwashers or other any other

ASKO appliances or products).

4. Offer only applies to new purchases that

are paid for in full during the Offer Period.
5. Offer does not apply to commercial orders

or on damaged, or trade seconds stock.
6. Only open to Australian permanent

residents aged 18 years and over and

who purchase an eligible ASKO Appliance

for domestic/ personal use only.

7. You must (if requested) produce to

ASKO your original proof of purchase to be

able to claim under the Service Plan. Offer

excludes delivery or installation charges.
8. To the extent permitted by law, any

ASKO Appliances returned will be liable for

a re-stocking fee of 15% of purchase price

if the Appliance is not in original packaging

(statutory returns excluded).
9. ASKO reserves the right to change,

substitute, withdraw or extend this Offer

at any time without notice. Any decision by

ASKO in connection with this Offer or the

Service Plan is final.

ASKO Service Plan

The ASKO Service Plan extends the

standard manufacturer warranty

and begins at the end of the 2 year

Manufacturer’s Warranty period on

Products to which the above Offer applies.

1. Definitions
Cooling Off Period

means the period set

out under the heading “Cancellation of this

Service Plan” and applies only where the

Product has not been purchased in store

Customer Care Line

means a call centre

service operated by us which is accessible

by dialling

1300 00 2756.

DGI means Domestic & General

Insurance PLC.
Extended Warranty (Extended

Warranty Plan)

means Service Plan

Larger Items

means laundry and

cooking appliances (including integrated

microwaves).

Manufacturer’s Warranty

means the

2 years voluntary warranty for parts and

labour provided by ASKO Appliances

(Aust) Pty Ltd.

Mechanical or Electrical Failure

means a sudden or unforeseen failure of

the product arising from a mechanical or

electrical fault including any failure arising

from wear and tear (excluding a gradual

reduction of the operating performance

of the Product), but not including:
a) a fault brought to your attention before

you purchased the Product; or
b) faults caused by:
i. negligence, accidental or deliberate

misuse or unauthorised alterations;
ii. failure to follow the manufacturer’s

instructions for usage, installation,

operation or maintenance;

iii. external sources, including electrical

interference, power surges and voltage

fluctuations;
iv. infestations of vermin, pests or insects;
v. acts of God or man-made catastrophes;

or
vi. water damage, rust or corrosion.

Original Date of Purchase

means the

date shown on the purchase receipt and/

or Tax Invoice.

Original Purchase Price

means the

amount shown on the purchase receipt

and/or Tax Invoice being the cost of the

Product.

Product

means any eligible electrical

or battery operated appliance that you

purchase that is branded ASKO or such

other brand name that may be supported

by ASKO under this Service Plan from

time to time, as described in the original

purchase receipt and/or tax invoice.

Service Plan

(also referred to as ASKO

Service Plan) means the service plan

applicable to the Product detailed in

these Service Plan Terms and Conditions.

The Service Plan operates for a period

of 3 years following the end of the

Manufacturer’s Warranty.

Service Plan Terms and Conditions

means these terms and conditions

governing the ASKO Service Plan.

you, your

means the person or persons

named as the purchaser on the original

purchase receipt and/or tax invoice for

your Product and your Service Plan.

we, us, our

refers to ASKO or an

authorised agent of ASKO whose name

appears on the Service Plan receipt and/

or tax invoice for your Product and your

Service Plan.

2. Period of Cover of the

Service Plan

The Service plan is not available during

the period of your Manufacturers warranty.
This Service Plan is valid for 3 years from

the day your Manufacturer’s Warranty

expires, unless you cancel this Service Plan

at some earlier point in time.
Prior to the end of the Service Plan Period

of Cover and each subsequent 12 month

period thereafter, Domestic and General

Insurance PLC (DGI) may offer you a 12

month insurance policy underwritten

by DGI (Policy). If DGI offers you a Policy

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