ARRIS 1001658 - User Manual

Wireless LAN information Note: This applies to devices that provide Wi-Fi capability. This device is a wireless network product that uses Direct Sequence Spread Spectrum (DSSS) and Orthogonal Frequency-Division Multiple Access (OFDMA) radio technologies. The device is designed to be interoperable wi...

Caring for the environment by recycling When you see this symbol on a product, do not dispose of the product with residential or commercial waste. Please recycle product packaging and this document. Recycling your equipmentSome countries or regions have set up systems to collect and recycle electric...

Table of contents CommScope legal statements....................................................................................... 2 Chapter 1: Introduction............................................................................. 9 In your G54 box...................................................

Restoring the default configuration settings using your G54 Web Manager................ 53 Exchanging the routing information............................................................................. 54 Setting up Dynamic DNS client....................................................................

Chapter 1 Introduction Welcome to the next generation of ultra, high-speed ARRIS ® DOCSIS 3.1 ® G54. Your Wi-Fi cable modem G54 is a combination of DOCSIS 3.1 cable modem and multi-port Ethernet router with Wi-Fi. It uses DOCSIS 3.1 technology to provide ultra, high-speed Internet access in your hom...

Item Description Wall power supply Power supply for an electrical wall outlet connection. A Quick Start Card Provides information on how to install your G54 and setting up a secure Wi-Fi network connection in your home or small business network. System requirements ■ High-speed Internet access accou...

Front panel and LED behavior LED behavior LED behavior Description Amber (Solid) Power is initially applied. Amber (OFF) No power. Check the power and cable connections. You may have to restart your G54 using the reset button. For details, see Rebooting your G54 (page 66). Amber (Flashing) Firmware ...

Port name Description ■ Amber: LED is Blinking - Indicates data traffic is in progress 10G (available in G54 unit) One 10G port for RJ-45 network cable connection:Note: CAT6 Ethernet cable and 10G Ethernet capable device is required to achieve Ethernet connection upto 10 Gbps. ■ Green: LED is ON: In...

Chapter 2 Getting started This product is for indoor use only. Do not route the Ethernet cable(s) outside of the building. Exposure of the cables to lightning could create a safety hazard and damage the product.Before installing your G54, check with your service provider (or local cable company) to ...

Chapter 3 Adding devices to your home Wi-Fi network Note: You can prefer to modify the default SSID details using the SBC app or from the WEB GUI interface. However, we recommended you way to set up your SSID using the SBC app. For more information about setting up your Wi-Fi network, refer to the S...

4. Click OK. ■ Apple mobile deviceFrom the Home screen on your Apple device:1. Select Settings to open the Wi-Fi screen.2. Select Wi-Fi to turn it ON. Your device will automatically start searching and then list the available Wi-Fi networks. 3. Select the Wi-Fi network name (SSID) for your home netw...

Network connection-create network password window Connecting using the Windows control panel 1. From the Windows taskbar on your computer, click Start button and then click Control Panel. 2. Click Network and Sharing Center to open the Network and Sharing Center window. 3. Click Set up a new connect...

Chapter 4 Testing your Wi-Fi network connectivity Perform the following connectivity test to check your Wi-Fi network is established and you are able to connect your devices to your G54 home Wi-Fi network.1. Check if your Wi-Fi devices are successfully connected to your G54 Wi-Fi network and then di...

Chapter 5 Using the Wi-Fi Cable Modem Web Manager You can view, monitor, and modify the network configuration settings of your G54 using the SBC app and the WEB GUI option. We recommend you to use the SBC app to modify the network settings. For more information, refer to the SURFboard Central Mobile...

12.Select Automatic or Manual to set up your time zone. ■ Select Automatic to allow the network to automatically set your time zone. ■ Select Manual to choose your time zone from the Time Zone drop-down list. 13.Click FINISH amd the Web Manager Login screen appears. 14.Type your new custom password ...

7. To disable Wi-Fi network, click Enable under the Bridge Mode field. CAUTION: If you enable Bridge mode then you shall not be able to access the WEB GUI portal. To disable the bridge mode and allowing access to WEB GUI portal, you need to factory reset your G54. For more information on how to rese...

Chapter 6 Configuring your Wi-Fi network You have the option to either use the default network settings which are unique to your G54 for security purposes or you can configure different network settings. It also supports a secure method for setting up multiple Wi-Fi networks. Setting up your Wi-Fi n...

7. Select the Show Network Password checkbox to view and confirm your network password. 8. If you prefer to display your SSID as an available Wi-Fi network to other users, select the Broadcast Network Name (SSID) Enabled checkbox. 9. To enable multi-media functionality, select the Enable WMM checkbo...

10.To determine the time period between Dynamic Channel Selection scans, set the DCS scan interval from the DCS Scan Interval drop-down list. 11.Click SAVE SETTINGS.12.You can change the Wi-Fi connection settings for 5GHz Radio, 5GHz High Radio, and 6GHz Radio as well. ■ 5GHz Radio: and then perform...

MAC Filtering settings screen 4. Select the SSID to which you prefer to apply the MAC filtering mode.5. From the MAC Filtering Mode drop-down list, select one of the following: ■ Allow-All: No Mac filtering rules are applied. All wireless clients can connect to your G54. ■ Allow: On the devices in t...

Chapter 7 Protecting and monitoring your Wi-Fi network After you have successfully connected your G54 and your Wi-Fi devices, you should configure your G54 to protect your Wi-Fi network from unwanted and unauthorized access by any Wi-Fi devices that are within range of your Wi-Fi network. Although y...

■ Firewall IPv4 low security level screen IPv6 security Firewall IPv6 available security levels screen Setting up Parental Control You can set up the following parental controls to manage and limit the usage and activity for specific users and client devices on your home network: ■ Allow or block ac...

Setting up Port Forwarding Your G54 firewall may be set up to block all device or application connections from the Internet to the devices on your Wi-Fi home network. Port Forwarding allows you to open specific ports or IP addresses on the Internet behind the firewall on your home or small business ...

Setting up Port Triggers You can use Port Triggers to set up your G54 to monitor outgoing traffic on specific ports on your home network. Port Triggering can be useful for some applications such as video conferencing, online chatting, and online gaming that may require specific port numbers with bi-...

Advanced Add Port Trigger screen 4. Click the +ADD PORT TRIGGER button to open the Add Port Trigger screen.5. Enter a name or description for the Port Trigger in the Service Name field.6. Select TCP/UDP, TCP, or UDP from the Service Type drop-down list.7. Enter the starting port number in the Trigge...

(e.g., computer or laptop) on the Internet. Consider carefully before configuring a device to be in the DMZ. You can configure one client device on your home network to be the DMZ Host. That client device will operate outside of the G54 firewall and allow remote access from the Internet to your clie...

1. From the G54 Web Manager screen, click the Advanced menu link.2. Click ALG to display the ALG screen. 3. Click the required check boxes and then click SAVE SETTINGS. Restoring the default configuration settings using your G54 Web Manager Warning: This action will delete your current G54 configura...

Restore settings screen 3. Click RESTORE Wi-Fi SETTINGS to reset your G54 Wi-Fi settings. Restore settings screen 4. Click OK to restore the Wi-Fi factory defaults. The Operation in Progress for restarting the Wi-Fi radios message displays. Exchanging the routing information The RIP protocol is used...

3. Click Enable button to set up the routing information.4. Specify the details for the RIP (Routing Information Protocol) and Routed Subnet Configuration. 5. Click SAVE to save the changes. Setting up Dynamic DNS client You can configure your Gateway's router functionality as a Dynamic DNS client.T...

3. Click the Enable button to configure your Gateway's router functionality as DNS client.4. Click +ADD DDNS to configure new DDNS.5. Click SAVE to save the changes. Note: To disable configuring the DNS client, click the Disable button and then click SAVE. Managing the UPnP network The UPnP enabled ...

4. Enter the time in the Advertisement Period field to allow your gateway to advertise the UPnP information. 5. Enter the number of steps each UPnP advertisement is allowed to propagate before disappearing in the Time To Live field. 6. Click the Enable button to allow devices such as printers and co...

Chapter 8 Managing your Wi-Fi cable modem and connected networks You can also use the Web Manager to view and monitor the network configuration settings and operational status of your G54. Viewing the G54 system hardware information The Gateway Hardware screen displays system hardware information fo...

To open the Software screen of your G54:1. From the G54 Web Manager screen, click the Gateway menu link.2. Click Software from the Gateway submenu links. The Gateway Software screen appears. Viewing the wireless information You can view your G54 wireless components.To view the wireless information s...

3. Under Download backup tab, click Generate archive to download a set of current configuration files. 4. Under Restore backup tab, click Upload archive to restore the configuration files. You can upload the previously generated backup archive configuration files. Managing the front panel LED behavi...

■ Off Except Alerts ■ Off Always 4. Click SAVE LIGHTING MODE to save your changes. Managing time servers You can use this feature to provision accurate time on your G54. The time is retrieved from the servers listed in the order. If the first server is not accessible, then the next server shall be u...

To enable this feature:1. From the G54 Web Manager screen, click Advanced from the Gateway submenu links and then click Services.The Amazon Services screen appears. 2. Under the Amazon Wi-Fi tab, click the Enable button allowing you to setup/install the device easily using the AFFS technique offered...

Rebooting your G54 Choose one of the following options to reboot (or restart) your G54: ■ Using the Reboot/restore option available on your G54 Web Manager screen: Rebooting your G54 using the Web Manager (page 66) OR ■ Using the Reset button on the rear panel of your G54: Rebooting your G54 using t...

Chapter 9 Troubleshooting tips If the solutions listed in the Troubleshooting Solutions table below do not solve your problem, please contact your service provider for assistance.You may have to reset your G54 configuration to its original factory settings if your G54 is not functioning properly. So...

Warranty Information CommScope, Inc. ("ARRIS") Retail Purchasers If you purchased this Product directly from ARRIS or from an authorized ARRIS retail reseller, ARRIS warrants to you, the original end user customer, that (A) the Product, excluding Software, will be free from defects in materi...

INFRINGEMENT PROVIDED IN THE UNIFORM COMMERCIAL CODE. Some states do not allow for the exclusion of implied warranties, so the above exclusion may not apply to you.What additional provisions should I be aware of? Because it is impossible for ARRIS to know the purposes for which you acquired this Pro...