Page 2 - ARRIS Copyrights and Trademarks
ARRIS Copyrights and Trademarks © 2016 ARRIS Enterprises, LLC. All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from ARRIS Enterprises, LL...
Page 3 - Table of Contents
PN 365-095-30000 x.2 SURFboard SB8200 Cable Modem User Guide Copyright 2016 ARRIS Enterprises, LLC. All rights reserved. 3 Table of Contents 1. Safety and Regulatory Information .......................................................................... 5 Important Safety Instructions ..................
Page 5 - Chapter 1; Safety and Regulatory Information; Important Safety Instructions
PN 365-095-30000 x.2 SURFboard SB8200 Cable Modem User Guide Copyright 2016 ARRIS Enterprises, LLC. All rights reserved. 5 Chapter 1 Safety and Regulatory Information Important Safety Instructions Read This Before You Begin — When using your equipment, basic safety precautions should always be follo...
Page 7 - FCC Statements; FCC Interference Statement; FCC Radiation Exposure Statement
Chapter 1: Safety and Regulatory Information PN 365-095-30000 x.2 SURFboard SB8200 Cable Modem User Guide Copyright 2016 ARRIS Enterprises, LLC. All rights reserved. 7 FCC Statements FCC Interference Statement This equipment has been tested and found to comply with the limits for a Class B digital d...
Page 8 - IC Radiation Exposure Statement; Déclaration de IC sur L'Exposition aux Rayonnements
Chapter 1: Safety and Regulatory Information PN 365-095-30000 x.2 SURFboard SB8200 Cable Modem User Guide Copyright 2016 ARRIS Enterprises, LLC. All rights reserved. 8 CAN ICES-3 (B)/NMB-3 (B) In Canada, RLAN devices are restricted from using the 5600-5650 MHz frequency band. Caution: To reduce the ...
Page 9 - Caring for the Environment by Recycling
Chapter 1: Safety and Regulatory Information PN 365-095-30000 x.2 SURFboard SB8200 Cable Modem User Guide Copyright 2016 ARRIS Enterprises, LLC. All rights reserved. 9 Caring for the Environment by Recycling When you see this symbol on an ARRIS product, do not dispose of the product with residential...
Page 10 - Chapter 2; Getting Started; Introduction
PN 365-095-30000 x.2 SURFboard SB8200 Cable Modem User Guide Copyright 2016 ARRIS Enterprises, LLC. All rights reserved. 10 Chapter 2 Getting Started Introduction The ARRIS SURFboard® SB8200 DOCSIS 3.1 Cable Modem provides significantly higher downstream (send) and upstream (receive) Internet connec...
Page 11 - System Requirements
Chapter 2: Getting Started PN 365-095-30000 x.2 SURFboard SB8200 Cable Modem User Guide Copyright 2016 ARRIS Enterprises, LLC. All rights reserved. 11 Item Description Software License & Regulatory Card Contains safety and regulatory information, software license, and warranty for the cable mode...
Page 12 - Chapter 3; Product Overview; Front Panel
PN 365-095-30000 x.2 SURFboard SB8200 Cable Modem User Guide Copyright 2016 ARRIS Enterprises, LLC. All rights reserved. 12 Chapter 3 Product Overview Front Panel Figure 1: SB8200 Front View Table 2. SB8200 Front Panel LED Icons LED Icon Flashing On Not applicable — icon does not flash. Green : Powe...
Page 13 - Rear Panel
Chapter 3: Product Overview PN 365-095-30000 x.2 SURFboard SB8200 Cable Modem User Guide Copyright 2016 ARRIS Enterprises, LLC. All rights reserved. 13 Rear Panel Figure 2: SB8200 Rear View Table 3. SB8200 Rear Panel Ports & Connectors Port Name Description Two Ethernet ports for RJ-45 network c...
Page 14 - Cable Modem Label
Chapter 3: Product Overview PN 365-095-30000 x.2 SURFboard SB8200 Cable Modem User Guide Copyright 2016 ARRIS Enterprises, LLC. All rights reserved. 14 Port Name Description Coaxial cable connector +12VDC Power connector WARNING! To avoid any damage to your SB8200, only use the power supply provided...
Page 15 - Chapter 4; Installing the Cable Modem; Connect the SB8200 to Your Computer
PN 365-095-30000 x.2 SURFboard SB8200 Cable Modem User Guide Copyright 2016 ARRIS Enterprises, LLC. All rights reserved. 15 Chapter 4 Installing the Cable Modem Caution: This product is for indoor use only. Do not route the Ethernet cable(s) outside of the building. Exposure of the cables to lightni...
Page 16 - Establish an Internet Connection
Chapter 4: Installing the Cable Modem PN 365-095-30000 x.2 SURFboard SB8200 Cable Modem User Guide Copyright 2016 ARRIS Enterprises, LLC. All rights reserved. 16 6. Plug the other end of the power cord into an electrical wall outlet that is not controlled by a wall switch. Note: This automatically p...
Page 17 - Chapter 5; Using the Cable Modem Web Manager; Start the SB8200 Web Manager
PN 365-095-30000 x.2 SURFboard SB8200 Cable Modem User Guide Copyright 2016 ARRIS Enterprises, LLC. All rights reserved. 17 Chapter 5 Using the Cable Modem Web Manager The SB8200 Web Manager is available to view and monitor the SB8200 operational status and network configuration settings. Start the ...
Page 18 - SB8200 Web Manager Screen Options; Menu Buttons and Links
Chapter 5: Using the Cable Modem Web Manager PN 365-095-30000 x.2 SURFboard SB8200 Cable Modem User Guide Copyright 2016 ARRIS Enterprises, LLC. All rights reserved. 18 Note: If you cannot access the HTML pages in the SB8200 Web Manager, please contact ARRIS Technical Support for assistance. SB8200 ...
Page 19 - Get Help
Chapter 5: Using the Cable Modem Web Manager PN 365-095-30000 x.2 SURFboard SB8200 Cable Modem User Guide Copyright 2016 ARRIS Enterprises, LLC. All rights reserved. 19 Screen Option Function Addresses Provides the serial number and MAC addresses for the cable modem and computers connected on your h...
Page 20 - Chapter 6; V iew the Cable Modem Product Information; V iew the Cable Modem Network Connection Status
PN 365-095-30000 x.2 SURFboard SB8200 Cable Modem User Guide Copyright 2016 ARRIS Enterprises, LLC. All rights reserved. 20 Chapter 6 Monitoring Your Cable Modem and Connected Network Note: You may notice that some of the SB8200 Web Manager configuration settings may be blocked and cannot be modifie...
Page 22 - V iew the Cable Modem Event Log; V iew the Cable Modem Configuration Settings
Chapter 6: Monitoring Your Cable Modem and Connected Network PN 365-095-30000 x.2 SURFboard SB8200 Cable Modem User Guide Copyright 2016 ARRIS Enterprises, LLC. All rights reserved. 22 V iew the Cable Modem Event Log The SB8200 generates a running log of the time and events or activities that it det...
Page 23 - Reboot the Cable Modem
Chapter 6: Monitoring Your Cable Modem and Connected Network PN 365-095-30000 x.2 SURFboard SB8200 Cable Modem User Guide Copyright 2016 ARRIS Enterprises, LLC. All rights reserved. 23 Figure 13: SB8200 Configuration Screen Reset the Cable Modem Configuration Settings You can restore the factory def...
Page 24 - Chapter 7; Troubleshooting T ips; Solutions
PN 365-095-30000 x.2 SURFboard SB8200 Cable Modem User Guide Copyright 2016 ARRIS Enterprises, LLC. All rights reserved. 24 Chapter 7 Troubleshooting T ips If the solutions listed in the Troubleshooting Solutions table below do not solve your problem, please contact your service provider for assista...
Page 26 - Chapter 8; Warranty Information
PN 365-095-30000 x.2 SURFboard SB8200 Cable Modem User Guide Copyright 2016 ARRIS Enterprises, LLC. All rights reserved. 26 Chapter 8 Warranty Information SURFboard SB8200 DOCSIS 3.1 Cable Modem ARRIS Enterprises, LLC ("ARRIS") Retail Purchasers: If you purchased this Product directly from A...
