Page 3 - Table of Contents
PN 365-095-32810 x.2 SBV3202 DOCSIS® 3.0 Telephony Modem for Xfinity® Customers User Guide © 2018 ARRIS Enterprises, LLC. All rights reserved. 3 Table of Contents 1. Safety requirements ................................................................................................. 5 FCC Part 15 .....
Page 5 - Chapter 1; Safety requirements
PN 365-095-32810 x.2 SBV3202 DOCSIS® 3.0 Telephony Modem for Xfinity® Customers User Guide © 2018 ARRIS Enterprises, LLC. All rights reserved. 5 Chapter 1 Safety requirements Read all safety and regulatory information before installing your telephony modem and setting up your home network connection...
Page 7 - RF exposure
Chapter 1 : Safety requirements PN 365-095-32810 x.2 SBV3202 DOCSIS® 3.0 Telephony Modem for Xfinity® Customers User Guide © 2018 ARRIS Enterprises, LLC. All rights reserved. 7 The operation of this equipment is subject to the following two conditions: (1) This equipment or device cannot cause harmf...
Page 8 - Chapter 2; Product overview; Get support
PN 365-095-32810 x.2 SBV3202 DOCSIS® 3.0 Telephony Modem for Xfinity® Customers User Guide © 2018 ARRIS Enterprises, LLC. All rights reserved. 8 Chapter 2 Product overview Get ready to experience the Internet’s express lane! Whether you’re checking out streaming media, downloading new software, chec...
Page 9 - Chapter 3; Getting started; What’s i; Items you need
PN 365-095-32810 x.2 SBV3202 DOCSIS® 3.0 Telephony Modem for Xfinity® Customers User Guide © 2018 ARRIS Enterprises, LLC. All rights reserved. 9 Chapter 3 Getting started About your new SBV3202 The SURFboard SBV3202 Telephony Modem is DOCSIS 3.0 compliant with the following features: Speed : much ...
Page 10 - Set up service
Chapter 3 : Getting started PN 365-095-32810 x.2 SBV3202 DOCSIS® 3.0 Telephony Modem for Xfinity® Customers User Guide © 2018 ARRIS Enterprises, LLC. All rights reserved. 10 Note: For best performance, use high-quality RG-6 type coax cable and minimize or eliminate splitters between the cable jack a...
Page 11 - System requirements
Chapter 3 : Getting started PN 365-095-32810 x.2 SBV3202 DOCSIS® 3.0 Telephony Modem for Xfinity® Customers User Guide © 2018 ARRIS Enterprises, LLC. All rights reserved. 11 Cable MAC addresses of the unit (printed on a sticker affixed to the SBV3202) SBV3202 model number If you cannot activate ...
Page 12 - What about security?; Ethernet connection
Chapter 3 : Getting started PN 365-095-32810 x.2 SBV3202 DOCSIS® 3.0 Telephony Modem for Xfinity® Customers User Guide © 2018 ARRIS Enterprises, LLC. All rights reserved. 12 What about security? Having a high-speed, always-on connection to the Internet requires a certain amount of responsibility to ...
Page 14 - Chapter 4; Battery installation and removal; Introduction
PN 365-095-32810 x.2 SBV3202 DOCSIS® 3.0 Telephony Modem for Xfinity® Customers User Guide © 2018 ARRIS Enterprises, LLC. All rights reserved. 14 Chapter 4 Battery installation and removal Introduction Your service provider may include a backup battery with your SBV3202. If you wish, you can purchas...
Page 15 - Basic battery installation and replacement
Chapter 4 : Battery installation and removal PN 365-095-32810 x.2 SBV3202 DOCSIS® 3.0 Telephony Modem for Xfinity® Customers User Guide © 2018 ARRIS Enterprises, LLC. All rights reserved. 15 Maximum backup battery: provides up to 18 hours (6-cell) or 24 hours (8-cell) of backup time, depending on ...
Page 17 - Extended battery installation and replacement
Chapter 4 : Battery installation and removal PN 365-095-32810 x.2 SBV3202 DOCSIS® 3.0 Telephony Modem for Xfinity® Customers User Guide © 2018 ARRIS Enterprises, LLC. All rights reserved. 17 Note: The SBV302 uses a Lithium-Ion battery pack. Please recycle or dispose of the battery responsibly and in...
Page 19 - Maximum battery installation and replacement
Chapter 4 : Battery installation and removal PN 365-095-32810 x.2 SBV3202 DOCSIS® 3.0 Telephony Modem for Xfinity® Customers User Guide © 2018 ARRIS Enterprises, LLC. All rights reserved. 19 Note: The SBV3202 uses a Lithium-Ion battery pack. Please recycle or dispose of the battery responsibly and i...
Page 20 - Battery usage and storage conditions; Battery disposal guidelines
Chapter 4 : Battery installation and removal PN 365-095-32810 x.2 SBV3202 DOCSIS® 3.0 Telephony Modem for Xfinity® Customers User Guide © 2018 ARRIS Enterprises, LLC. All rights reserved. 20 6. To remove the battery, grasp the battery and pull back on the latch at the front of the battery. 7. Gently...
Page 21 - Getting battery status
Chapter 4 : Battery installation and removal PN 365-095-32810 x.2 SBV3202 DOCSIS® 3.0 Telephony Modem for Xfinity® Customers User Guide © 2018 ARRIS Enterprises, LLC. All rights reserved. 21 Getting battery status To assess if the battery needs to be replaced, the SBV3202 charges, discharges, and re...
Page 22 - Chapter 5; Front panel
PN 365-095-32810 x.2 SBV3202 DOCSIS® 3.0 Telephony Modem for Xfinity® Customers User Guide © 2018 ARRIS Enterprises, LLC. All rights reserved. 22 Chapter 5 Install and connect your telephony modem Before you start, make sure of the following: You have all the items you need (page 9 ). You have S...
Page 23 - Rear panel
Chapter 5 : Install and connect your telephony modem PN 365-095-32810 x.2 SBV3202 DOCSIS® 3.0 Telephony Modem for Xfinity® Customers User Guide © 2018 ARRIS Enterprises, LLC. All rights reserved. 23 Rear panel The rear of the SBV3202 has the following connectors and controls: Tel 1/2: connector fo...
Page 24 - Mount the Telephony Modem; Tools and materials; Location; Wall mounting instructions
Chapter 5 : Install and connect your telephony modem PN 365-095-32810 x.2 SBV3202 DOCSIS® 3.0 Telephony Modem for Xfinity® Customers User Guide © 2018 ARRIS Enterprises, LLC. All rights reserved. 24 Mount the Telephony Modem You can either mount the SBV3202 on a wall or place it on a desktop. For wa...
Page 26 - Desktop mounting instructions
Chapter 5 : Install and connect your telephony modem PN 365-095-32810 x.2 SBV3202 DOCSIS® 3.0 Telephony Modem for Xfinity® Customers User Guide © 2018 ARRIS Enterprises, LLC. All rights reserved. 26 5. Proceed to Connecting the SBV3202 (see below). Desktop mounting instructions 1. Position the SBV32...
Page 28 - Chapter 6; Using the Telephony Modem; Indicator lights for the SBV3202; Battery mismatch; W iring problems
PN 365-095-32810 x.2 SBV3202 DOCSIS® 3.0 Telephony Modem for Xfinity® Customers User Guide © 2018 ARRIS Enterprises, LLC. All rights reserved. 28 Chapter 6 Using the Telephony Modem This chapter describes the controls and features available on the SBV3202 and covers basic troubleshooting procedures....
Page 29 - Patterns: normal operation; Patterns: startup sequence; Telephony startup sequence
Chapter 6 : Using the Telephony Modem PN 365-095-32810 x.2 SBV3202 DOCSIS® 3.0 Telephony Modem for Xfinity® Customers User Guide © 2018 ARRIS Enterprises, LLC. All rights reserved. 29 Patterns: normal operation The following table shows light patterns during normal operation. Mode Power US/DS Online...
Page 30 - Cable modem startup sequence; Using the Reset button; Booting from the battery
Chapter 6 : Using the Telephony Modem PN 365-095-32810 x.2 SBV3202 DOCSIS® 3.0 Telephony Modem for Xfinity® Customers User Guide © 2018 ARRIS Enterprises, LLC. All rights reserved. 30 Power, US/DS, Online Telephone 1 Telephone 2 Description Flash Flash Flash Power-On Self-Test See Cable modem startu...
Page 31 - SBV3202 Web Manager menu links
Chapter 6 : Using the Telephony Modem Web Manager PN 365-095-32810 x.2 SBV3202 DOCSIS® 3.0 Telephony Modem for Xfinity® Customers User Guide © 2018 ARRIS Enterprises, LLC. All rights reserved. 31 2. Re-insert the battery into the SBV3202. See Battery Installation and Removal (page 14) for details. 3...
Page 32 - Status screen
Chapter 6 : Using the Telephony Modem Web Manager PN 365-095-32810 x.2 SBV3202 DOCSIS® 3.0 Telephony Modem for Xfinity® Customers User Guide © 2018 ARRIS Enterprises, LLC. All rights reserved. 32 Status screen The Status Screen shows the current status of the upstream and downstream channels for the...
Page 33 - Event log screen
Chapter 6 : Using the Telephony Modem Web Manager PN 365-095-32810 x.2 SBV3202 DOCSIS® 3.0 Telephony Modem for Xfinity® Customers User Guide © 2018 ARRIS Enterprises, LLC. All rights reserved. 33 Event log screen The Event Log screen includes a list of events that have been detected by your SBV3202,...
Page 35 - Chapter 7; Troubleshooting; The SBV3202 is plugged in, but the power light is off
PN 365-095-32810 x.2 SBV3202 DOCSIS® 3.0 Telephony Modem for Xfinity® Customers User Guide © 2018 ARRIS Enterprises, LLC. All rights reserved. 35 Chapter 7 Troubleshooting The SBV3202 is plugged in, but the power light is off Check all power connections. Is the power cord plugged in firmly at both e...
Page 36 - I can get on the Internet, but everything is slow
Chapter 7 : Troubleshooting PN 365-095-32810 x.2 SBV3202 DOCSIS® 3.0 Telephony Modem for Xfinity® Customers User Guide © 2018 ARRIS Enterprises, LLC. All rights reserved. 36 I can get on the Internet, but everything is slow If the Web site you are visiting is very popular, that site may be having tr...
Page 37 - Contact ARRIS consumer support
Chapter 7 : Troubleshooting PN 365-095-32810 x.2 SBV3202 DOCSIS® 3.0 Telephony Modem for Xfinity® Customers User Guide © 2018 ARRIS Enterprises, LLC. All rights reserved. 37 Contact ARRIS consumer support For technical support, FAQs, product documentation, and additional ARRIS product information: ...
Page 38 - Chapter 8; Warranty Information
PN 365-095-32810 x.2 SBV3202 DOCSIS® 3.0 Telephony Modem for Xfinity® Customers User Guide © 2018 ARRIS Enterprises, LLC. All rights reserved. 38 Chapter 8 Warranty Information SURFboard SBV3202 Telephony Modem ARRIS Enterprises, LLC ("ARRIS") Retail Purchasers : If you purchased this Produc...
Page 40 - Chapter 9; Glossary
PN 365-095-32810 x.2 SBV3202 DOCSIS® 3.0 Telephony Modem for Xfinity® Customers User Guide © 2018 ARRIS Enterprises, LLC. All rights reserved. 40 Chapter 9 Glossary A Amp-Hour A measure of battery capacity. For example, a 1.0Ah battery can nominally supply one Ampere of current for one hour. C Categ...
