Page 2 - ARRIS Copyrights and Trademarks
ARRIS Copyrights and Trademarks © 2017 ARRIS Enterprises, LLC. All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from ARRIS Enterprises, LL...
Page 3 - Table of Contents
PN 365-095-31684 x.1 SURFboard SBG6950AC2 & SBG7400AC2 Wireless Gateway User Guide Copyright 2017, ARRIS Enterprises, LLC. All rights reserved. 3 Table of Contents 1. Safety and Regulatory Information .......................................................................... 5 Important Safety I...
Page 5 - Chapter 1; Safety and Regulatory Information; Important Safety Instructions
PN 365-095-31684 x.1 SURFboard SBG6950AC2 & SBG7400AC2 Wireless Gateway User Guide Copyright 2017, ARRIS Enterprises, LLC. All rights reserved . 5 Chapter 1 Safety and Regulatory Information Important Safety Instructions Read This Before You Begin — When using your equipment, basic safety precau...
Page 7 - FCC Statements; FCC Interference Statement; FCC Declaration of Conformity
Chapter 1: Safety and Regulatory Information PN 365-095-31684 x.1 SURFboard SBG6950AC2 & SBG7400AC2 Wireless Gateway User Guide Copyright 2017, ARRIS Enterprises, LLC. All rights reserved . 7 Note to CATV System Installer — This reminder is provided to call the CATV system installer’s attention ...
Page 8 - W ireless LAN Information; Restrictions on the Use of Wireless Devices
Chapter 1: Safety and Regulatory Information PN 365-095-31684 x.1 SURFboard SBG6950AC2 & SBG7400AC2 Wireless Gateway User Guide Copyright 2017, ARRIS Enterprises, LLC. All rights reserved . 8 The availability of some specific channels and/or operational frequency bands are country dependent and ...
Page 10 - Chapter 2; Getting Started; Introduction; In The Box
PN 365-095-31684 x.1 SURFboard SBG6950AC2 & SBG7400AC2 Wireless Gateway User Guide Copyright 2017, ARRIS Enterprises, LLC. All rights reserved . 10 Chapter 2 Getting Started Introduction Welcome to the next generation of the ultra-high-speed DOCSIS 3.0 ARRIS SURFboard® wireless gateways, SBG6950...
Page 11 - System Requirements
Chapter 2: Getting Started PN 365-095-31684 x.1 SURFboard SBG6950AC2 & SBG7400AC2 Wireless Gateway User Guide Copyright 2017, ARRIS Enterprises, LLC. All rights reserved . 11 Item Description Blinking On (Solid) Power Adapter Power adapter for an electrical wall outlet connection Ethernet Cable ...
Page 12 - Contact Information
Chapter 2: Getting Started PN 365-095-31684 x.1 SURFboard SBG6950AC2 & SBG7400AC2 Wireless Gateway User Guide Copyright 2017 ARRIS Enterprises, LLC. All rights reserved . 12 Contact Information For technical support and additional ARRIS product information: Visit the ARRIS Support website: www...
Page 13 - Chapter 3; Product Overview; Front Panel
PN 365-095-31684 x.1 SURFboard SBG6950AC2 & SBG7400AC2 Wireless Gateway User Guide Copyright 2017, ARRIS Enterprises, LLC. All rights reserved . 13 Chapter 3 Product Overview Front Panel Figure 1: SBG6950AC2 & SBG7400AC2 Front Views Table 2. Wireless Gateway Front Panel LED Icons LED Icon Bl...
Page 15 - Rear Panel
Chapter 3: Product Overview PN 365-095-31684 x.1 SURFboard SBG6950AC2 & SBG7400AC2 Wireless Gateway User Guide Copyright 2017, ARRIS Enterprises, LLC. All rights reserved . 15 Rear Panel Figure 2: Wireless Gateway Rear View Table 3. Wireless Gateway Rear Panel Ports & Connectors Port Name De...
Page 16 - Power Port
Chapter 3: Product Overview PN 365-095-31684 x.1 SURFboard SBG6950AC2 & SBG7400AC2 Wireless Gateway User Guide Copyright 2017, ARRIS Enterprises, LLC. All rights reserved . 16 Port Name Description Blinking On (Solid) Reset Button (Continued) WARNING! Resetting the gateway configuration settings...
Page 17 - Gateway Label
Chapter 3: Product Overview PN 365-095-31684 x.1 SURFboard SBG6950AC2 & SBG7400AC2 Wireless Gateway User Guide Copyright 2017, ARRIS Enterprises, LLC. All rights reserved . 17 Gateway Label Figure 3: Sample SBG6950AC2 & SBG7400AC2 Labels The gateway label is located on the bottom of your wir...
Page 18 - Chapter 4; Installing the Gateway; Connect Your W ireless Gateway and Computer
PN 365-095-31684 x.1 SURFboard SBG6950AC2 & SBG7400AC2 Wireless Gateway User Guide Copyright 2017, ARRIS Enterprises, LLC. All rights reserved . 18 Chapter 4 Installing the Gateway Caution: This product is for indoor use only. Do not route the Ethernet cable(s) outside of the building. Exposure ...
Page 19 - Establish an Internet Connection
Chapter 4: Installing the Gateway PN 365-095-31684 x.1 SURFboard SBG6950AC2 & SBG7400AC2 Wireless Gateway User Guide Copyright 2017, ARRIS Enterprises, LLC. All rights reserved . 19 Figure 4: Wireless Gateway Connection Diagram 1. Check that a coaxial cable is already connected to a cable wall o...
Page 21 - Chapter 5; Setting Up a W i-Fi Network Connection
PN 365-095-31684 x.1 SURFboard SBG6950AC2 & SBG7400AC2 Wireless Gateway User Guide Copyright 2017, ARRIS Enterprises, LLC. All rights reserved . 21 Chapter 5 Setting Up a W i-Fi Network Connection ARRIS recommends that you first verify that your computer (or laptop) can access the Internet using...
Page 24 - Quick Connect Using the W indows Taskbar
Chapter 5: Setting Up a Wi-Fi Network Connection PN 365-095-31684 x.1 SURFboard SBG6950AC2 & SBG7400AC2 Wireless Gateway User Guide Copyright 2017, ARRIS Enterprises, LLC. All rights reserved . 24 d. Click OK. Apple Mobile Device From the Home screen on your client device: a. Select Settings to ...
Page 26 - Connect Using the W indows Control Panel
Chapter 5: Setting Up a Wi-Fi Network Connection PN 365-095-31684 x.1 SURFboard SBG6950AC2 & SBG7400AC2 Wireless Gateway User Guide Copyright 2017, ARRIS Enterprises, LLC. All rights reserved . 26 5. Enter the Network Security Key (your Wi-Fi network password) in the field. Note: You can use the...
Page 29 - Test Your W i-Fi Network Connection
Chapter 5: Setting Up a Wi-Fi Network Connection PN 365-095-31684 x.1 SURFboard SBG6950AC2 & SBG7400AC2 Wireless Gateway User Guide Copyright 2017, ARRIS Enterprises, LLC. All rights reserved . 29 10. Select Hide characters checkbox to prevent your Security Key (network password) from displaying...
Page 30 - Chapter 6; Using the Gateway Web Manager; Start the Gateway Web Manager
PN 365-095-31684 x.1 SURFboard SBG6950AC2 & SBG7400AC2 Wireless Gateway User Guide Copyright 2017, ARRIS Enterprises, LLC. All rights reserved . 30 Chapter 6 Using the Gateway Web Manager Use the gateway Web Manager to view and monitor the network configuration settings and operational status of...
Page 33 - Wireless
Chapter 6: Using the Gateway Web Manager PN 365-095-31684 x.1 SURFboard SBG6950AC2 & SBG7400AC2 Wireless Gateway User Guide Copyright 2017, ARRIS Enterprises, LLC. All rights reserved . 33 6. Enter your current password in the Old Password field. 7. Enter your new password in the New Password fi...
Page 34 - HSD; Gateway Web Manager-Available Languages
Chapter 6: Using the Gateway Web Manager PN 365-095-31684 x.1 SURFboard SBG6950AC2 & SBG7400AC2 Wireless Gateway User Guide Copyright 2017, ARRIS Enterprises, LLC. All rights reserved . 34 Menu Option Function USB Displays the current storage status of your USB device. Utilities Provides general...
Page 35 - Get Help
Chapter 6: Using the Gateway Web Manager PN 365-095-31684 x.1 SURFboard SBG6950AC2 & SBG7400AC2 Wireless Gateway User Guide Copyright 2017, ARRIS Enterprises, LLC. All rights reserved . 35 3. Type the following default user name and password or your new password. Both entries are case-sensitive....
Page 36 - Exit the Gateway Web Manager
Chapter 6: Using the Gateway Web Manager PN 365-095-31684 x.1 SURFboard SBG6950AC2 & SBG7400AC2 Wireless Gateway User Guide Copyright 2017, ARRIS Enterprises, LLC. All rights reserved . 36 Figure 23: Wireless Gateway Field Level Help Exit the Gateway Web Manager To log out and close the gateway ...
Page 37 - Chapter 7; Configuring Your W i-Fi Network; Set Up Your W i-Fi Network
PN 365-095-31684 x.1 SURFboard SBG6950AC2 & SBG7400AC2 Wireless Gateway User Guide Copyright 2017, ARRIS Enterprises, LLC. All rights reserved . 37 Chapter 7 Configuring Your W i-Fi Network Set Up Your W i-Fi Network 1. Open a web browser and log onto your wireless gateway to open the gateway We...
Page 43 - Chapter 8; Protecting & Monitoring Your W i-Fi Network; Prevent Unauthorized Access
PN 365-095-31684 x.1 SURFboard SBG6950AC2 & SBG7400AC2 Wireless Gateway User Guide Copyright 2016-2017, ARRIS Enterprises, LLC. All rights reserved . 43 Chapter 8 Protecting & Monitoring Your W i-Fi Network After you have successfully connected your wireless gateway and Wi-Fi devices, you sh...
Page 45 - Set Up Firewall Protection
Chapter 8: Protecting & Monitoring Your Wi-Fi Network PN 365-095-31684 x.1 SURFboard SBG6950AC2 & SBG7400AC2 Wireless Gateway User Guide Copyright 2017, ARRIS Enterprises, LLC. All rights reserved . 45 Figure 30: Wireless Gateway Firewall Settings Screen Set Up Firewall Protection You can se...
Page 47 - Set Up Parental Controls; Set Up IP Filtering
Chapter 8: Protecting & Monitoring Your Wi-Fi Network PN 365-095-31684 x.1 SURFboard SBG6950AC2 & SBG7400AC2 Wireless Gateway User Guide Copyright 2017, ARRIS Enterprises, LLC. All rights reserved . 47 4. Select or deselect any of the following to set up firewall protection on your home netw...
Page 49 - Set Up MAC Address Filtering
Chapter 8: Protecting & Monitoring Your Wi-Fi Network PN 365-095-31684 x.1 SURFboard SBG6950AC2 & SBG7400AC2 Wireless Gateway User Guide Copyright 2017, ARRIS Enterprises, LLC. All rights reserved . 49 Set Up MAC Address Filtering MAC filtering allows you to define up to twenty Media Access ...
Page 50 - Set Up Port Triggers
Chapter 8: Protecting & Monitoring Your Wi-Fi Network PN 365-095-31684 x.1 SURFboard SBG6950AC2 & SBG7400AC2 Wireless Gateway User Guide Copyright 2017, ARRIS Enterprises, LLC. All rights reserved . 50 5. Enter the least significant byte of the starting IP address in the MAC Address field. 6...
Page 51 - Set Up the DMZ Host
Chapter 8: Protecting & Monitoring Your Wi-Fi Network PN 365-095-31684 x.1 SURFboard SBG6950AC2 & SBG7400AC2 Wireless Gateway User Guide Copyright 2017, ARRIS Enterprises, LLC. All rights reserved . 51 4. Enter a name or description for the Port Trigger in the Description field. 5. Enter the...
Page 53 - Chapter 9; Managing Your Gateway and Connected Networks; V iew the Gateway Status and Network Connection
PN 365-095-31684 x.1 SURFboard SBG6950AC2 & SBG7400AC2 Wireless Gateway User Guide Copyright 2017, ARRIS Enterprises, LLC. All rights reserved . 53 Chapter 9 Managing Your Gateway and Connected Networks Use the gateway Web Manager to view and monitor the network configuration settings and operat...
Page 54 - V iew the Gateway Product and Status Information
Chapter 9: Managing Your Gateway and Connected Networks PN 365-095-31684 x.1 SURFboard SBG6950AC2 & SBG7400AC2 Wireless Gateway User Guide Copyright 2017, ARRIS Enterprises, LLC. All rights reserved . 54 Figure 41: Gateway Device Status Screen V iew the Gateway Product and Status Information The...
Page 56 - Restore the Gateway Configuration Settings
Chapter 9: Managing Your Gateway and Connected Networks PN 365-095-31684 x.1 SURFboard SBG6950AC2 & SBG7400AC2 Wireless Gateway User Guide Copyright 2017, ARRIS Enterprises, LLC. All rights reserved . 56 3. Click Save. 4. Click OK at the This may take a few minutes. Continue? prompt to save your...
Page 59 - Troubleshooting T ips; Solutions
PN 365-095-31684 x.1 SURFboard SBG6950AC2 & SBG7400AC2 Wireless Gateway User Guide Copyright -2017, ARRIS Enterprises, LLC. All rights reserved . 59 Chapter 10 Troubleshooting T ips If the solutions listed in the Troubleshooting Solutions table below do not solve your problem, please contact you...
Page 61 - Warranty Information
PN 365-095-31684 x.1 SURFboard SBG6950AC2 & SBG7400AC2 Wireless Gateway User Guide Copyright 2017, ARRIS Enterprises, LLC. All rights reserved . 61 Chapter 11 Warranty Information SURFboard Wireless Gateways - SBG6450AC2 and SBG7400AC2 ARRIS Enterprises, LLC ("ARRIS") Retail Purchasers: ...