Page 2 - Table of contents
Table of contents Chapter 1: Safety and regulatory information............................................3 Important safety instructions......................................................................................... 3 FCC statements............................................................
Page 3 - Chapter 1; Safety and regulatory information; Important safety instructions
Chapter 1 Safety and regulatory information Read all safety and regulatory information before installing your cable modem and setting up your home network connection. Important safety instructions Read this before you begin — When using your equipment, basic safety precautions should always be follo...
Page 5 - FCC statements; FCC interference statement
FCC statements FCC interference statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential environment. This ...
Page 7 - Chapter 2; Introduction; In the box
Chapter 2 Introduction The ARRIS SURFboard ® S33 DOCSIS 3.1 cable modem provides ultra high-speed internet access over the broadband connection on your home or small business network. You use your S33 to directly connect a computer or router to your LAN through an Ethernet connection.This guide prov...
Page 8 - System requirements
Item Description S33 quick start guide Provides instructions for installing the cable modem and setting up your home network connection. Additional items needed (not included) The following items are not included in the box and must be purchased separately, if needed. ■ Coaxial (coax) cable - if one...
Page 9 - Chapter 3; Product overview; Front panel
Chapter 3 Product overview Front panel There is only one LED bar on the S33 front panel. It is located beneath the SURFboard logo on the front of the S33. S33 front view S33 front panel LED status indicator LED color Description Amber (solid) Power on/off status Amber (flash) Firmware download is in...
Page 10 - Rear panel
Rear panel S33 rear view S33 rear panel ports & connectors Port name Description 1 GE and 2.5 GE Ethernet ports for RJ-45 network cable connections:Green: LED indicates a GigE data connection is madeAmber: LED indicates a 10/100 Mbps data connection is made Coaxial cable connector +12 VDC Power ...
Page 11 - Cable modem label
Cable modem label The cable modem label is located on the bottom of your S33. It contains the cable modem information that you may need when contacting your service provider or ARRIS Technical Support.To receive internet service, contact your service provider for assistance. You may have to provide ...
Page 12 - Chapter 4; Getting started; Setting up your cable modem using your client
Chapter 4 Getting started CAUTION: This product is for indoor use only. Do not route the Ethernet cable(s) outside of the building. Exposure of the cables to lightning could create a safety hazard and damage the product. Some screenshots throughout this chapter may contain images of a model differen...
Page 15 - Chapter 5; Using your Web Manager; Start your Web Manager
Chapter 5 Using your Web Manager You can use the S33 Web Manager to view and monitor the S33 operational status and network configuration settings. You can also use the Web Manager to reset or reboot your S33. Note: If you did not purchase your S33 from a retail store, you may notice that some of th...
Page 18 - S33 web manager screen options; Menu buttons
S33 Connection screen S33 web manager screen options Menu buttons You can use the web manager buttons to view the status and network configuration screens for your S33. ■ The S33 menu buttons are displayed along the top of the S33 web manager screen. To display a specific web manager screen, click t...
Page 19 - Get help
Screen Option Function Product information Provides the current hardware and software-related information for the cable modem. Event log Displays a listing of the time and actual events as they occur and are detected by the cable modem.This information may be useful to help diagnose and correct any ...
Page 20 - Chapter 6; Monitoring your cable modem and; View the Downstream bonded channels
Chapter 6 Monitoring your cable modem and connected network Note: You may notice that some of the S33 web manager configuration settings may be blocked and cannot be modified. This may be due to some restrictions set up by your service provider for security reasons and also to prevent unauthorized m...
Page 21 - Restart your S33; Reset the S33 configuration settings
S33 downstream bonded channels screen 3. Press F5 to refresh or update the information on the screen. Restart your S33 To restart your S33:1. Insert the end of a paper clip or other small object with a narrow tip into the Reset opening on the back of your S33. 2. Press and hold the indented Reset bu...
Page 23 - Chapter 7; Troubleshooting tips; Solutions
Chapter 7 Troubleshooting tips If the solutions listed in the Troubleshooting solutions table below do not resolve your problem, please contact your service provider for assistance. Your service provider may ask for the status of the S33 front panel LED for more information).You may have to reset th...
Page 24 - Warranty information
Warranty information SURFboard S33 DOCSIS 3.1 cable modemARRIS Enterprises, LLC ("ARRIS")Retail purchasers: If you purchased this Product directly from ARRIS or from an authorized ARRIS retail reseller, ARRIS warrants to you, the original end user customer, that () the Product, excluding Sof...
