Xerox XK25C - Manual

Preface ix Helpful Hints Care of Your WorkCentre Q Avoid removing the ink jet cartridges from the WorkCentre unless theyare to be replaced.Do not place heavy objects on any surface of theWorkCentre.Take care not to place liquids on or near the WorkCentresurface.Avoid placing clips or staples on any ...

Preface x Supplies Visit the Xerox Web site at http://www.xerox.com for additional productinformation. Supplies To order supplies for your WorkCentre, call or visit your local retailer Part Numbers for Consumables: Black Ink Cartridge: 8R7881 Color Ink Cartridge: 8R12591 CAUTION: Non-Xerox ink cartr...

Preface xiii System Requirements Proper operation of the W orkCentre for printing and scanning requires thatyour PC meets or exceeds the following system requirements: Q IBM compatible personal computer: O Minimum configuration: 486DX, 200MHz, 16 MB RAM, 20 MB freehard disk space*, W indows 3.1x O R...

2 Getting Started Components The following components are provided with your WorkCentre. Pleaseexamine the carton contents. If any component is missing, contactyour localHelpline. Set of CD-ROMs AC Power cord USB cable NOTE: The black ink cartridge that is initially supplied with the WorkCentre isa ...

Getting Started 3 Control Locations Familiarise yourself with the machine’s components and controls and theirlocations. Paper tray extension Platen cover Scanner module Control Panel Display Output tray extension Extender Paper tray extension Paper tray Automatic Paper Feeder side paper guide Manual...

4 Getting Started Control Locations (continued) Scanner module Cartridge compartment lid/support Ink cartridge access Control Panel Lower left back of machine Spare ink cartridge compartment AC power cord socket Lower right back of machine On/Off switch USB port IEEE 1284 Parallel port

Getting Started 5 Control Panel Use the following graphic to locate the buttons, and display on theWorkCentre Control Panel. 1 Resolution Press to select the print resolution. Best Normal Draft 2 Contrast Press to lighten or darken the image. Lighten Normal Darken. 3 Media Type Press to choose the m...

6 Getting Started 4 Special Copy Press to set an option. Fits multiple copies on one sheet (clone). Auto Reduces or enlarges the original to fit paper size. 100% Makes a copy the same size as the original. 5 Copy Size/Scroll Press and hold one of these two buttons to reduceor enlarge the copy size f...

8 Getting Started Setup Use the following procedure to initially set up your W orkCentre. 1 Open the shipping carton on a flat, stable surface. Remove all packingmaterials and components. Check the set of components with thecomponent list. If any components are missing, callyour local Helpline. 2 Re...

Getting Started 9 5 Attach a printer cable. Q USB cable (only for W indows 98 PCs): Plug one end into the USBport on the back of the WorkCentre, and the other end into the USBport on your PC. Or Q Parallel cable (not supplied, use IEEE 1284 cable for bi-directionalcommunications): Plug one end of th...

10 Getting Started Setup (continued) 7 Turn the W orkCentre power switch on. The switch is located on the rearof the machine, next to the printer ports. Pressing the right, outer sideturns the power on; pressing the left, inner side turns the power off. Power switch 8 The Control Panel Display will ...

12 Getting Started Installing & Aligning the Ink Cartridges (continued) 5 Unpack the black ink cartridge. Remove the sealing tape. NOTE: Hold the cartridge carefully. Do nottouch the electrical contacts on the side andbottom of the cartridge. Ensure that there areno pieces of tape remaining on t...

Getting Started 13 Installing & Aligning the Ink Cartridges (continued) 12 If you pressed Start to either of the two messages, the alignmentprocedure will start. An alignment test pattern sheet will print duringwhich time the Display will show L-P . Review this sheet in response to the next seri...

14 Getting Started Using the Automatic Paper Feeder (APF) Loading Paper You can load paper, envelopes, card stocks, labels, or transparencies in theAutomatic Paper Feeder. If there is no paper loaded and you attempt to copyor print, the error message E01 will appear in the Display. The Automatic Pap...

Getting Started 15 Using the Automatic Paper Feeder/Loading (continued) 4 Move the side paper guide to the right while squeezing the tab on theside paper guide. Slide the side paper guide until it lightly touches theside of the print media. NOTE: Do not press the guide too tightly to the edge of the...

16 Getting Started Using the Paper Tray The Manual Paper Feeder is located in front of the Automatic Paper Feeder.Use the Manual Paper Feeder to feed paper one sheet at a time into yourmachine. When you print a file from your PC using the Manual Paper Feeder, ensurethat you select the source and the...

Getting Started 17 Using the Menu Button The Menu button (located to the right of the Control Panel Display) is usedfor ink cartridge functions. Each function is associated with a message codestarting with the letter “U”. When you first press the Menu button, you will see the code U01 . Repeated pre...

18 Getting Started Setting Paper Size Using the Control Panel You can load A4, letter or legal-sized paper. Your W orkCentre is preset to A4size. If you load letter or legal-sized paper, you must set the machine to thecorrect paper size. 1 Press the Menu button on the Control Panel repeatedly until ...

Getting Started 19 Paper Guidelines When selecting or loading paper, envelopes or other special media, keepthese guidelines in mind: Q Attempting to print on damp, curled, wrinkled or torn paper can causepaper jams and poor print quality. Q Use only high quality, inkjet-grade paper. Avoid paper with...

20 Getting Started Paper Selection One of the most important things you can do to assure the best possibleprinting performance of your machine is to select the correct paper. Yourmachine produces letter quality print on most plain bond papers, includingcotton bond and photocopying papers; it does no...

Getting Started 21 Guidelines for Special Paper and other Media Be sure to read any instructions that come with your special paper. Theseinstructions provide important information regarding how to achieve thehighest print quality with these papers. Q It is recommended that you feed special paper typ...

22 Getting Started Installing Software Overview of WorkCentre Software Before the W orkCentre can work with your computer, you must install printand scanner driver files. These drivers will enable your computer to properlycommunicate with the WorkCentre for printing and scanning operations. All of t...

Getting Started 23 General Installation 1 Make sure the WorkCentre is connected to your PC. 2 Power on the WorkCentre. 3 Turn on your PC and start Windows. 4 Insert the W orkCentre CD-ROM into your CD ROM drive. Installation for Windows ® 3.1X continued… 5 From the File menu of the Windows Program M...

24 Getting Started Uninstalling Software To remove the Xerox-supplied software from your PC: Windows ® 3.1x In W indows 3.1x, all WorkCentre software components are installed intoa single program group. Start Windows 3.1x. In the Program Manager, double click on the WorkCentre XK SeriesProgram Group...

26 Printing Printing a Document From an Application This procedure describes the general steps required for printing from variousWindows applications. The exact steps for printing a document may varydepending on the application program you are using. Refer to your softwareapplication’s documentation...

Printing 27 Printer Settings You can use your machine with all your Windows 3.1x, Windows 95/98 orWindows NT 4.0 applications. Be sure to set the WorkCentre as the defaultprinter for all your W indows operations. Most W indows software applications allow you to make changes to theprinter settings. T...

28 Printing Windows 95/98 and 3.1x Printer Settings You can access printer settings by using either of these methods: Q Select the File>Print>Properties or File>Print Setup command fromwithin any W indows application. This method will provide access to theJob Finishing, Paper, Document/Qual...

Printing 29 Printer Properties Tabs When the Printer Properties are displayed, you can review and changewhatever settings are needed for your print job. If accessed through thePrinters folder, the Printer Properties Tab Menu consists of six tabs (sevenfor Windows 98): Q General tab - for viewing and...

Xerox Series User Guide 31 3. Scanning This section describes scanning with the Xerox W orkCentre XK35c. Thefollowing topics are included: Page Scanning ......................................................................... 32Starting the Scan Process.................................................

32 Scanning Scanning You can scan a document with the XK35c. When you installed the XK35csoftware, the TWAIN driver was also installed. By using a scanning program,such as Pagis Pro (supplied by Xerox on a separate CD-ROM), you can usethe XK35c scan function. While every scanning program is differen...

Scanning 33 6 Lift the platen cover, and place yourdocument on the document glass. 7 Once you have invoked the scannerdriver, the tab menu will bedisplayed. Click the Scan button inthe tab menu to start the scanprocess. When the scanning processbegins, the WorkCentre Display willshow the message PCS...

34 Scanning Scanner Tab Menus Tab Menu Image Window The Tab Menu displays an image window on the right half of the dialogwindow. This image window has ruler reference lines for editing. The left halfof the dialog window contains the four tab menus and their parameters. To scan, click the Scan button...

36 Copying Features Your WorkCentre is a high quality copier that offers the following features: Q Adjustable Resolution – improves the clarity and sharpness of yourcopies. Q Adjustable Contrast – obtains the best copy quality for documentscontaining faint markings or dark images. Q Selectable Paper...

Copying 37 Making a single Copy Follow this procedure when you need to make a single copy of your originaldocument. 1 Make sure the WorkCentre is powered on. Load paper in one of thepaper feeders. The Display should show the message 001 . 2 Open the platen cover. Make sure theglass is clean. Load th...

38 Copying Using the Copy Menu Features This section describes all the WorkCentre features available for copying. Usethe copy menu buttons to change feature settings before pressing the Startbutton to begin copying. When you press a feature button, the lightcorresponding to the icon selected will tu...

Copying 41 Using the Menu Button The Menu button provides a number of functions that let you managecomponents of the W orkCentre. See Section 1 Getting Started/Using the Menu Button for details. Menu button Changing the Number of Copies You can set the number of copies from 1 to 50. The Control Pane...

Maintenance 44 Managing the Ink Cartridges Tips for your ink cartridges To get the maximum benefit from your ink cartridges: Q Do not remove an ink cartridge from its packaging until you are ready toinstall it. Q Do not refill the ink cartridge. The warranty will not cover damage causedby using refi...

Maintenance 45 Cleaning the Print Head Nozzles From the Control Panel This procedure cleans the print nozzles and removes any deposits that mayimpair printing functions. To run the procedure: 1 Press the Menu button repeatedly until the code U04 appears in the Display. Ensure there is paper in the A...

Maintenance 46 To clean the Print Head Nozzles from your PC: In W indows 95/98 or Windows NT 4.0: 1 Go to Start>Programs>Xerox WorkCentre XK Series. Ensure there ispaper in the Automatic Paper Feeder. 2 Select Xerox W orkCentre Control Program on LPT1. 3 The Control Program window opens. NOTE:...

Maintenance 47 Wiping the Ink Cartridge Nozzles and Contacts If print quality does not improve after repeating the Print Head Nozzleprocedure, the problem may be caused by dried ink on the ink cartridge: Q nozzles Q contacts Q carrier contacts in the printer Follow this procedure: 1 Lift the scanner...

Maintenance 48 Cleaning the Cartridge Carrier Contacts 1 Lift the scanner module. Lift the cartridge compartment lid/support up sothe scanner module rests on the top edge of the lid/support. 2 Press the Menu button until the code U01 appears in the Display. 3 Press Start. 4 Unplug the power cord fro...

Maintenance 50 8 Insert the ink cartridge in the cartridge holder, then push the ink cartridgefirmly to the rear of the machine until it clicks into place. If the ink cartridge moves loosely in the carrier, it has not clicked intoplace. Repeat this step. 9 If you changed the left cartridge (colour) ...

Maintenance 51 Cartridge Alignment You should print the cartridge alignment test if vertical lines or charactersappear crooked. The cartridge alignment test will straighten the vertical lines. To Align the Cartridge from your PC: 1 Open the Xerox WorkCentre Control Program on LPT1. Refer to Starting...

Maintenance 54 The Xerox WorkCentre Control Program In addition to the printer driver, the printer software also includes the XeroxWorkCentre Control Program. The Control Program contains setup optionsthat define the operation of your machine. The Control Program includes five tabs: Q Status - Displ...

Maintenance 55 Xerox WorkCentre Control Program Tab Menus When the Xerox WorkCentre Control Program on LPT1 window opens,click the appropriate tab for the options you want to display. On theappropriate tab, specify your changes. Click Close when you are done. ClickHelp on any of the tabs to use the ...

Maintenance 56 Cleaning the Scanning Glass Carefully wipe the scanning glass with a SOFT, DRY CLOTH. If the glass isvery dirty, first wipe it with a slightly dampened cloth, then with a dry cloth.Be very careful not to scratch the glass surface. CAUTION: Never spray liquid directly onto the scanning...

58 Troubleshooting Clearing Jams Paper Jams While the WorkCentre is Printing By carefully selecting the correct paper type and loading them properly, youshould be able to avoid most paper jams. If paper jams occur, an errormessage E01 appears in the Display and the paper jam Diagnostic Display icon ...

Troubleshooting 59 Tips for Avoiding Paper Jams By carefully selecting print materials and loading them properly, you shouldbe able to avoid most paper jams. If jams do occur, follow the steps outlinedin Clearing Jams . If jams occur frequently, make sure that you are following these tips to avoid j...

60 Troubleshooting Display Error Codes The following error codes appear in the Control Panel Display when yourmachine has a problem. Use it to identify and solve problems. LED Meaning Solution E01 . Paper is jammedinside the unit, orthe paper feeder isempty. Q Remove jammed paper from the paper feed...

Troubleshooting 61 Printer Problems Symptom Cause and Solution The printer does notprint. Q The USB or parallel cable is not connected properly. Q The USB or parallel cable is defective.Swap the cable with one known to work.If necessary, replace the cable. Q If using a parallel cable, ensure that it...

62 Troubleshooting Printer Problems (continued) Symptom Cause and Solution Part of the printed pageis blank. Q The page layout is too complex. Simplifythe page layout, and remove anyunnecessary graphics from thedocument. Q The page orientation setting may beincorrect in the print driver. Change thep...

Troubleshooting 63 Printer Problems (continued) Symptom Cause and Solution The paper constantlyjams. Q There is too much paper in the Automatic Paper Feeder. Remove some of thepaper. If printing onto transparencies orlabels, insert them one at a time in theManual Paper Feeder. Q An incorrect type of...

64 Troubleshooting Print Quality Problems Symptom Cause and Solution Light or blurredcharacters. Q You may be using Draft quality or Normal quality mode. Try using High 1200 dpiprint quality mode. Q The print cartridge may be running out ofink. Replace the print cartridge. The PCControl Program Stat...

66 Troubleshooting Print Quality Problems (continued) Symptom Cause and Solution Vertical straight lines arenot smooth in tables,borders, and graphs. The print cartridge may be mis-aligned.See Section 5 Maintenance/CartridgeAlignment. Printed color does notmatch screen colors. Q The color print cart...

68 Troubleshooting Printer Quality Problems (continued) Symptom Cause and Solution Unexpected charactersare printed or charactersare missing. Q Make sure your application has the WorkCentre selected as the defaultprinter. Q The printer cable may not be securelyconnected to the printer and thecompute...

Troubleshooting 69 Paper Feeding Problems Symptom Cause and Solution Paper is jammed duringprinting. Clear the paper jam. See Section 6 Troubleshooting/Paper Jams While theMachine is Printing . Paper sticks together. Q Ensure there is not too much paper in theAutomatic Paper Feeder. Depending onthe ...

Troubleshooting 71 Scanning Problems Symptom Cause and Solution The scanner does notscan. Q Make sure you place the document to bescanned face down on the documentglass. Q There may not be enough availablememory to hold the document you wantto scan. Try the Pre-Scan function to seeif that works. Try...

72 Troubleshooting Scanning Problems (continued) Symptom Cause and Solution The following messageappears on the computerscreen: Scanner is busy receiving or printingdata. When the currentjob is completed, tryagain. There may be a copying or printing job inprogress. W hen the current job iscompleted,...

Troubleshooting 73 General Tips Installation When installing the WorkCentre printer and scanner drivers, close all open programs first. Improved results can be obtained by installing the WorkCentre drivers and Control Program software first before you install the Pagis Pro and MGIPhotoSuite software...

74 Troubleshooting Status Message Codes on the Control Panel The following codes provide information on the current status of the machine.These codes appear in the Control Panel Display. Mode Code Descriptions Standby 001 Standby mode 025 to 400 Copy size (reduction. enlargement) Copy 001 to 050 Cop...

Xerox XK35c/25c User Guide 75 Appendix Machine Specifications Scanner Item Specification Operating System Windows 3.1x, Windows95/98/NT 4.0 Interface IEEE 1284 (ECP Support), USB (withoutHUB Mode) Compatibility TWAIN Standard Device Platen Colour CIS (Contact Image Sensor) Scan Width Maximum216 mm, ...

Appendix 76 Printer Item Specification Technology Colour Thermal Inkjet Engine Type 2-Pen (K and CMY) Operating System Windows 3.1x, Windows 95/98/NT 4.0 Interface IEEE 1284 (ECP Support), USB (withoutHUB Mode) Emulation HBP (GDI) Print Speed Mono < 8 ppm draft, 5 ppm normal Colour < 3 ppm dra...

Appendix 77 Copier Item Specification Copy Mode Black and Color Scanner Type Flat-bed without Automatic DocumentFeeder Maximum Original size A4/Letter Maximum Paper Size A4/Letter/Legal Maximum Scan W idth 216 mm Optical Resolution (H x V) 300 x 600 dpi Copy Quality Draft, Normal, Best Mono Copy Spe...

Appendix 78 General Specifications Item Specification Rated AC power input 110 to 240V AC Average powerconsumption Under 15W (Standby) Under 50W (Copy Mode) Under 35W (Scan/Print Mode) Machine Size 44 x 46 x 21 cm. Machine Weight 8.25 kg. (machine without paper) Operating Condition Temperature 5 o t...

Appendix 79 Media Specifications Sizes Type Width x Length (mm x mm) Letter 216 x 279 Legal 216 x 356 B5 182 x 257 A4 210 x 297 Executive 184 x 267 A5 148 x 210 A6 Card 105 x 148 Post Card 4x6 102 x 152 Index Card 3x5 76 x 127 Hagaki 100 x 148 Envelope 7 ¾ 98 x 190 Envelope 9 98 x 225 Envelope 10 10...

Appendix 80 Media Specifications (continued) Feeding by Media Type Paper Type Feeding Method Normal copying paper Auto Feed Inkjet Paper Auto Feed Transparency Auto Feed Coated paper Auto Feed Label Manual Feed Envelope Auto Feed (use envelope guide) Ordinary card Auto Feed (use envelope guide) T-sh...

Appendix 81 Certifications Radio Frequency Emissions Europe The CE marking applied to this product symbolises Xerox Europe Declaration ofConformity with the following applicable Directives of the European Union as of the datesindicated.January 1, 1995: Council Directive 73/23/EEC amended by Council ...

Appendix 83 Energy Star This printer contains advanced energy conservation technology which reduces powerconsumption when it is not in active use.When the printer does not receive data for an extended period of time, powerconsumption is automatically lowered.The energy star problem does not represen...

Index 1 Index 3 3 3-hole paper, 14 A A About, 29, 54Alert, 55Alignment, See Ink cartridge:alignAlignment sheet, 13, 52, 74APF. See Automatic Paper FeederApplication, 15, 16, 24, 26-28, 61, 64, 65, 67, 68Automatic Paper Feeder, 1, 3, 8, 11, 13-16, 45, 46, 49, 58, 59, 61, 63, 69, 70, 80 B B Bi-directi...