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Safety Xerox ® DocuMate ® 3120 User Guide viii Electrical Supply • This product shall be operated from the type of electrical supply indicted on the product’s data plate label. If you are not sure that your electrical supply meets the requirements, please consult your local power company for advice....

Xerox ® DocuMate ® 3120 Safety ix User Guide 3. Do not use aerosol cleaners. The use of cleaners that are not approved may cause poor performance of the equipment, and could cause a dangerous condition. 4. Use supplies and cleaning materials only as directed in this manual. 5. Do not remove covers o...

User Guide 1 Welcome Your new Xerox ® scanner can quickly scan stacks of single-sided or double-sided pages and place their electronic images on your computer. What’s in the Box Before proceeding, check the contents of the box. If items are missing or damaged, contact the dealer where you purchased ...

Xerox ® DocuMate ® 3120 Welcome 2 User Guide System Requirements Pentium 4 PC or AMD equivalent with: • A DVD-ROM drive • An available Universal Serial Bus (USB) port • Microsoft ® Windows ® operating system: – 32-bit Windows XP (Service Pack 2) – 32-bit or 64-bit Windows Vista (Service Pack 1) – 32...

Welcome Xerox ® DocuMate ® 3120 User Guide 3 • Nuance OmniPage user’s guide —contains detailed instructions on using the software, including information on using Optical Character Recognition to create editable text files from the scanned documents. • Nuance PDF Converter user’s guide —contains deta...

User Guide 5 Scanner Setup Unpack and Assemble the Scanner 1. Remove the scanner from its protective foam and plastic bag. 2. Remove any shipping tape from the scanner, input tray and output tray. 3. Lift the input tray up from the scanner. Pull the output tray down from the scanner body. It will sn...

Xerox ® DocuMate ® 3120 Scanner Setup 6 User Guide 4. Open the automatic document feeder cover and remove any tape or protective foam from inside the feeder. Close the feeder cover when you are finished. Connect the Power Cord Note: Only use the power supply (DA-24C24 made by APD) included with your...

User Guide 7 Installation Please make sure of the following before you begin installation: • If you are prompted to reboot during installation, please select "No". Finish installing the rest of the software, then close all open windows and reboot your computer. • The information in this guid...

Xerox ® DocuMate ® 3120 Installation 10 User Guide Installing the Scanner Driver The scanner driver installation will start first. 1. The Welcome screen for the scanner driver Setup Wizard opens. Click Next . 2. On the Xerox License Agreement window, read the license agreement. If you accept the ter...

Installation Xerox ® DocuMate ® 3120 User Guide 11 Connect the USB Cable and Turn on the Power 1. Remove any tape from the USB cable. 2. Plug the USB cable into the USB port on the scanner then into a USB port on the computer. Check your computer’s manual for USB port locations. If the plug does not...

Installation Xerox ® DocuMate ® 3120 User Guide 13 Installing Visioneer OneTouch The Visioneer OneTouch software installation will start automatically after you click Close on the driver Installation Complete window. 1. Click Next on the Welcome to the OneTouch Setup Wizard. 2. On the Visioneer Lice...

Xerox ® DocuMate ® 3120 Installation 14 User Guide Installing Additional Applications Your scanner includes free, additional applications as described in the table below. 1. Return to the disc’s Main menu and click Install software . 2. Select the additional applications you want to install, then cl...

Installation Xerox ® DocuMate ® 3120 User Guide 15 View the User Guides 1. Return to the disc’s Main menu and click on View user guides . 2. Click on View scanner documentation to access the scanner user guide and scanning guides for OneTouch and TWAIN. – Scanner user guide —Instructions for scanner...

Xerox ® DocuMate ® 3120 Installation 16 User Guide Register Your Scanner Registering your scanner is important as it provides you with access to our free telephone support service. Registration also gives you free access to software updates for your scanner. To register your scanner: You will need a...

User Guide 17 Loading Documents to Scan Always remove any staples or paper clips from documents before inserting them into the scanner. Staples and paper clips can jam the feed mechanism and scratch the internal components. Also remove any labels, stickers, or Post-It™ notes that may come off during...

Xerox ® DocuMate ® 3120 Loading Documents to Scan 18 User Guide We recommend you limit the amount or completely avoid scanning documents that are in this list. • Curled, wrinkled or folded documents may cause paper jams or multiple pages being fed through the scanner at one time. • Perforated or pun...

Loading Documents to Scan Xerox ® DocuMate ® 3120 User Guide 19 Scanning from the Automatic Document Feeder (ADF) Preparing Documents for Scanning • Fan the documents to make sure all pages in the stack are separated. • Bend and then flatten the document stack to make sure the horizontal edges are a...

Xerox ® DocuMate ® 3120 Loading Documents to Scan 20 User Guide Loading Documents 1. Adjust the paper guide for the width of paper, and make sure the input and output trays are fully extended. Make sure the bottom of the tray is down all the way before scanning. If the tray isn’t fully seated in pos...

Loading Documents to Scan Xerox ® DocuMate ® 3120 User Guide 21 Scanning Interfaces • OneTouch Control Panel —When you press the Simplex or Duplex button on the scanner, the scanner starts scanning using the settings for the current LED number. The scanned image is then sent to a destination on your...

User Guide 23 Maintenance This section contains information about maintenance, troubleshooting, uninstalling, scanner specifications, and spare parts. Safety Precautions When servicing the scanner you should take the following precautions to ensure your safety and prevent damage to the scanner. Do T...

Xerox ® DocuMate ® 3120 Maintenance 24 User Guide Clearing Paper Jams If your scanner stops scanning due to a paper jam in the Automatic Document Feeder, a warning opens after a few moments. 1. Open the Automatic Document Feeder cover. 2. Remove the jammed paper and close the cover. To reduce the nu...

Maintenance Xerox ® DocuMate ® 3120 User Guide 27 Replacing the ADF Pad Assembly Problems with documents feeding into the ADF is an indication that the pad is wearing thin. The ADF pad can be used to scan up to 30,000 pages. The usage life of the ADF pad varies by what type of documents are generall...

Xerox ® DocuMate ® 3120 Maintenance 28 User Guide 3. Close the scanner when you’re finished. Replacing the Roller Assembly The roller will wear out and is designed to be a user-replaceable part. A worn roller can cause documents to feed in skewed at an angle, or multiple pages to feed at the same ti...

Maintenance Xerox ® DocuMate ® 3120 User Guide 31 10. Close the scanner when you’re finished. Troubleshooting Problem : The scanner won’t scan. What’s wrong? Check for one of these possible causes: • Are the cables loose or not plugged in securely? Inspect the cable connections. Make sure the cables...

Xerox ® DocuMate ® 3120 Maintenance 34 User Guide Problem : The ADF won’t feed pages properly. A dirty or worn ADF pad assembly or dirt on the roller can cause documents to feed in skewed at an angle, or multiple pages to feed at the same time. Try cleaning the roller first. See “Cleaning the Scanne...

Maintenance Xerox ® DocuMate ® 3120 User Guide 35 Uninstalling Your Scanner Use the options in the Windows Control Panel to remove the scanner driver and modules, and any other software provided with the scanner. Please leave the scanner’s USB cable plugged into the computer while uninstalling the s...

User Guide 39 Regulatory Information Basic Regulations United States (FCC Regulations) This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful int...

Xerox ® DocuMate ® 3120 Regulatory Information 40 User Guide A full declaration of conformity, defining the relevant directives and referenced standards, can be obtained from your Xerox Limited representative or by contacting: Environment, Heath and SafetyThe Document Company XeroxBessemer RoadWelwy...

Regulatory Information Xerox ® DocuMate ® 3120 User Guide 41 3. Obligations or Securities of any Foreign Government, Bank, or Corporation. 4. Copyrighted material, unless permission of the copyright owner has been obtained or the reproduction falls within the “fair use” or library reproduction right...

Xerox ® DocuMate ® 3120 Regulatory Information 42 User Guide 8. Documents, registers or records kept by public officials charged with the duty of making or issuing certified copies thereof, where the reproduction falsely purports to be a certified copy thereof. 9. Copyrighted material or trademarks ...

User Guide 43 Compliance Information Product Recycling & Disposal USA & Canada Perchlorate Material - This product may contain one or more Perchlorate-containing devices, such as batteries. Special handling may apply, please see: http://www.dtsc.ca.gov/hazardouswaste/ perchlorate/ . If you a...

Xerox ® DocuMate ® 3120 Compliance Information 44 User Guide Professional/Business Environment Application of this symbol on your equipment is confirmation that you must dispose of this equipment in compliance with agreed national procedures. In accordance with European legislation, end of life elec...