Toshiba Strata CTX100- User Manual

Strata CTX General Description 11/02 i Contents Introduction Organization ......................................................................................................................................... viiConventions ............................................................................

Contents Chapter 3 – Capacities ii Strata CTX General Description 11/02 CTX670 Cabinet Slots ........................................................................................................................... 8 Base Cabinet .......................................................................

Contents Chapter 6 – Features Strata CTX General Description 11/02 iii Automatic Call Distribution (ACD) Server ......................................................................................... 38 Multiple Group Agent Login .......................................................................

Contents Chapter 6 – Features iv Strata CTX General Description 11/02 Delayed Ringing ................................................................................................................................... 48Destination (Toll) Restriction ....................................................

Contents Appendix – Specifications vi Strata CTX General Description 11/02 Transfer ................................................................................................................................................ 67 Transfer with Camp On .................................................

Strata CTX General Description 11/02 vii Introduction This General Description provides an overview of the Strata CTX100 and CTX670 digital business telephone systems, associated hardware and features. Organization This document is divided into the following major topics: • Chapter 1 – Strata CTX100...

Introduction Conventions viii Strata CTX General Description 11/02 Conventions Conventions Description Note Elaborates specific items or references other information. Within some tables, general notes apply to the entire table and numbered notes apply to specific items. Important! Calls attention to...

Introduction Related Documents/Media Strata CTX General Description 11/02 ix Related Documents/Media Installation and Programming • Strata CTX Installation & Maintenance Manual • Strata CTX Programming Manual User Guides • DKT3000/2000-series Digital Telephone • DKT3001/2001 Digital Single Line ...

Strata CTX General Description 11/02 1 Strata CTX100 Overview 1 The Strata CTX100 is a compact system that provides large system features (see Figure 1 ). It is designed for wall mounting and occupies very little space. The CTX100 basic processor can be configured with a one or two cabinet system. A...

Strata CTX100 Overview CTX100 Processor 2 Strata CTX General Description 11/02 CTX100 Processor The system operates with one processor circuit board (ACTU) that installs in a dedicated slot of the Base Cabinet. The ACTU processor incorporates the following hardware features: CPU/Memory The CTX100 us...

Strata CTX100 Overview CTX100 Cabinet Slots Strata CTX General Description 11/02 3 CTX100 Processor Optional Subassemblies Optional subassemblies can be attached to the ACTU processor to provide additional features. The subassemblies are: • AMDS (Modem) – Provides a 33.6Kbps/V.34 modem for point-to-...

Strata CTX100 Overview CTX100 License Control 4 Strata CTX General Description 11/02 CTX100 License Control The system size and feature capability is controlled using a software License Key Code. This key code is obtained from Toshiba Internet FYI during the ordering process and is installed onto th...

Strata CTX General Description 11/02 5 Strata CTX670 Overview 2 The Strata CTX670 system provides sophisticated telecommunication features in a modular system designed for growth. Its universal slot architecture enables you to select the combination of Central Office (CO) lines, stations, and periph...

Strata CTX670 Overview CTX670 Processor PCBs 6 Strata CTX General Description 11/02 CTX670 Processor PCBs The system operates with one set of processor PCBs (BECU/BBCU) that install in dedicated slots of the Base Cabinet. The BECU/BBCU processor incorporates the following on-board hardware features:...

Strata CTX670 Overview CTX670 License Control Strata CTX General Description 11/02 7 Network Interface The processor has an on-board Ethernet 10Base-T Ethernet circuit for connection to Open Architecture Computer Telephony Interface (CTI) applications. This provides extensive call control and teleph...

Strata CTX670 Overview CTX670 Remote Expansion Cabinet Strata CTX General Description 11/02 9 Expansion Cabinets One to six Expansion Cabinets can be added to increase the system station and CO line capacity. Each expansion cabinet provides 10 slots (S_01~S_10). Figure 5 shows an Expansion Cabinet. ...

Strata CTX General Description 11/02 11 Capacities 3 This chapter contains Strata CTX100 and CTX670 capacities for stations and peripherals, CO lines, station buttons and system features. All tables apply to both systems unless otherwise noted. System Capacities Important! The maximum capacities lis...

Strata CTX General Description 11/02 17 Universal Slot PCBs 4 Universal Printed Circuit Boards (PCBs) installed in the Strata CTX100 or CTX670 cabinets provide interfaces for stations, lines, and peripherals. Each PCB measures 7.5 x 5.5 inches (190 x 140 mm) and mounts in the slot with a 44-pin back...

Universal Slot PCBs Functional Block Diagrams Strata CTX General Description 11/02 21 Functional Block Diagrams The Functional Block Diagrams show the PCBs and interface connectors used for connecting the stations and peripherals (see Figures 6 ~ 9 ). Figure 6 CTX100 System Processor and Option Inte...

Strata CTX General Description 11/02 25 Telephones and Peripherals 5 This chapter discusses the Toshiba 3000-series digital telephones, as well as peripherals that are compatible with Strata CTX BDKU telephone interface circuit card. The 3000-series telephones come with a number of enhanced features...

Telephones and Peripherals DKT3000-series Telephones 28 Strata CTX General Description 11/02 Liquid Crystal Display (LCD) Models The DKT3010-SD and DKT3020-SD models display up to 24 characters x two lines of information and provide four Soft Keys. The DKT3014-SDL has 12 Soft Keys and a 24-character...

Telephones and Peripherals DKT3000-series Telephones Strata CTX General Description 11/02 29 DKT3001 The DKT3001 is a Digital Single Line Telephone. It looks similar to the other 3000-series telephone, but it has a smaller footprint. It is narrower because there are no flexible buttons and no LCD. D...

Telephones and Peripherals DKT3000-series Upgrade Options 30 Strata CTX General Description 11/02 DKT3000-series Upgrade Options Toshiba 3000-series digital telephones can be upgraded with the following options. Digital Add-on Module (DADM3020) The DADM3020 adds 20 feature buttons to DKT3000-series ...

Telephones and Peripherals Cordless Digital Telephones 32 Strata CTX General Description 11/02 Cordless Digital Telephones Toshiba offers two cordless digital telephone models, the DKT2104-CT and the DKT2004-CT. These cordless digital telephones bring mobility and productivity to office telephones. ...

Telephones and Peripherals CTX Attendant Console Strata CTX General Description 11/02 33 DKT2004-CT The DKT2004-CT features spread-spectrum technology providing clarity and unsurpassed range several times greater than conventional analog cordless telephones. Spread-spectrum technology offers extreme...

Telephones and Peripherals Peripherals Strata CTX General Description 11/02 35 The CTX Attendant Console also enables an attendant to manage console settings, maintain a user directory, and view call statistics. The Console provides a Name/Number search that works with automatic or manual call handl...

Telephones and Peripherals Cabling and Connectors 36 Strata CTX General Description 11/02 Door Phone/Lock Control Unit (DDCB) The DDCB can support as many as three door phones (MDFBs) or two door phones (MDFBs) and one door lock control relay. Using the door lock control, digital station users can u...

Strata CTX General Description 11/02 37 Features 6 This chapter contains the Strata CTX100 and CTX670 features. They are presented in alphabetical order to make it easy to locate each feature. Account Codes Account Codes are often used for cost allocation of the call or the time the caller was invol...

Features Automatic Busy Redial 38 Strata CTX General Description 11/02 Automatic Busy Redial Automatic Busy Redial (ABR) enables a digital or standard telephone user to automatically redial a busy outside number multiple times at programmed intervals. Strata CTX supports a maximum of 16 or 32 simult...

Features Automatic Callback (ACB) Strata CTX General Description 11/02 39 Agent Priority Routing (Enhanced Feature) The Agent pool can be expanded when traffic gets heavy based upon agent priority levels. When all agents are busy at one level, calls automatically get distributed to agents at the nex...

Features Automatic Release 40 Strata CTX General Description 11/02 Automatic Release The system will automatically release line connections under certain conditions. Automatic Release from Hold When a line is on hold and the held party hangs up, the line is automatically released. Individual loop st...

Features Call Forward Strata CTX General Description 11/02 41 Call Forward Call Forward diverts internal and external calls intended for a Directory Number [DN] to a destination specified for that [DN], under calling conditions specified for that [DN]. Call Forward may be activated from the station ...

Features Call History 42 Strata CTX General Description 11/02 Call Forward Destination Whether using Station or System Call Forward, the CF destination can be an internal Directory Number, a Hunt or ACD Group, Voice Mail, or a public or private network telephone number. In the last case, the forward...

Features Call Park Strata CTX General Description 11/02 43 Call Park Call Park gives any station, regardless of type, a method for holding calls. By parking a call, you are free to make other calls and retrieve the call at a later time or use the paging system to announce a call to be picked up by s...

Features Caller Identification 44 Strata CTX General Description 11/02 When a station is busy with a call and another call is being received, a tone alerts the caller of a pending call. On LCD telephones, the Caller ID information displays for 10 seconds. The combined effect of the Call Waiting aler...

Features Cancel Button Strata CTX General Description 11/02 45 Off-hook Camp On A station caller who dials a busy station or line access code can remain off-hook to be automatically connected when the station or line becomes idle. After dialing a busy [DN] and receiving busy tone, the caller can jus...

Features Computer Telephony Integration (CTI) 46 Strata CTX General Description 11/02 Computer Telephony Integration (CTI) CTI combines the capabilities of the Strata CTX digital business telephone system with custom functionality provided by computer applications. This can be provided through the o...

Features Continuous DTMF Tone Strata CTX General Description 11/02 47 Standard telephones and/or VM devices can establish tandem analog CO line connections and then release from them without disconnecting the tandem connection in the Strata CTX. After releasing from a tandem call, reconnecting to th...

Features Day/Night Mode – Auto Schedule 48 Strata CTX General Description 11/02 Day/Night Mode – Auto Schedule The system has three operating modes that are based on the time-of-day, day-of-the-week, and up to 128 holiday schedules. The operating modes are Day, Day2, and Night. Each mode controls th...

Features Destination (Toll) Restriction Strata CTX General Description 11/02 49 Destination (Toll) Restriction Strata CTX offers Destination Restriction as a major expansion of traditional Toll Restriction. Historically, Toll Restriction was used to prevent the unauthorized use of toll prefixes to t...

Features Digital Pad 50 Strata CTX General Description 11/02 Digital Pad The Strata CTX digital pad (decibel loss) is activated for the receiving path of the terminal, external line or resource. The system adjusts for differing transmission levels between internal and external devices. This is very ...

Features Directory Numbers Strata CTX General Description 11/02 51 Directory Numbers A Directory Number [DN], sometimes called an “extension number,” is the number someone must call to reach a destination within the system. Each [DN] is assigned to a flexible button on a digital telephone or as the ...

Features Distinctive Ringing 52 Strata CTX General Description 11/02 Distinctive Ringing Users sometimes need to distinguish the ringing of one button on their phone from another button and sometimes stations in close proximity to one another need to distinguish the calls on one desk from another. T...

Features DTMF Receivers Strata CTX General Description 11/02 53 DTMF Receivers DTMF receivers are used when receiving incoming DNIS DID, Tie or DISA line calls and when originating calls with standard tone-dial telephones. Voice mail systems also require DTMF receivers for a number of VM features, e...

Features Enhanced E911 54 Strata CTX General Description 11/02 Enhanced E911 Enhanced 911 calling means the routing of a call to the appropriate Public Safety Answering Position (PSAP) accompanied by Caller Emergency Services Identifier (CESID). The CESID identifies the location to which emergency s...

Features Flexible Numbering Strata CTX General Description 11/02 55 Flexible Numbering The Strata CTX allows the system-numbering plan to be customized for the user’s needs. Directory numbers, line and feature access codes, and Network Coordinated Numbering can be established uniquely in each system...

Features Hot Dialing 56 Strata CTX General Description 11/02 Call Hold This is the most commonly used. Call Hold temporarily suspends a call, allowing the station user to do other things, including using the phone. Callers on hold can receive music or announcements as described in the Music-on-hold ...

Features Least Cost Routing (LCR) Strata CTX General Description 11/02 57 ISDN service comes in two forms: • Primary Rate Interface (PRI) supports simultaneous voice or data connections (eight, 16 or 23). PRI is similar to digital T1 service and uses two pairs of wires from your phone company. The R...

Features Live System Programming 58 Strata CTX General Description 11/02 Group CO Line Button Group CO line buttons are like individual CO line buttons except these buttons represent all the lines for a particular ISDN Channel Group. This enables ISDN channels to operate similar to analog CO lines o...

Features Override 60 Strata CTX General Description 11/02 This enables groups of remote workers to use Toshiba digital telephones to have seamless access to the main location’s telephone system and voice mail system. Remote employees have transparent access to all the same capabilities as if they we...

Features Paging Strata CTX General Description 11/02 61 Paging The Strata CTX has a paging interface that supports a Toshiba External Speaker (HESB) or a customer-supplied amplifiers and speakers for Paging, Night Ringing over Page, and BGM applications. Users can access any of the Paging options by...

Features Privacy 62 Strata CTX General Description 11/02 Each DPFT provides interface for eight power failure telephones. A Standard Station Interface (RSTU) circuit card is required to supply the DPFT with a -24VDC control power and ground connections. The number of Power Failure telephones availab...

Features Speed Dial Strata CTX General Description 11/02 63 Speed Dial This feature, sometimes known as automatic dialing or one-touch dialing, enables the customer to assign dialing codes to telephone numbers that are frequently called. Strata CTX offers three forms of Speed Dial: System Speed Dial...

Features Station Hunting 64 Strata CTX General Description 11/02 Station Hunting A series of Directory Numbers (DNs) can be organized in groups in such a way that if a called [DN] is busy the call will try to ring another [DN] in the group. If that [DN] is busy it will hunt to a third [DN], etc. Tel...

Features Station Message Detail Recording (SMDR) Strata CTX General Description 11/02 65 Station Message Detail Recording (SMDR) For each incoming, outgoing or tandem call, the Strata CTX can generate a record that includes details of the call, including the originating station or trunk, the start t...

Features System Fault Finding and Diagnostics 66 Strata CTX General Description 11/02 Centralized Attendant One attendant can serve an entire Strata Net. Station users only need to dial “0” to reach the centralized attendant regardless of the node in which they reside. The attendant can reach any st...

Features Transfer Strata CTX General Description 11/02 67 Event and System Administration Logs Events such as station buttons pushed or lines accessed are stored in an Event Log. All actions made by the System Administration user are logged. Both logs may be called up at a later time. Automatic Faul...

Features User Programming Mode 68 Strata CTX General Description 11/02 Transfer Immediate Call Transfer Immediate simplifies the transfer of calls for users of digital display telephones. With a conversation in progress, the display phone user presses the TRNS Soft Key and dials the transfer destina...

Features Voice or Tone Signaling Strata CTX General Description 11/02 69 • One Touch – Users can set speed dial and custom feature access code sequences for One Touch buttons. • Background Music – Users can select the music source (up to 15 sources) that will play on their telephone’s speaker when t...

Features Volume Control 70 Strata CTX General Description 11/02 Toshiba Proprietary Integration Toshiba proprietary integration provides the highest functionality between the Strata CTX and a Stratagy voice processing system. Toshiba proprietary integration requires the BSIS interface for control si...

Strata CTX General Description 11/02 71 Appendix – Specifications This appendix includes detailed information on the items listed below. The sections in this appendix apply to both the Strata CTX100 and CTX670, unless otherwise stated. • Environmental Characteristics • CTX100 Power Considerations • ...

Appendix – Specifications CTX100 Power Considerations 72 Strata CTX General Description 11/02 CTX100 Power Considerations The power supply in each CTX100 Base and Expansion Cabinet furnishes power to all of the stations and some of the interface peripherals (see Table 18 ). The primary AC power for ...

Appendix – Specifications Reserve Power Strata CTX General Description 11/02 73 Reserve Power Two or four customer-supplied 12VDC reserve batteries (80 ampere-hours max.) can be connected to either system to maintain normal operation during a power failure (see Tables 20 ~ 23 ). The batteries are ke...

Appendix – Specifications Hardware Compatibility 74 Strata CTX General Description 11/02 Hardware Compatibility PCB compatibility for the Strata DK280, DK424, DK424i, CTX100 and CTX670 systems is shown in Table 24 . Table 24 Hardware Compatibility Category Unit Name DK280 & DK424 DK424i CTX100 C...

Appendix – Specifications Public Network Requirements 76 Strata CTX General Description 11/02 Public Network Requirements The PCB requirements for connecting to the public network are shown in Table 25 . Table 25 PCB Network Requirements PCB/Interface Facility Interface Code Network Jack Ringer Equi...

Appendix – Specifications Station Loop Lengths Strata CTX General Description 11/02 77 Station Loop Lengths In a single site installation, the Base and optional Expansion Cabinets must be placed within the allowed maximum distance of each other as designated by Table 26 . Table 26 Station Loop Lengt...

Appendix – Specifications Standard Telephone Ringer Specifications 78 Strata CTX General Description 11/02 Standard Telephone Ringer Specifications Specifications for standard telephone ringers appear in Table 27 . Table 27 Standard Telephone Ringer Specifications 3000-series Telephone Option PCBs D...

Appendix – Specifications System Tones 80 Strata CTX General Description 11/02 System Tones Tones which can be heard from speaker or handset are described in Table 30 . Table 30 Call Progress Tones Tone Name Conditions Ringing Cadence Prime Dial Tone Prompting to dial [DN] or access code or to press...

Strata CTX General Description 11/02 83 Index A ABR license control, 4 , 7 , 8 account codes, 37 ACD license control, 7 server, 7 , 38 ACTU, 2 add-on modules, 37 capacities, 11 ADKU, 17 advisory messages, 37 AETS, 3 alternate answer point, 37 AMDS (modem), 3 analog hold, 55 ANI, 13 ARCS, 3 attendant...