Siemens Profiset 3030 - User Manual

Step by step How to use this Manual 10 Display Indications Profiset 3030 The first line displays Time and Date. The second line displays the number of the called ex- tension, for example, and system messages. The third line displays the extension number and sys- tem messages pertaining to feature se...

How to use this Manual 11 Step by step Notes: The Mute/Internal key will function as Internal when Automatic Seizure of an External Line is activated. In all other cases it functions as Mute . On the E821 and E822 System Telephone the Mute function cannot be assigned to a programmable key. On E 821 ...

How to use this Manual 13 Step by step System Support Technician The Support Technician is the person responsible for programming your HiPath 1100. The Support Technician has all the necessary tools and information available in order to carry out his/her job.. Assistance with Troubleshooting First c...

Using the HiPath 1100 Features 14 Using the HiPath 1100 Features Considerations The descriptions and explanations of all available features HiPath 1100 are based on a Profiset 3030 system telephone. Check specific procedure to be followed for the different system telephone models. For information on...

Using the HiPath 1100 Features 15 Note: The number of external lines and extensions available depends on the system’s configura- tion. Profiset 3030, E822 ST and E821 ST Keys System signaling tones During feature configuration the system uses the following signaling tones: Function Profiset 3030 E82...

Functions used for making calls 17 Step by step Functions used for making calls Making Calls Considerations • When authorized, it allows you to call external num- bers 1 on a public network. • The HiPath 1100 can also be programmed to require pressing the "Internal" key before an internal nu...

Functions used for making calls 19 Step by step ...Using Automatic Seizure of an Active External Line • For an internal call : Press the "INTERNAL" key. Enter an extension number (e.g., 11/101). • For external calls : Enter the external number you want to call. Wait for the call to be answer...

Step by step Functions used for making calls 20 Switching to Speakerphone Required: Conversation using the handset. e Press and hold the SPEAKER key while placing the handset on the hook. Then release the key and resume the call.. Switching to Handset Required: Conversation using the speakerphone. e...

Functions used for making calls 21 Step by step Seizure of a Specific Digital Line Seizing a specific line selects that line for generating an external call or a call to another PABX. Enter the number of the external line (e.g., 801). Wait for a dial tone. Enter the external number you want to call....

Step by step Functions used for making calls 22 • to = System Speed Dialing • to = Individual Speed Dialing Wait for the call to be answered. Initiate conversation. Programming Individual Speed Dialing The speed dialing numbers stored in the Individual Speed Dialing directory are only available for ...

Functions used for making calls 23 Step by step Entering Letters 1x Letter A 2x Letter B 3x Letter C 4x Number 2 1x Letter D, and so on. Optional An Interdigit Pause ("P") can be added by pressing the Redial key. Press to confirm. Or If you make a mistake: Select and press to confirm. All in...

Step by step Functions used for making calls 24 or If a number is displayed, you can view the name asso- ciated to it. Select and confirm. or Delete all abbreviated number entries. Select and press to confirm. Or Select and press to confirm. Phonebook Search A Phonebook Search or and alphanumeric se...

Functions used for making calls 25 Step by step If no match is found for the letters entered or if it is not possible to enter letters at the moment, you will hear a short beeping sound. Optional Select and press to confirm. It deletes the last character that was entered If all characters are delete...

Functions used for making calls 27 Step by step Consultation about time of call and additional call-er information Required: The record wanted is shown in the caller list during the consultation. . Select and press to confirm. Or or or Calling a Number from a Caller List 1 Required: The record wante...

Step by step Functions used for making calls 28 or Enter the code for confirming a line reservation. Wait for a confirmation tone. or Replace the handset or press the SPEAKER key. Wait for a recall when an external line becomes avail- able. When a line becomes available... The telephone rings (a dis...

Functions used for making calls 29 Step by step Recall 1 This feature allows you to automatically place a call to an extension or external number (over an ISDN line) that is unavailable at the moment. The call will go through as soon as the line is available. Required: The destination of the call is...

Step by step Functions used for making calls 30 The telephone rings (a distinctive ring). The display shows "RECALL FROM:......" and the num- ber you want to call. or Lift the handset or press the SPEAKER key. Wait for the call to be answered. Initiate conversation. Recall Verification/Deact...

Functions used for making calls 31 Step by step Silent Monitoring 1 Silent Monitoring allows a user to override a call without sending a beep (for certain countries only). Required: There is a conversation in progress at the call destination. Select and press to confirm. Or Enter the code for Silent...

Step by step Functions used for making calls 32 Wait a few seconds until the display shows "CAMP-ON" and the busy signal changes to a ring. Wait for the call to be answered. Hotline 1 The Hotline feature allows an extension to automatically generate a call to a pre-programmed number in the S...

Functions used for making calls 33 Step by step Direct Communication Call This features enables sending voice messages to Profiset 3030 telephones using the speakerphone. A message can be sent to an extension or a Call Group (CG) When a message is sent, the called party hears a warn- ing signal befo...

Step by step Functions used for making calls 34 LCR 1 The LCR (Least Cost Routing) is designed to lower tele- phone communications costs. When LCR is enabled, all outgoing calls are routed to provide the least expensive connection costs. A table is created listing all times of the day, days of the w...

Functions used for making calls 35 Step by step ACS 1 With ACS (Alternative Carrier Selection) the system can be set to use a specific carrier regardless of user’s se- lection. This feature allows you to choose the carrier that offers the best rates at the specified calling time or to select a defau...

Step by step Functions used for making calls 36 Wait for the call to be answered. Initiate conversation. Timer for Outgoing External Calls 1 This setting specifies a maximum time for the duration of an outgoing external call for each extension. The time count starts upon connection of a call and it ...

Functions used for making calls 37 Step by step DISA 1 DISA (Direct Inward System Access) is a feature that al- lows you to make an external call from an external tele- phone (as if it was an extension) through your system. In addition, the following features can activated or deac- tivated: • ”Inter...

Functions used when Making a Call 39 Step by step Enter the external number you want to call. Wait for the call to be answered. Initiate conversation. At his time, the called destination receives the Caller ID information displaying the number 3415565, even though the call has been originated from n...

Step by step Functions used when Making a Call 40 or Enter the code for returning to the first call. Wait to return. Proceed with the conversation. Transfer 1 The Transfer feature allows an extension to transfer a call to another extension or to an external number Required: A call is in progress. Se...

Functions used when Making a Call 41 Step by step Toggle The toggle feature allows switching conversations be- tween two calls. Required : A consultation is in progress. Select and press to confirm. or Press to access the Service Menu. Enter the code for switching between two calls. or Press the ...

Step by step Functions used when Making a Call 42 Parking 1 The Parking feature can place up to 10 internal or exter- nal calls on hold and answer these at any extension. Required: A call is in progress. Press to access the Service Menu. Select and press to confirm. or Press to access the Service Me...

Functions used when Making a Call 43 Step by step Suffix Dialing 1 Suffix Dialing allows an extension to send information or MF commands during a call (e.g., for telebanking). Required: There is a call in progress and the system ac- cessed is ready to receive information/codes. Enter the information...

Functions used for Receiving Calls 45 Step by step Functions used for Receiving Calls Answering Calls Extensions receive different ringing signals and tones depending on the type of call being received and the specified country setting . For example, some types of ringing signals are: • When receivi...

Step by step Functions used for Receiving Calls 46 Answering a Call on Hold If there is an intermittent signal in the background when a conversation is in progress, it means there is a second or an urgent call being made to that extension. Required: A call is in progress. Select and press to confirm...

Functions used for Receiving Calls 47 Step by step Pickup Group 1 The Group Pickup feature allows any group extension to answer a call that rings at a different extension belong- ing to the same group (Ask your system’s Support Tech- nician). Required: The extension rings briefly. The display shows:...

Step by step Functions used for Receiving Calls 48 Call Forwarding 1 It allows rerouting an incoming call to a specified exten- sion, group or external number. Internal Internal Call Forwarding reroutes calls made to an ex- tension to another specified extension or to a Voice Mail Server, Call Group...

Functions used for Receiving Calls 49 Step by step Wait for a dial tone. Then the number you want to call. Press to confirm. When there is no answer 1 The Call Forwarding - No Answer feature allows rerout- ing a call made to a specific extension to another exten- sion, a Voice Mail Subscriber Group ...

Step by step Functions used for Receiving Calls 50 For Fax/DID 1 When a Fax/DID module is installed, calls can be for- warded to Auto-Answering Mode. Enter the type of Call Forwarding wanted:1. - Immediate Call Forwarding 2. - Call Forwarding - No Answer Enter the Call Forwarding destination number....

Functions used for Receiving Calls 51 Step by step Required: The extension has permission for conditional Call Forwarding and the system is connected to a PC that has a TSB application installed. 1. Rules and conditions for Call Forwarding can be con- figured for each extension by using a Windows TS...

Step by step Functions used for Receiving Calls 52 Do Not Disturb 1 The Do Not Disturb feature prevents internal and exter- nal calls from being directed to an extension while al- lowing it to continue making calls. When the handset is lifted there is a distinctive dial tone to remind the user that ...

Step by step Functions used for Receiving Calls 54 Message Waiting Indicator (MWI) 1 The Message Waiting Indicator (MWI) is used in the Hi- Path 1100 to help manage voice mail. With this feature when a mailbox (internal or external) receives a new message, a signal or tone indicates that there is a ...

Functions used for Receiving Calls 55 Step by step Press to confirm. or Select and press to confirm. Programming a Key as a MWI for the External Server 1 A programmable telephone key is assigned as an indi- cator for a new message in the mailbox by using an ex- ternal Voice Mail Server. Press to acc...

Step by step Functions used for Receiving Calls 56 or or Press to access the Service Menu. or Enter the code for activating or deactivating internal MWI. The display shows that this feature is enabled. or The display shows that this features is disabled. Enter the extension number assigned to the ma...

Functions used for Receiving Calls 57 Step by step Voice Mail Forwarding With this feature calls that are received at a specified extension can be forwarded to a Voice Mail Server (See ( Æ page 48). Leaving a message Most callers access the called party mailbox when the called party is not at the us...

Step by step Functions used for Receiving Calls 58 – The caller hears a greeting/music while waiting for the call to be answered. For example, "Hello. All our Attendants are busy at the moment. Please wait on the line" – At the end of the greeting the caller may leave a message. For example,...

Step by step Functions used for Receiving Calls 60 Second Attendant 1 When a Second Attendant is configured, it receives calls forwarded by the First Attendant (an extension or group) to the Second Attendant (an extension or group). This occurs when the First Attendant is not available or does not a...

Functions used for Receiving Calls 61 Step by step Groups 1 A Group consists of extensions joined by type or prox- imity. Its goal is to prevent calls from going unanswered when an extension is busy or absent. Call Groups (CG) When a call to a Call Group (CG) is received, it rings at all the extensi...

Step by step Functions used for Receiving Calls 62 Hunt Group (HG) and Call Group (CG) Login and Logout 1 Hunt Group (HG) and Call Group (CG) login and logout allow an extension to join or exit one or more of its groups at anytime. Group Login/Logout Select and press to confirm. or or or Enter your ...

Step by step Functions used for Receiving Calls 64 UCD Subscriber Groups 1 Each UCD (Uniform Call Distribution) Subscriber Group is formed by a maximum of 32 extensions. These exten- sions are assigned to answer calls destined to a specific number that identifies the group. The users of these extens...

Step by step Functions used for Receiving Calls 66 Select and press to confirm. The ringing signal for all groups is enabled/disabled. Available/Unavailable Agent for a UCD Group Enables an Agent to start receiving calls within a group or to stay away from the group, for example, in the event of a m...

Functions used for Receiving Calls 67 Step by step or Collect Call Barring When this feature is activated, the system automatically rejects all incoming collect calls over a digital line. Calls received over an analog line are rejected only at the mo- ment they are answered. Types of Collect Call Ba...

Step by step Miscellaneous functions 68 Miscellaneous functions Changing the Password for the Elec-tronic Lock This is a security feature that protects against unautho- rized use by setting a personal password. Press to access the Service Menu. Select and press to confirm. or Enter the code for chan...

Miscellaneous functions 69 Step by step or or Enter the code for deactivating the electronic lock. Enter your 5-digit password (the default is: 00000). The display shows that this feature is enabled. or The display shows that this features is disabled. Music on Hold This feature plays pre-programmed...

Step by step Miscellaneous functions 70 Busy signal when extension is busy This features allows all telephones in the "Busy Signal" Group to automatically switch to a busy signal when a member of the group has a call in progress (see Pro- gramming a Digital Trunk - Busy Signal, in the Progra...

Miscellaneous functions 71 Step by step Enter the country code (up to 8 digits). The code is stored and the system is restarted. Country Code Brazil 14463075 Chile 30259680 Portugal 37496521 Vietnam 48220818 Thailand 50692539 Ukraine 50889647 Mexico 51911111 Pakistan 51951328 Greece 52632505 French ...

Miscellaneous functions 73 Step by step Relay 1 The relay on the HiPath 1120 music module is used to control all peripheral equipment, such as the Door Opener, etc. Press to access the Service Menu. Select and press to confirm. or or or Enter the code for activating or deactivating the relay. If a F...

Step by step Miscellaneous functions 74 or Enter the code for checking the status of the relay. Activating/Deactivating a General Alarm If the Support Technician configured the alarm feature for your extension, it will ring whenever there is an alarm condition on the HiPath 1100. Answer the call to ...

Miscellaneous functions 75 Step by step Alarm clock The Alarm Clock allows you to program an extension to send the user a reminder at a specific time, at fixed time intervals or cyclically. To use this feature you must specify and store the time when the reminders alerts should be sent. Time alerts ...

Step by step Miscellaneous functions 76 Select and press to confirm. All digits that were entered are deleted and the display returns to the Time Remind- er options. Enter the hour in a 4-digit format. For example, 0905 for 9:05 a.m. or 1430 for 2:30 p.m. Press to confirm. or If you make a mistake: ...

Miscellaneous functions 77 Step by step COS (Class of Service) Changeover 1 The COS Changeover feature authorizes the user to use a different system extension temporarily to make calls as if he was at his own extension but with a lower class of service. Press to access the Service Menu. Select and p...

Step by step Miscellaneous functions 78 or or Enter the code for deactivating Data Protection. Call Waiting Signaling Tone With this features you can block/allow a second call to automatically send a signal (call waiting) when a conver- sation is in progress. Required: The extension being called is ...

Miscellaneous functions 79 Step by step Deactivating a Feature The feature Function Deactivation allows an extension to deactivate the following features simultaneously: • Call Forwarding (Conditional and Immediate Uncon- ditional ) • Headset • Do Not Disturb • Do Not Disturb • Data Protection • Ala...

Step by step Miscellaneous functions 80 Deactivation or Replace the handset or press the SPEAKER key Room Monitor ... From an Extension Enter the extension number for the room you want to monitor (e.g., 11/101). Wait. The user calls the extension assigned to the fea- ture to hear the audio signals p...

Miscellaneous functions 81 Step by step The Support Technician may also specify a time for au- tomatically activating/deactivating Night Service. Auto- matic Night Service does not function when Manual control is on. Select and press to confirm. or Select and press to confirm. or or Enter the code f...

Step by step Miscellaneous functions 82 swered after the specified timeout (default is 30 seconds), the call is rerouted to the Overflow exten- sion. 4. When an MSN number is assigned to an extension number. The extension assigned is forwarded to another extension. The incoming MSN call will ring at...

Miscellaneous functions 83 Step by step Activating System Programming The System Programming Mode allows extension 11 on the HiPath1120/1150 and extension 101 on the HiPath 1190 to access the programming codes and change sys- tem features. Press to access the Service Menu. Select and press to confir...

Step by step Miscellaneous functions 84 The remote programmer must now enter the system’s password on an MF telephone (the default is 31994) and wait for a confirmation tone. To set the required configuration, proceed as if the re- mote telephone was locally connected to the system. If there is a DI...

Miscellaneous functions 85 Step by step The system will be available for remote configuration via the application for a specified time period. Fax Received If the system has a Fax/DID Module and a fax machine, you can program a key to indicate when a fax was re- ceived. Required: Fax/DID Module inst...

Step by step Miscellaneous functions 86 Redial When using E821 ST System Telephones, the last num- ber dialed is stored and can be redialed by pressing the Redial key or a key programmed for such a function (the first of the programmable keys). Press the "REDIAL" key. or a Press the Redial k...

Miscellaneous functions 87 Step by step Programming the Keys 1 The Key Programming feature allows an extension to assign functions to a system telephone’s programma- ble keys. Procedure for programming the keys Press to access the Service Menu. Select and press to confirm. or Enter the code for prog...

Step by step Miscellaneous functions 88 Features for Programmable Keys Programmable keys can be set to enable the following features: The feature can now be activated by pressing the key. For features that can be activated or deacti- vated, such as "DO NOT DISTURB", simply press the appropri...

Step by step Miscellaneous functions 90 Programming the Procedure Key You can store numbers and functions that include more than one action, that is, you can assign multiple com- mands to a single telephone key. Thus it is possible, for instance, to store a Cost Code function with all its required d...

Miscellaneous functions 91 Step by step Printing Key Labels This feature allows you to print labels for programmable keys according to the functions for which they are con- figured, including Operator Terminal functions. This service is available on HiPath 1100 Manager (Ad- vanced Configuration ->...

Miscellaneous functions 93 Step by step Virtual Keypad With the "Virtual Keypad" an increased number of pro- grammable keys becomes available. The same key is used to indicate the status of two different features. For example, on the main keypad it indicates when Night service is enabled, an...

Step by step Miscellaneous functions 94 System Telephone with a display. Press to access the Service Menu. Select and press to confirm. or Enter the code for programming a key. Select a programmable key. If the key is already pro- grammed for another function, this information will be displayed. Pre...

Special functions for ISDN lines 95 Step by step Press to access the Service Menu. Select and press to confirm. Enter the date (day, month and year) in a 6-digit format. For example, 110903 for November 9, 2003. Press to confirm. or If you make a mistake: Select and press to confirm. All digits that...

Step by step Special functions for ISDN lines 96 or or or Enter an option. Enter the external destination number (without external code). Press to confirm. When making a PMP call: Enter the MSN/DID number assigned to the extension. Press to confirm. or If you make a mistake: Select and press to conf...

Special functions for ISDN lines 97 Step by step Malicious Caller ID (Call Trace) 1 Allows a local carrier to identify external and malicious anonymous callers. The caller ID can be determined during a call or up to 30 seconds after a call. However, it is critical that the handset remains off the ho...

Practical Guide 99 Step by step Practical Guide Care of the Telephone • To clean the telephone use a slightly damp cloth or an antistatic cloth. Never wipe the phone with a dry cloth! • If necessary, you may use a diluted mild detergent (commercially available). After cleaning, thoroughly remove the...

Step by step Practical Guide 100 System Error Messages This function provides indication that an error occurred in the system. The error is signaled on the keys and on the displays of system telephones. Required: System Telephone with a display. Select the key programmed for indicating system error ...

102 Index Index A ACS .............................................................. 35 Activating/deactivating a general alarm deactivating a general alarm ................ 74 Alarm clock ................................................. 75 deleting/checking a scheduled timereminderscheduled .........

Feature Codes 106 Feature Codes Symbols Numbering Plan Symbols Explanation , , ... Enter numbers, keys, password, internal or external numbers, etc. Signaling with a short beep / Lift/Replace the handset Initiate conversation d Press the Flash/Fil key. X and Y Numeric variables Feature Key/ Service ...

Feature Codes 107 Features Features can be selected as follows: 1. Using the Navigation keys in the Main Menu 2. Using the Feature key then browsing the feature option list 3. Using the Feature key and its associated Feature Code ; 4. Programmable key ; 5. Using a Feature Code System Telephone Featu...

Feature Codes 108 Seizure of an External Line Functions used when making calls Speaker Activate/deactivate speakerphone g Activate/deactivate speaker g Virtual Keypad = Virtual keypad is enabled 0 = Main keypad is enabled Checking Relay Status Feature Code External call External call using a group o...

Feature Codes 110 Functions used during calls Feature Code Cost Code cost code number Conference number Consultation (To end a consultation wait for the call to be disconnected) Parking + (“X” is from 0 to 9) Recovering a parked call + ("X" is from 0 to 9) Toggle (Use after consultation, for...

Feature Codes 111 Functions used when receiving calls Feature Code Accessing a Mailbox Voice Mail Group Answering a Call on Hold or or Group Pickup or Individual Pickup extension Call Forwarding on an analog line: Call Forwarding to an exter- nal number external Internal Call Forwarding extension, V...

Feature Codes 112 Miscellaneous Functions Consultation from an exter- nal extension your external number + password extension Feature Code Door Opener (After answer by the Entrance Telephone) General Alarm Deactivation password Electronic Lock password change current password new password confirm ne...

Feature Codes 114 Alarm Clock UCD Subscriber Group Functions COS (Class of Service) Changeover extension password Feature Code Alarm Clock Daily time (e.g., 1230) Alarm Clock Daily, except weekends time (e.g., 1230) Alarm Clock After a specified time time (e.g., 1230) Alarm clock For a specified dat...

Feature Codes 115 Satellite PABX Functions for ISDN Lines Feature Code Flash on External Analog Line Operation as a Satellite PABX line # ("X" is from 0 to 9) Feature Code Immediate Call Forwarding for MSN Activation external MSN Immediate Call Forwarding for MSN Deactivation Call Forwarding...