Samsung Galaxy J5 (2016) - User Manual

Basics 6 Device overheating situations and solutions When the device heats up while charging the battery While charging, the device and the charger may become hot. During wireless charging or fast charging, the device may feel hotter to the touch. This does not affect the device’s lifespan or perfor...

Basics 7 When the device heats up during use When you use features or apps that require more power or use them for extended periods, your device may temporarily heat up due to increased battery consumption. Close any running apps and do not use the device for a while. The following are examples of s...

Basics 8 Do the following when the device heats up: • Keep the device updated with the latest software. • Conflicts between running apps may cause the device to heat up. Restart the device. • Deactivate the Wi-Fi, GPS, and Bluetooth features when not using them. • Close apps that increase battery co...

Basics 9 Precautions for operating environment Your device may heat up due to the environment in the following conditions. Use caution to avoid shortening the battery’s lifespan, damaging the device, or causing a fire. • Do not store your device in very cold or very hot temperatures. • Do not expose...

Basics 10 Device layout and functions Package contents Check the product box for the following items: • Device • USB cable • Earphone • USB power adaptor • Quick start guide • The items supplied with the device and any available accessories may vary depending on the region or service provider. • The...

Basics 11 Device layout Front camera Microphone Back key Flash Proximity sensor Receiver Power key Multipurpose jack Headset jack Touchscreen Recents key Home key Volume key Back cover Rear camera Loud speaker Main antenna NFC antenna (NFC-enabled models) Flash GPS antenna

Basics 12 • Connectivity problems and battery drain may occur in the following situations: – If you attach metallic stickers on the antenna area of the device – If you attach a device cover made with metallic material to the device – If you cover the device’s antenna area with your hands or other ob...

Basics 13 Battery Installing the battery 1 Remove the back cover. Be careful not to damage your fingernails when you remove the back cover. Do not bend or twist the back cover excessively. Doing so may damage the cover. 2 Insert the battery with the battery’s gold-coloured contacts properly aligned ...

Basics 14 3 Replace the back cover. Removing the battery 1 Remove the back cover. 2 Pull out the battery.

Basics 15 Charging the battery Charge the battery before using it for the first time or when it has been unused for extended periods. Use only Samsung-approved chargers, batteries, and cables. Unapproved chargers or cables can cause the battery to explode or damage the device. Connecting the charger...

Basics 16 Reducing the battery consumption Your device provides various options that help you conserve battery power. • Optimise the device using the device maintenance feature. • When you are not using the device, turn off the screen by pressing the Power key. • Activate power saving mode. • Close ...

Basics 17 SIM or USIM card Installing the SIM or USIM card Insert the SIM or USIM card provided by the mobile telephone service provider.For dual SIM models, you can insert two SIM or USIM cards so you can have two phone numbers or service providers for a single device. In some areas, data transfer ...

Basics 19 – Type 2 (SM-J710F/DS, SM-J710FN/DS, SM-J710FN/DD, SM-J710GN/DS) : 1 2 Do not insert a memory card into the SIM card slot. If a memory card happens to be lodged in the SIM card slot, take the device to a Samsung Service Centre to remove the memory card. 3 Replace the battery and back cover...

Basics 20 ► Dual SIM models : Using dual SIM or USIM cards (dual SIM models) If you insert two SIM or USIM cards, you can have two phone numbers or service providers for a single device. Activating SIM or USIM cards Launch the Settings app and tap Connections → SIM card manager . Select a SIM or USI...

Basics 21 Memory card (microSD card) Installing a memory card Your device’s memory card capacity may vary from other models and some memory cards may not be compatible with your device depending on the memory card manufacturer and type. To view your device’s maximum memory card capacity, refer to th...

Basics 22 Removing the memory card Before removing the memory card, first unmount it for safe removal.Launch the Settings app and tap Device maintenance → Storage → → Storage settings → SD card → UNMOUNT . 1 Remove the back cover. 2 Pull out the memory card. 3 Replace the back cover. Do not remove e...

Basics 23 Turning the device on and off Press and hold the Power key for a few seconds to turn on the device.When you turn on your device for the first time or after performing a data reset, follow the on-screen instructions to set up your device.To turn off the device, press and hold the Power key,...

Basics 24 Initial setup When you turn on your device for the first time or after performing a data reset, follow the on-screen instructions to set up your device. The initial setup procedures may vary depending on the device’s software and your region. 1 Turn on the device. 2 Select your preferred d...

Basics 26 Samsung account Introduction Your Samsung account is an integrated account service that allows you to use a variety of Samsung services provided by mobile devices, TVs, and the Samsung website. Once your Samsung account has been registered, you can keep your data up to date and secure acro...

Basics 27 3 Enter your email address and password, and then tap SIGN IN . If you forget your account information, tap Forgotten your ID or password? You can find your account information when you enter the required information and security code displayed that is on the screen. 4 Tap DONE to finish r...

Basics 28 Smart Switch Transfer data between mobile devices via Smart Switch. If you do not have the app, download it from Galaxy Apps or Play Store . Transferring data wirelessly via Wi-Fi Direct Transfer data from your previous device to your device wirelessly via Wi-Fi Direct. 1 On both devices, ...

Basics 29 Transferring backup data from a computer Transfer data between your device and a computer. You must download the Smart Switch computer version app from www.samsung.com/smartswitch . Back up data from your previous device to a computer and import the data to your device. 1 On the computer, ...

Basics 30 Samsung Cloud Back up data from your previous device to Samsung Cloud and restore the data to your new device. You must register and sign in to your Samsung account to use Samsung Cloud. Refer to Samsung account for more information. Backing up data 1 On your previous device, sign in to yo...

Basics 31 Understanding the screen Controlling the touchscreen • Do not allow the touchscreen to come into contact with other electrical devices. Electrostatic discharges can cause the touchscreen to malfunction. • To avoid damaging the touchscreen, do not tap it with anything sharp or apply excessi...

Basics 32 Dragging Tap and hold an item and drag it to the target position. Double-tapping Double-tap the screen. Swiping Swipe upwards, downwards, to the left, or to the right. Spreading and pinching Spread two fingers apart or pinch on the screen.

Basics 33 Home screen and Apps screen The Home screen is the starting point for accessing all of the device’s features. It displays widgets, shortcuts to apps, and more.The Apps screen displays icons for all apps, including newly installed apps. The screen may appear differently depending on the reg...

Basics 34 Switching between Home and Apps screens On the Home screen, swipe upwards or downwards to open the Apps screen. To return to the Home screen, swipe upwards or downwards on the Apps screen. Home screen Apps screen Moving items Tap and hold an item, and then drag it to a new location. To mov...

Basics 35 Creating folders Create folders and gather similar applications to quickly access and launch apps. 1 On the Home screen or the Apps screen, tap and hold an app, and then drag it over another app. 2 Drop the app when a folder frame appears around the apps.A new folder containing the selecte...

Basics 36 Editing the Home screen On the Home screen, tap and hold an empty area, or pinch your fingers together to access the editing options. You can set the wallpaper, add widgets, and more. You can also add, delete, or rearrange Home screen panels. • Adding panels: Swipe to the left, and then ta...

Basics 37 Indicator icons Indicator icons appear on the status bar at the top of the screen. The icons listed in the table below are most common. The status bar may not appear at the top of the screen in some apps. To display the status bar, drag down from the top of the screen. Icon Meaning No sign...

Basics 38 Lock screen Pressing the Power key turns off the screen and locks it. Also, the screen turns off and automatically locks if the device is not used for a specified period.The screen is locked with Swipe , the default screen lock method. Press the Power key or the Home key and swipe in any d...

Basics 39 Screen capture Capture a screenshot while using the device.Press and hold the Home key and the Power key simultaneously. You can view captured images in Gallery . It is not possible to capture a screenshot while using some apps and features. Notification panel When you receive new notifica...

Basics 40 You can use the following functions on the notification panel. Tap a notification and perform various actions. Clear all notifications. Launch Settings . Block notifications from apps. Quick setting buttons SIM and USIM card feature preferences. Tap to access the SIM card manager. (dual SI...

Basics 41 Entering text Keyboard layout A keyboard appears automatically when you enter text to send messages, create notes, and more. Text entry is not supported in some languages. To enter text, you must change the input language to one of the supported languages. Break to the next line. Delete a ...

Basics 42 Additional keyboard functions Tap and hold to use various functions. Other icons may appear instead of the icon depending on the last function that was used. • : Enter text by voice. Change the voice input settings. Start or pause entering text by voice. • : Enter emoticons. • : Change the...

44 Apps and features Installing or uninstalling apps Galaxy Apps Purchase and download apps. You can download apps that are specialised for Samsung Galaxy devices.Open the Samsung folder and launch the Galaxy Apps app. This app may not be available depending on the region or service provider. Instal...

Apps and features 45 Managing apps Uninstalling apps and using app sleep mode Tap and hold an app and select an option. • Disable : Disable selected default apps that cannot be uninstalled from the device. • Sleep : Put apps in sleep mode to save the battery by preventing them from running in the ba...

Apps and features 47 Making calls from call logs or contacts list Tap RECENTS or CONTACTS , and then swipe to the right on a contact or a phone number to make a call. If this feature is deactivated, launch the Settings app, tap Advanced features , and then tap the Swipe to call or send messages swit...

Apps and features 48 Receiving calls Answering a call When a call comes in, drag outside the large circle. Rejecting a call When a call comes in, drag outside the large circle.To send a message when rejecting an incoming call, drag the rejection message bar upwards.To create various rejection messag...

Apps and features 49 Options during calls During a voice call The following actions are available: • : Access additional options. • Add call : Dial a second call. The first call will be put on hold. When you end the second call, the first call will be resumed. • Extra volume : Increase the volume. •...

Apps and features 50 Adding a phone number to Contact Adding a phone number to Contacts from the keypad 1 Launch the Phone app. 2 Enter the number and tap ADD TO CONTACTS . If the keypad does not appear on the screen, tap to open the keypad. 3 Tap Create contact to create a new contact, or tap Updat...

Apps and features 51 Contacts Introduction Create new contacts or manage contacts on the device. Adding contacts Creating a new contact 1 Launch the Contacts app, tap , and then select a storage location. 2 Enter contact information. Select a storage location. Add an image. Open more information fie...

Apps and features 52 Importing contacts Add contacts by importing them from other storages to your device. 1 Launch the Contacts app and tap → Manage contacts → Import/Export contacts → IMPORT . 2 Select a storage location to import contacts from. 3 Tick VCF files or contacts to import and tap DONE ...

Apps and features 53 Sharing contacts You can share contacts with others by using various sharing options. 1 Launch the Contacts app and tap → Share . 2 Select contacts and tap SHARE . 3 Select a sharing method. Saving and sharing profile Save and share your profile information, such as your photo a...

Apps and features 54 Merging duplicate contacts When you import contacts from other storages, or sync contacts with other accounts, your contacts list may include duplicate contacts. Merge duplicate contacts into one to streamline your contacts list. 1 Launch the Contacts app and tap → Manage contac...

Apps and features 55 3 Enter a message. Access additional options. Enter a message. Add recipients from the contacts list. Enter emoticons. Attach files. Edit recipients. Send the message. 4 Tap to send the message. For dual SIM models, tap or to send the message. Viewing messages Messages are group...

Apps and features 56 Blocking unwanted messages Block messages from specific numbers added to your block list. 1 Launch the Messages app and tap → Settings → Block messages → Block numbers . 2 Tap INBOX or CONTACTS , select a contact, and then tap . To manually enter a number, tap Enter number , and...

Apps and features 58 Using secret mode In secret mode, you can separately manage open tabs, bookmarks, and saved pages. You can lock secret mode using a password. Activating secret mode In the toolbar at the bottom of the screen, tap Tabs → TURN ON SECRET MODE . If you are using this feature for the...

Apps and features 59 Email Setting up email accounts Set up an email account when opening Email for the first time. 1 Open the Samsung folder and launch the Email app. 2 Enter the email address and password, and then tap SIGN IN . To manually register an email account, tap MANUAL SETUP . 3 Follow th...

Apps and features 60 Camera Introduction Take photos and record videos using various modes and settings. Camera etiquette • Do not take photos or record videos of other people without their permission. • Do not take photos or record videos where legally prohibited. • Do not take photos or record vid...

Apps and features 61 Using swipe gestures Quickly control the preview screen by swiping in different directions. You can change the shooting mode, switch between cameras, or apply filter effects. Switching cameras On the preview screen, swipe upwards or downwards to switch between cameras. Front cam...

Apps and features 62 Viewing filter effects On the preview screen, swipe to the left to open the list of filter effects. You can apply a unique effect to your photos or videos.After selecting a filter, tap the preview screen and take a photo or record a video. This feature is only available in some ...

Apps and features 64 • Continuous shot : Take a series of photos of moving subjects. • HDR (Rich tone) : Take multiple shots in various exposures and combine them to create soft and rich colours. This feature may not be supported by some devices. • Night : Take brighter and clearer photos in low-lig...

Apps and features 65 Available options • : Change the exposure value. This determines how much light the camera’s sensor receives. For low-light situations, use a higher exposure. • : Select an ISO value. This controls camera light sensitivity. Low values are for stationary or brightly lit objects. ...

Apps and features 67 Sports Take a photo of fast-moving subjects.On the shooting modes list, tap Sports . Sound & shot Take a photo with sound. The device identifies the photos with in Gallery . On the shooting modes list, tap Sound & shot . Selfie Take self-portraits with the front camera. ...

Apps and features 68 Applying beauty effects You can modify facial features, such as your skin tone or face shape, before taking self-portraits. This feature is available only in Selfie mode. 1 On the preview screen, tap . 2 Select the options below to apply beauty effects to your face on the previe...

Apps and features 69 5 Slowly swivel the device left and then right or vice versa to take a wide self-portrait.The device will take additional photos when the white frame moves to each end of the viewfinder window. • Make sure to keep the white frame inside the viewfinder window. • The subjects shou...

Apps and features 72 Viewing images and videos Viewing images 1 Launch the Gallery app and tap PICTURES . 2 Select an image. Access additional options. Share the image with others. Add the image to favourites. Delete the image. Modify the image. View image details. You can create a GIF animation or ...

Apps and features 73 Viewing videos 1 Launch the Gallery app and tap PICTURES . 2 Select a video to play. Video files show the icon on the preview thumbnail. Lock the playback screen. Switch to the pop-up video player. Rewind or fast-forward by dragging the bar. Skip to the previous video. Tap and h...

Apps and features 74 Creating stories Create stories with various themes. 1 Launch the Gallery app and tap STORIES . 2 Tap → Create story . 3 Tick images or videos to include in the story and tap DONE . 4 Enter a title for the story and tap CREATE . To add images or videos to a story, select a story...

Apps and features 75 Deleting stories 1 Launch the Gallery app and tap STORIES . 2 Tap and hold a story to delete, and tap DELETE . Syncing images and videos with Samsung Cloud You can sync images and videos saved in Gallery with Samsung Cloud and access them from other devices. You must register an...

Apps and features 76 Multi window Introduction Multi window lets you run two apps at the same time in the split screen view. You can also run multiple apps at the same time in the pop-up view. Some apps may not support this feature. Split screen view 1 Tap to open the list of recently used apps. 2 S...

Apps and features 77 Using additional options Tap the bar between the app windows to access additional options. Adjusting the window size Drag the bar between the app windows up or down to adjust the size of the windows.When you drag the bar between the app windows to the top or bottom edge of the s...

Apps and features 78 Minimising the split screen view Press the Home key to minimise the split screen view. The icon will appear on the status bar. The app in the lower window will close and the app in the upper window will remain active in the minimised split screen view.To close the minimised spli...

Apps and features 79 Pop-up view This feature may not be available depending on the region or service provider. 1 Tap to open the list of recently used apps. 2 Swipe upwards or downwards, tap and hold an app window, and then drag it to Drop here for pop-up view . The app screen will appear in the po...

Apps and features 82 Creating tasks 1 Launch the Calendar app and tap VIEW → Tasks . 2 Tap and enter task details. 3 Tap SAVE to save the task. Syncing events and tasks with your accounts Launch the Settings app, tap Cloud and accounts → Accounts , select an account service, and then tap Calendar (S...

Apps and features 83 Using Samsung Health You can view the key information from Samsung Health menus and trackers to monitor your wellness and fitness. You can also compare your step count records with other Samsung Health users, compete with your friends, and view health tips.Open the Samsung folde...

Apps and features 84 TOGETHER Together allows you to set up step count goals and compete with your friends. You can invite friends to walk together, set target step counts, compete in challenges, and view your ranking on the Steps leaderboard . On the Samsung Health screen, tap TOGETHER . Steps The ...

Apps and features 85 Additional information • Samsung Health is intended for fitness and wellness purposes only and is not intended for use in the diagnosis of disease or other conditions, or in the cure, mitigation, treatment, or prevention of disease. • The available functions, features and addabl...

Apps and features 86 Voice Recorder Use this app to record or play voice memos. 1 Open the Samsung folder and launch the Voice Recorder app. 2 Tap to start recording. Speak into the microphone.Tap to pause recording.While making a voice recording, tap BOOKMARK to insert a bookmark. Start recording. ...

Apps and features 87 My Files Access and manage various files stored in the device.Open the Samsung folder and launch the My Files app. View files that are stored in each storage. You can also view files in your device or a memory card by category.To free up the device’s storage, tap → Get more spac...

Apps and features 88 Clock Introduction Set alarms, check the current time in many cities around the world, time an event, or set a specific duration. ALARM Launch the Clock app and tap ALARM . Setting alarms Tap in the alarms list, set an alarm time, select the days on which the alarm will repeat, ...

Apps and features 89 STOPWATCH 1 Launch the Clock app and tap STOPWATCH . 2 Tap START to time an event. To record lap times while timing an event, tap LAP . 3 Tap STOP to stop timing. To restart the timing, tap RESUME . To clear lap times, tap RESET . TIMER 1 Launch the Clock app and tap TIMER . 2 S...

Apps and features 90 Radio Listening to the FM radio Open the Samsung folder and launch the Radio app. Before you use this app, you must connect a headset, which serves as the radio antenna. • The FM radio scans and saves available stations automatically when running for the first time. • This app m...

Apps and features 91 Scanning radio stations Open the Samsung folder and launch the Radio app. Tap STATIONS → SCAN , and then select a scan option. The FM radio scans and saves available stations automatically.Select the radio station you want from the stations list. Game Launcher Introduction Game ...

Apps and features 92 Using Game Launcher 1 Launch the Settings app, tap Advanced features → Games , and then tap the Game Launcher switch to activate it. Game Launcher will be added to the Home screen or the Apps screen. When you deactivate the feature, Game Launcher will be removed from the Home sc...

Apps and features 93 Using Game Tools You can set the Game Tools icon to be displayed as a floating icon on game screens.Launch the Settings app, tap Advanced features → Games → Game Tools and tap the switch to activate it.While playing a game, tap to display the game tools.To move the icon, tap and...

Apps and features 94 Sharing content Share content by using various sharing options. The following actions are an example of sharing images. You may incur additional charges when sharing files via the mobile network. 1 Launch the Gallery app and select an image. 2 Tap Share ( ) and select a sharing ...

Apps and features 95 Google apps Google provides entertainment, social network, and business apps. You may require a Google account to access some apps.To view more app information, access each app’s help menu. Some apps may not be available or may be labelled differently depending on the region or ...

Apps and features 96 YouTube Watch or create videos and share them with others. Photos Search for, manage, and edit all your photos and videos from various sources in one place. Hangouts Send messages, images, and emoticons to your friends and have video calls with them. Google Search quickly for it...

97 Settings Introduction Customise settings for functions and apps. You can make your device more personalised by configuring various setting options.Launch the Settings app. To search for settings by entering keywords, tap . Connections Options Change settings for various connections, such as the W...

Settings 98 • Mobile Hotspot and Tethering : Use the device as a mobile hotspot to share the device’s mobile data connection with other devices when the network connection is not available. Connections can be made via Wi-Fi, USB, or Bluetooth. Refer to Mobile Hotspot and Tethering for more informati...

Settings 99 Wi-Fi Direct Wi-Fi Direct connects devices directly via a Wi-Fi network without requiring an access point. 1 On the Settings screen, tap Connections → Wi-Fi , and then tap the switch to activate it. 2 Tap Wi-Fi Direct . The detected devices are listed.If the device you want to connect to...

Settings 100 Bluetooth Use Bluetooth to exchange data or media files with other Bluetooth-enabled devices. • Samsung is not responsible for the loss, interception, or misuse of data sent or received via Bluetooth. • Always ensure that you share and receive data with devices that are trusted and prop...

Settings 102 NFC and payment (NFC-enabled models) Your device allows you to read near field communication (NFC) tags that contain information about products. You can also use this feature to make payments and buy tickets for transportation or events after downloading the required apps. The device co...

Settings 103 2 Touch the NFC antenna area on the back of your device to the NFC card reader. To set the default payment app, open the Settings screen and tap Connections → NFC and payment → Tap and pay → PAYMENT , and then select an app. The payment services list may not include all available paymen...

Settings 104 Mobile Hotspot and Tethering Use the device as a mobile hotspot to share the device’s mobile data connection with other devices when the network connection is not available. Connections can be made via Wi-Fi, USB, or Bluetooth.On the Settings screen, tap Connections → Mobile Hotspot and...

Settings 105 SIM card manager (dual SIM models) Activate your SIM or USIM cards and customise the SIM card settings. Refer to Using dual SIM or USIM cards (dual SIM models) for more information. On the Settings screen, tap Connections → SIM card manager . • Calls : Select a SIM or USIM card for voic...

Settings 106 Printing Configure settings for printer plug-ins installed on the device. You can connect the device to a printer via Wi-Fi or Wi-Fi Direct, and print images or documents. Some printers may not be compatible with the device. Adding printer plug-ins Add printer plug-ins for printers you ...

Settings 107 Sounds and vibration Change settings for various sounds on the device.On the Settings screen, tap Sounds and vibration . • Sound mode : Set the device to use sound mode, vibration mode, or silent mode. • Vibrate while ringing : Set the device to vibrate and play a ringtone for incoming ...

Settings 108 Notifications Change the notification settings for each app.On the Settings screen, tap Notifications . To customise notification settings, tap ADVANCED and select an app. • Allow notifications : Allow notifications from the selected app. • Show silently : Set the device to mute notific...

Settings 109 • Status bar : Customise the settings for displaying notifications or indicators on the status bar. • Screen timeout : Set the length of time the device waits before turning off the display’s backlight. • Screensaver : Set the device to launch a screensaver when the device is charging. ...

Settings 111 Device maintenance The device maintenance feature provides an overview of the status of your device’s battery, storage, memory, and system security. You can also automatically optimise the device with a tap of your finger. Battery Storage Device security Memory Using the quick optimisat...

Settings 112 Battery Check the remaining battery power and time to use the device. For devices with low battery levels, conserve battery power by activating power saving features.On the Settings screen, tap Device maintenance → Battery . • The usage time left shows the time remaining before the batt...

Settings 113 Memory On the Settings screen, tap Device maintenance → Memory . To speed up your device by reducing the amount of memory you are using, tick apps from the apps list, and tap CLEAN NOW . Device security Check the device’s security status. This feature scans your device for malware.On th...

Settings 114 • Notifications : Set whether or not to show notification content on the locked screen and select which notifications to display. • App shortcuts : Select apps to display shortcuts to them on the locked screen. • Find My Mobile : Activate or deactivate the Find My Mobile feature. Access...

Settings 115 • My Profile : Manage your personal information and Samsung account details. This feature may not be supported by some devices. • Accounts : Add your Samsung and Google accounts, or other accounts, to sync with. • Backup and restore : Keep your personal information, app data, and settin...

Settings 116 Google Configure settings for some features provided by Google.On the Settings screen, tap Google . Accessibility Configure various settings to improve accessibility to the device.On the Settings screen, tap Accessibility . • Vision : Customise the settings to improve accessibility for ...

Settings 117 General management Customise your device’s system settings or reset the device.On the Settings screen, tap General management . • Language and input : Select device languages and change settings, such as keyboards and voice input types. Some options may not be available depending on the...

Settings 118 3 To set the selected language as the default language, tap SET AS DEFAULT . To keep the current language setting, tap KEEP CURRENT . The selected language will be added to your languages list. If you changed the default language, the selected language will be added to the top of the li...

Settings 119 User manual View help information to learn how to use the device and apps or configure important settings.On the Settings screen, tap User manual . About phone Access your device’s information.On the Settings screen, tap About phone . • My phone number : View your phone number. • Status...

120 Appendix Troubleshooting Before contacting a Samsung Service Centre, please attempt the following solutions. Some situations may not apply to your device. When you turn on your device or while you are using the device, it prompts you to enter one of the following codes: • Password: When the devi...

Appendix 121 The touchscreen responds slowly or improperly • If you attach a screen protector or optional accessories to the touchscreen, the touchscreen may not function properly. • If you are wearing gloves, if your hands are not clean while touching the touchscreen, or if you tap the screen with ...

Appendix 123 The battery does not charge properly (For Samsung-approved chargers) • Ensure that the charger is connected properly. • Visit a Samsung Service Centre and have the battery replaced. The battery depletes faster than when first purchased • When you expose the device or the battery to very...

Appendix 124 Error messages appear when opening multimedia files If you receive error messages or multimedia files do not play when you open them on your device, try the following: • Free some memory by transferring files to a computer or deleting files from your device. • Ensure that the music file...

Appendix 125 Your device cannot find your current location GPS signals may be obstructed in some locations, such as indoors. Set the device to use Wi-Fi or a mobile network to find your current location in these situations. Data stored in the device has been lost Always make backup copies of all imp...

Appendix 126 The screen brightness adjustment bar does not appear on the notification panel Open the notification panel by dragging the status bar downwards, and then drag the notification panel downwards. Tap next to the brightness adjustment bar and tap the Show control on top switch to activate i...