Samsung Galaxy A3 (2015) - User Manual

5 Read me first Please read this manual before using the device to ensure safe and proper use. • Descriptions are based on the device’s default settings. • Some content may differ from your device depending on the region, service provider, or device’s software. • Content (high quality content) that ...

Getting started 8 Device layout Microphone Touch screen Front camera Proximity/Light sensor Headset jack Multipurpose jack Home button Recent apps button Power button Memory card tray SIM card tray Receiver Microphone Back button Volume button NFC antenna Speaker GPS antenna Rear camera Flash Main a...

Getting started 9 • Connectivity problems and battery drain may occur in the following situations: – If you attach metallic stickers on the antenna area of the device – If you attach a device cover made with metallic material to the device – If you cover the device’s antenna area with your hands or ...

Getting started 10 Using the SIM or USIM card and battery Installing the SIM or USIM card Insert the SIM or USIM card provided by the mobile telephone service provider. • Only nano-SIM cards work with the device. • Some LTE services may not be available depending on the service provider. For more in...

Getting started 11 3 Place the SIM or USIM card on the SIM card tray with the gold-coloured contacts facing downwards. Use caution not to lose or let others use the SIM or USIM card. Samsung is not responsible for any damages or inconveniences caused by lost or stolen cards. 4 Insert the SIM card tr...

Getting started 12 Removing the SIM or USIM card 1 Insert the ejection pin into the hole on the SIM card tray to loosen the tray. 2 Pull out the SIM card tray gently from the SIM card tray slot. 3 Remove the SIM or USIM card. 4 Insert the SIM card tray back into the SIM card tray slot. Charging the ...

Getting started 13 Connect the USB cable to the USB power adaptor and then plug the end of the USB cable into the multipurpose jack. Connecting the charger improperly may cause serious damage to the device. Any damage caused by misuse is not covered by the warranty. • The device can be used while it...

Getting started 14 Reducing the battery consumption Your device provides options that help you save the battery power. By customising these options and deactivating features in the background, you can use the device longer between charges: • When you are not using the device, switch to sleep mode by...

Getting started 15 2 Pull out the memory card tray gently from the memory card tray slot. 3 Place a memory card on the memory card tray with the gold-coloured contacts facing downwards. 4 Insert the memory card tray back into the memory card tray slot. Removing the memory card Before removing the me...

Getting started 16 Formatting the memory card A memory card formatted on a computer may not be compatible with the device. Format the memory card on the device.On the Home screen, tap Apps → Settings → Storage → SD card → Format → FORMAT . Before formatting the memory card, remember to make backup c...

Getting started 17 Locking and unlocking the screen Pressing the Power button turns off the screen and locks it. Also, the screen turns off and automatically locks if the device is not used for a specified period.To unlock the screen, press the Power button or the Home button and flick your finger i...

18 Basics Using the touch screen • Do not allow the touch screen to come into contact with other electrical devices. Electrostatic discharges can cause the touch screen to malfunction. • To avoid damaging the touch screen, do not tap it with anything sharp or apply excessive pressure to it with your...

Basics 19 Tapping and holding Tap and hold an item or the screen for more than 2 seconds to access available options. Dragging To move an item, tap and hold it and drag it to the target position. Double-tapping Double-tap on a webpage or image to zoom in. Double-tap again to return.

Basics 20 Flicking Flick left or right on the Home screen or the Apps screen to see another panel. Flick up or down to scroll through a webpage or a list of items, such as contacts. Spreading and pinching Spread two fingers apart on a webpage, map, or image to zoom in a part. Pinch to zoom out.

Basics 21 Home screen layout Home screen The Home screen is the starting point for accessing all of the device’s features. It displays widgets, shortcuts to apps, and more. Widgets are small apps that launch specific app functions to provide information and convenient access on your Home screen.To v...

Basics 22 Home screen options On the Home screen, tap and hold an empty area, or pinch your fingers together to access the available options. Flipboard Briefing Use this feature to view the latest articles in various categories. You can get up to date on news that interests you using this feature. 1...

Basics 23 Apps screen The Apps screen displays icons for all apps, including newly installed apps.On the Home screen, tap Apps to open the Apps screen. To view other panels, scroll left or right, or select a screen indicator at the bottom of the screen. To customise the Apps screen, refer to Managin...

Basics 24 Indicator icons Indicator icons appear on the status bar at the top of the screen. The icons listed in the table below are most common. The status bar may not appear at the top of the screen in some apps. To display the status bar, drag down from the top of the screen. Icon Meaning No sign...

Basics 25 Icon Meaning Alarm activatedMute mode activatedVibration mode activatedFlight mode activatedError occurred or caution requiredBattery power level Notifications and quick setting panels Using the notifications panel When you receive new notifications, such as messages or missed calls, indic...

Basics 26 You can use the following functions on the notifications panel. Launch Settings . Launch S Finder . Tap a notification and perform various actions. Adjust the brightness. View all quick setting buttons. Activate or deactivate options. Tap and hold a button to view more detailed settings. L...

Basics 27 Using the quick setting panel You can activate or deactivate some features on the notifications panel. To activate or deactivate more features, open the quick setting panel.To open the quick setting panel, drag the status bar downwards with two fingers. Alternatively, tap on the notificati...

Basics 29 Play Store Use this app to purchase and download apps.Tap Play Store on the Apps screen. Installing apps Browse apps by category or search for apps by keyword.Select an app to view information about it. To download free apps, tap INSTALL . To purchase and download apps where charges apply,...

Basics 30 Entering text Keyboard layout A keyboard appears automatically when you enter text to send messages, create memos, and more. Text entry is not supported in some languages. To enter text, you must change the input language to one of the supported languages. Break to the next line. Delete a ...

Basics 31 Using additional keyboard functions Tap and hold to use various functions. Other icons may appear instead of depending on the last function that was used. • : Enter text by voice. Start or pause entering text by voice. • : Add an item from the clipboard. • : Change the keyboard settings. C...

Basics 32 Screen capture Capture a screenshot while using the device.Press and hold the Home button and the Power button simultaneously. The image is saved in the Gallery → → Album → Screenshots folder. After capturing a screenshot, you can edit the image and share it with others.You can also captur...

Basics 33 Power saving feature Power saving mode Save the battery power by limiting the device’s functions.On the Apps screen, tap Settings → Battery → Power saving mode , and then tap the Power saving mode switch to activate it. Alternatively, open the quick setting panel and tap Power saving to ac...

Basics 34 Viewing help information To view help information to learn how to use the device and apps, open the Apps screen and tap Settings → Help . To view help information for an app while you are using the app, tap → Help . Some apps may not include help information.

35 Network connectivity Mobile data Connect the device to a mobile network to use the Internet or share media files with other devices. Refer to Data usage for additional options. On the Apps screen, tap Settings → Data usage , and then tick Mobile data . Alternatively, open the quick setting panel ...

Network connectivity 36 Tethering and Mobile hotspot About tethering and mobile hotspots Use this feature to share the device’s mobile data connection with computers and other devices if an Internet connection is unavailable. Connections can be made via Wi-Fi, USB, or Bluetooth. You may incur additi...

Network connectivity 37 Using USB tethering Share the device’s mobile data connection with other devices via a USB cable. 1 On the Apps screen, tap Settings → Tethering and Mobile hotspot . 2 Connect your device to the computer via the USB cable. 3 Tick USB tethering . appears on the status bar when...

38 Motions & usability features Motions and gestures Excessive shaking or impact on the device may result in unintended inputs. Control motions properly. Smart alert On the Apps screen, tap Settings → Motions and gestures → Smart alert , and then tap the Smart alert switch to activate it. If you...

Motions & usability features 39 Mute/pause On the Apps screen, tap Settings → Motions and gestures → Mute/pause , and then tap the Mute/pause switch to activate it. Placing palm on screen Cover the screen with your palm to mute incoming calls or alarms. Turning device over Turn the device over t...

Motions & usability features 40 Palm swipe to capture On the Apps screen, tap Settings → Motions and gestures → Palm swipe to capture , and then tap the Palm swipe to capture switch to activate it. Place the side of your hand on the screen and sweep it across the screen from the right to the lef...

41 Personalising Managing the Home and Apps screens Managing the Home screen Adding items Tap and hold an app or a folder from the Apps screen, and then drag it to the Home screen.To add widgets, open the Home screen, tap and hold an empty area, tap Widgets , tap and hold a widget, and then drag it ...

Personalising 42 Managing panels On the Home screen, tap and hold an empty area to add, move, or remove a panel.To add a panel, scroll left to the last panel, and then tap .To move a panel, tap and hold a panel preview, and then drag it to a new location.To remove a panel, tap and hold a panel previ...

Personalising 43 Setting wallpaper and ringtones Setting wallpaper Set an image or photo stored in the device as wallpaper for the Home screen or the locked screen. 1 On the Home screen, tap and hold an empty area, and then tap Wallpapers . Alternatively, on the Apps screen, tap Settings → Display a...

Personalising 44 Changing the screen lock method You can change the way that you lock the screen to prevent others from accessing your personal information.On the Apps screen, tap Settings → Lock screen → Screen lock , and then select a screen lock method. The device requires an unlock code whenever...

Personalising 45 Private mode About private mode Use this mode to prevent others from using or accessing specific content, such as images and documents, stored on the device. You can save content to a specific location and deactivate private mode to hide items securely. Hiding content 1 On the Apps ...

Personalising 46 Viewing hidden content You can only view hidden items when private mode is activated. 1 On the Apps screen, tap Settings → Private mode , and then tap the Private mode switch to activate it. Alternatively, open the quick setting panel and tap Private mode to activate it. 2 Enter the...

Personalising 47 Transferring data from your previous device Using backup accounts You can transfer backup data from your previous device to your new device using your Google or Samsung account. Refer to Backing up and restoring data for more information. Using Samsung Smart Switch You can transfer ...

Personalising 48 3 Connect your current device to the computer using the USB cable. 4 On the computer, click the manufacturer of the previous device and follow the on-screen instructions to transfer data to your device. Using Samsung Kies Import a backup of your data from your computer via Samsung K...

49 Phone Making calls Tap Phone on the Apps screen. Tap Keypad , enter a phone number, and then tap to make a voice call, or tap to make a video call. Access additional options. Preview the phone number. View favourite contacts. Delete a preceding character. View the contacts list. View call and mes...

Phone 50 Making an international call Tap Keypad . Tap and hold 0 until the + sign appears. Enter the country code, area code, and phone number, and then tap .To block outgoing international calls, tap → Settings → Call → More settings → Call barring . Then, select a call type and tick International...

Phone 51 Options during calls During a voice call The following actions are available: • : Increase the volume. • Add call : Dial a second call. • Keypad : Open the keypad. • End call : End the current call. • Speaker : Activate or deactivate the speakerphone. When using the speakerphone, speak into...

Phone 52 During a video call Tap the screen to use the following options: • → Hide me : Hide your image from the other party. • → Outgoing image : Select an image to show it to the other party. • → Capture image : Capture the other party’s image. • → Record video : Record a video of the other party’...

53 Contacts Adding contacts Moving contacts from other devices You can move contacts from other devices to your device. Refer to Transferring data from your previous device for more information. Creating contacts manually 1 On the Apps screen, tap Contacts → Contacts . 2 Tap and enter contact inform...

Contacts 54 Searching for contacts On the Apps screen, tap Contacts → Contacts . Use one of the following search methods: • Scroll up or down the contacts list. • Drag a finger along the index at the right side of the contacts list to scroll through it quickly. • Tap the search field at the top of t...

Messages & email 56 Email Setting up email accounts Tap Email on the Apps screen. Set up an email account when opening Email for the first time. Enter the email address and password. Tap NEXT for a private email account or tap MANUAL SETUP for a company email account. After that, follow the on-s...

Messages & email 57 Reading emails Tap Email on the Apps screen. Tap , select an email account to use, and new messages are retrieved. To manually retrieve new messages, tap . Tap a message to read. Open attachments. Reply to the message. Add this email address to the contacts list or view other...

58 Camera Basic shooting Taking photos or recording videos 1 Tap Camera on the Apps screen. 2 Tap the image on the preview screen where the camera should focus. 3 Tap to take a photo or tap to record a video. • Spread two fingers apart on the screen to zoom in, and pinch to zoom out. • To capture an...

Camera 59 • The camera automatically shuts off when unused. • Make sure that the lens is clean. Otherwise, the device may not work properly in some modes that require high resolutions. • The front camera features a wide-angle lens. Minor distortion may occur in wide-angle photos and does not indicat...

Camera 60 Panorama Use this mode to take a photo composed of many photos strung together. The device identifies the photo with in Gallery . On the Apps screen, tap Camera → MODE → Panorama . To get the best shot, follow these tips: • Move the camera slowly in one direction. • Keep the image within t...

Camera 61 Continuous shot Use this mode to take a series of photos of moving subjects.On the Apps screen, tap Camera → MODE → Continuous shot . HDR (Rich tone) Use this mode to take photos with rich colours and reproduce details even in bright and dark areas.On the Apps screen, tap Camera → MODE → H...

Camera 62 Sound & shot Use this mode to take a photo with sound. The device identifies the photos with in Gallery . On the Apps screen, tap Camera → MODE → Sound & shot . Sports Use this mode to take a photo of fast-moving subjects.On the Apps screen, tap Camera → MODE → Sports . Wide selfie...

Camera 63 Camera settings On the Apps screen, tap Camera → . Not all of the following options are available in both still camera and video camera modes. • / : Select a resolution. Use higher resolution for higher quality. But it takes up more memory. • : Select a filter effect to use when taking pho...

Camera 64 • Recording mode : Change the recording mode. • Location tags : Set the device to attach the location tag to the photo. • To improve GPS signals, avoid shooting in locations where the signal may be obstructed, such as between buildings or in low-lying areas, or in poor weather conditions. ...

65 Gallery Viewing content on the device On the Apps screen, tap Gallery and select an image or a video. Video files show the icon on the preview thumbnail.To hide or show the menu bar and the preview thumbnails, tap the screen. Access additional options. Delete the image. Modify the image. Move to ...

67 Safety assistance Emergency mode About emergency mode Use this mode to extend the device’s standby time when you are in an emergency situation. When this mode is activated, the screen brightness decreases and battery consumption is reduced by restricting some features. You can also turn on the fl...

Safety assistance 68 Deactivating emergency mode To deactivate emergency mode, press and hold the Power button, and then tap Emergency mode . Alternatively, tap → Disable Emergency mode . Emergency mode is deactivated. Help message About help message You can preset contacts to send a message to in a...

69 Useful apps and features S Finder Use this app to search for content on the device. You can apply various filters and view the search history.Open the notifications panel and tap S Finder . Searching for content Tap the search field and enter a keyword, or tap and say a keyword.To get more refine...

Useful apps and features 70 Enter a title. Attach a map showing the location of the event. Add more details. Select a calendar to use or sync with. Select an item. Set a start and end date for the event. 4 Tap SAVE to save the event or task. Syncing events and tasks with your accounts Tap S Planner ...

Useful apps and features 71 S Voice About S Voice Use this app to command the device by voice to perform various features.Tap S Voice on the Apps screen. Alternatively, press the Home button twice. To deactivate the access by pressing the Home button, tap → Settings , and then deselect Open via the ...

Useful apps and features 72 Waking up S Voice in standby mode If S Voice is not used for a certain period, it automatically switches to standby mode.Tap the microphone icon or say “Hi Galaxy” to the device to resume voice recognition. Changing the wake-up command You can change the wake-up command f...

Useful apps and features 73 Music Playing music Tap Music on the Apps screen. Select a music category, and then select a song to play. Add the song to a playlist. Skip to the next song. Tap and hold to move forwards quickly. Pause and resume playback. Access additional options. Change the repeat mod...

Useful apps and features 74 Playing music stored on other devices Search for music that is stored on other devices and play it on your device.Tap Music on the Apps screen. Accessing music on a nearby device To use this feature, open the Apps screen, tap Settings → NFC and sharing → Nearby devices , ...

Useful apps and features 75 To customise the control panel location during playback, tap → Settings , tick Mini controller , and then tap CLOSE . Then, tap or to move the control panel to either side of the screen. This feature is available only in landscape orientation. Playing videos stored on oth...

Useful apps and features 76 Stopping alarms Drag outside the large circle to stop an alarm. If you have previously enabled the snooze option, drag outside the large circle to repeat the alarm after a specified length of time. Deleting alarms Tap → Delete , select alarms, and then tap DONE . World cl...

Useful apps and features 77 Calculator Use this app for simple or complex calculations.Tap Calculator on the Apps screen. Rotate the device to landscape orientation to display the scientific calculator. If Screen rotation is disabled, tap → Scientific calculator . To see the calculation history, tap...

Useful apps and features 78 Voice Recorder Recording voice memos Tap Voice Recorder on the Apps screen. Tap to start recording. Speak into the microphone. Tap to pause recording. To cancel recording, tap . Tap to finish recording.While recording a voice memo, tap to insert a bookmark. Display the li...

Useful apps and features 79 Playing voice memos Tap Voice Recorder on the Apps screen. Tap and select a voice memo to play. • : Trim the voice memo. • : Set a portion of the voice memo for loop playback. • : Adjust the playback speed. • : Skip a silent portion in the voice memo. • : Insert bookmarks...

Useful apps and features 80 Flipboard Use this app to view live social network updates and news in a personalised magazine format.Tap Flipboard on the Apps screen. This app may not be available depending on the region or service provider. When you launch this app for the first time or restart it aft...

Useful apps and features 81 View information about the current station. Fine-tune the frequency. Enter radio station frequency manually. Record a song from the FM radio. View the list of favourite stations. Access additional options.Add the current radio station to the favourites list. Search for an...

Useful apps and features 82 Google apps Google provides entertainment, social network, and business apps. You may require a Google account to access some apps. Refer to Setting up accounts for more information. To view more app information, access each app’s help menu. Some apps may not be available...

Useful apps and features 83 Play Books Download various books from Play Store and read them. Play Newsstand Read news and magazines that interest you in one convenient location. Play Games Download games from Play Store and play them with others. Drive Store your content on the cloud, access it from...

84 Connecting with other devices Bluetooth About Bluetooth Bluetooth creates a direct wireless connection between two devices over short distances. Use Bluetooth to exchange data or media files with other devices. • Samsung is not responsible for the loss, interception, or misuse of data sent or rec...

Connecting with other devices 86 Unpairing Bluetooth devices 1 On the Apps screen, tap Settings → Bluetooth . The device displays the paired devices in the list. 2 Tap next to the device’s name to unpair. 3 Tap Unpair . Wi-Fi Direct About Wi-Fi Direct Wi-Fi Direct connects devices directly via a Wi-...

Connecting with other devices 87 Sending and receiving data You can share data, such as contacts or media files, with other devices. The following actions are an example of sending an image to another device. Sending an image 1 On the Apps screen, tap Gallery . 2 Select an image. 3 Tap → Wi-Fi Direc...

Connecting with other devices 88 NFC About NFC Your device allows you to read near field communication (NFC) tags that contain information about products. You can also use this feature to make payments and buy tickets for transportation or events after downloading the required apps. The device conta...

Connecting with other devices 89 Making a purchase with the NFC feature Before you can use the NFC feature to make payments, you must register for the mobile payment service. To register or get more information about the service, contact your service provider.On the Apps screen, tap Settings → NFC a...

Connecting with other devices 91 Quick connect About Quick connect Use this feature to easily search and connect to nearby devices. You can also conveniently share content stored on your device with computers. • When connecting to a device that does not support the Quick connect feature, ensure that...

Connecting with other devices 92 Sharing content Share content with the connected devices. 1 Open the notifications panel and tap Quick connect . 2 Select a device from the list of detected devices. 3 Select a media category. 4 Select the content to share and tap DONE . Your device sends the content...

Connecting with other devices 93 • This feature may not be available depending on the region or service provider. • Some files may be buffered during playback, depending on the network connection. • To save energy, deactivate this feature when not in use. • If you specify a Wi-Fi frequency, AllShare...

Connecting with other devices 94 Mobile printing Connect the device to a printer via Wi-Fi or Wi-Fi Direct, and print images or documents. Some printers may not be compatible with the device. Adding printer plug-ins Add printer plug-ins for printers you want to connect the device to.On the Apps scre...

95 Device & data manager Upgrading the device The device can be upgraded to the latest software. Upgrading over the air The device can be directly upgraded to the latest software by the firmware over-the-air (FOTA) service.On the Apps screen, tap Settings → About device → Download updates manual...

Device & data manager 96 Transferring files between the device and a computer Move audio, video, image, or other types of files from the device to the computer, or vice versa. Do not disconnect the USB cable from the device when you are transferring files. Doing so may cause data loss or device ...

Device & data manager 97 Backing up and restoring data Keep your personal information, app data, and settings safe on your device. You can back up your sensitive information to a backup account and access it later. Using a Google account 1 Tap Settings on the Apps screen. 2 Tap Backup and reset ...

98 Settings About Settings Use this app to configure the device, set app options, and add accounts.Tap Settings on the Apps screen. To search for settings by entering keywords, tap .You can change the view mode to separate tabs or a list. Tap → View as and select a view mode. Quick settings View the...

Settings 99 To use options, tap . • Scan : Search for available networks. • Wi-Fi Direct : Activate Wi-Fi Direct and connect devices directly via Wi-Fi to share files. • Advanced : Customise Wi-Fi settings. • WPS push button : Connect to a secured Wi-Fi network with a WPS button. • WPS PIN entry : C...

Settings 100 Tethering and Mobile hotspot Use the device as a mobile hotspot to share the device’s mobile data connection with other devices. Refer to Tethering and Mobile hotspot for more information. On the Settings screen, tap Tethering and Mobile hotspot . • Mobile hotspot : Use the mobile hotsp...

Settings 101 Location Change settings for location information permissions.On the Settings screen, tap Location , and then tap the Location switch to activate it. • Mode : Select a method to collect your location data. • Recent location requests : View which apps request your current location inform...

Settings 104 • Font : – Font style : Change the font type for display text. – Font size : Change the font size. • Screen rotation : Set the content to rotate automatically when the device is turned. • Smart stay : Set the device to prevent the display backlight from turning off while you are looking...

Settings 105 • Camera shortcut : Set the device to show the camera shortcut on the locked screen. This feature may not be available depending on the region or service provider. • Owner information : Enter your information that is shown with the clock. • Unlock effect : Select an effect that you see ...

Settings 106 Personalisation Accounts Add email or SNS accounts.On the Settings screen, tap Accounts . Cloud Change settings for syncing data or files with your Samsung account or Dropbox cloud storage.On the Settings screen, tap Cloud . Backup and reset Change the settings for managing settings and...

Settings 107 Accessibility Use this feature to improve accessibility to the device.On the Settings screen, tap Accessibility . • Vision : Customise the settings to improve accessibility for visually impaired users. – TalkBack : Activate TalkBack, which provides voice feedback. To view help informati...

Settings 108 • Hearing : Customise the settings to improve accessibility for users with hearing impairment. – Flash notification : Set the flash to blink when you have incoming calls, new messages, or notifications. – Turn off all sounds : Set the device to mute all device sounds, such as media soun...

Settings 109 Private mode Set the device to prevent others from accessing your personal content by activating private mode.On the Settings screen, tap Private mode , and then tap the Private mode switch to activate it. • Private mode access type : Set or change the unlock method to activate private ...

Settings 110 Samsung keyboard The available options may vary depending on the region or service provider. • English(UK) : Select a default keyboard layout. • Select input languages : Select languages for text input. • Predictive text : Activate predictive text mode to predict words based on your inp...

Settings 111 Google voice typing • Languages : Select languages for text input. • Offline speech recognition : Download and install language data for offline voice input. • Block offensive words : Set the device to prevent the device from recognising offensive words in voice inputs. Text-to-speech o...

Settings 112 Date and time Access and alter the following settings to control how the device displays the time and date.On the Settings screen, tap Date and time . If the battery remains fully discharged or removed from the device, the time and date is reset. • Automatic date and time : Automaticall...

Settings 113 Battery Activate power-saving mode and change the settings for power-saving mode. Refer to Power saving feature for more information. On the Settings screen, tap Battery . • Power saving mode : Activate power-saving mode and change the settings for power- saving mode. • Ultra power savi...

Settings 114 • Encrypt device : Set a password to encrypt data saved on the device. You must enter the password each time you turn on the device. Charge the battery before enabling this setting because it may take more than an hour to encrypt your data. • Encrypt SD card : Set the device to encrypt ...

Settings 115 Help View help information to learn how to use the device and apps or configure important settings.On the Settings screen, tap Help . About device Access device information, edit the device name, or update device software.On the Settings screen, tap About device . Applications Applicati...

116 Appendix Troubleshooting Before contacting a Samsung Service Centre, please attempt the following solutions. Some situations may not apply to your device. When you turn on your device or while you are using the device, it prompts you to enter one of the following codes: • Password: When the devi...

Appendix 117 The touch screen responds slowly or improperly • If you attach a screen protector or optional accessories to the touch screen, the touch screen may not function properly. • If you are wearing gloves, if your hands are not clean while touching the touch screen, or if you tap the screen w...

Appendix 118 Calls are not connected • Ensure that you have accessed the right cellular network. • Ensure that you have not set call barring for the phone number you are dialling. • Ensure that you have not set call barring for the incoming phone number. Others cannot hear you speaking on a call • E...

Appendix 119 The battery depletes faster than when first purchased • When you expose the device or the battery to very cold or very hot temperatures, the useful charge may be reduced. • Battery consumption increases when you use messaging features or some apps, such as games or the Internet. • The b...

Appendix 120 Error messages appear when opening multimedia files If you receive error messages or multimedia files do not play when you open them on your device, try the following: • Free some memory by transferring files to a computer or deleting files from your device. • Ensure that the music file...

Appendix 121 Your device cannot find your current location GPS signals may be obstructed in some locations, such as indoors. Set the device to use Wi-Fi or a mobile network to find your current location in these situations. Data stored in the device has been lost Always make backup copies of all imp...

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