Polycom VSX Series - Manual

1 - 1 1 Introducing the VSX Series Your Polycom video conferencing system is a state-of-the-art visual collaboration tool. With crisp, clean video and crystal-clear sound, VSX systems provide natural video conferencing interaction through the most advanced video communications technology. VSX Models...

Introducing the VSX Series 1 - 9 Key Features Breakthrough Video Quality • Best for low bandwidth calls — The H.264 standard provides consistent, high quality video at data rates up to 768kbps. • Best for high bandwidth calls — Polycom’s own standards-based Pro-Motion™ H.263 50/60 fields per second ...

Administrator’s Guide for the VSX Series 1 - 10 Industr y-Leading Audio Quality • Polycom StereoSurround ™ — StereoSurround is standard in VSX systems. This feature enhances intelligibility by giving conference participants a better spatial understanding of far site rooms. • Integrated voice and vid...

Introducing the VSX Series 1 - 11 Enhanced User Experience • Customizable home screen — Customize the home screen to support different types of users: — Novice users — Offer just a few options, so users need little or no training. — Advanced users — Provide a wide range of video conferencing feature...

Administrator’s Guide for the VSX Series 1 - 12 Security • Use AES encryption — Enable the AES encryption option to automatically encrypt calls to other AES-capable systems, without external encryption equipment. • Connect encryption equipment to the system — Add the optional serial V.35/RS-449/RS-5...

2 - 1 2 Setting Up Your System Hardware This chapter provides information to supplement the setup sheets provided with your system and its optional components. A printed copy of the system setup sheet is provided with each VSX system. PDF versions of the system setup sheets are available at www.poly...

Setting Up Your System Hardware 2 - 9 Positioning the System Position the system so that the camera does not face toward a window or other source of bright light.Place the camera and display together so that people at your site face the camera when they face the far site display. Positioning Desktop...

Administrator’s Guide for the VSX Series 2 - 10 Positioning Set-top Systems The VSX 5000, VSX 6000, VSX 6000A, VSX 7000, and VSX 7000s systems are designed to be placed on top of a monitor. You can order a shelf that can be mounted on a wall or placed on top of a flat-panel monitor. If you received ...

Setting Up Your System Hardware 2 - 11 Positioning Component Systems The VSX 7000e and VSX 8000 systems are designed to be placed on a tabletop or in an equipment rack. If you received a network interface module with your system, you may find it convenient to install it before positioning the system...

Administrator’s Guide for the VSX Series 2 - 12 Connecting to Other Networks The following network interface modules are available with some VSX systems: • BRI — Allows you to connect to an ISDN network using up to four BRI lines. • PRI — Allows you to connect to an ISDN network using a PRI line. • ...

Setting Up Your System Hardware 2 - 13 Connecting Desktop Systems to the ISDN BRI Network The VSX 3000 and VSX 3000A desktop systems are available with or without the built-in Quad BRI network interface. The setup sheet for the IP with ISDN system shows how to connect it to a BRI network.If you purc...

Setting Up Your System Hardware 2 - 15 Connecting Cameras All VSX systems allow you to connect a second camera or other video source. The component systems require that you connect at least one camera so that your site can send video. Connecting Document Cameras to Desktop Systems You can connect a ...

Administrator’s Guide for the VSX Series 2 - 16 Using a Desktop System as the Monitor for a Computer You can use the VSX 3000 or VSX 3000A system as a high-resolution XGA display for your computer, as shown on the system setup sheet. To use the VSX 3000 or VSX 3000A system as the monitor for a compu...

Setting Up Your System Hardware 2 - 17 Connecting Monitors and Projectors If you have a set-top or component system, you need to connect a monitor to the system to see the people at the far site. Refer to your system’s setup sheet for connection details. The following table shows the different ways ...

Administrator’s Guide for the VSX Series 2 - 18 VGA Monitor or Projector The set-top systems provide a VGA output for a computer monitor or projector. If you have a VSX 6000 or VSX 7000 system, you need an additional display adapter to connect a VGA monitor or projector. Because of their screen reso...

Setting Up Your System Hardware 2 - 19 Connecting Microphones or a SoundStation VTX 1000 If you have a set-top system or a component system, you must connect at least one microphone or a SoundStation VTX 1000 conference phone so that your site can send audio. About Polycom Microphones and the SoundS...

Administrator’s Guide for the VSX Series 2 - 20 The microphone and the SoundStation VTX 1000 both pick up sound from the sides. For best audio, place the microphone or SoundStation VTX 1000: • On a hard, flat surface (table, wall, or ceiling) away from obstructions, so the sound will be directed int...

Administrator’s Guide for the VSX Series 2 - 22 Placing Polycom Microphones to Send Stereo from Your Site The VSX 7000, VSX 7000s, and component VSX systems allow you to send stereo using any valid number of Polycom microphones. If you use a single microphone to send stereo, one microphone element p...

Administrator’s Guide for the VSX Series 2 - 26 Connecting Powered Microphones or a Mixer to a VSX 8000 Component System You can connect two powered microphones directly to the VSX 8000 system, or you can connect several studio-type microphones to the VSX 8000 system through an audio mixer. The VSX ...

Setting Up Your System Hardware 2 - 27 Placing Speakers to Play Stereo from Far Sites The Polycom StereoSurround kit is designed for use with VSX systems. It includes two speakers and a subwoofer. If you do not choose to connect external speakers, you can use your monitor’s speakers to receive stere...

Administrator’s Guide for the VSX Series 2 - 28 Place the speaker connected to the audio system’s right channel on the right side of the system, and the other speaker on the left side. For best results, place the speakers about 60° apart as seen from the center of the conference table. If you are us...

Setting Up Your System Hardware 2 - 29 To connect a VCR or DVD to record: ¾ On the VCR/DVD, connect the inputs to the VCR/DVD outputs on the VSX system. The system’s VCR/DVD outputs are on the bottom row of connectors. Refer to your system’s setup sheet for connection details. For information about ...

Setting Up Your System Hardware 2 - 31 The following diagram shows supported cable configurations for connecting a Visual Concert VSX with a SoundStation VTX 1000 conference phone. Connecting an ImageShare II to Component Systems To show material from your computer, you may connect an ImageShare II ...

Administrator’s Guide for the VSX Series 2 - 32 Connecting Control and Accessibility Equipment The VSX 5000, VSX 7000, and VSX 7000s systems provide one RS-232 port; the VSX 7000e and VSX 8000 systems provide two. You can use the RS-232 serial ports to: • Connect a modem and use a closed captioning ...

Setting Up Your System Hardware 2 - 33 Connecting IR Sensors to VSX 8000 Systems The VSX 8000 system provides a connector for an external IR sensor. Refer to your system’s setup sheet for connection details. The VSX 8000 system is compatible with the following IR sensors: • Xantech® 480-00 • Xantech...

Administrator’s Guide for the VSX Series 2 - 34 Powering On Set-top and Component Systems For set-top systems, the power switch is on the back panel. For component systems, the power switch is on the front. The indicator light in the switch provides this information: • Light is green — system is pow...

3 - 1 3 Configuring Network Use This chapter lists the information you need to get your network ready for video conferencing. Once you’ve gathered that information, you can begin configuring the system’s network options. Details on how to perform this configuration are also included in this chapter....

Administrator’s Guide for the VSX Series 3 - 2 Network Connectivity Checklist You will need this information to make and receive video calls at your site: If... This information: Should be provided by your: Your system is using a static IP address IP address IP Network Service Provider or system adm...

Configuring Network Use 3 - 3 Configuring with the Setup Wizard When you power on your system for the first time, the setup wizard detects the system’s IP and ISDN connections and leads you through the minimum configuration steps required to place a call. If you need more information about these ste...

Administrator’s Guide for the VSX Series 3 - 4 Configuring LAN Properties If your system is part of a LAN, use this section to configure the system to work with the LAN. To configure LAN properties: 1. Go to System > Admin Settings > LAN Properties . 2. Configure these settings: Setting Descri...

Administrator’s Guide for the VSX Series 3 - 6 Configuring IP Network Support Use the following sections to configure the system so that users can place and receive video calls using IP on your LAN or WAN: • H.323 Settings, includes Gatekeeper and Gateway • SIP Settings • Quality of Service • Firewa...

Configuring Network Use 3 - 7 Configuring the System to Use a Gatekeeper A gatekeeper is a “network administrator” that supervises network traffic and manages functions such as bandwidth control and admission control. The gatekeeper also handles address translation, which allows users to make calls ...

Administrator’s Guide for the VSX Series 3 - 8 3. If you chose to specify a gatekeeper, select to specify Alternate Gatekeepers that the system can use if the primary gatekeeper is not available. Use PathNavigator for Multipoint Calls VSX 3000VSX 3000AVSX 5000VSX 7000VSX 7000sVSX 7000eVSX 8000 Lets ...

Configuring Network Use 3 - 9 Configuring Integration with Avaya Networks VSX systems with an Avaya option key can use the following features on an Avaya telephony network: • Call forwarding (all, busy, no answer)—Configured by the Avaya COMMUNICATIONS MANAGER (ACM) administrator and implemented by ...

Administrator’s Guide for the VSX Series 3 - 10 To configure the VSX system to use Avaya network features: Configuring the System to Use a Gateway A gateway performs code and protocol conversion between H.323 (IP) and H.320 (ISDN), so that users on different networks can call one another. If the sys...

Administrator’s Guide for the VSX Series 3 - 12 Specifying SIP Settings If your network supports the Session Initiation Protocol (SIP), you can use SIP to connect IP calls. To specify SIP Settings: 1. Go to System > Admin Settings > Network > IP > SIP Settings . 2. Configure these settin...

Configuring Network Use 3 - 13 Integration with Microsoft Live Communications Ser ver (LCS) Integration with Microsoft LCS allows you to set up a list of LCS contacts, see if the contacts are online, and call them without knowing or remembering their addresses. Contacts appear in the directory and c...

Administrator’s Guide for the VSX Series 3 - 14 To view the status of the current LCS registration, do one of the following: ¾ Go to System > Admin Settings > Global Services > Directory Servers > Microsoft . ¾ Select the Microsoft LCS server icon at the top of the Directory screen. Addi...

Configuring Network Use 3 - 15 Specifying Quality of Ser vice Set the Quality of Service options for the way your network handles IP packets during video calls. To specify Quality of Ser vice: 1. Go to System > Admin Settings > Network > IP > Quality of Service . 2. Configure these setti...

Administrator’s Guide for the VSX Series 3 - 16 3. Select and configure these settings: Configuring the System for Use with a Firewall or NAT A firewall protects an organization’s IP network by controlling data traffic from outside the network. Unless the firewall is designed to work with H.323 vide...

Configuring Network Use 3 - 19 Configuring ISDN Support You can add one optional network interface module to the VSX 5000, VSX 7000, VSX 7000s, VSX 7000e, and VSX 8000 systems. This lets you extend the functionality of the systems so that you can: • Make ISDN calls over a BRI network. • Make ISDN ca...

Administrator’s Guide for the VSX Series 3 - 20 3. Select and configure these settings: The ISDN BRI Numbers screen also displays the country selected as the system’s location and the country code used for international calls to the system. To specify the system’s location, go to System > Admin S...

Configuring Network Use 3 - 21 Configuring the PRI Network Interface To use the PRI network interface, you must configure the following: • PRI network support • PRI channels • PRI information Your ISDN service provider can tell you which protocol your network uses. If you later change the Country se...

Configuring Network Use 3 - 23 To access PRI Information: 1. Go to System > Admin Settings > Network > ISDN . 2. Select three times to go to the ISDN PRI Info screen where you can view the following read-only information: To configure the PRI channels: 1. Go to System > Admin Settings &g...

Configuring Network Use 3 - 27 Configuring Telephony with the SoundStation VTX 1000 You can use a SoundStation VTX 1000 conference phone with set-top and component systems to place, add, or redial video calls, or to add video to audio calls. To take advantage of the latest integration features, the ...

Administrator’s Guide for the VSX Series 3 - 28 To configure the analog phone line (POTS line) for the VSX 7000e or VSX 8000 system: Configuring Call Preferences Call preferences help you manage the network bandwidth used for calls. You can specify the default and optional call settings for outgoing...

Configuring Network Use 3 - 29 To make the enabled call types available on the Place a Call screen, you must enable the Call Quality setting described on page 4-48 . 1. Select and configure these settings: Enable ISDN H.320 VSX 3000VSX 3000AVSX 7000VSX 7000sVSX 7000eVSX 8000 Allows the system to mak...

Administrator’s Guide for the VSX Series 3 - 30 2. Select to go to the Preferred Speeds screens and configure these settings: 3. Select to go to the Call Speeds screen and specify the call speeds to make available to users, if you are allowing them to choose speeds on a call-by-call basis. Configuri...

Configuring Network Use 3 - 31 To allow users to place an ISDN-to-IP call through a gateway: 1. If you want to allow users to place ISDN-to-IP calls through a gateway when dialing manually: a. Make sure Call Quality is enabled on the Home Screen Settings screen. This setting displays the Call Type s...

Administrator’s Guide for the VSX Series 3 - 32 Setting the Dialing Rules If your system is connected to your organization’s private network and also to a public network, you may need to specify the codes and prefixes necessary for dialing other systems. To set the dialing rules: 1. Go to System >...

Configuring Network Use 3 - 33 Placing a Test Call When you finish configuring the system, you can use one of the sample numbers in the directory to test your setup. To place a test call: 1. On the Place a Call screen, select Directory . 2. Select Group . 3. Select Sample Sites and highlight a locat...

Administrator’s Guide for the VSX Series 3 - 34 To get information about a status message: ¾ Select the status message and press or on the remote control. Keeping your Software Current If you have Internet access and a software key, you can use the web-based Softupdate application to update the VSX ...

4 - 1 4 Customizing the VSX System Every organization has users with different needs. With a VSX system, you can design the video conferencing experience to meet the needs of everyone.You can customize the look and behavior of the system, and then build in the required access levels for your users, ...

Administrator’s Guide for the VSX Series 4 - 2 Configuring Camera Settings and Video Quality Options The Cameras and Video Quality screens let you specify camera and video settings, as appropriate for the equipment you are using. To configure camera and video settings: 1. Go to System > Admin Set...

Administrator’s Guide for the VSX Series 4 - 4 To configure a second camera: Configuring Automatic Camera Tracking You can configure a VSX 7000e or VSX 8000 with a Polycom PowerCam Plus to track to the speaker’s voice or to camera presets. During a call, users can press Auto on the remote control to...

Customizing the VSX System 4 - 5 For more information about setting up the PowerCam Plus for automatic camera tracking, refer to the section Connecting Cameras to Component Systems on page 2-15 . Configuring Camera Presets Camera presets are stored camera positions that you can create ahead of time ...

Administrator’s Guide for the VSX Series 4 - 6 4. Press and hold a number to store the preset position. To store a double-digit preset (10-99), hold the second number down.Any existing preset stored at the number you enter is replaced.If Automatic Camera Tracking to Presets will be used during calls...

Customizing the VSX System 4 - 11 Using Dual Monitor Emulation Far site Near site Call connects Near and far site are the same size and appear side by side. Near site presses PIP Size of far site window increases. Using in a Call The following are examples of dual monitor emulation. Near site presen...

Administrator’s Guide for the VSX Series 4 - 12 Adjusting the Monitor’s Color Balance, Sharpness, and Brightness In most cases, the monitor you connect to your system may be set to a configuration that is appropriate for video conferencing applications. Depending on your environment and model of mon...

Customizing the VSX System 4 - 13 Preventing Monitor Burn-In Monitors and VSX systems provide display settings to help prevent image burn-in. Plasma televisions can be particularly vulnerable to this problem. Refer to your monitor’s documentation or manufacturer for specific recommendations and inst...

Administrator’s Guide for the VSX Series 4 - 14 Configuring Content Display with People+Content IP People+Content IP is included with the VSX 8000 system and is optional for other VSX systems. It enables a presenter to show content from a computer to other sites in a video conference using only an I...

Customizing the VSX System 4 - 15 To enable People+Content IP on a VSX system: 1. On a computer, open a web browser and go to the Polycom Resource Center Video Downloads page at http://extranet.polycom.com . 2. Enter the license number you received when you purchased the People+Content IP option. 3....

Administrator’s Guide for the VSX Series 4 - 16 Configuring Content Display with a Visual Concert VSX or ImageShare II Configure the content display for a set-top or component VSX system after connecting a Visual Concert VSX or ImageShare II unit as described in the section Connecting Content Sharin...

Customizing the VSX System 4 - 17 5. Select and select where to display Content . 6. Go to System > Admin Settings > Network > Call Preference . 7. Configure this setting: To configure the content audio (VSX 7000e, VSX 8000): 1. Go to System > Admin Settings > Audio > Audio Setting...

Administrator’s Guide for the VSX Series 4 - 18 Configuring VCR/DVD Player Settings You can connect a VCR or DVD player to VSX systems. For information about connecting a VCR or DVD player, see the section Connecting VCR/DVDs on page 2-28 . Playing a Videotape or DVD All VSX systems can play a video...

Customizing the VSX System 4 - 19 To configure VCR/DVD video settings for recording a call: To configure VCR/DVD audio settings for recording a call: Go to this screen: Configure these settings: Monitors System > Admin Settings > Monitors > Monitors Choose a setting for Monitor 2 . When Mon...

Administrator’s Guide for the VSX Series 4 - 20 Designing Audio Behaviors This section describes how to configure the audio behavior of a VSX system, including: • General audio settings • Settings for Polycom StereoSurround • Settings for the Polycom Vortex mixer • Settings for microphones connected...

Customizing the VSX System 4 - 25 Configuring StereoSurround Settings To send or receive stereo audio, make sure your VSX system equipment is set up as described in Connecting Microphones or a SoundStation VTX 1000 on page 2-19 and Connecting Speakers on page 2-26 . Then configure the system to use ...

Administrator’s Guide for the VSX Series 4 - 26 To test your stereo configuration: To make a test call in stereo: ¾ Select Polycom Austin Stereo from the directory, or enter stereo.polycom.com in the dialing field and press Call on the remote control. The Polycom Austin Stereo site demonstrates the ...

Customizing the VSX System 4 - 27 The Audio screen, where you choose Audio Settings or Stereo Settings, is present only if stereo is enabled. To configure VSX systems to use a Polycom Vortex mixer: Refer to the Polycom Vortex documentation for details on configuring the mixer. Configuring Microphone...

Customizing the VSX System 4 - 29 Configuring RS-232 Equipment The VSX 5000, VSX 6000, VSX 6000A, VSX 7000, and VSX 7000s systems provide one RS-232 port; the VSX 7000e and VSX 8000 systems provide two. 1. Go to System > Admin Settings > General Settings > Serial Port . 2. Configure these s...

Administrator’s Guide for the VSX Series 4 - 30 For a list of all available API commands, refer to the Integrator’s Reference Manual for the VSX Series , available at www.polycom.com/videodocumentation . Configuring for Use with a Modem VSX systems that have a serial port can be configured to receiv...

Customizing the VSX System 4 - 31 Designing the User Experience You can configure the following general system behaviors to accommodate the needs of your organization: • User Access to Settings and Features • Passwords and Security Options • AES Encryption • Call Settings • Call Answer Mode • Multip...

Administrator’s Guide for the VSX Series 4 - 32 Setting the Room and Remote Access Passwords You can set the room password to restrict who can configure system Admin Settings using the remote control. You can set the remote access password to restrict who can upgrade the VSX Series system software o...

Customizing the VSX System 4 - 33 Screens that Require the Room Password for Access The following illustration shows which screens require the room password. Letting Users Customize the Workspace You can allow users to change common user preferences by providing access to the User Settings screen. T...

Administrator’s Guide for the VSX Series 4 - 34 • Auto-Answer Multipoint • Mute Auto-Answer Calls • PIP • Keypad Audio Confirmation • Color Scheme • Far Site Name Display Time • Dual Monitor Emulation • Allow Video Display on Web Limiting What Users Can Do With the System You can limit what you allo...

Customizing the VSX System 4 - 35 Setting Passwords and Security Options You can enter or change the system and meeting passwords as well as specify whether to allow remote access to the system. To set passwords and security options: 1. Go to System > Admin Settings > General Settings > Sec...

Administrator’s Guide for the VSX Series 4 - 36 3. Select and configure these settings: Using Security Mode You can configure VSX 3000A, VSX 5000, VSX 6000A, VSX 7000s, VSX 7000e, and VSX 8000 systems to use Security Mode, which provides secure access to the system. Security Mode is based on Transpo...

Customizing the VSX System 4 - 37 Security Mode requires secure access and a password for Web, Telnet, and FTP access: • To access a VSX system in Security Mode using VSX Web, enter the IP address of the system using secure HTTPS access, for example, https://10.11.12.13 . Click Yes in the security d...

Administrator’s Guide for the VSX Series 4 - 38 Configuring Call Settings The Call Settings screens provide access to high-level options for the entire system. For convenience, some of the User Settings options are repeated on these screens. To configure call settings: 1. Go to System > Admin Set...

Customizing the VSX System 4 - 39 3. Select and configure these settings: Setting the Call Answering Mode To set the call answering mode: 1. Go to System > Admin Settings > General Settings > System Settings > Call Settings . 2. Select Auto-Answer Point to Point to set the answer mode fo...

Administrator’s Guide for the VSX Series 4 - 40 and it will not connect, thereby preventing the caller from seeing or hearing you at your desk. Configuring Multipoint Calling You can use your VSX system to participate in multipoint conferences. Multipoint conferences include multiple video sites and...

Customizing the VSX System 4 - 41 Configuring Multipoint Settings You can customize the way video is handled in multipoint calls to best support the types of calls your organization is making. To configure multipoint video: 1. Go to System > Admin Settings > Monitors > Multipoint Setup . 2....

Administrator’s Guide for the VSX Series 4 - 42 Multipoint Viewing Modes What you see during a multipoint call can depend on factors such as the VSX system monitor configuration, the number of sites in the call, whether content is shared, and whether dual monitor emulation is used. • The VSX 8000 su...

Customizing the VSX System 4 - 43 Including More Than Three Other Sites in a Cascaded Call You can include multiple sites in a cascaded call if the sites you call have the internal MCU capability. The following diagram shows how to do this. To place a cascaded call: 1. Create and call a multiple-sit...

Administrator’s Guide for the VSX Series 4 - 44 Configuring Director y Settings You can customize the behavior of the directory on the Directory screen. To configure system settings: 1. Go to System > Admin Settings > General Settings > System Settings > Directory . 2. Configure these se...

Customizing the VSX System 4 - 45 Setting Date, Time, and Location You can update the system with regional settings, including the location-specific language and calling parameters. To set the date, time, and location: 1. Go to System > Admin Settings > General Settings > Location . 2. Conf...

Customizing the VSX System 4 - 47 Customizing the Workspace Appearance You can customize your VSX system workspace appearance to suit the users’ environment functionally and aesthetically. For example, by customizing the home screen to kiosk mode, users only have to select a site and press Call on t...

Administrator’s Guide for the VSX Series 4 - 48 To design the home screen: 1. Go to System > Admin Settings > General Settings > Home Screen Settings . 2. Configure these settings: Setting Description Dialing Display Specifies which dialing option to display: • Dialing entry field — Allows ...

Administrator’s Guide for the VSX Series 4 - 50 Displaying Contacts on the Home Screen Sites configured for speed dial are displayed on the home screen. You can also display them, along with any Microsoft LCS contacts, on the contact list home screen.For more information about Microsoft LCS contacts...

Customizing the VSX System 4 - 51 3. Enter the user name and administrator’s password, if a password has been established. 4. Click Admin Settings > General Settings > Home Screen Settings and enter. — Dialing Display — Set to Display marquee. — Enter Marquee Text — Type the text to display on...

Administrator’s Guide for the VSX Series 4 - 52 To configure a screen saver news feed: 1. On a computer, open a web browser. 2. In the browser address line, enter the system’s IP address, for example, http://10.11.12.13 , to go to VSX Web. 3. Enter the user name and administrator’s password, if a pa...

Customizing the VSX System 4 - 53 Changing System Appearance Different system appearance options are available, allowing you to coordinate the system interface with the meeting room décor. To change the system appearance: 1. Go to System > Admin Settings > General Settings > System Settings...

Administrator’s Guide for the VSX Series 4 - 54 Setting Ring Tones and Alert Tones To set ring tones and alert tones: 1. Go to System > Admin Settings > Audio > Audio Settings . 2. Select a tone, as desired. To set the VSX 3000 or VSX 3000A system’s internal ringer: 1. Go to System > Adm...

Customizing the VSX System 4 - 55 Configuring Remote Control Behavior You can customize the behavior of the remote control to support the users’ environment. To configure remote control behavior: 1. Go to System > Admin Settings > General Settings > System Settings > Remote Control . 2. ...

Administrator’s Guide for the VSX Series 4 - 56 Configuring Streaming Calls You can configure the system to allow users to stream audio and video from one to many viewers. Viewers watch the conference (people video only) from their computers, as the meeting is taking place. You can start streaming b...

Customizing the VSX System 4 - 57 To stream a conference: 1. Go to System > Utilities > Web Streaming . 2. Select the Start Streaming option to begin streaming. 3. Place the video call to other participants. You can start streaming before or during a call. To stop streaming a conference: 1. Go...

Administrator’s Guide for the VSX Series 4 - 58 Configuring Closed Captioning You can provide real-time text transcriptions or language translations of the video conference by displaying closed captions on your system. When you provide captions for a conference, the captioner uses a web browser to l...

Customizing the VSX System 4 - 59 Providing Closed Captions for Conferences Captions may be provided in any language that uses the Latin alphabet.The captioner may enter caption text using one of the following methods: • Remotely, via a dial-up connection to the system’s serial RS-232 port • In the ...

Administrator’s Guide for the VSX Series 4 - 60 6. To stop sending closed captions, close the transcription application. Via the System’s Serial RS-232 Port Closed captioners can provide captions from inside the conference room, using equipment connected directly to the serial port of the VSX system...

Customizing the VSX System 4 - 61 To supply closed captions for a conference using VSX Web: 1. On a computer, open a web browser. 2. In the browser address line, enter the IP address of the system, for example, http://10.11.12.13 , to go to the system’s web interface. 3. Go to Utilities > Closed ...

Administrator’s Guide for the VSX Series 4 - 62 Helping Users Get Started The system is installed and you’ve finished the network configuration and designed the behaviors. Now it’s time for the users to start placing calls. You may want to spend time helping your users become familiar with basic cal...

5 - 1 5 Managing the System Remotely You can configure, manage, and monitor the system from a computer using the system’s web interface, VSX Web. You can also use the Polycom Global Management System, SNMP, or the API commands.Your choice of management tool depends on your network environment: • VSX...

Administrator’s Guide for the VSX Series 5 - 2 To access the system using VSX Web: 1. On a computer, open a web browser. 2. In the browser address line, enter the system’s IP address, for example, http://10.11.12.13 , to go to VSX Web. If Security Mode is enabled on the system, you must use secure H...

Managing the System Remotely 5 - 3 To view a room or call: 1. On a computer, open a web browser. 2. In the browser address line, enter the system’s IP address, for example, http://10.11.12.13 , to go to VSX Web. 3. Go to Utilities > Web Director . 4. Perform any of the following tasks: — Place or...

Administrator’s Guide for the VSX Series 5 - 4 Implementing Basic Mode with VSX Web Basic Mode is a limited operating mode that uses H.261 for video and G.711 for audio. It provides administrators with a workaround for interoperability issues that cannot be solved using other methods. The Basic Mode...

Managing the System Remotely 5 - 5 To store a profile: 1. On a computer, open a web browser. 2. In the browser address line, enter the system’s IP address, for example, http://10.11.12.13 , to go to VSX Web. 3. Go to Utilities > Profile Center . 4. Click VSX —> PC to download the .csv file fro...

Administrator’s Guide for the VSX Series 5 - 6 To download a VSX system director y to your computer: 1. On a computer, open a web browser. 2. In the browser address line, enter the system’s IP address, for example, http://10.11.12.13 , to go to VSX Web. 3. Go to Utilities > Import/Export Director...

Managing the System Remotely 5 - 7 Configuring Global Ser vices If your organization uses the Polycom Global Management System, you can configure, manage, and monitor the VSX system using the Global Management System server. Global Management System is a web-based client/server software tool that al...

Administrator’s Guide for the VSX Series 5 - 8 For more information about account validation, please contact your Global Management System administrator. To require an account number for calls: 1. Go to System > Admin Settings > Global Services > Account Validation . 2. Specify whether to r...

Administrator’s Guide for the VSX Series 5 - 10 Setting Up SNMP The VSX system sends SNMP (Simple Network Management Protocol) reports to indicate conditions, including the following: • All alert conditions found on the VSX system alert page • Details of jitter, latency, and packet loss • Low batter...

Managing the System Remotely 5 - 11 Configuring for SNMP Management To configure the VSX system for SNMP Management: 1. Access the SNMP configuration screen either in VSX Web or on the VSX system. In VSX Web go to Admin Settings > Global Services > SNMP . On the VSX system go to System > Ad...

6 - 1 6 System Usage and Statistics The VSX system provides various screens that allow you to review information about calls made by the system and to review network usage and performance. Call Summar y The Call Summary screen provides details about the calls placed by the system, including: • Durat...

Administrator’s Guide for the VSX Series 6 - 2 Call Statistics The two Call Statistics screens provide information about the call in progress, including: To view the Call Statistics screen: • Go to System > Diagnostics > Call Statistics and then select . • View Call Statistics during a call by...

System Usage and Statistics 6 - 3 Call Status The Call Status screen provides call connection information. The spheres on the screen provide details for each line. When you place a call, you’ll see the status change as the call connects. To view the Call Status screen: • Go to System > Diagnostic...

Administrator’s Guide for the VSX Series 6 - 4 To view the Recent Calls screen: ¾ Go to System > Admin Settings > Network > Recent Calls. You can see more detail about any call by highlighting an entry and pressing Help on the remote. Information includes the far site’s number and name, and...

System Usage and Statistics 6 - 5 Information in the CDR The following table describes the data fields in the CDR. Data Description Row ID Each call is logged on the first available row. A call is a connection to a single site, so there may be more than one call in a conference. Start Date The call ...

System Usage and Statistics 6 - 7 Call Detail Report Archives Calls are added to the CDR until the file size reaches 50 KB, which is equivalent to about 150 calls. The system then automatically archives the CDR and creates a new CDR file. If an archive is already present, the new archive overwrites ...

7 - 1 7 Diagnostics and General Troubleshooting This chapter covers the diagnostic screens of the VSX system. It is organized by category to help you troubleshoot any issue.Diagnostic tools are available via the system itself and VSX Web. To connect to VSX Web, enter your system’s IP address in a we...

Administrator’s Guide for the VSX Series 7 - 2 System Screens Quick Reference These screens allow you to view information about the system, configure the system, and diagnose performance issues if they arise. They are available on the system and through the VSX Web.To view information about the syst...

Administrator’s Guide for the VSX Series 7 - 8 General Troubleshooting This section presents problems, likely causes, and corrective actions. Problems are grouped as follows: • Power and Start-up • Controls • Access to Screens and Systems • Calling • Displays • Cameras • Audio • Error Indications • ...

Administrator’s Guide for the VSX Series 7 - 10 Controls The system does not power off when you press the power switch. (VSX 7000e, VSX 8000) The power switch was not pressed for long enough.This is normal. Press and hold the power switch for one second to power off. The indicator light changes to b...

Diagnostics and General Troubleshooting 7 - 11 Access to Screens and Systems The monitor screen remains blank when you pick up the remote control. The monitor’s power cord is not plugged in. Connect the monitor’s power cord and then power on the monitor. The monitor is powered off. Power on the moni...

Diagnostics and General Troubleshooting 7 - 13 Calling Symptom Problem Corrective action Error message occurs when placing an IP (H.323) call. The system is not connected to the LAN. Verify that the LAN cable is connected properly. The system’s LAN cable is bad. Replace the system’s LAN cable. The f...

Diagnostics and General Troubleshooting 7 - 17 Displays Symptom Problem Corrective action Screen is blank; start music plays and Polycom logo appears briefly. The system is starting. This is normal. No action required. Monitor goes blank after displaying the splash screen. The system goes to “sleep”...

Diagnostics and General Troubleshooting 7 - 21 Cameras Symptom Problem Corrective action Camera does not pan or tilt. You are attempting to move a camera that does not have pan/tilt/zoom capabilities. Make sure you have selected a pan/tilt/zoom camera. Camera control cable is not connected properly....

Diagnostics and General Troubleshooting 7 - 23 Audio Symptom Problem Corrective action No audio at your site The far site is muted. Look for the far site Mute icon. Ask the far site to unmute the microphone. Note : The far site’s microphone may be muted even if you do not see a far site Mute icon. T...

Diagnostics and General Troubleshooting 7 - 29 Error Indications Symptom Problem Corrective action The System Information screen shows “waiting” in the IP Video Number field. The LAN is not working. Check the LAN connection. Contact your network administrator. The DHCP server is not available. Conta...

Administrator’s Guide for the VSX Series 7 - 30 System Lights The system lights are located on the front of your VSX system. Model When the VSX system... It means... VSX 3000VSX 3000AVSX 5000VSX 6000VSX 6000AVSX 7000VSX 7000sVSX 7000e Indicators are off No power to the system. Green indicator blinks...

Diagnostics and General Troubleshooting 7 - 31 Network Interface Lights On VSX 5000, VSX 7000, VSX 7000s, VSX 7000e, and VSX 8000 systems, the BRI network interface lights are located on the network interface module. On the VSX 3000 system, the lights are located on the back of the system near the B...

Administrator’s Guide for the VSX Series 7 - 32 The serial V.35/RS-449/RS-530 network interface module is available for VSX 7000, VSX 7000s, VSX 7000e, and VSX 8000 systems. How to Contact Technical Support If you are not able to make test calls successfully and you have verified that the equipment ...

Appendix - 1 Appendix This appendix provides the following technical details about the VSX system: • Video Source Output Examples for Multiple Displays • Multipoint Dialing Speed Information • Port Usage • Actions that Cause the System to Restart • Q.850 Cause Codes • PathNavigator Error Codes Video...

Appendix Appendix - 7 Multipoint Dialing Speed Information In a multipoint call, all parties must be connected at the same speed.The following table shows the maximum allowable dialing speeds for the number of sites, including the main site, in a call. Maximum speeds can be further limited by the co...

Administrator’s Guide for the VSX Series Appendix - 8 Port Usage The tables in this section list VSX system port usage. You may need this information when you configure your network equipment for video conferencing.The following table shows IP port usage. Port Function 80-Static TCP HTTP interface (...

Administrator’s Guide for the VSX Series Appendix - 10 Actions that Cause the System to Restart The VSX system restarts in the following situations: • Changing Monitor 1 configuration from non-VGA to VGA, or from VGA to non-VGA. If the VSX system is connected to a single VGA monitor, you must hold d...

Administrator’s Guide for the VSX Series Appendix - 16 PathNavigator Error Codes The following table lists PathNavigator error codes. Code Cause Description 150 No Network Resources The network does not have enough resources to complete your call. Try calling at a lower rate, or try the call again l...

Regulatory Notices - 1 Regulatory Notices Important Safeguards Read and understand the following instructions before using the system: • Close supervision is necessary when the system is used by or near children. Do not leave unattended while in use. • Only use electrical extension cords with a curr...

Index – 1 Index A access allowing 4-33 , 4-36 , 4-48 levels 4-31 , 4-47 limiting 3-3 , 4-31 , 4-32 , 4-34 , 4-35 , 4-36 , 4-44 , 4-47 , 4-48 remote 3-3 , 4-36 access code, ISDN, for international calls 4-45 access levels 4-31 , 4-47 account number recorded in CDR 5-7 requiring 5-7 , 5-8 validating 5...