Polycom SIP 3.0.2 - Manual

Contents vii Multilingual User Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–29Downloadable Fonts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–30Synthesized Call Progress Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . ...

Administrator’s Guide SoundPoint IP / SoundStation IP 1 - 2 SoundPoint IP Desktop Phones This section describes the current SoundPoint IP desktop phones. For individual guides, refer to the product literature available at http://www.polycom.com/support/voice/ . Additional options are also available....

Administrator’s Guide SoundPoint IP / SoundStation IP 1 - 4 • SoundPoint IP 600/601 • SoundPoint IP 650 SoundStation IP Conference Phone This section describes the current SoundPoint IP conference phone. For individual guides, refer to the product literature available at http://www.polycom.com/suppo...

Administrator’s Guide SoundPoint IP / SoundStation IP 1 - 6 — Application flexibility for call management and new telephony applications • Large LCD — Easy-to-use, easily readable and intuitive interface — Support of rich application content, including multiple call appearances, presence and instant...

2 - 1 2 Overview This chapter provides an overview of the Session Initiation Protocol (SIP) application and how the phones fit into the network configuration. SIP is the Internet Engineering Task Force (IETF) standard for multimedia conferencing over IP. It is an ASCII-based, application-layer contr...

Overview 2 - 3 Session Initiation Protocol Application Architecture The software architecture of SIP application is made of 4 basic components: • BootROM —loads first when the phone is powered on • Application —software that makes the device a phone • Configuration —configuration parameters stored i...

Administrator’s Guide SoundPoint IP / SoundStation IP 2 - 4 5. Download the master configuration file. This file is either called <MAC-address>.cfg or 000000000000.cfg . This file is used by the both the bootROM and the application for a list of other files that are needed for the operation of...

Overview 2 - 5 2. Controls all aspects of the phone after it has restarted. 3. Uploads log files. BootROM and Application Wrapper Both the bootROM and the application run on multiple platforms (meaning all previously released versions of hardware that are still supported). The file stored on the boo...

Administrator’s Guide SoundPoint IP / SoundStation IP 2 - 6 Application Configuration Files Typically, the files are arranged in the following manner although parameters may be moved around within the files and the filenames themselves can be changed as needed. These files dictate the behavior of th...

Overview 2 - 7 The following figure shows one possible layout of the central provisioning method. Manual Configuration When the manual configuration method is employed, any changes made are stored in a configuration override file. This file is stored on the phone, but a copy will also be uploaded to...

Administrator’s Guide SoundPoint IP / SoundStation IP 2 - 8 • Ring tones • Synthesized tones • Contact directories Available Features This section provides information the features available on the SoundPoint IP / SoundStation IP phones: • Basic Features — Automatic Off-Hook Call Placement —Supports...

3 - 1 3 Setting up Your System Your SoundPoint IP / SoundStation IP SIP phone is designed to be used like a regular phone on a public switched telephone network (PSTN). This chapter provides basic instructions for setting up your SoundPoint IP / SoundStation IP phones. This chapter contains informat...

Administrator’s Guide SoundPoint IP / SoundStation IP 3 - 2 Setting Up the Network Regardless of whether or not you will be installing a centrally provisioned system, you must perform basic TCP/IP network setup, such as IP address and subnet mask configuration, to get your organization’s phones up a...

Administrator’s Guide SoundPoint IP / SoundStation IP 3 - 4 Supported Provisioning Protocols The bootROM performs the provisioning functions of downloading configuration files, uploading and downloading the configuration override file and user directory, and downloading the dictionary and uploading ...

Setting up Your System 3 - 5 For downloading the bootROM and application images to the phone, the secure HTTPS protocol is not available. To guarantee software integrity, the bootROM will only download cryptographically signed bootROM or application images. For HTTPS, widely recognized certificate a...

Administrator’s Guide SoundPoint IP / SoundStation IP 3 - 6 Main Menu The following configuration parameters can be modified on the main setup menu: Name Possible Values Description DHCP Client Enabled, Disabled If enabled, DHCP will be used to obtain the parameters discussed in DHCP or Manual TCP/I...

Setting up Your System 3 - 7 DHCP Menu The DHCP menu is accessible only when the DHCP client is enabled. The following DHCP configuration parameters can be modified on the DHCP menu: Note A parameter value of “???” indicates that the parameter has not yet been set and saved in the phone’s configurat...

Setting up Your System 3 - 9 Ser ver Menu The following server configuration parameters can be modified on the Server menu: VLAN Discovery 0=Disabled (default) No VLAN discovery through DHCP. 1=Fixed Use predefined DHCP vendor-specific option values of 128, 144, 157 and 191. If this is used, the VLA...

Setting up Your System 3 - 11 Ethernet Menu The following Ethernet configuration parameters can be modified on the Ethernet menu: Note The Server User and Server Password parameters should be changed from the default values. Note that for insecure protocols the user chosen should have very few privi...

Administrator’s Guide SoundPoint IP / SoundStation IP 3 - 12 Syslog Menu Syslog is a standard for forwarding log messages in an IP network. The term "syslog" is often used for both the actual syslog protocol, as well as the application or library sending syslog messages.The syslog protocol i...

Setting up Your System 3 - 13 Multiple boot servers can be configured by having the boot server DNS name map to multiple IP addresses. The default number of boot servers is one and the maximum number is eight. The following protocols are supported for redundant boot servers: HTTPS, HTTP, and FTP. Fo...

Administrator’s Guide SoundPoint IP / SoundStation IP 3 - 14 delete, write, and read permissions. The phone will still function without these permissions, but will not be able to upload files.The files downloaded from the server by the phone should be made read-only. 3. Copy all files from the distr...

Setting up Your System 3 - 15 the phone needs to read, such as the application executable and the standard configuration files, should be made read-only through file server file permissions. Deploying Phones From the Boot Ser ver You can successfully deploy SoundPoint IP and SoundStation IP phones f...

Setting up Your System 3 - 17 4. Reboot the phones by pressing the reboot multiple key combination.For more information, refer to Multiple Key Combinations on page C-9 . The bootROM and SIP application modify the APPLICATION APP_FILE_PATH attribute of the <Ethernet address>.cfg files so that i...

Administrator’s Guide SoundPoint IP / SoundStation IP 3 - 18 Supporting SoundPoint IP and SoundStation IP Phones To automatically update: 1. Back up old application and configuration files. The old configuration can be easily restored by reverting to the backup files. 2. Customize new configuration ...

Setting up Your System 3 - 19 The phones can be configured to periodically poll the boot server to check for changed configuration files or application executable. If a change is detected, the phone will reboot to download the change. Refer to Provisioning <prov/> on page A-81 . Supporting Sou...

4 - 1 4 Configuring Your System After you set up your SoundPoint IP / SoundStation IP phones on the network, you can allow users to place and answer calls using the default configuration, however, you may be require some basic changes to optimize your system for best results.This chapter provides in...

Configuring Your System 4 - 3 Call Log The phone maintains a call log. The log contains call information such as remote party identification, time and date, and call duration. It can be used to redial previous outgoing calls, return incoming calls, and save contact information from call log entries ...

Administrator’s Guide SoundPoint IP / SoundStation IP 4 - 4 Called Party Identification The phone displays and logs the identity of the remote party specified for outgoing calls. This is the party that the user intends to connect with.There are no related configuration changes. Calling Party Identif...

Configuring Your System 4 - 5 Configuration changes can performed centrally at the boot server: Connected Party Identification The identity of the remote party to which the user has connected is displayed and logged, if the name and ID is provided by the call server. The connected party identity is ...

Administrator’s Guide SoundPoint IP / SoundStation IP 4 - 6 Configuration changes can performed centrally at the boot server or locally: Message Waiting Indication The phone will flash a message-waiting indicator (MWI) LED when instant messages and voice messages are waiting.Configuration changes ca...

Configuring Your System 4 - 7 Distinctive Ringing There are three options for distinctive ringing: 1. The user can select the ring type for each line. This option has the lowest priority. 2. The ring type for specific callers can be assigned in the contact directory. For more information, refer to D...

Administrator’s Guide SoundPoint IP / SoundStation IP 4 - 8 Do Not Disturb A Do Not Disturb (DND) feature is available to temporarily stop all incoming call alerting. Calls can optionally be treated as though the phone is busy while DND is enabled. DND can be configured as a per-registration feature...

Configuring Your System 4 - 9 Handset, Headset, and Speakerphone SoundPoint IP phones come standard with a handset and a dedicated connector is provided for a headset (not supplied). The SoundPoint IP 320, 330, 430, 500, 501, 550, 560, 600, 601, and 650 desktop phones and SoundStation IP 4000 confer...

Administrator’s Guide SoundPoint IP / SoundStation IP 4 - 10 The directory is the central database for several other features including speed-dial, distinctive incoming call treatment, presence, and instant messaging. Configuration changes can performed centrally at the boot server or locally: Local...

Administrator’s Guide SoundPoint IP / SoundStation IP 4 - 12 Local Digit Map The phone has a local digit map feature to automate the setup phase of number-only calls. When properly configured, this feature eliminates the need for using the Dial or Send soft key when making outgoing calls. As soon as...

Configuring Your System 4 - 13 Configuration changes can performed centrally at the boot server or locally: Microphone Mute A microphone mute feature is provided. When activated, visual feedback is provided. This is a local function and cannot be overridden by the network.There are no related config...

Administrator’s Guide SoundPoint IP / SoundStation IP 4 - 14 Configuration changes can performed centrally at the boot server or locally: Time and Date Display The phone maintains a local clock and calendar. Time and date can be displayed in certain operating modes such as when the phone is idle and...

Configuring Your System 4 - 15 Idle Display Animation All phones except the SoundPoint IP 301 can display a customized animation on the idle display in addition to the time and date. For example, a company logo could be displayed (refer to Adding a Background Logo on page C-5 ). Configuration change...

Administrator’s Guide SoundPoint IP / SoundStation IP 4 - 16 AC power adapter or can be line-powered (power supplied through the signaling or idle pairs of the LAN Ethernet cable). Line powering typically requires that the phone plugs directly into a dedicated LAN jack. Devices that do not require L...

Configuring Your System 4 - 17 d For the bitmaps, enter a bitmap filename and put the file on the boot server. For example: bg.gf.gray.3.name=”polycom.bmp” The default size for bitmaps is 320 x 160. Smaller bitmaps will be centered and a white border added. Larger bitmaps will be centered and croppe...

Administrator’s Guide SoundPoint IP / SoundStation IP 4 - 18 Configuration changes can performed centrally at the boot server or locally: Call Transfer Call transfer enables the user (party A) to move an existing call (party B) into a new call between party B and another user (party C) selected by p...

Configuring Your System 4 - 19 Local / Centralized Conferencing The phone can conference together the local user with the remote parties of a configurable number of independent calls by using the phone’s local audio processing resources for the audio bridging. There is no dependency on network signa...

Configuring Your System 4 - 21 Configuration changes can performed centrally at the boot server or locally: Directed Call Pick-Up Calls to another phone can be picked up by dialing the extension of the other phone. This feature depends on support from a SIP server.Configuration changes can performed...

Administrator’s Guide SoundPoint IP / SoundStation IP 4 - 22 Configuration changes can performed centrally at the boot server: Call Park/Retrieve An active call can be parked, and the parked call can be retrieved by another phone. This feature depends on support from a SIP server.Configuration chang...

Configuring Your System 4 - 23 • Instant Messaging • Multilingual User Interface • Downloadable Fonts • Synthesized Call Progress Tones • Microbrowser • Real-Time Transport Protocol Ports • Network Address Translation • Corporate Directory • Recording and Playback of Audio Calls This section also pr...

Administrator’s Guide SoundPoint IP / SoundStation IP 4 - 24 • The phone keys without removable key caps cannot be remapped. These include: — Any keys on the dial pad — Volume control — Handsfree, Mute, Headset — Hold — Navigation Cluster Configuration changes can performed centrally at the boot ser...

Configuring Your System 4 - 25 Multiple Call Appearances The phone supports multiple concurrent calls. The hold feature can be used to pause activity on one call and switch to another call. The number of concurrent calls per line key is configurable. Each registration can have more than one line key...

Administrator’s Guide SoundPoint IP / SoundStation IP 4 - 26 Configuration changes can performed centrally at the boot server or locally: Bridged Line Appearance Calls and lines on multiple phones can be logically related to each other. A call that is active on one phone will be presented visually t...

Configuring Your System 4 - 27 simultaneously. This feature is dependent on support from a SIP server that binds the appearances together logically and looks after the necessary state notifications and performs an access control function. For more information, refer to Bridged Line Appearance Signal...

Administrator’s Guide SoundPoint IP / SoundStation IP 4 - 28 Configuration changes can performed centrally at the boot server: Customizable Fonts and Indicators The phone’s user interface can be customized by changing the fonts and graphic icons used on the display and the LED indicator patterns. Pr...

Configuring Your System 4 - 29 message or by initiating a new dialog. The destination for new dialog messages can be entered manually or selected from the contact directory, the preferred method.There are no related configuration changes. Multilingual User Interface The system administrator or the u...

Administrator’s Guide SoundPoint IP / SoundStation IP 4 - 30 Downloadable Fonts New fonts can be loaded onto the phone. For guidelines on downloading fonts, refer to Fonts <font/> on page A-66 . Synthesized Call Progress Tones In order to emulate the familiar and efficient audible call progres...

Configuring Your System 4 - 31 Configuration changes can performed centrally at the boot server or locally: Real-Time Transport Protocol Ports The phone is compatible with RFC 1889 - RTP: A Transport Protocol for Real-Time Applications - and the updated RFCs 3550 and 3551. Consistent with RFC 1889, ...

Administrator’s Guide SoundPoint IP / SoundStation IP 4 - 34 Corporate Director y LDAP Attributes The entry attributes in the corporate directory are mapped through sip.cfg configuration file attributes to the LDAP attributes first_name, last_name, phone_number, and others so the SIP application kno...

Configuring Your System 4 - 35 dir.corp.filterPrefix=”(objectclass=person)” dir.corp.attribute.1.name=”sn” dir.corp.attribute.1.label=”Last Name” dir.corp.attribute.1.type=”last_name” dir.corp.attribute.1.filter=”” dir.corp.attribute.1.sticky=”” dir.corp.attribute.2.name=”givenName” dir.corp.attribu...

Administrator’s Guide SoundPoint IP / SoundStation IP 4 - 36 Configuration changes can be performed centrally at the boot server: Voice Mail Integration The phone is compatible with voice mail servers. The subscribe contact and callback mode can be configured per user/registration on the phone. The ...

Configuring Your System 4 - 37 Multiple Registrations The SoundPoint IP 301, 320, 330, and 430 support a maximum of two registrations, the SoundPoint IP 501 supports three, the SoundPoint IP 550 and 560 supports four, and the SoundPoint IP 600, 601, and 650 support 6. Up to three SoundPoint IP Expan...

Administrator’s Guide SoundPoint IP / SoundStation IP 4 - 38 Automatic Call Distribution The phone allows automatic call distribution (ACD) login and logout. This feature depends on support from a SIP server. Configuration changes can performed centrally at the boot server: Local Web Server (if enab...

Configuring Your System 4 - 39 The phone also supports ACD agent available and unavailable. This feature depends on support from a SIP server.Configuration changes can performed centrally at the boot server: Ser ver Redundancy Server redundancy is often required in VoIP deployments to ensure continu...

Administrator’s Guide SoundPoint IP / SoundStation IP 4 - 40 Configuration changes can performed centrally at the boot server: DNS SIP Ser ver Name Resolution If a DNS name is given for a proxy/registrar address, the IP address(es) associated with that name will be discovered as specified in RFC 326...

Configuring Your System 4 - 41 timeout defined in RFC 3261. If it is not the last server in the list, the maximum number of retries using the configurable retry timeout is used. For more information, refer to Server <server/> on page A-7 and Registration <reg/> on page A-89 . Phone Confi...

Administrator’s Guide SoundPoint IP / SoundStation IP 4 - 42 Phone Operation for Registration After the phone has booted up, it will register to all the servers that are configured.Server 1 is the primary server and supports greater SIP functionality than any of servers. For example, SUBSCRIBE/NOTIF...

Configuring Your System 4 - 43 Presence The Presence feature allows the phone to monitor the status of other users/devices and allows other users to monitor it. The status of monitored users is displayed visually and is updated in real time in the Buddies display screen or, for speed dial entries, o...

Administrator’s Guide SoundPoint IP / SoundStation IP 4 - 44 Configuration changes can performed centrally at the boot server: Configuration File Examples SoundPoint IP phones can be deployed in two basic methods. In the first method, Microsoft Live Communications Server 2005 serves as the call serv...

Configuring Your System 4 - 47 k Locate the roaming_privacy attribute. l Set the roaming_privacy.reg element to the number corresponding to the LCS registration. For example, roaming_privacy.reg = 2 Refer to Roaming Privacy <roaming_privacy/> on page A-104 . m Save the modified phone1.cfg conf...

Administrator’s Guide SoundPoint IP / SoundStation IP 4 - 48 Jitter Buffer and Packet Error Concealment The phone employs a high-performance jitter buffer and packet error concealment system designed to mitigate packet inter-arrival jitter and out-of-order or lost (lost or excessively delayed by the...

Configuring Your System 4 - 49 DTMF Tone Generation The phone generates dual tone multi-frequency (DTMF) tones in response to user dialing on the dial pad. These tones are transmitted in the real-time transport protocol (RTP) streams of connected calls. The phone can encode the DTMF tones using the ...

Administrator’s Guide SoundPoint IP / SoundStation IP 4 - 50 For more information, refer to Acoustic Echo Cancellation <aec/> on page A-34 , Acoustic Echo Suppression <aes/> on page A-41 , and Background Noise Suppression <ns/> on page A-42 . For the SoundPoint IP 501 and 601, util...

Configuring Your System 4 - 51 Background Noise Suppression Background noise suppression (BNS) is designed primarily for hands-free operation and reduces background noise to enhance communication in noisy environments.There are no related configuration changes. Comfort Noise Fill Comfort noise fill ...

Administrator’s Guide SoundPoint IP / SoundStation IP 4 - 52 IEEE 802.1p/Q The phone will tag all Ethernet packets it transmits with an 802.1Q VLAN header for one of the following reasons: • When it has a valid VLAN ID set in its network configuration • When it is instructed to tag packets through C...

Configuring Your System 4 - 53 The RTCP XR packets are complaint with RFC 3611 - RTP Control Extended Reports (RTCP XR). The packets are sent to a report collector as specified in draft RFC draft-ietf_sipping_rtcp-summary-02. Three types of quality reports can be enabled: • Alert—Generated when the ...

Administrator’s Guide SoundPoint IP / SoundStation IP 4 - 54 Configuration changes can performed centrally at the boot server or locally: Custom Certificates The phone trusts certificates issued by widely recognized certificate authorities when trying to establish a connection to a boot server for a...

Configuring Your System 4 - 55 Configuration changes can performed centrally at the boot server: Configuration File Encr yption Configuration files (excluding the master configuration file), contact directories, and configuration override files can all be encrypted. For more information on encryptin...

Administrator’s Guide SoundPoint IP / SoundStation IP 5 - 2 Error Messages There are several different error messages that can be displayed on the phone when it is booting. Some of these errors are fatal, meaning that the phone will not able to boot until this issue has been resolved, and some are r...

Troubleshooting Your SoundPoint IP / SoundStation IP Phones 5 - 3 Not all configuration files were present on the ser ver Similarly, a message about configuration files not being present, means that the phone was able to reach the boot server, but that it was not able to find all the necessary files...

Administrator’s Guide SoundPoint IP / SoundStation IP 5 - 4 Blinking Time If the phone has not been able to contact the SNTP server or if one has not been configured, the date/time display will flash until this is fixed. If an SNTP is not available, the data/time display can be turned off so that th...

Troubleshooting Your SoundPoint IP / SoundStation IP Phones 5 - 5 MAC address 00f4f200360b. The bootROM log file is uploaded to the boot server after every reboot. The application log file is uploaded periodically or when the local copy reaches a predetermined size.Both log files can be uploaded on ...

Administrator’s Guide SoundPoint IP / SoundStation IP 5 - 6 • log.render.file.upload.append.sizeLimit —Controls the maximum size of log files on the boot server (default=512 kb) • log.render.file.upload.append.limitMode —Controls action to take when server log reaches max size, actions are stop and ...

Troubleshooting Your SoundPoint IP / SoundStation IP Phones 5 - 7 For more information, refer to Multiple Key Combinations on page C-9 . When the log files are manually uploaded, the word “now” is inserted into the name of the file, for example, 0004f200360b-now-boot.log . Reading a Boot Log The fol...

Administrator’s Guide SoundPoint IP / SoundStation IP 5 - 8 Reading an Application Log The following figure shows a portion of an application log file:

Troubleshooting Your SoundPoint IP / SoundStation IP Phones 5 - 9 Power and Startup Symptom Problem Corrective Action There are power issues. The SoundPoint IP / SoundStation IP family SIP phone has no power. Do one of the following: • Verify that no lights appear on the unit when it is powered up. ...

Administrator’s Guide SoundPoint IP / SoundStation IP 5 - 10 Controls Symptom Problem Corrective Action The dial pad does not work. The dial pad on the SoundPoint IP / SoundStation IP family SIP phone does not respond. Do one of the following: • Check for a response from other feature keys or from t...

Troubleshooting Your SoundPoint IP / SoundStation IP Phones 5 - 11 Access to Screens and Systems Symptom Problem Corrective Action There is no response from feature key presses. The SoundPoint IP / SoundStation IP family SIP phone is not in active state. Do one of the following: • Press the keys mor...

Administrator’s Guide SoundPoint IP / SoundStation IP 5 - 12 Calling Symptom Problem Corrective Action There is no dial tone. Power is not correctly applied to the SoundPoint IP family SIP phone. Do one of the following: • Check that the display is illuminated. • Make sure the LAN cable is inserted ...

Troubleshooting Your SoundPoint IP / SoundStation IP Phones 5 - 13 Displays Symptom Problem Corrective Action There is no display.The display is incorrect.The display has bad contrast. Power is not correctly applied to the SoundPoint IP family SIP phone. Do one of the following: • Check that the dis...

Administrator’s Guide SoundPoint IP / SoundStation IP 5 - 14 Audio Upgrading Symptom Problem Corrective Action There is no audio on the headset. The connections are not correct. Do one of the following: • Ensure the headset is plugged into the jack marked Headset at the rear of the phone. • Ensure t...

A - 1 A Configuration Files This appendix provides detailed descriptions of certain configuration files used by the Session Initiation Protocol (SIP) application. It is a reference for all parameters that are configurable when using the centralized provisioning installation model. This appendix cont...

Administrator’s Guide SoundPoint IP / SoundStation IP A - 2 Master Configuration Files The master configuration files can be one of: • Specified master configuration file—The master configuration file can be explicitly specified in the boot server address, for example, http://usr:pwd@server/dir/exam...

Administrator’s Guide SoundPoint IP / SoundStation IP A - 4 CONFIG_FILES=”phone1 [MACADDRESS] .cfg, sip.cfg” MISC_FILES=”” LOG FILE DIRECTORY=”” OVERRIDES_DIRECTORY=”” CONTACTS_DIRECTORY=”” LICENSE_DIRECTORY=””/> If you have a requirement for separate application loads on different phones on the ...

Configuration Files A - 21 To add new languages to those included with the distribution: 1. Create a new dictionary file based on an existing one. 2. Change the strings making sure to encode the XML file in UTF-8 but also ensuring the UTF-8 characters chosen are within the Unicode character ranges i...

Configuration Files A - 31 Ringer Patterns The following table maps ringer pattern numbers to their default descriptions. 7 alternate call waiting tone (distinctive) 8 confirmation tone 9 howler tone (off-hook warning) 10 record warning 11 message waiting tone 12 alerting 13 intercom announcement to...

Administrator’s Guide SoundPoint IP / SoundStation IP A - 32 Miscellaneous Patterns The following table maps miscellaneous patterns to their usage within the phone. 18 Sampled audio file 7 19 Sampled audio file 8 20 Sampled audio file 9 21 Sampled audio file 10 22 Sampled audio file 11 Note Silent R...

Configuration Files A - 73 Patterns <pattern/> This section defines patterns for the LED indicators. In the following table, x is the pattern number, y is the step in the pattern. Classes <class/> This section defines the available classes for the LED and graphical icon indicator types. ...

Administrator’s Guide SoundPoint IP / SoundStation IP A - 76 Each event in the log contains the following fields separated by the | character: • time or time/date stamp • 1-5 character component identifier (such as “so”) • event class • cumulative log events missed due to excessive CPU load • free f...

Configuration Files A - 89 Per-Phone Configuration This section covers the parameters in the per-phone example configuration file phone1.cfg . This file would normally be used as a template for the per-phone configuration files. For more information, refer to Deploying Phones From the Boot Server on...

Configuration Files A - 105 User Preferences <user_preferences/> This configuration attribute is defined as follows: Flash Parameter Configuration Any field in the bootROM setup menu and the application SIP Configuration menu can be set through a configuration file. A DHCP server can be config...

Administrator’s Guide SoundPoint IP / SoundStation IP B - 2 RFC and Internet Draft Support The following RFC’s and Internet drafts are supported: • RFC 1321—The MD5 Message-Digest Algorithm • RFC 2327—SDP: Session Description Protocol • RFC 2387—The MIME Multipart / Related Content-type • RFC 2976—T...

Session Initiation Protocol (SIP) B - 3 • RFC 3969—The Internet Assigned Number Authority (IANA) Uniform Resource Identifier (URI) Parameter Registry for the Session Initiation Protocol (SIP) • RFC 4028—Session Timers in the Session Initiation Protocol (SIP) • RFC 4235—An INVITE-Initiated Dialog Eve...

Administrator’s Guide SoundPoint IP / SoundStation IP B - 4 Header Support The following SIP request headers are supported: INFO Yes RFC 2976, the phone does not generate INFO requests, but will issue a final response upon receipt. No INFO message bodies are parsed. MESSAGE Yes Final response is sen...

Administrator’s Guide SoundPoint IP / SoundStation IP B - 6 Response Support The following SIP responses are supported: 1xx Responses - Provisional 2xx Responses - Success Subject No Subscription-State Yes Supported Yes Timestamp No To Yes Unsupported No User-Agent Yes Via Yes Warning No WWW-Authent...

Administrator’s Guide SoundPoint IP / SoundStation IP B - 8 5xx Responses - Ser ver Failure 6xx Responses - Global Failure 481 Call/Transaction Does Not Exist Yes 482 Loop Detected Yes 483 Too Many Hops No 484 Address Incomplete Yes 485 Ambiguous No 486 Busy Here Yes 487 Request Terminated Yes 488 N...

Session Initiation Protocol (SIP) B - 9 Hold Implementation The phone supports both currently accepted means of signaling hold. The first method, no longer recommended due in part to the RTCP problems associated with it, is to set the “c” destination addresses for the media streams in the SDP to zer...

Administrator’s Guide SoundPoint IP / SoundStation IP B - 10 SIP for Instant Messaging and Presence Leveraging Extensions • The phone is compatible with the Presence and Instant Messaging features of Microsoft Windows Messenger 5.1. Shared Call Appearance Signaling A shared line is an address of rec...

C - 1 C Miscellaneous Administrative Tasks This appendix provides information required by varied aspects of the Session Initiation Protocol (SIP) application. This includes: • Trusted Certificate Authority List • Encrypting Configuration Files • Adding a Background Logo • BootROM/SIP Application Dep...

Miscellaneous Administrative Tasks C - 3 • Thawte Server CA • Thawte Universal CA Root • UPS Document Exchange by DST • ValiCert Class 1 VA • ValiCert Class 2 VA • ValiCert Class 3 VA • VeriSign Class 4 Primary CA • Verisign Class 1 Public Primary Certification Authority • Verisign Class 1 Public Pr...

Miscellaneous Administrative Tasks C - 5 The following configuration file changes are required to modify this feature: Changing the Key on the Phone For security purposes, it may be desirable to change the key on the phones and the server from time to time. To change a key: 1. Put the new key into a...

Administrator’s Guide SoundPoint IP / SoundStation IP C - 6 Logos smaller than described in the table above are acceptable, but larger logos may be truncated or interfere with other areas of the user interface.The SoundPoint IP 501/600/601 phones only support the four colors black, dark gray, light ...

Miscellaneous Administrative Tasks C - 7 </bitmaps> Next, enable the idle display feature and modify the idle display "animation" for each model to point to your bitmap (again without the .bmp extension): <indicators ind.idleDisplay.enabled="1"> <Animations> <IP_...

Administrator’s Guide SoundPoint IP / SoundStation IP C - 8 This table summarizes some the major dependences that you are likely to encounter: Migration Dependencies In addition to the bootROM and application dependencies, there are certain restrictions with regard to upgrading or downgrading from o...

Miscellaneous Administrative Tasks C - 9 Multiple Key Combinations On SoundPoint IP and SoundStation IP phones, certain multiple key combinations can be used to reboot the phone and restore factory defaults. For other methods for resetting and rebooting your SoundPoint IP or SoundStation IP phones, ...

Administrator’s Guide SoundPoint IP / SoundStation IP C - 10 • IP 4000: Menu, Exit, Off-hook/Hands-free, Redial Default Feature Key Layouts The following figures and tables show the default SIP key layouts for the SoundPoint IP 301, 320, 330, 430, 501, 550, 560, 600, 601, and 650 and SoundStation IP...

Administrator’s Guide SoundPoint IP / SoundStation IP C - 16 Assigning a VLAN ID Using DHCP To assign a VLAN ID to a phone using DHCP: >> In the DHCP menu of the Main setup menu, set VLAN Discovery to “Fixed” or “Custom”.When set to “Fixed”, the phone will examine DHCP options 128,144, 157 and...

D - 1 D Third Party Software This appendix provides the copyright statements for third party software products that are part of the Session Initiation Protocol (SIP) application. Ares Copyright 1998 by the Massachusetts Institute of Technology. Permission to use, copy, modify, and distribute this so...

Third Party Software D - 3 and/or other materials provided with the distribution.3. All advertising materials mentioning features or use of this software must display the following acknowledgement: "This product includes cryptographic software written by Eric Young ([email protected])"The wo...

Administrator’s Guide SoundPoint IP / SoundStation IP D - 4 Expat: Copyright (c) 1998, 1999, 2000 Thai Open Source Software Center Ltd and Clark CooperPermission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software&#...

Index – 1 Index Numerics 802.1Q VLAN header 4–52 A ACD. See also automatic call distribution acoustic echo cancellation 4–49 acoustic echo cancellation <aec> A–40 acoustic echo suppression <aes> A–41 AEC. See also acoustic echo cancellation AGC. See also automatic gain control alert info...

Administrator’s Guide Addendum for the SoundStation IP 7000 1 - 2 • Daisy-Chaining Phones • Provisioning Phones Over CLink Configuration file changes are described in Configuration File Changes on page 1-5 . The default SIP key layout for the SoundStation IP 7000 conference phone is shown in Multipl...

Administrator’s Guide Addendum for the SoundStation IP 7000 1 - 3 Single Registration The SoundStation IP 7000 phone supports a single registration.When the phone is unable to register with the call control server, the icon is shown (outline). Once the phone is able to register, the icon is shown (s...

Administrator’s Guide Addendum for the SoundStation IP 7000 1 - 4 Treble/Bass Controls The treble and bass controls equalize the tone of the high and low frequency sound from the speakers.The SoundStation IP 7000 phone’s treble and bass controls can be modified by the user (through Menu > Setting...

Administrator’s Guide Addendum for the SoundStation IP 7000 1 - 5 Provisioning Phones Over CLink Normally the SoundStation IP 7000 conference phone is provisioned over the Ethernet by the boot server. However, when two SoundStation IP 7000 phones are daisy-chained together, the one that is not direc...

Administrator’s Guide Addendum for the SoundStation IP 7000 1 - 12 Bitmaps <bitmap/> The IP_7000 parameters affect the SoundStation IP 7000 conference phone. Indicators <ind/> The IP_7000 parameters affect the SoundStation IP 7000 conference phone. Animations <anim/> The IP_7000 pa...