Polycom RMX 1000 - Manual

Table of Contents ii SIP Endpoint ······························································· 3-11 Conference Profiles ···································································· 4-1 Defining a Conference Profile ·············································· 4-2 General Settings ······...

Polycom RMX 1000 User Guide iii Address Book ············································································· 8-1 Adding a Participant to the Local Directory ···························· 8-2 Creating a Participant in the Address Book ························· 8-2 Adding a Participant fr...

Table of Contents iv QoS ··············································································· 11-7 Ports ·············································································· 11-8 Email ············································································· 11-9 IVR Service...

Polycom RMX 1000 User Guide v Hardware Monitor ··························································· 15-2 Personal Conference Manager (PCM) ····································· 16-1 Introduction to PCM Interfaces ··········································· 16-2 Viewing the PCM Interface ·····...

1-1 1 System Overview This chapter will serve as a brief introduction to the RMX 1000 system and its major functions and features. The following chapters provide detailed description about the installation of RMX 1000 system, as well as how to hold, manage, monitor conferences and maintain the devic...

Polycom RMX 1000 User Guide 1-3 RMX 1000 Main Features Video Display Dynamic Continuous Presence (CP) The dynamic Continuous Presence capability of the RMX 1000 system ensures viewing flexibility by offering multiple viewing points and window layouts for video conferencing. The Continuous Presence (...

Chapter 1 – System Overview 1-4 • Allows users to conduct high quality video calls over packet loss-prone IP networks (DSL, cable, satellite, high contention LANs/WANs, etc.) without suffering the effects of packet loss. • Protects video calls from short-term network issues by temporarily adjusting ...

Polycom RMX 1000 User Guide 1-5 Directory Service The RMX1000 fully supports the Global Address Book (GAB) and Microsoft Lightweight Directory Access Protocol (LDAP) directory service, and enables the user to share the GAB resources and view presence status Conference Management and Monitoring Featu...

Chapter 1 – System Overview 1-6 follows: • Viewing details of the RMX 1000 system • Modifying conference profiles and scheduling conferences • Monitoring ongoing conferences • Managing the ongoing conference and participants, e.g. extending the conference time, terminating the conference, adding/del...

2-1 2 First Time Installation and Configuration Follow the procedure below to implement First Time Installation and Configuration of the RMX 1000 system: 1 Hardware Installation and Setup 2 Configuration Preparations ― Get the information needed for network configuration. ― Get the product activatio...

Chapter 2 – First Time Installation and Configuration 2-2 Figure 2-1 Replace RMX 1000 on the rack. ― Put the RMX 1000 on a safe, even, and clean surface. 3 Connect cables on the back panel of the RMX 1000: ― Power Cable: Firmly insert the plug into the power socket to prevent poor contact. ― LAN Cab...

Polycom RMX 1000 User Guide 2-3 1 Enter http://portal.polycom.com in the address bar of the browser to access the login page of the Polycom resource center. 2 In the login box, enter your Email address and password, and then click Login . If you are a new user, click the Register for an Account link...

Chapter 2 – First Time Installation and Configuration 2-4 ― IP address of the LAN1 port - 192.168.1.254 ― Subnet mask - 255.255.255.0 ― Default gateway IP address - 192.168.1.1 4 You can also view the current address information of the product using the RMX 1000 Discover tool provided with the devic...

Polycom RMX 1000 User Guide 2-5 Figure 2-5 Logging in to the RMX 1000 Web Interface 4 The Product Activation dialog box is displayed. Fill in the activation key obtained in Obtaining Product Activation Key in the Activation Key box, and then click the Save button. Click the Close button. 5 The syste...

Chapter 2 – First Time Installation and Configuration 2-6 Figure 2-7 IP Network Services – LAN Settings Table 2-1 LAN Port Setting Parameters Parameter Description Use LAN1 Enables/disables the network port. DHCP If the user network is configured with a Dynamic Host Configuration Protocol (DHCP) ser...

Polycom RMX 1000 User Guide 2-7 Parameter Description LAN Speed Sets the speed/duplex modes for LAN ports. Supported speed/duplex modes include 10/100M, Full Duplex or Half Duplex, and the 1000M Network mode. You can also select Auto to use Auto-Negotiation with the switch port. Note: Contact the ne...

Chapter 2 – First Time Installation and Configuration 2-8 Parameter Description Remote IP Address Set the target network address for packet transmission. Subnet Mask Set the subnet mask for the target network. 4 If your IP network type is SIP only, go to step 7. 5 To register the system to the gatek...

Polycom RMX 1000 User Guide 2-9 Parameter Description System H.323 Alias Set the H.323 alias for the system. 6 If your IP network type is H.323 only, go to step 8. 7 To configure the SIP server, click the SIP Server tab, and configure related parameters in accordance with the table below: Figure 2-1...

Chapter 2 – First Time Installation and Configuration 2-10 Parameter Description Server Address Provides the IP address of SIP server for registration service. Server Port Provides the connection port of SIP server for registration service. Server Domain Name Provides the domain name of SIP server f...

Polycom RMX 1000 User Guide 2-11 2 Select a time synchronization mode: ― Select the Synchronize device time with a time server option to synchronize the device time with a network time server. In this case, enter the IP address or domain name for the time server in the Time Server field. ― Select th...

3-1 3 Basic Operation This chapter introduces the Web UI components of the RMX 1000 and common operations, and how to start a simple conference. The goal of this chapter is to provide a quick guide on how to start a conference with minimal effort. RMX 1000 Screen Components The Web configuration hom...

Polycom RMX 1000 User Guide 3-3 Pane Layout Conference List The Conferences list pane shows all the conferences running on the current device and their relevant information, including status, ID, start time and end time. Here you can create, delete, and lock conferences, as well as view conference d...

Chapter 3 – Basic Operation 3-4 Click System Alerts on the left part of the Status Bar to display the system alert pane. For more information about System Alerts , see System Alerts . • H.323/SIP Link Status This indication bar shows in real time the endpoints connected with the system and relevant ...

Polycom RMX 1000 User Guide 3-5 Figure 3-3 List Sorting Right-click Shortcut Menu The Web interface provides right-click shortcut menus for common operations such as viewing detailed parameters, creating / deleting items, etc. Alternatively, you can perform these operations by double-clicking the co...

Chapter 3 – Basic Operation 3-6 Starting a Conference There are several ways to start a conference with the RMX 1000: • Create an instant conference through the conference list pane of Web interface. • Directly start a conference using a video endpoint’s remote control. • Dial into a meeting room. A...

Polycom RMX 1000 User Guide 3-7 allocated by the system. These options are configurable, but none of these settings need to be modified to start a conference. The conference chairperson or organizer should inform other participants of the conference ID used for the conference, so that they can dial ...

Chapter 3 – Basic Operation 3-8 Scenario Dial-in String Create this conference, set the above passwords, and invite the above participants 9251001##1111##2222*123*321 If the gatekeeper is not configured on the network, the format of the dial-in string is as follows: <RMX 1000 IP address>[##Con...

Chapter 3 – Basic Operation 3-10 Dialing method between H.323 and SIP Participants The RMX system can work as a gateway to enable the H.323 or SIP participants inviting the SIP or H.323 participants when creating a conference. If the GK and SIP server are not configured on the network, dialing is ex...

Polycom RMX 1000 User Guide 3-11 Connecting to a Conference – Dialing Methods To connect an endpoint to an ongoing conference or meeting room, you can use one of the dialing methods below: • Dial the IP address of the RMX 1000 system through the remote control to connect the RMX 1000. If the system ...

Chapter 3 – Basic Operation 3-12 server. If the endpoint is registered to another SIP server, you can only first call the SIP URL of RMX 1000 to set up a connection, and then access the conference by entering the conference ID as IVR service prompted or through the PCM interface. The dial-in number ...

4-1 4 Conference Profiles A conference profile is used to pre-define the basic parameters for conference scheduling, such as the bandwidth, encryption, and video quality. All conferences will be created on the basis of conference profiles. By saving conference profiles on the RMX 1000, users can con...

Chapter 4 – Conference Profiles 4-2 Figure 4-1 Conference Profile List RMX 1000 is provided with default built-in conference profiles so that users can create conferences easily. Table 4-1 Default Conference Profiles Profile Name Parameter Default_768_CIF_H264Content (Default Profile) H.264 dual-str...

Polycom RMX 1000 User Guide 4-3 Figure 4-2 New Profile Settings General Settings On the New Profile page, click the General tab to display the interface for configuring general parameters. The table below explains the detailed meanings of these parameters. Table 4-4 General Parameters Parameter Desc...

Chapter 4 – Conference Profiles 4-4 Parameter Description Auto Terminate If this check box is selected, the system will automatically terminate the conference when any of the following conditions is satisfied: ƒ Before First Join - No participant joined within the predefined period since the confere...

Polycom RMX 1000 User Guide 4-5 Figure 4-3 Video Quality Setup Page Depending on the user's selection in People Video Definition , the profile can be defined as two types of conference modes: the Continuous Presence (CP) conference and the video switching conference. • CP conference: The endpoint sc...

Chapter 4 – Conference Profiles 4-6 Defining People Video Quality To define the video quality of CP conference: As described in the table below, select the highest resolution of CP conference in the People Video Definition field. Table 4-5 People Video Definition Parameter Description Up to H.264, C...

Polycom RMX 1000 User Guide 4-7 and the conference video can be displayed with the best HD resolution of 1280x720 (720p). However, all the endpoints must support the H.264 protocol and 720p resolution, and the bandwidth cannot be lower than 832Kbps, or else the display of conference video will be, d...

Chapter 4 – Conference Profiles 4-8 Figure 4-4 Video Settings In the Video Mode drop-down menu, you can set the following video modes for conference: • Lecture Mode: All the conference participants view the selected lecturer in full screen, and the lecturer's endpoint will display the screens of oth...

Polycom RMX 1000 User Guide 4-9 ― When the number of participants is smaller than or equal to the set number of multi-screens, the system displays the multi-screen image according to the actual number of participants and in line with the default rule. The table below shows the default rule. ― When t...

Chapter 4 – Conference Profiles 4-10 Figure 4-5 Meeting Room Parameter Setup Interface Customize settings for the conference skin by referring to the table below: Table 4-11 Parameter Description of Conference Skin Parameter Description Background Picture Select the background picture for the confer...

Polycom RMX 1000 User Guide 4-11 Figure 4-6 Recording Parameter Setup Interface The table below explains the configuration parameters. Table 4-12 Conference Recording Configuration Parameter Description Enable Recording If an RSS 2000 is available on your network, you can select this option to enabl...

Chapter 4 – Conference Profiles 4-12 Message Overlay When a message needs to be sent to all the participants in a conference, you can set the message overlay of conference to be displayed on all participants’ endpoint screens. Click the Message Overlay tab on the New Profile interface to set the mes...

Polycom RMX 1000 User Guide 4-13 Site Name A user can set the site name (endpoint name), so as to label each site when viewed onscreen. The site name displayed for each connected participant comes from the system name configured within the endpoint. Click the Site Name tab on the New Profile interfa...

Chapter 4 – Conference Profiles 4-14 Table 4-14 Parameter Description of Advanced Options Parameter Description Video Clarity This option is enabled by default. It is used to improve the clarity of video received from an endpoint which has low bandwidth and/or low resolution. Lost Packet Recovery Lo...

5-1 5 Recording Link The RMX 1000 supports the recording link function. It can work with the RSS 2000 to record conference content. After the recording setup is completed, when the conference starts, the RMX 1000 will first call the participants in the participant list, and then call the configured ...

Chapter 5 – Recording Link 5-2 Right-click the default empty link or configured RSS IP address in the interface, and then click Properties to display the Recording Link -> General interface. General Settings Figure 5-2 Recording Link - General The table below explains the detailed meanings of the...

Polycom RMX 1000 User Guide 5-3 The table below explains the detailed meanings of these parameters. Table 5-2 Parameter Description for Recording Link - DTMF Codes Parameter Description Name Name of the recording operation DTMF Code Set the remote control key combination used to perform the operatio...

Chapter 5 – Recording Link 5-4 Recording Properties To view the status between the recording link and RMX1000, double-click the recording link, or right-click it and select Properties to view parameters. • General – Displays the name, address, alias and other information. • DTMF Code – A participant...

6-1 6 Meeting Rooms A Meeting Room is a conference saved on the MCU in passive mode, without using any system resources. A Meeting Room is automatically activated when the first participant dials into it. Once activated, a Meeting Room functions as any ongoing conference. All Meeting Rooms are based...

Polycom RMX 1000 User Guide 6-3 Parameter Description Chairperson Password Enter the password that identifies the chairperson ID. The system will authorize more rights to the chairperson. If this parameter is empty, it means the conference has no chairperson. Dial Out Manually When enabled, the syst...

Chapter 6 – Meeting Rooms 6-4 To edit or delete a participant that is added to the list, select it, and then click the Edit or Remove button. A user can also click multiple participants to be deleted one by one while pressing down the Ctrl key, or select adjacent ones while pressing down the Shift k...

7-1 7 Reservations Multiple types of conference reservations can be implemented using RMX 1000. You can reserve a conference for one time or convene routine conferences on a daily, weekly, or monthly basis as needed. The system reserves resources for conferences, so the conference can be automatical...

Chapter 7 – Reservations 7-2 a conference on a specific date to make conference scheduling clearer. When using the List view, click the button to switch to the Calendar view. Switching Calendar Modes Under the Calendar view, the system can display the calendar by day or by week so that users can eas...

Polycom RMX 1000 User Guide 7-3 Adding a Reservation To reserve a conference: • Under the calendar view, click the button on the pane, or right-click at the blank area besides the selected calendar date and time, and then click New Reservation . • Under the list view, click the button on the reserva...

Chapter 7 – Reservations 7-4 Parameter Description Duration Set the duration of the conference in the format of H:M. Reserving a Daily Conference To reserve a daily conference, set Schedule Mode to Daily . Figure 7-4 Reservation Setup - Everyday The conference will be convened at the specified time ...

Polycom RMX 1000 User Guide 7-5 Table 7-3 Parameter Description for Reservation Setup – Weekly Parameter Description Start Time Set the start time of the conference in the format of H:M. Duration Set the duration of the conference in the format of H:M. Start Date Set the start date of the recurrence...

Chapter 7 – Reservations 7-6 At the specified time, the reserved conference will be convened automatically, the conference icon will become , and the properties of the conference can be viewed but cannot be modified. In addition, the conference list will show that the conference is ongoing. Modifyin...

8-1 8 Address Book You can use the address book provided by the RMX 1000 to store participant information, such as the IP address and network communication protocol of the participant’s endpoint. The address book enables you to conveniently and easily add participants to a conference. The grouping f...

Chapter 8 – Address Book 8-2 Figure 8-1 Address Book Adding a Participant to the Local Directory You can add the information of a new participant to the local directory in the following two ways: • Create a participant in the address book. • Add a participant in the ongoing conference to the address...

Chapter 8 – Address Book 8-4 Example of cascading configuration There are two sets of cascaded RMX 1000 devices (RMX 1000_1 and RMX 1000_2). The information is as follows: RMX 1000_1 IP: 172.22.176.9 E.164 Prefix (Register to a GK): 80 ID of Master Conference (Dial out from): 1234 RMX 1000_2 IP: 172...

Polycom RMX 1000 User Guide 8-5 Figure 8-4 Cascading Configuration – RMX 1000_2 Advanced Setting Usually, you only need to set the parameters on the General tab, and accept other default settings of the system. To set advanced parameters, click the Advanced tab. Figure 8-5 New Participants - Advance...

Chapter 8 – Address Book 8-6 Other Information To add other information for the participant (company name, contact phone, etc.), click the Information tab and configure Info1~Info4, then click OK . Adding a Participant from an Ongoing Conference You can also add a participant in an ongoing conferenc...

Polycom RMX 1000 User Guide 8-7 the group, select it and click Remove . You can also delete multiple participants from the group. 5 Click OK on the New Group page to add the new group to the address book. Modifying a Participant/Group To modify a participant or a group in the local directory, right-...

Chapter 8 – Address Book 8-8 3 Select or enter the path where the address book file (.csv) to be uploaded is located, and then click Open to return to the interface for importing the address book. 4 Click Upload . When uploading an address book file, conflicting participant addresses will not be ove...

Polycom RMX 1000 User Guide 8-9 LDAP Server To register RMX 1000 to the LDAP server, select LDAP from Type . Figure 8-8 Directory Service - LDAP Configure parameters in accordance with the table below: Table 8-4 LDAP Configuration Parameters Parameter Description Server IP address of the LDAP direct...

Chapter 8 – Address Book 8-10 Viewing the Global Directory After the directory server is successfully registered, the global directory buttons ( ) on the address book pane will be activated. The table below defines the functions of these buttons: Table 8-5 Function Definitions of Global Directory Bu...

Polycom RMX 1000 User Guide 8-11 Searching Directory Entries A user can use the Search function of address book to quickly find the specified participant or participant group when the address book stores the information of numerous participants. To search for a participant or participant group, ente...

9-1 9 Conference/Participant Monitoring Through the real-time conference-monitoring platform of the system, you can easily monitor ongoing conferences, track participants and conference progress, and perform control operations as needed. With the RMX 1000, you can implement two types of monitoring o...

Chapter 9 – Conference/Participant Monitoring 9-2 Parameter Conference Information ID The Conference ID assigned to the conference Start Time Conference start time End Time The time the conference is expected to end Viewing Conference Parameters In addition to the status information shown in the con...

Polycom RMX 1000 User Guide 9-3 To manually terminate a conference: 1 In the conference list, click the conference to be deleted, and then click the button, or right-click the conference, and then click Delete Conference . 2 In the confirmation dialog box that appears, click OK . Locking/unlocking a...

Polycom RMX 1000 User Guide 9-5 • Auto: This option is selected by default. Each multi-screen window will automatically select to display a conference site based on the information about connected participants. • Auto Scan: After this option is selected, if the set multi-screen number is smaller tha...

Chapter 9 – Conference/Participant Monitoring 9-6 To set the site name: 1 In the Conferences list pane, double-click the desired conference. 2 On the conference parameter interface, click Site Name to enter the site-setting interface. Select the Always show site name check box, and set the related p...

Chapter 9 – Conference/Participant Monitoring 9-8 Parameter Description FECC Token The participant has the Far End Camera Control (FECC) Token and is capable of conducting FECC. FECC Token can only be allocated to one participant at one time. If no partipant uses the FECC function, this icon is not ...

Polycom RMX 1000 User Guide 9-9 Button Name Description Suspend Video Suspend the video transmission from the participant to the conference. The suppressed participant’s video is not transmitted to the conference but the participant still receives conference video. The Suspend Video indicator appear...

Chapter 9 – Conference/Participant Monitoring 9-10 • The layout set at the Participant Properties page takes effect only for this participant’s endpoint. • The layout set at the Participant Properties page is prior to that set on the Conference Properties page. In other words, the layout set here is...

10-1 10 Users and Connections Users who are defined in the Web interface can log into the Web management interface to complete authorized operations. The RMX supports three user connection levels: • Chairperson • Operator • Administrator A Chairperson can only manage ongoing conferences and particip...

Chapter 10 – Users and Connections 10-2 User List Figure 10-1 User List Pane To view the defined users for the current system, click Users in the RMX Management pane. The defined user list appears in the list pane located on the right side. The user name displayed in the list is the login name for t...

Polycom RMX 1000 User Guide 10-3 Figure 10-2 New User Settings Page Table 10-1 Description for New User Settings Parameter Description User Name Enter the user name for logging in to the system’s Web page Password Enter the password for logging in to the system’s Web page Authorization Level Set the...

Chapter 10 – Users and Connections 10-4 Viewing User Connection Figure 10-3 User Connection List The Web management page for the device can list all connections (all users, servers, or others logged into the devices) to the Web interface. To view connected users, click Connections in the RMX Managem...

11-1 11 IP Service Settings Click IP Network Services in the RMX Management pane to display the related IP information-setting page on the list pane. The corresponding IP information of the device will be displayed on the list pane, including the IP addresses and Gateway addresses for port LAN1 and ...

Chapter 11 – IP Service Settings 11-2 LAN Setting Configure the LAN information in the IP Network Services interface. Figure 11-2 IP Network Services - LAN Port Setting Table 11-1 LAN Port Setting Parameters Parameter Description Use LAN1 (2) Enables/disables the network port. DHCP If the user netwo...

Polycom RMX 1000 User Guide 11-3 Parameter Description Obtain DNS Server Address Automatically Used in combination with the DHCP option. When the DHCP check box is selected, this option allows you to obtain the DNS server address automatically from a DHCP server in the network. Preferred/Alternate D...

Polycom RMX 1000 User Guide 11-5 Table 11-3 Gatekeeper Setting Parameter Description IP Network Type Set the IP network type for the RMX 1000 system to make a call. You need to set it based on the call type used for the participant's endpoint. It can be set to: ƒ H.323 : Only H.323 calls are support...

Polycom RMX 1000 User Guide 11-7 Parameter Description Server Port Provides the connection port of SIP server for registration service. Server Domain Name Provides the domain name of SIP server for registration service. User Name User name provided by the SIP server for the registered user. Password...

Chapter 11 – IP Service Settings 11-8 Parameter Description Type DiffServ and Precedence are two methods for encoding packet priority. The priority set here for audio and video packets should match the priority set in the network routers. ƒ Differv: Select when the network router uses Differv for pr...

Polycom RMX 1000 User Guide 11-9 The table below explains the detailed meanings of these parameters. Table 11-6 Description of Port Settings Parameter Description Fixed Ports Specifies whether to define the TCP and UDP ports. ƒ Leave this check box clear if you are defining a Network Service for loc...

12-1 12 IVR Service RMX 1000 provides a conference Interactive Voice Response (IVR) function which allows conference participants to use an endpoint input device (such as a remote control) to interact with the conference following the voice and onscreen operation prompts used in the conference. The ...

Chapter 12 – IVR Service 12-2 Default IVR Information The Message bar of IVR shows the names of 12 IVR voice prompts available. The table below shows the default IVR information. Table 12-1 Factory IVR Information IVR Information Prompt Message Description Apply chairperson successfully － A warning ...

Polycom RMX 1000 User Guide 12-3 IVR Information Prompt Message Description The Conference is being recorded The conference is being recorded. This prompt will be played when conference recording begins. The Conference recording has failed. The conference recording has failed. This prompt will be pl...

Chapter 12 – IVR Service 12-4 Recording an Audio Message You can record voice messages for different languages or customize them to your needs for IVR service. To record audio messages, use any sound recording utility available in your computer or record them professionally in a recording studio. Ma...

Polycom RMX 1000 User Guide 12-5 Figure 12-3 Properties for Sound Dialog Box 4 The Sound Selection dialog box opens. 5 In the Format field, select PCM. 6 In the Attributes list, select 16 / 32kHz , 16 Bit and Stereo or Mono . Figure 12-4 Sound Selection Dialog Box 7 To save this format, click the Sa...

13-1 13 CDR RMX 1000 includes a Call Detail Record (CDR) utility, which enables you to view summary information about conferences, as well as to retrieve full conference information and archive it to a file. The file can be used to produce reports or can be exported to external billing programs. The...

Chapter 13 – CDR 13-2 • Formatted text – Formatted CDR files use the suffix .txt. Different from the unformatted CDR, the field value of each data in the formatted CDR file matches its property name one by one, as shown below. This data can be used to generate a summary report for a conference. Figu...

Polycom RMX 1000 User Guide 13-3 Table 13-1 Parameter Description of CDR Parameter Description Name Shows the conference name and an icon indicating whether or not the CDR record has been written to the RMX 1000’s memory. - CDR record saved - CDR record not saved Start Time The actual start time for...

14-1 14 RMX Utilities System Alerts When an error occurs in the system, the System Alerts function will be activated. RMX 1000 will record the system alert information and generate a report file in the *.txt format. When a system error occurs, the system alert area blinks red until the problem is so...

Chapter 14 – RMX Utilities 14-2 H.323/SIP Link Figure 14-2 H.323 Link Status To view all connected H.323/SIP links, click Connected H.323/SIP Link on the left-bottom of the page. The H.323/SIP Link pane opens with the list of connected H.323/SIP links. For the meanings of the H.323/SIP link status p...

Polycom RMX 1000 User Guide 14-3 Figure 14-3 System Time Setup Page This page shows the date and time of the system and the user PC. You can set up the system time in one of the following methods: • Synchronize with a network time server Select the Synchronize device time with a time server option t...

Chapter 14 – RMX Utilities 14-4 Modifying Language To modify the device language, click the Language tab on the customization page, select the required language from the drop-down menu, and then click the OK button. You need to reboot your system to ensure that the settings take effect. The system p...

Chapter 14 – RMX Utilities 14-6 Security Setting RMX 1000 provides multiple security setting options. A user can limit the H.323 connection to the device PCM, limit the LAN port that accesses the Web management interface, and configure the Security Socket Layer (SSL) digital certificate to ensure da...

Chapter 14 – RMX Utilities 14-8 SNMP Setting RMX1000 supports the Simple Network Management Protocol (SNMP). You can monitor the MCU status by managing the workstation. Click the Setup ->SNMP Setting menu item at the upper left part to enter the SNMP Properties interface. Figure 14-8 SNMP Setting...

Polycom RMX 1000 User Guide 14-9 Parameter Description Community Name Specifies the name of community to which the MCU and SNMP management workstation belongs. The agent to authenticate the SNMP management workstation uses community Name. User Name Set the name of user remotely accessed by SNMP. Sec...

Chapter 14 – RMX Utilities 14-10 Configure the following parameters: Table 14-6 Parameter Configuration of SNMP Traps Parameter Description SNMP Trap Version Specifies the SNMP Trap version used by MCU Version 1 and Version 2 - When this option is selected, you need to configure Trap Destinations an...

Polycom RMX 1000 User Guide 14-11 Figure 14-10 Product Activation Page Fill the activation key obtained from the Polycom Resource Center in the Activation Key input box on the page. Then, click the Save button to activate the RMX 1000. After the device is successfully activated, will be displayed at...

Chapter 14 – RMX Utilities 14-12 Logger Diagnostics Files The system supports logging and can record and save the system information continually. You can save the log files to your local hard disk for system analysis and diagnosis. The log program will be activated once the system starts. However, i...

Polycom RMX 1000 User Guide 14-13 Backup Configuration/Reservation To backup the configuration for the current device, click the menu options Administration -> Software Management -> Backup Configuration/Reservation on the top-left of the page. The File Download page appears. Click the Save bu...

Chapter 14 – RMX Utilities 14-14 Figure 14-14 Restore Configuration/Reservation Page Resources Report To know the usage of current RMX1000 resources, click the menu options Administration -> Resources Report at the upper left part on the interface. The Resources Report interface appears. Figure 1...

Polycom RMX 1000 User Guide 14-15 By clicking the Usage Graph button, you can visually view the usage of video and audio connection resources of RMX 1000 within a period through the statistic graph. In addition, you can define the time period for viewing, refresh the statistic graph, and print the s...

Chapter 14 – RMX Utilities 14-16 Activating the Upgraded System section for further operations. If the upgrade failed due to restarting the system by mistake, move on to the following section for rescuing information. System Recovery The following step is required before initiating an RMA (Return Ma...

Polycom RMX 1000 User Guide 14-17 the system manually. When the screen displays message as shown below, do not press the Spacebar. Figure 14-18 Console Interface – Rebooting 5 Wait about 50 seconds, when the screen displays menu as shown below, highlight the rescue and press Enter . Figure 14-19 Con...

Chapter 14 – RMX Utilities 14-18 Figure 14-20 Console Interface –Booting into the Rescue Mode To use the RMX 1000 Rescue tool to reload software packages: 1 In the PC used for uploading the software packages, run the RMX 1000 Rescue utility in the CD provided with the product. Please make sure the P...

Chapter 14 – RMX Utilities 14-20 version number changes to V2.1, and the purchased options are activated. Figure 14-24 License Information Now, the upgraded device is ready for use.

15-1 15 Signaling and Hardware Monitoring Signaling Monitoring To monitor the status of LAN1, LAN2, SIP, directory service and gatekeeper of the device you are using, click Signaling Monitor in the RMX Management pane. The signaling status list will be displayed in the list pane on the right side. F...

Chapter 15 – Signaling and Hardware Monitoring 15-2 Service Name Status Indication SIP Server Registered: MCU has been registered to the SIP server. Registration Failed: Registration of MCU to the SIP server failed. Disabled: Registration to the SIP server is disabled for MCU. Directory Service Regi...

Polycom RMX 1000 User Guide 15-3 Table 15-2 Normal Range of the Hardware Status Unit Normal Range CPU 0-67 Celsius degree Motherboard 0-65 Celsius degree Memory 0-95 Celsius degree Fan Speed 200-8000 RPM To reboot the device, click the button on this pane. To shut off the device, click the button on...

Chapter 16 – Personal Conference Manager (PCM) 16-2 Introduction to PCM Interfaces Viewing the PCM Interface To establish a call link, use the endpoint to call the IP address for RMX 1000 directly, or call the E.164 prefix or SIP URL of RMX 1000 if you have registered to a gatekeeper or SIM server. ...

Polycom RMX 1000 User Guide 16-3 After joining the conference, you can use any arrow key on the remote control to invoke the function menu, so as to perform some specific function operations. Figure 16-2 Function Menu – Regular Participant Interface If you have no operation for a certain period on t...

Chapter 16 – Personal Conference Manager (PCM) 16-4 FECC Token Description ƒ Go to the lower level menu ƒ Confirm the selection (if the menu is displayed) ƒ Shift the selection to the right video ƒ Bring up the menu (if the conference videos are displayed) ƒ Return to the higher-level menu, if the m...

Polycom RMX 1000 User Guide 16-5 Figure 16-5 Create Conference Interface 2 Enter the valid conference ID at the cursor, and press # to confirm. You can press the left arrow key to delete the content just entered. 3 The cursor moves to the text box of conference password. If necessary, enter the conf...

Chapter 16 – Personal Conference Manager (PCM) 16-6 then press the right arrow key , or directly press the corresponding number key of this conference to join it. 2 Enter the interface for entering the conference password (if set). Enter the conference password and press # to confirm it. You can pre...

Polycom RMX 1000 User Guide 16-7 Conference Control for Regular Participants If you enter a conference as a regular participant, please wait until the conference video appears and then press any arrow key on the remote control to open the function menu as shown below. Figure 16-7 Conference Control ...

Chapter 16 – Personal Conference Manager (PCM) 16-8 Legend Layout States and Function Description Fit the layout to the conference mode you set • When the conference image appears, press the DTMF combination key "**" through your remote control to open the layout legend selection interface. ...

Polycom RMX 1000 User Guide 16-9 Video Force When the number of participants added to the conference is larger than the number of configured screen windows, this menu item is used to specify a window to display the remained participants in turn. Select the Video Force option to enter the menu interf...

Chapter 16 – Personal Conference Manager (PCM) 16-10 Figure 16-9 Chairperson Conference Control - Main Menu 2 For more information about the options shared by the chairperson and the regular participants, please see Conference Control for Regular Participants . Only the chairperson-specific function...

Polycom RMX 1000 User Guide 16-11 a Select the Directory menu option to enter the directory interface. The list displays by default the address book entries added by users through the local computer. b The chairperson can display addresses in the local and global directories by category through the ...

Chapter 16 – Personal Conference Manager (PCM) 16-12 Recording a Conference When a recording link has been set up in the conference, the conference chairperson can start recording, suspend recording, and stop recording through the PCM interface. For details of Recording Link, see Recording Link . St...

18-1 18 Appendix B: Telnet/Terminal Commands RMX 1000 also supports device debugging from the command line. You can configure command settings in either of the following two methods: using the HyperTerminal after connecting it to the device through a serial port or configuring via telnet. Both metho...

Chapter 18 – Appendix B: Telnet/Terminal Commands 18-2 If you entered a wrong password, you may be required to re-login to the system. If you entered the right password, you will be brought directly to the command setting interface. Command Introduction Help After logging into the system, you may en...

Polycom RMX 1000 User Guide 18-3 View Device Information Enter show after the prompt # to view the current device information, including the system information, license information, interface information and IP address. Idle Timeout Setting Enter keepalive<timeout> after the prompt # to modify...

Chapter 18 – Appendix B: Telnet/Terminal Commands 18-4 After resetting the system configuration, the RMX 1000 must be restarted in order for the new settings to take effect. Clean Key Code Enter cleankey after the prompt "#" to remove the existing key code. This command is used to deactivate...

Polycom RMX 1000 User Guide 18-5 Table 18-2 Parameters Description Parameter Description ip IP address of the destination host -n<count> Packet sending times, defaulted to 10 -w<time> Waiting time, defaulted to 1000 ms -l<size> Size of the sent packet, defaulted to 32 bytes [Exampl...

Chapter 18 – Appendix B: Telnet/Terminal Commands 18-6 Parameter Description 100 half 100Mbps half duplex 10 full 10Mbps full duplex 10 half 10Mbps half duplex [Example 1] Set the IP address of the LAN1 interface to 172.21.103.29, subnet mask to 255.255.255.0, and the gateway address to 172.21.103.2...

19-1 19 Appendix C: Glossary Abbreviation/Term Explanation Bandwidth Defines the information-carrying capacity of a channel. In analog systems, it is the difference between the highest frequency that a channel can carry and the lowest, measured in hertz. In digital systems, bandwidth is measured in ...