Page 3 - Contents
Polycom, Inc. iii Contents Using the Remote Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Recharging the Remote Control Battery . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Powering On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . ...
Page 6 - Using the Remote Control
User’s Guide for the Polycom RealPresence Group Series 2 Polycom, Inc. Using the Remote Control You use the remote control to place calls, adjust the volume, navigate screens, and select options. Enter letters or numbers In camera control mode, move the camera to a stored preset In camera control mo...
Page 7 - Recharging the Remote Control Battery
User’s Guide for the Polycom RealPresence Group Series Polycom, Inc. 3 Recharging the Remote Control Battery Your system setup sheet shows how to charge the battery in the remote control the first time. When the remote control battery power is at 10% or less, a notification is displayed on the home ...
Page 8 - Powering On and Off
User’s Guide for the Polycom RealPresence Group Series 4 Polycom, Inc. Powering On and Off Connect the power and power on the RealPresence Group System after you have connected all of the equipment that you will use with it. Make sure that the system is powered off before you connect devices to it.I...
Page 9 - Navigating the Local User Interface
User’s Guide for the Polycom RealPresence Group Series Polycom, Inc. 5 If a fatal error occurs during startup, the system will not initialize. Contact Polycom technical support. Navigating the Local User Interface Cycle through the icons at the bottom of the Home screen to access system features. To...
Page 10 - Calling and Answering; Placing a Call; Calling by Entering a Name or Number
User’s Guide for the Polycom RealPresence Group Series 6 Polycom, Inc. Calling and Answering Placing a Call You can use your system to place a video call in any of the following ways: • Entering a number or name on the > Place a Call > Keypad screen. • Choosing a name from a recent call list o...
Page 11 - Calling from the Recent Calls List; Calling from the Contacts Screen
User’s Guide for the Polycom RealPresence Group Series Polycom, Inc. 7 3 Enter any additional information needed for the call. The available settings depend on the type of call and your system’s configuration. 4 Press on the remote control to place the call or select Place a Call . For more informat...
Page 12 - Calling a Speed Dial Entry; Answering a Call; Ending a Call
User’s Guide for the Polycom RealPresence Group Series 8 Polycom, Inc. Calling a Speed Dial Entry If your system administrator configured Speed Dial, you can quickly call a contact in your directory. To place a call to a speed dial entry: Using your remote control, do the following: 1 At the top of ...
Page 13 - Participating in an Encrypted Call; Controlling What You See; Viewing Your System’s IP Address
User’s Guide for the Polycom RealPresence Group Series Polycom, Inc. 9 Participating in an Encrypted Call If encryption is enabled on the system, a locked padlock icon appears on the monitor screen when a call is encrypted . If a call is not encrypted, an open padlock appears on the monitor screen. ...
Page 14 - Selecting and Adjusting a Camera or Other Video Source
User’s Guide for the Polycom RealPresence Group Series 10 Polycom, Inc. Selecting and Adjusting a Camera or Other Video Source You can use the remote control to select and adjust the main camera or other near-end or far-end video sources, such as document cameras or computers. You may be able to adj...
Page 16 - Starting and Stopping Camera Tracking with EagleEye Director
User’s Guide for the Polycom RealPresence Group Series 12 Polycom, Inc. To open or close the privacy shutter on the Polycom EagleEye View camera:>> Move the slider to the right to close the privacy shutter, or to the left to open it. You can still make and receive calls when the shutter is clo...
Page 17 - Setting and Using Camera Presets
User’s Guide for the Polycom RealPresence Group Series Polycom, Inc. 13 Setting and Using Camera Presets Camera presets are stored camera positions that you can create ahead of time or during a call. The system uses preset 0 as the default camera position for all preset camera positions. This defaul...
Page 18 - Switching Between Full-Screen Video and the Home Screen; Controlling What You Hear; Adjusting Volume
User’s Guide for the Polycom RealPresence Group Series 14 Polycom, Inc. To store a preset: 1 Select > Cameras > Presets. 2 Adjust the camera angle or zoom the camera in or out to the desired position. 3 Press and hold a number to store the preset position.A snapshot is taken and replaces any e...
Page 19 - Muting the Microphone; Enjoying Stereo Audio in Video Calls
User’s Guide for the Polycom RealPresence Group Series Polycom, Inc. 15 Muting the Microphone You can mute the microphone if you do not want the far end to hear conversations at your site. To mute or unmute the microphone: >> Press on the remote control. If a Polycom tabletop microphone array ...
Page 20 - Showing Content; Showing Content with People+Content IP
User’s Guide for the Polycom RealPresence Group Series 16 Polycom, Inc. Showing Content To show people and content at the same time, the RealPresence Group systems must be configured for content. You can show the following to the far-end systems: • Any information stored on a computer connected dire...
Page 21 - Showing Content from a Computer Connected Directly to
User’s Guide for the Polycom RealPresence Group Series Polycom, Inc. 17 To start showing content: 1 On your computer, start the Polycom People+Content IP application. 2 Enter the IP address or host name of the RealPresence Group system and the meeting password, if one is set.To view the IP address o...
Page 24 - Working with Directory and Contact Entries; Searching for Directory Contacts
User’s Guide for the Polycom RealPresence Group Series 20 Polycom, Inc. Working with Directory and Contact Entries The directory on your RealPresence Group system stores dialing information that helps you make calls quickly and easily. When a site listed in the directory calls your system, the syste...
Page 25 - Including Multiple Sites in Calls; Placing a Multipoint Call
User’s Guide for the Polycom RealPresence Group Series Polycom, Inc. 21 Including Multiple Sites in Calls During a multipoint call, multiple sites can see and hear each other. You can also share content in a multipoint call, just as you can in a point-to-point call. All systems can participate in mu...
Page 26 - Hanging Up a Multipoint Call
User’s Guide for the Polycom RealPresence Group Series 22 Polycom, Inc. 3 To place the call, press or the Select button. Depending on how your system is configured, it attempts to call the site using a pre-defined list of call types. Contact your system administrator for more information. To place a...
Page 27 - Multipoint Viewing Layouts
User’s Guide for the Polycom RealPresence Group Series Polycom, Inc. 23 To enter a meeting password: • If a prompt appears on the screen, use the remote control or onscreen keypad to enter the password. • If you hear an audio prompt, use the remote control to generate DTMF tones. To configure a meet...
Page 28 - Changing the Way Calls Are Answered; Temporarily Refusing Calls; Answering Video Calls Automatically
User’s Guide for the Polycom RealPresence Group Series 24 Polycom, Inc. 3 Select a layout to use for the current call.The layout is displayed, allowing you to keep the layout or change to another layout. Changing the Way Calls Are Answered Temporarily Refusing Calls If your system administrator has ...
Page 29 - Muting Automatically Answered Video Calls
User’s Guide for the Polycom RealPresence Group Series Polycom, Inc. 25 Muting Automatically Answered Video Calls If your system administrator has allowed access to user settings, you can choose whether to mute the audio when automatically answered video calls connect. This prevents callers from ove...
Page 31 - Using Microsoft Outlook Calendaring
User’s Guide for the Polycom RealPresence Group Series Polycom, Inc. 27 To end a call using a connected SoundStation IP 7000 conference phone: • Press on the conference phone to hang up the call. • Press the More soft key then the Manage soft key to hang up one connection in a multipoint call. To st...
Page 32 - Viewing Scheduled Meetings
User’s Guide for the Polycom RealPresence Group Series 28 Polycom, Inc. Viewing Scheduled Meetings If your RealPresence Group system is configured to connect to the Microsoft Exchange Server, you can view scheduled meetings on the Home screen. If no meetings appear on the Home screen, the system may...
Page 33 - Viewing Microsoft Office Communications Server or
User’s Guide for the Polycom RealPresence Group Series Polycom, Inc. 29 Office Communicator and Microsoft Lync contacts appear on the RealPresence Group system and on the Contacts screen. To add or delete Office Communicator or Microsoft Lync contacts on the Polycom RealPresence Group system, use th...
Page 34 - Muting in a CCCP Call; Using Avaya Network Features with Video Calls
User’s Guide for the Polycom RealPresence Group Series 30 Polycom, Inc. Multipoint Calls Using Centralized Conferencing Control Protocol (CCCP) If a Polycom RealPresence Group system is deployed in a Microsoft Lync Server 2010 environment and Centralized Conferencing Control Protocol (CCCP) is enabl...
Page 36 - Customizing Your Workspace; Allowing the Far-End System to Control Your Camera; Adjusting for Room Lighting
User’s Guide for the Polycom RealPresence Group Series 32 Polycom, Inc. Customizing Your Workspace You can customize what you see on the screen, depending on how your system is configured. Allowing the Far-End System to Control Your Camera If your system administrator has allowed access to user sett...
Page 37 - Allowing Video Display on the Web; Troubleshooting; Placing a Test Call
User’s Guide for the Polycom RealPresence Group Series Polycom, Inc. 33 Allowing Video Display on the Web If your system administrator has allowed access to user settings, you can choose whether to allow viewing of the room where the system is located or video of calls in which the system participat...
Page 38 - System Information; Status
User’s Guide for the Polycom RealPresence Group Series 34 Polycom, Inc. System Information To access information about your system: >> Select > Information. • The System Detail screen includes the following system details: system name, model number, hardware and software version, serial num...
Page 40 - System Diagnostics
User’s Guide for the Polycom RealPresence Group Series 36 Polycom, Inc. System Diagnostics To access information about your system diagnostics: >> Select > Diagnostics. This screen includes the following system diagnostic details: Points to note about system status information:• If the Poly...
Page 42 - Searching Documentation; Using the Knowledge Base; Polycom Technical Support
User’s Guide for the Polycom RealPresence Group Series 38 Polycom, Inc. Searching Documentation You can find Polycom product documentation at support.polycom.com . The documents are grouped by Polycom video system type and system names. Using the Knowledge Base For more troubleshooting information, ...
Page 43 - Polycom Solution Support; Regulatory Notices
User’s Guide for the Polycom RealPresence Group Series Polycom, Inc. 39 To contact Polycom Technical Support, go to support.polycom.com . Enter the following information about your RealPresence group system, then ask a question or describe the problem. This information helps us to respond faster to ...
