Page 3 - Polycom Limited Warranty
Voice Mail ............................................................................ 15 Distinctive Ringing / Call Treatment ..................................... 15 Phone Reboot ...................................................................... 16 Optional Features .............................
Page 4 - Introduction; Check this list before installation to ensure
1 Thank you for choosing the SoundPoint ® IP 300/301 SIP. This unit provides busi-ness telephony features and functions such as Multiple Call Appearances, Call Hold, Transfer, and Conference over an IP network. In this User Guide you will find everything you need to quickly use your new phone. Be sur...
Page 5 - Installing SoundPoint; The SoundPoint; Connecting Network and Power Source; AC Power Option; OR
2 Installing SoundPoint ® IP 300/301 SIP This section provides basic installation instructions and information for obtaining the best performance with the Sound-Point ® IP 300/301 SIP phone. If you re- quire additional information or assistance with your new phone, please contact your system adminis...
Page 6 - Connect the short straight end
3 Connecting the Handset and Optional Headset Attaching the Base (Optional) 1. Connect the short straight end of the phone cord to the handset and the corresponding longer straight end of the cord to the handset jack on the back of the phone. 2. Connect the headset (optional accessory) to the headse...
Page 7 - For ringer and; Features
4 1 3 5 4 6 8 7 9 0 * ABC 2 DEF MNO JKL GHI TUV WXYZ OPER PQRS Hold Menu Redial Do Not Disturb 1 3 5 4 6 8 7 9 0 * ABC 2 DEF MNO JKL GHI TUV WXYZ OPER PQRS Hold Menu Redial Do Not Disturb Line/Speed Dial Keys Use these keys to activate up to two lines or one line and a speed dial that can be assigne...
Page 8 - Dial Pad; Key Descriptions
5 Feature Key Description Hold Del Sel 1 3 DEF 5 JKL 4 GHI 6 MNO 8 TUV 7 PQRS 9 WXYZ 0 OPER * # 2 ABC Hold Del Sel Menu Messages Do Not Disturb ABC 2 1 DEF 3 5 4 MNO JKL GHI 6 TUV 8 7 WXYZ 9 OPER PQRS 0 Directories Services Call Lists Conference Transfer Redial Mutes audio transmission locally durin...
Page 9 - Using SoundPoint; Placing a Call; Name; NewCall; See also Headset Memory Mode.; Dial; key
6 Using SoundPoint ® IP 300/301 SIP Placing a Call Using the Handset: 1. To obtain dial tone, pick up the handset.2. Dial the desired number, ORDial by SIP URL or IP † address: • After obtaining dial tone press Name • Enter URL or IP (press * for “.” and # for “@”) • Press Send to complete the call....
Page 10 - Answering a Call; Pick up the handset.; soft key or the line key; Call Hold and Resume; During a call, press; Multiple Calls on Hold; Answer; soft key places; Answer; will also answer; Reject; soft key or; Resume; soft key to; Microphone Mute; During a call, press
7 Answering a Call Using the Handset: Pick up the handset. Using Listen Mode: Press the Answer soft key or the line key ( ). Using the Headset: Pressing Hold Del Sel Conference 1 3 DEF 5 JKL 4 GHI 6 MNO 8 TUV 7 PQRS 9 WXYZ 0 OPER * # 2 ABC Hold Del Sel Directories Services Call Lists Buddy Status My...
Page 11 - General Key Use; Next; Local Conferencing; Split; Splitting a Conference; Trnsfr
8 General Key Use To navigate through menus and to enter data, these are useful tips: 1. Use and or the Next and Prev soft keys to scroll through lists. In some lists the Hold Del Sel 1 3 DEF 5 JKL 4 GHI 6 MNO 8 TUV 7 PQRS 9 WXYZ 0 OPER * # 2 ABC Hold Menu Messages Do Not Disturb ABC 2 1 DEF 3 5 4 M...
Page 12 - Placed Calls; Call Forwarding
9 Redial Ending a Call Press Hold Del Sel Conference 1 3 DEF 5 JKL 4 GHI 6 MNO 8 TUV 7 PQRS 9 WXYZ 0 OPER * # 2 ABC Hold Del Sel Directories Services Call Lists Buddy Status My Status Redial Menu Messages Do Not Disturb ABC 2 1 DEF 3 5 4 MNO JKL GHI 6 TUV 8 7 WXYZ 9 OPER PQRS 0 to dial the last call...
Page 13 - Select; Missed Call; Time and Date; Settings; Select
10 1. Press Hold Del Sel Conference 1 3 DEF 5 JKL 4 GHI 6 MNO 8 TUV 7 PQRS 9 WXYZ 0 OPER * # 2 ABC Hold Del Sel Conference Forward Transfer Call Lists Speed Dial Redial Menu Voice Mail Do Not Disturb ABC 2 1 DEF 3 5 4 MNO JKL GHI 6 TUV 8 7 WXYZ 9 OPER PQRS 0 . 2. Select Settings followed by Basic, P...
Page 14 - Display Contrast; Ring Type; Call Lists
11 Display Contrast To adjust the contrast on the display to a comfortable level: 1. Press Hold Del Sel Conference 1 3 DEF 5 JKL 4 GHI 6 MNO 8 TUV 7 PQRS 9 WXYZ 0 OPER * # 2 ABC Hold Del Sel Directories Services Call Lists Buddy Status My Status Redial Menu Messages Do Not Disturb ABC 2 1 DEF 3 5 4 ...
Page 15 - To add or edit a contact:; To search for a particular contact:; Contact List; for more
12 Contact List In addition to a directory of missed, placed, or received calls, the phone can store a local directory of 200 or more contacts*. Users can add, delete, edit, dial, or search for any contact in this list through just a few key strokes. To add or edit a contact: *Limit depends on Serve...
Page 16 - To remove a Speed Dial entry:; Multiple Lines; Speed Dial
13 To remove a Speed Dial entry: 1. Press Hold Del Sel Conference 1 3 DEF 5 JKL 4 GHI 6 MNO 8 TUV 7 PQRS 9 WXYZ 0 OPER * # 2 ABC Hold Del Sel Directories Services Call Lists Buddy Status My Status Redial Menu Messages Do Not Disturb ABC 2 1 DEF 3 5 4 MNO JKL GHI 6 TUV 8 7 WXYZ 9 OPER PQRS 0 , select...
Page 17 - Multiple Call Appearances; Shared Lines; Shared lines are an optional feature configured on the
14 Multiple Call Appearances Each line on the phone can be configured to have one or more call appearances. More than one call appearance is useful if there is an active call and an incoming call arrives on the same line. In the example shown, there is in an outbound call with Bob Smith. The second d...
Page 18 - Voice Mail; To listen to voice messages:; Distinctive Ringing / Call Treatment; then the
15 Voice Mail * Voice Mail is an optional feature configured on the server and may not be supported on your particular system. Contact your system adminis-trator to find out. † Screen options may vary with server-based application. Voice Mail can be accessed with a single key press. Contact your syste...
Page 19 - Phone Reboot; Advanced, Restart Phone; Text Messaging; Optional Features; To read text messages:
16 Phone Reboot Periodically, the phone may require a user reboot. Reasons for this include accepting a new configuration or new software.There are two ways to reboot the phone: ► Simultaneously press and hold the Do Not Disturb, Hold, and Volume keys (highlighted in the diagram) for more than 3 seco...
Page 21 - Block; soft key; Unblock; soft key to unblock a con-
18 4. Choose Watcher List to see which phones are currently monitoring your status. Press the Block soft key to block a watcher. 5. Choose Blocked List to see which phones you have blocked from monitoring your status. Press the Unblock soft key to unblock a con- tact. The software running on the pho...
Page 22 - Troubleshooting; No Display, Incorrect Display or Bad Contrast
19 No Dial-Tone Verify power is correctly applied to the SoundPoint ® IP 300/301 SIP phone: • Check that the display is illuminated.• Make sure the LAN cable is inserted properly at the rear of the phone (try unplugging and re-inserting the cable). • If using in-line powering, check that the switch ...
Page 23 - No Audio on Headset; Headset; No Response from Feature Key Presses
20 No Audio on Headset Verify correct connections: • Ensure the headset is plugged into the jack marked Headset at the rear of the phone. • Ensure the headset amplifier (if present) is turned on and/or the volume is correctly adjusted. No Response from Feature Key Presses Verify phone is in active st...
Page 24 - Safety and Compliance; Plugs Acts as Disconnect Device
21 Modifications In accordance with Part 15 of the FCC Rules, the user is cautioned that any chang-es or modifications not expressly approved Part 15 Rules This device is compliant with Part 15 of the FCC Rules. Operation is subject to the fol-lowing two conditions: 1. This device may not cause harmfu...
Page 25 - CE and VCCI Mark; This SoundPoint
22 Industry Canada (IC) This Class [B] digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe [B] est conforme à la norme NMB-003 du Canada. CE and VCCI Mark This SoundPoint ® IP 300/301 SIP is marked with the CE mark. This mark indicates compliance with EEC directori...
Page 26 - Exclusions
23 Polycom will not be liable under this limited warranty if its testing and exami-nation disclose that the alleged defect or malfunction in the product does not exist or results from: • Failure to follow Polycom’s installa- tion, operation, or maintenance instruc-tions. • Unauthorized product modifi...
