Page 4 - Introduction; Check this list before installation to ensure
1 Thank you for choosing the SoundPoint ® IP 500/501 SIP, a full-duplex, hands-free phone. This unit provides business telephony features and functions such as Multiple Call Appearances, Call Hold, Transfer, and Conference over an IP network. In this User Guide, you will find everything you need to q...
Page 5 - Installing SoundPoint; The SoundPoint; Connecting Network and Power Source; AC Power Option
2 Installing SoundPoint ® IP 500/501 SIP This section provides basic installation instructions and information for obtaining the best performance with the Sound-Point ® IP 500/501 SIP phone. If you re- quire additional information or assistance with your new phone, please contact your system adminis...
Page 6 - Connecting the Handset and Optional Headset; Connect the short straight end
3 LAN PC HEADSET HANDSET Connecting the Handset and Optional Headset Attaching the Base (Optional) 1. Connect the short straight end of the phone cord to the handset and the corresponding longer straight end of the cord to the handset jack on the back of the phone. 2. Connect the headset (optional a...
Page 7 - Features
4 Line/Speed Dial Keys Use these keys to activate up to three lines or speed dials that can be assigned to your phone. Speakerphone Microphone Mute Headset Feature Keys Access important features using these keys. Dial Pad These 12 keys provide the 10 digits, the 26 alphabetic characters, and special...
Page 8 - Dial Pad; Key Descriptions
5 Feature Key Description Hold Del Sel 1 3 DEF 5 JKL 4 GHI 6 MNO 8 TUV 7 PQRS 9 WXYZ 0 OPER * # 2 ABC Hold Del Sel Menu Messages Do Not Disturb ABC 2 1 DEF 3 5 4 MNO JKL GHI 6 TUV 8 7 WXYZ 9 OPER PQRS 0 Directories Services Call Lists Conference Transfer Redial Allows for hands-free communication du...
Page 9 - Placing a Call; Name; Using SoundPoint; NewCall
6 Placing a Call Using the Handset: 1. To obtain dial tone, pick up the hand- set. 2. Dial the desired number, OR Dial by SIP URL or IP † address: • After obtaining dial tone press Name • Enter URL or IP (press * for “.” and # for “@”) • Press Send to complete the call. See also Headset Memory Mode....
Page 10 - Answering a Call; Pick up the handset.; Reject; Call Hold and Resume; Hold; Multiple Calls on Hold; Resume; Microphone Mute
7 Answering a Call Using the Handset: Pick up the handset. Press Hold Del Sel Conference 1 3 DEF 5 JKL 4 GHI 6 MNO 8 TUV 7 PQRS 9 WXYZ 0 OPER * # 2 ABC Hold Del Sel Directories Services Call Lists Buddy Status My Status Redial Menu Messages Do Not Disturb ABC 2 1 DEF 3 5 4 MNO JKL GHI 6 TUV 8 7 WXYZ...
Page 11 - Confrnc; Splitting a Conference; Transferring a Call; Trnsfer
8 General Key Use To navigate through menus and to enter data, these are useful tips: 1. Use Hold Del Sel 1 3 DEF 5 JKL 4 GHI 6 MNO 8 TUV 7 PQRS 9 WXYZ 0 OPER * # 2 ABC Hold Menu Messages Do Not Disturb ABC 2 1 DEF 3 5 4 MNO JKL GHI 6 TUV 8 7 WXYZ 9 OPER PQRS 0 Directories Services Conference Transf...
Page 12 - Call Lists; Call Forwarding
9 Redial Press Hold Del Sel Conference 1 3 DEF 5 JKL 4 GHI 6 MNO 8 TUV 7 PQRS 9 WXYZ 0 OPER * # 2 ABC Hold Del Sel Directories Services Call Lists Buddy Status My Status Redial Menu Messages Do Not Disturb ABC 2 1 DEF 3 5 4 MNO JKL GHI 6 TUV 8 7 WXYZ 9 OPER PQRS 0 to dial the last call placed from y...
Page 14 - Ring Type; Distinctive Ringing / Call; Contact Directory; To add or edit a contact:
11 Ring Type Many ring types are available. Users can select different rings to distinguish be-tween lines or to have a different ring from their neighbor’s phone.To change the incoming ring to a desired sound: 1. Press Hold Del Sel Conference 1 3 DEF 5 JKL 4 GHI 6 MNO 8 TUV 7 PQRS 9 WXYZ 0 OPER * #...
Page 15 - To search for a particular contact:; Speed Dial; To assign Joe to a Speed Dial key:; Contact; Repeat steps 1 and 2 above for Jane’s
12 4. Enter the Contact number. This is a required field and it must be unique (not already in the direc-tory). 5. Speed Dial Index, Ring Type and Divert Contact may be left blank. 6. Use Hold Del Sel 1 3 DEF 5 JKL 4 GHI 6 MNO 8 TUV 7 PQRS 9 WXYZ 0 OPER * # 2 ABC Hold Menu Messages Do Not Disturb ABC...
Page 16 - Edit; Save; Exit; Multiple Keys Per Line; To remove a Speed Dial entry:
13 To quickly view a complete list of assigned speed dial entries, press Hold Del Sel 1 3 DEF 5 JKL 4 GHI 6 MNO 8 TUV 7 PQRS 9 WXYZ 0 OPER * # 2 ABC Hold Menu Messages Do Not Disturb ABC 2 1 DEF 3 5 4 MNO JKL GHI 6 TUV 8 7 WXYZ 9 OPER PQRS 0 Directories Services Conference Transfer Redial from the i...
Page 17 - Multiple Call Appearances; Answer; Shared Lines
14 Multiple Call Appearances Each line on the phone can be configured to have one or more call appearances. This is useful if there is an active call and an incoming call arrives on the same line. In the example shown, extension 9301 is in an outbound call with 9304. The second diagram shows an incom...
Page 18 - Voice Mail; To listen to voice messages:; Distinctive Ringing / Call Treatment; then
15 * Voice Mail is an optional feature configured on the server and may not be supported on your particular system. Contact your system adminis-trator to find out. † Screen options may vary with server-based application. Voice Mail can be accessed with a single key press. Contact your system adminis-t...
Page 19 - Select; Phone Reboot; Advanced, Restart Phone
16 Multilingual Support (Localization) Many languages are supported by the phone. To change language: 1. Press Hold Del Sel Conference 1 3 DEF 5 JKL 4 GHI 6 MNO 8 TUV 7 PQRS 9 WXYZ 0 OPER * # 2 ABC Hold Del Sel Directories Services Call Lists Buddy Status My Status Redial Menu Messages Do Not Distur...
Page 20 - Text Messaging; To read text messages:; Optional Features; To send a text message:
17 Text Messaging Users can send and receive Text messages on the phone. SIP Instant (Text) Mes-saging is supported in real-time. Users can send and receive text messages using their phones. Received messages will be indicated by a flashing Message Waiting Indicator LED on the front of the phone and ...
Page 21 - To view and change Presence settings:
18 5. Press the Save soft key or Cancel to abandon the change then press Hold Del Sel Conference 1 3 DEF 5 JKL 4 GHI 6 MNO 8 TUV 7 PQRS 9 WXYZ 0 OPER * # 2 ABC Hold Del Sel Directories Services Call Lists Buddy Status My Status Redial Menu Messages Do Not Disturb ABC 2 1 DEF 3 5 4 MNO JKL GHI 6 TUV ...
Page 22 - Troubleshooting; No Display, Incorrect Display or Bad Contrast; Headset
19 No Dial-Tone Troubleshooting Verify power is correctly applied to the SoundPoint ® IP 500/501 SIP phone: • Check that the display is illumi- nated. • Make sure the LAN cable is insert- ed properly at the rear of the phone (try unplugging and re-inserting the cable). • If using inline powering, ch...
Page 23 - Safety and Compliance; Class B Digital Device or Peripheral
20 Display shows “Network Link is Down” Verify LAN cable is properly connected: • Check termination at the switch or hub (furthest end of the cable from the phone). • Check that the switch or hub is operational (flashing link/status lights) or contact your System Administrator. • Press Hold Del Sel C...
Page 24 - This SoundPoint; Polycom Limited Warranty
21 Installation must be performed in ac-cordance with all relevant national wiring rules. L’Installation doit être exécutée confor-mément à tous les règlements nationaux applicable au filage électrique. Modifications In accordance with Part 15 of the FCC Rules, the user is cautioned that any changes o...
Page 25 - Exclusions
22 may be new or reconditioned. Polycom is expected to warrant any replaced or repaired product or part for ninety (90) days from shipment, or the remainder of the initial warranty period, whichever is longer. Products returned to Polycom must be sent prepaid and packaged appropriately for safe ship...
