Page 4 - Introduction
1 Thank you for choosing the SoundPoint ® IP 300 SIP. This unit provides busi-ness telephony features and functions such as Multiple Call Appearances, Call Hold, Transfer, and Conference over an IP network. In this User Guide you will find everything you need to quickly set up your new telephone. Be...
Page 5 - Installing SoundPoint; The SoundPoint; Connecting Network and Power Source; AC Power Option
2 Installing SoundPoint ® IP 300 SIP This section provides basic installation instructions and information for obtaining the best performance with the Sound-Point ® IP 300 SIP telephone. If you re- quire additional information or assistance with your new telephone, please contact your System Adminis...
Page 6 - Connect the short straight end
3 Connecting the Handset and Optional Headset Attaching the Base (Optional) 1. Connect the short straight end of the telephone cord to the handset and the corresponding longer straight end of the cord to the handset jack on the back of the telephone. 2. Connect the headset (optional accessory) to th...
Page 7 - Features; For ringer and
4 1 3 5 4 6 8 7 9 0 * ABC 2 DEF MNO JKL GHI TUV WXYZ OPER PQRS Hold Menu Redial Do Not Disturb 1 3 5 4 6 8 7 9 0 * ABC 2 DEF MNO JKL GHI TUV WXYZ OPER PQRS Hold Menu Redial Do Not Disturb Features Line/Speed Dial Keys Use these keys to activate up to two lines or one line and a speed dial that can b...
Page 8 - Dial Pad; Key Descriptions
5 Feature Key Description Hold Del Sel 1 3 DEF 5 JKL 4 GHI 6 MNO 8 TUV 7 PQRS 9 WXYZ 0 OPER * # 2 ABC Hold Del Sel Menu Messages Do Not Disturb ABC 2 1 DEF 3 5 4 MNO JKL GHI 6 TUV 8 7 WXYZ 9 OPER PQRS 0 Directories Services Call Lists Conference Transfer Redial Mutes audio transmission locally durin...
Page 9 - Using SoundPoint; Placing a Call; Name; Call Features; NewCall; See also Headset Memory Mode.; Dial; key
6 Using SoundPoint ® IP 300 SIP Placing a Call Using the Handset: 1. To obtain dial tone, pick up the handset.2. Dial the desired number, ORDial by SIP URL or IP † address: • After obtaining dial tone press Name • Enter URL or IP (press * for “.” and # for “@”) • Press Send to complete the call. Usi...
Page 10 - Answering a Call; Pick up the handset.; Pressing; Call Hold; Microphone Mute; Answer; soft; Answer; will also answer the call in; Reject; soft key or; Resume
7 Answering a Call Using the Handset: Pick up the handset. Using Listen Mode: Press the Answer soft key. Using the Headset: Pressing Hold Del Sel Conference 1 3 DEF 5 JKL 4 GHI 6 MNO 8 TUV 7 PQRS 9 WXYZ 0 OPER * # 2 ABC Hold Del Sel Directories Services Call Lists Buddy Status My Status Redial Menu ...
Page 11 - General Key Use; Next; Local Conferencing
8 General Key Use To navigate through menus and to enter data, these are useful tips: 1. Use and or the Next and Prev soft keys to scroll through lists. In some lists the Hold Del Sel 1 3 DEF 5 JKL 4 GHI 6 MNO 8 TUV 7 PQRS 9 WXYZ 0 OPER * # 2 ABC Hold Menu Messages Do Not Disturb ABC 2 1 DEF 3 5 4 M...
Page 12 - Placed Calls; Call Forwarding
9 Redial Press Hold Del Sel Conference 1 3 DEF 5 JKL 4 GHI 6 MNO 8 TUV 7 PQRS 9 WXYZ 0 OPER * # 2 ABC Hold Del Sel Directories Services Call Lists Buddy Status My Status Redial Menu Messages Do Not Disturb ABC 2 1 DEF 3 5 4 MNO JKL GHI 6 TUV 8 7 WXYZ 9 OPER PQRS 0 to dial the last call placed from y...
Page 13 - Do Not Disturb; Select
10 3. Select from Date Format, Time For- mat, or Clock Order . 4. Scroll through the options via the up and down arrow keys. 5. Press Select to confirm and Hold Del Sel Conference 1 3 DEF 5 JKL 4 GHI 6 MNO 8 TUV 7 PQRS 9 WXYZ 0 OPER * # 2 ABC Hold Del Sel Directories Services Call Lists Buddy Status...
Page 14 - Distinctive Ringing /; Clear; soft key from the Call
11 Display Contrast To adjust the contrast on the display to a comfortable level: 1. Press Hold Del Sel Conference 1 3 DEF 5 JKL 4 GHI 6 MNO 8 TUV 7 PQRS 9 WXYZ 0 OPER * # 2 ABC Hold Del Sel Directories Services Call Lists Buddy Status My Status Redial Menu Messages Do Not Disturb ABC 2 1 DEF 3 5 4 ...
Page 15 - To add or edit a contact:; Directories; To search for a particular contact:; Contact List
12 Contact List In addition to a directory of missed, placed, or received calls, the telephone can store a local directory of 200 or more contacts*. Users can add, delete, edit, dial, search, or instant-message any contact in this list through just a few key strokes. To add or edit a contact: 1. Pre...
Page 16 - To remove a Speed Dial entry:; Multiple Lines; Speed Dial
13 To remove a Speed Dial entry: 1. Press Hold Del Sel Conference 1 3 DEF 5 JKL 4 GHI 6 MNO 8 TUV 7 PQRS 9 WXYZ 0 OPER * # 2 ABC Hold Del Sel Directories Services Call Lists Buddy Status My Status Redial Menu Messages Do Not Disturb ABC 2 1 DEF 3 5 4 MNO JKL GHI 6 TUV 8 7 WXYZ 9 OPER PQRS 0 , select...
Page 17 - Multiple Call Appearances; Shared Lines; Shared lines are an optional feature configured on the
14 Multiple Call Appearances Each line configured on the telephone can have two call appearances. This is useful if there is an active call and an incoming call arrives on the same line. In the example shown, there is in an outbound call with Bob Smith. The second diagram shows an incoming call from...
Page 18 - Voicemail and Voice and Text Messaging; To read text messages:
15 Voicemail and Voice and Text Messaging * Voice Mail is an optional feature configured on the server and may not be supported on your particular system. Contact your System Administrator to find out. † Screen options may vary with server- based application. Voice Mail can be accessed with a single...
Page 19 - Distinctive Ringing / Call Treatment; then the; Ring Type
16 Distinctive Ringing / Call Treatment Users can set distinctive incoming ringing tones for contacts in their local directory. This allows identifica-tion of a contact by a specific ring tone. This feature is local to the telephone, and may be over-ridden by Server set-tings. Contact your System Ad...
Page 20 - Instant Messaging; Phone Reboot
17 To view and change Presence settings: 1. Press Hold Del Sel Conference 1 3 DEF 5 JKL 4 GHI 6 MNO 8 TUV 7 PQRS 9 WXYZ 0 OPER * # 2 ABC Hold Del Sel Directories Services Call Lists Buddy Status My Status Redial Menu Messages Do Not Disturb ABC 2 1 DEF 3 5 4 MNO JKL GHI 6 TUV 8 7 WXYZ 9 OPER PQRS 0 ...
Page 21 - Troubleshooting; No Display, Incorrect Display or Bad Contrast
18 No Dial-Tone Verify power is correctly applied to the SoundPoint ® IP 300 SIP telephone: • Check that the display is illuminated.• Make sure the LAN cable is inserted properly at the rear of the telephone (try unplugging and re-inserting the cable). • If using in-line powering, check that the swi...
Page 22 - No Audio on Headset; Headset; No Response from Feature Key Presses
19 No Audio on Headset Verify correct connections: • Ensure the headset is plugged into the jack marked Headset at the rear of the telephone. • Ensure the headset amplifier (if pres- ent) is turned on and/or the volume is correctly adjusted. • Swap the handset into the headset jack at the rear of th...
Page 23 - Safety and Compliance; Plugs Acts as Disconnect Device
20 Modifications In accordance with Part 15 of the FCC Rules, the user is cautioned that any chang-es or modifications not expressly approved Part 15 Rules This device is compliant with Part 15 of the FCC Rules. Operation is subject to the fol-lowing two conditions: 1. This device may not cause harm...
Page 24 - CE and VCCI Mark; This SoundPoint; Polycom Limited Warranty
21 Industry Canada (IC) This Class [B] digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe [B] est conforme à la norme NMB-003 du Canada. CE and VCCI Mark This SoundPoint ® IP 300 SIP is marked with the CE mark. This mark indicates compliance with EEC directories 8...
Page 25 - Exclusions
22 Polycom will not be liable under this limited warranty if its testing and exami-nation disclose that the alleged defect or malfunction in the product does not exist or results from: • Failure to follow Polycom’s installa- tion, operation, or maintenance instruc-tions. • Unauthorized product modif...
