Polycom DMA 7000 System - Manual

DMA Operations Guide Introduction to the Polycom DMA System 2 Polycom, Inc. The Polycom DMA system integrates with your Microsoft® Active Directory®, automating the task of provisioning users for video conferencing. Combined with its advanced resource management, this makes reservationless video con...

Introduction to the Polycom DMA System Polycom ® DMA ™ 7000 System Overview Polycom, Inc. 3 • Provisioning • Conference control and monitoring • Call control and dial-out • Billing and usage data retrieval • Resource availability queries The API uses XML encoding over HTTPS transport and adheres to ...

DMA Operations Guide Introduction to the Polycom DMA System 4 Polycom, Inc. The two servers communicate over the private network connecting them. To determine which one should host the public virtual IP address, each server uses three criteria: • Ability to ping its own public physical address • Abi...

Introduction to the Polycom DMA System Polycom ® DMA ™ 7000 System Overview Polycom, Inc. 5 Superclustering To provide geographic redundancy and better network traffic management, up to five geographically distributed Polycom DMA system clusters (two- server or single-server) can be integrated into ...

DMA Operations Guide Polycom Solution Support 6 Polycom, Inc. • Size of Active Directory supported: 1,000,000 users and 1,000,000 groups (up to 10,000 groups may be imported) The following capabilities and constraints apply to each cluster in the supercluster: • Number of registrations: 15000 • Numb...

Working in the Polycom DMA System Polycom ® DMA ™ 7000 System Overview Polycom, Inc. 7 Professional Services for Microsoft Integration is mandatory for Polycom Conferencing for Microsoft Outlook and Microsoft Office Communications Server or Lync Server 2010 integrations. For more information, please...

DMA Operations Guide Working in the Polycom DMA System 8 Polycom, Inc. In addition, you can change the text size used in the system interface and the maximum number of columns in the Dashboard . Note that larger text sizes will affect how much you can see in a given window or screen size and may req...

DMA Operations Guide Third-Party Software 12 Polycom, Inc. Third-Party Software Open Source Software The Polycom DMA system uses several open source software packages, including the CentOS operating system. CentOS is an enterprise-class Linux distribution that contains hundreds of open-source compon...

Third-Party Software Polycom ® DMA ™ 7000 System Overview Polycom, Inc. 13 4 Contact Polycom Global Services for the root password for the Polycom DMA server. 5 Use ssh to log into the server as root. 6 Upload the modified software via wget or scp. 7 Find the module you’re replacing and install the ...

DMA Operations Guide Third-Party Software 14 Polycom, Inc. commons-httpclient 3.0.1 Apache License, Version 2 http://www.apache.org/licenses/LICENSE-2.0 commons-io 1.4 Apache License, Version 2 http://www.apache.org/licenses/LICENSE-2.0 commons-jexl 1.0 Apache License, Version 2 http://www.apache.or...

Polycom, Inc. 21 2 Polycom ® DMA ™ System Initial Configuration Summary This chapter describes the configuration tasks required to complete your implementation of a new Polycom ® Distributed Media Application™ (DMA™) 7000 system once installation and initial network configuration are complete. This ...

DMA Operations Guide Add Required DNS Records for the Polycom DMA System 22 Polycom, Inc. Add Required DNS Records for the Polycom DMA System In order to access your Polycom DMA system by its host name instead of by IP address, you (or your DNS administrator) must first create an A (address) resourc...

Add Required DNS Records for the Polycom DMA System Polycom ® DMA ™ System Initial Configuration Summary Polycom, Inc. 23 Additional DNS Records for SIP Proxy To support the use of your Polycom DMA system as a SIP proxy server and ease future network administrative burdens, create the following DNS ...

DMA Operations Guide License the Polycom DMA System 24 Polycom, Inc. Additional DNS Records for the Optional Embedded DNS Feature To support DNS publishing by your Polycom DMA system’s embedded DNS servers (see “Embedded DNS” on page 259), a DNS NS record is needed for each cluster in the superclust...

Set Up Signaling Polycom ® DMA ™ System Initial Configuration Summary Polycom, Inc. 25 • Whether the RealPresence Platform Application Programming Interface (API) is enabled. The API provides an API client application with programmatic access to the Polycom DMA system (see “RealPresence Platform API...

DMA Operations Guide Configure the Call Server and Optionally Create a Supercluster 26 Polycom, Inc. To configure signaling, follow the procedure in “Configure Signaling” on page 73. Configure the Call Ser ver and Optionally Create a Supercluster Configuring the Polycom DMA system’s Call Server func...

Set Up MCUs Polycom ® DMA ™ System Initial Configuration Summary Polycom, Inc. 27 1 As the default local administrative user (admin), create a local user account for yourself with the Administrator role, log in using that account, and delete the admin user account. See “Adding Users Overview” on pag...

DMA Operations Guide Set Up MCUs 28 Polycom, Inc. Make sure that each MCU is in a site belonging to a territory for which the Polycom DMA system is responsible. If you’re deploying a supercluster (see “Configure the Call Server and Optionally Create a Supercluster” on page 26 and “About Supercluster...

DMA Operations Guide Connect to Microsoft Active Directory 30 Polycom, Inc. Connect to Microsoft Active Director y Connecting to Microsoft® Active Directory® simplifies the task of deploying conferencing to a large organization. All Polycom DMA system access to the Active Directory server is read-on...

Set Up Conference Templates Polycom ® DMA ™ System Initial Configuration Summary Polycom, Inc. 31 Enterprise groups can have their own conference templates that provide a custom conferencing experience (see “Conference Templates” on page 179). They can also have their own MCU pool order, which prefe...

DMA Operations Guide Test the System 32 Polycom, Inc. Have some endpoints register with the Polycom DMA Call Server and make point-to-point calls to each other. On the Dashboard (see “Dashboard” on page 331), verify that: • The information in the Cluster Info pane looks correct, including the time, ...

Polycom, Inc. 33 3 System Security This chapter describes the following Polycom ® Distributed Media Application™ (DMA™) 7000 system security topics: • Security Certificates Overview • Certificate Settings • Certificate Procedures • Security Settings • The Consequences of Enabling Maximum Security Mo...

DMA Operations Guide Security Certificates Overview 34 Polycom, Inc. • When a client connects to a server, the server shows its signed public certificate to the client. Trust is established because the certificate has been signed by the certificate authority, and the client has been configured to tr...

Security Certificates Overview System Security Polycom, Inc. 35 How Certificates Are Used by the Polycom DMA System The Polycom DMA system uses X.509 certificates in the following ways: 1 When a user logs into the Polycom DMA system’s browser-based management interface, the Polycom DMA system (serve...

DMA Operations Guide Certificate Settings 36 Polycom, Inc. Frequently Asked Questions Q. Is it secure to send my certificate request through email? A. Yes. The certificate request, signed certificate, intermediate certificates, and authority certificates that are sent through email don’t contain any...

DMA Operations Guide Certificate Settings 38 Polycom, Inc. See also: “Security Certificates Overview” on page 33 “Certificate Information Dialog Box” on page 38 “Certificate Signing Request Dialog Box” on page 38 “Add Certificates Dialog Box” on page 39 “Certificate Details Dialog Box” on page 39 “C...

Certificate Settings System Security Polycom, Inc. 39 The Encoded Request box below displays the encoded certificate request text, which you can select and copy. See also: “Security Certificates Overview” on page 33 “Certificate Settings” on page 36 “Certificate Procedures” on page 40 Add Certificat...

DMA Operations Guide Certificate Procedures 40 Polycom, Inc. See also: “Security Certificates Overview” on page 33 “Certificate Settings” on page 36 “Certificate Procedures” on page 40 Certificate Procedures Certificate procedures include the following: • Install your chosen certificate authority’s ...

Certificate Procedures System Security Polycom, Inc. 41 Install a Certificate Authority’s Certificate This procedure is not necessary if you obtain a certificate chain that includes a signed certificate for the Polycom DMA system, your certificate authority’s public certificate, and any intermediate...

DMA Operations Guide Certificate Procedures 42 Polycom, Inc. 4 In the Add Certificates dialog box, do one of the following: — If you have a file, click Upload certificate , enter the password (if any) for the file, and browse to the file or enter the path and file name. — If you have PEM-format text...

Certificate Procedures System Security Polycom, Inc. 43 4 In the Certificate Information dialog box, enter the identifying information for your Polycom DMA system (see “Certificate Information Dialog Box” on page 38) and click OK . The Certificate Signing Request dialog box displays the encoded requ...

DMA Operations Guide Certificate Procedures 44 Polycom, Inc. • PEM-format encoded text that you received in an email or on a secure web page. To install a signed certificate that identifies the Polycom DMA system 1 When you receive your certificate(s), return to Admin > Local Cluster > Certifi...

Certificate Procedures System Security Polycom, Inc. 45 See also: “Security Certificates Overview” on page 33 “Certificate Settings” on page 36 “Certificate Procedures” on page 40 Remove a Certificate from the DMA System There are two kinds of certificate removal: • Removing the certificate of a Tru...

DMA Operations Guide Security Settings 46 Polycom, Inc. 7 Click Restart to Apply Saved Changes , and when asked to confirm that you want to restart the system so that certificate changes can take effect, click OK . To remove a signed certificate and revert to the default self-signed certificate 1 Go...

Security Settings System Security Polycom, Inc. 47 The following table describes the options in the Security Settings page. Caution We recommend always using the High security setting unless you have a specific and compelling need to allow one of the insecure capabilities. We recommend the new Maxim...

Security Settings System Security Polycom, Inc. 51 To change the security settings 1 Go to Admin > Local Cluster > Security Settings . 2 To switch from a custom setting back to the recommended security mode, click High security . 3 To switch from the recommended security mode to a custom setti...

DMA Operations Guide The Consequences of Enabling Maximum Security Mode 52 Polycom, Inc. See also: “System Security” on page 33 “Certificate Settings” on page 36 “The Consequences of Enabling Maximum Security Mode” on page 52 “Login Policy Settings” on page 55 “Reset System Passwords” on page 59 The...

DMA Operations Guide The Consequences of Enabling Maximum Security Mode 54 Polycom, Inc. • Other configuration settings have stricter limits and constraints (each is set to the noted default if below that level when you enable Maximum security ): — Session configuration limits: » Sessions per system...

Login Policy Settings System Security Polycom, Inc. 55 The entire trust chain must be imported (the system’s signed certificate, intermediate certificates, if any, and the root CA’s certificate). When importing a certificate, let Internet Explorer automatically select a certificate store. See also: ...

DMA Operations Guide Login Policy Settings 56 Polycom, Inc. See also: “System Security” on page 33 “Login Policy Settings” on page 55 Session The Session page lets you increase system security by limiting the number and length of login sessions. You can see the current login sessions and terminate s...

Login Policy Settings System Security Polycom, Inc. 57 See also: “System Security” on page 33 “Login Policy Settings” on page 55 Local User Account The Local User Account page lets you increase system security by: • Locking out users who have exceeded the specified number and frequency of login fail...

DMA Operations Guide Login Policy Settings 58 Polycom, Inc. See also: “System Security” on page 33 “Login Policy Settings” on page 55 Banner A login banner is a message that appears when users attempt to access the system. They must acknowledge the message before they can log in. The Banner page let...

Reset System Passwords System Security Polycom, Inc. 59 See also: “System Security” on page 33 “Login Policy Settings” on page 55 Reset System Passwords In an extremely high-security environment, security compliance policies may require that all passwords be changed at certain intervals, including o...

Polycom, Inc. 61 4 Local Cluster Configuration This chapter describes the following Polycom ® Distributed Media Application™ (DMA™) 7000 system configuration topics: • Network Settings • Time Settings • Licenses • Signaling Settings • Logging Settings • Local Cluster Configuration Procedures These a...

DMA Operations Guide Network Settings 62 Polycom, Inc. Network Settings The following table describes the fields on the Network Settings page. These values are normally set in the USB Configuration Utility during system installation and rarely need to be changed. See the Getting Started Guide . Caut...

DMA Operations Guide Network Settings 64 Polycom, Inc. Shared Signaling Network Settings The settings in this section are enabled only if management and signaling traffic are on separate networks. If so, they apply to the entire system (both servers in two-server configuration). The settings are the...

Network Settings Local Cluster Configuration Polycom, Inc. 65 See also: “Local Cluster Configuration” on page 61 “Routing Configuration Dialog Box” on page 65 “Local Cluster Configuration Procedures” on page 71 Routing Configuration Dialog Box In the Network page’s action list, the Routing Configura...

DMA Operations Guide Time Settings 66 Polycom, Inc. See also: “Network Settings” on page 62 Time Settings The following table describes the fields on the Time Settings page. These values are normally set in the USB Configuration Utility during system installation and rarely need to be changed. See t...

Licenses Local Cluster Configuration Polycom, Inc. 67 Licenses The Polycom DMA system is licensed for the number of concurrent calls it can handle and optionally for API access. See “License the Polycom DMA System” on page 24 for more information about licensing. The following table describes the fi...

DMA Operations Guide Signaling Settings 68 Polycom, Inc. Either H.323 signaling, SIP signaling, or both must be enabled in order for the Polycom DMA system’s Conference Manager to receive calls for multipoint conferences (virtual meeting rooms, or VMRs) and distribute them among its pool of MCUs. XM...

DMA Operations Guide Logging Settings 70 Polycom, Inc. See also: “Local Cluster Configuration” on page 61 “Local Cluster Configuration Procedures” on page 71 Logging Settings The following table describes the fields on the Logging Settings page. Table 4-6 Fields on the Logging Settings page Field De...

Local Cluster Configuration Procedures Local Cluster Configuration Polycom, Inc. 71 See also: “Local Cluster Configuration” on page 61 “Local Cluster Configuration Procedures” on page 71 Local Cluster Configuration Procedures This section describes the following Polycom DMA 7000 system configuration...

DMA Operations Guide Local Cluster Configuration Procedures 72 Polycom, Inc. 9 When the activation key for the first (or only) server appears, record it: Server A: __________-__________-_________-___________ 10 If you have a single-server Polycom DMA system, you’re finished with this procedure. Cont...

Local Cluster Configuration Procedures Local Cluster Configuration Polycom, Inc. 73 Configure Signaling To configure signaling 1 Go to Admin > Local Cluster > Signaling Settings . 2 To make the system accessible via H.323 calls: a Select Enable H.323 signaling . b Leave the default port number...

DMA Operations Guide Local Cluster Configuration Procedures 74 Polycom, Inc. 6 Click OK . The system processes the configuration. The Status field shows the current H.323 signaling state. See also: “Signaling Settings” on page 67 Configure Logging To configure logging 1 Go to Admin > Local Cluste...

Polycom, Inc. 75 5 Device Management This chapter describes the following Polycom ® Distributed Media Application™ (DMA™) 7000 system’s network device management pages: • Active Calls • Endpoints • Site Statistics • Site Link Statistics • External Gatekeeper • External SIP Peer • External SBC Other ...

DMA Operations Guide Active Calls 76 Polycom, Inc. The calls that match your search criteria (up to 500) appear in the lower list. You can pin a call that you want to study. This moves it to the upper list, and it remains there, even after the call ends, until you unpin it. Details about the selecte...

Active Calls Device Management Polycom, Inc. 77 Call Details Dialog Box The Call Details dialog box appears when you click Show Call Details on the Active Calls page or Call History page. It provides detailed information about the selected call. The following table describes the fields in the dialog...

Endpoints Device Management Polycom, Inc. 79 See also: “Active Calls” on page 75 Endpoints The Endpoints page provides access to information about the devices known to the Polycom DMA system. From it, you can: • View details about a device. • View the call history or registration history of a device...

DMA Operations Guide Endpoints 80 Polycom, Inc. The system matches any string you enter against the beginning of the values for which you entered it. If you enter “10.33.17” in the IP address field, it displays devices whose IP addresses are in that subnet. To search for a string not at the beginnin...

DMA Operations Guide Endpoints 82 Polycom, Inc. The Actions list associated with the Endpoints list contains the items in the following table. Table 5-4 Endpoint commands Command Description View Details Opens the Device Details dialog box for the selected endpoint. Add Opens the Add Device dialog b...

Endpoints Device Management Polycom, Inc. 83 Names/Aliases in a Mixed H.323 and SIP Environment An endpoint that supports both H.323 and SIP can register with the Polycom DMA system’s gatekeeper and SIP registrar using the same name/alias. When the Polycom DMA system receives a call for that endpoin...

DMA Operations Guide Endpoints 84 Polycom, Inc. This capability is only available for H.323. Follow this naming convention for both the HDX system name and the H.323 name for each HDX endpoint in the ITP system. For more information, see the following documents: • Administrator’s Guide for Polycom H...

Endpoints Device Management Polycom, Inc. 85 See also: “Endpoints” on page 79 “Add Alias Dialog Box” on page 88 “Edit Alias Dialog Box” on page 88 Table 5-5 Add Device dialog box Field Description Device type The device’s signaling protocol (H.323 or SIP). Signaling address For an H.323 device, the ...

DMA Operations Guide Endpoints 86 Polycom, Inc. Edit Device Dialog Box The Edit Device dialog box lets you change a device’s class of service settings, add aliases, and edit or delete added aliases. You can’t edit or delete aliases with which the device registered. The following table describes the ...

Endpoints Device Management Polycom, Inc. 87 See also: “Endpoints” on page 79 “Add Alias Dialog Box” on page 88 “Edit Alias Dialog Box” on page 88 Edit Devices Dialog Box The Edit Devices dialog box appears when you select multiple devices on the Endpoints page and click Edit Devices . It lets you c...

DMA Operations Guide Endpoints 88 Polycom, Inc. See also: “Endpoints” on page 79 “Edit Device Dialog Box” on page 86 Add Alias Dialog Box The Add Alias dialog box lets you specify an alias for the H.323 device you’re adding or editing. Enter the alias in the Value box and click OK . See also: “Endpo...

Site Statistics Device Management Polycom, Inc. 89 Associate User Dialog Box The Associate User dialog box lets you associate the selected device with a user. Use the search fields at the top to find the user you want to associate with this device. You can search by user ID, first name, or last name...

DMA Operations Guide Site Link Statistics 90 Polycom, Inc. See also: “Device Management” on page 75 “Sites” on page 265 Site Link Statistics The Site Link Statistics page lists the site links defined in the Polycom DMA system’s site topology and, for those controlled by the system, traffic and QoS s...

External Gatekeeper Device Management Polycom, Inc. 91 See also: “Device Management” on page 75 “Site Links” on page 279 External Gatekeeper On the External Gatekeeper page, you can add or remove neighbor gatekeepers. This is a supercluster-wide configuration. When an enterprise has multiple neighbo...

DMA Operations Guide External Gatekeeper 92 Polycom, Inc. The following table describes the fields in the list. See also: “Device Management” on page 75 “Add External Gatekeeper Dialog Box” on page 92 “Edit External Gatekeeper Dialog Box” on page 94 Add External Gatekeeper Dialog Box The following t...

DMA Operations Guide External Gatekeeper 94 Polycom, Inc. See also: “External Gatekeeper” on page 91 “Script Debugging Dialog Box for Preliminaries/Postliminaries” on page 235 “Device Authentication” on page 243 Edit External Gatekeeper Dialog Box The following table describes the fields in the Edit...

DMA Operations Guide External SIP Peer 96 Polycom, Inc. See also: “External Gatekeeper” on page 91 “Script Debugging Dialog Box for Preliminaries/Postliminaries” on page 235 “Device Authentication” on page 243 External SIP Peer On the External SIP Peer page, you can add or remove SIP servers from th...

External SIP Peer Device Management Polycom, Inc. 97 See also: “Device Management” on page 75 “Add External SIP Peer Dialog Box” on page 97 “Edit External SIP Peer Dialog Box” on page 102 Add External SIP Peer Dialog Box The following table describes the fields in the Add External SIP Peer dialog bo...

External SIP Peer Device Management Polycom, Inc. 101 Authentication On this tab, you can configure SIP digest authentication, as specified in RFC 3261, for this SIP peer and add or edit authentication credentials. SIP authentication must be enabled and configured on the Device Authentication page. ...

DMA Operations Guide External SIP Peer 102 Polycom, Inc. See also: “External SIP Peer” on page 96 “SIP Peer Postliminary Output Format Options” on page 107 “Device Authentication” on page 243 “Add Authentication Dialog Box” on page 111 “Edit Authentication Dialog Box” on page 111 “Add Outbound Regis...

External SIP Peer Device Management Polycom, Inc. 107 SIP Peer Postliminar y Output Format Options This section includes the following information to help with the postliminary settings for an external SIP peer: • To Header Format Options • Request-URI Format Options • Free Form Template Variables •...

DMA Operations Guide External SIP Peer 108 Polycom, Inc. Request-URI Format Options The settings available on the Format list for the Request-URI are described below (RR= requires route header): Use original request’s URI (RR) — The original request’s URI is copied and moved. Equivalent to template:...

External SIP Peer Device Management Polycom, Inc. 109 Free Form Template Variables In the Template fields on the Postliminary tab, and when specifying a Request-URI or other headers for outbound registration (see “Add Outbound Registration Dialog Box” on page 112), you can use the variables in the t...

DMA Operations Guide External SIP Peer 110 Polycom, Inc. To Header and Request-URI Examples The tables below show some examples of To header and Request-URI transformations using the variables described in “Free Form Template Variables” on page 109. See also: “External SIP Peer” on page 96 “Add Exte...

External SIP Peer Device Management Polycom, Inc. 111 Add Authentication Dialog Box The Add Authentication dialog box lets you add an authentication credential entry either for a specific external SIP peer (see “Edit External SIP Peer Dialog Box” on page 102) or to the general list of outbound authe...

DMA Operations Guide External SIP Peer 112 Polycom, Inc. See also: “External SIP Peer” on page 96 “Add External SIP Peer Dialog Box” on page 97 “Edit External SIP Peer Dialog Box” on page 102 Add Outbound Registration Dialog Box Some external SIP peers require peers to register with them as an endpo...

External SIP Peer Device Management Polycom, Inc. 113 See also: “External SIP Peer” on page 96 “Add External SIP Peer Dialog Box” on page 97 “Edit External SIP Peer Dialog Box” on page 102 Edit Outbound Registration Dialog Box Some external SIP peers require peer proxies to register with them as an ...

DMA Operations Guide External SBC 114 Polycom, Inc. See also: “External SIP Peer” on page 96 “Add External SIP Peer Dialog Box” on page 97 “Edit External SIP Peer Dialog Box” on page 102 External SBC On the External SBC page, you can add or remove H.323 SBC (session border controller) units (Polycom...

External SBC Device Management Polycom, Inc. 115 For most configurations, H.323 SBCs should be configured on a per site basis on the Sites page. There are three reasons to configure an H.323 SBC on the External SBC page: • To create a prefix service that allows dialing through the specific SBC by pr...

DMA Operations Guide External SBC 116 Polycom, Inc. See also: “Device Management” on page 75 “Add External SBC Dialog Box” on page 116 “Edit External SBC Dialog Box” on page 117 Add External SBC Dialog Box The following table describes the fields in the Add External SBC dialog box. Table 5-24 Add Ex...

External SBC Device Management Polycom, Inc. 117 See also: “External SBC” on page 114 “Script Debugging Dialog Box for Preliminaries/Postliminaries” on page 235 Edit External SBC Dialog Box The following table describes the fields in the Edit External SBC dialog box. Postliminary A postliminary is a...

Polycom, Inc. 119 6 MCU Management This chapter describes the Polycom ® Distributed Media Application™ (DMA™) 7000 system’s MCU management tools and tasks: • MCUs • MCU Pools • MCU Pool Orders MCUs The MCUs page shows the MCUs, or media servers, known to the Polycom DMA system. In a superclustered s...

DMA Operations Guide MCUs 120 Polycom, Inc. You must organize MCUs configured as conferencing resources into one or more MCU pools (logical groupings of media servers). Then, you can define one or more MCU pool orders that specify the order of preference in which MCU pools are used. Every conference...

MCUs MCU Management Polycom, Inc. 121 The following table describes the fields in the list (the View Details command lets you see this information in a more readable form for the selected MCU). Note The Polycom DMA system supports the use of Cisco Codian 4200, 4500, and MSE 8000 series MCUs as part ...

MCUs MCU Management Polycom, Inc. 123 The Actions list associated with the MCU list contains the items in the following table. Exceptions Shows any exceptions with which the device was flagged as a result of applying a registration policy. MCU Pools The MCU pools in which this MCU is used, if it’s e...

DMA Operations Guide MCUs 124 Polycom, Inc. See also: “Add MCU Dialog Box” on page 125 “Edit MCU Dialog Box” on page 128 Busy Out Stops the Polycom DMA system from creating new conferences on the selected MCUs, but allows existing conferences to continue and accepts new calls to those conferences. A...

MCUs MCU Management Polycom, Inc. 125 “MCU Procedures” on page 134 “MCU Pools” on page 137 “MCU Pool Orders” on page 141 Add MCU Dialog Box Lets you add an MCU, gateway, or combination of the two to the pool of devices available to the Polycom DMA system. The following table describes the fields in ...

DMA Operations Guide MCUs 126 Polycom, Inc. Video ports reserved for CMA system The number of video ports on this MCU that are off-limits to the Polycom DMA system. Set this to the number of ports you want to reserve for your Polycom CMA system to use for scheduled conferences (requires RMX v6.0 or ...

MCUs MCU Management Polycom, Inc. 127 Enable for conference rooms Makes the MCU available as a conferencing resource for the Polycom DMA system’s Conference Manager. Up to 64 MCUs can be enabled for conference rooms. Caution: Before adding an MCU to the DMA system’s conferencing resources, make sure...

DMA Operations Guide MCUs 128 Polycom, Inc. See also: “MCUs” on page 119 “MCU Procedures” on page 134 “Add Session Profile Dialog Box” on page 132 “Edit Session Profile Dialog Box” on page 133 “Script Debugging Dialog Box for Preliminaries/Postliminaries” on page 235 Edit MCU Dialog Box Lets you edi...

MCUs MCU Management Polycom, Inc. 129 The following table describes the fields in the dialog box. Note The Polycom DMA system supports the use of Cisco Codian 4200, 4500, and MSE 8000 series MCUs as part of the Conference Manager’s conferencing resource pool, but their Media Port Reservation feature...

DMA Operations Guide MCUs 132 Polycom, Inc. See also: “MCUs” on page 119 “MCU Procedures” on page 134 “Add Session Profile Dialog Box” on page 132 “Edit Session Profile Dialog Box” on page 133 “Script Debugging Dialog Box for Preliminaries/Postliminaries” on page 235 Add Session Profile Dialog Box L...

MCUs MCU Management Polycom, Inc. 133 Edit Session Profile Dialog Box Lets you edit the selected session profile. You can’t edit session profiles that the MCU/gateway registered with, only those that you added. The following table describes the fields in the dialog box. See also: “Add MCU Dialog Box...

DMA Operations Guide MCUs 134 Polycom, Inc. 8 If the call fails because of no capacity on the selected gateway, select the next gateway left in 7 . If none, start again at 1 (omitting the gateway that failed). If none left, reject the call. MCU Procedures To view information about an MCU 1 Go to Net...

MCU Pools MCU Management Polycom, Inc. 137 to those conferences. It also excludes these MCUs from consideration for simplified ISDN dialing calls. This has no effect on the MCUs themselves, which continue to accept any calls from other sources. To start using one or more MCUs for conferencing and si...

MCU Pools MCU Management Polycom, Inc. 139 See also: “Add MCU Pool Dialog Box” on page 139 “Edit MCU Pool Dialog Box” on page 139 “MCU Pool Procedures” on page 140 Add MCU Pool Dialog Box Lets you define a new MCU pool in the DMA system. The following table describes the fields in the dialog box. Se...

DMA Operations Guide MCU Pools 140 Polycom, Inc. See also: “MCU Pools” on page 137 “MCU Pool Procedures” on page 140 MCU Pool Procedures To view the MCU Pools list >> Go to Network > MCU > MCU Pools . The MCU Pools list appears. To add an MCU Pool 1 Go to Network > MCU > MCU Pools ...

MCU Pool Orders MCU Management Polycom, Inc. 141 4 Click OK . The changes you made appear in the MCU Pools list. To delete an MCU Pool 1 Go to Network > MCU > MCU Pools . 2 In the MCU Pools list, select the MCU pool you want to remove. 3 In the Actions list, select Delete . If the pool is incl...

MCU Pool Orders MCU Management Polycom, Inc. 143 The Actions list associated with the MCU Pool Orders list contains the items in the following table. See also: “Add MCU Pool Order Dialog Box” on page 143 “Edit MCU Pool Order Dialog Box” on page 144 “MCU Pool Order Procedures” on page 145 “Enterprise...

DMA Operations Guide MCU Pool Orders 144 Polycom, Inc. See also: “MCU Pool Orders” on page 141 “MCU Pool Order Procedures” on page 145 Edit MCU Pool Order Dialog Box Lets you edit an MCU pool order. The following table describes the fields in the dialog box. See also: “MCU Pool Orders” on page 141 “...

MCU Pool Orders MCU Management Polycom, Inc. 145 MCU Pool Order Procedures To view the MCU Pool Orders list >> Go to Network > MCU > MCU Pool Orders . The MCU Pool Orders list appears. To add an MCU Pool Order 1 Go to Network > MCU > MCU Pool Orders . 2 In the Actions list, click A...

Polycom, Inc. 147 7 Integrations with Other Systems This chapter describes the following Polycom ® Distributed Media Application™ (DMA™) 7000 system configuration topics related to integrating the system with external systems: • Microsoft Active Directory Integration • Microsoft Exchange Server Inte...

Microsoft Active Directory Integration Integrations with Other Systems Polycom, Inc. 149 Microsoft Active Director y Page The following table describes the fields on the Microsoft Active Directory page. Table 7-1 Fields on the Microsoft Active Directory page Field Description Enable integration with...

DMA Operations Guide Microsoft Active Directory Integration 150 Polycom, Inc. Conference room errors Number of enterprise users for whom conference rooms couldn’t be generated. If you’re an administrator, this label is a link to the Conference Room Errors Report report. Note: If you don’t specify an...

DMA Operations Guide Microsoft Active Directory Integration 152 Polycom, Inc. Enterprise Conference Room ID Generation Directory attribute The name of the Active Directory attribute from which the Polycom DMA system should derive conference room IDs (virtual meeting room numbers). Generally, organiz...

Microsoft Active Directory Integration Integrations with Other Systems Polycom, Inc. 153 See also: “Microsoft Active Directory Integration” on page 147 Active Director y Integration Procedure Before performing the procedure below, read “Set Up Security” on page 26 and “Connect to Microsoft Active Di...

DMA Operations Guide Microsoft Active Directory Integration 154 Polycom, Inc. 2 In the Polycom DMA system, replace the default local administrative user with your own user account that has the same user roles. See “Users Procedures” on page 313. 3 Log into the Polycom DMA system as the local user yo...

Microsoft Active Directory Integration Integrations with Other Systems Polycom, Inc. 155 a Specify the Active Directory attribute from which to generate room IDs. Your users will be happier if room IDs are numeric and not longer than necessary to ensure uniqueness. Phone numbers are the most likely ...

DMA Operations Guide Microsoft Active Directory Integration 156 Polycom, Inc. 11 If, in step 9 , the Total users/rooms values were significantly different from what you expected, try to determine the reason and fix it: a Go to User > Users and perform some searches to determine which enterprise u...

Microsoft Active Directory Integration Integrations with Other Systems Polycom, Inc. 157 Understanding Base DN The Base DN field is where you can specify the distinguished name (DN) of a subset of the Active Directory hierarchy (a domain, subset of domains, or organizational unit) to which you want ...

DMA Operations Guide Microsoft Active Directory Integration 158 Polycom, Inc. After the system has successfully connected to the Active Directory, the list contains entries for each domain in the AD forest. If you want to restrict the system to a subset of the Active Directory (such as one tree of m...

DMA Operations Guide Microsoft Active Directory Integration 160 Polycom, Inc. See also: “Microsoft Active Directory Integration” on page 147 “Microsoft Active Directory Page” on page 149 “Active Directory Integration Procedure” on page 153 “Active Directory Integration Report” on page 394 About the ...

Microsoft Active Directory Integration Integrations with Other Systems Polycom, Inc. 161 The base variable depends on the Base DN setting on the Microsoft Active Directory page. If it’s set to the default, All Domains , the base variable is empty, as shown. Otherwise, the base variable is the same a...

DMA Operations Guide Microsoft Active Directory Integration 162 Polycom, Inc. Global Group Membership Search This search queries LDAP. • Base: DC=dma,DC=eng,DC=local The base variable depends on the Base DN setting on the Microsoft Active Directory page. If it’s set to the default, All Domains , the...

Microsoft Active Directory Integration Integrations with Other Systems Polycom, Inc. 163 • Attributes returned: lDAPDisplayName, isMemberOfPartialAttributeSet Configurable Attribute Domain Search This search queries LDAP. The system runs this query only if the Attribute Replication Search determined...

DMA Operations Guide Microsoft Exchange Server Integration 164 Polycom, Inc. • Base: <empty> The base variable depends on the Base DN setting on the Microsoft Active Directory page. If it’s set to the default, All Domains , the base variable is empty, as shown. Otherwise, the base variable is ...

Microsoft Exchange Server Integration Integrations with Other Systems Polycom, Inc. 165 As with other Outlook meeting requests, the meeting organizer invites attendees and specifies where and when to meet. “Where” in this case is a conference room, or virtual meeting room (VMR), on the Polycom DMA s...

DMA Operations Guide Microsoft Exchange Server Integration 166 Polycom, Inc. See also: “Integrations with Other Systems” on page 147 “Microsoft Exchange Server Page” on page 166 “Exchange Server Integration Procedure” on page 167 Microsoft Exchange Ser ver Page The following table describes the fiel...

Microsoft Exchange Server Integration Integrations with Other Systems Polycom, Inc. 167 See also: “Microsoft Exchange Server Integration” on page 164 “Exchange Server Integration Procedure” on page 167 Exchange Ser ver Integration Procedure To integrate the Polycom DMA system with your Exchange ser ...

DMA Operations Guide Microsoft Exchange Server Integration 168 Polycom, Inc. When creating the user ID for the system, be sure to specify the same domain used to integrate with the Active Directory. Specify the Display Name as you want it to appear in the To field of invitations. We recommend using ...

Resource Management System Integration Integrations with Other Systems Polycom, Inc. 169 Resource Management System Integration Integrating with a resource management system (either a Polycom RealPresence Resource Manager system or a Polycom CMA system) provides the Polycom DMA system with: • All si...

DMA Operations Guide Resource Management System Integration 170 Polycom, Inc. In addition, the DNS servers must be able to resolve the Polycom RealPresence Resource Manager or CMA system’s FQDN to its IP address. This is necessary even if you specify the Polycom RealPresence Resource Manager or CMA ...

Resource Management System Integration Integrations with Other Systems Polycom, Inc. 171 The list on this page displays information about the Polycom RealPresence Resource Manager or CMA system. The following table describes the fields in the list. See also: “Integrations with Other Systems” on page...

DMA Operations Guide Resource Management System Integration 172 Polycom, Inc. The following table describes the fields in the dialog box. See also: “Integrations with Other Systems” on page 147 “Resource Management System Integration” on page 169 “Resource Management System Page” on page 170 “Resour...

Juniper Networks SRC Integration Integrations with Other Systems Polycom, Inc. 173 4 When asked to confirm that you want to join, click Yes . The system connects to the Polycom RealPresence Resource Manager or CMA system, establishes the integration, and obtains site topology and user-to-device asso...

DMA Operations Guide Juniper Networks SRC Integration 174 Polycom, Inc. In addition, the DMA system’s priority-based QoS packet marking (Gold/Silver/Bronze class of service) is applied by the Juniper SRC system throughout the network it controls. See also: “Integrations with Other Systems” on page 1...

Juniper Networks SRC Integration Integrations with Other Systems Polycom, Inc. 175 Juniper Networks SRC Integration Procedure To configure SRC integration 1 Go to Admin > Integrations > Juniper Networks SRC . 2 Check Enable integration with Juniper Networks® SRC and specify the address of the ...

Polycom, Inc. 177 8 Conference Manager Configuration This chapter describes the following Polycom ® Distributed Media Application™ (DMA™) 7000 system configuration topics related to the Conference Manager functionality: • Conference Settings • Conference Templates • Shared Number Dialing Conference ...

DMA Operations Guide Conference Settings 178 Polycom, Inc. To specify conference settings 1 Go to Admin > Conference Manager > Conference Settings . 2 On the Conference Settings page, make the appropriate selections. Dialing prefix E.164 dial string prefix for calling the system. If neighborin...

Conference Templates Conference Manager Configuration Polycom, Inc. 179 3 Click Update . See also: “Conference Templates” on page 179 “Shared Number Dialing” on page 204 Conference Templates Conference templates are used to create users’ conference rooms, which define a user’s conference experience....

DMA Operations Guide Conference Templates 180 Polycom, Inc. • If a conference with encryption enabled is forced to land on an MCU that doesn’t support encryption, that property is ignored. To preferentially route conferences to certain MCUs, use MCU pool orders. See “MCU Pools” on page 137 and “MCU ...

Conference Templates Conference Manager Configuration Polycom, Inc. 181 Template Priority A user (local or enterprise) has one or more conference rooms. Each room may either use the system’s default template (specified on the Conference Settings page) or use a specifically assigned template. (Typica...

DMA Operations Guide Conference Templates 182 Polycom, Inc. On the Conference IVR tab of the Add Conference Template and Edit Conference Template dialog boxes, the list contains the names of all the conference IVR services available on the currently connected MCUs. If an IVR service is only availabl...

Conference Templates Conference Manager Configuration Polycom, Inc. 183 3 On the Polycom DMA system, enable cascading in some or all of your conference templates. If you don’t have a Polycom RealPresence Resource Manager or CMA system, you must define your site topology in the Polycom DMA system ins...

DMA Operations Guide Conference Templates 184 Polycom, Inc. The Polycom DMA system comes with a Factory Template that has a default set of conference parameters. You can edit that template and create additional templates. See also: “Conference Templates” on page 179 “Add Conference Template Dialog B...

DMA Operations Guide Conference Templates 186 Polycom, Inc. Resolution Available only if Video switching is selected. Offers the following resolution settings: • H.264 720p30 • H.264 1080p30 (available only on RMX MCUs with MPM+ or MPMx cards) • H.264 SD 30 (available only on RMX v7 MCUs with MPM+ o...

Conference Templates Conference Manager Configuration Polycom, Inc. 187 TIP compatibility Enables compatibility with Cisco’s Telepresence Interoperability Protocol, either for video only or for both video and content. Conferences can include both endpoints that don't support TIP and Cisco TelePresen...

Conference Templates Conference Manager Configuration Polycom, Inc. 191 RMX Recording Record conference The conference recording setting for this template: • Disabled — Recording isn’t available for conferences using this template. • Immediately — Recording starts automatically when the conference s...

Conference Templates Conference Manager Configuration Polycom, Inc. 193 Edit Conference Template Dialog Box Lets you edit a conference template. The following table describes the fields in the dialog box. The Common Settings section applies to all MCUs. The Cisco Codian section appears only if the s...

Conference Templates Conference Manager Configuration Polycom, Inc. 199 RMX Conference IVR Override default conference IVR service Links this template to the specific conference IVR service selected in the list below. For most purposes, this option should not be selected. That enables the system to ...

DMA Operations Guide Conference Templates 200 Polycom, Inc. Recording link Select a specific recording link or the MCU’s default. The list contains the names of all recording links available on the connected MCUs, with the number of MCUs that have the link shown in parentheses. Available only on RMX...

Conference Templates Conference Manager Configuration Polycom, Inc. 201 See also: “Conference Templates” on page 179 “Add Conference Template Dialog Box” on page 184 “Select Layout Dialog Box” on page 201 “Conference Templates Procedures” on page 202 Select Layout Dialog Box Lets you select a specif...

DMA Operations Guide Conference Templates 202 Polycom, Inc. See also: “Conference Templates” on page 179 “Add Conference Template Dialog Box” on page 184 “Edit Conference Template Dialog Box” on page 193 “Conference Templates Procedures” on page 202 Conference Templates Procedures To view the Confer...

Conference Templates Conference Manager Configuration Polycom, Inc. 203 c Check Use existing profile and select the one you want from the RMX profile name list. The list contains the profiles available on the RMX MCUs that have been added to the Polycom DMA system. 4 Click OK . The new template appe...

DMA Operations Guide Shared Number Dialing 204 Polycom, Inc. See also: “Conference Templates” on page 179 “Add Conference Template Dialog Box” on page 184 “Edit Conference Template Dialog Box” on page 193 Shared Number Dialing The shared number dialing feature enables you to publicize a shared numbe...

Shared Number Dialing Conference Manager Configuration Polycom, Inc. 205 The Shared Number Dialing page lists the VEQs available on the system and enables you to add, edit and delete VEQs. The following table describes the fields on the page. See also: “Add Virtual Entry Queue Dialog Box” on page 20...

DMA Operations Guide Shared Number Dialing 206 Polycom, Inc. See also: “Shared Number Dialing” on page 204 Add Direct Dial Virtual Entr y Queue Dialog Box Lets you add a direct dial virtual entry queue (VEQ) to the list of configured VEQs on the Shared Number Dialing page. The table below describes ...

Shared Number Dialing Conference Manager Configuration Polycom, Inc. 207 Edit Virtual Entr y Queue Dialog Box Lets you edit the virtual entry queue (VEQ) selected on the Shared Number Dialing page. The table below describes the fields in the dialog box. See also: “Shared Number Dialing” on page 204 ...

Polycom, Inc. 209 9 Superclustering This chapter describes the Polycom ® Distributed Media Application™ (DMA™) 7000 system’s superclustering capability. It includes the following topics: • About Superclustering • DMAs • Join Supercluster Dialog Box • Supercluster Procedures About Superclustering The...

DMA Operations Guide About Superclustering 210 Polycom, Inc. assign a primary cluster and a backup cluster for each territory. When the primary cluster is online, it controls the territory and carries out all of the responsibilities belonging to the territory. When the primary cluster is offline, th...

DMAs Superclustering Polycom, Inc. 211 See also: “DMAs” on page 211 “Supercluster Procedures” on page 215 DMAs The DMAs page lets you create, view, and manage a supercluster of Polycom DMA systems (see “About Superclustering” on page 209). If the system you’re logged into is not part of a superclust...

DMA Operations Guide DMAs 212 Polycom, Inc. If a supercluster exists, the Remove from Supercluster command lets you remove the cluster selected in the list from the supercluster, re-initializing it as a new stand-alone cluster. It retains the data and configuration from the supercluster (including s...

DMAs Superclustering Polycom, Inc. 213 The Stop Using command takes the selected cluster immediately out of service: • Existing calls and conferences on the selected cluster are disconnected. No new calls or conferences are allowed to start. All registrations are rejected. The cluster ceases to mana...

DMA Operations Guide DMAs 214 Polycom, Inc. See also: “About Superclustering” on page 209 “Join Supercluster Dialog Box” on page 214 “Supercluster Procedures” on page 215 Join Supercluster Dialog Box In the Supercluster page’s action list, the Join Supercluster command lets you add a Polycom DMA sys...

Supercluster Procedures Superclustering Polycom, Inc. 215 The following table describes the fields in the Join Supercluster dialog box. See also: “About Superclustering” on page 209 “DMAs” on page 211 “Supercluster Procedures” on page 215 Supercluster Procedures To create or join a supercluster 1 Go...

Supercluster Procedures Superclustering Polycom, Inc. 217 8 Log back in and verify that the Supercluster Status pane of the Dashboard shows the correct number of servers and clusters, and there are no warnings. 9 Go to Network > DMAs , verify that the status of each DMA cluster is Superclustered ...

Polycom, Inc. 219 10 Call Server Configuration This chapter describes the Polycom ® Distributed Media Application™ (DMA™) 7000 system’s configuration tools and tasks related to its Call Server: • About the Call Server Capabilities • Call Server Settings • Domains • Dial Rules • Hunt Groups • Device ...

DMA Operations Guide About the Call Server Capabilities 220 Polycom, Inc. About the Call Ser ver Capabilities The Polycom DMA system’s Call Server capabilities provide gatekeeper functionality (if H.323 signaling is enabled), SIP proxy server and registrar functionality (if SIP signaling is enabled)...

Call Server Settings Call Server Configuration Polycom, Inc. 221 Call Ser ver Settings On the Call Server Settings page, you can specify certain gatekeeper and SIP proxy settings used by the Polycom DMA system Call Server. These settings are shared across the supercluster and apply to all the cluste...

DMA Operations Guide Call Server Settings 222 Polycom, Inc. Allow calls to inactive endpoints If this option is selected, the Call Server considers inactive as well as active endpoints when attempting to resolve an address using the Dial registered endpoints by alias dial rule (see “The Default Dial...

Call Server Settings Call Server Configuration Polycom, Inc. 223 See also: “Call Server Configuration” on page 219 “About the Call Server Capabilities” on page 220 Registration refresh interval (seconds) For H.323 endpoints, specifies how often registered endpoints send “keep alive” messages to the ...

DMA Operations Guide Domains 224 Polycom, Inc. Domains On the Domains page, you can add administrative domains to or remove them from the list of domains from which registrations are accepted. If the list is empty, all domains are considered local, and the system accepts endpoint registrations from ...

Dial Rules Call Server Configuration Polycom, Inc. 225 See also: “Call Server Configuration” on page 219 “About the Call Server Capabilities” on page 220 Dial Rules Dial rules specify how the Polycom DMA system Call Server uses the dial string to determine where to route the call. This dial string m...

Dial Rules Call Server Configuration Polycom, Inc. 227 Test Dial Rules Dialog Box The Test Dial Rules dialog box provides a testing mechanism for the current dial plan. You can specify various caller parameters and a dial string, and see how the each dial rule handles such a call and what its final ...

DMA Operations Guide Dial Rules 228 Polycom, Inc. See also: “Dial Rules” on page 225 “Add Dial Rule Dialog Box” on page 232 “Edit Dial Rule Dialog Box” on page 234 “The Default Dial Plan and Suggestions for Modifications” on page 228 The Default Dial Plan and Suggestions for Modifications The Polyco...

Dial Rules Call Server Configuration Polycom, Inc. 229 If you have special configuration needs and want to modify the dial plan, be aware that some of the default dial rules are necessary for “normal” operation. Removing or modifying them takes the system out of compliance with ITU and IEEE standard...

DMA Operations Guide Dial Rules 230 Polycom, Inc. • In some circumstances (depending on the dial plan and the network topology and configuration), dial rules using the Resolve to external address action (like Rule 5 of the default dial plan) or the Resolve to IP address action (like Rule 6) can enab...

Dial Rules Call Server Configuration Polycom, Inc. 231 • You can add a filtering preliminary script to any dial rule to restrict the behavior of that rule. For example, if you know that all the aliases of a specific neighbor gatekeeper are exactly ten digits long, you may want to route calls to that...

DMA Operations Guide Dial Rules 232 Polycom, Inc. See also: “Dial Rules” on page 225 “Add Dial Rule Dialog Box” on page 232 “Edit Dial Rule Dialog Box” on page 234 “Script Debugging Dialog Box for Preliminaries/Postliminaries” on page 235 “Sample Preliminary and Postliminary Scripts” on page 236 Add...

Dial Rules Call Server Configuration Polycom, Inc. 233 See also: “Dial Rules” on page 225 “The Default Dial Plan and Suggestions for Modifications” on page 228 “Script Debugging Dialog Box for Preliminaries/Postliminaries” on page 235 “Sample Preliminary and Postliminary Scripts” on page 236 Table 1...

DMA Operations Guide Dial Rules 234 Polycom, Inc. Edit Dial Rule Dialog Box The following table describes the fields in the Edit Dial Rule dialog box. The following table describes the Action options and how the system attempts to resolve the destination address (dial string) for each. Table 10-8 Ed...

Dial Rules Call Server Configuration Polycom, Inc. 235 See also: “Dial Rules” on page 225 “The Default Dial Plan and Suggestions for Modifications” on page 228 “Script Debugging Dialog Box for Preliminaries/Postliminaries” on page 235 “Sample Preliminary and Postliminary Scripts” on page 236 Script ...

DMA Operations Guide Sample Preliminary and Postliminary Scripts 236 Polycom, Inc. See also: “Dial Rules” on page 225 “External Gatekeeper” on page 91 “External SIP Peer” on page 96 “External SBC” on page 114 “Sample Preliminary and Postliminary Scripts” on page 236 Sample Preliminar y and Postlimin...

Sample Preliminary and Postliminary Scripts Call Server Configuration Polycom, Inc. 237 Transformation scripts output some modification of the DIAL_STRING variable (which is initially set to the dial string being evaluated). Filtering scripts may pass the dial string on to the dial rule’s action (if...

DMA Operations Guide Hunt Groups 240 Polycom, Inc. “External SBC” on page 114 Hunt Groups A hunt group is a set of endpoints that share an alias or aliases. Hunt groups can be used to define a dial string shared by a group of people, such as a technical support number. When the Polycom DMA system Ca...

Hunt Groups Call Server Configuration Polycom, Inc. 241 Add Hunt Group Dialog Box The Add Hunt Group dialog box lets you define a new hunt group in the system and add members to it. The following table describes the fields in the dialog box. See also: “Hunt Groups” on page 240 “Add Alias Dialog Box”...

DMA Operations Guide Hunt Groups 242 Polycom, Inc. See also: “Hunt Groups” on page 240 “Add Alias Dialog Box” on page 242 “Edit Alias Dialog Box” on page 243 Add Alias Dialog Box The Add Alias dialog box lets you add an alias value to the hunt group. Enter the alias in the Value box and click OK . A...

Device Authentication Call Server Configuration Polycom, Inc. 243 Edit Alias Dialog Box The Edit Alias dialog box lets you change an alias value assigned to the hunt group. Edit the alias in the Value box and click OK . Aliases should be specified by their fully qualified dial string. For example, t...

DMA Operations Guide Device Authentication 244 Polycom, Inc. Inbound H.323 Device Authentication In an environment where H.235 authentication is used, H.323 devices include their credentials (name and password) in registration and signaling (RAS) requests. The Polycom DMA system authenticates reques...

Device Authentication Call Server Configuration Polycom, Inc. 245 When you add an external SIP peer, you can specify whether the Call Server handles challenges (401 and 407) on behalf of the source of the call or passes them on to the source of the call. You can also define authentication credential...

DMA Operations Guide Device Authentication 246 Polycom, Inc. See also: “Call Server Configuration” on page 219 “Add Device Authentication Dialog Box” on page 246 “Edit Device Authentication Dialog Box” on page 247 “Add Authentication Dialog Box” on page 111 “Edit Authentication Dialog Box” on page 1...

Device Authentication Call Server Configuration Polycom, Inc. 247 See also: “Device Authentication” on page 243 Edit Device Authentication Dialog Box The Edit Device Authentication dialog box appears when you click Edit on the Device Authentication page while an entry on the Inbound Authentication t...

DMA Operations Guide Registration Policy 248 Polycom, Inc. See also: “Device Authentication” on page 243 Registration Policy On the Registration Policy page, you can specify policies to control registration by endpoints. To do so, you define the following: • Compliance policy: Write an executable sc...

DMA Operations Guide Registration Policy 250 Polycom, Inc. Registration Policy Scripting A registration policy script is an executable script, written in the Javascript language, that defines the criteria to be applied to registration requests in order to determine what to do with them. The script c...

Registration Policy Call Server Configuration Polycom, Inc. 253 Script Debugging Dialog Box for Registration Policy Scripts When you click Debug this script on the Registration Policy page, the Script Debugging dialog box appears, in which you can test your script. The dialog box lets you enter or s...

DMA Operations Guide Prefix Service 256 Polycom, Inc. Prefix Ser vice The Prefix Service page provides a complete list of all configured prefixes in one place, so you can easily determine what prefixes are in use and whether any conflicts exist. For your convenience, its Actions list lets you do the...

Prefix Service Call Server Configuration Polycom, Inc. 257 Add Simplified ISDN Gateway Dialing Prefix Dialog Box The Add Simplified ISDN Gateway Dialing Prefix dialog box lets you create a new prefix-driven simplified ISDN gateway dialing service for using external ISDN gateways. The following table...

DMA Operations Guide Prefix Service 258 Polycom, Inc. The following table describes the fields in the dialog box. See also: “Call Server Configuration” on page 219 Edit Vertical Ser vice Code Dialog Box The Edit Vertical Service Code dialog box lets you edit a call forwarding or hunt group service i...

Embedded DNS Call Server Configuration Polycom, Inc. 259 The following table describes the fields in the dialog box. See also: “Call Server Configuration” on page 219 Embedded DNS In a superclustered configuration, the clusters that make up the supercluster automatically take over for each other in ...

DMA Operations Guide Embedded DNS 260 Polycom, Inc. You can enable these embedded DNS servers on the Embedded DNS page. This is a supercluster-wide setting. If you wish to use this feature, your enterprise DNS must place the Polycom DMA system supercluster in charge of resolving a sub-domain. To do ...

History Retention Settings Call Server Configuration Polycom, Inc. 261 For instance, if the fully qualified domain name for the logical Call Server domain is callservers.example.com, the correct domain name for endpoints in the paris site is: callserver-paris.callservers.example.com See also: “Call ...

DMA Operations Guide History Retention Settings 262 Polycom, Inc. To configure histor y record retention 1 Log into the system as a user with the Auditor role and go to Admin > Call Server > History Retention Settings . 2 Specify the number of each type of record to retain on each cluster. 3 S...

Polycom, Inc. 263 11 Site Topology This chapter describes the following Polycom ® Distributed Media Application™ (DMA™) 7000 site topology configuration topics: • About Site Topology • Sites • Site Links • Site-to-Site Exclusions • Territories • Network Clouds • Site Topology Configuration Procedure...

DMA Operations Guide About Site Topology 264 Polycom, Inc. The Polycom DMA system uses site topology information for a variety of purposes, including cascading of conferences, bandwidth management, Session Border Controller selection, and cluster responsibility management in a supercluster. It can g...

DMA Operations Guide Sites 266 Polycom, Inc. See also: “About Site Topology” on page 263 “Site Information Dialog Box” on page 266 “Add Site Dialog Box” on page 267 “Edit Site Dialog Box” on page 272 “Site Topology Configuration Procedures” on page 287 Site Information Dialog Box Lets you view infor...

Sites Site Topology Polycom, Inc. 267 See also: “About Site Topology” on page 263 “Sites” on page 265 Add Site Dialog Box Lets you define a new site in the Polycom DMA system’s site topology and specify which subnets are associated with it. The following table describes the fields in the dialog box....

Sites Site Topology Polycom, Inc. 269 Dialing method The ISDN inward dialing method for the site: • DID (Direct Inward Dial) . Select this option if your ISDN gateway is provisioned with a range of phone numbers from the ISDN service provider, and each of these numbers will be assigned to an endpoin...

DMA Operations Guide Sites 272 Polycom, Inc. Edit Site Dialog Box Lets you edit a site in the Polycom DMA system’s site topology and add or edit a subnet associated with the site. The following table describes the fields in the dialog box. Table 11-4 Edit Site dialog box Field Description General In...

DMA Operations Guide Sites 274 Polycom, Inc. ISDN Outbound Dialing Override ITU dialing rules Check this box to override the standard dialing rules, established by the International Telecommunications Union, when dialing out using an ISDN gateway. The default setting, which does not override ITU dia...

Sites Site Topology Polycom, Inc. 277 Add Subnet Dialog Box Lets you add subnets to the site you’re adding or editing. The following table describes the fields in the dialog box. See also: “Add Site Dialog Box” on page 267 “Edit Site Dialog Box” on page 272 “Site Topology Configuration Procedures” o...

DMA Operations Guide Sites 278 Polycom, Inc. Edit Subnet Dialog Box Lets you edit a subnet associated with a site. The following table describes the fields in the dialog box. See also: “Add Site Dialog Box” on page 267 “Edit Site Dialog Box” on page 272 “Site Topology Configuration Procedures” on pa...

Site Links Site Topology Polycom, Inc. 279 Site Links The Site Links page contains a list of the links defined in the site topology. A link can connect two sites, or it can connect a site to an MPLS network cloud (see “Network Clouds” on page 285). Links between sites must be configured in order to ...

DMA Operations Guide Site Links 280 Polycom, Inc. See also: “About Site Topology” on page 263 “Site Links” on page 279 “Site Topology Configuration Procedures” on page 287 Edit Site Link Dialog Box Lets you edit a site link in the Polycom DMA system’s site topology. A link can connect two sites, or ...

Site-to-Site Exclusions Site Topology Polycom, Inc. 281 See also: “About Site Topology” on page 263 “Site Links” on page 279 “Site Topology Configuration Procedures” on page 287 Site-to-Site Exclusions The Site-to-Site Exclusions page contains a list of the site-to-site connections that the site top...

DMA Operations Guide Territories 282 Polycom, Inc. 3 In Step 1 of the wizard, select the first site for the exclusion. Click Next . If the site you want isn’t displayed in the list, you can search by site name or territory. 4 In Step 2 of the wizard, select the second site for the exclusion. Click N...

Territories Site Topology Polycom, Inc. 283 The commands in the Actions list let you add a territory and edit or delete territories, or if the system is integrated with a Polycom RealPresence Resource Manager or CMA system, view details for a territory. The following table describes the fields in th...

DMA Operations Guide Territories 284 Polycom, Inc. See also: “About Site Topology” on page 263 “Territories” on page 282 “Site Topology Configuration Procedures” on page 287 Edit Territor y Dialog Box Lets you edit a territory in the Polycom DMA system’s site topology. The following table describes ...

Network Clouds Site Topology Polycom, Inc. 285 See also: “About Site Topology” on page 263 “Territories” on page 282 “Site Topology Configuration Procedures” on page 287 Network Clouds The Network Clouds page contains a list of the MPLS (Multiprotocol Label Switching) network clouds defined in the s...

DMA Operations Guide Network Clouds 286 Polycom, Inc. The commands in the Actions list let you add an MPLS cloud and edit or delete existing MPLS clouds. The following table describes the fields in the list. See also: “About Site Topology” on page 263 “Add Network Cloud Dialog Box” on page 286 “Edit...

Site Topology Configuration Procedures Site Topology Polycom, Inc. 287 See also: “About Site Topology” on page 263 “Network Clouds” on page 285 “Site Topology Configuration Procedures” on page 287 Edit Network Cloud Dialog Box Lets you edit an MPLS network cloud in the Polycom DMA system’s site topo...

Site Topology Configuration Procedures Site Topology Polycom, Inc. 289 d Select the first site linked to this cloud and click the arrow button to move it to the Linked Sites list. The Add Site Link dialog box appears. e Define the link. See “Add Site Link Dialog Box” on page 279. f Repeat the previo...

Polycom, Inc. 291 12 Users and Groups This chapter describes the following Polycom ® Distributed Media Application™ (DMA™) 7000 system management topics related to users and groups: • User Roles Overview • Adding Users Overview • Users • Groups • Login Sessions • Change Password Dialog Box

DMA Operations Guide User Roles Overview 292 Polycom, Inc. User Roles Over view The Polycom DMA system has four user roles, or classes of users, each with its own set of permissions. Every user account has one or more user roles (but only three of the four roles must be explicitly assigned). The fol...

Adding Users Overview Users and Groups Polycom, Inc. 293 If your system is integrated with an Active Directory, all enterprise users are automatically Conferencing Users. You can use enterprise groups to manage assignment of the other user roles. See “Enterprise Groups Procedures” on page 322. See a...

Users Users and Groups Polycom, Inc. 295 The search pane above the list lets you find users matching the criteria you specify. Click the down arrow on the right to expand the search pane, providing access to more search fields and filters. The system matches any string you enter against the beginnin...

Users Users and Groups Polycom, Inc. 297 See also: “User Roles Overview” on page 292 “Adding Users Overview” on page 293 “Add User Dialog Box” on page 297 “Edit User Dialog Box” on page 300 “Conference Rooms Dialog Box” on page 303 “Users Procedures” on page 313 “Conference Rooms Procedures” on page...

Users Users and Groups Polycom, Inc. 299 See also: “Users” on page 294 “Select Associated Endpoints Dialog Box” on page 302 “Users Procedures” on page 313 “Conference Rooms Procedures” on page 315 Associated Roles Available roles Lists the roles available for assignment to the user. All users automa...

DMA Operations Guide Users 300 Polycom, Inc. Edit User Dialog Box The following table describes the parts of the Edit User dialog box. The User ID is not editable. The other General Info items are editable only for local (not enterprise) users. Table 12-4 Edit User dialog box Field Description Gener...

DMA Operations Guide Users 302 Polycom, Inc. See also: “Users” on page 294 “Select Associated Endpoints Dialog Box” on page 302 “Users Procedures” on page 313 “Conference Rooms Procedures” on page 315 Select Associated Endpoints Dialog Box Conference Passcodes Chairperson passcode The numeric passco...

Users Users and Groups Polycom, Inc. 303 Lets you associate an endpoint with the selected user. Use the search fields at the top of the dialog box to find the endpoint you want to associate with this user. Select it in the table below and click OK . The dialog box closes and the endpoint is added to...

DMA Operations Guide Users 304 Polycom, Inc. Table 12-5 Conference Rooms dialog box Field Description Room ID The unique ID of the room. Icons identify enterprise conference rooms and calendared meeting (Polycom Conferencing for Outlook) conference rooms. Dial-in # Number used to dial into conferenc...

Users Users and Groups Polycom, Inc. 305 See also: “Users” on page 294 “Add Conference Room Dialog Box” on page 305 “Edit Conference Room Dialog Box” on page 309 “Users Procedures” on page 313 “Conference Rooms Procedures” on page 315 Add Conference Room Dialog Box Lets you create a custom conferenc...

Users Users and Groups Polycom, Inc. 309 See also: “Users” on page 294 “Conference Rooms Dialog Box” on page 303 “Add Dial-out Participant Dialog Box” on page 312 “Edit Dial-out Participant Dialog Box” on page 313 “Conference Rooms Procedures” on page 315 Edit Conference Room Dialog Box Lets you vie...

Users Users and Groups Polycom, Inc. 311 Conference Duration Maximum duration of a conference (in hours and minutes) or Unlimited (the maximum in this case depends on the MCU). If not selected, the room uses the longest duration associated with any group to which the user belongs, or if none, the sy...

DMA Operations Guide Users 312 Polycom, Inc. See also: “Users” on page 294 “Conference Rooms Dialog Box” on page 303 “Add Dial-out Participant Dialog Box” on page 312 “Edit Dial-out Participant Dialog Box” on page 313 “Conference Rooms Procedures” on page 315 Add Dial-out Participant Dialog Box Lets...

Users Users and Groups Polycom, Inc. 313 See also: “Add Conference Room Dialog Box” on page 305 “Edit Conference Room Dialog Box” on page 309 Edit Dial-out Participant Dialog Box Lets you edit a participant in the conference room’s Dial-out Participants list, changing the name or dial string for the...

DMA Operations Guide Users 314 Polycom, Inc. To find a user or users 1 Go to User > Users . The Users page appears. 2 For a simple search, enter a search string in the Search users field and press E NTER . The system matches the string you enter against the beginning of the user ID, first name, a...

Users Users and Groups Polycom, Inc. 315 4 As required, edit the General Info , Roles , and Conference Passcodes sections of the User Properties dialog box. See “Edit User Dialog Box” on page 300. For enterprise users, you can change their roles and their chairperson and conference passcodes, and yo...

DMA Operations Guide Users 316 Polycom, Inc. a Ensure that this room or user has a chairperson passcode and that you’ve selected a conference template that’s linked to an RMX conference IVR service and requires a chairperson to start the conference. b To link this preset conference to an external au...

Groups Users and Groups Polycom, Inc. 317 b To link this preset conference to an external audio conferencing bridge, in the Digits field enter the E.164 number for connecting to that bridge, and in the IVR DTMF field enter any DTMF digits (such as an access code or PIN) to send to the audio conferen...

DMA Operations Guide Groups 318 Polycom, Inc. The Groups page provides access to information about enterprise groups. From it, you can: • Import enterprise groups. • Specify Polycom DMA system roles to be assigned to members of a group. • Specify a conference template and MCU pool order to be used f...

Groups Users and Groups Polycom, Inc. 319 See also: “Users” on page 294 “Import Enterprise Groups Dialog Box” on page 319 “Edit Group Dialog Box” on page 321 “Enterprise Groups Procedures” on page 322 Import Enterprise Groups Dialog Box The following table describes the fields in the Import Enterpri...

DMA Operations Guide Groups 320 Polycom, Inc. See also: “Users” on page 294 “Groups” on page 317 “Edit Group Dialog Box” on page 321 “Enterprise Groups Procedures” on page 322 Table 12-11 Fields in the Import Enterprise Groups dialog box Field Description Search domain Optionally, select a domain to...

Groups Users and Groups Polycom, Inc. 321 Edit Group Dialog Box The following table describes the fields in the Edit Group dialog box. Table 12-12 Fields in the Edit Group dialog box Field Description Class of service Select to assign the group a class of service other than the system’s default (see...

DMA Operations Guide Groups 322 Polycom, Inc. See also: “Users” on page 294 “Groups” on page 317 “Import Enterprise Groups Dialog Box” on page 319 “Enterprise Groups Procedures” on page 322 Enterprise Groups Procedures The Polycom DMA system’s ability to import an enterprise group and assign it a co...

Groups Users and Groups Polycom, Inc. 323 4 In the Import Enterprise Groups dialog box, use Search to find the system administration group you created. Then move it to the Groups to import box and click OK . See “Import Enterprise Groups Dialog Box” on page 319. 5 On the Groups page, select your new...

DMA Operations Guide Login Sessions 324 Polycom, Inc. 5 Click OK . See also: “Users” on page 294 “Groups” on page 317 “Import Enterprise Groups Dialog Box” on page 319 “Edit Group Dialog Box” on page 321 Login Sessions The Login Sessions page displays information about the currently active user logi...

Change Password Dialog Box Users and Groups Polycom, Inc. 325 See also: “Session” on page 56 “Users and Groups” on page 291 Change Password Dialog Box The system may be configured to expire local user passwords after a certain number of days (see “Local Password” on page 55). If your password has ex...

Polycom, Inc. 327 13 System Management and Maintenance This chapter describes the following Polycom ® Distributed Media Application™ (DMA™) 7000 system operations topics: • Management and Maintenance Overview • Recommended Regular Maintenance • Dashboard • Alerts • System Log Files • Troubleshooting...

DMA Operations Guide Management and Maintenance Overview 328 Polycom, Inc. Administrator Responsibilities As a Polycom DMA system administrator, you’re responsible for the installation and ongoing maintenance of the system. You should be familiar with the following configurations, tasks, and operati...

Recommended Regular Maintenance System Management and Maintenance Polycom, Inc. 329 Auditor Responsibilities As a Polycom DMA system auditor, you’re responsible for managing the system’s logging and history retention. You should be familiar with the following configurations and operations: • Configu...

DMA Operations Guide Recommended Regular Maintenance 330 Polycom, Inc. General system health and capacity checks On the Dashboard (see “Dashboard” on page 331), verify that: • There are no alerts indicating problems with any part of the system. • The Supercluster Status pane shows the correct number...

Dashboard System Management and Maintenance Polycom, Inc. 331 • Reports > Orphaned Groups and Users (see “Orphaned Groups and Users Report” on page 397). Verify that the number of orphans is not unexpectedly large. • Reports > Enterprise Passcode Errors (see “Enterprise Passcode Errors Report”...

DMA Operations Guide Dashboard 332 Polycom, Inc. The Dashboard is highly customizable. Initially, it contains six default panes. You can close any of these that you don’t want, and you can add others. You can add multiple copies of the same pane, each showing information for a different cluster. Cli...

Dashboard System Management and Maintenance Polycom, Inc. 333 • The AD server address and user ID used. • The number of enterprise conference rooms created. Click the Link button to go to the Microsoft Active Directory page. See also: “Dashboard” on page 331 Call Ser ver Active Calls Pane Displays t...

DMA Operations Guide Dashboard 334 Polycom, Inc. • Server, Proxias, and application software version numbers • Hardware model and serial number • Time source • Management network MAC and IP addresses • Signaling network MAC and IP addresses (if configured for split network) • CPU usage percentage (a...

Dashboard System Management and Maintenance Polycom, Inc. 335 See also: “Dashboard” on page 331 Conference Manager Usage Pane Displays usage information for Conference Manager, either for all Conference Manager clusters or for the selected cluster. The information shown includes the territories for ...

DMA Operations Guide Dashboard 336 Polycom, Inc. — Exchange authentication failed — The credentials for the Polycom DMA system’s mailbox are no longer valid (e.g., the password has expired). — OK — The Polycom DMA system is receiving and processing Polycom Conferencing meeting notifications from the...

Dashboard System Management and Maintenance Polycom, Inc. 337 See also: “Dashboard” on page 331 Signaling Settings Pane Displays the H.323 and SIP signaling settings for the selected cluster, including whether each is enabled and what ports are assigned. Click the Link button to go to the Signaling ...

DMA Operations Guide Alerts 338 Polycom, Inc. User Login Histor y Pane Displays the following information about logins by your user ID: • The server you’re currently logged into. • The time, date, server logged into, and source (host name or IP address) of the last successful login (prior to your cu...

Alerts System Management and Maintenance Polycom, Inc. 339 Alert 1002 Cluster <cluster> is out of ser vice as of YYYY-MM-DD HH:MM GMT+/-H[:MM]. You or another administrator took the cluster out of service (or busied out the cluster, and now all calls and conferences have ended). An out-of-serv...

DMA Operations Guide Alerts 340 Polycom, Inc. Click the link to go to the Territories page. To enable conferencing to continue in the territory (at diminished capacity), assign it to some other cluster. See also: “Alerts” on page 338 Alert 1102 Territor y <territor y> not active; cluster <c...

Alerts System Management and Maintenance Polycom, Inc. 341 Click the link to go to the Territories page. Determine whether the cluster was deliberately shut down. If not, try pinging the cluster’s IP addresses. If this is a two-server cluster, and you can’t ping either the virtual or physical IP add...

DMA Operations Guide Alerts 342 Polycom, Inc. Alert 2004 Resource management ser ver <ser vername> has inconsistent territor y definitions in its site topology. The system is integrated with a Polycom RealPresence Resource Manager or CMA system, and there is a problem with the territory defini...

Alerts System Management and Maintenance Polycom, Inc. 343 See also: “Alerts” on page 338 Alert 2103 Active Director y primar y caching cluster <p-cluster> is not operational. Caching by backup cluster <b-cluster>. The primary cluster for the territory responsible for Active Directory in...

DMA Operations Guide Alerts 344 Polycom, Inc. See also: “Alerts” on page 338 Alert 2105 Active Director y ser vice is not available. Cluster <p-cluster> is not operational. The primary cluster for the territory responsible for Active Directory integration is unreachable, and it has no backup c...

DMA Operations Guide Alerts 346 Polycom, Inc. Click the link to go to the DMAs page to begin troubleshooting. See also: “Alerts” on page 338 Alert 3001 No signaling interface enabled for cluster <cluster>. SIP or H.323 must be configured to allow calls. The specified cluster has neither H.323 ...

DMA Operations Guide Alerts 348 Polycom, Inc. Alert 3105 Cluster <cluster>: One or more CA certificates will expire within 30 days. The specified cluster has a CA certificate or certificates that will expire soon. When a CA certificate expires, the certificates signed by that certificate autho...

DMA Operations Guide Alerts 350 Polycom, Inc. This could be a problem with the GB1 port (eth0 interface), the ethernet cable connecting the server to the enterprise network switch, or that switch. Or the server in question may just need to be rebooted. See also: “Alerts” on page 338 Alert 3305 Clust...

Alerts System Management and Maintenance Polycom, Inc. 351 Click the link to go to the System Log Files page. We recommend routinely downloading archived logs and then deleting them from the system. See also: “Alerts” on page 338 Alert 3403 Cluster <cluster>: Log files on ser ver <ser ver&g...

DMA Operations Guide Alerts 352 Polycom, Inc. Create a new backup and download it, and then contact Polycom Global Services. See also: “Alerts” on page 338 Alert 3406 Ser ver <ser ver> CPU utilization > 75%. The specified server’s CPU and/or I/O bandwidth usage is exceptionally high. This c...

DMA Operations Guide Alerts 354 Polycom, Inc. Try to determine which server’s data is incorrect and reboot it. See also: “Alerts” on page 338 Alert 3606 Cluster <cluster>: Local users differ between ser vers. In the specified cluster, the local users are different on the two servers, indicatin...

Alerts System Management and Maintenance Polycom, Inc. 355 See also: “Alerts” on page 338 Alert 5001 <Model> ITP system attempting to register with ID <H.323 ID> is improperly configured. A device that identifies itself as an ITP (interactive telepresence) system has registered with the ...

DMA Operations Guide System Log Files 356 Polycom, Inc. See also: “Alerts” on page 338 Alert 7001 Failed registration data incomplete: <cluster> histor y limited to <n.n> hours. Registration data retention settings are too low for the system to determine the number of failed registration...

System Log Files System Management and Maintenance Polycom, Inc. 357 In such a situation, your support representative may ask you to download log archives and send them to Polycom Global Services. You may be asked to manually roll logs in order to begin gathering data anew. After a certain amount of...

DMA Operations Guide System Log Files 358 Polycom, Inc. a In the Actions list, click Download Active Logs . b In the dialog box, specify a location and file name, and click Save . To manually roll the system logs 1 Go to Maintenance > System Log Files . The System Log Files page appears. 2 In the...

Troubleshooting Utilities System Management and Maintenance Polycom, Inc. 359 Troubleshooting Utilities The Polycom DMA system’s Troubleshooting Utilities submenu includes several useful network and system status commands, which you can run and view the output of in the system’s familiar graphical i...

DMA Operations Guide Backing Up and Restoring 360 Polycom, Inc. I/O Stats Use I/O Stats to see CPU resource allocation and read/write statistics for each server. To run iostat on each ser ver >> Go to Maintenance > Troubleshooting Utilities > I/O Stats . The system displays results of th...

DMA Operations Guide Backing Up and Restoring 362 Polycom, Inc. Backup and Restore Procedures To download a backup file 1 Go to Maintenance > Backup and Restore . The list contains the last ten backup files. 2 Select the backup file you want to download. 3 In the Actions list, click Download Sele...

Backing Up and Restoring System Management and Maintenance Polycom, Inc. 363 3 In the Actions list, click Create New . A confirmation dialog tells you the backup archive was created. 4 Click OK . To upload a backup file 1 Go to Maintenance > Backup and Restore . 2 Verify that the oldest backup fi...

DMA Operations Guide Backing Up and Restoring 364 Polycom, Inc. 6 When asked to confirm that you want to restore, click Yes . A dialog box informs you when all files have been restored. 7 Click OK . The system logs you out and the server reboots (typically, this takes about five minutes). After it c...

DMA Operations Guide Upgrading the Software 366 Polycom, Inc. Upgrading the Software The Polycom DMA system’s Software Upgrade page lets you upload a software upgrade package and install the upgrade on your system (both servers, if present). It also lets you roll back to the previous version, if nec...

Upgrading the Software System Management and Maintenance Polycom, Inc. 367 Basic Upgrade Procedures To install an upgrade 1 Put the upgrade package file somewhere on or accessible from your PC. 2 Go to Maintenance > Software Upgrade . 3 In the Actions list, click Upload . 4 Select the upgrade pac...

Upgrading the Software System Management and Maintenance Polycom, Inc. 369 c If the upgrade requires a new license activation key code or codes, obtain and install them as described in “Add Licenses” on page 71. 12 If this cluster is part of a supercluster, do the following: a Go to Network > DMA...

DMA Operations Guide Upgrading the Software 370 Polycom, Inc. e Log back into the cluster you removed and verify on the Supercluster Status pane of the Dashboard that the cluster is no longer part of the supercluster. f Return to Maintenance > Software Upgrade . 4 In the Actions list, click Roll ...

Upgrading the Software System Management and Maintenance Polycom, Inc. 371 9 Call Polycom Global Services if: — After waiting significantly longer than the estimated install time, you’re still unable to log back in. — You can log in, but the Dashboard shows only one server for a two-server cluster. ...

DMA Operations Guide Upgrading the Software 372 Polycom, Inc. See also: “Upgrading the Software” on page 366 “Basic Upgrade Procedures” on page 367 “Simplified Supercluster Upgrade (Complete Service Outage)” on page 374 “Complex Supercluster Upgrade (Some Service Maintained)” on page 377 Factors to ...

DMA Operations Guide Upgrading the Software 374 Polycom, Inc. Simplified Supercluster Upgrade (Complete Ser vice Outage) If it’s possible to schedule the upgrade for a maintenance window during which there is no service, we strongly recommend doing so, as described below. This greatly shortens and s...

Adding a Second Server System Management and Maintenance Polycom, Inc. 377 Complex Supercluster Upgrade (Some Ser vice Maintained) Please contact Polycom Global Services for instructions and assistance. See also: “Upgrading the Software” on page 366 “Basic Upgrade Procedures” on page 367 “Factors to...

DMA Operations Guide Adding a Second Server 378 Polycom, Inc. Expanding an Unpatched System To expand an unpatched single-ser ver system into a two-ser ver cluster 1 Unpack, inspect, and physically install the second server as described in its Getting Started Guide . Mount it in the rack adjacent to...

Adding a Second Server System Management and Maintenance Polycom, Inc. 379 Expanding a Patched System To expand a patched single-ser ver system into a two-ser ver cluster 1 Unpack, inspect, and physically install the second server as described in its Getting Started Guide . Mount it in the rack adja...

DMA Operations Guide Replacing a Failed Server 380 Polycom, Inc. 11 When the first server displays DMA Ready , turn on the second server. The second server boots, detects the presence of Server 1, gets its configuration settings from it, and joins the cluster. When done, both servers’ LCDs display D...

Shutting Down and Restarting System Management and Maintenance Polycom, Inc. 381 See also: “Management and Maintenance Overview” on page 327 “Recommended Regular Maintenance” on page 329 Shutting Down and Restarting The Polycom DMA system’s Shutdown and Restart page lets you restart the system or tu...

Polycom, Inc. 383 14 System Reports This chapter describes the following Polycom ® Distributed Media Application™ (DMA™) 7000 system reports topics: • Alert History • Call History • Conference History • Call Detail Records (CDRs) • Registration History Report • Active Directory Integration Report • ...

DMA Operations Guide Call History 384 Polycom, Inc. Call Histor y The Call History page lets you view detailed records of calls and download CDRs (call detail records). The list includes point-to-point calls through Call Server and VMR calls through Conference Manager. The search pane above the list...

Call History System Reports Polycom, Inc. 385 Export Histor y The Call History page’s Export History list provides a record of the CDR exports (all call and conference data for the specified period) and search results exports from the system. It appears when you click the Show Export History command...

DMA Operations Guide Conference History 386 Polycom, Inc. See also: “System Reports” on page 383 “Call Detail Records (CDRs)” on page 388 Conference Histor y The Conference History page lets you view detailed records of conferences and download CDRs (call detail records). The fields at the top of th...

Conference History System Reports Polycom, Inc. 387 Associated Calls The Associated Calls list shows all the calls associated with the selected conference. The list displays the same data as described in “Call History” on page 384. The Display Call History command (in the Actions list) takes you to ...

DMA Operations Guide Call Detail Records (CDRs) 388 Polycom, Inc. Property Changes The Property Changes list provides more information about the selected conference, listing every change in the value of a conference property during the course of the conference. The following table describes the fiel...

Call Detail Records (CDRs) System Reports Polycom, Inc. 389 4 Click OK . A Save dialog box prompts you to select a location for the downloaded file. The default filename is cdrExport.zip , but you can change that. 5 Choose a path and filename for the CDR file and click Save . The File Download dialo...

Call Detail Records (CDRs) System Reports Polycom, Inc. 391 Conference Record Layouts The following table describes the fields in the conference records. Values are enclosed in double quotes when necessary, using the same rules as for conference records. VEQCluster Virtual cluster ID; the cluster ha...

DMA Operations Guide Call Detail Records (CDRs) 392 Polycom, Inc. See also: “System Reports” on page 383 “Call History” on page 384 “Conference History” on page 386 cluster Virtual cluster ID; the cluster serving the VMR. confUUID Unique identifier for the conference. startTime YYYY-MM-DD HH:MM:SS G...

Registration History Report System Reports Polycom, Inc. 393 Registration Histor y Report If the Polycom DMA system Call Server is providing H.323 gatekeeper or SIP registrar services, the Registration History page provides access to information about registered devices. It also provides information...

DMA Operations Guide Active Directory Integration Report 394 Polycom, Inc. Registration Histor y Procedures To find a device or devices 1 Go to Reports > Registration History . The Registration History page appears. 2 For a simple search of the current day’s registration history, enter a search s...

Active Directory Integration Report System Reports Polycom, Inc. 395 The following table describes the information displayed at the top of the page and the fields in the two lists. Table 14-10 Fields on the Active Directory Integration page Field Description Status OK indicates that the cluster succ...

Orphaned Groups and Users Report System Reports Polycom, Inc. 397 Orphaned Groups and Users Report If the Polycom DMA system is integrated with your Active Directory, it generates an orphaned groups and users report whenever you manually update the directory connection ( Admin > Integrations >...

DMA Operations Guide Conference Room Errors Report 398 Polycom, Inc. To remove orphaned user data from the system 1 Go to Reports > Orphaned Groups and Users . 2 In the Actions list, click Clean Orphaned Users . 3 When prompted to confirm, click OK . The system removes the orphaned user data. See...

Conference Room Errors Report System Reports Polycom, Inc. 399 If you don’t specify a directory attribute from which to generate conference room IDs, this number is zero and the report contains nothing else of value. • Number of users for whom the Active Directory field being used to generate confer...

DMA Operations Guide Enterprise Passcode Errors Report 400 Polycom, Inc. Exporting Conference Room Errors Data From the Conference Room Errors page, you can use the Export Room Errors Report command to download a CSV (comma-separated values) file containing all the data in the conference room errors...

Enterprise Passcode Errors Report System Reports Polycom, Inc. 401 The summary at the top of the report shows when it was generated (check this to verify that the report you’re viewing reflects the most recent update of the cache), the directory server accessed, and the following information: • Numb...

DMA Operations Guide Network Usage Report 402 Polycom, Inc. Exporting Enterprise Passcode Errors Data From the Conference Room Errors page, you can use the Export Enterprise Passcode Errors Report command to download a CSV (comma-separated values) file containing all the data in the enterprise passc...

Network Usage Report System Reports Polycom, Inc. 403 Exporting Network Usage Data From the Network Usage page, you can use the Export Network Usage Data command to download a CSV (comma-separated values) file containing all the network usage data point records for the time period you specify. The s...

Network Usage Report System Reports Polycom, Inc. 405 To download network usage data 1 Go to Reports > Network Usage . 2 In the Actions list, click Export Network Usage Data . 3 In the Export Time Frame dialog box, set the Start Date and time and the End Date and time you want to include. The def...

Polycom, Inc. 407 15 Polycom DMA System SNMP Support This chapter provides a discussion of the Polycom ® Distributed Media Application™ (DMA™) SNMP support. It includes these topics: • SNMP Overview • SNMP Settings • SNMP Procedures • The Polycom DMA System MIB SNMP Over view Simple Network Manageme...

DMA Operations Guide SNMP Overview 408 Polycom, Inc. We recommend using a MIB browser to explore the PolycomDMA system MIB, but a copy of the MIB is available in “The Polycom DMA System MIB” on page 418. The DMA system MIB is self-documenting, including information about the purpose of specific trap...

SNMP Settings Polycom DMA System SNMP Support Polycom, Inc. 409 List of Available SNMP MIBs The following table describes the MIBs that are on the Polycom DMA system. You can download any of them from the SNMP Settings page. See “SNMP Procedures” on page 417. SNMP Settings On the SNMP Settings page,...

DMA Operations Guide SNMP Settings 410 Polycom, Inc. Table 15-2 Information on the SNMP Settings page Setting Description Enable SNMP monitoring Enables the SNMP settings fields below. SNMP version Select the version to enable: • v2c • v3 See “SNMP Versions Supported” on page 408 for a comparison of...

SNMP Settings Polycom DMA System SNMP Support Polycom, Inc. 411 Local engine ID When SNMP monitoring is enabled, displays the administratively unique identifier for the default context of the system’s SNMP protocol engine. For SNMPv3, the local engine ID is used in generating the authentication and ...

DMA Operations Guide SNMP Settings 412 Polycom, Inc. Add Notification User Dialog Box The Add Notification User dialog box lets you add a security user authorized to receive notifications. For SNMPv3 notifications, a security user is required. When you add a notification agent, you select a security...

SNMP Settings Polycom DMA System SNMP Support Polycom, Inc. 413 See also: “SNMP Settings” on page 409 “Add Notification Agent Dialog Box” on page 415 “Edit Notification Agent Dialog Box” on page 416 “SNMP Procedures” on page 417 Table 15-3 Add Notification User dialog box Setting Description Securit...

DMA Operations Guide SNMP Settings 414 Polycom, Inc. Edit Notification User Dialog Box The Edit Notification User dialog box lets you modify a security user authorized to receive SNMPv3 notifications. The following table describes the fields in the dialog box. See also: “SNMP Settings” on page 409 “...

SNMP Settings Polycom DMA System SNMP Support Polycom, Inc. 415 Add Notification Agent Dialog Box The Add Notification Agent dialog box lets you add an SNMP agent to the system, specifying what kinds of notifications it sends and to whom. To limit the effect on system performance, a maximum of 8 age...

DMA Operations Guide SNMP Settings 416 Polycom, Inc. Edit Notification Agent Dialog Box The Edit Notification Agent dialog box lets you enable, disable, or modify an SNMP notification agent. The following table describes the fields in the dialog box. See also: “SNMP Settings” on page 409 “Add Notifi...

SNMP Procedures Polycom DMA System SNMP Support Polycom, Inc. 417 SNMP Procedures To enable and configure SNMP monitoring 1 Go to Admin > Local Cluster > SNMP Settings . 2 Select Enable SNMP monitoring and select an SNMP version . For information on the SNMP versions, see “SNMP Overview” on pa...

DMA Operations Guide The Polycom DMA System MIB 418 Polycom, Inc. 3 In the MIBs dialog box, select the MIB of interest and click Download . 4 Specify a name and location, and click Save . Polycom recommends using a MIB browser to explore the DMA system MIB, but a copy of the MIB is available in “The...

Polycom, Inc. 515 Index A access, system interface 8 account lockout configuration 57 activation keys 67 active calls list 75 Active Directory 30 , 147 integration procedure 153 integration report 394 queries 160 settings 149 add alias dialog 242 add conference templates dialog 184 add device authen...

DMA Operations Guide 518 Polycom, Inc. L layout, video frame 201 LDAP 30 , 147 , 149 , 153 leave CMA 172 license the system 24 licenses open source software 12 system 67 local cluster configuration 71 logging configuration 70 login banner 58 login failure, settings 57 login policy settings 55 login ...