Page 3 - About This Guide
iii About This Guide Thank you for choosing the Polycom CX400 cordless phone which enables a new era in unified communications currently unavailable with traditional desktop phones. Connecting a Polycom CX400 cordless phone to a computer running Microsoft ® Office Communicator 2007 allows you to pla...
Page 5 - Contents; Getting Started with Your Polycom® CX400 Cordless; Using the Basic Features of Your Polycom® CX400 Cordless
v Contents About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii 1 Getting Started with Your Polycom® CX400 Cordless Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1 Parts List . . . . . . . . . . . . . . . . . . . . . . . . ....
Page 6 - Troubleshooting Your Polycom® CX400 Cordless Phone . . . 3–1
User Guide Polycom CX400 Cordless Phone vi Restarting Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–9Upgrading Your Phone’s Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–10 3 Troubleshooting Your Polycom® CX400 Cordless Phon...
Page 7 - CX400 Cordless Phone
1 - 1 1 Getting Started with Your Polycom ® CX400 Cordless Phone This chapter provides basic installation instructions and information for obtaining the best performance with your Polycom CX400 cordless phone.The Polycom CX400 cordless phone provides a flexible and efficient means to access the adva...
Page 8 - Parts List
User Guide Polycom CX400 Cordless Phone 1 - 2 If you require additional information or assistance with your new phone, contact your system administrator. Parts List The following components are included in your Polycom CX400 cordless phone package: • Polycom CX400 cordless phone handset • Cradle wit...
Page 9 - Assembling Your Polycom CX400 Cordless Phone; Connecting Your Polycom CX400 Cordless Phone to Your Computer
Getting Started with Your Polycom® CX400 Cordless Phone 1 - 3 • Lithium Polymer Battery • Quick Start Guide and registration card Check this list before installation to ensure that you have received each item. If you are missing any items, contact your system administrator. Assembling Your Polycom C...
Page 10 - Charging the Polycom CX400 Handset Batter y
User Guide Polycom CX400 Cordless Phone 1 - 4 2. Connect the USB connector to a USB 1.1 or 2.0 port on your computer. Charging the Polycom CX400 Handset Batter y To charge the handset batter y: 1. Insert the battery into the handset.
Page 11 - Pairing the Polycom CX400 Handset and Cradle
Getting Started with Your Polycom® CX400 Cordless Phone 1 - 5 2. Place the handset into the cradle. While the phone is charging, the cradle’s left-hand charging LED is steady red and, if the handset is turned on, the handset status LED is green. When the phone is completely charged, the cradle’s cha...
Page 14 - Features of Your Polycom CX400 Cordless Phone
User Guide Polycom CX400 Cordless Phone 1 - 8 Features of Your Polycom CX400 Cordless Phone The features of the Polycom CX400 cordless phone are: 1. Earpiece 2. Graphic Display —Shows presence information, call status, date, time, message waiting and other data. 3. Power/End Call Key— End calls or t...
Page 15 - Before You Use Your Polycom CX400 Cordless Phone; Phone Location
Getting Started with Your Polycom® CX400 Cordless Phone 1 - 9 10. Volume Key —Use to adjust the volume of the handset, speakerphone, and headset speaker, and ringer if not in a call. 11. Microsoft PowerPoint/Microsoft Office Communicator Switch — Allows you to switch between Microsoft PowerPoint Vie...
Page 16 - Usage Guidelines
User Guide Polycom CX400 Cordless Phone 1 - 10 be the device for the Sounds setup page. Otherwise ensure that your PC sound output device is selected. d Check Finish to exit the wizard. Usage Guidelines To navigate through menus, to enter data, and instructions on how to use Microsoft Office Communi...
Page 18 - Placing a Call
User Guide Polycom CX400 Cordless Phone 2 - 2 • Using a Headset • Using Speakerphone Mode • Controlling a Microsoft PowerPoint Slide Show • Restarting Your Phone • Upgrading Your Phone’s Firmware To troubleshoot issues with the phone, refer to Troubleshooting Your Polycom® CX400 Cordless Phone on pa...
Page 19 - Answering a Call
Using the Basic Features of Your Polycom® CX400 Cordless Phone 2 - 3 2. Select a contact in the Microsoft Office Communicator 2007 client window. 3. Do one of the following steps in Microsoft Office Communicator 2007 to start the call: a Double click on the contact’s name in the Microsoft Office Com...
Page 20 - Ending a Call
User Guide Polycom CX400 Cordless Phone 2 - 4 When the notification pop-up appears, you can answer the call with the Polycom CX400 cordless phone or with Microsoft Office Communicator 2007. To take any other action, perform those actions in the Microsoft Office Communicator 2007 client window. Those...
Page 21 - Muting the Microphone; Adjusting the Volume
Using the Basic Features of Your Polycom® CX400 Cordless Phone 2 - 5 To end a call with Microsoft Office Communicator 2007: ¾ Press End Call soft key in the Microsoft Office Communicator 2007 conversation window. Muting the Microphone During a call, press the Microphone Mute key on the handset. The ...
Page 22 - Putting a Call on Hold; Forwarding Calls
User Guide Polycom CX400 Cordless Phone 2 - 6 information on speakerphone mode and its use of your computer’s speakers, refer to refer to Configuring Microsoft Office Communicator 2007 for Polycom CX400 Cordless Phone on page 1-9 . Putting a Call on Hold During a call, you may place a call on hold. ...
Page 23 - Using Voice Mail
Using the Basic Features of Your Polycom® CX400 Cordless Phone 2 - 7 To enable call forwarding to another party: 1. In the Microsoft Office Communicator 2007 window, select the Forwarding icon to the right of your name. 2. On the Forwarding screen, select the forwarding rule that you want to apply. ...
Page 24 - Using a Headset; Controlling a Microsoft PowerPoint Slide Show
User Guide Polycom CX400 Cordless Phone 2 - 8 To listen to voice messages: 1. In the Microsoft Office Communicator 2007 window, click the Forward Calls key, select the Forward Calls icon, and then select Call Voice Mail to call your voice mail server. 2. When prompted for your PIN number, you can us...
Page 25 - Restarting Your Phone
Using the Basic Features of Your Polycom® CX400 Cordless Phone 2 - 9 To use the handset as a Microsoft PowerPoint slide show controller: 1. Open a Microsoft PowerPoint presentation on your computer.The Polycom CX400 cordless phone cradle must be attached to this computer. 2. In Microsoft PowerPoint,...
Page 26 - Upgrading Your Phone’s Firmware
User Guide Polycom CX400 Cordless Phone 2 - 10 To restart the phone: ¾ Remove and replace the battery. Unplug the phone from the computer, then plug it back in.The restart process will begin. Upgrading Your Phone’s Firmware Your Polycom CX400 cordless phone handset and cradle contain firmware that i...
Page 28 - Power and Startup
User Guide Polycom CX400 Cordless Phone 3 - 2 Power and Startup Symptom Problem Corrective Action The handset appears to be dead with no LEDs or display (the cradle has power as indicated by LEDs that are steady or flashing). The Polycom CX400 handset has no power. The battery has become discharged....
Page 29 - Controls, Making and Receiving Calls
Troubleshooting Your Polycom® CX400 Cordless Phone 3 - 3 Controls, Making and Receiving Calls Symptom Problem Corrective Action The Polycom CX400 handset keys do not provide call control as described in this guide. Your Microsoft Office Communicator 2007 client or your Microsoft Office Communication...
Page 30 - Access to Screens and Systems
User Guide Polycom CX400 Cordless Phone 3 - 4 Access to Screens and Systems Symptom Problem Corrective Action There is no response from key presses. The Polycom CX400 cordless phone is not in active state. Do one of the following steps: • Press the keys more slowly. • Make a call to the phone to che...
Page 31 - Displays
Troubleshooting Your Polycom® CX400 Cordless Phone 3 - 5 Displays Symptom Problem Corrective Action There is no display on the Polycom CX400 handset. The cradle is not receiving power or the handset battery is discharged. Refer to Power and Startup on page 3-2 . The display shows incorrect informati...
Page 32 - Audio
User Guide Polycom CX400 Cordless Phone 3 - 6 Audio Symptom Problem Corrective Action There is no audio on the Polycom CX400 handset earpiece. Your Microsoft Office Communication Server 2007 account may not be configured correctly. Contact your system administrator to ensure your account is configur...
Page 33 - Microsoft Office Communicator 2007
Troubleshooting Your Polycom® CX400 Cordless Phone 3 - 7 Microsoft Office Communicator 2007 Symptom Problem Corrective Action The Microsoft Office Communicator 2007 client is not working properly. There may be problems with the Microsoft Office Communicator 2007 client software or with Microsoft Off...
Page 35 - Safety Notices
Safety Notices - 1 Safety Notices Service Agreements Please contact your Polycom Authorized Reseller for information about service agreements applicable to your product. Governing Law This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California, U.S.A., ...
Page 41 - Index
Index – 1 Index A adjusting volume 2–5 answering calls 2–3 assembling your phone 1–3 C calls ending 2–4 on hold 2–6 using speakerphone 2–2 , 2–8 with handsets 2–2 with headsets 2–2 , 2–8 charging the handset 1–4 conference calls 2–3 configuring Microsoft Office Communicator 2007 1–9 connecting the h...
