Polycom Audio and Video - Manual

© Polycom, Inc. vii Adding My Information ............................................................................................................... 5 - 7Requesting Technical Support from the Global Management System Administrator ....... 5 - 8 Setting Up SNMP .....................................

© Polycom, Inc. 1 - 1 1 Introducing the V500 System Your V500 video conferencing system is a state-of-the-art visual collaboration tool. With crisp, clean video and crystal-clear sound, your V500 system provides the essential tools your home or small business needs for video conferencing over broadb...

Administrator’s Guide for the V500 System 1 - 2 www.polycom.com/videodocumentation Key Features Industry-Leading Audio and Video Quality ❑ Best-in-class video algorithms — The H.264 video algorithm provides smooth, natural TV-like video. ❑ State-of-the-art audio quality — The V500 system offers Poly...

Chapter 1 - Introducing the V500 System © Polycom, Inc. 1 - 3 ❑ Many ways to use the directory — Find information in the directory using the method you find most convenient. ❑ Call Scheduler — Use the calendar and call scheduling feature to schedule video conferences. The system automatically calls ...

Administrator’s Guide for the V500 System 1 - 4 www.polycom.com/videodocumentation ❑ Room monitoring — Monitor rooms in or out of a call using the Web Director feature, accessible through the V500 web interface. ❑ Call Detail Reports — Access the system’s call history from the V500 web interface. Yo...

Chapter 1 - Introducing the V500 System © Polycom, Inc. 1 - 5 Optional System Components To extend what you do with your V500 system, the following additional options are available. ❑ Single BRI network interface — Connect to ISDN with your V500 system. ❑ Headphone — Listen privately by adding your ...

© Polycom, Inc. 2 - 1 2 Setting Up Your System Hardware This chapter describes detailed system setup information. You can also refer to the system setup document that was provided with your system. For optional components, refer to the setup sheet that was shipped with the component. What’s in this ...

Administrator’s Guide for the V500 System 2 - 2 www.polycom.com/videodocumentation Positioning the System The V500 system is designed for homes, home offices, and small- to medium-sized businesses. To position the system: >> Place the V500 system on top of your TV monitor. For optimal audio an...

Chapter 2 - Setting Up Your System Hardware © Polycom, Inc. 2 - 3 S-video provides superior video quality, and is recommended. 2. Connect the system’s audio outputs to the monitor ’s audio inputs using the red and white connectors on the monitor cable. After you have finished setting up the system, ...

Administrator’s Guide for the V500 System 2 - 4 www.polycom.com/videodocumentation Connecting the BRI Network Interface The V500 system is available with the optional BRI network interface, which allows you to make ISDN calls. You may need an NT-1 device if your site does not use an internal telepho...

Chapter 2 - Setting Up Your System Hardware © Polycom, Inc. 2 - 5 Installing Batteries in the Remote Control The remote control uses three AAA batteries, which are included with the system. To install batteries in the remote control: 1. Remove the battery cover from the back of the remote control. 2...

© Polycom, Inc. 3 - 1 3 Configuring Network Use The V500 system is factory configured to enable you to easily and quickly make video calls in most network situations. In many cases, you simply need to physically connect the system as described in Chapter 2, power it on, and follow the setup wizard. ...

Administrator’s Guide for the V500 System 3 - 2 www.polycom.com/videodocumentation Using the Setup Wizard When you power on the system for the first time, a setup wizard begins to run. The setup wizard automatically detects your system’s IP and ISDN connections, and it leads you through the minimum ...

Chapter 3 - Configuring Network Use © Polycom, Inc. 3 - 3 Configuring Your IP Connection To configure your IP network connection, you need to: ❑ Configure LAN properties ❑ Set up your IP network connection ❑ Configure IP network support Configuring LAN Properties The first step in setting up your IP...

Chapter 3 - Configuring Network Use © Polycom, Inc. 3 - 5 Setting Up Your IP Network Connection The following is a list of the common ways you can connect your V500 to an IP network so that you can make video calls. Pick out the IP network connection type that most closely resembles how you plan to ...

Administrator’s Guide for the V500 System 3 - 6 www.polycom.com/videodocumentation If, therefore, you’re limiting your calls to other systems within your intranet, you don’t need to perform any additional network configuration to use your V500. Simply go on to the next section, Configuring IP Networ...

Chapter 3 - Configuring Network Use © Polycom, Inc. 3 - 7 ❑ A firewall acts as a security barrier between one network and another. Often that barrier is between a smaller network, like you might have at your home or business, and an exterior network, such as the Internet. The firewall prevents unsol...

Administrator’s Guide for the V500 System 3 - 8 www.polycom.com/videodocumentation Refer to the Port Usage section in Appendix if you want advanced port configuration information. NetGear Routers The following procedure applies to NetGear MR814v2 and RP614v2 routers. If you have a different NetGear ...

Chapter 3 - Configuring Network Use © Polycom, Inc. 3 - 9 Linksys Routers The following procedure applies to the Linksys BEFSX41 router. If you have a different Linksys model, the settings may vary slightly. This procedure assumes that your router is correctly configured and connected to the Interne...

Chapter 3 - Configuring Network Use © Polycom, Inc. 3 - 11 Configuring Firewall and NAT Properties Once you’ve set up your router, you must configure the V500 system so that it works with the firewall and NAT. Before making changes on the Firewall screen, you should know whether or not your firewall...

Administrator’s Guide for the V500 System 3 - 12 www.polycom.com/videodocumentation Calling Through a Router, Using a DMZ A Demilitarized Zone (DMZ) is a way to configure a network so that the device that is in the DMZ (such as the V500) is served by the router, but is outside the firewall. Dependin...

Chapter 3 - Configuring Network Use © Polycom, Inc. 3 - 13 There are two types of DMZs: ❑ Virtual DMZ — With a virtual DMZ, all ports through the router are opened for the device in the DMZ (in this case, the V500). This has the affect of placing the V500 on the outside of the router ’s firewall. Ke...

Administrator’s Guide for the V500 System 3 - 16 www.polycom.com/videodocumentation Be sure to configure the gateway to use the same prefixes and suffixes you define for the system. Configuring SIP Settings The Session Initiation Protocol (SIP) is a signaling protocol for Internet conferencing. If y...

Chapter 3 - Configuring Network Use © Polycom, Inc. 3 - 17 Configuring Quality of Service (QOS) If your network is configured to recognize and prioritize network traffic using QOS, you can configure the V500 system to mark IP packets with the values recognized by your network. Keep in mind that enab...

Administrator’s Guide for the V500 System 3 - 18 www.polycom.com/videodocumentation Configuring Your ISDN Connection If you have the ISDN option, you can connect your V500 through ISDN as well as through one of the IP network connections described earlier in this chapter. Preparing Your ISDN Network...

Chapter 3 - Configuring Network Use © Polycom, Inc. 3 - 19 3. Select and configure these settings: The ISDN BRI Numbers screen also displays the country selected as the system’s location and the Country Code used for international calls to the system. To specify the system’s location, go to System &...

Administrator’s Guide for the V500 System 3 - 20 www.polycom.com/videodocumentation Configuring Call Preferences Call preferences help you manage the network bandwidth used for calls. For example, you can specify the default and optional call settings for outgoing calls, and limit the call speeds fo...

Administrator’s Guide for the V500 System 3 - 22 www.polycom.com/videodocumentation Configuring the Global Directory If you use the Polycom Global Management System, you can configure your system to use the Global Directory. The Global Directory provides a list of other systems that are registered w...

Chapter 3 - Configuring Network Use © Polycom, Inc. 3 - 23 Setting the Dialing Rules If your system is connected to a private network and also to a public network, you may need to specify the codes and prefixes necessary for dialing other systems. To set the dialing rules: 1. Go to System > Admin...

Administrator’s Guide for the V500 System 3 - 24 www.polycom.com/videodocumentation If you have trouble making video calls: ❑ Make sure the number you dialed is correct, then try the call again. For example, you may need to dial 9 for an outside line or include a long distance access code or country...

Chapter 3 - Configuring Network Use © Polycom, Inc. 3 - 25 Keeping your Software Current If you have Internet access and a software key, you can use the web-based Softupdate application to upgrade the V500 software. If you do not have Internet access, your reseller can supply you with the V500 softw...

© Polycom, Inc. 4 - 1 4 Designing the User Experience Everybody who uses the Polycom V500 system has different needs. That’s why your system has a customizable user interface. You can design the video conferencing experience to meet your needs and the needs of any other users who use the system. You...

Administrator’s Guide for the V500 System 4 - 2 www.polycom.com/videodocumentation Managing User Access to Settings and Features You can manage access to various settings and features by using passwords and by configuring the system to show only those options you want other users to see. Setting the...

Chapter 4 - Designing the User Experience © Polycom, Inc. 4 - 3 To reset a forgotten Admin Password: 1. Get the system’s serial number from the system or from the System Information screen. 2. Go to System >Diagnostics > Reset System. 3. Enter the system’s serial number and select Delete Syste...

Administrator’s Guide for the V500 System 4 - 4 www.polycom.com/videodocumentation Letting Users Customize the Workspace You can allow other users of the V500 system to change common user preferences by providing access to the User Settings screen. To allow users to customize the workspace: 1. Go to...

Chapter 4 - Designing the User Experience © Polycom, Inc. 4 - 5 Limiting What Users Can Do With the System You can limit what you allow other users to do with the system by configuring the following: ❑ Maximum Time in Call — If you want to specify the maximum time a call can last, go to System > ...

Administrator’s Guide for the V500 System 4 - 6 www.polycom.com/videodocumentation Configuring Camera Settings The Camera screen lets you specify camera settings. To configure camera settings: 1. Go to System > Admin Settings > Camera . 2. Configure these settings: Setting Description Backligh...

Chapter 4 - Designing the User Experience © Polycom, Inc. 4 - 7 Configuring the TV Monitor The V500 system allows you to customize the display to suit your room and equipment configuration. To configure the TV monitor: 1. Go to System > Admin Settings > Monitor . 2. Configure these settings: S...

Administrator’s Guide for the V500 System 4 - 8 www.polycom.com/videodocumentation Far site Near site Call connects Near and far site are the same size and appear side by side. Near site presses PIP Size of far site window increases. Using in a Call Far site presents to near site Content, near site,...

Chapter 4 - Designing the User Experience © Polycom, Inc. 4 - 9 Adjusting the Monitor’s Color Balance In most cases, the monitor you connect to your system provides natural color without any adjustment. Depending on your environment as well as the model of monitor, however, the video may exhibit one...

Administrator’s Guide for the V500 System 4 - 10 www.polycom.com/videodocumentation ❑ Install People+Content IP on the computer(s) that the presenter will use to show content. You don’t need to change the computer resolutions and you don’t need special cables or hardware, but the computer(s) must me...

Chapter 4 - Designing the User Experience © Polycom, Inc. 4 - 11 4. When prompted, download the file locally. 5. Follow the steps in the Setup Wizard to finish installing the application on the computer. Anyone using that computer can then double-click on the People+Content IP icon to present conten...

Administrator’s Guide for the V500 System 4 - 12 www.polycom.com/videodocumentation Designing General System Behaviors You can configure the following general system behaviors to accommodate the needs of your organization: ❑ Call Settings ❑ Remote Control Behavior ❑ Directory Settings ❑ Call Answeri...

Chapter 4 - Designing the User Experience © Polycom, Inc. 4 - 13 Configuring Remote Control Behavior You can customize the behavior of the remote control to support the your environment. To configure remote control behavior: 1. Go to System > Admin Settings > General Settings > System Setti...

Administrator’s Guide for the V500 System 4 - 14 www.polycom.com/videodocumentation Setting the Call Answering Mode You can choose to answer calls automatically or manually, or you can set the system to automatically refuse any incoming calls. To set the call answering mode: 1. Go to System > Adm...

Chapter 4 - Designing the User Experience © Polycom, Inc. 4 - 15 Setting Passwords and Security Options You can enter or change the administrator and meeting passwords as well as specify whether to allow remote access to the system. To set passwords and security options: 1. Go to System > Admin S...

Chapter 4 - Designing the User Experience © Polycom, Inc. 4 - 17 Customizing the Workspace Appearance You can customize the V500 system workspace appearance to suit your environment functionally and aesthetically. For example, by customizing the home screen into kiosk mode, anyone who uses the syste...

Administrator’s Guide for the V500 System 4 - 18 www.polycom.com/videodocumentation Designing the Home Screen Customize the system functionality according to your needs, skill level, and environment. Advanced UsersProvide additional options for advanced video conferencing users: • Call Quality • Use...

Chapter 4 - Designing the User Experience © Polycom, Inc. 4 - 19 To design the home screen: 1. Go to System > Admin Settings > General Settings > Home Screen Settings . 2. Configure these settings: If you remove the System button, you can still access the System screen by navigating to the ...

Administrator’s Guide for the V500 System 4 - 20 www.polycom.com/videodocumentation 4. Select and configure these settings: Adding Sites to the Home Screen Creating Site buttons on the home screen makes it easy for you to place calls to sites that you call on a regular basis. Sites can appear as ind...

Chapter 4 - Designing the User Experience © Polycom, Inc. 4 - 21 To enter marquee text: 1. Go to System > Admin Settings > General Settings > Home Screen Settings . 2. In Dialing Display , select Display Marquee and enter the text. You can also add marquee text through the V500 web interfac...

Administrator’s Guide for the V500 System 4 - 22 www.polycom.com/videodocumentation 2. Configure these settings: You can allow users to change color schemes by allowing user access to the User Settings screen. Setting Ring Tones and Alert Tones To set ring tones and alert tones: 1. Go to System >...

Chapter 4 - Designing the User Experience © Polycom, Inc. 4 - 23 Audio Options for Closed Captioners When you provide captions for a conference, the captioner may be present, or may use a telephone or web browser to listen to the conference audio. The captioner must receive audio from the conference...

Administrator’s Guide for the V500 System 4 - 24 www.polycom.com/videodocumentation 5. In the Closed Caption screen, type the caption text into the text field. Text wraps to the next line after 59 characters. 6. Press Enter to send the text to the sites in the conference. Providing Captions Via a Te...

Chapter 4 - Designing the User Experience © Polycom, Inc. 4 - 25 Getting Started with Calling The system is installed and you’ve finished the network configuration and designed the behaviors. Now it’s time for you to start placing calls. You may want to spend time becoming familiar with basic callin...

© Polycom, Inc. 5 - 1 5 Managing the System Remotely You configure, manage, and monitor the system from a remote computer using the V500 web interface (the system’s web interface), the Polycom Global Management System, or SNMP. Your choice of management tool depends on your network environment: ❑ V5...

Administrator’s Guide for the V500 System 5 - 2 www.polycom.com/videodocumentation Using the V500 Web Interface You can use the V500 web interface to perform most of the calling and configuration tasks you can perform on the local system. Accessing the V500 Web Interface To configure your browser to...

Chapter 5 - Managing the System Remotely © Polycom, Inc. 5 - 3 Room Monitoring with the V500 Web Interface The Web Director feature within the V500 web interface allows administrators of the V500 system to monitor a call or the room where the system is installed. For security reasons, this feature c...

Administrator’s Guide for the V500 System 5 - 4 www.polycom.com/videodocumentation Managing System Profiles with the V500 Web Interface The customization options for V500 systems have been extended with the ability to store your system settings as separate profiles. Profiles can be stored on your PC...

Chapter 5 - Managing the System Remotely © Polycom, Inc. 5 - 5 Managing Directories with the V500 Web Interface The V500 web interface import/export directory feature allows you to efficiently maintain consistency of V500 system directories. It is particularly useful if you are managing multiple sys...

Administrator’s Guide for the V500 System 5 - 6 www.polycom.com/videodocumentation Configuring Global Services If you use the Polycom Global Management System, you can configure, manage, and monitor the V500 system using the Global Management System server. The Global Management System is a web-base...

Chapter 5 - Managing the System Remotely © Polycom, Inc. 5 - 7 To require an account number for calls: 1. Go to System > Admin Settings > Global Services > Account Validation . 2. Specify whether to require an account number for placing calls and whether that number should be validated by t...

Administrator’s Guide for the V500 System 5 - 8 www.polycom.com/videodocumentation Requesting Technical Support from the Global Management System Administrator You see the following message: Tech Support will be alerted to phone you at the following number. Continue? Enter your contact telephone num...

Chapter 5 - Managing the System Remotely © Polycom, Inc. 5 - 9 Setting Up SNMP The V500 system sends SNMP (Simple Network Management Protocol) reports to indicate a total of 31 conditions, including the following: • All alert conditions found on the V500 system’s alert page • Details of jitter, late...

Administrator’s Guide for the V500 System 5 - 10 www.polycom.com/videodocumentation Configuring for SNMP Management To configure the V500 system for SNMP management: 1. Access the SNMP configuration screen either in the V500 web interface or on the V500 system: • In the V500 web interface, go to Sys...

© Polycom, Inc. 6 - 1 6 System Usage and Statistics The V500 system provides various screens that allow you to review information about calls made by the system and to review network usage and performance. What’s in this Chapter? Page Call Summary 6-2 Call Statistics 6-3 Call Status 6-4 Recent Calls...

Administrator’s Guide for the V500 System 6 - 2 www.polycom.com/videodocumentation Call Summary The Call Summary screen provides details about the calls placed by the system, including: ❑ Duration of the last call ❑ Total number of calls placed and received ❑ Number, total time, and percentage of IP...

Chapter 6 - System Usage and Statistics © Polycom, Inc. 6 - 3 Call Statistics The two Call Statistics screens provide information about the call in progress, including: To view the Call Statistics screen: >> Go to System > Diagnostics > Call Statistics and then select . You can view Call...

Administrator’s Guide for the V500 System 6 - 4 www.polycom.com/videodocumentation Call Status The Call Status screen provides call connection information. The spheres on the screen provide details for each line. When you place a call, you’ll see the status change as the call connects. To view the C...

Chapter 6 - System Usage and Statistics © Polycom, Inc. 6 - 5 Recent Calls Recent Calls shows a list of up to 99 calls made by the system. It includes the following information: ❑ Site name or number ❑ Date ❑ Time ❑ Call In or Out The Recent Calls list shows incoming and outgoing calls that connect,...

Administrator’s Guide for the V500 System 6 - 6 www.polycom.com/videodocumentation Call Detail Report The Call Detail Report (CDR) provides the system’s call history. You can view the CDR from the V500 web interface, and you can download the data in CSV format for sorting and formatting. CSV stands ...

Chapter 6 - System Usage and Statistics © Polycom, Inc. 6 - 9 Call Detail Report Archives Calls are added to the CDR until the file size reaches 50 KB, which is equivalent to about 150 calls. The system then automatically archives the CDR and creates a new CDR file. If an archive is already present,...

Administrator’s Guide for the V500 System 7 - 2 www.polycom.com/videodocumentation Sending a Message If you are experiencing difficulties with connectivity or audio, you may want to send a message to the V500 system. Only the near site can see the message; it is not broadcast to the far site in the ...

Chapter 7 - Diagnostics and General Troubleshooting © Polycom, Inc. 7 - 3 Diagnostic Screens You can view network statistics and perform diagnostic tests from the V500 system’s Diagnostics screens. To access the Diagnostics screens on the system: >> Go to System > Diagnostics. To access the...

Administrator’s Guide for the V500 System 7 - 8 www.polycom.com/videodocumentation General Troubleshooting This section presents problems, likely causes, and corrective actions. Problems are grouped as follows: ❑ Power and Start-up ❑ Remote Control ❑ Access to Screens and System ❑ Calling ❑ Display ...

Chapter 7 - Diagnostics and General Troubleshooting © Polycom, Inc. 7 - 11 Calling Symptom Problem Corrective action Error message occurs when placing an IP (H.323) call. The system is not connected to the LAN. Verify that the LAN cable is connected properly. The system’s LAN cable is bad. Replace t...

Chapter 7 - Diagnostics and General Troubleshooting © Polycom, Inc. 7 - 13 Display Voice-only calls cannot be placed using the VSX system. This is normal. Place voice-only calls using the VTX 1000 conference phone. Hanging up the VTX 1000 conference phone does not end the video call. This is normal....

Chapter 7 - Diagnostics and General Troubleshooting © Polycom, Inc. 7 - 15 Audio Symptom Problem Corrective action No audio at your site The far site is muted. Look for the far site Mute icon. Ask the far site to unmute the microphone. Note: The far site’s microphone may be muted even if you do not ...

Chapter 7 - Diagnostics and General Troubleshooting © Polycom, Inc. 7 - 17 Error Indications Symptom Problem Corrective action The System Information screen shows “waiting” in the IP Video Number field. The LAN is not working. Check the LAN connection. Contact your network service provider. The DHCP...

Administrator’s Guide for the V500 System 7 - 18 www.polycom.com/videodocumentation System Lights The system lights are located on the front of your V500 system. Network Interface Lights The BRI network interface lights are located on the back of the system near the BRI connector. When the V500 syst...

Chapter 7 - Diagnostics and General Troubleshooting © Polycom, Inc. 7 - 19 How to Contact Technical Support If you are not able to make test calls successfully and you have verified that the equipment is installed and set up correctly, contact Polycom Technical Support by telephone or Internet as de...

© Polycom, Inc. Appendix - 1 Appendix This appendix provides the following technical details about the V500 system: ❑ Cable Descriptions and Drawings ❑ Port Usage ❑ Q.850 Cause Codes Cable Descriptions and Drawings The following table gives information about the cables shipped with the system. If yo...

Administrator’s Guide for the V500 System Appendix - 2 www.polycom.com/videodocumentation LAN Cable LAN Cable 2457-08343-001 Composite Video Cable Composite Video Cable 2457-08674-001 MOLDED STRAIN RELIE BOTH ENDS. CONN. RJ-45( x2 ) NOTES: (UNLESS OTHERWISE SPECIFIED). COLOR: ORANGE, APPROXIMATE MAT...

© Polycom, Inc. Safety and Legal Notices - 1 Safety and Legal Notices Important Safeguards Read and understand the following instructions before using the system: • Close supervision is necessary when the system is used by or near children. Do not leave unattended while in use. • Only use electrical...

Administrator’s Guide for the V500 System Safety and Legal Notices - 2 www.polycom.com/videodocumentation Limitation of Remedies and Damages Polycom, Inc., its agents, employees, suppliers, dealers and other authorized representatives shall not be responsible or liable with respect to the product or...

Safety and Legal Notices © Polycom, Inc. Safety and Legal Notices - 3 FCC compliant telephone cords and modular plugs are provided with this equipment. This equipment is designed to be connected to the telephone network or premises’ wiring using a compatible modular jack, which is Part 68 compliant....

Safety and Legal Notices © Polycom, Inc. Safety and Legal Notices - 5 Underwriters Laboratories Statement The system is intended to be powered only by the supplied power supply unit. Special Safety Instructions Follow existing safety instructions and observe all safeguards as directed. Installation ...

© Polycom, Inc. Index - 1 Index A access levels administrators 4-2 advanced users 4-2 new users 4-2 account number 5-6 address gatekeeper 3-15 IP 3-4 administrator password configuring 4-15 resetting 4-3 screens that require 4-3 setting 4-2 setting with Setup Wizard 3-2 AES encryption, See encryptio...