Page 3 - About this Guide; Polycom Model Numbers
PN: 1725-36038-001_B.doc 3 About this Guide This document explains how to configure and maintain the SpectraLink 8020/8030 Wireless Telephones with Session Initiation Protocol (SIP); a protocol for the control of voice over IP (VoIP) calls via a proxy server(s). Polycom Model Numbers This document c...
Page 4 - Icons and Conventions
SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP 4 PN: 1725-36038-001_B.doc Asterisk cmd VoiceMailMain (Shows how to enter the Asterisk voicemail system, its menu structure, and related information.) Available at
Page 5 - Contents
PN: 1725-36038-001_B.doc 5 Contents 0 About this Guide ...................................................................... 3 Polycom Model Numbers ..................................................................3 Related Documents ...................................................................
Page 10 - Quick Start Guide
SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP 10 PN: 1725-36038-001_B.doc encapsulated for prioritization as they are routed to and from a SIP proxy server. See the SpectraLink 8000 SVP Server Administration Guide for SIP document for detailed information about this device. ...
Page 12 - System Diagram; SVP Server
SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP 12 PN: 1725-36038-001_B.doc System Diagram The following diagram shows the Polycom components residing on a network with APs and wireless LAN Ethernet Switch. Ethernet cable Phone cable optional SpectraLink Wireless Telephones Wi...
Page 13 - System Components; SpectraLink 8000 SVP Server
SpectraLink Wireless Telephone Overview PN: 1725-36038-001_B.doc 13 System Components SpectraLink 8020/8030 Wireless Telephone The SpectraLink 8020/8030 Wireless Telephone is a lightweight, durable handset specifically designed for mobile workplace use within a facility using SIP and an 802.11 wirel...
Page 15 - TFTP server
SpectraLink Wireless Telephone Overview PN: 1725-36038-001_B.doc 15 TFTP server Required in the system to distribute software to the handsets. May be on a different subnet than the gateway, APs and/or handsets. SIP TFTP server Required in the system to deliver SIP configuration parameters to the SIP...
Page 17 - Table of Specifications
SpectraLink Wireless Telephone Overview PN: 1725-36038-001_B.doc 17 Table of Specifications (802.11b, 802.11g) 2.4–2.4835 GHz Radio mode (selectable) (802.11a) 5.150–5.250 GHz 5.250–5.350 GHz 5.470–5.725 GHz 5.725–5.825 GHz Transmission type Direct-sequence spread spectrum (DSSS) Transmit data rate ...
Page 18 - Startup Sequence
SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP 18 PN: 1725-36038-001_B.doc Startup Sequence The SpectraLink 8020/8030 Wireless Telephone goes through an initialization sequence at startup. The line icons 1-9 display and count down as the handset steps through this sequence. T...
Page 19 - Handset Modes
SpectraLink Wireless Telephone Overview PN: 1725-36038-001_B.doc 19 During the last three steps of this process, the handset contacts the SIP TFTP server and downloads general information about the proxy server(s), downloads specific information pertaining to the handset, registers with the proxy se...
Page 20 - Configuration menu mode
SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP 20 PN: 1725-36038-001_B.doc The active mode utilizes the most bandwidth and battery power. To conserve these resources, return the handset to the standby mode when a call is completed by pressing the END key. Push-to-talk (PTT) m...
Page 21 - The Admin Menu; Opening the Admin menu
PN: 1725-36038-001_B.doc 21 SpectraLink 8020/8030 Wireless Telephone Configuration Each handset may be configured for site-specific requirements by opening the Admin menu and selecting options or entering specific information. Any settings entered in the Admin menu must conform to system settings. O...
Page 23 - Admin menu
SpectraLink Wireless Telephone Configuration PN: 1725-36038-001_B.doc 23 alphanumeric strings, the CAPS / caps softkey will appear and may be pressed to toggle the case. Enter letters by repeatedly pressing the corresponding key until the desired letter displays on the screen. Use the CAPS softkey t...
Page 24 - Admin Menu
SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP 24 PN: 1725-36038-001_B.doc Admin Menu 1 st level 2 nd level 3 rd level 4 th level 5 th level Phone Config Telephony Protocol *Type 036 Push-to-talk PTT Enable/*Disable Allowed Channels *Channel 1 *Channel 2 *…. *Channel 24 Name ...
Page 27 - Phone Config; Telephony Protocol; Time Zone
SpectraLink Wireless Telephone Configuration PN: 1725-36038-001_B.doc 27 1st level 2nd level 3rd level 4th level 5th level Diagnostics Run Site Survey Diagnostics Mode *Disable Enable Syslog Mode *Disabled Errors Events Full Error Handling Mode Halt on Error/ *Restart on Error Restore Defaults Phone...
Page 29 - Location Service
SpectraLink Wireless Telephone Configuration PN: 1725-36038-001_B.doc 29 OAI Enable/Disable Polycom’s Open Application Interface (OAI) enables third-party computer applications to display alphanumeric messages on the handset display and take input from the handset keypad. Refer to the OAI Specificat...
Page 30 - IP Addresses
SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP 30 PN: 1725-36038-001_B.doc To optimize battery life, the interval between sending out ELP updates will vary based on handset state. It is expected that ELP updates will occur at most every two to six seconds and at least every f...
Page 32 - SSID
SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP 32 PN: 1725-36038-001_B.doc SVP Server IP The IP address of the SpectraLink 8000 SVP Server. If using Static IP configuration, this is simply the IP address of the SpectraLink 8000 SVP Server. Note that the SpectraLink 8000 SVP S...
Page 36 - Diagnostics; Run Site Survey; Diagnostics Mode; Syslog Mode; Error Handling Mode
SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP 36 PN: 1725-36038-001_B.doc and 802.11 mode are listed. Navigate to the desired level and press NavOK . This sets the transmit power level and exits the Regulatory Domain menus. The Network Setup menu will again display. Diagnost...
Page 37 - Admin Menu Default Table
SpectraLink Wireless Telephone Configuration PN: 1725-36038-001_B.doc 37 Restore Defaults The Restore Defaults option will set all user and administrative parameters except Telephony Protocol to their factory defaults. Admin Menu Default Table When the Restore Defaults option is selected, administra...
Page 39 - User-Defined Preferences; Config Menu
SpectraLink Wireless Telephone Configuration PN: 1725-36038-001_B.doc 39 User-Defined Preferences The SpectraLink 8020/8030 Wireless Telephone features a configuration menu (“Config menu”) that is available to the user to configure user preferences and display handset information. The Config menu is...
Page 41 - Default settings
SpectraLink Wireless Telephone Configuration PN: 1725-36038-001_B.doc 41 Config menu 2 nd level 3 rd level 4 th level 5 th level 6 th level Push-to-talk Default Channel Channel 1 …. Channel 24 Subscribed Channels Channel 1 Channel 2 Channel 3 …. Channel 24 PTT Audio Volume Audio Volume PTT T...
Page 43 - Requirements
PN: 1725-36038-001_B.doc 43 Software License and Protocol Management SpectraLink 8020/8030 Wireless Telephones support a number of different IP protocol integrations. All SpectraLink 8020/8030 Wireless Telephones are shipped from Polycom with a generic software load that allows them to associate to ...
Page 44 - Configuration Process
SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP 44 PN: 1725-36038-001_B.doc Configuration Process 1. Download the latest SpectraLink 8020/8030 Wireless Telephone IP software from
Page 47 - SIP Integration Factors; CODECs; DNS
PN: 1725-36038-001_B.doc 47 SIP Integration Factors CODECs The SpectraLink 8020/8030 Wireless Telephones are compatible with the G.711µ-law and G.711a-law codecs. There is no setting required on the handset. DHCP Dynamic Host Configuration Protocol (DHCP) is a standardized protocol that enables clie...
Page 49 - SIP TFTP Server Configuration Files; Guidelines
PN: 1725-36038-001_B.doc 49 Programming the SIP Handset Features In order for the handset to function in the SIP environment, it downloads two files from the root directory of the SIP TFTP server during startup. The first file contains generic system information and is downloaded by every handset du...
Page 51 - Proxy server commands
Programming the SIP Handset Features PN: 1725-36038-001_B.doc 51 Proxy server commands Use the following parameters when programming the configuration files. See the sample configuration files following this table for more detailed information. Parameter Value Description Notes PROXYn_ADDR xxx.xxx.x...
Page 54 - Sample Configuration Files
SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP 54 PN: 1725-36038-001_B.doc Sample Configuration Files Configuration files are illustrated below. These files are available as a download from the software updates site and may be customized for your application. Please note that...
Page 56 - Sample handset-specific file
SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP 56 PN: 1725-36038-001_B.doc Sample handset-specific file # Configuration file format example # Codec preference order only. This does not enable/disable codecs. # (Optional) can be G.711-ulaw, g.711u, G.711U, g711u, G.711U, etc. ...
Page 59 - Using the SIP Handset; The Handset Display; System icons
PN: 1725-36038-001_B.doc 59 Using the SIP Handset The Handset Display When active, the handset screen will display either a call status screen or one of several menu screens. The call status screen has the following format: This example shows two call tabs indicating that two calls are in progress. ...
Page 60 - Call status icons
SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP 60 PN: 1725-36038-001_B.doc Indicator Function Up and down arrows are displayed when the menu has additional options above or below. Left or right arrows are displayed during editing when the cursor may be moved left or right. Th...
Page 61 - NavOK functions; Softkeys
Using the SIP Handset PN: 1725-36038-001_B.doc 61 NavOK functions The NavOK key acts as a fifth softkey with implicit functionality as follows: State NavOK key function Dialing Place phone call. Answering Answer a phone call Holding Resume audio. Displaying menu Select the highlighted menu option. D...
Page 63 - Menus; Line menu
Using the SIP Handset PN: 1725-36038-001_B.doc 63 Menus Line menu The Line menu allows you to activate a call on a selected line or to view the status of lines. Pressing the LINE key from the active mode displays a menu of line appearances as programmed in the SIP TFTP configuration file. The LINE k...
Page 64 - Favorites menu; FCN menu
SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP 64 PN: 1725-36038-001_B.doc Key Number English Number + English Punctuation 7 7 p q r s 7 P Q R S 7 P Q R S p q r s [ ] 7 8 8 t u v 8 T U V 8 T U V t u v ‘ “ \ 8 9 9 w x y z 9 W X Y Z 9 W X Y Z w x y z ^ _ 9 0 0 @ - _ 0 = , < ...
Page 65 - Handset Operation
Using the SIP Handset PN: 1725-36038-001_B.doc 65 Handset Operation If you want to… Then… Turn the handset on Press and hold the END key until two chirps sound. Turn the handset off Press and hold the END key. One chirp will sound. If you are in a call, hang up first, then turn off the handset. Unlo...
Page 71 - Testing a Handset
PN: 1725-36038-001_B.doc 71 Testing a Handset Verify proper registration and operation of each handset by performing the following tests on each handset in an active wireless area. 1. Power on the handset by pressing the END key. A series of messages will be displayed as the handset acquires the sys...
Page 75 - Solving coverage issues
Diagnostic Tools PN: 1725-36038-001_B.doc 75 Where: • i – index of selected AP (value will be from 0 to 3 inclusive) • bbbbbb – the last three octets of the BSSID for a discovered AP • sn – signal strength in –dBm • ch – channel • bcn – beacon interval • eeeeeeeeeee – SSID (up to first 11 characters...
Page 76 - Diagnostics Enabled; Screen 1
SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP 76 PN: 1725-36038-001_B.doc Diagnostics Enabled Diagnostics is used to evaluate the overall quality of the link between the handset, AP, and infrastructure side equipment, such as IP PBX, SpectraLink 8000 SVP Server, and gateways...
Page 77 - Screen 2; Screen 3
Diagnostic Tools PN: 1725-36038-001_B.doc 77 Screen 2 • Jitter – average error or “wobble” in received packet timing, in microseconds • Last successful transmit data rate (LastRate) • Gateway type (GatewyType) J i t t e r n n n n n L a s t R a t e n n n n n G a t e w y T y p e m n e m o Where: mnemo...
Page 83 - Certifying the Handsets; Conducting a Site Survey
PN: 1725-36038-001_B.doc 83 Certifying the Handsets Prior to determining that an installation is complete, test the handsets following the sequence given in the previous Testing a Handset section and conduct a Site Survey mode test according to the directions given in the previous Diagnostic Tools s...
Page 85 - Software Maintenance; Upgrading Handsets
PN: 1725-36038-001_B.doc 85 Software Maintenance The SpectraLink 8020/8030 Wireless Telephones use proprietary software programs written and maintained by Polycom Corporation. The software versions that are running on the handsets can be displayed during power on by holding down the END button. Firm...
Page 86 - Download Failure or Recovery Messages
SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP 86 PN: 1725-36038-001_B.doc Message Description Updating Code Handset is downloading new software into memory. The number icons at the bottom of the display indicate which file number is currently being downloaded. This message a...
Page 87 - Access Point Problems; Capacity
PN: 1725-36038-001_B.doc 87 Troubleshooting On occasion, you may run into transmission problems due to any number of factors originating from the wireless LAN. SpectraLink 8020/8030 Wireless Telephones can exhibit transmission problems in several ways. They can cease functioning properly, display er...
Page 88 - Transmission obstructions; Configuration Problems
SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP 88 PN: 1725-36038-001_B.doc Transmission obstructions Prior to system installation, the best location for APs for optimum transmission coverage should have been determined. However, small pockets of obstruction may still be prese...
Page 89 - Handset Status Messages
Troubleshooting PN: 1725-36038-001_B.doc 89 Handset Status Messages SpectraLink 8020/8030 Wireless Telephone status messages provide information about the SpectraLink 8020/8030 Wireless Telephone’s communication with the AP and host telephone system. The following table summarizes, in alphabetical o...
Page 99 - Appendix A: Regulatory Domains
PN: 1725-36038-001_B.doc 99 Appendix A: Regulatory Domains This table details the specifications for regulatory domain settings. Polycom recommends that you check with local authorities for the latest status of their national regulations for both 2.4 and 5 GHz wireless LANs. Domain Identifier 802.11...
Page 101 - Index
PN: 1725-36038-001_B.doc 101 Index A Access point Coverage ...........................................................75 Coverage test ....................................................83 Access point, description .....................................13 C Capacity ....................................
