Page 3 - About This Guide
iii About This Guide Thank you for choosing the SoundPoint IP 560 SIP, a full-duplex, hands-free phone. This unit provides business telephony features and functions such as multiple call appearances, call hold, transfer, and conference over an IP network.In this User Guide, you will find everything ...
Page 5 - Contents
v Contents About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii 1 Getting Started with Your SoundPoint IP® 560 Phone . . . . 1–1 Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2Assembling Your...
Page 6 - Using the Basic Features of Your SoundPoint IP® 560
User Guide SoundPoint IP 560 Phone vi Managing Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–18 Distinguishing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–18Rejecting Calls . . . . . . . . . . . . . . . . . . ...
Page 10 - Parts List
User Guide SoundPoint IP 560 Phone 1 - 2 Parts List The following components are included in your SoundPoint IP 560 package: • Polycom SoundPoint IP 560 phone • handset & handset cord • Phone Base Directories Applications Conference Transfer Redial Menu Messages Do Not Disturb Hold
Page 11 - Assembling Your SoundPoint IP; Connecting Network and Power Source
Getting Started with Your SoundPoint IP® 560 Phone 1 - 3 • Network / Power Cable • Quick Start Guide and registration card Check this list before installation to ensure that you have received each item. If you are missing any items, contact your system administrator. Assembling Your SoundPoint IP ® ...
Page 13 - Connecting the Handset and Optional Headset
Getting Started with Your SoundPoint IP® 560 Phone 1 - 5 To connect the PoE: • Plug the supplied network cable between the LAN jack on the phone and an available power and data port on the in-line power switch. Connecting the Handset and Optional Headset To connect the handset and optional headset: ...
Page 14 - Attaching the Base
User Guide SoundPoint IP 560 Phone 1 - 6 Attaching the Base The phone base can be attached to the SoundPoint IP 560 in one of two ways: • As a desk mount • As a wall mount To attach the base as a desk mount: 1. Place all cords in the recessed area above the modular jacks. 2. Align the two protrusion...
Page 16 - Features of Your SoundPoint IP
User Guide SoundPoint IP 560 Phone 1 - 8 3. With mounting tab of the base unit facing up, fasten the base unit to the wall mount using wall anchors (not included). Features of Your SoundPoint IP ® 560 Phone The features of your SoundPoint IP 560 phone are: 1. Message Waiting Indicator —This will ale...
Page 19 - Before You Use Your SoundPoint IP; Using the Navigation Keys
Getting Started with Your SoundPoint IP® 560 Phone 1 - 11 — Conference — Presence/BLF 17. Graphic Display —Shows information about calls, messages, soft keys, time, date, and other relevant data. — Caller display information—first party, second party, number of calls — Information display line (in o...
Page 21 - Customizing Your SoundPoint IP
2 - 1 2 Customizing Your SoundPoint IP ® 560 Phone You can customize your SoundPoint IP 560 phone by adjusting the setting for time and date, display contrast, and ring type, for example. You can add contacts to the phone’s directory manually or from call lists. You can handle incoming calls from di...
Page 22 - Configuring Basic Settings; Appearance of Time and Date
User Guide SoundPoint IP 560 Phone 2 - 2 Configuring Basic Settings You can configure the following basic settings through use of : • The appearance of the time and date • Display contrast • Backlight intensity • Headset Memory Mode • Headset hookswitch selection • Ring type • Language support (loca...
Page 23 - Display Contrast
Customizing Your SoundPoint IP® 560 Phone 2 - 3 4. Scroll through the options under each of these selections using the and . 5. Press the Select soft key to confirm your choice. 6. Press or the Exit soft key repeatedly to return to the idle display. Display Contrast To adjust the contrast on the dis...
Page 24 - Backlight Intensity
User Guide SoundPoint IP 560 Phone 2 - 4 5. Press or the Exit soft key repeatedly to return to the idle display. Backlight Intensity Backlight intensity on the SoundPoint IP 560 phone has three modes: • Backlight On • Backlight Idle • Dim You can modify the Backlight On intensity and the Backlight I...
Page 26 - Headset Memor y Mode
User Guide SoundPoint IP 560 Phone 2 - 6 7. Select Maximum Intensity . 8. Press the Up or Down soft keys to increase or decrease the backlight intensity. 9. Press the Ok or Cancel soft keys to accept or cancel changes. 10. Press or the Exit soft key repeatedly to return to the idle display. Headset ...
Page 27 - Headset Hookswitch; Ring Type
Customizing Your SoundPoint IP® 560 Phone 2 - 7 To activate Headset Memor y Mode: >> Press twice. The flashing headset icon on the graphic display or a flashing headset key indicates that the headset mode is activated. Pressing or Answer soft key to receive a call will now connect to the your ...
Page 28 - Language Support
User Guide SoundPoint IP 560 Phone 2 - 8 To change the incoming ring to a desired sound: 1. Press . 2. Select Settings > Basic > Ring Type . 3. (Optional) If multiple lines are configured on your phone, first select the line to change from the list using the and . 4. Using the and , select the...
Page 29 - Graphic Display Backgrounds
Customizing Your SoundPoint IP® 560 Phone 2 - 9 3. Scroll through the list of available languages. 4. Press the Select soft key when the desired language is highlighted. Text that appears on the graphic display will change to the language of your choice. 5. Press or the Exit soft key repeatedly to r...
Page 30 - Muting the Microphone; Managing Call Lists
User Guide SoundPoint IP 560 Phone 2 - 10 5. Press or the Exit soft key repeatedly to return to the idle display. Muting the Microphone During a call, press . The Message Waiting Indicator turns red and a microphone on the graphic display indicates that the other party (or parties) cannot hear you.M...
Page 31 - Managing Contacts
Customizing Your SoundPoint IP® 560 Phone 2 - 11 • Select the Edit soft key to edit the dial string if necessary. • Select the Dial soft key to return the call. • Select the Exit soft key to return to the previous menu. For additional choices, press the More soft key followed by: • The Info soft key...
Page 32 - Adding Contacts
User Guide SoundPoint IP 560 Phone 2 - 12 Adding Contacts You can add a contact manually or from a call list or from your corporate directory. Adding Contacts Manually To add a contact to the local contact director y manually: 1. Press . 2. Select Contact Directory . 3. Press the More soft key. 4. P...
Page 35 - Editing Contacts
Customizing Your SoundPoint IP® 560 Phone 2 - 15 4. Press the View soft key. The contact’s information appears on the graphic display. 5. Press the Save soft key to save the contact in the local contact directory. “Entry saved” appears on the graphic display. Only the first name, last name, and phon...
Page 36 - Deleting Contacts; Placing a Call to a Contact
User Guide SoundPoint IP 560 Phone 2 - 16 5. Make the desired changes. 6. Press the Save or Cancel soft keys to accept or cancel changes. 7. Press or the Exit soft key repeatedly to return to the idle display. Deleting Contacts To delete a contact from the local contact director y: 1. Press . 2. Sel...
Page 37 - Searching For a Contact
Customizing Your SoundPoint IP® 560 Phone 2 - 17 2. Select Contact Directory . 3. Use and to scroll through the list to find the contact. You can also use the * key to Page Up and the # key to Page Down. 4. Press the Dial soft key. Searching For a Contact To search for a particular contact in the lo...
Page 38 - Managing Incoming Calls; Distinguishing Calls
User Guide SoundPoint IP 560 Phone 2 - 18 b Press the Search soft key, then enter the first few letters or numbers of the first name, last name, or any other parameter displayed in the list. Press the Submit soft key. c Using the dial pad, enter the first few characters of the contacts’s last name.T...
Page 39 - Rejecting Calls
Customizing Your SoundPoint IP® 560 Phone 2 - 19 To set a distinctive ring type for a particular contact: 1. Press . 2. Select Contact Directory . 3. Use and to scroll through the list to find the contact. You can also use the * key to Page Up and the # key to Page Down. 4. Press the Edit soft key a...
Page 40 - Diverting Calls
User Guide SoundPoint IP 560 Phone 2 - 20 3. Use and to scroll through the list to find the contact. You can also use the * key to Page Up and the # key to Page Down. 4. Press the Edit soft key and scroll down to the Auto Reject field. 5. Use the and to select Enabled. 6. Press the Save or Cancel so...
Page 41 - System Customizations; Supporting Multiple Lines
Customizing Your SoundPoint IP® 560 Phone 2 - 21 4. Press the Edit soft key and scroll down to the Divert Contact field. 5. Enter the number of the party to whom you want to divert the call. 6. Scroll down to the Auto Divert field. 7. Use the and to select Enabled. 8. Press the Save or Cancel soft k...
Page 42 - Supporting Multiple Line Keys Per Line
User Guide SoundPoint IP 560 Phone 2 - 22 Depending on how your phone is configured, the display could resemble one of the following figures: Supporting Multiple Line Keys Per Line Each line on the phone can be configured to have more than one Line Key associated with it. This enhances call visualiz...
Page 43 - Supporting Shared Lines
Customizing Your SoundPoint IP® 560 Phone 2 - 23 Supporting Shared Lines Your SoundPoint IP 560 supports shared lines. A shared line is indicated by a different line icon. In the following figure, the line 6721 is private and the line 6723 is shared. If two phones share a line, an incoming call to t...
Page 46 - Placing a Call
User Guide SoundPoint IP 560 Phone 3 - 2 If you require additional information or assistance with your new phone, contact your system administrator. Placing a Call You can place a call in many ways using your SoundPoint IP 560 phone: • using the handset • using the speakerphone • using the headset Y...
Page 48 - Answering a Call
User Guide SoundPoint IP 560 Phone 3 - 4 a With the optional headset connected, press or the NewCall soft key to obtain dial tone. Press .Dial the desired number using the dial pad. b With the optional headset connected, dial the desired number using the dial pad.Press . Answering a Call When you ar...
Page 52 - Ending a Call
User Guide SoundPoint IP 560 Phone 3 - 8 — Press or the Hold soft key to put the original call on hold. Soft key labels are updated on the display showing Answer , Reject , and Forward . Answer the incoming call. This places the original call on hold and refreshes the soft key labels. To answer an i...
Page 53 - Redialing a Number
Using the Basic Features of Your SoundPoint IP® 560 Phone 3 - 9 Redialing a Number To redial the last call placed from your phone: >> Press . A call to your last placed call is attempted. To redial a previously placed call: 1. Do one of the following steps: — Press from the idle display to acc...
Page 54 - Putting a Call on Hold
User Guide SoundPoint IP 560 Phone 3 - 10 Putting a Call on Hold During a call, press or the Hold soft key. This will be indicated on the graphic display by the hold icon as the line indicator. Press again or the Resume soft key to retrieve the call. The registered line icon appears as the line indi...
Page 55 - Setting Up a Conference
Using the Basic Features of Your SoundPoint IP® 560 Phone 3 - 11 Setting Up a Conference You can create a conference with other parties using the phone’s local conference feature. A conference may be created at any time between an active call and a call on hold (on the same or another line) by press...
Page 56 - Transferring a Call
User Guide SoundPoint IP 560 Phone 3 - 12 To split a conference call: >> Press the Split soft key to split the conference. Both parties will be on hold. To set up a conference call using the Join soft key: >> When you are in an active call: a If you have one call on hold (on the same lin...
Page 59 - Forwarding Calls
Using the Basic Features of Your SoundPoint IP® 560 Phone 3 - 15 — Press , select Call Lists , select the appropriate list, use and to access the number, and then select the Dial soft key. At this point, the call is connected to the number to which you are transferring them. Forwarding Calls You can...
Page 62 - Enabling Do Not Disturb
User Guide SoundPoint IP 560 Phone 3 - 18 Enabling Do Not Disturb Press to prevent the phone from ringing on incoming calls. A flashing icon and text on the graphic display indicates that Do Not Disturb is on. Calls received while Do Not Disturb is enabled are logged in the Missed Calls list unless ...
Page 64 - Using Voice Mail
User Guide SoundPoint IP 560 Phone 3 - 20 5. Press the Save or Cancel soft keys to accept or cancel changes. 6. Press or the Exit soft key repeatedly to return to the idle display. To assign a new speed dial key: 1. Press and hold an unassigned . A new empty entry in the contact directory is automat...
Page 67 - Using Multiple Call Appearances
4 - 1 4 Using the Advanced Features of Your SoundPoint IP ® 560 Phone This chapter provides operating instructions for the advanced features of the SoundPoint IP 560 phone. This chapter contains instructions on: • Using Multiple Call Appearances • Using Text Messaging • Using Buddy Lists • Restartin...
Page 69 - Using Text Messaging
Using the Advanced Features of Your SoundPoint IP® 560 Phone 4 - 3 This places the original call on hold and refreshes the soft key labels as indicated in the following figure. If more than two call appearances are in use, two will appear on the display and the total number will be indicated by a co...
Page 71 - Using Buddy Lists; Presence
Using the Advanced Features of Your SoundPoint IP® 560 Phone 4 - 5 5. Press the Ok soft key. 6. Do one of the following steps: — Press the Select soft key to choose from various pre-scripted short messages. — Press the Edit soft key to compose a custom message. Use dial pad keys to cycle through the...
Page 72 - Managing Buddies
User Guide SoundPoint IP 560 Phone 4 - 6 b Press the MyStat soft key. 2. Use or to scroll through the list, and then press the Select soft key to select your new status.This affects information sent to phones watching you.Presence information will also be sent to watching phones when you go off-hook...
Page 73 - Integrating With Microsoft Live Communications Ser ver 2005
Using the Advanced Features of Your SoundPoint IP® 560 Phone 4 - 7 To block or unblock a contact from your buddy list: 1. Press . 2. Select Contact Directory . 3. Use and to scroll through the list to find the contact. You can also use the * key to Page Up and the # key to Page Down. 4. Press the Ed...
Page 74 - Restarting Your Phone
User Guide SoundPoint IP 560 Phone 4 - 8 To view and change your privacy list: 1. Press . 2. Select Features > Presence > Buddy Status > Privacy List. 3. Use and to scroll through the list to find the contact. 4. Press the Edit soft key. 5. For Access , use and to select Enabled. When Acces...
Page 78 - Power and Startup
User Guide SoundPoint IP 560 Phone 5 - 2 Power and Startup Symptom Problem Corrective Action There are power issues. The SoundPoint IP 560 phone has no power. Do one of the following steps: • Verify that no lights appear on the unit when it is turned on. • Check if the phone is properly plugged into...
Page 79 - Controls
Troubleshooting Your SoundPoint IP® 560 Phone 5 - 3 Controls Symptom Problem Corrective Action The dial pad does not work. The dial pad on the SoundPoint IP 560 phone does not respond. Do one of the following steps: • Check for a response from other feature keys or from the dialpad. • Place a call t...
Page 80 - Access to Screens and Systems
User Guide SoundPoint IP 560 Phone 5 - 4 Access to Screens and Systems Symptom Problem Corrective Action There is no response from feature key presses. The SoundPoint IP 560 phone is not in active state. Do one of the following steps: • Press the keys more slowly. • Make a call to the phone to check...
Page 81 - Calling
Troubleshooting Your SoundPoint IP® 560 Phone 5 - 5 Calling Symptom Problem Corrective Action There is no dial tone. Power is not correctly applied to the SoundPoint IP 560 phone. Do one of the following steps: • Check that the display is illuminated. • Make sure the LAN cable is inserted properly a...
Page 82 - Displays
User Guide SoundPoint IP 560 Phone 5 - 6 Displays Audio Symptom Problem Corrective Action There is no display. The display is incorrect. The display has bad contrast. Power is not correctly applied to the SoundPoint IP 560 phone. Do one of the following steps: • Check that the display is illuminated...
Page 83 - Regulatory Notices
Regulatory Notices - 1 Regulatory Notices Service Agreements Please contact your Polycom Authorized Reseller for information about service agreements applicable to your product. Governing Law This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California, ...
Page 87 - Index
Index – 1 Index Symbols # key, page down shortcut 1–11 * key, page up shortcut 1–11 A AC power 1–4 answering calls 3–4 , 3–5 assembling your phone 1–3 assigning speed dial keys 3–19 B backlight intensity 2–4 base, attaching 1–6 block buddies 4–7 buddy lists 4–5 buddy status 4–8 C call lists missed c...
