Polycom 3725-76302-001O - Manual

Polycom ® RealPresence DMA ® 7000 System Overview Polycom, Inc. 16 The Polycom RealPresence DMA system integrates with your Microsoft® Active Directory®, automating the task of provisioning users with virtual meeting rooms ( VMRs ), which are available for use at any time for multipoint video confer...

Polycom ® RealPresence DMA ® 7000 System Overview Polycom, Inc. 17 ● Billing and usage data retrieval ● Resource availability queries The API uses XML encoding over HTTPS transport and adheres to a Representational State Transfer (REST) architecture. To browse the RealPresence Platform API reference...

Polycom ® RealPresence DMA ® 7000 System Overview Polycom, Inc. 18 For multipoint conferencing, the MCU doesn't have to do processing-intensive mixing and transcoding to optimize the experience for each device. Instead, it simply passes the video stream from each device to each device, including the...

Polycom ® RealPresence DMA ® 7000 System Overview Polycom, Inc. 19 ● Ability to ping the other server’s public physical address ● Ability to ping the default gateway In the event of a tie, the server already hosting the public virtual address wins. Failover to the backup server takes about five seco...

Polycom ® RealPresence DMA ® 7000 System Overview Polycom, Inc. 20 System Capabilities and Constraints The following capabilities and constraints apply to the entire supercluster: ● Number of sites: 500 ● Number of subnets: 5000 ● Number of clusters in a supercluster: 5 (not counting an integrated P...

Polycom ® RealPresence DMA ® 7000 System Overview Polycom, Inc. 21 ● Number of IRQ messages sent per second: 100 ● Number of history records retained per cluster:  500,000 registration history  2,000,000 registration signaling history  500,000 call history  12,500,000 call signaling history  20...

Polycom ® RealPresence DMA ® 7000 System Overview Polycom, Inc. 23 Polycom Solution Support Polycom Implementation and Maintenance services provide support for Polycom solution components only. Additional services for supported third-party Unified Communications (UC) environments integrated with Pol...

Polycom ® RealPresence DMA ® 7000 System Overview Polycom, Inc. 24 Field Input Requirements While every effort was made to internationalize the Polycom RealPresence DMA system, not all system fields accept Unicode entries. If you work in a language other than English, be aware that some fields accep...

Polycom ® RealPresence DMA ® 7000 System Overview Polycom, Inc. 28 Open Source Software License Information Refer to the Polycom RealPresence DMA 7000 System Offer of Open Source Software for a list of the open source software packages used in the Polycom RealPresence DMA system, the applicable lice...

Polycom, Inc. 29 Polycom ® RealPresence DMA ® System Initial Configuration Summary This chapter describes the configuration tasks required to complete your implementation of a new Polycom ® RealPresence ® Distributed Media Application™ (DMA ® ) 7000 system once installation and initial network confi...

Polycom ® RealPresence DMA ® System Initial Configuration Summary Polycom, Inc. 30 Add Required DNS Records for the Polycom RealPresence DMA System Your Polycom RealPresence DMA system must be accessible by its host name(s), not just its IP address(es), so you (or your DNS administrator) must create...

Polycom ® RealPresence DMA ® System Initial Configuration Summary Polycom, Inc. 31 ● SRV records for each transport protocol that identify the host names of the SIP proxies that service a particular domain. Configure these statically to point to the host names of the Call Servers in the domain. Here...

Polycom ® RealPresence DMA ® System Initial Configuration Summary Polycom, Inc. 32 specify is the one in the Call server sub-domain controlled by RealPresence DMA field on the Embedded DNS page. Here are example records for two two-server clusters: callservers.example.com. 86400 IN NS dma-asia-serve...

Polycom ® RealPresence DMA ® System Initial Configuration Summary Polycom, Inc. 33 License the RealPresence DMA System, Appliance Edition You should have received either one or two license numbers for each cluster, depending on whether you ordered a single-server or two-server cluster. You must obta...

Polycom ® RealPresence DMA ® System Initial Configuration Summary Polycom, Inc. 34  Enable and configure SIP digest authentication.  Enable and configure special handling for untrusted (“unauthorized” or “guest”) calls from SIP session border controllers (SBCs). To set up signaling, follow the pro...

Polycom ® RealPresence DMA ® System Initial Configuration Summary Polycom, Inc. 35 3 Assign the Administrator role to your named enterprise account, and remove the Polycom RealPresence DMA system’s user roles (see User Roles Overview on page 301) from the service account used to integrate with Activ...

Polycom ® RealPresence DMA ® System Initial Configuration Summary Polycom, Inc. 36 You must organize MCUs configured as conferencing resources into one or more MCU pools (logical groupings of media servers). Then, you can define one or more MCU pool orders that specify the order of preference in whi...

Polycom ® RealPresence DMA ® System Initial Configuration Summary Polycom, Inc. 37 Before integrating with Active Directory, be sure that one or more DNS servers are specified (this should have been done during installation and initial setup). See Network Settings on page 63. If you’re deploying a s...

Polycom ® RealPresence DMA ® System Initial Configuration Summary Polycom, Inc. 38 When you add a custom conference room to a user (either local or enterprise), you can choose which template that conference room uses. To add conference templates, see Conference Templates Procedures on page 216. To c...

Polycom, Inc. 39 System Security This chapter describes the following Polycom ® RealPresence ® Distributed Media Application™ (DMA ® ) 7000 system security topics: ● Security Certificates Overview ● Certificate Settings ● Certificate Procedures ● Security Settings ● The Consequences of Enabling Maxi...

System Security Polycom, Inc. 40 How Certificates Are Used by the Polycom RealPresence DMA System The Polycom RealPresence DMA system uses X.509 certificates in the following ways: 1 When a user logs into the Polycom RealPresence DMA system’s browser-based management interface, the Polycom RealPrese...

System Security Polycom, Inc. 41 2 When the Polycom RealPresence DMA system connects to a Microsoft Active Directory server, it may present a certificate to the server to identify itself. If Active Directory is configured to require a client certificate (this is not the default), the Polycom RealPre...

System Security Polycom, Inc. 42 Frequently Asked Questions Q. Is it secure to send my certificate request through email? A. Yes. The certificate request, signed certificate, intermediate certificates, and authority certificates that are sent through email don’t contain any secret information. There...

System Security Polycom, Inc. 43 Certificate Settings The following table describes the fields on the Certificate Settings page. Column Description Enable OCSP Enables the use of Online Certificate Status Protocol as a means of obtaining the revocation status of a certificate presented to the system...

System Security Polycom, Inc. 44 See also: Security Certificates Overview on page 39 Certificate Signing Request Dialog Box on page 44 Add Certificates Dialog Box on page 45 Certificate Details Dialog Box on page 45 Certificate Procedures on page 46 Certificate Information Dialog Box The Certificate...

System Security Polycom, Inc. 45 Add Certificates Dialog Box The Add Certificates dialog box appears when you click Add Certificates in the Actions list. It lets you install signed certificates or certificate chains. You can do so in two ways: ● Upload a PFX, PEM, or P7B certificate file. ● Paste PE...

System Security Polycom, Inc. 46 See also: Security Certificates Overview on page 39 Certificate Settings on page 43 Certificate Procedures Certificate procedures include the following: ● Install your chosen certificate authority’s public certificate , if necessary, so that the Polycom RealPresence ...

System Security Polycom, Inc. 47 2 If you’re using a certificate authority that isn’t listed, obtain a copy of your certificate authority’s public certificate. The certificate must be either a single X.509 certificate or a PKCS#7 certificate chain. If it’s ASCII text, it’s in PEM format, and starts ...

System Security Polycom, Inc. 48 5 Copy the entire contents of the Encoded Request box (including the text -----BEGIN NEW CERTIFICATE REQUEST----- and -----END NEW CERTIFICATE REQUEST----- ) and submit it to your certificate authority. Depending on the certificate authority, your CSR may be submitte...

System Security Polycom, Inc. 49  If you have a PFX, P7B, or single certificate file, click Upload certificate , enter the password (if any) for the file, and browse to the file or enter the path and file name.  If you have PEM-format text, copy the certificate text, click Paste certificate , and ...

System Security Polycom, Inc. 51 The following table describes the options in the Security Settings page. Caution: High Security Setting Recommended We recommend always using the High security setting unless you have a specific and compelling need to allow one of the insecure capabilities. We recomm...

System Security Polycom, Inc. 54 To change the security settings 1 Go to Admin > Local Cluster > Security Settings . 2 To switch from a custom setting back to the recommended security mode, click High security . 3 To switch from the recommended security mode to a custom setting: a Click Custom...

System Security Polycom, Inc. 56 ● If the system is integrated with Microsoft Active Directory, only one local user can have the Administrator role, and no local users can have the Provisioner or Auditor role. If there are multiple local administrators when you enable Maximum security , the system p...

System Security Polycom, Inc. 57 Enabling File Uploads in Maximum Security with Mozilla Firefox The Mozilla Firefox browser uses its own certificate database instead of the certificate database of the OS. If you use only that browser to access the Polycom RealPresence DMA system, the certificate(s) ...

System Security Polycom, Inc. 58 Local Password The Local Password page lets you increase system security by specifying age, length, and complexity requirements for the passwords of local administrator, auditor, and provisioner users. These rules don’t apply to conferencing users’ conference and cha...

System Security Polycom, Inc. 59 See also: System Security on page 39 Login Policy Settings on page 57 Local User Account The Local User Account page lets you increase system security by: ● Locking out users who have exceeded the specified number and frequency of login failures. The system locks the...

System Security Polycom, Inc. 60 Banner A login banner is a message that appears when users attempt to access the system. They must acknowledge the message before they can log in. The Banner page lets you enable the banner and select or create the message it displays. The message may contain up to 1...

System Security Polycom, Inc. 61 See also: System Security on page 39 Security Settings on page 50 The Consequences of Enabling Maximum Security Mode on page 55 Login Policy Settings on page 57 Reset System Passwords on page 61 Reset System Passwords In an extremely high-security environment, securi...

System Security Polycom, Inc. 62 5 Wait a few minutes to log back in. See also: System Security on page 39 Security Settings on page 50 The Consequences of Enabling Maximum Security Mode on page 55 Login Policy Settings on page 57 Access Policy Settings on page 60

Polycom, Inc. 63 Local Cluster Configuration This chapter describes the following Polycom ® RealPresence ® Distributed Media Application™ (DMA ® ) 7000 system configuration topics: ● Network Settings ● Time Settings ● Licenses ● Signaling Settings ● Alerting Settings ● Logging Settings ● Local Clust...

Local Cluster Configuration Polycom, Inc. 68 See also: Local Cluster Configuration on page 63 Local Cluster Configuration Procedures on page 81 Routing Configuration Dialog Box In the Network page’s action list, the Routing Configuration command opens the Routing Configuration dialog box, where you ...

Local Cluster Configuration Polycom, Inc. 69 When you add a routing rule, it appears in the table below the input fields. Select a rule and click Delete selected route to delete it. Click Show raw routing configuration to display the operating system’s underlying routing configuration. See also: Net...

Local Cluster Configuration Polycom, Inc. 70 See also: Local Cluster Configuration on page 63 Local Cluster Configuration Procedures on page 81 Licenses The Polycom RealPresence DMA system is licensed for the number of concurrent calls it can handle and optionally for API access. See License the Pol...

Local Cluster Configuration Polycom, Inc. 71 Licenses for the Virtual Edition The following table describes the fields on the Licenses page when using the Virtual Edition of the RealPresence DMA system. Date accepted The GMT date and time of EULA acceptance. Automatically send usage data Select to h...

Local Cluster Configuration Polycom, Inc. 72 See also: Local Cluster Configuration on page 63 Local Cluster Configuration Procedures on page 81 Signaling Settings On the Signaling Settings page, you can configure H.323 and SIP signaling. H.323 and SIP Signaling If H.323 signaling is enabled, the Pol...

Local Cluster Configuration Polycom, Inc. 73 ● Configure specific ports or prefixes for untrusted (“unauthorized” or “guest”) SIP calls that can only access specific resources (VMRs, VEQs, or a SIP peer). H.323 Device Authentication In an environment where H.235 authentication is used, H.323 devices...

Local Cluster Configuration Polycom, Inc. 74 You can route such untrusted (“unauthorized” or “guest”) calls by creating a separate set of “guest” dial rules used only for these untrusted calls. See Dial Rules on page 239. Depending on the SIP SBC and how it’s configured, such calls can be distinguis...

Local Cluster Configuration Polycom, Inc. 77 See also: Signaling Settings on page 72 Local Cluster Configuration Procedures on page 81 Edit Guest Port Dialog Box The Edit Guest Port dialog box lets you edit an Unauthorized ports list entry in the SIP Settings section of the Signaling Settings page. ...

Local Cluster Configuration Polycom, Inc. 78 See also: Signaling Settings on page 72 Local Cluster Configuration Procedures on page 81 Add Guest Prefix Dialog Box The Add Guest Prefix dialog box appears when you click the Add button next to the Unauthorized prefixes list in the SIP Settings section ...

Local Cluster Configuration Polycom, Inc. 79 See also: Signaling Settings on page 72 Local Cluster Configuration Procedures on page 81 Edit Guest Prefix Dialog Box The Edit Guest Prefix dialog box lets you edit an Unauthorized prefixes list entry in the SIP Settings section of the Signaling Settings...

Local Cluster Configuration Polycom, Inc. 80 See also: Signaling Settings on page 72 Local Cluster Configuration Procedures on page 81 Logging Settings The following table describes the fields on the Logging Settings page. See also: Licenses for the Appliance Edition on page 70 Field Description Log...

Local Cluster Configuration Polycom, Inc. 81 Alerting Settings The Alerting Settings page allows you to configure thresholds for system alerts. Here, you can enable or disable certain alerts, and control when they will be triggered. The Threshold Value column on the right of the page lists the confi...

Local Cluster Configuration Polycom, Inc. 82 ● Configure Logging If you’re performing the initial configuration of your Polycom RealPresence DMA system, study Polycom ® RealPresence DMA ® System Initial Configuration Summary on page 29 before you continue. Other tasks are required that are described...

Local Cluster Configuration Polycom, Inc. 83 To enter license activation key codes 1 Go to Admin > Local Cluster > Licenses . 2 In the Activation key field for the first (or only) server, enter the activation key code that was generated for that server’s serial number. 3 If you have a two-serv...

Local Cluster Configuration Polycom, Inc. 85 See also: Signaling Settings on page 72 Configure Logging To configure logging 1 Go to Admin > Local Cluster > Logging Settings . 2 Change Rolling frequency and Retention period as desired. 3 If requested to do so by Polycom support, change Logging ...

Local Cluster Configuration Polycom, Inc. 86 starting and ending calls and conferences, data is never sent between 5 minutes before the hour and 5 minutes after the hour. ● The following types of data are reported: ● License information ● Hardware configuration ● System resource usage: CPU, RAM, dis...

Polycom, Inc. 87 Device Management This chapter describes the following Polycom ® RealPresence ® Distributed Media Application™ (DMA ® ) 7000 system’s network device management pages: ● Active Calls ● Endpoints ● Site Statistics ● Site Link Statistics ● External Gatekeeper ● External SIP Peer ● Exte...

Device Management Polycom, Inc. 88 appears when you click Show Call Details (in the Actions list). See Call Details Dialog Box on page 88 for descriptions of the data. The following table describes the parts of the Active Calls list. See also: Device Management on page 87 Call Details Dialog Box on ...

Device Management Polycom, Inc. 91 See also: Active Calls on page 87 Endpoints The Endpoints page provides access to information about the devices known to the Polycom RealPresence DMA system. From it, you can: ● View details about a device. ● View the call history or registration history of a devic...

Device Management Polycom, Inc. 92 The system matches any string you enter against the beginning of the values for which you entered it. If you enter “10.33.17” in the IP address field, it displays devices whose IP addresses are in that subnet. To search for a string not at the beginning of the fiel...

Device Management Polycom, Inc. 93 The Actions list associated with the Endpoints list contains the items in the following table. Registration Status The registration status of the device: • Active — The device is registered and can make and receive calls. • Inactive — The device’s registration has ...

Device Management Polycom, Inc. 94 Names/Aliases in a Mixed H.323 and SIP Environment An endpoint that supports both H.323 and SIP can register with the Polycom RealPresence DMA system’s gatekeeper and SIP registrar using the same name/alias. When the RealPresence DMA system receives a call for that...

Device Management Polycom, Inc. 95 ● If you know an endpoint has stopped supporting a protocol, manually delete its inactive registration for that protocol. Naming ITP Systems Properly for Recognition by the Polycom RealPresence DMA System A Polycom Immersive Telepresence (ITP) room system contains ...

Device Management Polycom, Inc. 96 See also: Device Management on page 87 Add Endpoint Dialog Box on page 96 Edit Device Dialog Box on page 97 Associate User Dialog Box on page 99 Active Calls on page 87 Add Endpoint Dialog Box The Add Endpoint dialog box lets you manually add a device to the system...

Device Management Polycom, Inc. 97 See also: Endpoints on page 91 Add Alias Dialog Box on page 99 Edit Alias Dialog Box on page 99 Edit Device Dialog Box The Edit Device dialog box lets you change a device’s class of service settings, add aliases, and edit or delete added aliases. You can’t edit or ...

Device Management Polycom, Inc. 98 See also: Endpoints on page 91 Add Alias Dialog Box on page 99 Edit Alias Dialog Box on page 99 Edit Devices Dialog Box The Edit Devices dialog box appears when you select multiple devices on the Endpoints page and click Edit Devices . It lets you change certain se...

Device Management Polycom, Inc. 99 See also: Endpoints on page 91 Edit Device Dialog Box on page 97 Add Alias Dialog Box The Add Alias dialog box lets you specify an alias for the H.323 device you’re adding or editing. Enter the alias in the Value box and click OK . See also: Endpoints on page 91 Ad...

Device Management Polycom, Inc. 100 Site Statistics The Site Statistics page lists the sites defined in the Polycom RealPresence DMA system’s site topology and, for those controlled by the system, traffic and QoS statistics. Network clouds and the default internet site aren’t included. The following...

Device Management Polycom, Inc. 101 See also: Device Management on page 87 Site Links on page 291 External Gatekeeper On the External Gatekeeper page, you can add or remove neighbor gatekeepers. This is a supercluster-wide configuration. When an enterprise has multiple neighbored gatekeepers, each g...

Device Management Polycom, Inc. 102 See also: Device Management on page 87 Edit External Gatekeeper Dialog Box on page 103 Add External Gatekeeper Dialog Box The following table describes the fields in the Add External Gatekeeper dialog box. Column Description Name The name of the neighbored gatekee...

Device Management Polycom, Inc. 103 See also: External Gatekeeper on page 101 Script Debugging Dialog Box for Preliminaries/Postliminaries on page 254 Device Authentication on page 261 Edit External Gatekeeper Dialog Box The following table describes the fields in the Edit External Gatekeeper dialog...

Device Management Polycom, Inc. 105 External SIP Peer On the External SIP Peer page, you can add or remove SIP servers or devices from the list of SIP peers to which the system can route calls and from which it may receive calls. This is a supercluster-wide configuration. But note that a Polycom Rea...

Device Management Polycom, Inc. 110 See also: External SIP Peer on page 105 SIP Peer Postliminary Output Format Options on page 114 Device Authentication on page 261 Add Authentication Dialog Box on page 117 Edit Authentication Dialog Box on page 118 Add Outbound Registration Dialog Box on page 118 ...

Device Management Polycom, Inc. 114 See also: External SIP Peer on page 105 Device Authentication on page 261 Add Authentication Dialog Box on page 117 Edit Authentication Dialog Box on page 118 Add Outbound Registration Dialog Box on page 118 Edit Outbound Registration Dialog Box on page 119 Script...

Device Management Polycom, Inc. 115 <#pscheme#:#otuser#@#orhost#> No Display, use peer’s Destination Network or next hop address — Uses the Destination network value if specified, otherwise the peer’s Next hop address value. If a display parameter is present, it’s removed. Equivalent to templa...

Device Management Polycom, Inc. 116 Original user, configured peer’s Destination Network or next hop address — Uses the user in the original, if specified, but replaces the host with the Destination network value, if specified, or the peer’s Next hop address value. Equivalent to template: #pscheme#:...

Device Management Polycom, Inc. 117 To Header and Request-URI Header Examples The tables below show some examples of To header and Request-URI header transformations using the variables described in Free Form Template Variables on page 116. See also: External SIP Peer on page 105 Add External SIP Pe...

Device Management Polycom, Inc. 118 authentication credentials that the system uses if challenged by an external device (see Device Authentication on page 261). The following table describes the fields in the dialog box. See also: External SIP Peer on page 105 Add External SIP Peer Dialog Box on pag...

Device Management Polycom, Inc. 119 The following table describes the fields in the Add Outbound Registration dialog box. See also: External SIP Peer on page 105 Add External SIP Peer Dialog Box on page 105 Edit External SIP Peer Dialog Box on page 110 Edit Outbound Registration Dialog Box Some exte...

Device Management Polycom, Inc. 121 There are three reasons to configure an H.323 SBC on the External H.323 SBC page: ● To create a prefix service that allows dialing through the specific SBC by prefix. An SBC configured on this page must have a prefix or prefix range assigned to it and can only be ...

Device Management Polycom, Inc. 122 Add External H.323 SBC Dialog Box The following table describes the fields in the Add External H.323 SBC dialog box. See also: External H.323 SBC on page 120 Script Debugging Dialog Box for Preliminaries/Postliminaries on page 254 Note: SBC Configuration Only H.32...

Device Management Polycom, Inc. 123 Edit External H.323 SBC Dialog Box The following table describes the fields in the Edit External H.323 SBC dialog box. See also: External H.323 SBC on page 120 Script Debugging Dialog Box for Preliminaries/Postliminaries on page 254 Note: SBC Configuration Only H....

Polycom, Inc. 124 MCU Management This chapter describes the Polycom ® RealPresence ® Distributed Media Application™ (DMA ® ) 7000 system’s MCU management tools and tasks: ● MCUs ● MCU Pools ● MCU Pool Orders MCUs The MCUs page shows the MCUs, or media servers, known to the Polycom RealPresence DMA s...

MCU Management Polycom, Inc. 125 Note: MCUs and ISDN Gateway Selection MCU pools and pool orders are not used to select an ISDN gateway for simplified gateway dialing. See ISDN Gateway Selection Process on page 139. When a Polycom RealPresence Collaboration Server or RMX MCU is functioning as an ISD...

MCU Management Polycom, Inc. 126 Considerations when using MCUs with the RealPresence DMA system In high security mode, the RealPresence DMA system uses only HTTPS for the conference control connection to MCUs, and you must configure your MCUs to accept encrypted connections. We recommend doing so. ...

MCU Management Polycom, Inc. 128 The Actions list associated with the MCU list contains the items in the following table. Registration Status The registration status of the device with the Call Server: • Active — The device is registered and can make and receive calls. • Inactive — The device’s regi...

MCU Management Polycom, Inc. 129 See also: Add MCU Dialog Box on page 129 Edit MCU Dialog Box on page 133 MCU Procedures on page 139 MCU Pools on page 142 MCU Pool Orders on page 145 Add MCU Dialog Box Lets you add an MCU, gateway, or combination of the two to the pool of devices available to the Po...

MCU Management Polycom, Inc. 130 The following table describes the fields in the dialog box. Note: MCU Support The Polycom RealPresence DMA system supports the use of Cisco Codian 4200, 4500, and MSE 8000 series MCUs as part of the Conference Manager’s conferencing resource pool, but their Media Por...

MCU Management Polycom, Inc. 132 Signaling IP for SIP The address that the MCU uses for SIP signaling. If you specify the login information for the MCU, this field is optional (the system can get the address from the MCU). If not, and SIP is enabled, this field is required. Transport type The SIP tr...

MCU Management Polycom, Inc. 133 See also: MCUs on page 124 MCU Procedures on page 139 Add Session Profile Dialog Box on page 138 Edit Session Profile Dialog Box on page 138 Edit MCU Dialog Box Lets you edit an MCU. If you intend to edit the login information for the MCU ( Management IP , Admin ID ,...

MCU Management Polycom, Inc. 139 ISDN Gateway Selection Process When the dial string begins with a simplified ISDN gateway dialing prefix, the Polycom RealPresence DMA system chooses an ISDN gateway by applying the following steps: 1 Strip the ISDN gateway dialing prefix from the dial string, leavin...

MCU Management Polycom, Inc. 140 4 To set aside some of the MCU’s capacity for the Polycom CMA system’s use, set Video ports reserved for CMA system and Voice ports reserved for CMA system to the desired values (requires RMX v6.0 and above). The ports reserved for the Polycom CMA system can be used ...

MCU Management Polycom, Inc. 141 8 Click OK . 9 If the MCU is configured as a conferencing resource, optionally change the MCU pool(s) to which it’s assigned. See MCU Pools on page 142. Pools and pool orders are used to determine which MCU is used for a conference. See MCU Pool Orders on page 145. T...

MCU Management Polycom, Inc. 142 See also: MCUs on page 124 Add MCU Dialog Box on page 129 Edit MCU Dialog Box on page 133 MCU Pools The MCU Pools list shows the MCU pools, or logical groupings of media servers, that are defined in the Polycom RealPresence DMA system. In a superclustered system, thi...

MCU Management Polycom, Inc. 143 The following table describes the fields in the list. The Actions list associated with the MCU Pools list contains the items in the following table. See also: Edit MCU Pool Dialog Box on page 143 MCU Pool Procedures on page 144 Add MCU Pool Dialog Box Lets you define...

MCU Management Polycom, Inc. 144 See also: MCU Pools on page 142 MCU Pool Procedures on page 144 MCU Pool Procedures To add an MCU Pool 1 Go to Network > MCU > MCU Pools . 2 In the Actions list, click Add . 3 In the Add MCU Pool dialog box, enter a name and description, and select the MCUs to ...

MCU Management Polycom, Inc. 145 See also: MCU Pools on page 142 Add MCU Pool Dialog Box on page 143 Edit MCU Pool Dialog Box on page 143 MCU Pool Orders The MCU Pool Orders list shows the MCU pool orders that are defined in the Polycom RealPresence DMA system. In a superclustered system, this list ...

MCU Management Polycom, Inc. 146 The Actions list associated with the MCU Pool Orders list contains the items in the following table. See also: Add MCU Pool Order Dialog Box on page 146 Edit MCU Pool Order Dialog Box on page 147 MCU Selection Process on page 147 MCU Availability and Reliability Trac...

MCU Management Polycom, Inc. 147 See also: MCU Pool Orders on page 145 MCU Pool Order Procedures on page 150 Edit MCU Pool Order Dialog Box Lets you edit an MCU pool order. The following table describes the fields in the dialog box. See also: MCU Pool Orders on page 145 MCU Pool Order Procedures on ...

MCU Management Polycom, Inc. 148  MCU has IVR service required by user’s conference template.  MCU has recording capability required by user’s conference template. If there are multiple MCUs that are equally capable, select the least used, as determined by the following formula: port_availability ...

MCU Management Polycom, Inc. 150 See also: MCU Pool Orders on page 145 MCU Selection Process on page 147 MCU Pool Order Procedures on page 150 MCU Pool Order Procedures To view the MCU Pool Orders list » Go to Network > MCU > MCU Pool Orders . The MCU Pool Orders list appears. To add an MCU Po...

MCU Management Polycom, Inc. 151 3 In the Edit MCU Pool Order dialog box, edit the fields as required. See Edit MCU Pool Dialog Box on page 143. 4 Click OK . The changes you made appear in the MCU Pool Orders list. To delete an MCU Pool Order 1 Go to Network > MCU > MCU Pool Orders . 2 In the ...

Polycom, Inc. 152 Integrations with Other Systems This chapter describes the following Polycom ® RealPresence ® Distributed Media Application™ (DMA ® ) 7000 system configuration topics related to integrating the system with external systems: ● Microsoft Active Directory ® Integration ● Microsoft Lyn...

Integrations with Other Systems Polycom, Inc. 153 See also: Microsoft Active Directory Page on page 153 Active Directory Integration Procedure on page 157 Understanding Base DN on page 160 Adding Passcodes for Enterprise Users on page 162 About the System’s Directory Queries on page 163 Active Direc...

Integrations with Other Systems Polycom, Inc. 157 See also: Microsoft Active Directory ® Integration on page 152 Active Directory Integration Procedure Before performing the procedure below, read Set Up Security on page 34 and Connect to Microsoft Active Directory ® on page 36. You should also have ...

Integrations with Other Systems Polycom, Inc. 158 2 In the Polycom RealPresence DMA system, replace the default local administrative user with your own user account that has the same user roles. See Users Procedures on page 321. 3 Log into the Polycom RealPresence DMA system as the local user you cr...

Integrations with Other Systems Polycom, Inc. 159 c Specify the number of characters to use. After the system strips out characters to remove, it removes characters in excess of this number from the beginning of the string. 6 Click Update . After a short time, the system confirms that Active Directo...

Integrations with Other Systems Polycom, Inc. 160 12 If, in step 9 , there were many conference room errors, try to determine the reason and fix it: a Go to Reports > Conference Room Errors and verify that the time on the report is after the time when you last completed step 7 . b Review the list...

Integrations with Other Systems Polycom, Inc. 161 The Base DN field defaults to All Domains (which is equivalent to specifying an empty base DN in a query). Initially, the only other option is to enter a custom DN value. The first time you tell the system to connect to the Active Directory server, l...

Integrations with Other Systems Polycom, Inc. 162 Adding Passcodes for Enterprise Users Polycom RMX and RealPresence Collaboration Server MCUs provide two optional security features for conferences, which the Polycom RealPresence DMA system fully supports: ● Conference Passcode — A numeric passcode ...

Integrations with Other Systems Polycom, Inc. 163 b Specify the Active Directory attribute from which to generate conference passcodes and the number of characters to use. 5 Click Update . After a short time, the system confirms that Active Directory configuration has been updated. 6 Note the time. ...

Integrations with Other Systems Polycom, Inc. 164 User Search This search queries the global catalog. In a standard AD configuration, all the filter attributes and attributes returned are replicated to the global catalog. ● Base: <empty> The base variable depends on the Base DN setting on the ...

Integrations with Other Systems Polycom, Inc. 165 ● Base: DC=dma,DC=eng,DC=local The base variable depends on the Base DN setting on the Microsoft Active Directory page. If it’s set to the default, All Domains , the base variable is the domain DN, as shown by the example. Otherwise, the base variabl...

Integrations with Other Systems Polycom, Inc. 166 Domain Search This search queries LDAP. The system runs this query only when it restarts (if already integrated with the Active Directory) and when you click the Update button on the Microsoft Active Directory page. ● Base: CN=Configuration, DC=dma,D...

Integrations with Other Systems Polycom, Inc. 167 Microsoft Lync 2013 Integration The RealPresence DMA system allows you to integrate with Microsoft® Lync 2013 Standard Edition and Enterprise Edition environments. When you integrate the RealPresence DMA system into a Lync 2013 environment, the syste...

Integrations with Other Systems Polycom, Inc. 168 When non-Lync endpoints dial the meeting ID in the meeting invitation, the incoming call is acted on by the Dial by Lync Conference ID dial rule. This dial rule causes the RealPresence DMA system to search any configured and selected SIP peers for a ...

Integrations with Other Systems Polycom, Inc. 169 Considerations and Requirements for Lync 2013 Integration ● You need the following software versions (or later) to integrate a RealPresence DMA system with Lync 2013:  Microsoft Lync Server 2013  Polycom RealPresence DMA version 6.1  Polycom MCU s...

Integrations with Other Systems Polycom, Inc. 170 Integrate RealPresence DMA and Lync 2013 Before integrating, gather required information from your Lync 2013 system administrator. If you need the RealPresence DMA system to automatically create conference contacts in Active Directory, ensure that yo...

Integrations with Other Systems Polycom, Inc. 171 ● Unique name for the Lync Trusted Application (used when adding the RealPresence DMA system to the Lync topology) The following procedures assume that you have gathered the required information and completed the preliminary setup tasks. To integrate...

Integrations with Other Systems Polycom, Inc. 172 5 Enter a Next hop address . This value refers to the FQDN or IP address of the Lync pool, not an individual server within a pool. 6 Enter the domain of the Lync pool in the Destination network field. 7 Enter a Port number of 5061 . 8 Enter a Transpo...

Integrations with Other Systems Polycom, Inc. 173 6 (Optional) Use the drop-down list to select a conference template to use for calls routed by this dial rule. Keep in mind that the conference template must specify a Conference mode of AVC only , or the conference will not start. See page 169 . 7 S...

Integrations with Other Systems Polycom, Inc. 174 a (Optional) Modify the VMR display name pattern if necessary. This text will be precede the VMR number of the conference contact in the Lync contact window. b (Optional) Populate the OU for contacts field. If left blank, the system creates resources...

Integrations with Other Systems Polycom, Inc. 175 Microsoft Exchange Server Integration On the Microsoft Exchange Server page, you can integrate the Polycom RealPresence DMA system with your Microsoft Exchange Server, enabling users who install the Polycom Conferencing Add-in for Microsoft Outlook t...

Integrations with Other Systems Polycom, Inc. 176 ● The meeting’s duration exceeds the system’s Conference Duration setting (see Conference Settings on page 185). ● The conference or chairperson passcode is not valid (see Adding Passcodes for Enterprise Users on page 162). See also: Integrations wit...

Integrations with Other Systems Polycom, Inc. 177 Exchange Server Integration Procedure To integrate the Polycom RealPresence DMA system with your Exchange server 1 Confirm that the Polycom RealPresence DMA system has been successfully integrated with your Active Directory (see Integrations with Oth...

Integrations with Other Systems Polycom, Inc. 178 10 Click OK . 11 Install the Polycom Conferencing Add-in for Microsoft Outlook on your PC and create the configuration to be distributed to your users (see the online help for the Add-in). Optionally, customize the invitation template(s). 12 Distribu...

Integrations with Other Systems Polycom, Inc. 180 See also: Integrations with Other Systems on page 152 Resource Management System Page on page 180 Join Resource Management System Dialog Box on page 181 Resource Management System Integration Procedures on page 181 Resource Management System Page The...

Integrations with Other Systems Polycom, Inc. 181 Join Resource Management System Dialog Box Lets you integrate the Polycom RealPresence DMA system with a Polycom RealPresence Resource Manager or CMA system to obtain site topology information and user-to-device association information. The following...

Integrations with Other Systems Polycom, Inc. 183 3 When asked to confirm that you want to leave, click Yes . The system connects to the Polycom RealPresence Resource Manager or CMA system and terminates the integration. A dialog box informs you when the process is complete. 4 On the Resource Manage...

Integrations with Other Systems Polycom, Inc. 184 See also: Juniper Networks SRC Integration on page 183 Juniper Networks SRC Integration Procedure To configure SRC integration 1 Go to Admin > Integrations > Juniper Networks SRC . 2 Check Enable integration with Juniper Networks® SRC and speci...

Polycom, Inc. 185 Conference Manager Configuration This chapter describes the following Polycom ® RealPresence ® Distributed Media Application™ (DMA ® ) 7000 system configuration topics related to the Conference Manager functionality: ● Conference Settings ● Conference Templates ● IVR Prompt Sets ● ...

Conference Manager Configuration Polycom, Inc. 188 Default Polycom conference contacts presence settings The following table illustrates the two modes of operation for the Default Polycom conference contacts presence settings field. The choices available for this field depend on the status of the Pu...

Conference Manager Configuration Polycom, Inc. 189 2 On the Conference Settings page, make the appropriate selections. 3 Click Update . See also: Conference Templates on page 190 IVR Prompt Sets on page 218 Shared Number Dialing on page 220 Remove Contacts from Active Directory Dialog Box If you dis...

Conference Manager Configuration Polycom, Inc. 190 See also: Conference Settings on page 185 Microsoft Lync 2013 Integration on page 167 Conference Templates Conference templates are used to create users’ conference rooms, which define a user’s conference experience. A conference template specifies ...

Conference Manager Configuration Polycom, Inc. 191 standalone templates. When you link a template with an MCU profile, the MCU’s profile settings take priority over values set in the RealPresence DMA system template. When you link a template to a profile, it’s up to you to ensure that the profile ex...

Conference Manager Configuration Polycom, Inc. 192 An enterprise user can be associated with multiple enterprise groups, and each group may or may not have a specifically assigned template. You can rank the conference templates by priority, so that the system knows which template to use when the use...

Conference Manager Configuration Polycom, Inc. 193 See also: Conference Templates on page 190 Two Types of Templates on page 190 Template Priority on page 191 Conference Templates Procedures on page 216 About Cascading One of the conference features you can optionally enable in a template is cascadi...

Conference Manager Configuration Polycom, Inc. 194 Once a conference with cascading for bandwidth enabled has started (the “hub” MCU has been chosen), the Polycom RealPresence DMA system uses the site topology information to route callers to the nearest eligible MCU (using the pool order applicable ...

Conference Manager Configuration Polycom, Inc. 195 You can enable cascade-for-size conferences with these steps: 1 Enable cascading for size in some or all of your conference templates. 2 For one or more of your MCUs, specify the number of ports per cascade-for-size conference to reserve for cascade...

Conference Manager Configuration Polycom, Inc. 196 The Polycom RealPresence DMA system comes with a Factory Template that has a default set of conference parameters. You can edit that template and create additional templates. See also: Conference Templates on page 190 Edit Conference Template Dialog...

Conference Manager Configuration Polycom, Inc. 197 Conference Settings Conference mode One of the following: • AVC only — Standard video conferencing mode supporting the H.264 Advanced Video Coding (AVC) compression standard. In an AVC conference, the MCU transcodes the video stream to each device i...

Conference Manager Configuration Polycom, Inc. 198 Cascade for size Enables conferences using this template to span Polycom MCUs to achieve conference sizes larger than a single MCU can accommodate. This option and Cascade for bandwidth are mutually exclusive. See About Cascading on page 193 for mor...

Conference Manager Configuration Polycom, Inc. 204 RMX Conference IVR Override default conference IVR service Links this template to the specific conference IVR service selected in the list below. Note: The Polycom MCU conference IVR service is separate and distinct from the RealPresence DMA system’...

Conference Manager Configuration Polycom, Inc. 206 See also: Conference Templates on page 190 Select Layout Dialog Box on page 216 Conference Templates Procedures on page 216 Edit Conference Template Dialog Box Lets you edit a conference template. The following table describes the fields in the dial...

Conference Manager Configuration Polycom, Inc. 216 See also: Conference Templates on page 190 Conference Templates Procedures on page 216 Select Layout Dialog Box Lets you select a specific conference layout when you’re adding or editing a conference template. To select a video frames layout 1 Click...

Conference Manager Configuration Polycom, Inc. 217 To add a conference template linked to a RealPresence Collaboration Server or RMX profile 1 Go to Admin > Conference Manager > Conference Templates . 2 In the Actions list, click Add . 3 In the Add Conference Template dialog box, specify all t...

Conference Manager Configuration Polycom, Inc. 218 See also: Conference Templates on page 190 Add Conference Template Dialog Box on page 196 Edit Conference Template Dialog Box on page 206 IVR Prompt Sets A prompt set contains a set of media files (audio prompts and video slides) that provide the ca...

Conference Manager Configuration Polycom, Inc. 219 On the IVR Prompt Sets page, you can: ● Add a custom prompt set. The system validates the Appname and Promptset values in the manifest file of the prompt set archive you select for uploading. ● See information about the selected prompt set, includin...

Conference Manager Configuration Polycom, Inc. 220 See also: Conference Settings on page 185 Conference Templates on page 190 Shared Number Dialing The Shared Number Dialing page enables you to configure the system to handle SIP calls to certain shared numbers (virtual entry queues) by routing them ...

Conference Manager Configuration Polycom, Inc. 221 2 The Polycom RealPresence DMA system recognizes the dialed number as a VEQ number and routes the call to a Polycom RealPresence Collaboration Server or RMX MCU configured to provide the IVR experience (MCU-controlled or RealPresence DMA-controlled)...

Conference Manager Configuration Polycom, Inc. 222 You can create up to 60 different VEQs to provide different IVR experiences (for instance, different language prompts or different greetings). You can designate one of the MCU-controlled VEQs as the Direct Dial VEQ, and the system will use it for ca...

Conference Manager Configuration Polycom, Inc. 223 See also: Add Direct Dial Virtual Entry Queue Dialog Box on page 224 Edit Virtual Entry Queue Dialog Box on page 224 Edit Direct Dial Virtual Entry Queue Dialog Box on page 225 Conference Templates on page 190 Conference Settings on page 185 IVR Pro...

Conference Manager Configuration Polycom, Inc. 224 See also: Shared Number Dialing on page 220 Add Direct Dial Virtual Entry Queue Dialog Box Lets you add a direct dial virtual entry queue (VEQ) to the list of configured VEQs on the Shared Number Dialing page. The table below describes the fields in...

Conference Manager Configuration Polycom, Inc. 225 See also: Shared Number Dialing on page 220 Edit Direct Dial Virtual Entry Queue Dialog Box Lets you edit the direct dial virtual entry queue (VEQ). The table below describes the fields in the dialog box. See also: Shared Number Dialing on page 220 ...

Polycom, Inc. 226 Superclustering This chapter describes the Polycom ® RealPresence ® Distributed Media Application™ (DMA ® ) 7000 system’s superclustering capability. It includes the following topics: ● About Superclustering ● RealPresence DMAs ● Join Supercluster Dialog Box ● Supercluster Procedur...

Superclustering Polycom, Inc. 227  Create four territories, assign a primary cluster for each, and assign the fifth cluster as backup for all four.  Create five territories, assign a primary cluster for each, and make each cluster the backup for one of the other territories.  Use some hybrid of t...

Superclustering Polycom, Inc. 228 ● Add the system to an existing supercluster by pointing it to one of the existing clusters in the supercluster. The system you’re logged into becomes one of the clusters in that supercluster, and its local data store is largely replaced by a copy of the shared supe...

Superclustering Polycom, Inc. 229 The Start Using command puts the selected cluster back into service: ● New calls and conferences are allowed to start. The cluster begins bandwidth management. ● The cluster assumes control of any territories for which it has primary responsibility, or for which it ...

Superclustering Polycom, Inc. 230 See also: About Superclustering on page 226 Supercluster Procedures on page 230 Join Supercluster Dialog Box In the Supercluster page’s action list, the Join Supercluster command lets you add a Polycom RealPresence DMA system to an existing supercluster or create a ...

Superclustering Polycom, Inc. 231 2 In the Actions list, click Join Supercluster . 3 In the Join Supercluster dialog box, do one of the following:  To create a new supercluster, enter the FQDN or host name of the virtual management interface for the other Polycom RealPresence DMA cluster with which...

Superclustering Polycom, Inc. 232 To remove a cluster from the supercluster 1 Make sure that there are no calls on the cluster, and that all of its MCUs are out of service. See MCU Procedures on page 139. 2 Reassign all of the cluster’s territory responsibilities to a different cluster. 3 Go to Netw...

Polycom, Inc. 233 Call Server Configuration This chapter describes the Polycom ® RealPresence ® Distributed Media Application™ (DMA ® ) 7000 system’s configuration tools and tasks related to its Call Server: ● About the Call Server Capabilities ● Call Server Settings ● Domains ● Dial Rules ● Hunt Gr...

Call Server Configuration Polycom, Inc. 234 See also: Call Server Configuration on page 233 Call Server Settings on page 234 Call Server Settings On the Call Server Settings page, you can specify certain gatekeeper and SIP proxy settings used by the Polycom RealPresence DMA system Call Server. These...

Call Server Configuration Polycom, Inc. 237 See also: Call Server Configuration on page 233 About the Call Server Capabilities on page 233 Domains On the Domains page, you can add administrative domains to or remove them from the list of domains from which registrations are accepted. If the list is ...

Call Server Configuration Polycom, Inc. 238 Calls that have a non-local domain in the dialed string do not resolve to any locally registered endpoints, and can only resolve to a VEQ or VMR if the Conference rooms belong to every domain check box is checked. The following table describes the fields o...

Call Server Configuration Polycom, Inc. 239 See also: Call Server Configuration on page 233 About the Call Server Capabilities on page 233 Dial Rules Dial rules specify how the Polycom RealPresence DMA system Call Server uses the dial string to determine where to route the call. This dial string may...

Call Server Configuration Polycom, Inc. 240 For instance, the Resolve to registered endpoint action applies all the associated system configurations and performs various searches on the internal endpoint registration records to determine if the inbound call is attempting to reach another registered ...

Call Server Configuration Polycom, Inc. 241 See also: Dial Rules on page 239 Add Dial Rule Dialog Box on page 244 Edit Dial Rule Dialog Box on page 248 Preliminary/Postliminary Scripting on page 251 The Default Dial Plan and Suggestions for Modifications The Polycom RealPresence DMA system is config...

Call Server Configuration Polycom, Inc. 243 ● To add an MCU, ISDN gateway, SBC, neighbor gatekeeper, SIP peer, or simplified dialing service that can be dialed by prefix, configure the prefix range of the new service on the appropriate page. No dial plan change is necessary, since Rule Dial services...

Call Server Configuration Polycom, Inc. 244 ● If your enterprise includes a SIP peer and you want to route calls to that peer without a prefix, add a dial rule using the Resolve to external SIP peer action. If you have multiple SIP peers, a call matching the rule is routed to the first one to answer...

Call Server Configuration Polycom, Inc. 245 The following table describes the Action options and how the system attempts to resolve the destination address (dial string) for each. Preliminary A preliminary is an executable script, written in the Javascript language, that defines processing actions (...

Call Server Configuration Polycom, Inc. 247 See also: Dial Rules on page 239 The Default Dial Plan and Suggestions for Modifications on page 241 Preliminary/Postliminary Scripting on page 251 Resolve to external address Determines if the dial string is a well-formed instance of an external address t...

Call Server Configuration Polycom, Inc. 248 Edit Dial Rule Dialog Box The following table describes the fields in the Edit Dial Rule dialog box. The following table describes the Action options and how the system attempts to resolve the destination address (dial string) for each. Field Description D...

Call Server Configuration Polycom, Inc. 251 See also: Dial Rules on page 239 The Default Dial Plan and Suggestions for Modifications on page 241 Preliminary/Postliminary Scripting A preliminary is an executable script, written in the Javascript language, that defines processing actions (filtering or...

Call Server Configuration Polycom, Inc. 253 The following table shows how different dial rule actions apply a preliminary script’s modified dial string to the output SIP headers in a SIP call. INPUT_SIP_HEADERS For SIP calls only, an associative array containing the SIP headers in the received SIP I...

Call Server Configuration Polycom, Inc. 254 See also: Dial Rules on page 239 External Gatekeeper on page 101 External SIP Peer on page 105 External H.323 SBC on page 120 Add MCU Dialog Box on page 129 Script Debugging Dialog Box for Preliminaries/Postliminaries on page 254 Sample Preliminary and Pos...

Call Server Configuration Polycom, Inc. 258 ///////////////////////////////// SITE BASED NUMERIC NICKNAMES (SIP)// Allow caller to omit country and area code when calling locally.// Assumes that country and area codes are set in site topology.// Assumes that all endpoints are registered with their f...

Call Server Configuration Polycom, Inc. 259 The system selects hunt group members in round-robin fashion. It skips members that are in a call or have unconditional call forwarding enabled. If the selected group member rejects the call or doesn’t answer before the timeout, the system tries the next g...

Call Server Configuration Polycom, Inc. 260 See also: Hunt Groups on page 258 Add Alias Dialog Box on page 260 Edit Alias Dialog Box on page 261 Edit Hunt Group Dialog Box The Edit Hunt Group dialog box lets you modify the selected hunt group and add or remove members. The following table describes ...

Call Server Configuration Polycom, Inc. 261 See also: Hunt Groups on page 258 Add Hunt Group Dialog Box on page 259 Edit Hunt Group Dialog Box on page 260 Edit Alias Dialog Box The Edit Alias dialog box lets you change an alias value assigned to the hunt group. Edit the alias in the Value box and cl...

Call Server Configuration Polycom, Inc. 263 See also: Call Server Configuration on page 233 Add Device Authentication Dialog Box on page 263 Edit Device Authentication Dialog Box on page 263 Add Device Authentication Dialog Box The Add Device Authentication dialog box appears when you click Add on t...

Call Server Configuration Polycom, Inc. 265 See also: Call Server Configuration on page 233 Script Debugging Dialog Box for Registration Policy Scripts on page 268 Sample Registration Policy Scripts on page 268 Registration Policy Scripting A registration policy script is an executable script, writt...

Call Server Configuration Polycom, Inc. 266 an exception to non-compliant endpoints allows you to find them on the Endpoints page so that you can contact the owners. The following table describes the other predefined variables you can use in a registration policy script. Each time the script runs, i...

Call Server Configuration Polycom, Inc. 268 See also: Registration Policy on page 264 Script Debugging Dialog Box for Registration Policy Scripts When you click Debug this script on the Registration Policy page, the Script Debugging dialog box appears, in which you can test your script. The dialog b...

Call Server Configuration Polycom, Inc. 271 IPstring = EP_IP[i]; } else { IPstring += "." + EP_IP[i] }} for (i=0; i<whitelist.length; i++) { if (IPstring.match(whitelist[i])) { return COMPLIANT; }}return NONCOMPLIANT; See also: Registration Policy on page 264 Registration Policy Scripting...

Call Server Configuration Polycom, Inc. 272 See also: Call Server Configuration on page 233 Add Simplified ISDN Gateway Dialing Prefix Dialog Box on page 272 Edit Simplified ISDN Gateway Dialing Prefix Dialog Box on page 273 Add Simplified ISDN Gateway Dialing Prefix Dialog Box The Add Simplified IS...

Call Server Configuration Polycom, Inc. 273 Edit Simplified ISDN Gateway Dialing Prefix Dialog Box The Edit Simplified ISDN Gateway Dialing Prefix dialog box lets you edit a prefix-driven simplified ISDN gateway dialing service. The following table describes the fields in the dialog box. See also: C...

Call Server Configuration Polycom, Inc. 274 See also: Call Server Configuration on page 233 Prefix Service on page 271 Embedded DNS In a superclustered configuration, the clusters that make up the supercluster automatically take over for each other in the event of an outage. In order to gain the ful...

Call Server Configuration Polycom, Inc. 275 The following table describes the fields on the Embedded DNS page. To enable DNS publishing 1 Be sure you’ve added the required NS records, one for each cluster in the supercluster, to your enterprise DNS and have configured it to forward requests for name...

Call Server Configuration Polycom, Inc. 276 History Retention Settings The Polycom RealPresence DMA system is preconfigured with the number of history records of various types to retain. When the retention limit for a record type is reached, the system purges a specific number of the oldest records ...

Call Server Configuration Polycom, Inc. 277 3 Specify how many low-value signaling records to retain. 4 Click Update . A dialog box informs you that the configuration has been updated. 5 Click OK . See also: Call Server Configuration on page 233

Polycom, Inc. 278 Site Topology This chapter describes the following Polycom ® RealPresence ® Distributed Media Application™ (DMA ® ) 7000 site topology configuration topics: ● About Site Topology ● Sites ● Site Links ● Site-to-Site Exclusions ● Territories ● Network Clouds ● Site Topology Configura...

Site Topology Polycom, Inc. 279 ● If you don’t have a Polycom RealPresence Resource Manager or CMA system, enter site topology information about your network directly into the Polycom RealPresence DMA system’s site topology pages. If your Polycom RealPresence DMA system is superclustered (see About ...

Site Topology Polycom, Inc. 280 The protocol-specific routing settings for a site determine whether and how calls from that site can traverse the firewall to reach endpoints outside the enterprise network: ● Via a transparent firewall ● Via the specified SBC ● Not at all The site’s routing settings ...

Site Topology Polycom, Inc. 282 Add Site Dialog Box Lets you define a new site in the Polycom RealPresence DMA system’s site topology and specify which subnets are associated with it. The following table describes the fields in the dialog box. Field Description General Info General Settings Site nam...

Site Topology Polycom, Inc. 289 See also: About Site Topology on page 278 Sites on page 279 Add Subnet Dialog Box on page 289 Edit Subnet Dialog Box on page 290 Site Topology Configuration Procedures on page 299 Add Subnet Dialog Box Lets you add subnets to the site you’re adding or editing. Allowed...

Site Topology Polycom, Inc. 290 The following table describes the fields in the dialog box. See also: Add Site Dialog Box on page 282 Edit Site Dialog Box on page 285 Site Topology Configuration Procedures on page 299 Edit Subnet Dialog Box Lets you edit a subnet associated with a site. The followin...

Site Topology Polycom, Inc. 291 See also: Add Site Dialog Box on page 282 Edit Site Dialog Box on page 285 Site Topology Configuration Procedures on page 299 Site Links The Site Links page contains a list of the links defined in the site topology. A link can connect two sites, or it can connect a si...

Site Topology Polycom, Inc. 292 See also: About Site Topology on page 278 Add Site Link Dialog Box on page 292 Edit Site Link Dialog Box on page 292 Site Topology Configuration Procedures on page 299 Add Site Link Dialog Box Lets you define a new site link in the Polycom RealPresence DMA system’s si...

Site Topology Polycom, Inc. 294 2 In the Actions list, click Add . 3 In Step 1 of the wizard, select the first site for the exclusion. Click Next . If the site you want isn’t displayed in the list, you can search by site name or territory. 4 In Step 2 of the wizard, select the second site for the ex...

Site Topology Polycom, Inc. 295 See also: About Site Topology on page 278 Add Territory Dialog Box on page 295 Edit Territory Dialog Box on page 296 Site Topology Configuration Procedures on page 299 Add Territory Dialog Box Lets you define a new territory in the Polycom RealPresence DMA system’s si...

Site Topology Polycom, Inc. 296 See also: About Site Topology on page 278 Territories on page 294 Site Topology Configuration Procedures on page 299 Edit Territory Dialog Box Lets you edit a territory in the Polycom RealPresence DMA system’s site topology. The following table describes the fields in...

Site Topology Polycom, Inc. 297 See also: About Site Topology on page 278 Territories on page 294 Site Topology Configuration Procedures on page 299 Network Clouds The Network Clouds page contains a list of the MPLS (Multiprotocol Label Switching) network clouds defined in the site topology. If the ...

Site Topology Polycom, Inc. 298 See also: About Site Topology on page 278 Network Clouds on page 297 Site Topology Configuration Procedures on page 299 Edit Network Cloud Dialog Box Lets you edit an MPLS network cloud in the Polycom RealPresence DMA system’s site topology. The following table descri...

Site Topology Polycom, Inc. 299 Site Topology Configuration Procedures To configure your site topology in the RealPresence DMA system 1 Go to Network > Site Topology > Sites . Initially, the list of sites contains only an entry named Internet/VPN, which can’t be edited. 2 For each site in your...

Site Topology Polycom, Inc. 300 d Select the first site linked to this cloud and click the arrow button to move it to the Linked Sites list. The Add Site Link dialog box appears. e Define the link. See Add Site Link Dialog Box on page 292. f Repeat the previous two steps for each additional site lin...

Polycom, Inc. 301 Users and Groups This chapter describes the following Polycom ® RealPresence ® Distributed Media Application™ (DMA ® ) 7000 system management topics related to users and groups: ● User Roles Overview ● Adding Users Overview ● Users ● Groups ● Login Sessions ● Change Password Dialog...

Users and Groups Polycom, Inc. 302 If your system is integrated with an Active Directory, all enterprise users are automatically Conferencing Users. You can use enterprise groups to manage assignment of the other user roles. See Enterprise Groups Procedures on page 329. See also: Users on page 303 U...

Users and Groups Polycom, Inc. 303 A newly installed system has a single local user account, admin. We strongly recommend that, as part of initial system setup, you create a local user account for yourself with the Administrator role, log in using that account, and delete the admin user account. See...

Users and Groups Polycom, Inc. 304 The system matches any string you enter against the beginning of the value for which you’re searching. For the Search users field at the top, it matches against user ID, first name, and last name. For instance, if you enter “sa” in the Search users field, it displa...

Users and Groups Polycom, Inc. 305 See also: User Roles Overview on page 301 Adding Users Overview on page 302 Add User Dialog Box on page 305 Edit User Dialog Box on page 307 Conference Rooms Dialog Box on page 310 Users Procedures on page 321 Conference Rooms Procedures on page 323 Add User Dialog...

Users and Groups Polycom, Inc. 307 See also: Users on page 303 Select Associated Endpoints Dialog Box on page 310 Users Procedures on page 321 Conference Rooms Procedures on page 323 Edit User Dialog Box The following table describes the parts of the Edit User dialog box. The User ID is not editable...

Users and Groups Polycom, Inc. 308 User ID The user’s login name. Password Confirm password The user’s system login password (not conference or chairperson passcode). This is the password that enables users with explicitly assigned roles to log into the system management interface (see User Roles Ov...

Users and Groups Polycom, Inc. 310 See also: Users on page 303 Select Associated Endpoints Dialog Box on page 310 Users Procedures on page 321 Conference Rooms Procedures on page 323 Authentication Required Dialog Box In maximum security mode, changing a user’s password requires you to authenticate ...

Users and Groups Polycom, Inc. 311 ● One enterprise conference room (if this is an enterprise user) automatically assigned to the user as part of the Active Directory integration process. You can’t delete this conference room, but you can modify it. ● Custom conference rooms manually added using the...

Users and Groups Polycom, Inc. 312 See also: Users on page 303 Add Conference Room Dialog Box on page 312 Edit Conference Room Dialog Box on page 317 Users Procedures on page 321 Conference Rooms Procedures on page 323 Add Conference Room Dialog Box Lets you create a custom conference room for this ...

Users and Groups Polycom, Inc. 317 See also: Users on page 303 Conference Rooms Dialog Box on page 310 Add Dial-out Participant Dialog Box on page 321 Edit Dial-out Participant Dialog Box on page 321 Conference Rooms Procedures on page 323 Edit Conference Room Dialog Box Lets you view or modify a co...

Users and Groups Polycom, Inc. 318 MCU pool order MCU pool order used by this conference room, which is used to determine which MCU hosts a conference (see MCU Pool Orders on page 145). If not selected, the room uses the highest-priority pool order associated with any group to which the user belongs...

Users and Groups Polycom, Inc. 321 See also: Users on page 303 Conference Rooms Dialog Box on page 310 Conference Rooms Procedures on page 323 Add Dial-out Participant Dialog Box Lets you add a participant to the conference room’s Dial-out Participants list. When someone dials into the conference ro...

Users and Groups Polycom, Inc. 322 To remove the default admin account and create a local account for yourself with administrative privileges 1 Log in as admin and go to User > Users . The Users page appears. 2 Create a local user account for yourself with the Administrator role. See To add a loc...

Users and Groups Polycom, Inc. 323 3 Select the user and click Edit . 4 As required, edit the General Info , Roles , and Conference Passcodes sections of the User Properties dialog box. See Edit User Dialog Box on page 307. For enterprise users, you can change their roles and their chairperson and c...

Users and Groups Polycom, Inc. 324 b To link this preset conference to an external audio conferencing bridge (for hosting audio-only participants), in the Digits field enter the E.164 number for connecting to that bridge, and in the IVR DTMF field enter any DTMF digits (such as an access code or PIN...

Users and Groups Polycom, Inc. 325 See also: Users on page 303 Conference Rooms Dialog Box on page 310 Add Conference Room Dialog Box on page 312 Edit Conference Room Dialog Box on page 317 Users Procedures on page 321 Groups Groups functionality is available only if your Polycom RealPresence DMA sy...

Users and Groups Polycom, Inc. 326 See also: Users on page 303 Edit Group Dialog Box on page 327 Enterprise Groups Procedures on page 329 Import Enterprise Groups Dialog Box The following table describes the fields in the Import Enterprise Groups dialog box. Conference Template Template assigned to ...

Users and Groups Polycom, Inc. 327 See also: Users on page 303 Groups on page 325 Enterprise Groups Procedures on page 329 Edit Group Dialog Box The following table describes the fields in the Edit Group dialog box. Field Description Class of service Select to assign the group a class of service oth...

Users and Groups Polycom, Inc. 329 Enterprise Groups Procedures The Polycom RealPresence DMA system’s ability to import an enterprise group and assign it a conference template lets you customize the conferencing experience for all members of the group. The ability to assign defined Polycom RealPrese...

Users and Groups Polycom, Inc. 330 2 Optionally, in the Actions list, click Move Up until your new conference template has Priority 1. This ensures that users who have access to multiple conference templates will use this one for their enterprise conference room. You can choose a different priority ...

Users and Groups Polycom, Inc. 331 See also: Session on page 58 Users and Groups on page 301 Change Password Dialog Box The system may be configured to expire local user passwords after a certain number of days (see Local Password on page 58). If your password has expired when you try to log into th...

Polycom, Inc. 332 System Management and Maintenance This chapter describes the following Polycom ® RealPresence ® Distributed Media Application™ (DMA ® ) 7000 system operations topics: ● Management and Maintenance Overview ● Recommended Regular Maintenance ● Dashboard ● Alerts ● System Log Files ● T...

Polycom, Inc. 333 ● Using the system tools provided to aid with system and network diagnostics, monitoring, and troubleshooting. See Troubleshooting Utilities on page 372. Should the need arise, Polycom Global Services personnel may ask you to run these tools. ● Upgrading the system when upgrades/pa...

Polycom, Inc. 334 ● Download log archives regularly and back them up securely (preferably offsite as well as onsite). Delete downloaded log archives to free up disk space. ● Export CDRs regularly and back them up securely (preferably offsite as well as onsite). Provisioner Responsibilities As a Poly...

Polycom, Inc. 336 Certificates Go to Admin > Local Cluster > Certificates and verify that the list of certificates contains the certificates you’ve installed and looks as you would expect (an archived screen capture may be helpful for comparison). Display the details for any certificate you’ve...

Polycom, Inc. 337 See also: Active Directory Integration Pane on page 337 Call Server Active Calls Pane on page 337 Call Server Registrations Pane on page 338 Cluster Info Pane on page 338 Conference History – Max Participants Pane on page 338 Conference Manager MCUs Pane on page 339 Conference Mana...

Polycom, Inc. 338 Call Server Registrations Pane Displays the total number of active (including active quarantined) and inactive (including inactive quarantined and blocked) endpoint registrations and the number that failed in the past 24 hours. Hover over a registration number to see the limit. Als...

Polycom, Inc. 339 See also: Dashboard on page 336 Conference Manager MCUs Pane Displays information about all the MCUs that are managed by Conference Manager to host conference rooms (virtual meeting rooms, or VMRs). The information shown includes the MCU’s connection and service status, its capabil...

Polycom, Inc. 340 Exchange Server Integration Pane If the Polycom RealPresence DMA system is integrated with a Microsoft Exchange server (see Microsoft Exchange Server Integration on page 175), displays the following: ● The integration status, which can be one of the following:  Unavailable — A ser...

Polycom, Inc. 341 ● User name used to log into the RealPresence Resource Manager or CMA system. ● Time when site topology data was last updated from the RealPresence Resource Manager or CMA system. ● Number of territories, sites, site links, and network (MPLS) clouds in the site topology data obtain...

Polycom, Inc. 342 User Login History Pane Displays the following information about logins by your user ID: ● The server you’re currently logged into. ● The time, date, server logged into, and source (host name or IP address) of the last successful login (prior to your current session) by your user I...

Polycom, Inc. 344 Alert 1105 <alerting-cluster>: Primary cluster <p-cluster> and backup cluster <b-cluster> are not reachable. Territory <territory> may not be functioning. The cluster from which the alert originated is unable to communicate with the specified territory’s pri...

Polycom, Inc. 345 If this alert reoccurs frequently but quickly goes away, that suggests intermittent network problems. If it persists, it will be followed by Alert 1108 , indicating that the territory has failed over to the backup cluster. The backup cluster allows conferencing to continue in the t...

Polycom, Inc. 346 Alert 2002 Resource management system <system-name> unreachable. Last contact on: YYYY-MM-DD HH:MM GMT+/-H[:MM]. The cluster responsible for RealPresence Resource Manager or CMA integration was unable to connect to the Polycom RealPresence Resource Manager or CMA system. This...

Polycom, Inc. 347 Alert 2102 Zero enterprise conference rooms exist on cluster <cluster>. The cluster responsible for Active Directory integration successfully retrieved user and group data, but no conference rooms were generated. This may indicate that no directory attribute was specified fro...

Polycom, Inc. 349 Alert 2202 Exchange server integration is not available. Both primary cluster <p-cluster> and backup cluster <b-cluster> are not operational. The primary and backup clusters for the territory responsible for Exchange server integration are both unreachable. This may ind...

Polycom, Inc. 352 Alert 3102 Cluster <cluster>: The server certificate will expire within 1 day. All system access may be lost. The specified cluster’s server certificate is about to expire. This is the public certificate that the cluster uses to identify itself to devices configured for secur...

Polycom, Inc. 354 Alert 3203 The EULA for cluster <cluster> has not been accepted. All calls are blocked on this cluster. The system version has changed, and the End User License Agreement has not yet been accepted. The specified cluster won’t accept any inbound calls, or place outbound calls,...

Polycom, Inc. 357 Alert 3310 <cluster>: DNS <address of server> cannot resolve <FQDN>. <service> <referenced by> cannot be reached. The specified cluster can’t resolve the domain name of this Active Directory, MCU, ISDN gateway, or DMA cluster. The specified service is ...

Polycom, Inc. 358 Alert 3404 Cluster <cluster>: Log files on server <server> are close to capacity limit and may be purged within 24 hours. Log archives on the specified cluster have reached the percentage of capacity that triggers an alert, set on the Alerting Settings page. Click the l...

Polycom, Inc. 362 See also: Alerts on page 342 Alert 4004 MCU <MCUname> is configured with insufficient user connections. The system was unable to establish an additional management session connection to the specified MCU. Possible explanations: ● IP connectivity between the system and the MCU...

Polycom, Inc. 365 The H.323 ID or SIP user name must be updated on the endpoints of the ITP system. See Naming ITP Systems Properly for Recognition by the Polycom RealPresence DMA System on page 95. See also: Alerts on page 342 Alert 5002 One or more endpoints is sending too much H.323 signaling tra...

Polycom, Inc. 368 Alert 6201 <cluster>: Errors in presence publication for Lync server <lyncserver>. Presence for <NN> of <MM> Polycom conference contacts will not be published due to Lync server configuration ‘MaxEndpointExpiration’ value <expire>. The system was unabl...

Polycom, Inc. 369 If suitable for your environment, either increase the ‘MaxEndpointExpiration’ value on the Lync server, or decrease the number of Polycom conference contacts configured for publishing. Click the link to go to the Network > External SIP Peers page. See also: Alerts on page 342 Al...

Polycom, Inc. 371 System Logs Procedures To download a log archive to your PC or workstation 1 Go to Maintenance > System Log Files . The System Log Files page appears. 2 To download a listed log archive: a Select the file you want. b In the Actions list, click Download Archived Logs . c In the d...

Polycom, Inc. 372 See also: Management and Maintenance Overview on page 332 Recommended Regular Maintenance on page 334 Alerts on page 342 Call Detail Records (CDRs) on page 400 Troubleshooting Utilities The Polycom RealPresence DMA system’s Troubleshooting Utilities submenu includes several useful ...

Polycom, Inc. 373 I/O Stats Use I/O Stats to see CPU resource allocation and read/write statistics for each server. To run iostat on each server » Go to Maintenance > Troubleshooting Utilities > I/O Stats . The system displays results of the command for each server. SAR Use SAR to see a comple...

Polycom, Inc. 374 Backing Up and Restoring Every night, each Polycom RealPresence DMA system cluster creates a configuration-only backup of the system, which includes: ● Local user account information (including local data for enterprise users, such as conference room attributes) ● System configurat...

Polycom, Inc. 375 The following table describes the fields in the Backup and Restore list. See also: Management and Maintenance Overview on page 332 Recommended Regular Maintenance on page 334 Confirm Restore Dialog Box on page 375 Backup and Restore Procedures on page 376 Confirm Restore Dialog Box...

Polycom, Inc. 376 ● History, network usage, and log data Which data you can restore depends on: ● The type of backup file (full or config-only) you selected. ● For a restore from a non-identical software version, which restore operations the current version supports for the source version data. See ...

Polycom, Inc. 378 9 Click OK . The system logs you out and the server reboots (typically, this takes about five minutes). After it comes back up, in a two-server cluster, the second server syncs to it, thus being restored to the same state. Depending on the configuration changes being applied, it ma...

Polycom, Inc. 379 c If the system was integrated with AD, go to Admin > Integrations > Microsoft Active Directory and re-enable the integration. To restore from a backup file on the Polycom RealPresence DMA system’s USB flash drive 1 If the system is running and accessible, log in as an Admini...

Polycom, Inc. 380 5 In the RealPresence DMA USB Configuration Utility window, click Copy a Backup to the USB flash drive . 6 Select the backup file from which you want to restore the system and click Open . The utility displays an error message if the file isn’t a valid Polycom RealPresence DMA syst...

Polycom, Inc. 381 The following table describes the parts of the Software Upgrade page. See also: Management and Maintenance Overview on page 332 Recommended Regular Maintenance on page 334 Basic Upgrade Procedures on page 382 Incompatible Software Version Supercluster Upgrades on page 386 Factors t...

Polycom, Inc. 382 Basic Upgrade Procedures To install an upgrade 1 Put the upgrade package file somewhere on or accessible from your PC. 2 Go to Maintenance > Software Upgrade . 3 In the Actions list, click Upload . 4 Select the upgrade package file and click Open . The File Upload dialog box ind...

Polycom, Inc. 384 a In a two-server cluster, verify on the Dashboard that both servers are up and the private network connection is operating properly. b Go to Maintenance > Software Upgrade and check the Operation History table. c If the upgrade requires a new license activation key code or code...

Polycom, Inc. 386 See also: Management and Maintenance Overview on page 332 Upgrading the Software on page 380 Incompatible Software Version Supercluster Upgrades All the clusters in a supercluster must be running compatible software versions. Patch releases will generally be compatible, and can be ...

Polycom, Inc. 387 Factors to Consider for an Incremental Supercluster Upgrade Before deciding to attempt an incremental supercluster software upgrade, be aware of the following: ● An incremental upgrade can easily take five times as long as the simplified method. ● As clusters are removed from the e...

Polycom, Inc. 388 To upgrade a supercluster by taking all clusters out of service 1 Put the upgrade package file somewhere on or accessible from your PC. 2 On each cluster in the supercluster, do the following: a Go to Maintenance > Software Upgrade . b In the Actions list, click Upload . c Selec...

Polycom, Inc. 389 e Remove each cluster except the one you’re logged into from the supercluster. As each cluster is removed, it restarts. 4 On the cluster you’re logged into (let’s call it cluster A), do the following: a Go to Maintenance > Software Upgrade . b In the Actions list, click Upgrade ...

Polycom, Inc. 390 e Log back in and, in a two-server cluster, verify on the Dashboard that both servers are up and the private network connection is operating properly. f Go to Maintenance > Software Upgrade and check the Operation History table. g If the upgrade requires a new license activation...

Polycom, Inc. 391 Adding a Second Server A single-server Polycom RealPresence DMA system can be upgraded to a fault-tolerant two-server cluster at any time. For an overview of how a two-server cluster works and its advantages, see Two-server Cluster Configuration on page 18. To form a two-server clu...

Polycom, Inc. 392 See also: Management and Maintenance Overview on page 332 Adding a Second Server on page 391 Expanding a Patched System on page 392 Expanding a Patched System To expand a patched single-server system into a two-server cluster 1 Unpack, inspect, and physically install the second ser...

Polycom, Inc. 393 13 On the Dashboard , check the License Status , Supercluster Status , and Cluster Info panes to verify that you now have a properly configured two-server cluster. See also: Management and Maintenance Overview on page 332 Adding a Second Server on page 391 Expanding an Unpatched Sy...

Polycom, Inc. 394 To restart or shut down one or both servers in a cluster 1 Go to Maintenance > Shutdown and Restart . The page displays the server or servers in the cluster, along with status information. 2 Select the server(s) you want to shut down or restart. 3 Do one of the following:  To r...

Polycom, Inc. 395 System Reports This chapter describes the following Polycom ® RealPresence ® Distributed Media Application™ (DMA ® ) 7000 system reports topics: ● Alert History ● Call History ● Conference History ● Call Detail Records (CDRs) ● Registration History Report ● Active Directory Integra...

Polycom, Inc. 397 Export History The Call History page’s Export History list provides a record of the CDR exports (all call and conference data for the specified period) and search results exports from the system. It appears when you click the Show Export History command (in the Actions list). The f...

Polycom, Inc. 398 Export History The Conference History page’s Export History list provides a record of the CDR exports (all call and conference data for the specified period) and search results exports from the system. It appears when you click the Show Export History command (in the Actions list)....

Polycom, Inc. 400 Call Detail Records (CDRs) In addition to the online call and conference history reports, the Polycom RealPresence DMA system generates call detail records (CDRs) for all calls and conferences, which you can download. The procedure for exporting CDRs and the record layouts are desc...

Polycom, Inc. 403 userDataA The value from the User pass-through to CDR field of the user associated with the endpoint (see Edit User Dialog Box on page 307). For point-to-point calls, this is the user associated with the endpoint that started this call. userDataB For VMR calls, the value from the C...

Polycom, Inc. 405 Conference Record Layouts The following table describes the fields in the conference records. Values are enclosed in double quotes when necessary, using the same rules as for call records. Times and dates in the CDR file are expressed in the time zone of the RealPresence DMA cluste...

Polycom, Inc. 407 See also: System Reports on page 395 Call History on page 395 Conference History on page 397 Registration History Report If the Polycom RealPresence DMA system Call Server is providing H.323 gatekeeper or SIP registrar services, the Registration History page provides access to info...

Polycom, Inc. 408 setting the date/time range for your search, keep in mind that retrieving a large number of records can take some time. The registrations that match your search criteria are listed below the search fields. In the Actions list, the Show Detail s command displays the Registration Det...

Polycom, Inc. 409 4 Optionally, specify a start or end time range and any filter criteria you want to use. Then click Search . The system displays the devices matching your search criteria. See also: System Reports on page 395 Call History on page 395 Conference History on page 397 Active Directory ...

Polycom, Inc. 411 Orphaned Groups and Users Report If the Polycom RealPresence DMA system is integrated with your Active Directory, it generates an orphaned groups and users report whenever you manually update the directory connection ( Admin > Integrations > Microsoft Active Directory ) and w...

Polycom, Inc. 412 3 When prompted to confirm, click OK . The system removes the orphaned user data. See also: Microsoft Active Directory ® Integration on page 152 Active Directory Integration Report on page 409 Enterprise Passcode Errors Report on page 414 Conference Room Errors Report If the Polyco...

Polycom, Inc. 413 The following table describes the fields in the list. Exporting Conference Room Errors Data From the Conference Room Errors page, you can use the Export Room Errors Report command to download a CSV (comma-separated values) file containing all the data in the conference room errors ...

Polycom, Inc. 414 Enterprise Passcode Errors Report If the Polycom RealPresence DMA system is integrated with your Active Directory, conference and chairperson passcodes for enterprise users can be maintained in the Active Directory. See Adding Passcodes for Enterprise Users on page 162. The Polycom...

Polycom, Inc. 415 Exporting Enterprise Passcode Errors Data From the Conference Room Errors page, you can use the Export Enterprise Passcode Errors Report command to download a CSV (comma-separated values) file containing all the data in the enterprise passcode errors report. To download enterprise ...

Polycom, Inc. 416 Exporting Network Usage Data From the Network Usage page, you can use the Export Network Usage Data command to download a CSV (comma-separated values) file containing all the network usage data point records for the time period you specify. The system retains the most recent 8 mill...

Polycom, Inc. 418 To download network usage data 1 Go to Reports > Network Usage . 2 In the Actions list, click Export Network Usage Data . 3 In the Export Time Frame dialog box, set the Start Date and time and the End Date and time you want to include. The defaults provide all network usage data...

Polycom, Inc. 419 Polycom RealPresence DMA System SNMP Support This chapter provides a discussion of the Polycom ® RealPresence ® Distributed Media Application™ (DMA ® ) SNMP support. It includes these topics: ● SNMP Overview ● Configure SNMP ● Download MIBs SNMP Overview SNMP is an application-laye...

Polycom RealPresence DMA System SNMP Support Polycom, Inc. 420 self-documenting, including information about the purpose of specific traps and inform notifications. Third-party MIBs accessible through the Polycom system may include both hardware and software system MIBs. SNMP Notifications A key fea...

Polycom RealPresence DMA System SNMP Support Polycom, Inc. 421 To enable SNMP messaging you must perform the following: ● Enable the SNMP Agent ● Add an SNMP Notification User ● Add an SNMP Notification Agent Enable the SNMP Agent You can enable the SNMP Agent. To enable the SNMP agent 1 Go to Admin...

Polycom RealPresence DMA System SNMP Support Polycom, Inc. 422 3 Click Update . Add an SNMP Notification User The Add Notification User dialog box lets you add a security user authorized to receive notifications. For SNMPv3 notifications, a security user is required. When you add a notification agen...

Polycom RealPresence DMA System SNMP Support Polycom, Inc. 423 4 Click OK . The user displays in the Notification Users list. Edit Notification User Dialog Box The Edit Notification User dialog box lets you modify a security user authorized to receive SNMPv3 notifications. Add an SNMP Notification A...

Polycom RealPresence DMA System SNMP Support Polycom, Inc. 424 3 Click OK . The agent appears in the Notification Agents list. Edit Notification Agent Dialog Box The Edit Notification Agent dialog box lets you enable, disable, or modify an SNMP notification agent. The following table describes the f...

Polycom RealPresence DMA System SNMP Support Polycom, Inc. 425 Download MIBs You can download any of the Polycom MIBs from the SNMP Settings page. Polycom recommends using a MIB browser to explore the DMA system MIB. The DMA system MIB is self-documenting, including information about the purpose of ...