Polycom 3725-76302-001LI - Manual

DMA Operations Guide Introduction to the Polycom DMA System 2 Polycom, Inc. The Polycom DMA System’s Primar y Functions Conference Manager The Polycom DMA system’s Conference Manager uses advanced routing policies to distribute voice and video calls among multiple media servers (Multipoint Control U...

Introduction to the Polycom DMA System Polycom ® DMA ™ 7000 System Overview Polycom, Inc. 3 • Bandwidth management The Call Server can also be integrated with a Juniper Networks Service Resource Controller (SRC) to provide bandwidth and QoS assurance services. RealPresence Platform API This version ...

DMA Operations Guide Introduction to the Polycom DMA System 4 Polycom, Inc. SVC Conferencing Support This version of the Polycom DMA system supports the Annex G extension of the H.264 standard, known as H.264 Scalable Video Coding (SVC), for both point-to-point and multipoint (VMR) calls. SVC is som...

Introduction to the Polycom DMA System Polycom ® DMA ™ 7000 System Overview Polycom, Inc. 5 The Polycom DMA System’s Three Configurations Two-ser ver Cluster Configuration The Polycom DMA system is designed to be deployed as a pair of co-located redundant servers that share the same virtual IP addre...

DMA Operations Guide Introduction to the Polycom DMA System 6 Polycom, Inc. Single-ser ver Configuration The Polycom DMA system is also available in a single-server configuration. This configuration offers all the advantages of the Polycom DMA system except the redundancy and fault tolerance at a lo...

Introduction to the Polycom DMA System Polycom ® DMA ™ 7000 System Overview Polycom, Inc. 7 System Capabilities and Constraints The following capabilities and constraints apply to the entire supercluster: • Number of sites: 500 • Number of clusters in a supercluster: 5 (not counting an integrated Po...

Introduction to the Polycom DMA System Polycom ® DMA ™ 7000 System Overview Polycom, Inc. 9 The table below lists the remote ports to which the Polycom DMA system may connect, depending on signaling and security settings, integrations, and system configuration. Table 1-2 Outbound port usage Port Pro...

DMA Operations Guide Polycom Solution Support 10 Polycom, Inc. Polycom Solution Support Polycom Implementation and Maintenance services provide support for Polycom solution components only. Additional services for supported third- party Unified Communications (UC) environments integrated with Polyco...

Working in the Polycom DMA System Polycom ® DMA ™ 7000 System Overview Polycom, Inc. 11 Field Input Requirements While every effort was made to internationalize the Polycom DMA system, not all system fields accept Unicode entries. If you work in a language other than English, be aware that some fiel...

Working in the Polycom DMA System Polycom ® DMA ™ 7000 System Overview Polycom, Inc. 15 Table 1-4 API resource access privileges API Resource Admin Provisioner Auditor Conference Room Owner user 1 2 1. Conference Room Owners can only access resources that they own and can’t use PUT, POST, or DELETE ...

DMA Operations Guide Third-Party Software 16 Polycom, Inc. Third-Party Software Open Source Software The Polycom DMA system uses several open source software packages, including the CentOS operating system. CentOS is an enterprise-class Linux distribution that contains hundreds of open-source compon...

Third-Party Software Polycom ® DMA ™ 7000 System Overview Polycom, Inc. 17 Software Version License Link Axis 1.4.2 Apache License, Version 2 http://www.apache.org/licenses/LICENSE-2.0 bsf 2.3.0-rc1 Apache License, Version 2 http://www.apache.org/licenses/LICENSE-2.0 CentOs 5.8 GPLv2 and multiple ot...

Polycom, Inc. 23 2 Polycom ® DMA ™ System Initial Configuration Summary This chapter describes the configuration tasks required to complete your implementation of a new Polycom ® Distributed Media Application™ (DMA™) 7000 system once installation and initial network configuration are complete. This ...

DMA Operations Guide Add Required DNS Records for the Polycom DMA System 24 Polycom, Inc. Add Required DNS Records for the Polycom DMA System In order to access your Polycom DMA system by its host name instead of by IP address, you (or your DNS administrator) must first create an A (address) resourc...

Add Required DNS Records for the Polycom DMA System Polycom ® DMA ™ System Initial Configuration Summary Polycom, Inc. 25 Additional DNS Records for SIP Proxy To support the use of your Polycom DMA system as a SIP proxy server and ease future network administrative burdens, create the following DNS ...

DMA Operations Guide License the Polycom DMA System 26 Polycom, Inc. Additional DNS Records for the Optional Embedded DNS Feature To support DNS publishing by your Polycom DMA system’s embedded DNS servers (see “Embedded DNS” on page 279), a DNS NS record is needed for each cluster in the superclust...

Set Up Signaling Polycom ® DMA ™ System Initial Configuration Summary Polycom, Inc. 27 • Whether the RealPresence Platform Application Programming Interface (API) is enabled. The API provides an API client application with programmatic access to the Polycom DMA system (see “RealPresence Platform API...

DMA Operations Guide Configure the Call Server and Optionally Create a Supercluster 28 Polycom, Inc. To configure signaling, follow the procedure in “Configure Signaling” on page 83. Configure the Call Ser ver and Optionally Create a Supercluster Configuring the Polycom DMA system’s Call Server func...

Set Up MCUs Polycom ® DMA ™ System Initial Configuration Summary Polycom, Inc. 29 1 As the default local administrative user (admin), create a local user account for yourself with the Administrator role, log in using that account, and delete the admin user account. See “Adding Users Overview” on pag...

DMA Operations Guide Set Up MCUs 30 Polycom, Inc. Make sure that each MCU is in a site belonging to a territory for which the Polycom DMA system is responsible. If you’re deploying a supercluster (see “Configure the Call Server and Optionally Create a Supercluster” on page 28 and “About Supercluster...

DMA Operations Guide Connect to Microsoft Active Directory 32 Polycom, Inc. Connect to Microsoft Active Director y Connecting to Microsoft® Active Directory® simplifies the task of deploying conferencing to a large organization. All Polycom DMA system access to the Active Directory server is read-on...

Set Up Conference Templates Polycom ® DMA ™ System Initial Configuration Summary Polycom, Inc. 33 Enterprise groups can have their own conference templates that provide a custom conferencing experience (see “Conference Templates” on page 195). They can also have their own MCU pool order, which prefe...

DMA Operations Guide Test the System 34 Polycom, Inc. Have some endpoints register with the Polycom DMA Call Server and make point-to-point calls to each other. On the Dashboard (see “Dashboard” on page 352), verify that: • The information in the Cluster Info pane looks correct, including the time, ...

Polycom, Inc. 35 3 System Security This chapter describes the following Polycom ® Distributed Media Application™ (DMA™) 7000 system security topics: • Security Certificates Overview • Certificate Settings • Certificate Procedures • Security Settings • The Consequences of Enabling Maximum Security Mo...

DMA Operations Guide Security Certificates Overview 36 Polycom, Inc. • When a client connects to a server, the server shows its signed public certificate to the client. Trust is established because the certificate has been signed by the certificate authority, and the client has been configured to tr...

Security Certificates Overview System Security Polycom, Inc. 37 How Certificates Are Used by the Polycom DMA System The Polycom DMA system uses X.509 certificates in the following ways: 1 When a user logs into the Polycom DMA system’s browser-based management interface, the Polycom DMA system (serve...

DMA Operations Guide Certificate Settings 38 Polycom, Inc. Frequently Asked Questions Q. Is it secure to send my certificate request through email? A. Yes. The certificate request, signed certificate, intermediate certificates, and authority certificates that are sent through email don’t contain any...

DMA Operations Guide Certificate Settings 40 Polycom, Inc. See also: “Security Certificates Overview” on page 35 “Certificate Information Dialog Box” on page 40 “Certificate Signing Request Dialog Box” on page 40 “Add Certificates Dialog Box” on page 41 “Certificate Details Dialog Box” on page 41 “C...

Certificate Settings System Security Polycom, Inc. 41 The Encoded Request box below displays the encoded certificate request text, which you can select and copy. See also: “Security Certificates Overview” on page 35 “Certificate Settings” on page 38 “Certificate Procedures” on page 42 Add Certificat...

DMA Operations Guide Certificate Procedures 42 Polycom, Inc. See also: “Security Certificates Overview” on page 35 “Certificate Settings” on page 38 “Certificate Procedures” on page 42 Certificate Procedures Certificate procedures include the following: • Install your chosen certificate authority’s ...

Certificate Procedures System Security Polycom, Inc. 43 Install a Certificate Authority’s Certificate This procedure is not necessary if you obtain a certificate chain that includes a signed certificate for the Polycom DMA system, your certificate authority’s public certificate, and any intermediate...

DMA Operations Guide Certificate Procedures 44 Polycom, Inc. 4 In the Add Certificates dialog box, do one of the following: — If you have a file, click Upload certificate , enter the password (if any) for the file, and browse to the file or enter the path and file name. — If you have PEM-format text...

Certificate Procedures System Security Polycom, Inc. 45 4 In the Certificate Information dialog box, enter the identifying information for your Polycom DMA system (see “Certificate Information Dialog Box” on page 40) and click OK . The Certificate Signing Request dialog box displays the encoded requ...

Certificate Procedures System Security Polycom, Inc. 47 See also: “Security Certificates Overview” on page 35 “Certificate Settings” on page 38 “Certificate Procedures” on page 42 Remove a Certificate from the DMA System There are two kinds of certificate removal: • Removing the certificate of a Tru...

DMA Operations Guide Security Settings 48 Polycom, Inc. 7 Click Restart to Apply Saved Changes , and when asked to confirm that you want to restart the system so that certificate changes can take effect, click OK . To remove a signed certificate and revert to the default self-signed certificate 1 Go...

Security Settings System Security Polycom, Inc. 49 The following table describes the options in the Security Settings page. Caution We recommend always using the High security setting unless you have a specific and compelling need to allow one of the insecure capabilities. We recommend the new Maxim...

Security Settings System Security Polycom, Inc. 53 To change the security settings 1 Go to Admin > Local Cluster > Security Settings . 2 To switch from a custom setting back to the recommended security mode, click High security . 3 To switch from the recommended security mode to a custom setti...

DMA Operations Guide The Consequences of Enabling Maximum Security Mode 54 Polycom, Inc. See also: “System Security” on page 35 “Certificate Settings” on page 38 “The Consequences of Enabling Maximum Security Mode” on page 54 “Login Policy Settings” on page 57 “Reset System Passwords” on page 61 The...

DMA Operations Guide The Consequences of Enabling Maximum Security Mode 56 Polycom, Inc. • Other configuration settings have stricter limits and constraints (each is set to the noted default if below that level when you enable Maximum security ): — Session configuration limits: » Sessions per system...

Login Policy Settings System Security Polycom, Inc. 57 The entire trust chain must be imported (the system’s signed certificate, intermediate certificates, if any, and the root CA’s certificate). When importing a certificate, let Internet Explorer automatically select a certificate store. See also: ...

DMA Operations Guide Login Policy Settings 58 Polycom, Inc. See also: “System Security” on page 35 “Login Policy Settings” on page 57 Session The Session page lets you increase system security by limiting the number and length of login sessions. You can see the current login sessions and terminate s...

Login Policy Settings System Security Polycom, Inc. 59 See also: “System Security” on page 35 “Login Policy Settings” on page 57 Local User Account The Local User Account page lets you increase system security by: • Locking out users who have exceeded the specified number and frequency of login fail...

DMA Operations Guide Login Policy Settings 60 Polycom, Inc. See also: “System Security” on page 35 “Login Policy Settings” on page 57 Banner A login banner is a message that appears when users attempt to access the system. They must acknowledge the message before they can log in. The Banner page let...

Reset System Passwords System Security Polycom, Inc. 61 See also: “System Security” on page 35 “Login Policy Settings” on page 57 Reset System Passwords In an extremely high-security environment, security compliance policies may require that all passwords be changed at certain intervals, including o...

Polycom, Inc. 63 4 Local Cluster Configuration This chapter describes the following Polycom ® Distributed Media Application™ (DMA™) 7000 system configuration topics: • Network Settings • Time Settings • Licenses • Signaling Settings • Logging Settings • Local Cluster Configuration Procedures These a...

DMA Operations Guide Network Settings 64 Polycom, Inc. Network Settings The following table describes the fields on the Network Settings page. These values are normally set in the USB Configuration Utility during system installation and rarely need to be changed. See the Getting Started Guide . Caut...

DMA Operations Guide Network Settings 66 Polycom, Inc. Shared Management Network Settings The settings in this section apply to the entire system (both servers in two-server configuration), whether management and signaling are combined or separate. Virtual host name Virtual host name and IP address(...

Network Settings Local Cluster Configuration Polycom, Inc. 67 Shared Signaling Network Settings The settings in this section are enabled only if management and signaling traffic are on separate networks. If so, they apply to the entire system (both servers in two-server configuration). For a one-ser...

DMA Operations Guide Network Settings 68 Polycom, Inc. See also: “Local Cluster Configuration” on page 63 “Local Cluster Configuration Procedures” on page 82 Routing Configuration Dialog Box In the Network page’s action list, the Routing Configuration command opens the Routing Configuration dialog b...

Time Settings Local Cluster Configuration Polycom, Inc. 69 When you add a routing rule, it appears in the table below the input fields. Select a rule and click Delete selected route to delete it. Click Show raw routing configuration to display the operating system’s underlying routing configuration....

DMA Operations Guide Licenses 70 Polycom, Inc. See also: “Local Cluster Configuration” on page 63 “Local Cluster Configuration Procedures” on page 82 Licenses The Polycom DMA system is licensed for the number of concurrent calls it can handle and optionally for API access. See “License the Polycom D...

Signaling Settings Local Cluster Configuration Polycom, Inc. 71 See also: “Local Cluster Configuration” on page 63 “Local Cluster Configuration Procedures” on page 82 Signaling Settings On the Signaling Settings page, you can configure H.323, SIP, and XMPP signaling. H.323 and SIP Signaling If H.323...

DMA Operations Guide Signaling Settings 72 Polycom, Inc. • Configure specific ports or prefixes for “unauthorized” or “guest” SIP calls that can only access specific resources (VMRs, VEQs, or a SIP peer). H.323 Device Authentication In an environment where H.235 authentication is used, H.323 devices...

Signaling Settings Local Cluster Configuration Polycom, Inc. 73 Untrusted SIP Call Handling Configuration You can configure special handling for SIP calls from devices outside the corporate firewall that aren’t registered with the Polycom DMA system and aren’t from a federated division or enterprise...

DMA Operations Guide Signaling Settings 74 Polycom, Inc. See xmpp.org for more information. Signaling Settings Fields The following table describes the fields on the Signaling Settings page. Table 4-5 Fields on the Signaling Settings page Field Description H.323 Settings Enable H.323 signaling Enabl...

Signaling Settings Local Cluster Configuration Polycom, Inc. 77 See also: “Local Cluster Configuration” on page 63 “Local Cluster Configuration Procedures” on page 82 Add Guest Port Dialog Box The Add Guest Port dialog box appears when you click the Add button next to the Unauthorized ports list in ...

DMA Operations Guide Signaling Settings 78 Polycom, Inc. See also: “Signaling Settings” on page 71 “Local Cluster Configuration Procedures” on page 82 Edit Guest Port Dialog Box The Edit Guest Port dialog box lets you edit an Unauthorized ports list entry in the SIP Settings section of the Signaling...

Signaling Settings Local Cluster Configuration Polycom, Inc. 79 Add Guest Prefix Dialog Box The Add Guest Prefix dialog box appears when you click the Add button next to the Unauthorized prefixes list in the SIP Settings section of the Signaling Settings page. It lets you add a prefix to the list of...

DMA Operations Guide Signaling Settings 80 Polycom, Inc. Edit Guest Prefix Dialog Box The Edit Guest Prefix dialog box lets you edit an Unauthorized prefixes list entry in the SIP Settings section of the Signaling Settings page. The following table describes the fields in the Edit Guest Prefix dialo...

Logging Settings Local Cluster Configuration Polycom, Inc. 81 Logging Settings The following table describes the fields on the Logging Settings page. See also: “Local Cluster Configuration” on page 63 “Local Cluster Configuration Procedures” on page 82 Table 4-10 Fields on the Logging Settings page ...

DMA Operations Guide Local Cluster Configuration Procedures 82 Polycom, Inc. Local Cluster Configuration Procedures This section describes the following Polycom DMA 7000 system configuration procedures: • Add Licenses • Configure Signaling • Configure Logging If you’re performing the initial configu...

Local Cluster Configuration Procedures Local Cluster Configuration Polycom, Inc. 83 11 If you have a two-server cluster, repeat steps 6 – 8 , this time entering the second license number you received and the second server’s serial number (also recorded in step 2 ). 12 When the activation key for the...

Local Cluster Configuration Procedures Local Cluster Configuration Polycom, Inc. 85 c Repeat for each additional port on which to receive “unauthorized” or “guest” calls. 5 To enable the system to receive untrusted calls (see “Untrusted SIP Call Handling Configuration” on page 73) from SIP session b...

DMA Operations Guide Local Cluster Configuration Procedures 86 Polycom, Inc. Configure Logging To configure logging 1 Go to Admin > Local Cluster > Logging Settings . 2 Change Rolling frequency and Retention period as desired. 3 If requested to do so by Polycom support, change Logging level . ...

Polycom, Inc. 87 5 Device Management This chapter describes the following Polycom ® Distributed Media Application™ (DMA™) 7000 system’s network device management pages: • Active Calls • Endpoints • Site Statistics • Site Link Statistics • External Gatekeeper • External SIP Peer • External SBC Other ...

DMA Operations Guide Active Calls 88 Polycom, Inc. The calls that match your search criteria (up to 500) appear in the lower list. You can pin a call that you want to study. This moves it to the upper list, and it remains there, even after the call ends, until you unpin it. Details about the selecte...

Active Calls Device Management Polycom, Inc. 89 Call Details Dialog Box The Call Details dialog box appears when you click Show Call Details on the Active Calls page or Call History page. It provides detailed information about the selected call. The following table describes the fields in the dialog...

Endpoints Device Management Polycom, Inc. 91 See also: “Active Calls” on page 87 Endpoints The Endpoints page provides access to information about the devices known to the Polycom DMA system. From it, you can: • View details about a device. • View the call history or registration history of a device...

DMA Operations Guide Endpoints 92 Polycom, Inc. The system matches any string you enter against the beginning of the values for which you entered it. If you enter “10.33.17” in the IP address field, it displays devices whose IP addresses are in that subnet. To search for a string not at the beginnin...

DMA Operations Guide Endpoints 94 Polycom, Inc. The Actions list associated with the Endpoints list contains the items in the following table. Table 5-4 Endpoint commands Command Description View Details Opens the Device Details dialog box for the selected endpoint. Add Opens the Add Device dialog b...

Endpoints Device Management Polycom, Inc. 95 Names/Aliases in a Mixed H.323 and SIP Environment An endpoint that supports both H.323 and SIP can register with the Polycom DMA system’s gatekeeper and SIP registrar using the same name/alias. When the Polycom DMA system receives a call for that endpoin...

DMA Operations Guide Endpoints 96 Polycom, Inc. This capability is only available for H.323. Follow this naming convention for both the HDX system name and the H.323 name for each HDX endpoint in the ITP system. For more information, see the following documents: • Administrator’s Guide for Polycom H...

Endpoints Device Management Polycom, Inc. 97 See also: “Endpoints” on page 91 “Add Alias Dialog Box” on page 100 “Edit Alias Dialog Box” on page 100 Table 5-5 Add Device dialog box Field Description Device type The device’s signaling protocol (H.323 or SIP). Signaling address For an H.323 device, th...

DMA Operations Guide Endpoints 98 Polycom, Inc. Edit Device Dialog Box The Edit Device dialog box lets you change a device’s class of service settings, add aliases, and edit or delete added aliases. You can’t edit or delete aliases with which the device registered. The following table describes the ...

Endpoints Device Management Polycom, Inc. 99 See also: “Endpoints” on page 91 “Add Alias Dialog Box” on page 100 “Edit Alias Dialog Box” on page 100 Edit Devices Dialog Box The Edit Devices dialog box appears when you select multiple devices on the Endpoints page and click Edit Devices . It lets you...

DMA Operations Guide Endpoints 100 Polycom, Inc. See also: “Endpoints” on page 91 “Edit Device Dialog Box” on page 98 Add Alias Dialog Box The Add Alias dialog box lets you specify an alias for the H.323 device you’re adding or editing. Enter the alias in the Value box and click OK . See also: “Endp...

Site Statistics Device Management Polycom, Inc. 101 Associate User Dialog Box The Associate User dialog box lets you associate the selected device with a user. Use the search fields at the top to find the user you want to associate with this device. You can search by user ID, first name, or last nam...

DMA Operations Guide Site Link Statistics 102 Polycom, Inc. See also: “Device Management” on page 87 “Sites” on page 285 Site Link Statistics The Site Link Statistics page lists the site links defined in the Polycom DMA system’s site topology and, for those controlled by the system, traffic and QoS ...

External Gatekeeper Device Management Polycom, Inc. 103 See also: “Device Management” on page 87 “Site Links” on page 299 External Gatekeeper On the External Gatekeeper page, you can add or remove neighbor gatekeepers. This is a supercluster-wide configuration. When an enterprise has multiple neighb...

DMA Operations Guide External Gatekeeper 104 Polycom, Inc. The following table describes the fields in the list. See also: “Device Management” on page 87 “Add External Gatekeeper Dialog Box” on page 104 “Edit External Gatekeeper Dialog Box” on page 106 Add External Gatekeeper Dialog Box The followin...

DMA Operations Guide External Gatekeeper 106 Polycom, Inc. See also: “External Gatekeeper” on page 103 “Script Debugging Dialog Box for Preliminaries/Postliminaries” on page 257 “Device Authentication” on page 264 Edit External Gatekeeper Dialog Box The following table describes the fields in the Ed...

DMA Operations Guide External SIP Peer 108 Polycom, Inc. See also: “External Gatekeeper” on page 103 “Script Debugging Dialog Box for Preliminaries/Postliminaries” on page 257 “Device Authentication” on page 264 External SIP Peer On the External SIP Peer page, you can add or remove SIP servers or de...

External SIP Peer Device Management Polycom, Inc. 109 See also: “Device Management” on page 87 “Add External SIP Peer Dialog Box” on page 109 “Edit External SIP Peer Dialog Box” on page 114 Add External SIP Peer Dialog Box The following table describes the fields in the Add External SIP Peer dialog ...

External SIP Peer Device Management Polycom, Inc. 113 Authentication On this tab, you can configure SIP digest authentication, as specified in RFC 3261, for this SIP peer and add or edit authentication credentials. SIP authentication must be enabled and configured on the Device Authentication page. ...

DMA Operations Guide External SIP Peer 114 Polycom, Inc. See also: “External SIP Peer” on page 108 “SIP Peer Postliminary Output Format Options” on page 119 “Device Authentication” on page 264 “Add Authentication Dialog Box” on page 123 “Edit Authentication Dialog Box” on page 123 “Add Outbound Regi...

External SIP Peer Device Management Polycom, Inc. 119 SIP Peer Postliminar y Output Format Options This section includes the following information to help with the postliminary settings for an external SIP peer: • To Header Format Options • Request-URI Header Format Options • Free Form Template Vari...

DMA Operations Guide External SIP Peer 120 Polycom, Inc. Request-URI Header Format Options The settings available on the Format list for the Request-URI header are described below (RR= requires route header): Use original request’s URI (RR) — The original request’s URI is copied and moved. Equivalen...

External SIP Peer Device Management Polycom, Inc. 121 Default Request-URI for Microsoft . — Equivalent to template: sip:#phost#:#pport#;transport=#ptransport# Free Form Template — Format defined in associated Template field is used without further modification. See “Free Form Template Variables” on ...

DMA Operations Guide External SIP Peer 122 Polycom, Inc. The @ symbol is always removed if no user is present in the result. To Header and Request-URI Header Examples The tables below show some examples of To header and Request-URI header transformations using the variables described in “Free Form T...

External SIP Peer Device Management Polycom, Inc. 123 See also: “External SIP Peer” on page 108 “Add External SIP Peer Dialog Box” on page 109 “Edit External SIP Peer Dialog Box” on page 114 “Add Outbound Registration Dialog Box” on page 124 “Edit Outbound Registration Dialog Box” on page 125 Add Au...

DMA Operations Guide External SIP Peer 124 Polycom, Inc. See also: “External SIP Peer” on page 108 “Add External SIP Peer Dialog Box” on page 109 “Edit External SIP Peer Dialog Box” on page 114 Add Outbound Registration Dialog Box Some external SIP peers require peers to register with them as an end...

External SIP Peer Device Management Polycom, Inc. 125 See also: “External SIP Peer” on page 108 “Add External SIP Peer Dialog Box” on page 109 “Edit External SIP Peer Dialog Box” on page 114 Edit Outbound Registration Dialog Box Some external SIP peers require peer proxies to register with them as a...

External SBC Device Management Polycom, Inc. 127 External SBC On the External SBC page, you can add or remove H.323 SBC (session border controller) units (Polycom VBP appliances are supported) from the list of such devices that the system can use. In an H.323 environment, H.323 SBCs regulate access ...

DMA Operations Guide External SBC 128 Polycom, Inc. See also: “Device Management” on page 87 “Add External SBC Dialog Box” on page 128 “Edit External SBC Dialog Box” on page 129 Add External SBC Dialog Box The following table describes the fields in the Add External SBC dialog box. Prefix Range The ...

External SBC Device Management Polycom, Inc. 129 See also: “External SBC” on page 127 “Script Debugging Dialog Box for Preliminaries/Postliminaries” on page 257 Edit External SBC Dialog Box The following table describes the fields in the Edit External SBC dialog box. Prefix range The dial string pre...

Polycom, Inc. 131 6 MCU Management This chapter describes the Polycom ® Distributed Media Application™ (DMA™) 7000 system’s MCU management tools and tasks: • MCUs • MCU Pools • MCU Pool Orders MCUs The MCUs page shows the MCUs, or media servers, known to the Polycom DMA system. In a superclustered s...

DMA Operations Guide MCUs 132 Polycom, Inc. Every conference room (VMR) is associated with an MCU pool order. The pool(s) to which an MCU belongs, and the pool order(s) to which a pool belongs, are used to determine which MCU is used to host a conference. See “MCU Pools” on page 152 and “MCU Pool Or...

MCUs MCU Management Polycom, Inc. 133 The following table describes the fields in the list (the View Details command lets you see this information in a more readable form for the selected MCU). Note For H.323 calls to a conference room (virtual meeting room, or VMR), the Polycom DMA system can only ...

MCUs MCU Management Polycom, Inc. 135 The Actions list associated with the MCU list contains the items in the following table. Registration Status The registration status of the device: • Active — The device is registered and can make and receive calls. • Inactive — The device’s registration has exp...

DMA Operations Guide MCUs 136 Polycom, Inc. Edit Opens the Edit MCU dialog box for the selected MCU, where you can change its information and settings. Delete Removes the selected MCU from the pool of devices that are available to the Polycom DMA system as conferencing resources. A dialog box asks y...

MCUs MCU Management Polycom, Inc. 137 See also: “Add MCU Dialog Box” on page 137 “Edit MCU Dialog Box” on page 142 “MCU Procedures” on page 149 “MCU Pools” on page 152 “MCU Pool Orders” on page 156 Add MCU Dialog Box Lets you add an MCU, gateway, or combination of the two to the pool of devices avai...

DMA Operations Guide MCUs 138 Polycom, Inc. The following table describes the fields in the dialog box. Note MCU pools and pool orders are not used to select an ISDN gateway for simplified gateway dialing. See “ISDN Gateway Selection Process” on page 147. When a Polycom RMX MCU is functioning as an ...

MCUs MCU Management Polycom, Inc. 139 Voice ports reserved for CMA system The number of voice ports on this MCU that are off-limits to the Polycom DMA system. Set this to the number of ports you want to reserve for your Polycom CMA system to use for scheduled conferences (requires RMX v6.0 or later ...

DMA Operations Guide MCUs 140 Polycom, Inc. Enable for conference rooms Makes the MCU available as a conferencing resource for the Polycom DMA system’s Conference Manager. Up to 64 MCUs can be enabled for conference rooms. Caution: Before adding an MCU to the DMA system’s conferencing resources, mak...

MCUs MCU Management Polycom, Inc. 141 See also: “MCUs” on page 131 “MCU Procedures” on page 149 “Add Session Profile Dialog Box” on page 146 “Edit Session Profile Dialog Box” on page 146 “Script Debugging Dialog Box for Preliminaries/Postliminaries” on page 257 Gateway Profiles Copy from entry for I...

DMA Operations Guide MCUs 142 Polycom, Inc. Edit MCU Dialog Box Lets you edit an MCU. If you intend to edit the login information for the MCU ( Management IP , Admin ID , or Password ), you must first stop using the MCU (terminating existing calls and conferences) or busy it out and wait for existin...

DMA Operations Guide MCUs 146 Polycom, Inc. See also: “MCUs” on page 131 “MCU Procedures” on page 149 “Add Session Profile Dialog Box” on page 146 “Edit Session Profile Dialog Box” on page 146 “Script Debugging Dialog Box for Preliminaries/Postliminaries” on page 257 Add Session Profile Dialog Box L...

MCUs MCU Management Polycom, Inc. 147 See also: “Add MCU Dialog Box” on page 137 “Edit MCU Dialog Box” on page 142 ISDN Gateway Selection Process When the dial string begins with a simplified ISDN gateway dialing prefix, the Polycom DMA system chooses an ISDN gateway by applying the following steps:...

MCUs MCU Management Polycom, Inc. 149 MCU Procedures To view information about an MCU 1 Go to Network > MCU > MCUs . The MCUs list appears. 2 In the list, select the MCU and in the Actions list, click View Details . The Device Details dialog box appears, displaying detailed information about t...

DMA Operations Guide MCUs 150 Polycom, Inc. 7 If the MCU is configured as a conferencing resource, add it to the desired MCU pool(s). See “MCU Pools” on page 152. The pool(s) to which the MCU belongs, and the pool order(s) to which a pool belongs, are used to determine which MCU is used for a confer...

MCUs MCU Management Polycom, Inc. 151 To delete an MCU 1 On the Dashboard, verify that there are no calls and conferences on the MCU you want to delete. 2 Go to Network > MCU > MCUs . 3 In the MCUs list, select the MCU you want to remove from the Polycom DMA system’s pool of available conferen...

DMA Operations Guide MCU Pools 152 Polycom, Inc. To start using one or more MCUs for conferencing and simplified ISDN dialing again 1 Go to Network > MCU > MCUs . 2 In the MCUs list, select the out-of-service MCUs of interest. 3 In the Actions list, select Start Using . See also: “MCUs” on pag...

DMA Operations Guide MCU Pools 154 Polycom, Inc. See also: “Add MCU Pool Dialog Box” on page 154 “Edit MCU Pool Dialog Box” on page 154 “MCU Pool Procedures” on page 155 Add MCU Pool Dialog Box Lets you define a new MCU pool in the DMA system. The following table describes the fields in the dialog b...

MCU Pools MCU Management Polycom, Inc. 155 See also: “MCU Pools” on page 152 “MCU Pool Procedures” on page 155 MCU Pool Procedures To view the MCU Pools list >> Go to Network > MCU > MCU Pools . The MCU Pools list appears. To add an MCU Pool 1 Go to Network > MCU > MCU Pools . 2 In...

DMA Operations Guide MCU Pool Orders 156 Polycom, Inc. 4 When asked to confirm that you want to delete the selected MCU pool, click Yes . See also: “MCU Pools” on page 152 “Add MCU Pool Dialog Box” on page 154 “Edit MCU Pool Dialog Box” on page 154 MCU Pool Orders The MCU Pool Orders list shows the ...

MCU Pool Orders MCU Management Polycom, Inc. 157 The following table describes the fields in the list. The Actions list associated with the MCU Pool Orders list contains the items in the following table. See also: “Add MCU Pool Order Dialog Box” on page 158 “Edit MCU Pool Order Dialog Box” on page 1...

DMA Operations Guide MCU Pool Orders 158 Polycom, Inc. Add MCU Pool Order Dialog Box Lets you define a new MCU pool order in the DMA system. The following table describes the fields in the dialog box. See also: “MCU Pool Orders” on page 156 “MCU Pool Order Procedures” on page 162 Edit MCU Pool Order...

MCU Pool Orders MCU Management Polycom, Inc. 159 See also: “MCU Pool Orders” on page 156 “MCU Pool Order Procedures” on page 162 MCU Selection Process The Polycom DMA system chooses an MCU for a user’s conference by applying the following rules in order: 1 Select the MCU pool order: a Use the pool o...

DMA Operations Guide MCU Pool Orders 160 Polycom, Inc. 5 If no MCUs are available in any of the MCU pools in the pool order: — If fallback is enabled, select the best MCU available to the Polycom DMA system, based on the system’s capability algorithm. — If fallback is not enabled, reject the call. S...

MCU Pool Orders MCU Management Polycom, Inc. 161 Every 30 minutes, the reliability score of the MCU is increased so that it won’t be permanently removed from the pool due to failures in the distant past. To avoid trying the MCU every 30 minutes, monitor the DMA system and administratively take the M...

DMA Operations Guide MCU Pool Orders 162 Polycom, Inc. MCU Pool Order Procedures To view the MCU Pool Orders list >> Go to Network > MCU > MCU Pool Orders . The MCU Pool Orders list appears. To add an MCU Pool Order 1 Go to Network > MCU > MCU Pool Orders . 2 In the Actions list, c...

Polycom, Inc. 163 7 Integrations with Other Systems This chapter describes the following Polycom ® Distributed Media Application™ (DMA™) 7000 system configuration topics related to integrating the system with external systems: • Microsoft Active Directory Integration • Microsoft Exchange Server Inte...

Microsoft Active Directory Integration Integrations with Other Systems Polycom, Inc. 165 Microsoft Active Director y Page The following table describes the fields on the Microsoft Active Directory page. Table 7-1 Fields on the Microsoft Active Directory page Field Description Enable integration with...

DMA Operations Guide Microsoft Active Directory Integration 166 Polycom, Inc. Conference room errors Number of enterprise users for whom conference rooms couldn’t be generated. If you’re an administrator, this label is a link to the Conference Room Errors Report report. Note: If you don’t specify an...

DMA Operations Guide Microsoft Active Directory Integration 168 Polycom, Inc. Enterprise Conference Room ID Generation Directory attribute The name of the Active Directory attribute from which the Polycom DMA system should derive conference room IDs (virtual meeting room numbers). Generally, organiz...

Microsoft Active Directory Integration Integrations with Other Systems Polycom, Inc. 169 See also: “Microsoft Active Directory Integration” on page 163 Active Director y Integration Procedure Before performing the procedure below, read “Set Up Security” on page 28 and “Connect to Microsoft Active Di...

DMA Operations Guide Microsoft Active Directory Integration 170 Polycom, Inc. 2 In the Polycom DMA system, replace the default local administrative user with your own user account that has the same user roles. See “Users Procedures” on page 333. 3 Log into the Polycom DMA system as the local user yo...

Microsoft Active Directory Integration Integrations with Other Systems Polycom, Inc. 171 a Specify the Active Directory attribute from which to generate room IDs. Your users will be happier if room IDs are numeric and not longer than necessary to ensure uniqueness. Phone numbers are the most likely ...

DMA Operations Guide Microsoft Active Directory Integration 172 Polycom, Inc. 11 If, in step 9 , the Total users/rooms values were significantly different from what you expected, try to determine the reason and fix it: a Go to User > Users and perform some searches to determine which enterprise u...

Microsoft Active Directory Integration Integrations with Other Systems Polycom, Inc. 173 Understanding Base DN The Base DN field is where you can specify the distinguished name (DN) of a subset of the Active Directory hierarchy (a domain, subset of domains, or organizational unit) to which you want ...

DMA Operations Guide Microsoft Active Directory Integration 174 Polycom, Inc. After the system has successfully connected to the Active Directory, the list contains entries for each domain in the AD forest. If you want to restrict the system to a subset of the Active Directory (such as one tree of m...

DMA Operations Guide Microsoft Active Directory Integration 176 Polycom, Inc. See also: “Microsoft Active Directory Integration” on page 163 “Microsoft Active Directory Page” on page 165 “Active Directory Integration Procedure” on page 169 “Active Directory Integration Report” on page 418 About the ...

Microsoft Active Directory Integration Integrations with Other Systems Polycom, Inc. 177 The base variable depends on the Base DN setting on the Microsoft Active Directory page. If it’s set to the default, All Domains , the base variable is empty, as shown. Otherwise, the base variable is the same a...

DMA Operations Guide Microsoft Active Directory Integration 178 Polycom, Inc. Global Group Membership Search This search queries LDAP. • Base: DC=dma,DC=eng,DC=local The base variable depends on the Base DN setting on the Microsoft Active Directory page. If it’s set to the default, All Domains , the...

Microsoft Active Directory Integration Integrations with Other Systems Polycom, Inc. 179 • Attributes returned: lDAPDisplayName, isMemberOfPartialAttributeSet Configurable Attribute Domain Search This search queries LDAP. The system runs this query only if the Attribute Replication Search determined...

DMA Operations Guide Microsoft Exchange Server Integration 180 Polycom, Inc. • Base: <empty> The base variable depends on the Base DN setting on the Microsoft Active Directory page. If it’s set to the default, All Domains , the base variable is empty, as shown. Otherwise, the base variable is ...

Microsoft Exchange Server Integration Integrations with Other Systems Polycom, Inc. 181 As with other Outlook meeting requests, the meeting organizer invites attendees and specifies where and when to meet. “Where” in this case is a conference room, or virtual meeting room (VMR), on the Polycom DMA s...

DMA Operations Guide Microsoft Exchange Server Integration 182 Polycom, Inc. See also: “Integrations with Other Systems” on page 163 “Microsoft Exchange Server Page” on page 182 “Exchange Server Integration Procedure” on page 183 Microsoft Exchange Ser ver Page The following table describes the fiel...

Microsoft Exchange Server Integration Integrations with Other Systems Polycom, Inc. 183 See also: “Microsoft Exchange Server Integration” on page 180 “Exchange Server Integration Procedure” on page 183 Exchange Ser ver Integration Procedure To integrate the Polycom DMA system with your Exchange ser ...

DMA Operations Guide Microsoft Exchange Server Integration 184 Polycom, Inc. 3 On the Microsoft Exchange server, create the Polycom Conferencing user that the add-in will automatically invite to Polycom Conferencing meetings. When creating the user ID for the system, be sure to specify the same doma...

Resource Management System Integration Integrations with Other Systems Polycom, Inc. 185 Resource Management System Integration Integrating with a resource management system (either a Polycom RealPresence Resource Manager system or a Polycom CMA system) provides the Polycom DMA system with: • All si...

DMA Operations Guide Resource Management System Integration 186 Polycom, Inc. In addition, the DNS servers must be able to resolve the Polycom RealPresence Resource Manager or CMA system’s FQDN to its IP address. This is necessary even if you specify the Polycom RealPresence Resource Manager or CMA ...

Resource Management System Integration Integrations with Other Systems Polycom, Inc. 187 The list on this page displays information about the Polycom RealPresence Resource Manager or CMA system. The following table describes the fields in the list. See also: “Integrations with Other Systems” on page...

DMA Operations Guide Resource Management System Integration 188 Polycom, Inc. The following table describes the fields in the dialog box. See also: “Integrations with Other Systems” on page 163 “Resource Management System Integration” on page 185 “Resource Management System Page” on page 186 “Resour...

Juniper Networks SRC Integration Integrations with Other Systems Polycom, Inc. 189 4 When asked to confirm that you want to join, click Yes . The system connects to the Polycom RealPresence Resource Manager or CMA system, establishes the integration, and obtains site topology and user-to-device asso...

DMA Operations Guide Juniper Networks SRC Integration 190 Polycom, Inc. In addition, the DMA system’s priority-based QoS packet marking (Gold/Silver/Bronze class of service) is applied by the Juniper SRC system throughout the network it controls. See also: “Integrations with Other Systems” on page 1...

Juniper Networks SRC Integration Integrations with Other Systems Polycom, Inc. 191 Juniper Networks SRC Integration Procedure To configure SRC integration 1 Go to Admin > Integrations > Juniper Networks SRC . 2 Check Enable integration with Juniper Networks® SRC and specify the address of the ...

Polycom, Inc. 193 8 Conference Manager Configuration This chapter describes the following Polycom ® Distributed Media Application™ (DMA™) 7000 system configuration topics related to the Conference Manager functionality: • Conference Settings • Conference Templates • Shared Number Dialing Conference ...

DMA Operations Guide Conference Settings 194 Polycom, Inc. To specify conference settings 1 Go to Admin > Conference Manager > Conference Settings . 2 On the Conference Settings page, make the appropriate selections. Dialing prefix E.164 dial string prefix for calling the system. If neighborin...

Conference Templates Conference Manager Configuration Polycom, Inc. 195 3 Click Update . See also: “Conference Templates” on page 195 “Shared Number Dialing” on page 221 Conference Templates Conference templates are used to create users’ conference rooms, which define a user’s conference experience....

DMA Operations Guide Conference Templates 196 Polycom, Inc. • If a conference with encryption enabled is forced to land on an MCU that doesn’t support encryption, that property is ignored. To preferentially route conferences to certain MCUs, use MCU pool orders. See “MCU Pools” on page 152 and “MCU ...

Conference Templates Conference Manager Configuration Polycom, Inc. 197 Template Priority A user (local or enterprise) has one or more conference rooms. Each room may either use the system’s default template (specified on the Conference Settings page) or use a specifically assigned template. (Typica...

DMA Operations Guide Conference Templates 198 Polycom, Inc. On the Conference IVR tab of the Add Conference Template and Edit Conference Template dialog boxes, the list contains the names of all the conference IVR services available on the currently connected MCUs. If an IVR service is only availabl...

Conference Templates Conference Manager Configuration Polycom, Inc. 199 3 On the Polycom DMA system, enable cascading in some or all of your conference templates. If you don’t have a Polycom RealPresence Resource Manager or CMA system, you must define your site topology in the Polycom DMA system ins...

DMA Operations Guide Conference Templates 200 Polycom, Inc. The Polycom DMA system comes with a Factory Template that has a default set of conference parameters. You can edit that template and create additional templates. See also: “Conference Templates” on page 195 “Add Conference Template Dialog B...

Conference Templates Conference Manager Configuration Polycom, Inc. 201 Conference mode One of the following: • AVC only — Standard videoconferencing mode supporting the H.264 Advanced Video Coding (AVC) compression standard. In an AVC conference, the MCU transcodes the video stream to each device i...

Conference Templates Conference Manager Configuration Polycom, Inc. 203 Resolution Available only if Video switching is selected. Offers the following resolution settings: • H.264 720p30 • H.264 1080p30 (available only on RMX MCUs with MPM+ or MPMx cards) • H.264 SD 30 (available only on RMX v7 MCUs...

DMA Operations Guide Conference Templates 204 Polycom, Inc. TIP compatibility Enables compatibility with Cisco’s Telepresence Interoperability Protocol, either for video only or for both video and content. Conferences can include both endpoints that don't support TIP and Cisco TelePresence® System (...

DMA Operations Guide Conference Templates 208 Polycom, Inc. RMX Recording Record conference The conference recording setting for this template: • Disabled — Recording isn’t available for conferences using this template. • Immediately — Recording starts automatically when the conference starts. • Upo...

DMA Operations Guide Conference Templates 210 Polycom, Inc. Edit Conference Template Dialog Box Lets you edit a conference template. The following table describes the fields in the dialog box. The Common Settings section applies to all MCUs. The Cisco Codian section appears only if the system is lic...

DMA Operations Guide Conference Templates 218 Polycom, Inc. Cisco Codian Floor and chair control Specifies how much control conference participants may have: • Do not allow — Participants have no control. • Floor only — A participant may “take the floor.” Everyone sees that participant’s video full-...

Conference Templates Conference Manager Configuration Polycom, Inc. 219 See also: “Conference Templates” on page 195 “Add Conference Template Dialog Box” on page 200 “Select Layout Dialog Box” on page 219 “Conference Templates Procedures” on page 220 Select Layout Dialog Box Lets you select a specif...

DMA Operations Guide Conference Templates 220 Polycom, Inc. Conference Templates Procedures To view the Conference Templates list >> Go to Admin > Conference Manager > Conference Templates . The Conference Templates list appears. To add a conference template not linked to an RMX profile ...

Shared Number Dialing Conference Manager Configuration Polycom, Inc. 221 2 In the Conference Templates list, select the template of interest, and in the Actions list, click Edit . 3 In the Edit Conference Template dialog box, edit the settings as desired. See “Edit Conference Template Dialog Box” on...

DMA Operations Guide Shared Number Dialing 222 Polycom, Inc. This feature is analogous to the behavior of entry queues on the Polycom RMX MCU, extending it to the DMA environment where the conference can start on any of the connected MCUs. The call flow works as follows: 1 Callers dial a shared numb...

Shared Number Dialing Conference Manager Configuration Polycom, Inc. 223 See also: “Add Virtual Entry Queue Dialog Box” on page 223 “Add Direct Dial Virtual Entry Queue Dialog Box” on page 224 “Edit Virtual Entry Queue Dialog Box” on page 225 “Edit Direct Dial Virtual Entry Queue Dialog Box” on page...

DMA Operations Guide Shared Number Dialing 224 Polycom, Inc. See also: “Shared Number Dialing” on page 221 Add Direct Dial Virtual Entr y Queue Dialog Box Lets you add a direct dial virtual entry queue (VEQ) to the list of configured VEQs on the Shared Number Dialing page. The table below describes ...

Shared Number Dialing Conference Manager Configuration Polycom, Inc. 225 Edit Virtual Entr y Queue Dialog Box Lets you edit the virtual entry queue (VEQ) selected on the Shared Number Dialing page. The table below describes the fields in the dialog box. See also: “Shared Number Dialing” on page 221 ...

Polycom, Inc. 227 9 Superclustering This chapter describes the Polycom ® Distributed Media Application™ (DMA™) 7000 system’s superclustering capability. It includes the following topics: • About Superclustering • DMAs • Join Supercluster Dialog Box • Supercluster Procedures About Superclustering The...

DMA Operations Guide About Superclustering 228 Polycom, Inc. assign a primary cluster and a backup cluster for each territory. When the primary cluster is online, it controls the territory and carries out all of the responsibilities belonging to the territory. When the primary cluster is offline, th...

DMAs Superclustering Polycom, Inc. 229 See also: “DMAs” on page 229 “Supercluster Procedures” on page 233 DMAs The DMAs page lets you create, view, and manage a supercluster of Polycom DMA systems (see “About Superclustering” on page 227). If the system you’re logged into is not part of a superclust...

DMA Operations Guide DMAs 230 Polycom, Inc. If a supercluster exists, the Remove from Supercluster command lets you remove the cluster selected in the list from the supercluster, re-initializing it as a new stand-alone cluster. It retains the data and configuration from the supercluster (including s...

DMAs Superclustering Polycom, Inc. 231 The Stop Using command takes the selected cluster immediately out of service: • Existing calls and conferences on the selected cluster are disconnected. No new calls or conferences are allowed to start. All registrations are rejected. The cluster ceases to mana...

DMA Operations Guide DMAs 232 Polycom, Inc. See also: “About Superclustering” on page 227 “Join Supercluster Dialog Box” on page 232 “Supercluster Procedures” on page 233 Join Supercluster Dialog Box In the Supercluster page’s action list, the Join Supercluster command lets you add a Polycom DMA sys...

Supercluster Procedures Superclustering Polycom, Inc. 233 The following table describes the fields in the Join Supercluster dialog box. See also: “About Superclustering” on page 227 “DMAs” on page 229 “Supercluster Procedures” on page 233 Supercluster Procedures To create or join a supercluster 1 Go...

Supercluster Procedures Superclustering Polycom, Inc. 235 8 Log back in and verify that the Supercluster Status pane of the Dashboard shows the correct number of servers and clusters, and there are no warnings. 9 Go to Network > DMAs , verify that the status of each DMA cluster is Superclustered ...

Polycom, Inc. 237 10 Call Server Configuration This chapter describes the Polycom ® Distributed Media Application™ (DMA™) 7000 system’s configuration tools and tasks related to its Call Server: • About the Call Server Capabilities • Call Server Settings • Domains • Dial Rules • Hunt Groups • Device ...

DMA Operations Guide About the Call Server Capabilities 238 Polycom, Inc. About the Call Ser ver Capabilities The Polycom DMA system’s Call Server capabilities provide gatekeeper functionality (if H.323 signaling is enabled), SIP proxy server and registrar functionality (if SIP signaling is enabled)...

Call Server Settings Call Server Configuration Polycom, Inc. 239 “Call Server Settings” on page 239 Call Ser ver Settings On the Call Server Settings page, you can specify certain gatekeeper and SIP proxy settings used by the Polycom DMA system Call Server. These settings are shared across the super...

DMA Operations Guide Call Server Settings 240 Polycom, Inc. Allow calls to inactive endpoints If this option is selected, the Call Server considers inactive as well as active endpoints when attempting to resolve an address using the Dial registered endpoints by alias dial rule (see “The Default Dial...

Call Server Settings Call Server Configuration Polycom, Inc. 241 See also: “Call Server Configuration” on page 237 “About the Call Server Capabilities” on page 238 Registration refresh interval (seconds) For H.323 endpoints, specifies how often registered endpoints send “keep alive” messages to the ...

DMA Operations Guide Domains 242 Polycom, Inc. Domains On the Domains page, you can add administrative domains to or remove them from the list of domains from which registrations are accepted. If the list is empty, all domains are considered local, and the system accepts endpoint registrations from ...

Dial Rules Call Server Configuration Polycom, Inc. 243 See also: “Call Server Configuration” on page 237 “About the Call Server Capabilities” on page 238 Dial Rules Dial rules specify how the Polycom DMA system Call Server uses the dial string to determine where to route the call. This dial string m...

DMA Operations Guide Dial Rules 244 Polycom, Inc. The Call Server comes with a default dial plan installed that provides the most commonly needed address resolution processing. On the Dial Rules page, you can add, edit, remove, and change the order of the dial rules that make up the system’s dial pl...

Dial Rules Call Server Configuration Polycom, Inc. 245 See also: “Call Server Configuration” on page 237 “The Default Dial Plan and Suggestions for Modifications” on page 246 “Add Dial Rule Dialog Box” on page 250 “Edit Dial Rule Dialog Box” on page 252 “Test Dial Rules Dialog Box” on page 245 “Prel...

DMA Operations Guide Dial Rules 246 Polycom, Inc. See also: “Dial Rules” on page 243 “Add Dial Rule Dialog Box” on page 250 “Edit Dial Rule Dialog Box” on page 252 “The Default Dial Plan and Suggestions for Modifications” on page 246 “Preliminary/Postliminary Scripting” on page 254 The Default Dial ...

Dial Rules Call Server Configuration Polycom, Inc. 247 If you have special configuration needs and want to modify the dial plan, be aware that some of the default dial rules are necessary for “normal” operation. Removing or modifying them takes the system out of compliance with ITU and IEEE standard...

DMA Operations Guide Dial Rules 248 Polycom, Inc. • To add an MCU, ISDN gateway, SBC, neighbor gatekeeper, SIP peer, or simplified dialing service that can be dialed by prefix, configure the prefix range of the new service on the appropriate page. No dial plan change is necessary, since Rule 4 of th...

Dial Rules Call Server Configuration Polycom, Inc. 249 For example, to be able to call an enterprise partner by dialing the prefix 7 followed by an alias in the partner’s namespace, configure a Resolve to external address action with a preliminary script that transforms the string 7xxxx to H323:xxxx...

DMA Operations Guide Dial Rules 250 Polycom, Inc. Add Dial Rule Dialog Box The following table describes the fields in the Add Dial Rule dialog box. The following table describes the Action options and how the system attempts to resolve the destination address (dial string) for each. For “unauthoriz...

Dial Rules Call Server Configuration Polycom, Inc. 251 See also: “Dial Rules” on page 243 “The Default Dial Plan and Suggestions for Modifications” on page 246 “Preliminary/Postliminary Scripting” on page 254 Table 10-7 Dial rule actions For this action: The system attempts to resolve the address as...

DMA Operations Guide Dial Rules 252 Polycom, Inc. Edit Dial Rule Dialog Box The following table describes the fields in the Edit Dial Rule dialog box. The following table describes the Action options and how the system attempts to resolve the destination address (dial string) for each. For “unauthor...

DMA Operations Guide Preliminary/Postliminary Scripting 254 Polycom, Inc. Preliminar y/Postliminar y Scripting A preliminary is an executable script, written in the Javascript language, that defines processing actions (filtering or transformation) to be applied to a dial string before the dial rule’...

DMA Operations Guide Preliminary/Postliminary Scripting 256 Polycom, Inc. See also: “Dial Rules” on page 243 “External Gatekeeper” on page 103 “External SIP Peer” on page 108 “External SBC” on page 127 “Add MCU Dialog Box” on page 137 “Script Debugging Dialog Box for Preliminaries/Postliminaries” on...

Preliminary/Postliminary Scripting Call Server Configuration Polycom, Inc. 257 Script Debugging Dialog Box for Preliminaries/Postliminaries The Script Debugging dialog box lets you test a Javascript executable script that you’ve added as preliminary to a dial rule or as a postliminary for an externa...

DMA Operations Guide Preliminary/Postliminary Scripting 258 Polycom, Inc. Sample Preliminar y and Postliminar y Scripts A preliminary is an executable script, written in the Javascript language, that defines processing actions (filtering or transformation) to be applied to a dial string before the d...

Hunt Groups Call Server Configuration Polycom, Inc. 261 See also: “Preliminary/Postliminary Scripting” on page 254 “Script Debugging Dialog Box for Preliminaries/Postliminaries” on page 257 Hunt Groups A hunt group is a set of endpoints that share an alias or aliases. Hunt groups can be used to defi...

DMA Operations Guide Hunt Groups 262 Polycom, Inc. “Edit Hunt Group Dialog Box” on page 262 Add Hunt Group Dialog Box The Add Hunt Group dialog box lets you define a new hunt group in the system and add members to it. The following table describes the fields in the dialog box. See also: “Hunt Groups...

Hunt Groups Call Server Configuration Polycom, Inc. 263 See also: “Hunt Groups” on page 261 “Add Alias Dialog Box” on page 263 “Edit Alias Dialog Box” on page 264 Add Alias Dialog Box The Add Alias dialog box lets you add an alias value to the hunt group. Enter the alias in the Value box and click O...

DMA Operations Guide Device Authentication 264 Polycom, Inc. Edit Alias Dialog Box The Edit Alias dialog box lets you change an alias value assigned to the hunt group. Edit the alias in the Value box and click OK . Aliases should be specified by their fully qualified dial string. For example, to spe...

Device Authentication Call Server Configuration Polycom, Inc. 265 Shared Outbound Authentication On the Shared Outbound Authentication tab, you can maintain the Call Server’s general list of authentication credentials, which it uses to authenticate itself on behalf of calling devices to external SIP...

DMA Operations Guide Device Authentication 266 Polycom, Inc. See also: “Call Server Configuration” on page 237 “Add Device Authentication Dialog Box” on page 266 “Edit Device Authentication Dialog Box” on page 267 “Add Authentication Dialog Box” on page 123 “Edit Authentication Dialog Box” on page 1...

Device Authentication Call Server Configuration Polycom, Inc. 267 See also: “Device Authentication” on page 264 Edit Device Authentication Dialog Box The Edit Device Authentication dialog box appears when you click Edit on the Device Authentication page while an entry on the Inbound Authentication t...

DMA Operations Guide Registration Policy 268 Polycom, Inc. See also: “Device Authentication” on page 264 Registration Policy On the Registration Policy page, you can specify policies to control registration by endpoints. To do so, you define the following: • Compliance policy: Write an executable sc...

DMA Operations Guide Registration Policy Scripting 270 Polycom, Inc. Registration Policy Scripting A registration policy script is an executable script, written in the Javascript language, that defines the criteria to be applied to registration requests in order to determine what to do with them. Th...

Registration Policy Scripting Call Server Configuration Polycom, Inc. 273 Script Debugging Dialog Box for Registration Policy Scripts When you click Debug this script on the Registration Policy page, the Script Debugging dialog box appears, in which you can test your script. The dialog box lets you ...

DMA Operations Guide Prefix Service 276 Polycom, Inc. Prefix Ser vice The Prefix Service page provides a complete list of all configured prefixes in one place, so you can easily determine what prefixes are in use and whether any conflicts exist. For your convenience, its Actions list lets you do the...

Prefix Service Call Server Configuration Polycom, Inc. 277 Add Simplified ISDN Gateway Dialing Prefix Dialog Box The Add Simplified ISDN Gateway Dialing Prefix dialog box lets you create a new prefix-driven simplified ISDN gateway dialing service for using external ISDN gateways. The following table...

DMA Operations Guide Prefix Service 278 Polycom, Inc. Edit Simplified ISDN Gateway Dialing Prefix Dialog Box The Edit Simplified ISDN Gateway Dialing Prefix dialog box lets you edit a prefix-driven simplified ISDN gateway dialing service. The following table describes the fields in the dialog box. S...

Embedded DNS Call Server Configuration Polycom, Inc. 279 Edit Vertical Ser vice Code Dialog Box The Edit Vertical Service Code dialog box lets you edit a call forwarding or hunt group service invoked when callers dial the vertical service code (VSC) for that service followed by the alias. These serv...

DMA Operations Guide Embedded DNS 280 Polycom, Inc. Each Polycom DMA server hosts its own embedded DNS server. It publishes a DNS A record for each site. That A record maps to the active cluster with which endpoints at the site should register. Whenever responsibility for the site moves from one clu...

History Retention Settings Call Server Configuration Polycom, Inc. 281 2 Go to Admin > Call Server > Embedded DNS . 3 Click Enable embedded DNS service . 4 Enter the domain name of the enterprise domain for which the DMA system is to provide DNS and click Update . 5 Reconfigure your endpoints ...

DMA Operations Guide History Retention Settings 282 Polycom, Inc. To configure histor y record retention 1 Log into the system as a user with the Auditor role and go to Admin > Call Server > History Retention Settings . 2 Specify the number of each type of record to retain on each cluster. 3 S...

Polycom, Inc. 283 11 Site Topology This chapter describes the following Polycom ® Distributed Media Application™ (DMA™) 7000 site topology configuration topics: • About Site Topology • Sites • Site Links • Site-to-Site Exclusions • Territories • Network Clouds • Site Topology Configuration Procedure...

DMA Operations Guide About Site Topology 284 Polycom, Inc. The Polycom DMA system uses site topology information for a variety of purposes, including cascading of conferences, bandwidth management, Session Border Controller selection, and cluster responsibility management in a supercluster. It can g...

DMA Operations Guide Sites 286 Polycom, Inc. See also: “About Site Topology” on page 283 “Site Information Dialog Box” on page 286 “Add Site Dialog Box” on page 287 “Edit Site Dialog Box” on page 292 “Site Topology Configuration Procedures” on page 307 Site Information Dialog Box Lets you view infor...

Sites Site Topology Polycom, Inc. 287 See also: “About Site Topology” on page 283 “Sites” on page 285 Add Site Dialog Box Lets you define a new site in the Polycom DMA system’s site topology and specify which subnets are associated with it. The following table describes the fields in the dialog box....

Sites Site Topology Polycom, Inc. 289 Dialing method The ISDN inward dialing method for the site: • DID (Direct Inward Dial) . Select this option if your ISDN gateway is provisioned with a range of phone numbers from the ISDN service provider, and each of these numbers will be assigned to an endpoin...

DMA Operations Guide Sites 292 Polycom, Inc. Edit Site Dialog Box Lets you edit a site in the Polycom DMA system’s site topology and add or edit a subnet associated with the site. The following table describes the fields in the dialog box. Table 11-4 Edit Site dialog box Field Description General In...

DMA Operations Guide Sites 294 Polycom, Inc. ISDN Outbound Dialing Override ITU dialing rules Check this box to override the standard dialing rules, established by the International Telecommunications Union, when dialing out using an ISDN gateway. The default setting, which does not override ITU dia...

Sites Site Topology Polycom, Inc. 297 Add Subnet Dialog Box Lets you add subnets to the site you’re adding or editing. The following table describes the fields in the dialog box. See also: “Add Site Dialog Box” on page 287 “Edit Site Dialog Box” on page 292 “Site Topology Configuration Procedures” o...

DMA Operations Guide Sites 298 Polycom, Inc. Edit Subnet Dialog Box Lets you edit a subnet associated with a site. The following table describes the fields in the dialog box. See also: “Add Site Dialog Box” on page 287 “Edit Site Dialog Box” on page 292 “Site Topology Configuration Procedures” on pa...

Site Links Site Topology Polycom, Inc. 299 Site Links The Site Links page contains a list of the links defined in the site topology. A link can connect two sites, or it can connect a site to an MPLS network cloud (see “Network Clouds” on page 305). Links between sites must be configured in order to ...

DMA Operations Guide Site Links 300 Polycom, Inc. See also: “About Site Topology” on page 283 “Site Links” on page 299 “Site Topology Configuration Procedures” on page 307 Edit Site Link Dialog Box Lets you edit a site link in the Polycom DMA system’s site topology. A link can connect two sites, or ...

Site-to-Site Exclusions Site Topology Polycom, Inc. 301 See also: “About Site Topology” on page 283 “Site Links” on page 299 “Site Topology Configuration Procedures” on page 307 Site-to-Site Exclusions The Site-to-Site Exclusions page contains a list of the site-to-site connections that the site top...

DMA Operations Guide Territories 302 Polycom, Inc. 3 In Step 1 of the wizard, select the first site for the exclusion. Click Next . If the site you want isn’t displayed in the list, you can search by site name or territory. 4 In Step 2 of the wizard, select the second site for the exclusion. Click N...

Territories Site Topology Polycom, Inc. 303 The commands in the Actions list let you add a territory and edit or delete territories, or if the system is integrated with a Polycom RealPresence Resource Manager or CMA system, view details for a territory. The following table describes the fields in th...

DMA Operations Guide Territories 304 Polycom, Inc. See also: “About Site Topology” on page 283 “Territories” on page 302 “Site Topology Configuration Procedures” on page 307 Edit Territor y Dialog Box Lets you edit a territory in the Polycom DMA system’s site topology. The following table describes ...

Network Clouds Site Topology Polycom, Inc. 305 See also: “About Site Topology” on page 283 “Territories” on page 302 “Site Topology Configuration Procedures” on page 307 Network Clouds The Network Clouds page contains a list of the MPLS (Multiprotocol Label Switching) network clouds defined in the s...

DMA Operations Guide Network Clouds 306 Polycom, Inc. The commands in the Actions list let you add an MPLS cloud and edit or delete existing MPLS clouds. The following table describes the fields in the list. See also: “About Site Topology” on page 283 “Add Network Cloud Dialog Box” on page 306 “Edit...

Site Topology Configuration Procedures Site Topology Polycom, Inc. 307 See also: “About Site Topology” on page 283 “Network Clouds” on page 305 “Site Topology Configuration Procedures” on page 307 Edit Network Cloud Dialog Box Lets you edit an MPLS network cloud in the Polycom DMA system’s site topo...

Site Topology Configuration Procedures Site Topology Polycom, Inc. 309 d Select the first site linked to this cloud and click the arrow button to move it to the Linked Sites list. The Add Site Link dialog box appears. e Define the link. See “Add Site Link Dialog Box” on page 299. f Repeat the previo...

Polycom, Inc. 311 12 Users and Groups This chapter describes the following Polycom ® Distributed Media Application™ (DMA™) 7000 system management topics related to users and groups: • User Roles Overview • Adding Users Overview • Users • Groups • Login Sessions • Change Password Dialog Box

DMA Operations Guide User Roles Overview 312 Polycom, Inc. User Roles Over view The Polycom DMA system has four user roles, or classes of users, each with its own set of permissions. Every user account has one or more user roles (but only three of the four roles must be explicitly assigned). The fol...

Adding Users Overview Users and Groups Polycom, Inc. 313 If your system is integrated with an Active Directory, all enterprise users are automatically Conferencing Users. You can use enterprise groups to manage assignment of the other user roles. See “Enterprise Groups Procedures” on page 342. See a...

Users Users and Groups Polycom, Inc. 315 The search pane above the list lets you find users matching the criteria you specify. Click the down arrow on the right to expand the search pane, providing access to more search fields and filters. The system matches any string you enter against the beginnin...

Users Users and Groups Polycom, Inc. 317 See also: “User Roles Overview” on page 312 “Adding Users Overview” on page 313 “Add User Dialog Box” on page 317 “Edit User Dialog Box” on page 320 “Conference Rooms Dialog Box” on page 323 “Users Procedures” on page 333 “Conference Rooms Procedures” on page...

Users Users and Groups Polycom, Inc. 319 See also: “Users” on page 314 “Select Associated Endpoints Dialog Box” on page 322 “Users Procedures” on page 333 “Conference Rooms Procedures” on page 335 Associated Roles Available roles Lists the roles available for assignment to the user. All users automa...

DMA Operations Guide Users 320 Polycom, Inc. Edit User Dialog Box The following table describes the parts of the Edit User dialog box. The User ID is not editable. The other General Info items are editable only for local (not enterprise) users. Table 12-4 Edit User dialog box Field Description Gener...

DMA Operations Guide Users 322 Polycom, Inc. See also: “Users” on page 314 “Select Associated Endpoints Dialog Box” on page 322 “Users Procedures” on page 333 “Conference Rooms Procedures” on page 335 Select Associated Endpoints Dialog Box Conference Passcodes Chairperson passcode The numeric passco...

Users Users and Groups Polycom, Inc. 323 Lets you associate an endpoint with the selected user. Use the search fields at the top of the dialog box to find the endpoint you want to associate with this user. Select it in the table below and click OK . The dialog box closes and the endpoint is added to...

DMA Operations Guide Users 324 Polycom, Inc. Table 12-5 Conference Rooms dialog box Field Description Room ID The unique ID of the room. Icons identify enterprise conference rooms and calendared meeting (Polycom Conferencing for Outlook) conference rooms. Dial-in # Number used to dial into conferenc...

Users Users and Groups Polycom, Inc. 325 See also: “Users” on page 314 “Add Conference Room Dialog Box” on page 325 “Edit Conference Room Dialog Box” on page 329 “Users Procedures” on page 333 “Conference Rooms Procedures” on page 335 Add Conference Room Dialog Box Lets you create a custom conferenc...

Users Users and Groups Polycom, Inc. 329 See also: “Users” on page 314 “Conference Rooms Dialog Box” on page 323 “Add Dial-out Participant Dialog Box” on page 332 “Edit Dial-out Participant Dialog Box” on page 333 “Conference Rooms Procedures” on page 335 Edit Conference Room Dialog Box Lets you vie...

Users Users and Groups Polycom, Inc. 331 Conference Duration Maximum duration of a conference (in hours and minutes) or Unlimited (the maximum in this case depends on the MCU). If not selected, the room uses the longest duration associated with any group to which the user belongs, or if none, the sy...

DMA Operations Guide Users 332 Polycom, Inc. See also: “Users” on page 314 “Conference Rooms Dialog Box” on page 323 “Add Dial-out Participant Dialog Box” on page 332 “Edit Dial-out Participant Dialog Box” on page 333 “Conference Rooms Procedures” on page 335 Add Dial-out Participant Dialog Box Lets...

Users Users and Groups Polycom, Inc. 333 See also: “Add Conference Room Dialog Box” on page 325 “Edit Conference Room Dialog Box” on page 329 Edit Dial-out Participant Dialog Box Lets you edit a participant in the conference room’s Dial-out Participants list, changing the name or dial string for the...

DMA Operations Guide Users 334 Polycom, Inc. 2 Create a local user account for yourself with the Administrator role. See “To add a local user” on page 334. 3 Log out and log back in using your new local account. 4 Go to Users > Users and delete the admin account. See “To delete a local user” on p...

Users Users and Groups Polycom, Inc. 335 To edit a user 1 Go to User > Users . 2 If necessary, filter the Users list to find the user to be modified. 3 Select the user and click Edit . 4 As required, edit the General Info , Roles , and Conference Passcodes sections of the User Properties dialog b...

DMA Operations Guide Users 336 Polycom, Inc. 3 Click Add . The Add Conference Room dialog box appears. 4 Complete the settings for the new conference room. See “Add Conference Room Dialog Box” on page 325. 5 To set up this conference room for a preset dial-out conference (also known as an Anytime co...

Users Users and Groups Polycom, Inc. 337 conference IVR service and requires a chairperson to start the conference. b To link this preset conference to an external audio conferencing bridge, in the Digits field enter the E.164 number for connecting to that bridge, and in the IVR DTMF field enter any...

DMA Operations Guide Groups 338 Polycom, Inc. Groups Groups functionality is available only if your Polycom DMA system is integrated with an Active Directory. User groups are defined in your Active Directory and imported into the Polycom DMA system from there. The Groups page provides access to info...

Groups Users and Groups Polycom, Inc. 339 See also: “Users” on page 314 “Import Enterprise Groups Dialog Box” on page 339 “Edit Group Dialog Box” on page 341 “Enterprise Groups Procedures” on page 342 Import Enterprise Groups Dialog Box The following table describes the fields in the Import Enterpri...

DMA Operations Guide Groups 340 Polycom, Inc. See also: “Users” on page 314 “Groups” on page 338 “Edit Group Dialog Box” on page 341 “Enterprise Groups Procedures” on page 342 Table 12-11 Fields in the Import Enterprise Groups dialog box Field Description Search domain Optionally, select a domain to...

Groups Users and Groups Polycom, Inc. 341 Edit Group Dialog Box The following table describes the fields in the Edit Group dialog box. Table 12-12 Fields in the Edit Group dialog box Field Description Class of service Select to assign the group a class of service other than the system’s default (see...

DMA Operations Guide Groups 342 Polycom, Inc. See also: “Users” on page 314 “Groups” on page 338 “Import Enterprise Groups Dialog Box” on page 339 “Enterprise Groups Procedures” on page 342 Enterprise Groups Procedures The Polycom DMA system’s ability to import an enterprise group and assign it a co...

Groups Users and Groups Polycom, Inc. 343 4 In the Import Enterprise Groups dialog box, use Search to find the system administration group you created. Then move it to the Groups to import box and click OK . See “Import Enterprise Groups Dialog Box” on page 339. 5 On the Groups page, select your new...

DMA Operations Guide Login Sessions 344 Polycom, Inc. 5 Click OK . See also: “Users” on page 314 “Groups” on page 338 “Import Enterprise Groups Dialog Box” on page 339 “Edit Group Dialog Box” on page 341 Login Sessions The Login Sessions page displays information about the currently active user logi...

Change Password Dialog Box Users and Groups Polycom, Inc. 345 See also: “Session” on page 58 “Users and Groups” on page 311 Change Password Dialog Box The system may be configured to expire local user passwords after a certain number of days (see “Local Password” on page 57). If your password has ex...

Polycom, Inc. 347 13 System Management and Maintenance This chapter describes the following Polycom ® Distributed Media Application™ (DMA™) 7000 system operations topics: • Management and Maintenance Overview • Recommended Regular Maintenance • Dashboard • Alerts • System Log Files • Troubleshooting...

DMA Operations Guide Management and Maintenance Overview 348 Polycom, Inc. Administrator Responsibilities As a Polycom DMA system administrator, you’re responsible for the installation and ongoing maintenance of the system. You should be familiar with the following configurations, tasks, and operati...

Recommended Regular Maintenance System Management and Maintenance Polycom, Inc. 349 Auditor Responsibilities As a Polycom DMA system auditor, you’re responsible for managing the system’s logging and history retention. You should be familiar with the following configurations and operations: • Configu...

DMA Operations Guide Recommended Regular Maintenance 350 Polycom, Inc. Every night, each Polycom DMA system cluster determines whether its configuration or local user data have changed. If so, it creates a configuration-only backup of the system. For details on backups, see “Backing Up and Restoring...

Recommended Regular Maintenance System Management and Maintenance Polycom, Inc. 351 Microsoft Active Director y health If the Polycom DMA system is integrated with an Active Directory, check the following (you must be logged in as an enterprise user): • Reports > Microsoft Active Directory Integr...

DMA Operations Guide Dashboard 352 Polycom, Inc. Network usage data export The system stores up to approximately 1 GB of network usage data, deleting the oldest as needed. Data size is based on site topology complexity, not usage, so it’s very predictable. On a system with the largest supported site...

Dashboard System Management and Maintenance Polycom, Inc. 353 “Cluster Info Pane” on page 354 “Conference History – Max Participants Pane” on page 355 “Conference Manager MCUs Pane” on page 355 “Conference Manager Usage Pane” on page 355 “Exchange Server Integration Pane” on page 356 “License Status...

DMA Operations Guide Dashboard 354 Polycom, Inc. Call Ser ver Registrations Pane Displays the total number of active (including active quarantined) and inactive (including inactive quarantined and blocked) endpoint registrations and the number that failed in the past 24 hours. Hover over a registrat...

Dashboard System Management and Maintenance Polycom, Inc. 355 Conference Histor y – Max Participants Pane Displays a bar graph showing variations in the maximum number of Conference Manager conference participants over the time span you select. The graph shows the data for all Conference Manager clu...

DMA Operations Guide Dashboard 356 Polycom, Inc. See also: “Dashboard” on page 352 Exchange Ser ver Integration Pane If the Polycom DMA system is integrated with a Microsoft Exchange server (see “Microsoft Exchange Server Integration” on page 180), displays the following: • The integration status, w...

Dashboard System Management and Maintenance Polycom, Inc. 357 License Status Pane Displays the license status of the selected cluster and the number of licensed and active calls. Note that a call that has multiple “legs” (spans multiple clusters) uses a license for each leg of the call (each cluster...

DMA Operations Guide Dashboard 358 Polycom, Inc. Supercluster Status Pane Displays the status of each server in every cluster of the supercluster, the status of its private, management, and signaling interfaces, and the territory for which it’s responsible. A territory is green if being managed by i...

Alerts System Management and Maintenance Polycom, Inc. 359 Alerts On various pages and dashboard panes, the alert icon is used to indicate an abnormal condition, problem, or just something you should be aware of. Hover over the icon to see details. A summary of alert status appears in the menu bar, ...

DMA Operations Guide Alerts 360 Polycom, Inc. Alert 1003 Cluster <cluster> is orphaned. The replication link with the specified cluster seems to be corrupted. Click the link to go to the DMAs page. Try removing that cluster from the supercluster and then rejoining. See also: “Alerts” on page 3...

Alerts System Management and Maintenance Polycom, Inc. 361 Click the link to go to the Territories page. To enable conferencing to continue in the territory (at diminished capacity), assign it to some other cluster. We recommend assigning a backup cluster for each territory. See also: “Alerts” on pa...

Alerts System Management and Maintenance Polycom, Inc. 363 Alert 2101 Active Director y integration was not successful on cluster <cluster>. The cluster responsible for Active Directory integration was unable to update the cache of user and group data. This may indicate a network problem or a ...

DMA Operations Guide Alerts 364 Polycom, Inc. If this is a two-server cluster, and you can’t ping either the virtual or physical IP addresses, look for a network problem. It’s unlikely that both servers have failed simultaneously. If you can ping the cluster, the OS is running, but the application m...

Alerts System Management and Maintenance Polycom, Inc. 365 Alert 2106 Failed connection from <ser ver> to Active Director y for user authentications at YYYY-MM-DD HH:MM GMT+/-H[:MM]. The specified cluster tried to connect to the Active Directory in order to authenticate a user’s credentials an...

DMA Operations Guide Alerts 366 Polycom, Inc. Alert 2202 Calendaring ser vice is not available. Both primar y cluster <p-cluster> and backup cluster <b-cluster> are not operational. The primary and backup clusters for the territory responsible for Exchange server integration are both unr...

Alerts System Management and Maintenance Polycom, Inc. 367 Alert 3101 Cluster <cluster>: The ser ver certificate has expired. The specified cluster’s server certificate has expired. This is the public certificate that the cluster uses to identify itself to devices configured for secure communi...

DMA Operations Guide Alerts 368 Polycom, Inc. Alert 3104 Cluster <cluster>: One or more CA certificates have expired. The specified cluster has an expired CA certificate or certificates. When a CA certificate expires, the certificates signed by that certificate authority are no longer accepted...

DMA Operations Guide Alerts 372 Polycom, Inc. Alert 3405 Ser ver <ser ver> CPU utilization >50% and <75%. The specified server’s CPU and/or I/O bandwidth usage is unusually high. This can be caused by activities such as backup creation, CDR downloading, logging at too high a level, or re...

Alerts System Management and Maintenance Polycom, Inc. 373 • Someone upgraded one server of the cluster while the other was turned off or otherwise unavailable. • An expansion server was added to a single-server cluster, but the new server wasn’t patched to the same software level as the existing se...

Alerts System Management and Maintenance Polycom, Inc. 375 See also: “Alerts” on page 359 Alert 4003 MCU “<MCUname>” has <count> warning(s). The MCUs page is displaying warnings related to the specified MCU. Click the link to go to the MCUs page for more information. See also: “Alerts” o...

DMA Operations Guide Alerts 376 Polycom, Inc. The H.323 ID must be updated on the endpoints of the ITP system. See also: “Alerts” on page 359 Alert 5002 One or more endpoints is sending too much H.323 signaling traffic, has been temporarily blacklisted, and may have been quarantined. At least one de...

System Log Files System Management and Maintenance Polycom, Inc. 377 See also: “Alerts” on page 359 System Log Files The System Log Files page lists the available system log file archives and lets you run the following Action list commands: • Roll Logs — Closes and archives the current log files and...

DMA Operations Guide System Log Files 378 Polycom, Inc. The following table describes the fields in the Download History list. System Logs Procedures To download a log archive to your PC or workstation 1 Go to Maintenance > System Log Files . The System Log Files page appears. 2 To download a lis...

System Log Files System Management and Maintenance Polycom, Inc. 379 To manually roll the system logs 1 Go to Maintenance > System Log Files . The System Log Files page appears. 2 In the Actions list, click Roll Logs . If you have a supercluster, you’re prompted to choose the cluster whose log fi...

DMA Operations Guide Troubleshooting Utilities 380 Polycom, Inc. Troubleshooting Utilities The Polycom DMA system’s Troubleshooting Utilities submenu includes several useful network and system status commands, which you can run and view the output of in the system’s familiar graphical interface. Eac...

Backing Up and Restoring System Management and Maintenance Polycom, Inc. 381 I/O Stats Use I/O Stats to see CPU resource allocation and read/write statistics for each server. To run iostat on each ser ver >> Go to Maintenance > Troubleshooting Utilities > I/O Stats . The system displays ...

DMA Operations Guide Backing Up and Restoring 382 Polycom, Inc. The Polycom DMA system’s Backup and Restore page lets you: • Manually create a full or configuration-only backup of that cluster. • Download backup files from the cluster for safekeeping. • Delete backup files to free up disk space. • U...

DMA Operations Guide Backing Up and Restoring 384 Polycom, Inc. Backup and Restore Procedures To download a backup file 1 Go to Maintenance > Backup and Restore . The list contains the last ten backup files. 2 Select the backup file you want to download. 3 In the Actions list, click Download Sele...

Backing Up and Restoring System Management and Maintenance Polycom, Inc. 385 3 In the Actions list, click Create New (Full) to create a full backup or Create New (Config Only) to create a configuration-only backup (no transaction data). A confirmation dialog tells you the backup archive was created....

DMA Operations Guide Backing Up and Restoring 386 Polycom, Inc. c If the system was integrated with Active Directory, go to Admin > Integrations > Microsoft Active Directory and re-enable the integration. To restore from a backup file on the cluster 1 If this is a two-server cluster, make sure...

DMA Operations Guide Upgrading the Software 388 Polycom, Inc. 9 Make sure that the server or servers are turned off. Then insert the USB stick into a USB port on one of the servers and turn that server on (but not the other, if there are two). If this cluster is part of a supercluster, it’s automati...

DMA Operations Guide Upgrading the Software 390 Polycom, Inc. Basic Upgrade Procedures To install an upgrade 1 Put the upgrade package file somewhere on or accessible from your PC. 2 Go to Maintenance > Software Upgrade . 3 In the Actions list, click Upload . 4 Select the upgrade package file and...

DMA Operations Guide Upgrading the Software 392 Polycom, Inc. 11 Log back in and: a In a two-server cluster, verify on the Dashboard that both servers are up and the private network connection is operating properly. b Go to Maintenance > Software Upgrade and check the Operation History table. c I...

DMA Operations Guide Upgrading the Software 394 Polycom, Inc. 7 Log back in and: a In a two-server cluster, verify on the Dashboard that both servers are up and the private network connection is operating properly. b Go to Maintenance > Software Upgrade and check the Operation History table. 8 If...

Upgrading the Software System Management and Maintenance Polycom, Inc. 395 Incompatible Software Version Supercluster Upgrades All the clusters in a supercluster must be running compatible software versions. Patch releases will generally be compatible, and can be installed using the procedure in “Ba...

DMA Operations Guide Upgrading the Software 396 Polycom, Inc. See also: “Upgrading the Software” on page 388 “Basic Upgrade Procedures” on page 390 “Simplified Supercluster Upgrade (Complete Service Outage)” on page 397 “Complex Supercluster Upgrade (Some Service Maintained)” on page 402 Factors to ...

Upgrading the Software System Management and Maintenance Polycom, Inc. 397 • History records for calls and conferences that cross from the old supercluster to the new one (and vice versa) will not be merged into a single call/conference after the upgrade. • If embedded DNS is enabled, the enterprise...

DMA Operations Guide Upgrading the Software 398 Polycom, Inc. To upgrade a supercluster by taking all clusters out of ser vice 1 Put the upgrade package file somewhere on or accessible from your PC. 2 On each cluster in the supercluster, do the following: a Go to Maintenance > Software Upgrade . ...

DMA Operations Guide Adding a Second Server 402 Polycom, Inc. Complex Supercluster Upgrade (Some Ser vice Maintained) Please contact Polycom Global Services for instructions and assistance. See also: “Upgrading the Software” on page 388 “Basic Upgrade Procedures” on page 390 “Factors to Consider for...

Adding a Second Server System Management and Maintenance Polycom, Inc. 403 Expanding an Unpatched System To expand an unpatched single-ser ver system into a two-ser ver cluster 1 Unpack, inspect, and physically install the second server as described in its Getting Started Guide . Mount it in the rac...

DMA Operations Guide Adding a Second Server 404 Polycom, Inc. Expanding a Patched System To expand a patched single-ser ver system into a two-ser ver cluster 1 Unpack, inspect, and physically install the second server as described in its Getting Started Guide . Mount it in the rack adjacent to the f...

Replacing a Failed Server System Management and Maintenance Polycom, Inc. 405 11 When the first server displays DMA Ready , turn on the second server. The second server boots, detects the presence of Server 1, gets its configuration settings from it, and joins the cluster. When done, both servers’ L...

DMA Operations Guide Shutting Down and Restarting 406 Polycom, Inc. See also: “Management and Maintenance Overview” on page 347 “Recommended Regular Maintenance” on page 349 Shutting Down and Restarting The Polycom DMA system’s Shutdown and Restart page lets you restart the system or turn it off com...

Polycom, Inc. 407 14 System Reports This chapter describes the following Polycom ® Distributed Media Application™ (DMA™) 7000 system reports topics: • Alert History • Call History • Conference History • Call Detail Records (CDRs) • Registration History Report • Active Directory Integration Report • ...

DMA Operations Guide Call History 408 Polycom, Inc. Call Histor y The Call History page lets you view detailed records of calls and download CDRs (call detail records). The list includes point-to-point calls through Call Server and VMR calls through Conference Manager. The search pane above the list...

Call History System Reports Polycom, Inc. 409 Export Histor y The Call History page’s Export History list provides a record of the CDR exports (all call and conference data for the specified period) and search results exports from the system. It appears when you click the Show Export History command...

DMA Operations Guide Conference History 410 Polycom, Inc. See also: “System Reports” on page 407 “Call Detail Records (CDRs)” on page 412 Conference Histor y The Conference History page lets you view detailed records of conferences and download CDRs (call detail records). The fields at the top of th...

Conference History System Reports Polycom, Inc. 411 Associated Calls The Associated Calls list shows all the calls associated with the selected conference. The list displays the same data as described in “Call History” on page 408. The Display Call History command (in the Actions list) takes you to ...

DMA Operations Guide Call Detail Records (CDRs) 412 Polycom, Inc. Property Changes The Property Changes list provides more information about the selected conference, listing every change in the value of a conference property during the course of the conference. The following table describes the fiel...

Call Detail Records (CDRs) System Reports Polycom, Inc. 413 4 Click OK . A Save dialog box prompts you to select a location for the downloaded file. The default filename is cdrExport.zip , but you can change that. 5 Choose a path and filename for the CDR file and click Save . The File Download dialo...

Call Detail Records (CDRs) System Reports Polycom, Inc. 415 Conference Record Layouts The following table describes the fields in the conference records. Values are enclosed in double quotes when necessary, using the same rules as for conference records. The time fields contain the server times, wit...

DMA Operations Guide Call Detail Records (CDRs) 416 Polycom, Inc. See also: “System Reports” on page 407 “Call History” on page 408 “Conference History” on page 410 Table 14-8 Conference CDR Field Description version Changes each time the format of CDRs changes (initially “1”). type CONF confType On...

Registration History Report System Reports Polycom, Inc. 417 Registration Histor y Report If the Polycom DMA system Call Server is providing H.323 gatekeeper or SIP registrar services, the Registration History page provides access to information about registered devices. It also provides information...

DMA Operations Guide Active Directory Integration Report 418 Polycom, Inc. Registration Histor y Procedures To find a device or devices 1 Go to Reports > Registration History . The Registration History page appears. 2 For a simple search of the current day’s registration history, enter a search s...

Active Directory Integration Report System Reports Polycom, Inc. 419 The following table describes the information displayed at the top of the page and the fields in the two lists. Table 14-10 Fields on the Active Directory Integration page Field Description Status OK indicates that the cluster succ...

Orphaned Groups and Users Report System Reports Polycom, Inc. 421 Orphaned Groups and Users Report If the Polycom DMA system is integrated with your Active Directory, it generates an orphaned groups and users report whenever you manually update the directory connection ( Admin > Integrations >...

DMA Operations Guide Conference Room Errors Report 422 Polycom, Inc. To remove orphaned user data from the system 1 Go to Reports > Orphaned Groups and Users . 2 In the Actions list, click Clean Orphaned Users . 3 When prompted to confirm, click OK . The system removes the orphaned user data. See...

Conference Room Errors Report System Reports Polycom, Inc. 423 If you don’t specify a directory attribute from which to generate conference room IDs, this number is zero and the report contains nothing else of value. • Number of users for whom the Active Directory field being used to generate confer...

DMA Operations Guide Enterprise Passcode Errors Report 424 Polycom, Inc. Exporting Conference Room Errors Data From the Conference Room Errors page, you can use the Export Room Errors Report command to download a CSV (comma-separated values) file containing all the data in the conference room errors...

Enterprise Passcode Errors Report System Reports Polycom, Inc. 425 The summary at the top of the report shows when it was generated (check this to verify that the report you’re viewing reflects the most recent update of the cache), the directory server accessed, and the following information: • Numb...

DMA Operations Guide Network Usage Report 426 Polycom, Inc. Exporting Enterprise Passcode Errors Data From the Conference Room Errors page, you can use the Export Enterprise Passcode Errors Report command to download a CSV (comma-separated values) file containing all the data in the enterprise passc...

Network Usage Report System Reports Polycom, Inc. 427 Exporting Network Usage Data From the Network Usage page, you can use the Export Network Usage Data command to download a CSV (comma-separated values) file containing all the network usage data point records for the time period you specify. The s...

Network Usage Report System Reports Polycom, Inc. 429 To download network usage data 1 Go to Reports > Network Usage . 2 In the Actions list, click Export Network Usage Data . 3 In the Export Time Frame dialog box, set the Start Date and time and the End Date and time you want to include. The def...

Polycom, Inc. 431 15 Polycom DMA System SNMP Support This chapter provides a discussion of the Polycom ® Distributed Media Application™ (DMA™) SNMP support. It includes these topics: • SNMP Overview • SNMP Settings • SNMP Procedures • The Polycom DMA System MIB SNMP Over view Simple Network Manageme...

DMA Operations Guide SNMP Overview 432 Polycom, Inc. We recommend using a MIB browser to explore the PolycomDMA system MIB, but a copy of the MIB is available in “The Polycom DMA System MIB” on page 442. The DMA system MIB is self-documenting, including information about the purpose of specific trap...

SNMP Settings Polycom DMA System SNMP Support Polycom, Inc. 433 List of Available SNMP MIBs The following table describes the MIBs that are on the Polycom DMA system. You can download any of them from the SNMP Settings page. See “SNMP Procedures” on page 441. SNMP Settings On the SNMP Settings page,...

DMA Operations Guide SNMP Settings 434 Polycom, Inc. Table 15-2 Information on the SNMP Settings page Setting Description Enable SNMP monitoring Enables the SNMP settings fields below. SNMP version Select the version to enable: • v2c • v3 See “SNMP Versions Supported” on page 432 for a comparison of...

SNMP Settings Polycom DMA System SNMP Support Polycom, Inc. 435 Local engine ID When SNMP monitoring is enabled, displays the administratively unique identifier for the default context of the system’s SNMP protocol engine. For SNMPv3, the local engine ID is used in generating the authentication and ...

DMA Operations Guide SNMP Settings 436 Polycom, Inc. Add Notification User Dialog Box The Add Notification User dialog box lets you add a security user authorized to receive notifications. For SNMPv3 notifications, a security user is required. When you add a notification agent, you select a security...

SNMP Settings Polycom DMA System SNMP Support Polycom, Inc. 437 See also: “SNMP Settings” on page 433 “Add Notification Agent Dialog Box” on page 439 “Edit Notification Agent Dialog Box” on page 440 “SNMP Procedures” on page 441 Table 15-3 Add Notification User dialog box Setting Description Securit...

DMA Operations Guide SNMP Settings 438 Polycom, Inc. Edit Notification User Dialog Box The Edit Notification User dialog box lets you modify a security user authorized to receive SNMPv3 notifications. The following table describes the fields in the dialog box. See also: “SNMP Settings” on page 433 “...

SNMP Settings Polycom DMA System SNMP Support Polycom, Inc. 439 Add Notification Agent Dialog Box The Add Notification Agent dialog box lets you add an SNMP agent to the system, specifying what kinds of notifications it sends and to whom. To limit the effect on system performance, a maximum of 8 age...

DMA Operations Guide SNMP Settings 440 Polycom, Inc. Edit Notification Agent Dialog Box The Edit Notification Agent dialog box lets you enable, disable, or modify an SNMP notification agent. The following table describes the fields in the dialog box. See also: “SNMP Settings” on page 433 “Add Notifi...

SNMP Procedures Polycom DMA System SNMP Support Polycom, Inc. 441 SNMP Procedures To enable and configure SNMP monitoring 1 Go to Admin > Local Cluster > SNMP Settings . 2 Select Enable SNMP monitoring and select an SNMP version . For information on the SNMP versions, see “SNMP Overview” on pa...

DMA Operations Guide The Polycom DMA System MIB 442 Polycom, Inc. 3 In the MIBs dialog box, select the MIB of interest and click Download . 4 Specify a name and location, and click Save . Polycom recommends using a MIB browser to explore the DMA system MIB, but a copy of the MIB is available in “The...

Polycom, Inc. 539 Index A access, system interface 11 account lockout configuration 59 activation keys 70 active calls list 87 Active Directory 32 , 163 integration procedure 169 integration report 418 queries 176 settings 165 add alias dialog 263 add conference templates dialog 200 add device authe...

DMA Operations Guide 542 Polycom, Inc. IVR service 197 J join CMA 187 , 188 join supercluster dialog 232 Juniper Networks SRC 189 Juniper Networks SRC integration procedure 191 SRC page 190 L layout, video frame 219 LDAP 32 , 163 , 165 , 169 leave CMA 188 license the system 26 licenses open source s...

DMA Operations Guide 546 Polycom, Inc. W working in system 10 X X.509 certificates 35 XMPP signaling 73 Z zone orders, MCU See pool orders, MCU zones, MCU See pools, MCU