Page 2 - Trademark Information; Patent Information
© 2014 Polycom, Inc. All rights reserved. Polycom, Inc. 6001 America Center Drive San Jose CA 95002 USA No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the ...
Page 3 - Contents
Polycom, Inc. iii Contents Using the Polycom Touch Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Powering On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Pairing w...
Page 6 - Using the Polycom Touch Control
User’s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control Polycom, Inc. 2 Using the Polycom Touch Control You use the Polycom Touch Control to place calls, adjust the volume, control the camera, show content, and select options. The Polycom Touch Control User Interface The...
Page 7 - Powering On and Off; To power on the RealPresence Group System:; To wake up the Polycom Touch Control:; Pairing with a RealPresence Group System; To pair with a RealPresence Group system:
User’s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control Polycom, Inc. 3 Powering On and Off Powering your system on and off is a simple procedure, but it is important to perform the tasks in a certain order. Make sure that the system is powered off before you connect dev...
Page 8 - To disconnect from a Group system:; Calling and Answering; Calling by Entering a Name or Number; To place a call by entering a name or number:
User’s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control Polycom, Inc. 4 After you power on the Polycom Touch Control, a Connect to Device screen is displayed. Enter the IP address for the RealPresence Group system. Touch Connect . From your Home screen, touch and the...
Page 9 - Calling from the Contacts Screen; To place a call from the Contacts Favorites screen:; Calling from the Recent Calls List; To place a call from the Recent Calls list:; Answering a Call
User’s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control Polycom, Inc. 5 [email protected] (SIP) 3 Touch to place the call. Calling from the Contacts Screen If your system administrator has added directory and contacts, you can view your favorites and search for contacts ...
Page 10 - Ending a Call; Using Call Hold and Resume; To place a call on hold:
User’s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control Polycom, Inc. 6 Ending a Call To hang up a call: » From the Call screen, touch Hang Up. If prompted, confirm that you want to hang up. Using Call Hold and Resume The RealPresence Group system supports call hold and ...
Page 11 - Multipoint Hold and Resume; To manage an incoming call while on a call:; Participating in Encrypted Calls
User’s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control Polycom, Inc. 7 Multipoint Hold and Resume In a multipoint call, you can do all of the point-to-point hold and resume tasks, with one exception. You cannot hold and resume individual calls in a multipoint conference...
Page 12 - To verify the check codes match:; Controlling What You See; Viewing Details About Your System
User’s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control Polycom, Inc. 8 If encryption is required on your system, the far end must support encryption or the call will not be completed. Using Encryption Check Code on H.323 Point-to-Point Calls To provide extra security fo...
Page 13 - To view your system details:; Adjusting Touch Control Brightness; To adjust the Polycom Touch Control display brightness:; Selecting and Adjusting a Camera or Other Video Source
User’s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control Polycom, Inc. 9 To view your system details: 1 On the Home screen, touch System and then . The following Touch Control information is displayed: Model Hardware Version Serial Number Panel Software Operatin...
Page 14 - Using the Polycom EagleEye IV Camera; Using EagleEye Director Tracking in a Call; Enabling and Disabling Tracking in a Call
User’s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control Polycom, Inc. 10 2 Touch Control Camera . 3 Touch the arrow buttons on the Polycom Touch Control to move the camera up, down, left, or right. 4 Touch and to zoom out and zoom in. Using the Polycom EagleEye IV Camera...
Page 15 - To view presets or move the camera to a stored preset:
User’s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control Polycom, Inc. 11 To disable EagleEye Director tracking in a call: » On the Polycom Touch Control Home or Call screen, touch Cameras and select Stop Camera Tracking . To enable EagleEye Director tracking in a call: »...
Page 16 - Controlling What You Hear; Adjusting Volume; To adjust the volume:; Muting the Microphone; To mute or unmute the microphone:; Adjusting Touch Control Volume
User’s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control Polycom, Inc. 12 3 Touch Select Camera to choose a camera or other video source. 4 Touch Control Camera to move the camera to the desired position. 5 Touch View Presets , then touch and hold a number to store the pr...
Page 17 - To adjust the Polycom Touch Control volume:; Showing Content
User’s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control Polycom, Inc. 13 To adjust the Polycom Touch Control volume: 1 From the Home screen, touch . 2 Touch the Touch Control tab. 3 Use the Volume slider to adjust the Polycom Touch Control volume. Showing Content To show...
Page 18 - Showing Content with People+Content IP; To start showing content:
User’s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control Polycom, Inc. 14 Showing Content with People+Content IP The People+Content IP application allows you to send content from a computer that is not connected directly to the RealPresence Group system or the Polycom Tou...
Page 19 - Showing Content from a USB Drive; To show content from a USB drive using a Polycom Touch Control:
User’s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control Polycom, Inc. 15 Showing Content from a USB Drive A Polycom Touch Control can show content stored on a USB drive. You can annotate the file while showing it to the far-end sites. To show content from a USB drive usi...
Page 20 - To annotate the content:; Showing Content from a Document Camera; Before the call begins:; To stop showing a document or object in a call:
User’s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control Polycom, Inc. 16 To go back and forth within the pages while showing a file, touch the arrows on the bottom left and right of the Touch Control screen. To view thumbnails, touch , and then touch any thumbnail to j...
Page 21 - Placing a Multipoint Call
User’s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control Polycom, Inc. 17 Working with Directory and Contact Entries The directory on your RealPresence Group system stores dialing information that helps you make calls quickly and easily. When a site listed in the director...
Page 22 - To place a multipoint call by adding sites to a call:; Hanging Up a Multipoint Call; To hang up an individual call in a multipoint call:; Passwords for Multipoint Calls; To configure a meeting password:; Multipoint Viewing Modes
User’s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control Polycom, Inc. 18 To place a multipoint call by adding sites to a call: 1 Call the first site. 2 After the call connects, touch Add Call Participant from the Call screen. 3 Place a call to the next site. For more inf...
Page 23 - Multipoint Viewing Layouts; To change your layout during a multipoint call:; Multiple Layouts in Lync Calls; Changing the Way Calls Are Answered; Temporarily Refusing Calls; To temporarily refuse incoming calls:
User’s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control Polycom, Inc. 19 Multipoint Viewing Layouts What you see during a multipoint call can vary depending on how the RealPresence Group system is configured, the number of sites participating, the number of monitors you ...
Page 24 - Answering Video Calls Automatically; To automatically answer video calls:; Muting Automatically Answered Video Calls; To mute automatically answered video calls:
User’s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control Polycom, Inc. 20 2 Touch the RealPresence Group Series System tab. 3 Do one of the following: To refuse incoming point-to-point video calls, set Auto Answer Point-to-Point to Do Not Disturb . To refuse incoming ...
Page 25 - Using Microsoft Outlook Calendaring; Viewing Scheduled Meetings; To view scheduled meetings from the calendar:; To join a scheduled meeting from the Calendar screen:
User’s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control Polycom, Inc. 21 Using Microsoft Outlook Calendaring If your system is configured to connect to the Microsoft Exchange Server, you view scheduled meetings on the RealPresence Group Series Home screen. If you have co...
Page 26 - Viewing Presence States for Contacts
User’s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control Polycom, Inc. 22 2 Touch Join to call into the meeting. Only meetings scheduled with the Polycom Conferencing Add-In for Microsoft Outlook display a Join button. You can switch between day-view and month-view screen...
Page 27 - To manually create a multipoint call with CCCP:; Muting in a CCCP Call
User’s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control Polycom, Inc. 23 Office Communicator and Microsoft Lync contacts appear on the RealPresence Group system and on the Contacts screen. Multipoint Calls Using Centralized Conferencing Control Protocol (CCCP) If a Polyc...
Page 28 - Customizing Your Workspace; Allowing the Far-End System to Control Your Camera; To allow others in the call to control your camera:; Adjusting for Room Lighting; To turn backlight compensation on:; Allowing Video Display on the Web
User’s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control Polycom, Inc. 24 even if the organizer does not. It is important to understand that no one else can unmute your microphone. They can only request that you unmute. When your mute status changes due to a Microsoft Lyn...
Page 29 - To allow the display of video on the web:; Incoming Call Alert for Hearing-Impaired Users
User’s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control Polycom, Inc. 25 To allow the display of video on the web: 1 From the Home screen, touch . 2 Touch the RealPresence Group Series System tab. 3 Under Meetings , touch Allow Video Display on Web . Incoming Call Alert ...
Page 30 - Troubleshooting; Placing a Test Call
User’s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control Polycom, Inc. 26 Using the Virtual Remote Control When the IP connection is restored, the virtual remote control is no longer available. Troubleshooting If you are having problems making a call or need to view syste...
Page 31 - Viewing Call Statistics Using the Polycom Touch Control; To view information about a multipoint call in progress:; Searching for Answers in the Product Documentation; Contacting Technical and Solution Support; Polycom Technical Support
User’s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control Polycom, Inc. 27 Viewing Call Statistics Using the Polycom Touch Control To view information about a point-to-point call in progress: 1 Touch Participants . 2 Participant information is displayed. 3 Touch View Call ...
Page 33 - Regulatory Notices
User’s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control Polycom, Inc. 29 Regulatory Notices Regulatory notices describe safety and legal considerations for using the following Polycom RealPresence Group systems: ● Polycom RealPresence Group 300 System (Model: Group 300; ...
